Cisco Emergency Responder 8.6 Troubleshooting Guide
Troubleshooting the Data Migration Assistant
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Troubleshooting The Data Migration Assistant

Table Of Contents

Troubleshooting The Data Migration Assistant

DMA Backup And Validation Failed

DMA Backup Is Successful But The Validation Failed


Troubleshooting The Data Migration Assistant


The Data Migration Assistant (DMA) operates in two phases. In the first phase, Database, the following folders are backed up to a tar file:

export

import

etc

nena_msag_records

In the second phase, the contents of the backed-up Cisco Emergency Responder (Emergency Responder) database are verified against the Emergency Responder 8.6 database schema.

These topics provide information to assist you in troubleshooting DMA related issues:

DMA Backup And Validation Failed

DMA Backup Is Successful But The Validation Failed

DMA Backup And Validation Failed

You may encounter the following issue during a backup of the DMA.

Symptom    DMA backup and validation failed.

Recommended Action    Go through the following check list:

Check if MSDE is running. If the database is not running, the backup fails.

Verify that the node being backed up is a Publisher node, not a Subscriber node. DMA backup cannot be performed on a Subscriber node.

Verify that CSA is not running. If CSA is running, stop it before starting the backup.

DMA Backup Is Successful But The Validation Failed

You may encounter the following issue during a backup of the DMA.

Symptom    DMA backup is successful but the validation failed.

Recommended Action    Go through the following check list:

Verify that CSA is not running. If CSA is running, stop it before starting the backup. CSA interferes with DMA operation.

Collect the data validation logs for further analysis. In this case, some changes may need to be made to the data in the database before a migration to Emergency Responder 8.6 can succeed.

The DMA Logs are in the following locations:

exportdb.log and migratecCERCSV.log are in C:\CiscoWebs\DMA\Bin

installdbw1.log, installdbw1.log.err, installdbccm.log, installdbccm.log.err, and dbl_INSTALLDBxxxxxx.txt are located under C:\Program Files\Cisco\Trace\DBL

Log Files are located under C:\Program Files\Cisco\Trace\DMA

The validation log files are as follows:

exportdb.log

installdbw1.log

installdbw1.log.err

dbl_INSTALLEDBxxxxxx.txt