Cisco Emergency Responder Off-Premise Location Management User Guide
Getting Started
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Getting Started

Table Of Contents

Getting Started

Using this Guide

Finding Additional Information

Cisco Product Security Overview

Accessibility Features

Disclaimer


Getting Started


Cisco Emergency Responder (Cisco ER) allows your administrator to provide you with enhanced emergency 9-1-1 support by tracking the location of IP phones. When you place an emergency call from your IP phone, Cisco ER directs the call to the appropriate Public Safety Answering Point (PSAP).

The Intrado V9-1-1 for Enterprise Service provides local routing and emergency service response for Intrado customers. Cisco ER works in conjunction with Intrado to provide emergency services to phones that are located on the corporate network (on-premise) and phones that are located away from the corporate network (off-premise). Cisco ER tracks the location of your on-premise IP phones, but you will need to enter your location for your off-premise phones.

The Cisco Emergency Responder Off-Premise User page allows you to enter your location and to assign the location to your phone and Intrado validates and maintains the information that you entered. When you place an emergency call from your off-premise IP phone, Cisco ER works in conjunction with Intrado to complete the emergency call to your local PSAP.

Using this Guide

This guide provides you with instructions on using the off-premise location management feature. Refer to the table below for pointers to commonly used sections.

If you want to...
Then...

Access the Cisco Emergency Responder Off-Premise User page

See Accessing the Cisco Emergency Responder Off-Premise User Page, page 5.

Add your location

See Adding Your Location, page 6.

Update your location

See Updating Your Location, page 7.

Associate your location with your phone

See Associating Your Location to Your Phone, page 8.


Finding Additional Information

You can access more documentation on the Cisco Emergency Responder at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_support_maintain_and_operate.html

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

You can access the Cisco website at this URL:

http://www.cisco.com/

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

Cisco Emergency Responder Off-Premise User page provides functionality for users that allows them to access buttons on the window without using a mouse. These navigation shortcuts assist visually impaired or blind attendants to use the application.

Use Table 1 as a guide for navigating the interface by using keyboard shortcuts.

Table 1 Navigation Shortcuts for Cisco Emergency Responder 

Keystroke
Action

Alt

Moves focus to the browser menu bar.

Enter

Chooses the item with focus (menu option, button, and so on.)

Alt, arrow keys

Moves between browser menus.

Spacebar

Toggles control; for example, checks and unchecks a checkbox.

Tab

Moves focus to the next item in the tab order or to next control group.

Shift+Tab

Moves focus to the previous item or group in the tab order.

Arrow keys

Moves among controls within a group.

Home

Moves to the top of the window if more than one screenful of information exists. Also, moves to the beginning of a line of user-entered text.

End

Moves to the end of a line of user-entered text.

Moves to the bottom of the window if more than one screenful of information exists.

Page Up

Scrolls up one screen.

Page Down

Scrolls down one screen.


Disclaimer

Additional Important Information: Cisco Virtual Office (CVO) and Cisco Emergency Responder (CER) do not include the capability to locate automatically remote devices not on the customer premises. It is your responsibility before using an off-premises device to provide your correct and current location data. If you place an emergency call from an off-premises device without providing your location, your emergency call may be delivered to an inappropriate emergency service responder, or with an incorrect location