Cisco Emergency Responder User Guide 7.0
User Web Interface For Cisco Emergency Responder
Downloads: This chapterpdf (PDF - 356.0KB) The complete bookPDF (PDF - 779.0KB) | Feedback

User Web Interface For Cisco Emergency Responder

Table Of Contents

User Web Interface For Cisco Emergency Responder

Call History

Emergency Call Alert

Locate Phone by Extension


User Web Interface For Cisco Emergency Responder


These topics describe the fields on the pages of the Cisco Emergency Responder (Cisco ER) User web interface.

Call History

Emergency Call Alert

Locate Phone by Extension

Call History

The Call History page appears when you select Call History.

Authorization Requirements

You must have user or system administrator authority to access this page.

Description

Use the Call History page to view the history of emergency calls made from your network. Cisco ER 7.0 maintains the most recent 10,000 call history records. There is no restriction on when these calls were placed.

Table A-1 describes the Call History Page.

Table A-1 Call History Page 

Field
Description

Search criteria

Allows you to enter search criteria to select the emergency calls you want to view.

To view all emergency calls, click Find without entering any criteria.

To narrow your search:

1. Select the field you want to search, select the search relationship, and enter the search string.

To search a combination of fields, do the following:

Click More to add additional search fields

Select Any at the top of the list to indicate that calls that match any search criteria be selected (an OR search)

Select All to indicate that only calls that match every criteria be selected (an AND search)

Click Fewer to remove the bottom-most search criteria. Fewer is only viewable after you click More

2. From the drop-down list, choose the number of records per page to be displayed for each search.

3. After you have entered all of the search criteria, click Find.

Call records

Provides a list of emergency calls that match your search criteria:

ERL Name—Click the name to view details about the emergency response location (ERL).

Caller's Extension—The extension used to place the emergency call.

Time—The time the call was made.

Date—The date the call was made.

Route Pattern-ELIN No.—The route pattern and ELIN combination used for the call.

Phone Location—The location of the phone based on whether the phone was configured manually, or whether it was configured based on the switch port or IP subnet.

Call Acknowledged—The acknowledged status of a call on the Web Alert page.

Comments—All comments entered about the call. Click Edit to enter or change comments about the call in the Call Details page. If a large number of calls match your search criteria, Cisco ER uses several pages to display them:

Click the First, Previous, Next, and Last links to move between pages

Enter a specific page number in the Page field and press Enter to move to that page

Update

Click Update to include your comments in the call history for the call.

Note Only viewable from the Call Details page.

Reset

Click Reset to remove unsaved comments. You can then re-enter comments.

Note Only viewable from the Call Details page.

Close

Click Close to close the Call Details page.

Note Only viewable from the Call Details page.


Related Topics

Understanding What Happens When Someone Places an Emergency Call, page 1-3

Obtaining More Information About an Emergency Call, page 1-5

Viewing a History of Emergency Calls, page 1-9

Emergency Call Alert

The Emergency Call Alert page appears when you select Web Alert.

Authorization Requirements

You must have user or system administrator authority to access this page.

Description

Use the Emergency Call Alert page to view a list of emergency calls. The list includes the following information about each emergency call:

Call Time

Line ID

ERL

ELIN Used

Location

Street

Phone Location

Related Topics

Understanding What Happens When Someone Places an Emergency Call, page 1-3

Acknowledging an Emergency Call, page 1-4

Locate Phone by Extension

The Locate Phone by Extension page appears when you select Phone Search.

Authorization Requirements

You must have user or system administrator authority to access this page.

Description

Use the Locate Phone by Extension page to search for a phone using its extension number. If the search finds a match, the results are displayed. The results show all information that has been configured for the phone.

Table A-2 describes the Locate Phone by Extension page.

Table A-2 Locate Phone by Extension Page

Field
Description

Phone extension

Text box into which you enter the extension of the phone that you want to locate.

Find button

Starts the phone search.


Related Topics

Understanding What Happens When Someone Places an Emergency Call, page 1-3

Obtaining More Information About an Emergency Call, page 1-5