Cisco Emergency Responder 8.6 Troubleshooting Guide
Preface
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Preface

Table Of Contents

Preface

Overview

Audience

Organization

Related Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview

Acknowledgements


Preface


This preface describes who should read this publication and its document conventions.

The preface includes the following topics:

Overview

Audience

Organization

Related Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview

Acknowledgements

Overview

The Cisco Emergency Responder 8.6 Troubleshooting Guide provides you with the information you need to understand, install, configure, manage, and use Cisco Emergency Responder (Emergency Responder) 8.6.

Audience

Network engineers, system administrators, and telecom engineers should review this guide to learn the steps required to properly set up Emergency Responder in the network. Because of the close interaction of Emergency Responder with Cisco Unified Communications Manager, you should be familiar with Cisco Unified Communications Manager before deploying Emergency Responder.

Security personnel should read the Cisco Emergency Responder 8.6 User Guide.

Organization

The following table shows how this guide is organized:

Topic
Description

Chapter 1, "Troubleshooting Phone-Related Problems"

Provides information to help you troubleshoot problems related to assigning phones to ERLs and managing the phones.

Chapter 2, "Troubleshooting Emergency Call Problems"

Provides information to help you troubleshoot problems related to the routing of emergency calls and the information supplied with the calls.

Chapter 3, "Troubleshooting Email Alerts"

Provides information to help you troubleshoot problems related to the email alerts generated by Emergency Responder.

Chapter 4, "Troubleshooting Web Alerts"

Provides information to help you troubleshoot problems when receiving web alerts.

Chapter 5, "Troubleshooting Cisco Emergency Responder System and Administration Problems"

Provides information to help you troubleshoot problems related to the Emergency Responder system and its administration, such as server and web server problems.

Chapter 6, "Troubleshooting Cisco Emergency Responder System Problems"

Provides information to help you troubleshoot issues that you might encounter with general operation of the Emergency Responder system and the configuration screens that involve the Emergency Responder server, group, and cluster.

Chapter 7, "Troubleshooting Cisco Unified Communications Manager Configuration Problems"

Provides information about issues that you might encounter with Emergency Responder communications with Cisco Unified Communications Manager.

Chapter 8, "Identifying the Cisco Emergency Responder Groups and Servers in a Cisco Emergency Responder Cluster"

Helps you identify the Cisco Emergency Responder Groups and Servers in a Cisco Emergency Responder Cluster.

Chapter 9, "Phones Moving Between Clusters"

Provides information to help you understand how Emergency Responder clusters work and how Emergency Responder treats phones moving between clusters.

Chapter 10, "Starting And Stopping A Cisco Emergency Responder Server"

Provides information about starting and stopping a Cisco Emergency Responder Server.

Chapter 11, "Troubleshooting ALI Data Uploads"

Describes the general procedure for fixing ALI data records, and explain how to edit various types of NENA formatted file.

Chapter 12, "Collecting Call History Logs"

Provides information about how the Emergency Responder maintains its Call History logs and how to download these records.

Chapter 13, "Collecting Trace And Debug Information"

Provides information about how to collect trace and debug information from your Emergency Responder. You need this information when you contact Cisco TAC for help with Emergency Responder.

Chapter 14, "Viewing Event Messages"

Provides information about how to view Emergency Responder event messages and to help diagnose problems with the software by using the Emergency Responder Serviceability web interface.

Chapter 15, "Managing Performance"

Provides you with information about how to manage the Emergency Responder.

Chapter 16, "Integrating With Network Management Systems"

Provides information about how to manage the status of the Emergency Responder server remotely using CiscoWorks2000 or another SNMP-based network management system.

Chapter 17, "Backing Up And Recovering Data"

Provides information about using the Disaster Recovery System to backup and restore system data.

Chapter 18, "Troubleshooting The Data Migration Assistant"

Provides information about how the Data Migration Assistant operates.

Chapter 19, "Troubleshooting Linux Upgrades"

Provides information about how to troubleshoot problems when upgrading to future versions of Emergency Responder.


Related Documentation

For additional information about Cisco Emergency Responder (Emergency Responder), Cisco Unified CallManager, and Cisco Unified Communications Manager, see the following publications.

All Emergency Responder documents are available at:

http://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_support_series_home.html

Cisco Unified Communications Manager and Cisco Unified CallManager installation documents are available at:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html

Cisco Unified Communications Manager and Cisco Unified CallManager operating system installation documents and backup and restore documents are available at:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Information about Cisco Unified Operations Manager is available at:

http://www.cisco.com/en/US/products/ps6535/index.html

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information about obtaining documentation, obtaining support, providing documentation feedback, security guidelines, recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.

Acknowledgements

This product includes software developed by Justin Wells and Semiotek Inc. for use in the WebMacro Servlet Framework (http://www.webmacro.org).

You may use WebMacro for use under the GNU General Public License. You may also use WebMacro under the terms of the Semiotek Public License. The terms of the Semiotek Public License are as follows:

Copyright (c) 1997, 1998, 1999, 2000, 2011 Semiotek Inc.

All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by Justin Wells and Semiotek Inc. for use in the WebMacro Servlet Framework (http://www.webmacro.org)."

4. The names "Semiotek Inc." and "WebMacro" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact justin@webmacro.org

5. Products derived from this software may not be called "WebMacro" nor may "WebMacro" appear in their names without prior written permission of Justin Wells.

6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by Justin Wells and Semiotek Inc. for use in the WebMacro Servlet Framework (http://www.webmacro.org)."

THIS SOFTWARE IS PROVIDED BY SEMIOTEK INC. ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES OR CONDITIONS, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL SEMIOTEK INC. OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.