Cisco Emergency Responder Off-Premise Location Management User Guide
Off-Premise Support for IP Phones
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Off-Premise Support for IP Phones

Table Of Contents

Off-Premise Support for IP Phones

Accessing the Cisco Emergency Responder Off-Premise User Page

Adding Your Location

Updating Your Location

Associating Your Location to Your Phone

Deleting a Location Association to Your Phone


Off-Premise Support for IP Phones


The Cisco Emergency Responder Off-Premise User page allows you to verify the location status of your phones and the directory number assigned to that phone. The location status of your phones are categorized as follows:

On-Premise—The phone is located on the corporate network. Your administrator specifies a location that you cannot change.

Off-Premise—The phone is located outside of the corporate network. You must enter your address in the location page and associate a location to the phone

Unlocated—The phone is registered and has been assigned an ERL, but there is no location associated to phone. Contact your administrator for more information.

Not Discovered—Either the phone is not registered or Cisco ER has not discovered the location of the phone on the system, and it has not been assigned an ERL. Contact your administrator for more information.

If you have an off-premise phone and you want to associate a location to your phone, you must complete the following tasks:

1. In the Configured Locations page, enter your address (location) and validate your location.

2. In the Location Associations page, association your location to your directory number.

Once the association is made, you can make emergency calls from that phone and you will be able to receive emergency services at the location.

Accessing the Cisco Emergency Responder Off-Premise User Page

You must be logged in to use the Cisco Emergency Responder Off-Premise User page.

To access the Cisco Emergency Responder Off-Premise User Page, follow these steps:

Procedure


Step 1 Obtain the User Option URL, name that identifies the Cisco ER Off-Premise User in the Navigation drop-down box, user ID, and default password from your system administrator. For example:

User Options URL: <http://server_name/ccmuser/logon.asp> where server_name is the host on which the web server is installed (the host is usually the same IP address/name as the Cisco Unified Communications Manager server).

User ID: <your user ID>

Default Password: <your password>

Step 2 Open a web browser on your computer and enter the URL (provided by your system administrator) and log on.

Step 3 If prompted to accept security settings, click Yes or Install Certificate.

The Cisco Unified Communications Manager User Options page displays.

Step 4 Choose the Cisco ER Off-Premise User page from the Navigation drop-down box in the top right corner. Check with your system administrator for the name of the Cisco ER Off-Premise User page if it is not listed in the navigation drop-down box.

The Cisco Emergency Responder Off-Premise User page displays.


Adding Your Location

Before you can associate a location to a phone, you must first enter the location into Cisco ER. When you have multiple locations, you must have a unique name to identify each unique location.

To add a location to Cisco ER, follow these steps:

Procedure


Step 1 From the Cisco Emergency Responder Off-Premise User page, choose Location. The Configured Locations page displays.

Step 2 Click Add New Locations.

Step 3 Enter your location (address) in these mandatory fields:

Preferred Location Name—Use this name to identify this address when you associate your phone with this address.

House Number

Street Name

Community Name (City, Town, etc.)

State

Zip Code


Note To have Cisco ER automatically populate the fields on the form, you can search the information at Intrado by entering the search criteria, clicking on Search, and choosing your address from the list of locations that is returned from the search.


Step 4 Click Save.

Step 5 To verify the validity of your address with Intrado, click Validate.


Updating Your Location

When you have an existing location record, you can just update the information for that record.

To update a location, follow these steps:

Procedure


Step 1 From the Cisco Emergency Responder Off-Premise User page, choose Location. The Configured Locations page displays.

Step 2 Click the Edit icon for the location that you want to update.

The Update Locations page displays.

Step 3 Enter your location (address) in these mandatory fields:

Preferred Location Name—Use this name to identify this address when you associate your phone with this address.

House Number

Street Name

Community Name (City, Town, etc.)

State

Zip Code


Note To have Cisco ER automatically populate the fields on the form, you can search for existing informtion by entering the search criteria, clicking on Search, and choosing your address from the list of locations that is returned from the search.


Step 4 Click Update.


Caution Updating the information in the location record only updates the Cisco ER and not the information at Intrado. You must associate the location to the phone again.

Step 5 To verify the validity of your address with Intrado, click Validate.


Associating Your Location to Your Phone

You must first add a location (address) to Cisco ER before you can associate the directory number of your phone to your address.

To associate your phone with a location, follow these steps:

Procedure


Step 1 From the Cisco Emergency Responder Off-Premise User page, choose Phones. The Location Association page displays.

Step 2 To associate a location to a directory number, click the Assign link that corresponds to that directory number. If you have more than one phone or directory number, be sure to select the correct corresponding phone or directory number.

Step 3 Choose your telephone number from the Directory Number drop-down box.

Step 4 Choose a location from the Select Location drop-down box.

Step 5 Click Associate Location.


Deleting a Location Association to Your Phone

To delete a location that is associated with a phone, follow these steps:

Procedure


Step 1 From the Cisco Emergency Responder Off-Premise User page, choose Phones. The Location Association page displays.

Step 2 To delete a location that is associated with a directory number, click the Delete link that corresponds to the directory number.

The status of the delete operation displays at the top of the web page and the Associated Location field for this directory number displays "No associated locations".