Cisco Emergency Responder 8.6 Troubleshooting Guide
Integrating with Network Management Systems
Downloads: This chapterpdf (PDF - 353.0 KB) The complete bookPDF (PDF - 1.24 MB) | Feedback

Integrating With Network Management Systems

Table Of Contents

Integrating With Network Management Systems

Understanding CDP Support

Monitoring Cisco Emergency Responder Subsystem Status

Collecting Information From Syslog

Integrating With Network Management Systems

You can manage the status of the Cisco Emergency Responder (Emergency Responder) server remotely using CiscoWorks2000 or another SNMP-based network management system. CiscoWorks2000 is the standard Cisco network management system, but it is not bundled with Emergency Responder. For more information about CiscoWorks2000, Campus Manager, and Topology Services, see the documentation, available at the following URL:

These topics provide information to assist you in integrating Emergency Responder with network management systems:

Understanding CDP Support

Monitoring Cisco Emergency Responder Subsystem Status

Collecting Information From Syslog

Understanding CDP Support

Emergency Responder uses the Cisco Discovery Protocol (CDP) to periodically send out CDP messages, on the active interface, to a designated multicast address. These messages contain information such as device identification, interface name, system capabilities, SNMP agent address, and time-to-live. Any Cisco device with CDP support can locate an Emergency Responder server by listening to these periodic messages.

Using information provided through CDP, the CiscoWorks2000 Server can detect the Emergency Responder server, and the Campus Manager application, Topology Services, can build topology maps displaying the Emergency Responder server.

In addition to sending out CDP messages, the Emergency Responder server uses CDP to locate phones that support CDP. You must ensure CDP is enabled on your switches so that Emergency Responder can obtain this information through SNMP queries to the switches.

Table 16-1 shows the SNMP OIDs for theEmergency Responder hardware platforms.

Table 16-1 Cisco Emergency Responder Hardware Platform OIDs

Hardware Platform

Cisco MCS-7815-I

Cisco MCS-7825-H

Cisco MCS-7825-I

Cisco MCS-7835-H

Cisco MCS-7835-I

Cisco MCS-7845-H

Cisco MCS-7845-I

Monitoring Cisco Emergency Responder Subsystem Status

Emergency Responder supports the SYSAPPL-MIB that allows you to use CiscoWorks2000 or a third-party SNMP browser to remotely access information about the following Emergency Responder components:

Cisco Emergency Responder Server


Cisco PhoneTrackingEngine


MSQL Server-related Services

The SYSAPPL-MIB uses SNMP. Emergency Responder supports the following SYSAPPL-MIB tables:

SysApplInstallPkgTable—provides installed application information such as Manufacturer, Product Name, Version installed, Date installed, and Location, which is a partial URL for accessing the associated Application Administration web page (when applicable).

SysApplRunTable—describes the application starting time and run-time status.

SysApplInstallElmtTable—describes the individual application elements, or associated executables, which comprise the applications defined in the SysApplInstallPkgTable.

SysApplElmtRunTable—describes the processes, or executables, that are currently running on the host system.

Collecting Information From Syslog

You can configure Emergency Responder to use the Cisco Syslog Collector. Cisco Syslog Collector and Cisco Syslog Analyzer are offered with CiscoWorks2000 as part of the Resource Management Essentials package. You can also adapt Syslog output from Emergency Responder for use with other network management systems.

The Cisco Syslog Collector keeps common system logs of messages reported to Emergency Responder.

The Cisco Syslog Analyzer controls and displays all events efficiently so they can easily be read, interpreted, and used for system maintenance and problem solving.

To install and configure the Cisco Syslog Collector, see the CiscoWorks2000 documentation.

To enable syslog, follow these steps:


Step 1 Select  System > Cisco ER Group Settings.

Emergency Responder opens the Emergency Responder Group Settings page.

Step 2 Select enable in Enable Syslog.

Step 3 Enter the fully-qualified DNS name of the server in the Syslog Server field, for example,

Step 4 Click Update Settings to save your changes.

Emergency Responder immediately begins writing messages to syslog.

Related Topics

For additional information, see Cisco Emergency Responder Group Settings, Cisco Emergency Responder 8.6 Administration Guide