Cisco Emergency Responder Administration Guide 1.1[4]
Installing Cisco Emergency Responder
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Installing Cisco Emergency Responder

Table Of Contents

Installing Cisco Emergency Responder

Installation Overview

Hardware and Software Prerequisites

License Keys for Cisco Emergency Responder

Installing Cisco Emergency Responder on a New System


Installing Cisco Emergency Responder


Before installing Cisco Emergency Responder (Cisco ER), review the planning information in "Planning for Cisco Emergency Responder." After installing Cisco ER, you must configure Cisco CallManager and Cisco ER. Proceed with "Configuring Cisco CallManager for Cisco Emergency Responder" and "Configuring Cisco Emergency Responder."

These topics cover the hardware and software requirements and installation instructions for Cisco ER.

Installation Overview

Hardware and Software Prerequisites

License Keys for Cisco Emergency Responder

Installing Cisco Emergency Responder on a New System

Installation Overview

Cisco Emergency Responder (Cisco ER) consists of two components. The pieces are: the Cisco ER web interfaces for end users and administrators and the Cisco ER server.

Although some Cisco ER settings are configured during installation, most of the configuration must be done after installation through the Cisco ER administration interface.

To install Cisco ER you must complete these tasks:

1. Install the Cisco ER server and user and administrative interfaces. See the "Installing Cisco Emergency Responder on a New System" section for details.

2. Configure Cisco CallManager. See the "Configuring Cisco CallManager for Cisco Emergency Responder" section for details.

3. Configure Cisco ER. See the "Configuring Cisco Emergency Responder" section for details.

Hardware and Software Prerequisites

Cisco Emergency Responder (Cisco ER) requires specific hardware and software to run properly. The "Network Hardware and Software Requirements" section describes the software you must install to use Cisco ER.

Refer to Table 2-1 for an overview of supported Cisco Media Convergence Server (MCS) hardware platforms. You can also use equivalent Cisco-certified servers.

Table 2-1 Supported Media Convergence Server Platforms 

Component
MCS-7835-1266
MCS-7825-1133

Processor

Intel Pentium III, 1.266 GHz

Intel Pentium III, 1.133 GHz

Cache

512-KB Level 2 ECC cache

256-KB Level 2 ECC cache

Memory

1-GB 133-MHz Registered ECC SDRAM

1-GB 133-MHz Registered ECC SDRAM

Network Connectivity

Two Fast Ethernet NIC Embedded 10/100 Wake On LAN (WOL).

Two Fast Ethernet NIC Embedded 10/100 Wake On LAN (WOL)

Storage

Dual 18.2-GB Ultra3 SCSI hot-plug drives

Integrated Smart Array 5i Controller (Ultra3 SCSI)

Single 40-GB Ultra ATA/100 7200 RPM non-hot-plug drive

Integrated Ultra ATA/100 Controller Module

Floppy Drive

1.44-MB diskette drive

1.44-MB diskette drive

CD-ROM Drive

24X Max IDE CD-ROM Drive

Removable CD-ROM/Diskette drive assembly

Power Supply

Hot-plug redundant 400-watt power supply

180-watt PFC Power Supply

Video

Integrated ATI Rage XL Video Controller with 8MB Video Memory

Integrated ATI Rage XL Video Controller with 4 MB video memory

Backup Drive

Optional 20/40-GB DAT (digital audio tape) hot-plug drive

Not available


License Keys for Cisco Emergency Responder

When you install Cisco Emergency Responder (Cisco ER), you must enter various license keys. Make sure that you have all the required license keys (see Table 2-1) available before you begin the installation process.

Table 2-2 License Keys for Cisco Emergency Responder

License Key
What Is It For
Where To Find the Key
When You Enter The Key

Operating System (OS) License Key

This provides the base operating system that Cisco ER requires.

FVHD IAZA ROFJ DERJ

You are prompted to enter the OS license key when you install the operating system for Cisco CallManager.

The operating system is part of the Cisco CallManager Spirian CD-ROMs. When you enter the OS key, the Spirian script will install only the operating system, not Cisco CallManager.

Note You must install the operating system before you install Cisco ER.

Product Installation Key

This key allows use of Cisco ER for 30 days for demonstration purposes.

The document, Product Installation and Server License Keys for Cisco Emergency Responder, containing this key ships with the Cisco ER software

You are prompted to enter this key at the beginning of the Cisco ER installation.

See Step 3 of the "Installing Cisco Emergency Responder on a New System" section

Note This key expires after 30 days. For continued access to Cisco ER, you must then enter the Server License Key.

Server License Key

This license allows use of Cisco ER for up to 100 users beyond the 30-day evaluation period.

The document, Product Installation and Server License Keys for Cisco Emergency Responder, containing this key ships with the Cisco ER software

After installing the product, enter the server license key through the Cisco ER administration interface. See Step 2 of the "Entering the Cisco Emergency Responder License Key" section.

Note You do not have to wait for the 30-day demonstration period to expire. You may enter the Server License Key any time after you have installed Cisco ER.

Note If you have not entered the Server License Key by the time the 30-day demonstration period expires, Cisco ER prompts you to enter it.

User License Key

This is the key for the number of user licenses that you purchased for Cisco ER above the 100 user licenses included in the server license key

The document, User License Key for Cisco Emergency Responder, containing this key ships with the Cisco ER software.

If you buy spare user licenses after the initial Cisco ER purchase, you will receive this key separately.

After installing the Server License Key, enter the User License Key through the Cisco ER administration interface. See Step 2 of the "Entering the Cisco Emergency Responder License Key" section.

Note Be sure to install the Server License Key on the Cisco ER box before installing the User License Key.


Installing Cisco Emergency Responder on a New System

This procedure describes how to install Cisco Emergency Responder (Cisco ER).

Before You Begin

You cannot install Cisco ER on the same system as any other Cisco IP Telephony applications, such as Cisco CallManager, Cisco Customer Response Applications (Cisco CRA), Cisco CallManager AutoAttendant, Cisco Personal Assistant, and so on.

You cannot install Cisco ER on a Windows domain controller.

You must log into the system on which you are installing Cisco ER as the local administrator.

Read the latest release notes for the product before installing it. See this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/respond/index.htm

Procedure


Step 1 Log onto the computer from which you are running the Cisco ER installation program as a local administrator.

Step 2 Install the Cisco CallManager operating system.

Step 3 During the OS installation, you will be prompted for Operating System (OS) License Key.

Enter FVHD IAZA ROFJ DERJ.

Step 4 Insert the Cisco ER Installation CD into the CD-ROM drive.

The Cisco ER installation program automatically launches.

Step 5 Enter the Product Installation Key.

Obtain this key from the Production Installation and Server License Keys for Cisco Emergency Responder document that shipped with the Cisco ER product CD.


Note The key starts with BYCL.


Step 6 Click OK.

The welcome window displays.

Step 7 Click Next.

The End-User License Agreement window displays.

Step 8 Read the agreement, and click I Agree to accept the terms and continue. Or, click Exit to cancel the installation.

The Emergency Number Configuration window displays.

Step 9 If necessary, change the Emergency Number default value of 911 to the emergency number for your location. Click Next.

The Cisco ER Service Configuration window displays.

Step 10 To install Cisco ER on an Windows 2000 Domain, select Use a Domain Account and enter the following:

Account—Domain administrator account

Password—Password for the domain administrator account

Domain—Domain in which you are installing Cisco ER

If you are installing multiple Cisco ER servers, you must install them in the same Windows 2000 domain.

To install Cisco ER locally, do not select Use a Domain Account, enter only the local account name and password.

Step 11 Click Next.

The Cisco CallManager Database Location for this Cisco ER Group window displays.

Step 12 On the Cisco CallManager Database Location for this Cisco ER Group window, enter the settings for the primary Cisco CallManager system that you will use for Cisco ER group configuration information. If you are installing a standby Cisco ER server, enter the same information you entered for the primary server.

The Cisco CallManager server you select must be configured as a publisher:

Host name—The DNS name or IP address of the server running Cisco CallManager.

Windows2000 username and password—the settings on the server running the primary Cisco CallManager.

SQL Server username and password—the SQL server used by Cisco CallManager.

These settings must match those on the system running Cisco CallManager. For example, if, on that system, you do not have passwords set for Windows2000 and the SQL Server, do not enter them here. User names are required, however.


Note You must be able to access the Cisco CallManager system from the computer on which you are installing Cisco ER. When you click Next, the installer verifies connectivity to the Cisco CallManager system. If it cannot reach Cisco CallManager, it generates an error and installation cannot continue.



Tip The directory servers you use for the Cisco ER group and Cisco ER cluster must be reachable using the host name of the directory server. If the directory server is not reachable by host name, you must update the Local Hosts file on each Cisco ER server to map the directory server's host name to its IP address. This is required whether the directory server is running on the same system as Cisco CallManager or on a separate system.


Step 13 Click Next.

The Cisco CallManager Database Location for this Cisco ER Cluster window displays.

Step 14 On the Cisco CallManager Database Location for this Cisco ER Cluster window, enter the settings from the primary Cisco CallManager system that you will use for Cisco ER cluster configuration information. Enter the same information for all Cisco  ER servers that will form the Cisco ER cluster.

The Cisco CallManager server you select must be configured as a publisher:

Host name—The DNS name or IP address of the server running Cisco CallManager

Windows2000 username and password—the settings on the server running the primary Cisco CallManager

SQL Server username and password—the SQL server used by Cisco CallManager

These settings must match those on the system running Cisco CallManager. For example, if, on that system, you do not have passwords set for Windows2000 and the SQL Server, do not enter them here. User names are required, however.


Note You must be able to access the Cisco CallManager system from the computer on which you are installing Cisco ER. When you click Next, the installer verifies connectivity to the Cisco CallManager system. If it cannot reach Cisco CallManager, it generates an error and installation cannot continue.


Step 15 Click Next.

The Ready to Install Cisco ER window displays.

Step 16 Click Next.

Cisco ER is installed. Installation takes approximately 10 to 15 minutes to complete. Once complete, the Cisco Product Activation window displays.

Step 17 Click Yes to restart the computer. Click No to continue installing other applications.

You must restart before using Cisco ER. If you do not restart the computer, it will not appear as a CDP neighbor in the switches.

Step 18 Configure Cisco CallManager as described in "Configuring Cisco CallManager for Cisco Emergency Responder."

Step 19 Configure Cisco ER as described in the "Overview of Cisco Emergency Responder Configuration" section.



Tip Cisco ER creates an installation log called Cisco ER-Install.log in the WINNT directory. If you need to contact Cisco Technical Support concerning installation issues, send this file to your support contact.