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Cisco IP Communicator

Cisco IP Communicator 1.1(1) Release Notes for Cisco CallManager Versions 3.3(3) SR 3 or Higher, and 4.0(1) SR 2 or Higher

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Release Notes for Cisco IP Communicator Release 1.1(1)

Table Of Contents

Release Notes for Cisco IP Communicator Release 1.1(1)

Documentation Roadmap

Cisco CallManager Versions Supported

Important Notes

Installing a Hotfix for USB Audio Devices

Generating and Retrieving Error Reports

Build Versions in About Window Might Vary

Audio Tuning and Sound Card Information

Achieving Optimal Tuning While Using the Audio Tuning Wizard

Bluetooth Devices, Jittery Audio, and Latency Optimization

Choosing Headsets and Handsets for Cisco IP Communicator

Information Not Found in the User Guide

Bringing an Active Call to the Front

Hiding the Minimized Application Icon

Using WebDialer and Extension Mobility

Searching for Personal Numbers with Quick Search

Where to Find Error Reports

Online Help Access from Right-Click Menu

Open Caveats for Cisco IP Communicator 1.1(1)

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Release Notes for Cisco IP Communicator Release 1.1(1)


Revised: July 20, 2009

These release notes provide the following information:

Documentation Roadmap

Cisco CallManager Versions Supported

Important Notes

Audio Tuning and Sound Card Information

Choosing Headsets and Handsets for Cisco IP Communicator

Information Not Found in the User Guide

Open Caveats for Cisco IP Communicator 1.1(1)

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Documentation Roadmap

For detailed information about administering or using Cisco IP Communicator 1.1(1), refer to the following documentation references.

Cisco IP Communicator

Cisco IP Communicator Administrator Guide (1.1)

Cisco IP Communicator User Guide (1.1)

These documents are available from the following location on Cisco.com:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Choose a language and product link to access documentation from this website. The User Guide is available from the Cisco IP Communicator program folder, as well.

Cisco CallManager Administration

Cisco CallManager Administration Guide

Cisco CallManager System Guide

Cisco CallManager Serviceability Administration Guide

Cisco CallManager Serviceability System Guide

Bulk Administration Tool User Guide for Cisco CallManager

Cisco CallManager Features and Services Guide

These documents are available under Cisco CallManager version links on Cisco.com:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco CallManager Versions Supported

Cisco IP Communicator version 1.1(1) supports the following Cisco CallManager releases:

Cisco CallManager 3.3: Version 3.3(3) Service Release 3 or later, including 3.3(4)

Cisco CallManager 4.0: Version 4.0(1) Service Release 2 or later, with feature support the same as in the 3.3(x) release


Note Survivable Remote Site Telephony version 3.1 (or earlier) and Cisco CallManager Express version 3.1 (or earlier) do not support Cisco IP Communicator.


Important Notes

This section contains important information about Cisco IP Communicator 1.1(1).

Installing a Hotfix for USB Audio Devices


Warning Important! If you are using Cisco IP Communicator with a USB audio device, you might need to install the specified Microsoft hotfix to avoid system crashes.


You must install a Microsoft Windows hotfix if you use Cisco IP Communicator 1.1(1) with both of the following:

Windows 2000 Service Pack 3 or greater

a USB audio device

To get the hotfix for your locale, access the file called cipc-Admin-ffr.1-1-1.zip from the software download website:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-comm

Unzip the W2KUSBHotfix.zip file to access the appropriate locale folder, then run the Windows2000-KB832339-x86-ENU.EXE file.

Generating and Retrieving Error Reports

For troubleshooting purposes, you should advise end-users to enable logging immediately after installation and tell them how to generate an error report.

Here are detailed instructions that you can pass on to end-users:

After installing Cisco IP Communicator, check the "Enable Logging" check box in the User tab of the Preferences dialog (right-click > User > Troubleshooting > Enable Logging). Enabling logging allows you to provide error reports with the highest and most useful level of detail.

Always generate an error report when you experience problems with Cisco IP Communicator. Cisco Technical Support will use the error report to assist in troubleshooting.

Generate the report by running the Error Reporting Tool (Start > Programs > Cisco IP Communicator > Error Reporting). Click OK when prompted.

You can retrieve the error report from one of these locations:

If your computer uses Microsoft Windows XP: Start > My Documents > Cisco IP Communicator

If your computer uses Microsoft Windows 2000: Start > Documents > My Documents > Cisco IP Communicator

Build Versions in About Window Might Vary

Build version numbers listed in the Cisco IP Communicator 1.1(1) About window might vary by software component. For example, the versions listed for Sfb.dll, Cpmt.sys, and CdpPacket.sys might not match. This is a normal outcome of installing or upgrading the application and does not indicate a problem with the installation or upgrade process.

To view build versions for software components, choose right-click > About Cisco IP Communicator. Build versions are listed in the right-hand column.

Audio Tuning and Sound Card Information

This section includes the following topics:

Achieving Optimal Tuning While Using the Audio Tuning Wizard

Bluetooth Devices, Jittery Audio, and Latency Optimization

Achieving Optimal Tuning While Using the Audio Tuning Wizard

You can tune Cisco IP Communicator output volume using two controls in the Audio Tuning Wizard:

A master volume slider—Affects all applications

A wave volume slider— Affects most applications, including Cisco IP Communicator

Common Tuning Mistakes

Users often set the volume levels high initially from the master and/or wave sliders in the Audio Tuning Wizard, then later reduce the levels using Microsoft Windows volume controls or laptop sound keys because other applications sound too loud. When they subsequently discover that Cisco IP Communicator sounds too soft, users employ the volume button on the main Cisco IP Communicator interface to sharply increase the call volume.

You should be aware that a high volume setting in the application can cause users' voices to sound distorted and can cause users to experience varying volume levels (see CSCed76879 in Table 1.)

Recommended Tuning Procedure

The recommended course of action is to use the Audio Tuning Wizard dialog to accomplish all of Cisco IP Communicator's volume level adjustments by following these guidelines:

Adjust the master volume slider first. Since this setting affects all applications that play sound, you should test the setting against other applications (such as Microsoft Windows Media Player and RealPlayer) to ensure that volume levels are appropriate.

Adjust the wave volume slider to a comfortable level for phone calls after adjusting the master volume.

Additionally, users should avoid permanently repositioning the volume slider on the Cisco IP Communicator main interface so that it is higher than the mid-range area. (See CSCed76879 in Table 1, below.)

If the user changes volume settings from Microsoft Windows, the Audio Tuning Wizard should be run again (according the above guidelines) to re-tune the master and wave volume settings.

Bluetooth Devices, Jittery Audio, and Latency Optimization

We have found that various sound cards have differing capabilities. Some are good for low latency audio, which is required for telephone calls, while others (including common Bluetooth devices) cannot be used in very low latency modes. The resulting audio sounds consistently jittery, with frequent pops and clicks.

Testing for Latency Optimization

To test which latency setting is best for your particular set of audio devices (USB headsets, USB handsets, and/or sound cards), use the following procedure to modify Cisco IP Communicator's audio parameters.


Note In general, it is recommended that you test the .reg file with the lowest settings first and continue to the next .reg file, if needed. However, we have found that a Bluetooth audio device with Widcomm PC drivers requires settings that are no lower than those in the HighDelay.reg or VeryHighDelay.reg file.


Procedure


Step 1 In the Cisco IP Communicator program folder, double-click on one of the following .reg files:

LowDelay.reg (Lowest latency, default setting)

MediumDelay.reg

HighDelay.reg

VeryHighDelay.reg (Highest Latency)

Step 2 When prompted, confirm that you wish to import the settings into your Microsoft Windows registry.

Step 3 Make a test phone call and verify that the audio sounds good to you and to the other party. If you hear distortion, audio dropouts, or robotic sound, proceed to the next file on the list and repeat the previous steps.


Use this procedure if you are having difficulty with an audio device that sounds less than satisfactory with Cisco IP Communicator, but performs well with other applications.

Choosing Headsets and Handsets for Cisco IP Communicator

While Cisco does perform some internal testing of third-party headsets and handsets for Cisco IP Communicator, we do not certify or support products from other vendors. Because of the inherent environmental and hardware inconsistencies in the locations in which Cisco IP Communicator is deployed, there is no single best solution that is optimal for all environments. Cisco recommends that customers test the headsets and handsets that work best in their environment before deploying a large number of units in their network.

The primary reason that a headset or handset would be inappropriate for an installation would be an audible hum (either a hum heard by the remote party or by both the remote party and the Cisco IP Communicator user). In some cases, a hum experienced by a user plugged directly into the PC USB port may be reduced or eliminated by using a powered USB hub.

Furthermore, the mechanics or electronics of some headsets cause remote parties to hear their own voices echo back to them when they speak to Cisco IP Communicator users, who will not be aware of the echo.

Finally, some analog headsets do not match the electrical characteristics for which some sound cards are designed. The microphones on such headsets are frequently too sensitive, even when the input levels in Cisco IP Communicator are reduced to their lowest values; the users of such headsets will sound distorted to remote parties.

For all of these reasons, it is important not only to ask Cisco IP Communicator users whether a particular headset sounds good to them, but also whether remote parties believe that Cisco IP Communicator users sound good with the headset.

Testing performed in the Cisco Labs has shown that the Plantronics DSP 300 and Plantronics DSP 400 have performed well with Cisco IP Communicator, but it remains the customer's responsibility to test in their environment.

For your reference, other headset and handset vendors include:

Actiontec—www.actiontec.com

Clarisys—www.clarisys.net

CommuniTech—www.communitech.com

Danacom—www.danacomusa.com

Eutectics—www.eutecticsinc.com

GNNetcom—www.gnnetcom.com

Plantronics—www.plantronics.com

VXI—www.vxicorp.com

Information Not Found in the User Guide

This section contains information about Cisco IP Communicator 1.1(1) that is not addressed in the current Cisco IP Communicator User Guide. Cisco suggests that you provide this information to end-users.

Bringing an Active Call to the Front

The "Bring to front on active call" check box is accessible from the Cisco IP Communicator interface (right-click > Preferences > User), as shown in Figure 1.

When enabled, this feature will bring the application to the top of all other applications when an incoming call is received. If disabled, the application will not surface when an incoming call is received and the only indication of the incoming call might be the ringer sound.

Figure 1 Cisco IP Communicator User Preferences

Hiding the Minimized Application Icon

The "Hide on minimize" check box is available from the Cisco IP Communicator interface (right-click > Preferences > User), as shown in Figure 1.

When this feature is enabled and the user minimizes the application, Cisco IP Communicator will not appear as a toolbar button, but does appear in the system icon tray. Double-click on the icon in the system tray to restore the application.

Using WebDialer and Extension Mobility

Running Cisco IP Communicator 1.1(1) on Cisco CallManager 3.3(4) or later allows users to access the Cisco Extension Mobility and WebDialer features.

Users can find instructions online in Customizing Your Cisco IP Phone on the Web:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7960/usopt.pdf

Administrative information about these features is available in Cisco CallManager documentation.

Searching for Personal Numbers with Quick Search

End-users should note that only those phone numbers entered in the "Work" field in the Personal Address Book service will be displayed in Quick Search results. Home and mobile phone numbers will not be displayed.

Where to Find Error Reports

The Error Reporting Tool saves data in the following locations:

On computers using Microsoft Windows XP: Start > My Documents > Cisco IP Communicator

On computers using Microsoft Windows 2000: Start > Documents > My Documents > Cisco IP Communicator


Note The paths described above will not be visible until the user creates an error report.


It is important that end-users know how to use the Error Reporting Tool to capture information that can assist in troubleshooting, and that they enable logging after installation. For a summary of what to tell end-users, see the "Generating and Retrieving Error Reports" section.

Online Help Access from Right-Click Menu

Users can access the entire content of the Cisco IP Communicator User Guide in an online help format by choosing right-click > Help.


Note The Cisco IP Communicator User Guide erroneously describes the right-click menu item as User Guide.


From the online help window, users can choose View PDF. A PDF version is also available from the Cisco IP Communicator program folder.

Open Caveats for Cisco IP Communicator 1.1(1)

Table 1 describes open issues for Cisco IP Communicator 1.1(1).


Note If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, log on to: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl


Table 1 Open Caveats for Cisco IP Communicator 1.1(1) 

Identifier
Headline

CSCed76879

AUDIO: Remote party hears distorted audio or varying volume level.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed76879

CSCed21257

AUDIO: Poor audio using VPN over dial-up.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed21257

CSCec58049

AUDIO: Some VXi headsets cause the remote party to hear echo.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec58049

CSCec63499

AUDIO: Some USB audio devices exhibit hum when connected to laptops.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec63499

CSCee00053

AUDIO: Changing USB headsets/handsets while running Cisco VT Advantage shows error.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee00053

CSCin54928

CALL FEATURE: Call park message lingers even if the call is unparked promptly.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin54928

CSCed61437

CALL FEATURE: DTMF digits duplicated in MeetingPlace sessions.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed61437

CSCin53218

CALL FEATURE: Auto-line select feature does not work.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin53218

CSCed58910

CALL FEATURE: "CM Down Feature Disable" error appears in status line.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed58910

CSCec76357

CDP: Disabling the driver on a net adapter results in cdpOpen failure.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec76357

CSCed62953

CDP: Communicator is not discovered by Cisco Emergency Responder.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed62953

CSCed21364

DIRECTORY: Directory searches fail to find users created via Netscape Directory Server.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed21364

CSCec88550

INSTALL: Performing silent installations automatically reboots PC.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec88550

CSCed75555

INSTALL: Cannot remove or uninstall if Cisco VT Advantage is installed.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed75555

CSCed91133

INSTALL/AUTOUPDATE: Cisco Security Agent displays warning.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed91133

CSCed58787

PREFERENCES: Changing TFTP address causes application to crash.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed58787

CSCec79171

SERVICES: The back button on the Cisco Conference Connection service is not working.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec79171

CSCeb55414

STARTUP: Communicator does not support Terminal Services.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeb55414

CSCed76382

STARTUP: Crash during startup or when resuming from standby mode.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed76382

CSCec23649

USER INTERFACE: Clarisys i750 sends a duplicate digits when using # keys.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec23649

CSCin50824

USER INTERFACE: Some keys or buttons are not supported on USB handsets.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin50824

CSCee07575

USER INTERFACE: "USB Controller Bandwidth Exceeded" error message received while using Communicator.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee07575

CSCeb55433

USER INTERFACE: Clicking on the scroll bar does not work.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeb55433

CSCin55830

USER INTERFACE: Dialing from a directory when a call is ringing answers the call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin55830

CSCec35225

USER INTERFACE: No warning about losing active calls on PC shutdown.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec35225

CSCec77378

USER INTERFACE: Changing skins while mute is enabled misdraws skin.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec77378

CSCec78626

USER INTERFACE: Communicator does not display time using CallManager time zone.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec78626

CSCec85859

USER INTERFACE: Keyboard input behaves as though control key is held.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec85859


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We appreciate your comments.

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