Cisco IP Communicator Administration Guide (1.1)
Providing Information to Users
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Providing Information to Users Via a Website

Table Of Contents

Providing Information to Users Via a Website

Helping Users Obtain Support for Cisco IP Communicator

Helping Users Install Cisco IP Communicator

Helping Users Subscribe to Services and Configure Features

Helping Users Access a Voice Messaging System

Helping Users Configure a Personal Directory

Helping Users Provide Troubleshooting Information


Providing Information to Users Via a Website


If you are a system administrator, you are likely the primary source of information for Cisco IP Communicator users in your network or company. It is important to provide current and thorough information to end users.

Cisco recommends that you create a web page on your internal support site that provides end users with important information about Cisco IP Communicator.

Consider including the following types of information on this site:

Helping Users Obtain Support for Cisco IP Communicator

Helping Users Install Cisco IP Communicator

Helping Users Subscribe to Services and Configure Features

Helping Users Access a Voice Messaging System

Helping Users Configure a Personal Directory

Helping Users Provide Troubleshooting Information

Helping Users Obtain Support for Cisco IP Communicator

To successfully use some of the features on the Cisco IP Communicator (including speed dial, services, and voice messaging system options), users must receive information from you or your network team or be able to contact you for assistance.

You must provide users with the information they need to configure the application at startup. See the "Helping Users with Post-Installation Configuration Tasks" section.

Additionally, encourage users to do the following:

Click the ? button on the Cisco IP Communicator interface to activate the online help system. Help topics appear on the phone screen and provide detailed directions.

Right-click on Cisco IP Communicator and choose the Cisco IP Communicator User Guide. Or access this document online: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/
index.htm

Choose context-sensitive Help from any Preferences windows (right-click > Preferences).

Related Topics

Helping Users with Post-Installation Configuration Tasks

Helping Users Subscribe to Services and Configure Features

Helping Users Configure a Personal Directory

Helping Users Install Cisco IP Communicator

Use your website to provide a set of tasks for installing and configuring Cisco IP Communicator, based on how you plan to add devices to Cisco CallManager, how you plan to deploy the application, and the degree to which you will configure the application on the behalf of each user, among other factors.

If necessary, you can provide instructions about configuring network settings, entering user name and password information, and setting up speed dial buttons and other features. Read the rest of the topics in this chapter to make sure that you include necessary information in your website instructions.

Related Topics

Helping Users with Post-Installation Configuration Tasks

Helping Users Subscribe to Services and Configure Features

Helping Users Configure a Personal Directory

Helping Users Subscribe to Services and Configure Features

Users can configure features, settings, and services form the User Options web pages. Possible configuration tasks include subscribing to a Personal Address Book service, setting up speed dial numbers, setting up call forwarding, and configuring ring settings.

Inform users about the following:

How to access the User Options web pages from the right-click menu in the application.

The user name and password that they should input in Preferences > User and Preferences > Directories. This information might be different for each tab. (For more information on configuring authentication information to give to users, see the "Adding Users to Cisco CallManager" section and the "Providing Password Information" section.)

Related Topics

Helping Users with Post-Installation Configuration Tasks

Helping Users Access a Voice Messaging System

Helping Users Configure a Personal Directory

Helping Users Access a Voice Messaging System

Cisco CallManager lets you integrate with many different voice mail messaging systems, including the Cisco Unity system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system.

You should provide this information to each user:

How to access the voice messaging system account.

(Make sure that you have configured the Messages button on the application.)

Initial password for accessing the voice messaging system.

(Make sure that you have configured a default voice messaging system password for all users.)

How the phone indicates that voice messages are waiting.

(Make sure that you have used Cisco CallManager Administration to set up a message waiting indicator method.)

Related Topics

Helping Users with Post-Installation Configuration Tasks

Helping Users Subscribe to Services and Configure Features

Helping Users Configure a Personal Directory

Helping Users Configure a Personal Directory

Users can configure personal directory entries from Cisco IP Communicator. To do so, users should have access to the following:

User Options pages—Make sure that users know how to access their User Options pages from the Cisco IP Communicator right-click menu.

Cisco IP Phone Address Book Synchronizer—Provide users with the installer for this application. To obtain the installer, choose Application > Install Plugins from Cisco CallManager and click Cisco IP Phone Address Book Synchronizer.

Personal Directory Configuration Guide—Provide users with this link:
http://www.cisco.com/univercd/cc/td/doc/product/voice/serv_fea/config/index.htm

Related Topics

Helping Users with Post-Installation Configuration Tasks

Helping Users Install Cisco IP Communicator

Helping Users Subscribe to Services and Configure Features

Helping Users Provide Troubleshooting Information

To enable logging, users right-click on the Cisco IP Communicator interface, choose Preferences > User > Troubleshooting, then check the enable logging check box.

Related Topics

Helping Users with Post-Installation Configuration Tasks

Helping Users Install Cisco IP Communicator