The Verizon West states (CA, HI, ID, IL, IN, MI, NC, OH, OR, SC, TX, WA, WI) read the Customer Name field in the following format that uses a comma followed by a space between the last name and the first name:
Last Name, First Name
This format prevents display errors at the PSAP. You can use AFT to update the field so that it follows the format that is used by Verizon West states.
AFT intelligently identifies the Verizon West states (from the state field of the ALI record) and allows you to update the Customer Name field individually (by selecting a Verizon West ELIN record from the tree) or in bulk (through the Bulk Update feature).
When you use AFT to make updates, it creates two different entries for the Customer Name field—one in the Emergency Responder database and one in the Service Provider's database. To avoid future discrepancies, you should also make the same update in the Customer Name field in the Emergency Responder GUI.