Off-Premise Location Management User Guide for Cisco Emergency Responder 8.7
Off-Premise Support for IP Phones
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Off-Premise Support for IP Phones

Off-Premise Support for IP Phones

The Cisco Emergency Responder (Emergency Responder) Off-Premise User page allows you to verify the location status of your phones and the directory number assigned to that phone. The location status of your phones are categorized as follows:

  • On-Premise - The phone is located on the corporate network. Your administrator specifies a location that you cannot change.
  • Off-Premise - The phone is located outside of the corporate network. You must enter your address in the location page and associate a location to the phone.
  • Unlocated - The phone is registered and has been assigned an Emergency Response Location (ERL), but no location is associated to the phone. Contact your administrator for more information.
  • Not Discovered - Either the phone is not registered or Emergency Responder has not discovered the location of the phone on the system, and it has not been assigned an ERL. Contact your administrator for more information.

If you have an off-premise phone and you want to associate a location to your phone, you must complete the following tasks:

  1. In the Configured Locations page, enter your address (location) and validate your location.
  2. In the Location Associations page, associate your location to your directory number.

After the association is made, you can make emergency calls from that phone and you can receive emergency services at the location.

Access Cisco Emergency Responder Off-Premise User Page

You must be logged in to use the Cisco Emergency Responder Off-Premise User page.

To access the Cisco Emergency Responder Off-Premise User page, follow these steps:

Procedure
    Step 1   Obtain the User Options URL, the name that identifies the Emergency Responder Off-Premise User in the Navigation drop-down box, the user ID, and the default password from your system administrator.

    Example:

    User Options URL: <http://server_name/ccmuser/logon.asp>, where server_name is the host on which the web server is installed (the host is usually the same IP address/name as the Cisco Unified Communications Manager server).

    User ID: <your user ID>

    Default Password: <your password>

    Step 2   Open a web browser on your computer and enter the URL (provided by your system administrator) and log on.
    Step 3   If prompted to accept security settings, click Yes or Install Certificate.

    The Cisco Unified Communications Manager User Options page appears.

    Step 4   Choose the Emergency Responder Off-Premise User page from the Navigation drop-down box in the top right corner. Check with your system administrator for the name of the Emergency Responder Off-Premise User page if it is not listed in the navigation drop-down box.

    The Cisco Emergency Responder Off-Premise User page appears.


    Add Your Location

    Before you can associate a location to a phone, you must first enter the location into Emergency Responder. When you have multiple locations, you must have a unique name to identify each unique location.

    To add a location to Emergency Responder, follow these steps:

    Procedure
      Step 1   From the Cisco Emergency Responder Off-Premise User page, choose Location. The Configured Locations page appears.
      Step 2   Click Add New Locations.
      Step 3   In the mandatory field, enter your Preferred Location Name. Use this name to identify this address when you associate your phone with this address.
      Step 4   Enter your House Number in the mandatory field.
      Step 5   Enter your Street Name in the mandatory field.
      Step 6   Enter your Community Name in the mandatory field.
      Step 7   Enter your State in the mandatory field.
      Step 8   Enter your Zip Code in the mandatory field.
      Note    To have Emergency Responder automatically populate the fields on the form, you can search the information at Intrado by entering the search criteria, clicking on Search, and choosing your address from the list of locations that is returned from the search.
      Step 9   Click Save.
      Step 10   To verify the validity of your address with Intrado, click Validate.

      Update Your Location

      When you have an existing location record, you can just update the information for that record.

      Before you can associate a location to a phone, you must first enter the location into Emergency Responder. When you have multiple locations, you must have a unique name to identify each unique location.

      To update a location, follow these steps:

      Procedure
        Step 1   From the Cisco Emergency Responder Off-Premise User page, choose Location.

        The Configured Locations page appears.

        Step 2   Click the Edit icon for the location that you want to update.

        The Update Locations page appears.

        Step 3   In the mandatory field, enter your Preferred Location Name. Use this name to identify this address when you associate your phone with this address.
        Step 4   Enter your House Number in the mandatory field.
        Step 5   Enter your Community Name in the mandatory field.
        Step 6   Enter your State in the mandatory field.
        Step 7   Enter your Zip Code in the mandatory field.
        Note    To have Emergency Responder automatically populate the fields on the form, you can search for existing information by entering the search criteria, clicking on Search, and choosing your address from the list of locations that is returned from the search.
        Step 8   Click Update.
        Caution   

        Updating the information in the location record only updates the Emergency Responder and not the information at Intrado. To update the information at Intrado, you must associate the location to the phone again.

        Step 9   To verify the validity of your address with Intrado, click Validate.

        Associate Your Location to Your Phone

        You must first add a location (address) to Emergency Responder before you can associate the directory number of your phone to your address.

        To associate your phone with a location, follow these steps:

        Procedure
          Step 1   From the Cisco Emergency Responder Off-Premise User page, choose Phones. The Location Association page appears.
          Step 2   To associate a location to a phone or directory number, click the corresponding Assign link.
          Step 3   Choose a location from the Select Location drop-down box.
          Step 4   Click Associate Location.

          Delete A Location Associated with Your Phone

          To delete a location that is associated with a phone, follow these steps:

          Procedure
            Step 1   From the Cisco Emergency Responder Off-Premise User page, choose Phones. The Location Association page displays.
            Step 2   To delete a location that is associated with a directory number, click the Delete link that corresponds to the directory number.
            Step 3   The status of the delete operation displays at the top of the web page and the Associated Location field for this directory number displays "No associated locations."