Cisco Emergency Responder Administration Guide 7.0
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Index

Table Of Contents

Numerics - A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

Numerics

802.11b endpoints

configuring IP subnet-based ERLs 5-34

troubleshooting 12-4

A

adding

ERLs 5-28

onsite alert (security) personnel 5-27

switches 5-43

Add New ERL page A-17, A-26

Add New Manual Phone page A-56

Add New Synthetic Phone page A-59

Add Role page A-64

Add Subscriber page A-10

Add User Group page A-67

Add User page A-62

administration, troubleshooting 12-15

administrative interfaces 5-2

administrator password 8-2

Admin Utility

using 10-1

web interface E-1

ALI (automatic location information)

definition 1-2

exporting 5-38

reconciling discrepancies 6-6

setting up 5-31

submission requirements 1-19

ALI Formatting Tool

generating a formatted ALI file 13-3

overview 13-1

ALI Formatting Tool page A-74

ALI Information page A-20

ANI (automatic number identification) 1-2

assigning

calling search space 3-3, 4-3

ERL to switch ports and phones 5-48

phones to partition 3-3, 4-3

Audio Driver log B-16

audit trail, ERL 5-39

B

backing up configuration 12-31

Backup Device List page D-1

Backup History page D-5

Backup Status page D-6

Bell-Canada, using AFT for G-1

busy signal 12-7

C

call history

troubleshooting 12-10

viewing 5-59

Call History page A-68

calling search space

assigning 3-3, 4-3

Cisco Emergency Responder 3-5, 4-5

creating 3-2, 4-2

CAMA (centralized automated message accounting)

definition 1-2

obtaining 1-17

CAM table use 5-40

capacity planning 1-15

CDP (Cisco Discovery Protocol)

Cisco ER server 12-30

switch requirements 5-40

CER Admin log B-16

Cerdbmon log B-17

CER Phone Tracking log B-16

CER Server log B-16

Certificate List page C-11

Certificate Management/IPSec log B-16

Certificate Monitor page C-15

certificates

deleting 8-12

displaying 8-11

downloading 8-12

downloading a signing request 8-15

managing 8-11

monitoring expiration dates 8-16

regenerating 8-12

uploading 8-13

Certificate Trust List

See CTL

Cisco Emergency Responder

Admin Utility web interface E-1

backing up and restoring configuration 12-31

calling search space 3-5, 4-5

Cisco Unified CallManager configuration 3-1

Cisco Unified CallManager user 3-19

Cisco Unified Communications Manager configuration 4-1

Cisco Unified Communications Manager user 4-19

clusters and groups 1-12

command line interface F-1

configuration overview 5-1

configuration settings reference A-1

configuring 5-1

configuring serviceability 7-1

data integrity and reliability 1-16

deploying 1-21

Disaster Recovery System web interface D-1

emergency call telephony configuration 3-4, 4-4

features 1-4

how it routes calls 1-8

installation procedure 2-3

logging into and out of 5-16

network overview 1-7

partition 3-4, 4-4

planning 1-1

preparing network 1-17

preparing users 11-1

route points 3-6, 4-6

serviceability settings reference B-1, C-1

terminology 1-2

troubleshooting 12-1

understanding 1-3

updating after adding devices 12-22

users 5-9

Cisco ER cluster

deleting group 12-22

identifying members 12-22

inter-Cisco ER-group route patterns 3-17, 4-17

phones moving between clusters 12-23

understanding Cisco ER 1-12

Cisco ER group

capacity planning 1-15

configuring 5-17

creating inter-Cisco ER-group route pattern 3-17, 4-17

deleting from cluster 12-22

identifying cluster members 12-22

telephony settings 5-18

understanding groups and clusters 1-12

Cisco ER Group Settings page A-3

Cisco ER server

configuring 5-20

starting and stopping 12-23

troubleshooting 12-15

Cisco ER Server Groups in Cluster page A-2

Cisco IP SoftPhone, supported version 1-4

Cisco Unified CallManager

configuring 3-1

configuring emergency calls 3-4

example setup 3-1

Cisco Unified Communications Manager

changing version 10-2

configuring 4-1

configuring emergency calls 4-4

example setup 4-1

identifying supported clusters 5-22

troubleshooting 12-21

Cisco Unified Communications Manager Clusters page A-39

CiscoWorks2000, integrating with 12-29

CLI

See command line interface

CLI log B-16

CLM log B-16

cluster database host, updating 12-19

clusters

configuring 5-24

collecting

emergency call history logs 12-27

system logs 12-31

trace and debug information 12-27

command line interface F-1

CLI basics F-2

CLI commands F-4

completing commands F-2

ending a CLI session F-4

getting help F-3

starting a CLI session F-1

commands, CLI F-4

configuration, backing up 12-31

Configure IP Subnet page A-50

configuring

Cisco Emergency Responder 5-1

Cisco Emergency Responder overview 5-1

Cisco Emergency Responder Serviceability 7-1

Cisco ER group 5-17

Cisco ER group telephony settings 5-18

Cisco ER server 5-20

Cisco ER servers and groups 5-17

Cisco Unified CallManager 3-1

Cisco Unified Communicaitions Manager 4-1

Disaster Recovery System 9-1

gateways 3-16, 4-16

phone route plan 3-1, 4-2

SNMP 5-40

subnet ERLs 5-34

switches 5-40

switch ports 5-48

switch ports a few at a time 5-48

Control Center, using 7-1

Control Center page B-1

converting PS-ALI data 5-33

CPU and Memory Usage page B-11

CPU Log Files page B-13

creating

alternate emergency call numbers 3-15, 4-15

calling search space 3-2, 3-5, 4-2, 4-5

Cisco Emergency Responder partition 3-4, 4-4

Cisco Emergency Responder route points 3-6, 4-6

Cisco ER cluster 1-12

Cisco ER users 5-9

Cisco Unified CallManager user 3-19

Cisco Unified Communications Manager user 4-19

CTI ports 3-8, 4-8

ELIN route patterns 3-10, 4-10

ELIN translation patterns 3-11, 3-12, 4-11, 4-12

ERL (emergency response locations) 5-28

inter-Cisco ER-group route pattern 3-17, 4-17

partition 3-2, 4-2

CTI

applications, call forwarded by 1-11

creating ports 3-8, 4-8

CTL

downloading 8-12

managing 8-11

uploading 8-13

D

database

changing host details 10-3

updating the cluster database host 12-19

data integrity 1-16

Data Migration Assistant

See DMA

debug, setting 12-27

Default ALI Values page A-30

defining

phone manually 5-55

schedule 5-42

test ERLs 5-35

delete account command F-4

delete dns command F-4

delete ipsec command F-5

delete process command F-5

delete smtp command F-6

deleting Cisco ER group 12-22

deploying

one site, one PSAP 1-21

one site, satellite offices 1-23

one site, two or more PSAPs 1-22

overview 1-21

two or more sites 1-25

DID (direct inward dial)

definition 1-2

obtaining numbers 1-18

Disaster Recovery System

configuring 9-1

using D-1

web interface D-1

Disk Usage page B-15

DMA

troubleshooting 12-32

using the DMA tool 2-9

Download utility, using 5-6

DRS log B-16

E

ELIN (emergency location identification number)

creating route patterns 3-10, 4-10

creating translation patterns 3-11, 3-12, 4-11, 4-12

definition 1-2

obtaining DIDs 1-18

setting up numbers 3-9, 4-9

troubleshooting not sent to PSAP 12-6

Email Alert Settings page A-9

emergency call

busy signal 12-7

Cisco Unified CallManager configuration 3-4

Cisco Unified Communications Manager configuration 4-4

collecting history 12-27

creating alternate numbers 3-15, 4-15

creating route points 3-6, 4-6

definition 1-3

history problems 12-10

how routed 1-8

not intercepted 12-5

troubleshooting 12-5

troubleshooting incorrect location information 12-9

troubleshooting not sent to correct PSAP 12-7

viewing history 5-59

emergency caller, definition 1-3

enhanced 911 (E911)

overview 1-1

terminology 1-2

understanding 1-1

ERL (emergency response locations)

administrator role 11-2

assigning to ports 5-48

definition 1-3

exporting 5-37

exporting port/ERL configuration 5-51, 5-58

identifying 5-28

identifying default 5-29

identifying onsite alert (security) personnel 5-27

importing 5-32

importing configuration 5-50, 5-56

management 5-26

manually-defined phones 5-55

migrating ERLs 6-6

setting up 5-30, 5-31

understanding 5-25

unlocated phones 5-53

viewing audit trail 5-39

working with 5-25

ERL Audit Trail page A-69

ERL Debug Tool page A-73

ESZ (emergency service zone), definition 1-3

Ethernet Configuration page C-6

events, viewing 12-29

Event Viewer

message "No port to place call" 12-8

using 7-2

Event Viewer log B-16

Event Viewer page B-2

example

one site, one PSAP 1-21

one site, satellite offices 1-23

one site, two or more PSAPs 1-22

two or more sites 1-25

Export ERL Data page A-23

exporting

ALI 5-38

ERL 5-37

switches 5-46

switch port/ERL configuration 5-51, 5-58

Export IP Subnets page A-51

Export LAN Switch page A-43

Export Manual Phones page A-57

Export PS-ALI Records page A-70

Export Switch Ports page A-47

F

features, Cisco Emergency Responder 1-4

file check command F-6

file delete command F-6

file dump command F-7

file get command F-8

File I/O Reporting Service (FIOR) F-4

file list command F-9

File Management Utility page A-75

file search command F-10

file tail command F-11

file view command F-12

Find and List IP Subnets page A-49

Find and List Manually Configured Phones page A-55

Find and List Maunally Configured Phones page A-55

Find and List Roles page A-63

Find and List Synthetic Phones page A-59

Find and List User Groups page A-65

Find and List Users page A-60

Find Conventional ERL Data page A-15

Find Intrado ERL page A-29

G

gateway, configuring 3-16, 4-16

H

hardware

prerequisites, for installation 2-1

supported phones and switches 1-4

hardware status, viewing 8-4

Hardware Status page C-2

history

backup D-5

restore D-5

I

icons, control center 12-23

identifying

Cisco Unified Communications Manager clusters 5-22

groups in Cisco ER cluster 12-22

onsite alert (security) personnel 5-27

switches 5-43

unlocated phones 5-53

IDS

See Informix Dynamic Server

Import ERL Data page A-24

importing

ERLs 5-32

switches 5-45

switch port and ERL configuration 5-50, 5-56

Import IP Subnets page A-52

Import LAN Switch page A-43

Import Manual Phones page A-58

Import Switch Ports page A-48

Informix Dynamic Server, troubleshooting 12-20

Install/Upgrade log B-16

installation

hardware and software prerequisites 2-1

on new system 2-3

overview 2-1

Install DB log B-17

installed software, viewing 8-4

integrating

with CiscoWorks2000 12-29

with network management systems 12-29

inter-Cisco ER-group route pattern 3-17, 4-17

Intrado

configuring Intrado ERLs 6-5

configuring Intrado VUI settings 6-3

Intrado V9-1-1 for Enterprise Service 6-1

scheduling Intrado updates 6-11

Intrado Schedule page A-32

IP Preferences page C-5

IPSec

changing policy 8-17, 8-18

displaying policy 8-17, 8-18

management 8-16

setting up new policy 8-17

IPSec Policy List page C-15

IP Subnet Phones page A-51

J

JTAPI log B-16

L

LAN Switch Details page A-41

License Manager page A-8

Linux upgrades, troubleshooting 12-33

Local Route Group 1-27

log, emergency call history 12-27

logging in

procedure 8-1

logging into Cisco Emergency Responder 5-16

login, troubleshooting 12-15

logs

system B-15

using 7-9

M

maintaining data integrity and reliability 1-16

managing

ERLs 5-26

performance 12-29

phones 5-48

Manual Backup page D-4

Manually Configured Phones page A-55

Memory Log Files page B-13

MIB2 SystemGroup Configuration page B-11

migrating ERL

migrating conventional ERL data 6-6

migrating Intrado ERL data 6-7

Modify Role page A-64

Modify User Group page A-66

Modify User page A-61

monitoring subsystem status 12-30

MSAG (master street address guide), definition 1-3

N

NENA (National Emergency Number Association), definition 1-3

network

administrator's role 11-3

how Cisco ER fits into 1-7

management systems, integrating with 12-29

preparing 1-17

Network Configuration page C-3

network status, viewing 8-4

non-PSAP deployment 5-30

NTP Server List page C-7

NTP server settings 8-8

O

obtaining

CAMA or PRI trunk 1-17

DIDs for ELINs 1-18

off-premise ERL 6-11

off-premise user 6-1

setting up Cisco Emergency Responder 6-7

onsite alert (security) personnel

identifying 5-27

not getting calls 12-8

not getting email or page 12-9

preparing users 11-1

Onsite Alert Settings page A-12

operating system

administrator password 8-2

logging in 8-1

overview

call routing 1-8

Cisco ER groups and clusters 1-12

deployment 1-21

E911 1-1

features 1-4

installation 2-1

network 1-7

P

Pager Alert Settings page A-14

partition

assigning 3-3, 4-3

Cisco Emergency Responder 3-4, 4-4

creating 3-2, 4-2

password, recovering 8-2

performance, managing 12-29

phone

assigning ERLs to 5-48

configuring 3-3, 4-3

creating a partition 3-2, 4-2

defining manually 5-55

identifying unlocated 5-53

managing 5-48

setting up route plan 3-1, 4-2

supported 1-4

troubleshooting 12-1

troubleshooting disappearance 12-4

troubleshooting undiscovered 12-2

troubleshooting unlocated 12-2

upgrading 1-19

phone tracking, defining schedule 5-42

Phone Tracking Schedule page A-37

ping 8-24

Ping Configuration page C-18

planning

capacity 1-15

Cisco Emergency Responder 1-1

Point to a New Pubilsher page E-1

port, troubleshooting 12-16

preparing

Cisco Emergency Responder users 11-1

network 1-17

onsite alert (security) users 11-1

staff 1-20

PRI, obtaining 1-17

Processes page B-13

PS-ALI Converter page A-72

PS-ALI data, converting 5-33

PSAP (public safety answering point)

callback errors 12-8

definition 1-3

troubleshooting ELIN not sent to 12-6

troubleshooting emergency call not sent to 12-7

Publisher, pointing to a different 10-1

Purge Utility for Call History page A-76

Q

Qwest, using AFT for G-5

R

read community string 5-40

reliability 1-16

Remote Access Configuration page C-19

remote support

overview 8-24

setting up 8-24

Remote Support log B-16

Restore History page D-5

Restore Status page D-8

Restore Wizard D-7

restoring configuration 12-31

role-based user management 5-2

roles

adding new 5-12

Cisco ER system administrator 11-4

creating 5-11

default 5-3

deleting 5-13

ERL administrator 11-2

modifying 5-12

network administrator 11-3

Roles Configuration page A-63

route pattern

alternate emergency call number 3-15, 4-15

creating ELIN 3-10, 4-10

inter-Cisco ER-group 3-17, 4-17

route plan, setting up 3-1, 4-2

route points, Cisco Emergency Responder 3-6, 4-6

run sql command F-12

Run Switch-Port and Phone Update page A-44

S

SBC-Ameritech, using AFT for G-2

SBC-PacBell, using AFT for G-3

SBC-Southwestern Bell, using AFT for G-4

schedule, defining 5-42

Schedule List page D-2

scheduling Intrado updates 6-11

Secondary Status page A-28, A-31

security

identifying personnel 5-27

preparing users 11-1

server group

restoring 9-10

ServerGroup page C-1

Server Settings for CERServerGroup page A-7

Serviceability tools

Control Center 7-1

Event Viewer 7-2

using 7-1

Serviceability web interface B-1

service provider

ALI submission 1-19

DIDs for ELINs 1-18

services

ping 8-24

remote support

overview 8-24

setting up 8-24

Servm log B-16

set account command F-13

set cli pagination command F-13

set commandcount command F-13

set ipsec command F-14

set logging command F-14

set network dhcp command F-15

set network dns command F-15

set network dns options command F-16

set network domain command F-16

set network failover command F-17

set network gateway command F-17

set network ip command F-17

set network max_ip_contrack command F-19

set network mtu command F-18

set network nic command F-19

set network pmtud command F-19

set network restore command F-20

set network status command F-21

set password command F-21

set smtp command F-22

set timezone command F-22

settings

Ethernet 8-6

NTP servers 8-8

time 8-9

setting up

ALI 5-31

default ERL 5-29

ELIN numbers 3-9, 4-9

ERL 5-30, 5-31

phone route plans 3-1, 4-2

set trace command F-23

set web-security command F-23

set workingdir command F-24

show account command F-25

show cert command F-25

show cli pagination command F-25

show ctl command F-26

show diskusage command F-26

show environment command F-27

show firewall list command F-27

show hardware command F-27

show ipsec command F-28

show logins command F-29

show memory commands F-29

show myself command F-29

show network command F-29

show network ipprefs command F-31

show open command F-31

show packages command F-32

show process command F-32

show smtp command F-33

show stats io command F-34

show status command F-34

show tech all command F-35

show tech database command F-35

show tech dbintegrity command F-35

show tech dbinuse command F-36

show tech dbschema command F-36

show tech dbstateinfo command F-36

show tech network command F-36

show tech prefs command F-37

show tech runtime command F-37

show tech systables command F-38

show tech system command F-38

show tech table command F-39

show tech version command F-40

show timezone command F-40

show trace command F-40

show ups status command F-41

show version command F-41

show web-security command F-41

show workingdir command F-42

SMTP, configuring 8-9

SMTP Settings page C-9

SNMP

configuring 5-40

monitoring subsystems 12-30

SNMP Community String Configuration page B-4

SNMP Notification Destination Configuration page B-6

SNMP Settings page A-36

SNMP User Configuration page B-7

SNMP V3 Notification Destination Configuration page B-9

software

prerequisites, for installation 2-1

requirements 1-4

upgrades

from local source 8-19

from remote source 8-20

viewing installed software 8-4

Software Installation/Upgrade page C-17

Software Packages page C-4

staff, preparing 1-20

starting and stopping Cisco ER server 12-23

status

hardware 8-4

monitoring subsystems 12-30

system, viewing 8-4

viewing network status 8-4

submitting ALI 1-19

Subscriber node, adding A-10

switch

adding one at a time 5-43

administrator's role 11-3

configuring 5-40

configuring ports 5-48

configuring ports a few at a time 5-48

exporting 5-46

exporting port/ERL configuration 5-51, 5-58

identifying 5-43

importing port/ERL configuration 5-50, 5-56

importing switches 5-45

supported 1-4

troubleshooting 12-16

understanding requirements 5-40

upgrading 1-19

switch-port and phone update

defining schedule 5-42

running manually 5-46

Switch Port Details page A-45

Synthetic Phones page, Find and List A-59

Syslog Collector 12-31

Syslog log B-16

system logs B-15

System Monitor tools

CPU and Memory Usage 7-7

using 7-6

system status, viewing 8-4

System Status page C-4

T

Telephony Settings page A-5

terminology 1-2

test ERL, configuring 5-35

time settings 8-9

Time Settings page C-9

Tomcat log B-16

trace, setting 12-27

tracking 802.11b endpoints 5-34

translation patterns, creating ELINs 3-11, 3-12, 4-11, 4-12

troubleshooting

802.11b endpoints 12-4

administration 12-15

busy signal 12-7

call history 12-10

call routing overview 1-8

Cisco Emergency Responder 12-1

Cisco ER server status problem 12-23

Cisco Unified Communications Manager 12-21

DMA 12-32

ELIN for default ERL used for non-default ERLs 12-6

ELIN not transmitted to PSAP 12-6

emergency call not intercepted 12-5

emergency call not routed to correct PSAP 12-7

emergency call problems 12-5

ERL integrity 1-16

event viewer messages 12-29

incorrect location information 12-9

Linux upgrades 12-33

login problems 12-15

onsite alert (security) not getting calls 12-8

onsite alert (security) not getting email or page 12-9

performance 12-29

phone disappears from Cisco ER 12-4

phone-related problems 12-1

PSAP callback errors 12-8

shared line 12-4

switch and port configuration 12-16

system and administration 12-15

undiscovered phones 12-2

unlocated phones 12-2

Windows upgrades 12-33

U

understanding

CDP support in Cisco ER server 12-30

Cisco Emergency Responder 1-3

Cisco ER groups and clusters 1-12

Cisco ER system administrator's role 11-4

E911 1-1

emergency call routing 1-8

ERL (emergency response locations) 5-25

ERL administrator's role 11-2

how Cisco ER fits into network 1-7

network administrator role 11-3

switch requirements 5-40

terminology 1-2

Unlocated Phones page A-53

unset ipsec command F-42

unset network command F-42

Update Cluster DB Host page E-3

updating Cisco ER after adding devices 12-22

Upgrade CCM Version page E-2

upgrading switches and phones 1-19

Upload utility, using 5-6

user

adding 5-10

Cisco Emergency Responder 5-9

Cisco ER system administrator's role 11-4

Cisco Unified CallManager 3-19

Cisco Unified Communications Manager 4-19

ERL administrator's role 11-2

network administrator's role 11-3

off-premise 6-1

preparing 11-1

User Configuration page A-60

user groups

creating 5-13

default 5-5

User Groups Configuration page A-65

user management 5-2

utils core analyze command F-43

utils core list command F-43

utils create report command F-43

utils csa disable command F-44

utils csa enable command F-44

utils csa status command F-44

utils dbreplication repair command F-45

utils dbreplication reset command F-45

utils dbreplication status command F-45

utils diagnose command F-45

utils disaster_recovery backup network command F-46

utils disaster_recovery backup tape command F-46

utils disaster_recovery cancel_backup command F-47

utils disaster_recovery restore network command F-47

utils disaster_recovery restore tape command F-47

utils disaster_recovery show_backupfiles network command F-48

utils disaster_recovery show_backupfiles tape command F-48

utils disaster_recovery show_registration command F-48

utils disaster_recovery show_tapeid command F-49

utils disaster_recovery status command F-49

utils fior command F-49

utils firewall command F-50

utils iostat command F-51

utils iothrottle disable command F-52

utils iothrottle enable command F-51

utils iothrottle status command F-52

utils netdump client command F-52

utils netdump server command F-53

utils network arp command F-53

utils network capture eth0 command F-54

utils network connectivity command F-55

utils network host command F-55

utils network ping command F-55

utils network tracert command F-56

utils ntp command F-56

utils ntp restart command F-56

utils ntp start command F-57

utils remote_account command F-57

utils reset_ui_administrator_password command F-58

utils service command F-58

utils service list command F-59

utils sftp handshake command F-59

utils snmp command F-59

utils system boot command F-60

utils system command F-60

utils system upgrade command F-61

V

Verizon, using AFT for G-5

versions, configuring 8-10

Version Settings page C-10

View ALI Discrepancies page A-33

viewing

emergency call history 5-59

ERL audit trail 5-39

events 12-29

IP Preferences 8-5

View Selected Processes page B-14

W

web interfaces 5-2

Windows upgrades, troubleshooting 12-33

working with ERLs 5-25