Cisco Emergency Responder Administration Guide 1.1[4]
Downloads: This chapterpdf (PDF - 365.0KB) The complete bookPDF (PDF - 2.38MB) | Feedback


Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W - Z



Active Call Timeout field A-3

Add/Modify Phones page A-50


ERLs 4-27

onsite alert (security) personnel 4-25

switches 4-40

Add New ERL field A-10

Add New ERL page A-12

Add Schedule field A-31

administration, troubleshooting 6-17

ALI (automatic location information)

definition 1-3

exporting 4-32

setting up 4-29

submission requirements 1-25

ALI Details field A-15

ALI Information page A-16

ANI (automatic number identification) 1-3


calling search space 3-4

ERL to switch ports and phones 4-47

phones to partition 3-4

Assign to Zone field A-48

audit trail, ERL 4-33


backing up configuration 6-37

Backup CTI Manager field A-33

busy signal 6-12


call history

troubleshooting 6-16

viewing 4-56

Call History page A-52

calling search space

assigning 3-4

Cisco Emergency Responder 3-7

creating 3-3

CAMA (centralized automated message accounting)

definition 1-3

obtaining 1-23

CAM table use 4-35

capacity planning 1-19

CDP (Cisco Discovery Protocol)

Cisco ER server 6-35

phone requirements 1-10

switch requirements 4-35

CER Group Name field A-2, A-54

CER group settings page A-2

CER Server Groups in Cluster page A-54

Cisco CallManager

configuring 3-1

configuring emergency calls 3-5

database location, Cisco ER cluster 2-9

database location, Cisco ER group 2-8

example setup 3-1

identifying supported clusters 4-15

supported version 1-8

troubleshooting 6-23

Cisco CallManager Details field A-32

Cisco CallManager field A-33

Cisco Emergency Responder

backing up and restoring configuration 6-37

calling search space 3-7

Cisco CallManager configuration 3-1

Cisco CallManager user 3-27

clusters and groups 1-17

configuration overview 4-2

configuration settings reference A-1

configuring 4-1

data integrity and reliability 1-20

deploying 1-28

emergency call telephony configuration 3-5

features 1-6

how it routes calls 1-14

installation procedure 2-6

license key 4-14

logging into and out of 4-6

network overview 1-12

partition 3-6

planning 1-1

preparing network 1-23

preparing users 5-1

route points 3-8

terminology 1-3

troubleshooting 6-1

understanding 1-5

updating after adding devices 6-23

users 4-4

Cisco ER cluster

database or LDAP directory 2-9

deleting group 6-24

identifying members 6-24

inter-Cisco ER-group route patterns 3-25

troubleshooting 6-21

understanding Cisco ER 1-17

Cisco ER group

capacity planning 1-19

configuring 4-9

creating inter-Cisco ER-group route pattern 3-25

database or LDAP directory 2-8

deleting from cluster 6-24

identifying cluster members 6-24

telephony settings 4-10

troubleshooting 6-21

understanding groups and clusters 1-17

Cisco ER server

configuring 4-12

starting and stopping 6-25

troubleshooting 6-17, 6-21

Cisco IP SoftPhone

movement not tracked 6-5

supported version 1-8

CiscoWorks2000, integrating with 6-34

Class of Service field A-18


emergency call history logs 6-31

system logs 6-36

trace and debug information 6-32

Comments field A-19

Community Name field A-18

Company ID field A-19

configuration, backing up 6-37

Configure Default ERL field A-11


Cisco CallManager 3-1

Cisco Emergency Responder 4-1

Cisco Emergency Responder overview 4-2

Cisco ER group 4-9

Cisco ER group telephony settings 4-10

Cisco ER server 4-12

Cisco ER servers and groups 4-8

gateways 3-24

license key 4-14

phone route plan 3-2

SNMP 4-36

switches 4-35

switch ports 4-47

switch ports a few at a time 4-48

Contact Name field A-26

Contact No. field A-26

Control Center page A-9

County field A-19


alternate emergency call numbers 3-22

calling search space 3-3

Cisco CallManager user 3-27

Cisco Emergency Responder calling search space 3-7

Cisco Emergency Responder partition 3-6

Cisco Emergency Responder route points 3-8

Cisco ER cluster 1-17

Cisco ER users 4-4

CTI ports 3-12

ELIN route patterns 3-14

ELIN translation patterns 3-16, 3-18

ERL (emergency response locations) 4-27

inter-Cisco ER-group route pattern 3-25

partition 3-2

CTI Manager field A-33

CTI Manager Password field A-33

CTI Manager User Name field A-33

CTI ports, creating 3-12

Customer Code field A-19

Customer Name field A-18


data integrity 1-20

debug, setting 6-32

Debug Package List field A-7


phone manually 4-54

schedule 4-38

deleting Cisco ER group 6-24


one site, one PSAP 1-28

one site, satellite offices 1-32

one site, two or more PSAPs 1-30

overview 1-28

two or more sites 1-34

DID (direct inward dial)

definition 1-3

obtaining numbers 1-24

domain account, used for installation 2-7


Edit Table View field A-42

Elevation field A-19

ELIN (emergency location identification number)

creating route patterns 3-14

creating translation patterns 3-16, 3-18

definition 1-4

obtaining DIDs 1-24

setting up numbers 3-13

troubleshooting not sent to PSAP 6-10

ELIN Digit Strip Pattern field A-5

ELIN Settings field A-14

Email ID field A-26

emergency call

busy signal 6-12

Cisco CallManager configuration 3-5

collecting history 6-31

creating alternate numbers 3-22

creating route points 3-8

definition 1-4

history problems 6-16

how routed 1-14

not intercepted 6-9

sending to onsite personnel 1-37

troubleshooting 6-8

troubleshooting incorrect location information 6-15

troubleshooting not sent to correct PSAP 6-11

viewing history 4-56

emergency caller, definition 1-4

Emergency Responder

updating after adding devices 6-23

Enable CAM based Phone Tracking field A-37

Enable Syslog field A-3

enhanced 911 (E911)

overview 1-2

terminology 1-3

understanding 1-2

entering license key 4-14

ERL (emergency response locations)

administrator role 5-3

assigning to ports 4-47

definition 1-4

exporting 4-32

exporting port/ERL configuration 4-51

identifying 4-27

identifying default 4-27

identifying onsite alert (security) personnel 4-25

importing 4-30

importing configuration 4-50

management 4-23

manually-defined phones 4-54

setting up 4-29

understanding 4-22

unlocated phones 4-52

viewing audit trail 4-33

working with 4-21

ERL Audit Trail page A-55

ERL Configuration page A-9

ERL field A-51

ERL Information page A-12

ERL Name field A-13

ESZ (emergency service zone), definition 1-4

events, viewing 6-33

Event Viewer

message "No port to place call" 6-14


one site, one PSAP 1-28

one site, satellite offices 1-32

one site, two or more PSAPs 1-30

sending emergency calls to onsite personnel 1-37

two or more sites 1-34

Exchange field A-18

Export ERL/ALI Data field A-11

Export ERL/ALI Data page A-21


ALI 4-32

ERL 4-32

switches 4-44

switch port/ERL configuration 4-51

Export LAN Switch page A-37

Export Switch Port page A-44

Extract Date field A-19


features, Cisco Emergency Responder 1-6

File to Export field

Export ERL/ALI Data A-22

Export LAN Switch A-38

Export Switch A-44

Find ERL field A-10



configuring 3-24

supported 1-8



prerequisites, for installation 2-3

supported phones and switches 1-8

Heartbeat Count field A-2

Heartbeat Interval field A-2

Host Name/IP Address field A-7

House Number field A-17

House Number Suffix field A-17


icons, control center 6-25


Cisco CallManager clusters 4-15

groups in Cisco ER cluster 6-24

onsite alert (security) personnel 4-25

switches 4-40

unlocated phones 4-52

Import ERL Data field A-11

Import ERL Data page A-24


ERLs 4-30

switches 4-42

switch port and ERL configuration 4-50

Import LAN Switch page A-38

Import Switch Port page A-45

In case of Import conflicts field A-39

Incremental Phone Tracking Interval field A-30


Cisco CallManager database locations 2-8, 2-9

hardware and software prerequisites 2-3

on new system 2-6

overview 2-2

using a domain account 2-7


with CiscoWorks2000 6-34

with network management systems 6-34

Inter CER Group Route Pattern field A-4

inter-Cisco ER-group route pattern 3-25

IP Address/Host Name field A-28

IP Address field A-50


LAN Switch Details page A-35

Latitude field A-19


Cisco ER cluster 2-9

Cisco ER group 2-8

license key, configuring 4-14

License Key field A-8

License Manager page A-8

Line Number field A-50

Locate Switch Ports field A-36

Location field A-20

log, emergency call history 6-31

logging into Cisco Emergency Responder 4-6

login, troubleshooting 6-17

Longitude field A-19


MAC Address field A-51

Main NPA field A-18

maintaining data integrity and reliability 1-20

Main Telephone No. field A-18


ERLs 4-23

performance 6-34

phones 4-47


subsystem status 6-35

MSAG (master street address guide), definition 1-4


NENA (National Emergency Number Association), definition 1-5

NENA Header fields A-23


administrator's role 5-5

how Cisco ER fits into 1-12

management systems, integrating with 6-34

preparing 1-23

Notes field

CER group settings A-3

ERL Information page A-13

LAN Switch Details A-36

Number of Telephony Ports field A-34



CAMA or PRI trunk 1-23

DIDs for ELINs 1-24

onsite alert (security) personnel

identifying 4-25

not getting calls 6-14

not getting email or page 6-15

not getting web alerts 6-14

preparing users 5-1

sending emergency calls to 1-37

Onsite Alert ID field A-25

Onsite Alert Settings field A-15

Onsite Alert Settings page A-25

Order Number field A-19


call routing 1-14

Cisco ER groups and clusters 1-17

deployment 1-28

E911 1-2

features 1-6

installation 2-2

network 1-12



assigning 3-4

Cisco Emergency Responder 3-6

creating 3-2

Peer TCP Port field A-2

performance, managing 6-34


assigning ERLs to 4-47

configuring 3-4

defining manually 4-54

identifying unlocated 4-52

managing 4-47

setting up route plan 3-2

supported 1-8

troubleshooting 6-2

troubleshooting disappearance 6-7

troubleshooting moved 6-5

troubleshooting undiscovered 6-2

troubleshooting unlocated 6-3

upgrading 1-26

Phone Configuration page A-49

phone tracking, defining schedule 4-38

Phone Type field A-50


capacity 1-19

Cisco Emergency Responder 1-1

port, troubleshooting 6-19

Post Directional field A-18

Prefix Directional field A-18


Cisco Emergency Responder users 5-1

network 1-23

onsite alert (security) users 5-1

staff 1-27

PRI, obtaining 1-23

Primary Server field A-54

product key, used in installation 2-6

PSAP (public safety answering point)

callback errors 6-13

definition 1-5

troubleshooting ELIN not sent to 6-10

troubleshooting emergency call not sent to 6-11

PSAP Callback Route Point Pattern field A-4


Read Community field A-28

read community string 4-36

reliability 1-20


Cisco Emergency Responder hardware/software 1-8

E911 1-2

restoring configuration 6-37

Retries field A-28


Cisco ER system administrator 5-7

ERL administrator 5-3

network administrator 5-5

route pattern

alternate emergency call number 3-22

creating ELIN 3-14

inter-Cisco ER-group 3-25

route plan, setting up 3-2

Route Point for Standby CER Server field A-5

route points, Cisco Emergency Responder 3-8


schedule, defining 4-38

Schedule page A-30


identifying personnel 4-25

preparing users 5-1

Select Action field A-22

Select an ERL field A-48

Select a Tag field A-17

Select File to Import from field

Import ERL Data A-24

Import LAN Switch A-39

Import Switch Port A-46

Select Format field

Export ERL/ALI Data page A-22

Export LAN Switch A-38

Export Switch A-44

Import ERL Data A-24

Import LAN Switch A-39

Import Switch Port A-46

Server Name field A-7

Server Settings page A-6

service provider

ALI submission 1-25

DIDs for ELINs 1-24

setting up

ALI 4-29

default ERL 4-27

ELIN numbers 3-13

ERL 4-29

phone route plans 3-2

SMTP Mail Server field A-3


configuring 4-36

monitoring subsystems 6-35

SNMP Settings page A-27


prerequisites, for installation 2-3

requirements 1-8

Source Mail ID field A-3

staff, preparing 1-27

Standby Server field A-54

starting and stopping Cisco ER server 6-25

State field A-18

Street Name field A-18

Street Suffix field A-18

submitting ALI 1-25


adding one at a time 4-40

administrator's role 5-5

configuring 4-35

configuring ports 4-47

configuring ports a few at a time 4-48

exporting 4-44

exporting port/ERL configuration 4-51

identifying 4-40

importing port/ERL configuration 4-50

importing switches 4-42

supported 1-8

troubleshooting 6-19

understanding requirements 4-35

upgrading 1-26

Switch Host Name/IP Address field A-36

switch-port and phone update

defining schedule 4-38

running manually 4-45

Switch Port Details page A-40

Syslog Collector 6-36

Syslog Server field A-3


TAR Code field A-19

Telephony Port Begin Address field A-34

Telephony Settings page A-4

terminology 1-3

Timeout field A-28

trace, setting 6-32

Trace Package List field A-7

translation patterns, creating ELINs 3-16, 3-18


busy signal 6-12

call history 6-16

call routing overview 1-14

Cisco CallManager 6-23

Cisco Emergency Responder 6-1

Cisco ER server status problem 6-25

Cisco ER system 6-21

Cisco IP SoftPhone movements 6-5

ELIN for default ERL used for non-default ERLs 6-10

ELIN not transmitted to PSAP 6-10

emergency call not intercepted 6-9

emergency call not routed to correct PSAP 6-11

emergency call problems 6-8

ERL integrity 1-20

event viewer messages 6-33

incorrect location information 6-15

login problems 6-17

moved phones 6-5

onsite alert (security) not getting calls 6-14

onsite alert (security) not getting email or page 6-15

onsite alert (security) not getting web alerts 6-14

performance 6-34

phone disappears from Cisco ER 6-7

phone-related problems 6-2

points of failure 1-15

PSAP callback errors 6-13

shared line 6-7

switch and port configuration 6-19

system and administration 6-17

undiscovered phones 6-2

unlocated phones 6-3

Type of Service field A-18


UDP Port Begin field A-4


CDP support in Cisco ER server 6-35

Cisco Emergency Responder 1-5

Cisco ER groups and clusters 1-17

Cisco ER system administrator's role 5-7

E911 1-2

emergency call routing 1-14

ERL (emergency response locations) 4-22

ERL administrator's role 5-3

how Cisco ER fits into network 1-12

network administrator role 5-5

switch requirements 4-35

terminology 1-3

Unlocated Phones page A-47


Cisco ER after adding devices 6-23

upgrading switches and phones 1-26


Cisco CallManager 3-27

Cisco Emergency Responder 4-4

Cisco ER system administrator's role 5-7

ERL administrator's role 5-3

network administrator's role 5-5

preparing 5-1


Version field A-50


emergency call history 4-56

ERL audit trail 4-33

events 6-33



Event Viewer 6-33

user groups 4-4

Windows 2000, installing Cisco ER in domains 2-7

working with ERLs 4-21


Zip Code Extension field A-19

Zip Code field A-19