Cisco Emergency Responder Administration Guide 1.1
Emergency Responder Administration Page Reference
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Emergency Responder Administration Page Reference

Table Of Contents

Emergency Responder Administration Page Reference

CER Group Settings

Telephony Settings

Server Settings (for CER Group)

License Manager

Control Center

ERL Configuration

Add New ERL; ERL Information

ALI Information (for ERL)

Export ERL/ALI Data

Import ERL Data

Onsite Alert Settings

SNMP Settings

Schedule

Cisco CallManager Details

LAN Switch Details

Export LAN Switch

Import LAN Switch

Switch Port Details

Export Switch Port

Import Switch Port

Unlocated Phones

Add/Modify Phones

Call History

CER Server Groups in Cluster

ERL Audit Trail


Emergency Responder Administration Page Reference


These topics describe the fields on the pages of the Emergency Responder administrator's interface.

CER Group Settings

Telephony Settings

Server Settings (for CER Group)

License Manager

Control Center

ERL Configuration

Onsite Alert Settings

SNMP Settings

Schedule

Cisco CallManager Details

LAN Switch Details

Switch Port Details

Unlocated Phones

Add/Modify Phones

Call History

CER Server Groups in Cluster

ERL Audit Trail

CER Group Settings

The CER Group Settings page displays when you log into the system or when you select CER Groups > CER Group Settings.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the CER Group Settings page to define the operational characteristics of a CER server group.

Table A-1 CER Group Settings Page 

Field
Description
Notes

CER Group Name

The name of the server group. This name is used for your informational purposes only, so create a name you will find useful.

 

Peer TCP Port

The TCP port used for communications between CER servers within the server group. If you do not want to use the default port, ensure you select an unused port.

The range is 1024 to 65535.

Heartbeat Count

The number of counts a CER server should wait before declaring an unresponsive CER server unavailable.

The default number of counts is 3. The range is 3 to 10.

The time between counts is defined in Heartbeat Interval.

Heartbeat Interval

The number of seconds between sending heartbeat messages to the other CER server in the cluster.

The default is 30 seconds. The range is 30 to 300 seconds.

Active Call Timeout

How long to maintain a call route mapping so the PSAP can call back the emergency caller.

The default is 180 minutes, or 3 hours. The range is 30 to 1440 minutes.

SMTP Mail Server

The IP address or fully-qualified name of the mail server (for example, email.domain.com).

Configure an email server if you want ER to send email or email-based pages to security officers when an emergency call is made.

Source Mail ID

If you configure a mail server, you must enter an email account on that server that can be used for sending email.

Emails or pages sent to security will come from this email account.

Notes

Any notes you want to enter to help you understand the use of the server group.

 

Enable Syslog

Whether to write log messages to the CiscoWorks2000 Syslog Collector.

 

Syslog Server

The name of the server running the CiscoWorks2000 Resource Manager Essentials Syslog Collector.

Enter the fully-qualified DNS name of the server, for example, cw2k.domain.com.

You can only enter a server name if you select Enable Syslog.

Update Settings button

Click Update Settings to save and activate your changes.

 

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

 

Related Topics

Configuring a CER Server Group

Collecting System Logs with Syslog

Understanding E911 and Emergency Responder Terminology

Telephony Settings

The Telephony Settings page displays when you select CER Groups > Telephony Settings.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Telephony Settings page to define the telephone numbers and telephony ports used by the CER group.

Table A-2 Telephony Settings Page 

Field
Description
Notes

UDP Port Begin

The start of the range of UDP ports that the CER server will use for telephone calls.

The range is 1024 to 65535.

Inter CER Group Route Pattern

The route pattern that other CER groups will use to route emergency calls to this group, for example, 1000.911.

The pattern can only consist of numbers and dots.

See the "Creating Route Patterns for Inter-CER-Group Communications" section for a more detailed explanation of this number.

PSAP Callback Route Point Pattern

The CTI route point you defined to receive calls from the public safety answering point (PSAP). For example, 913XXXXXXXXXX (913 plus ten Xs).

The number can only consist of numbers and Xs.

See the "Creating the Emergency Call Route Points" section for more information.

ELIN Digit Strip Pattern

The digits to strip from the beginning of the PSAP Callback Route Point Pattern, for example, 913. The number that results from stripping the pattern should be the ELIN numbers that the PSAP can use to call into your network.

This string must be part of the PSAP Callback Route Point Pattern.

Route Point for Standby CER Server

The CTI route point that the standby server should use, such as 912. Configure this number as the call forward number for the primary emergency number.

See the "Creating the Emergency Call Route Points" section for more information.

Update Settings button

Click Update Settings to save and activate your changes.

 

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

 

Related Topics

Configuring CER Server Group Telephony Settings

Configuring Cisco CallManager for Emergency Responder

Understanding E911 and Emergency Responder Terminology

Server Settings (for CER Group)

The Server Settings page displays when you select CER Group >  Server Settings. The name of the page includes the name of the associated CER group.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Server Settings page to identify and configure the CER servers in the CER group. The first server you configure for a group becomes the primary server. You must first install both servers so that they use the same Cisco CallManager database for CER group configuration information. See the "Installing Cisco Emergency Responder on a New System" section for more information.

Table A-3 Server Settings Page 

Field
Description
Notes

Servers list

A list of servers you already created. Click on a server to see the settings for that server.

You can configure a maximum of two servers per server group.

Insert button

Click Insert to add the server to the servers list

 

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

 

New button

Click New to add another server.

Only available when viewing the settings of an existing server.

Delete button

Click Delete when viewing a server's settings to delete the server from the group.

Only available when viewing the settings of an existing server.

Update button

Click Update when viewing an existing server's settings to save changes you make to the settings.

Only available when viewing the settings of an existing server.

Server Name

The name of the server. Enter a name you find meaningful.

The first server you configure for a group becomes the primary server.

Host Name/IP Address

The DNS name or IP address of the CER server. Cisco recommends that you use the IP address.

If you use a DNS name, that name must be reachable by all other CER servers that are in the same CER cluster.

Debug Package List

A selection of subsystems for which you need to collect detailed debug information. Debug information includes trace messages as well as more detailed messages. Only select subsystems at the request of Cisco Technical Support; the debug information is for Cisco's use to help resolve problems that you cannot solve yourself.

See the "Collecting Trace and Debug Information" section for an explanation of each field.

Trace Package List

A selection of subsystems for which you need to collect brief trace information. Only select subsystems at the request of Cisco Technical Support; the trace information is for Cisco's use to help resolve problems that you cannot solve yourself.

If you select a subsystem for debug, you do not have to select it for trace.

See the "Collecting Trace and Debug Information" section for an explanation of each field.


Related Topics

Configuring CER Servers

Collecting Trace and Debug Information

Understanding E911 and Emergency Responder Terminology

License Manager

The License Manager page displays when you select CER Group > License Manager.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the License Manager page to enter the product license for Cisco Emergency Responder.

Table A-4 License Manager Page 

Field
Description
Notes

List licenses

A list of the product licenses you have entered. Click on a key to see details about the key.

Key details include license number, installation date, and comments.

Insert button

Click Insert to add the license to the list of license keys.

 

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

 

New button

Click New to enter a new license key.

This button only appears if you are viewing an existing license.

License Key

Enter the license key for Cisco CER.

 

Related Topics

Entering the Emergency Responder License Key

Understanding E911 and Emergency Responder Terminology

Control Center

The Control Center page displays when you select CER Group > Control Center.

Authorization Requirements

You must have system administrator authority to access this page.

Description

Use the Control Center page to start and stop CER servers within the CER group.

Table A-5 Control Center Page 

Field
Description
Notes

List of Servers

Each CER server in the group is listed along with its current status.

If a server is not running, the Start button appears, and you can restart the server by clicking Start.

If a server is running, the Stop button appears, and you can stop it by clicking Stop.

See the "Starting and Stopping a CER Server" section for information on the meaning of the icons shown on this page.


Related Topics

Starting and Stopping a CER Server

Understanding E911 and Emergency Responder Terminology

ERL Configuration

The ERL Configuration page displays when you select ERL > ERL Details.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the ERL Configuration page to define the emergency response locations (ERLs) for your company. An ERL might be a whole building (if it is small), the floor of a building, or an area on a floor. Each community can have different laws concerning the size of an ERL, so consult your local ordinances and with your service provider before deciding on your ERLs. The ERLs you create will be used by emergency response teams to locate the emergency, so the ERL should be small enough that these teams can locate the caller within a reasonable time.

Table A-6 ERL Configuration Page 

Field
Description
Notes

Find ERL

Select search criteria and click Find to list existing ERLs. To list all ERLs, click Find without entering any criteria.

From the search results list, you can:

Click an entry to view and update its characteristics.

Click Copy to create a new ERL with the same ALI data.

Click Delete to remove the ERL.

Click view in the Audit Trail column to view a history of changes made to that ERL. See the "ERL Audit Trail" section for more information.

When copying an ERL, information that must be unique in an ERL is not copied.

See the "Add New ERL; ERL Information" section for more information.

Add New ERL

Click Add New ERL to create a new ERL.

See the "Add New ERL; ERL Information" section for more information.

Configure Default ERL

Click Configure Default ERL to create the ERL that will be used as the initial ERL assigned to switch ports when they are first discovered.

The default ERL is also assigned to any unlocated phones.

Unless you are using Emergency Responder to manage a single small building (in which case you only need one ERL), the default ERL is not typically used as the permanent ERL for any switch port or phone.

See the "Add New ERL; ERL Information" section for more information.

Export ERL/ALI Data

Click Export ERL/ALI Data to create a file containing your ERL/ALI configuration. Send this file to your service provider so that they can update the required databases.

See the "Export ERL/ALI Data" section for information on exporting ERL data.

You must export ERL/ALI data and submit it to your service provider so emergency calls are routed to the correct public safety answering point (PSAP) and so that the PSAP has access to the location information when receiving an emergency call.

Import ERL Data

Click Import ERL Data to create ERLs using information stored in a separate file. By importing ERL data, you can create many ERLs at one time.

See the "Import ERL Data" section for information on importing ERL data.


Related Topics

Creating ERLs

Understanding ERLs

Overview of ERL Management

Understanding E911 and Emergency Responder Terminology

Add New ERL; ERL Information

The Add New ERL and ERL Information pages are essentially the same:

Add New ERL displays when you select Add New ERL on the ERL Configuration page (opened when you select ERL > ERL Details). The page also displays if you click Copy for an existing ERL.

ERL Information displays when you click an existing ERL in the list on the ERL Configuration page (opened when you select ERL > ERL Details). The ERL Information page for the Default ERL opens when you click Configure Default ERL on the ERL Configuration page.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Add New ERL page to create a new emergency response location (ERL). Alternatively, you can create many ERLs at once by importing predefined ERL information from a separate file. See the "Import ERL Data" section for more information.

Use the ERL Information page to view or update an existing ERL.

Table A-7 Add New ERL and ERL Information Pages 

Field
Description
Notes

ERL Name

The name of the ERL. The naming strategy you use is critical. The ERL name is one of the primary pieces of information your security team will see when alerted to an emergency call. If the name is easy to understand and very descriptive, it can help your team respond quickly to a call.

For example, if you are creating an ERL for each floor in a three story building called Building J, your ERL names might be BldgJ-Floor1, BldgJ-Floor2, BldgJ-Floor3.

Work with your security team to develop and ERL naming strategy.

You cannot change the name of an existing ERL. To change an ERL name, create a new ERL, then delete the old ERL.

Notes

Any notes you want to make about the ERL.

These notes are not available to CER end users (security personnel).

ELIN Settings

The combination of a route pattern and a telephone number that jointly route the emergency call to the PSAP and provide the PSAP with a call-back number if the PSAP needs to call the emergency caller after disconnecting the call.

Route Pattern—The phone number, defined as a route pattern in Cisco CallManager, that is configured to use the gateway the call should be routed through to get to the correct PSAP. This number must include the external emergency number, such as 911 in the USA. For example, 10.911 or 10911. The pattern can only contain numbers and dots.

ELIN Number—The unique phone number that routes the call to the correct local PSAP and which the PSAP can use to recontact an emergency caller if the call is hung up. This number must be a DID (direct inward dial) number provided by your service provider, that is, it must be routeable on the PSTN. Enter the entire number, including area code, such as 4085551212, 408-555-1212, 408.5551212, or (408)555-1212. The number can only contain numbers, single hyphens, dots, or parentheses.

To add a route point-ELIN combination, enter the information and click Add.

To change an existing combination, select it in the list, change the information in the edit boxes, and click Update.

To remove a combination, select it in the list and click Remove.

See the "Setting Up the ELIN Numbers to Route Emergency Calls and Enable PSAP Callbacks" section for information on configuring these numbers in Cisco CallManager.

Each ERL must have unique ELINs. The number of ELINs you define determines how many callbacks you can support. ELINs are used in order as emergency calls are made, and recycled as needed. For example, if you define two ELINs for an ERL, and three emergency calls are made, the PSAP will not be able to recontact the first emergency caller.

However, concurrent emergency calls are not limited by the number of ELINs: you could have ten active emergency calls even if you only have two ELINs. The number of ELINs only controls PSAP callback capability.

Onsite Alert Settings

Select the onsite alert (security) personnel assigned to the ERL. These are the people who are notified when an emergency call is made from the ERL.

To add a person, select the person in the left-hand list and click >.

To remove a person, select the person in the right-hand list and click <.

You must first add the person to Emergency Responder. See the "Onsite Alert Settings" section for more information.

ALI Details

Click ALI Details to view or change the automatic location information (ALI) of an ERL. The ALI provides detailed information about the location of the ERL, such as street address and phone number.

See the "ALI Information (for ERL)" section for information about the ALI fields.

Insert button

Click Insert to save your changes to the new ERL.

The Insert button is only available when creating a new ERL.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

 

Update button

Click Update to save your changes to the ERL.

The Update button is only available when changing an existing ERL.

Copy button

Click Copy to create a duplicate of the ERL and its associated ALI.

Information that must be unique in an ERL is not copied.

Close button

Click Close to close the window. You must click Update or Insert to save your changes before clicking Close.

 

Related Topics

Setting Up the Default ERL

Setting Up an Individual ERL and Its Automatic Location Information (ALI)

Understanding ERLs

Overview of ERL Management

Understanding E911 and Emergency Responder Terminology

ALI Information (for ERL)

The ALI Information page displays when you do one of these:

Click Configure in the ERL Address group on the Add New ERL page. The Add New ERL page displays when you select Add New ERL on the ERL Configuration page (opened when you select ERL > ERL Details).

Click ALI Details on the ERL Information page. The ERL Information page displays when you click an existing ERL name on the ERL Configuration page (opened when you select ERL > Details).

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the ALI Information page to enter the automatic location information (ALI) for an emergency response location (ERL). You will eventually send this information to your service provider, who will ensure it gets into the required database so that calls from your ELINs can get routed to the local PSAP and so that public safety answering points (PSAPs) can locate an emergency caller.

The data requirements for these fields might differ from service provider to service provider. Contact your service provider to determine their requirements. The descriptions of the fields in Table A-8 are based on the National Emergency Number Association's (NENA) Version 2 standards (USA).


Caution The quality of the information you enter here is critical. This information is displayed to emergency call operators and to your local response team. They use this information to locate emergency callers. If the data is incorrect or difficult to understand, emergency response can be delayed, which might result in casualties that could have been prevented.

Table A-8 ALI Information Page 

Field
Description
Notes

Select a Tag

Select the tag whose associated ALI data you want to load into the window. You can then edit the information for this specific ALI.

You can simplify the entry of ALI data by setting up tags in a file called validate.txt. This page explains where to place the file, and where to find the samplevalidate.txt file, which explains the format of the file.

When you create a tag, you enter information that will be common between several ALIs, such as company name, city, state, and so forth. For example, if you have a 25-story building, and you are creating an ERL for each floor, you could create a tag called "25story." Then, instead of retyping the information for the building 25 times, you simply select a tag and the ALI data is loaded with the data you defined for the tag.

House Number

The number from the postal street address for the building (for example, the "170" in 170 West Tasman Dr.)

The number can be up to 10 characters, but your service provider might only support 8 character numbers.

House Number Suffix

The number extension (such as /2) for the house number, if any.

 

Street Name

The street name from the postal address for the building.

You are limited to 60 characters.

Prefix Directional

A leading directional indicator if the street name contains one, for example, N for North.

Can be one of: N, S, E, W, NE, NW, SE, SW.

Street Suffix

The type of street. Select the type from the drop-down list, and the field is filled with one of the abbreviations accepted by the U.S. Postal Service Publication 28, for example, AVE for Avenue.

You can also type in the suffix. You are limited to 4 characters.

Post Directional

A trailing directional indicator if the street name contains one, for example, N for North.

Can be one of: N, S, E, W, NE, NW, SE, SW.

Community Name

The community name for the address, for example, a city, town, or district name.

You are limited to 32 characters.

State

The 2-digit state abbreviation.

You are limited to 2 characters.

Main NPA

The 3-digit area code of the main number associated with the ERL.

 

Customer Name

The subscriber name associated with the ERL, typically, your company's name.

You are limited to 32 characters.

Class of Service

Select the class of service for the ERL.

If you do not know your class of service, ask your service provider.

Type of Service

Select the type of service for the ERL.

If you do not know your class of service, ask your service provider.

Exchange

The Local Exchange Carrier (LEC) exchange identifier for the serving telephone office for the phone.

You are limited to 4 characters. Ask your service provider for this identifier.

Main Telephone No.

The main phone number associated with the ERL. This might be the number of the security office for the ERL.

You are limited to 7 characters.

Order Number

The service order number of the activity of establishing or updating this record.

You are limited to 10 characters. Work with your service provider to determine a valid order number, if one is needed.

Extract Date

The date on which the record was created.

This is a read-only field.

County

The county identification code for the zone. In the USA, use the FIPS code assigned to the county by the U.S. Census Bureau.

You are limited to 4 characters.

Company ID

Your NENA-registered company identification code.

You are limited to 5 characters.

Zip Code

The postal zip code for the address.

You are limited to 5 characters.

Zip Code Extension

The postal zip code "plus four" number.

You are limited to 4 digits.

Customer Code

Your customer code. Ask your service provider if you do not know your code.

You are limited to 3 characters.

If you change this field, CER generates two records: a Delete record to remove the ALI with the old code, and an Insert record to add the ALI with the new code. This Delete/Insert sequence is only generated the next time you export ALI: you must ensure you submit this export file to the service provider.

Comments

Optional comments. These comments might be displayed at the PSAP if an emergency call is made from this ERL.

You are limited to 30 characters.

Longitude

The longitude of the ERL.

You are limited to 9 digits.

Latitude

The latitude of the ERL.

You are limited to 9 digits.

Elevation

The elevation of the ERL.

You are limited to 5 digits.

TAR Code

The taxing area rate code.

You are limited to 6 characters.

Location

Additional location information, in free form, to help identify the exact location of the phone.

This information is displayed to your security personnel along with the ERL name when an emergency call is made, so use this field to help locate the caller. For example, you might repeat the street address that is defined in several separate fields elsewhere on this page.

You are limited to 60 characters.

Reserved

Information your service provider might require to create a valid ALI file.

Ask your service provider if you need to enter anything into the reserved area.

Save ALI Info button

Click Save ALI Info to save your changes.

This button is only available when entering information for a new ERL.

Update ALI Information button.

Click Update ALI Information to save your changes.

This button is only available when viewing a previously configured ERL.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

 

Close button

Click Close to close the window.

 

Related Topics

Setting Up the Default ERL

Setting Up an Individual ERL and Its Automatic Location Information (ALI)

Importing Several ERLs at Once

Understanding ERLs

Overview of ERL Management

Understanding E911 and Emergency Responder Terminology

Export ERL/ALI Data

The Export ERL/ALI Data page displays when you select Export ERL/ALI Data on the ERL Configuration page (opened when you select ERL > ERL Details).

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Export ERL/ALI Data page to create a file that you can send to your service provider to update their ALI data for your organization. Your service provider needs this information so that emergency calls from your ERLs can be routed to the correct public safety answering point (PSAP).

You can also use export files to back up your ERL/ALI configuration.


Note If you change the customer code in your ALI record, CER generates two records when exporting ALI: a Delete record to remove the ALI with the old code, and an Insert record to add the ALI with the new code. This Delete/Insert sequence is only generated the first time you export ALI after changing the code: you must ensure you submit this export file to the service provider. See the "ALI Information (for ERL)" section for information about ALI fields.


Table A-9 Export ERL/ALI Data Page 

Field
Description
Notes

Select Action

Which type of data to export, either ERL or ALI:

ERL—ERL export files are for your own use only; do not submit ERL export files to your service provider. For example, use an ERL export file to back up your configuration or to move it to another CER server.

ALI—Submit ALI export files to your service provider.

ALI data export includes the ELINs for the ERL.

Select Format

The file format to be used in the export file. For ERL data, either comma separated (CSV) or XML. For ALI data, NENA formats 2, 2.1, or 3.

 

File to Export

The name of the file you want to create. Do not include a file extension.

The file is exported to the location indicated on this page.

NENA Header fields

Information required to create a valid file for NENA purposes. These fields are only used if you are exporting ALI data.

Company Name—The name of your company. You cannot have spaces in the name.

Cycle Counter—The sequence in which this export is created. This field is automatically increased each time you export data. You can change it if it becomes unsynchronized with the sequence submitted to your service provider. However, changing the sequence number does not affect the data placed in the file—if you are redoing an export, you will have to manually edit the export file to change the record status fields.

Because you are required to send the ALI export data to your service provider, the data complies with NENA requirements.

Always submit an export file to your service provider. If you skip submitting an export file, subsequent export files might not have correct command information for the database update, and you will have to manually edit the export file to make it uploadable. Your service provider can provide you with error information if the database upload fails.

Export button

Click Export to create the export file.

 

Close button

Click Close to close the window.

 

Related Topics

Negotiate ALI Submission Requirements With Your Service Provider

Exporting ERL and ALI Information for Submission to Your Service Provider

Understanding ERLs

Overview of ERL Management

Understanding E911 and Emergency Responder Terminology

Import ERL Data

The Import ERL Data page displays when you select Import ERL Data on the ERL Configuration page (opened when you select ERL > ERL Details).

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Import ERL Data page to create many ERLs at once from a file in which you have defined the ERL and ALI data. Create this file using a spreadsheet that can save the information in one of the required formats. View the samples from this page before attempting to create an import file.

If you need to update a lot of ERLs, you can export the ERL/ALI data, update the export file, and reimport the file.

Table A-10 Import ERL Data Page 

Field
Description
Notes

Select Format

Select the format used in the file you are importing.

After you select the format, click view sample file to see an example of the expected format and sequence of values. Use this sample information to create your import file in a spreadsheet.

 

Select File to Import from

Select the file from which you want to import data.

Before you can import a file, you must place it in the folder mentioned on this page.

 

Import button

Click Import to add data from the import file to your Emergency Responder configuration.

The imported data overwrites conflicting data in the CER configuration.

Close button

Click Close to close the window.

 

Related Topics

Importing Several ERLs at Once

Exporting ERL and ALI Information for Submission to Your Service Provider

Understanding ERLs

Overview of ERL Management

Understanding E911 and Emergency Responder Terminology

Onsite Alert Settings

The Security Settings page displays when you select ERL> Onsite Alert Settings.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Onsite Alert Settings page to add information about your security personnel. When you configure ERLs, you assign these personnel to them. Cisco ER will alert the assigned personnel when an emergency call is made within the zone.

Table A-11 Onsite Alert Settings Page 

Field
Description
Notes

Onsite Alert ID

The identifier for the security contact. The names you use should be based on your site's identification strategy (for example, security ID or badge number). This field is used throughout Emergency Responder to identify the contact; for example, you will select from Onsite Alert ID's when assigning contacts to zones.

Use a naming strategy meaningful to your organization, but which will also be useful when configuring zones in Emergency Responder.

Contact Name

The security contact's name.

 

Contact No.

The telephone number for the security contact. This must be a voice telephone number: do not enter the number of a voice-mail system or an automated attendant.

When Emergency Responder gets an emergency call from a ERL, it calls the contact number of the security contact for the ERL and plays a pre-recorded message that includes the phone number that made the emergency call.

Email ID

The email address for the security contact, for example, email@domain.com.

When Emergency Responder gets an emergency call from a ERL, it emails the security contact for the ERL. If the email ID is for an email paging system, the contact receives a page instead of an email. The email or page includes the phone number that made the emergency call.

Insert button

Click Insert to add the contact to the list of contacts.

 

New button

Click New to add another contact.

Only available when viewing the information for an existing contact.

Update button

Click Update when viewing an existing contact's information to save changes you make to the information.

Only available when viewing the information for an existing contact.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

 

Contacts List group

A list of security personnel already identified, with their contact information.

To change an entry, click it and the person's contact information is loaded in the edit boxes. Make your changes and click Update.

To delete an entry, click the delete icon on the same line as the entry. Before you can delete the entry, you must update the ERLs to which the person is assigned to remove the person from the ERL.

 

Related Topics

Identifying Security Personnel (Onsite Alert Personnel)

Creating ERLs

Preparing Onsite Alert (Security) Personnel for Emergency Responder

Understanding E911 and Emergency Responder Terminology

SNMP Settings

The SNMP Settings page displays when you select Phone Tracking > SNMP Settings.

Authorization Requirements

You must have system administrator or network administrator authority to access this page.

Description

Use the SNMP Settings page to define the SNMP read community string used by your switches.

Table A-12 SNMP Settings Page 

Field
Description
Notes

IP Address/Host Name

The IP address or host name of a switch whose SNMP read community string you are defining.

If you use the same read community string for all switches, you only need to define one entry: *.*.*.*.

If you use different read community strings for sets of switches, you can define each set, using variables and ranges. For example, if you have 10 switches from 10.1.115.0 to 10.1.125.0, you can use 10.1.115-125.0 as the IP address. You can also mix ranges and variables, such as *.*.115-125.*.

You are not defining your switches on this page, you are only associating IP address patterns to read community strings. Emergency Responder only tries to use the string with the specific switches you identify on the LAN Switch Details page. See the "LAN Switch Details" section for more information.

If two or more patterns match an IP address, CER uses the SNMP string associated with the most closely matching pattern.

Timeout

The time, in seconds, in which Emergency Responder should consider an attempted SNMP connection to a switch to have failed. See the explanation of Retries for more information.

Default is 10 seconds. The optimal value is 10 to 15 seconds.

Retries

The number of times Emergency Responder should attempt to contact a switch.

With each retry, the previous timeout is multiplied by 2, to ensure the switch has enough time to respond. For example, if you specify 10 for timeout, the first attempt times out in 10 seconds, the second attempt times out in 20 seconds, the third attempt times out in 40 seconds, and so forth.

Default is 2 retries. This does not include the initial attempt, that is, if retries is 2, Emergency Responder will attempt to contact a switch up to 3 times (the initial attempt plus 2 retries).

The optimal value is 2 to 3 retries.

Read Community

The SNMP read community string for the switch.

Default is public for any IP address not covered in the SNMP settings list.

Insert button

Click Insert to add the entry to the list of SNMP settings.

 

New button

Click New to add another SNMP setting.

Only available when viewing an existing setting.

Update button

Click Update when viewing an existing setting to save changes you make to the setting.

Only available when viewing an existing setting.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

 

List of SNMP settings

A list of SNMP settings that you have already defined.

To change an entry, click the entry to load the details into the edit boxes at the top of the page. Then make your changes and click Update.

To delete an entry, click the delete icon for the entry.

 

Related Topics

Configuring the SNMP Connection

Understanding E911 and Emergency Responder Terminology

Schedule

The Schedule page displays when you select Phone Tracking > Schedule.

Authorization Requirements

You must have system administrator or network administrator authority to access this page.

Description

Use the Schedule page to define Emergency Responder's schedule for updating phone and switch information from the network. Emergency Responder updates network information using two processes:

Phone Tracking—A periodic comparison of the phones registered with Cisco CallManager to the location information obtained from the switches. If a phone moves, Emergency Responder updates the phone's ERL. Phones that cannot be located are classified as unlocated phones (see the "Unlocated Phones" section).

Switch-Port and Phone Update—The phone tracking process plus a more extensive check of the network switches, which can identify new or changed switch modules (additional or removed ports). Any newly-discovered ports are assigned to the Default ERL. Ensure that your ERL administrator updates the ERL assignment for new ports.

Table A-13 Schedule Page 

Field
Description
Notes
Incremental Phone Tracking

Incremental Phone Tracking Interval

The time, in minutes, between making updates to the known phone locations. This periodic update ensures that phones that have moved are located and assigned to the correct ERL.

Click Update to save your changes to this field.

The default is 30 minutes.

Switch-Port and Phone Update Process

Add Schedule

Enter the schedule you want to add:

1. Select the days of the week when you want to run the switch-port and phone update process.

2. Select the time of day when you want the process to run. 00 hour and 00 min is midnight. Time is based on the 24 hour clock.

Cisco recommends that you run the switch-port and phone update process at least once per day. Because of the added network traffic, it is best to run the process outside normal business hours.

Insert button

Click Insert to add the schedule to the list of schedules.

 

New button

Click New to add another schedule.

Only available when viewing the information for an existing schedule.

Update button

Click Update when viewing an existing schedule to save changes you make to the schedule.

Only available when viewing an existing schedule.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

 

Schedule entry

The list of schedules you have defined.

To change a schedule, click it to load it into the Modify Schedule area above the list. Then, make your changes and click Update.

To remove a schedule, click the delete icon for the schedule.

If any schedules overlap, only one schedule is run.


Related Topics

Defining the Phone Tracking and Switch Update Schedules

Manually Running the Switch-Port and Phone Update Process

Understanding E911 and Emergency Responder Terminology

Cisco CallManager Details

The Cisco CallManager Details page displays when you select Phone Tracking > Cisco CallManager Details.

Authorization Requirements

You must have system administrator or network administrator authority to access this page.

Description

Use the Cisco CallManager Details page to identify the Cisco CallManager clusters whose emergency calls this Emergency Responder (CER) group will handle. Only assign a Cisco CallManager cluster to a single CER group. Emergency Responder gets the list of phones registered with these Cisco CallManager servers and tracks the movements of these phones.

Table A-14 Cisco CallManager Details Page 

Field
Description
Notes

Cisco CallManager list

A list of Cisco CallManager servers defined for this CER group. Click a server to view the Emergency Responder configuration for the server.

 

Insert button

Click Insert to add the Cisco CallManager server to the list of servers.

 

New button

Click New to add another Cisco CallManager server.

Only available when viewing an existing server.

Update button

Click Update when viewing an existing server to save changes you make to the server.

Only available when viewing an existing server.

Delete button

Click Delete when viewing a server to delete that server from the Emergency Responder configuration.

 

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

 

Cisco CallManager

The IP address or DNS name of a Cisco CallManager server that is running Cisco CallManager and SNMP services.

Only add one server per Cisco CallManager cluster—Emergency Responder can identify the other servers in the cluster. The Cisco CallManager server you specify will represent the cluster in which it is a member.

When viewing a previously-defined Cisco CallManager server, Emergency Responder displays a CCM List link. Click CCM List to view a list of the Cisco CallManager servers that belong to the same cluster as the selected server.

CTI Manager

The IP address or DNS name of the CTI Manager used by the specified Cisco CallManager server.

 

CTI Manager User Name

The name of the user created in the Cisco CallManager server for Emergency Responder's use.

This user must have specific characteristics and device assignments. See the "Creating an Emergency Responder Cisco CallManager User" section for specific information.

CTI Manager Password

The password for the user.

 

Backup CTI Manager

The IP address or DNS name of the backup CTI Manager used by the specified Cisco CallManager server.

 

Telephony Port Begin Address

The number of the first CTI port to use for calling onsite alert (security) personnel. When an emergency call is made, Emergency Responder calls the onsite alert personnel for the originating ERL using the telephony ports you configure here.

You must first create this port in Cisco CallManager. See the "Creating the Required CTI Ports" section for more information.

Number of Telephony Ports

The number of CTI ports. Enter the number of CTI ports you created in Cisco CallManager. The number of ports is the number of concurrent calls Emergency Responder can make to onsite alert personnel.

The ports used are in sequence from the beginning port. For example, if you enter 3000 for the begin port, and 4 for number of ports, Emergency Responder uses 3000, 3001, 3002, and 3003.


Related Topics

Identifying the Cisco CallManager Clusters

Configuring Cisco CallManager for Emergency Responder

Creating an Emergency Responder Cisco CallManager User

Creating the Required CTI Ports

Understanding E911 and Emergency Responder Terminology

LAN Switch Details

The LAN Switch Details page displays when you select Phone Tracking > LAN Switch Details.

Authorization Requirements

You must have system administrator or network administrator authority to access this page.

Description

Use the LAN Switch Details page to add, remove, or change the switches that Emergency Responder manages. Ensure you identify all switches that might have phones attached to them. You can only assign switch ports to ERLs if you enter the switches on this page. Any phones attached to unidentified switches or ports are listed as unlocated phones in Emergency Responder, and are assigned to the Default ERL.

Table A-15 LAN Switch Details Page 

Field
Description
Notes

LAN Switch list

A list of the switches you have already defined, plus these commands:

Export—To export the switch definitions to another file. See the "Export LAN Switch" section for more information.

Import—To import a list of switches into the Emergency Responder configuration. This list might be exported from your network management software. See the "Import LAN Switch" section for more information.

 

Insert button

Click Insert to add the switch to the list of switches.

When you click Insert, Emergency Responder asks if you want to run the switch-port and phone update process on the switch right away. Click OK to run the process now, or click Cancel to simply add the switch to the configuration without running the process immediately.

See the "Manually Running the Switch-Port and Phone Update Process" section for information on running the process if you select not to run it immediately.

Discovered switch ports are initially assigned to the Default ERL.

New button

Click New to add another switch.

 

Update button

Click Update when viewing an existing switch to save changes you make to the switch.

 

Delete button

Click Delete when viewing a switch to delete that switch from the Emergency Responder configuration.

 

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

 

Locate Switch Ports

Click Locate Switch Ports to have Emergency Responder contact the switch and perform the switch-port and phone update process.

 

Switch Host Name/IP Address

The IP address or DNS name of the switch.

 

Notes

Any notes you want to keep about this switch.

 

Enable CAM based Phone Tracking

Select this if there might be phones attached to this switch that do not use the Cisco Discovery Protocol (CDP) to announce themselves to the network. For non-CDP phones, Emergency Responder must use the CAM information on the switch to identify phones.

 

Related Topics

Identifying the LAN Switches

Manually Running the Switch-Port and Phone Update Process

Identifying Unlocated Phones

Understanding E911 and Emergency Responder Terminology

Export LAN Switch

The Export LAN Switch page displays when you click Export in the LAN Switch Details page (opened when you select Phone Tracking > LAN Switch Details).

Authorization Requirements

You must have system administrator or network administrator authority to access this page.

Description

Use the Export LAN Switch page to create a file containing the Emergency Responder switch configuration.

If you need to update several switch entries in Emergency Responder, you can export the switch information, make your changes in the export file using a spreadsheet, then reimport the file.

Table A-16 Export LAN Switch Page 

Field
Description
Notes

Select Format

The format to use for the file, such as CSV (comma separated values).

 

File to Export

The name of the file you want to create. Do not include the file extension.

 

Export button

Click Export to create the file. The Status box shows the status of the exportation.

The page includes information on the folder where the file will be saved.

Close button

Click Close to close the window.

 

Related Topics

Exporting Switch Information

Importing a Group of Switches

LAN Switch Details

Understanding E911 and Emergency Responder Terminology

Import LAN Switch

The Import LAN Switch page displays when you click Import in the LAN Switch Details page (opened when you select Phone Tracking > LAN Switch Details).

Authorization Requirements

You must have system administrator or network administrator authority to access this page.

Description

Use the Import LAN Switch page to add several switches at once to the Emergency Responder configuration. You might be able to create an appropriate import file using your network management software.

Table A-17 Import LAN Switch Page 

Field
Description
Notes

Select Format

Select the format used in the file you are importing.

After you select the format, click view sample file to see an example of the expected format and sequence of values. Use this sample information to create your import file in a spreadsheet, or to determine if your network management software can create the required format.

 

Select File to Import from

Select the file from which you want to import data.

Before you can import a file, you must place it in the folder mentioned on this page.

 

In case of Import conflicts

Select how Emergency Responder should handle conflicts between information in the import file and information already defined in the Emergency Responder configuration:

Override with imported data—Trust the data in the import file, and use it to overwrite conflicting data in the Emergency Responder configuration.

Leave current data—Trust the Emergency Responder configuration, and do not overwrite configuration data with conflicting data from the import file. This is the default.

 

Import button

Click Import to add data from the information in the import file to your Emergency Responder configuration.

Emergency Responder asks you whether you want to run phone tracking on the imported switch. You must run phone tracking before you can configure the switch ports, so normally you should select OK. If you select Cancel, Emergency Responder imports the switches but does not run the phone tracking process.

If you elect not to run the phone tracking process, after importing the file, run the switch-port and phone update process. See the "Manually Running the Switch-Port and Phone Update Process" section.

Close button

Click Close to close the window.

 

Related Topics

Importing a Group of Switches

Exporting Switch Information

LAN Switch Details

Understanding E911 and Emergency Responder Terminology

Switch Port Details

The Switch Port Details page displays when you select Port/Phone > Switch Port Details .

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Switch Port Details page to assign switch ports to ERLs. This assignment allows Emergency Responder to assign the correct ERL to phones that connect to the network through the configured ports.

Table A-18 Switch Port Details Page 

Field
Description
Notes
Find tab

Search criteria

Enter search criteria to select the ports you want to view or configure.

To view all ports, click Find without entering any criteria.

To narrow your search:

Select the field you want to search on, select the search relationship, and enter the search string.

To search on a combination of fields, click More to add additional search fields. Select Any at the top of the list to indicate that calls that match any search criteria be selected (an OR search); select All to indicate that only calls that match every criteria be selected (an AND search). (Click Fewer to remove the bottom-most search criteria.)

Click Find when you have entered all of the search criteria.

If you are configuring ports, you must first generate a list of ports on the Find tab.

Search results

The list of switch ports that match your search criteria, one line per port.

You can change the fields shown in the list, and change their order, by clicking on Edit Table View. This opens a separate window:

To add a field, select it in the Unselected Fields list and click <.

To remove a field, select it in the Selected Fields list and click >.

To change the sequence of a field, select it and click the up or down arrows, as appropriate, to move it to the desired location. The fields are in left-to-right order beginning from the top of the list.

Click Apply to save your changes on the Edit Table View page. Click Close to close the window without making changes.

If a large number of ports match your search criteria, Emergency Responder uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number in the Page field and press Enter to move to that page.

Configure tab

Step 1

Select the ports you want to configure by checking the corresponding box in the search results list.

To select all ports in the displayed list, check the box in the list heading.

Note You can only configure ports on one page at a time. If you select all ports, the selection does not include any other pages you might have generated in your port search.

Before you can configure a port, you must use the Find tab to list the port in the interface.

Step 2

Select the ERL you want to assign to the selected ports. You can type in the ERL name if you prefer.

You can also update the phone location for the selected ports. For example, you could enter the cubical or office number that the port serves. This information is sent to the onsite alert (security) personnel to help them locate the emergency caller.

All selected ports are assigned to the same ERL.

Ensure that the ERL you choose reflects the location of the device connected to the port, not the location of the switch. For example, if you have two floors, one ERL per floor, and one switch that is used by both floors, that switch should have ports in each ERL.

Step 3

Click Configure Ports to map the selected ports to the selected ERL.

You can continue to Step 4 or return to Step 1 to map additional ports. However, you must complete Step 4 before you can configure ports on additional pages of the search results.

 

Step 4

Click OK to commit your changes, Cancel to undo your changes.

 
Export

Click Export to export the ERL to switch port configuration to another file. See the "Export Switch Port" section for more information.

 
Import

Click Import to import a set of ERL-to-port mappings into the Emergency Responder configuration. See the "Import Switch Port" section for more information.

 

Related Topics

Configuring Switch Ports

Identifying the LAN Switches

Manually Running the Switch-Port and Phone Update Process

Understanding E911 and Emergency Responder Terminology

Export Switch Port

The Export Switch Port page displays when you click Export in the Switch Port Details page (opened when you select Port/Phone > Switch Port Details ).

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Export Switch Port page to create a file containing the Emergency Responder switch port configuration.

If you need to make changes to a large number of port-to-ERL assignments, you can export a file, make your changes in the file using a spreadsheet, and then reimport the file.

Table A-19 Export Switch Port Page 

Field
Description
Notes

Select Format

The format to use for the file, such as CSV (comma separated values).

 

File to Export

The name of the file you want to create. Do not include the file extension.

 

Export button

Click Export to create the file. The Status box shows the status of the exportation.

The page includes information on the folder where the file will be saved.

Close button

Click Close to close the window.

 

Related Topics

Exporting Switch Port Information

Configuring a Large Number of Ports at Once

Switch Port Details

Understanding E911 and Emergency Responder Terminology

Import Switch Port

The Import Switch Port page displays when you click Import in the Switch Port Details page (opened when you select Port/Phone > Switch Port Details).

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Import Switch Port page to add several switch port configurations at once to the Emergency Responder configuration. Switch port configurations are mappings of ports to ERLs. You can create the import file using a spreadsheet program that can save the file in the required format.

Table A-20 Import Switch Port Page 

Field
Description
Notes

Select Format

Select the format used in the file you are importing.

After you select the format, click view sample file to see an example of the expected format and sequence of values. You can use this sample information to create your import file in a spreadsheet, but it is easier to export the switch port information from CER, modify the export file using a spreadsheet program, and then import the modified file.

See the "Exporting Switch Port Information" section for information on exporting switch port information.

Select File to Import from

Select the file from which you want to import data.

Before you can import a file, you must place it in the folder mentioned on this page.

 

Import button

Click Import to add data from the information in the import file to your Emergency Responder configuration. ERL assignments in the import file override assignments that already exist in the CER configuration.

Port ERL configurations are only updated if Emergency Responder has discovered the port before you import the port configuration.

Close button

Click Close to close the window.

 

Related Topics

Configuring a Large Number of Ports at Once

Exporting Switch Port Information

Switch Port Details

Understanding E911 and Emergency Responder Terminology

Unlocated Phones

The Unlocated Phones page displays when you select Port/Phone > Unlocated Phones.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Unlocated Phones page to identify phones that are registered with Cisco CallManager, but which Emergency Responder cannot locate. This can happen for several reasons:

The phone is attached to a switch that is not defined in Emergency Responder.

The phone is connected to an unsupported device, such as a router port, a hub connected to a router, or an unsupported switch.

The switch to which the phone is connected is currently unreachable, for example, it does not respond to SNMP queries.

Because Emergency Responder cannot assign an unlocated phone to the appropriate ERL, try to identify and resolve all problems that are preventing CER from locating these phones on your network. If you cannot resolve the problems by defining switches in Emergency Responder, or by moving phones to supported switch ports, you might have to manually assign a phone to an ERL on this page. See the "Too Many Unlocated Phones" section for troubleshooting information.

Table A-21 Unlocated Phones Page 

Field
Description
Notes

Select an ERL

Select the ERL you want to assign to the phones you select in the list of unlocated phones from the drop-down list, or type in the ERL name (the name you type must be an existing ERL).

 

Assign to Zone

Click Assign to Zone to assign the selected phones to the specified ERL.

 

List of unlocated phones

A list of the phones Emergency Responder could not assign to a specific ERL.

If the phone has moved to a switch served by a different CER group, the CER group name is shown for the phone in the list.

If there are a lot of unlocated phones, Emergency Responder uses more than one page to list them. You can only assign phones to ERLs from one page at a time. Use the links at the bottom of the list to move from page to page.


Related Topics

Identifying Unlocated Phones

Manually Defining a Phone

Too Many Unlocated Phones

Understanding E911 and Emergency Responder Terminology

Add/Modify Phones

The Add/Modify Phones page displays when you select Port/Phone >  Add/Modify Phones.

Authorization Requirements

You must have system administrator or ERL administrator authority to access this page.

Description

Use the Add/Modify Phones page to manually define a phone's ERL. You need to manually define a phone if any of these conditions apply:

Emergency Responder cannot automatically track the type of phone, for example, if the phone is analog. See the Network Hardware and Software Requirements for information on phone support.

The phone is hosted on an unsupported port, such as a router port, a hub connected to a router, or a port on an unsupported switch.

For manually-defined phones, Emergency Responder cannot automatically locate and update ERL information. You should regularly review manual phone configurations to ensure they are correct.

Table A-22 Add/Modify Phones Page 

Field
Description
Notes
Add/Modify Phones group

Line Number

The extension of the phone you want to define.

 

Phone Type

The type of phone, such as "analog." This field is for your information only.

This field is optional.

Version

The version of the phone's software, if any. This field is for your information only.

This field is optional.

IP Address

The IP address of the phone, if it is an IP phone.

 

MAC Address

The MAC address of the phone, if it is an IP phone.

 

ERL

The ERL to assign to the phone. Select the ERL from the drop-down list or type in a valid ERL name.

 

Insert button

Click Insert to add the phone to the list of phones.

The Insert button only appears when you are adding a phone.

New button

Click New to add another phone.

The New button only appears when you are viewing an existing phone.

Update button

Click Update when viewing an existing phone to save changes you make to the phone.

The Update button only appears when you are viewing an existing phone.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

 
Phones list

The list of phones you have manually defined.

To change a phone's configuration, click the entry for the phone. The data is loaded into the edit boxes at the top of the page. Make your changes and click Update.

To delete a phone, click the delete icon on the phone's entry.

 

Related Topics

Manually Defining a Phone

Understanding E911 and Emergency Responder Terminology

Call History

The Call History page displays when you select Reports > Call History.

Authorization Requirements

You must have system administrator, ERL administrator, or network administrator authority to access this page.

Description

Use the Call History page to view the history of emergency calls made from your network.

Table A-23 Call History Page 

Field
Description
Notes

Search criteria

Enter search criteria to select the emergency calls you want to view.

To view all emergency calls, click Find without entering any criteria.

To narrow your search:

Select the field you want to search on, select the search relationship, and enter the search string.

To search on a combination of fields, click More to add additional search fields. Select Any at the top of the list to indicate that calls that match any search criteria be selected (an OR search); select All to indicate that only calls that match every criteria be selected (an AND search). (Click Fewer to remove the bottom-most search criteria.)

Click Find when you have entered all of the search criteria.

You can see either detailed call information, or summary information:

Select Last 3 Months to see detailed call information for calls made within the last 3 months.

Select Before Last 3 Months to see a summary presentation of call history. Detailed records are not kept for longer than 3 months.

Call records

A list of emergency calls that match your search criteria.

ERL Name—Click the name to view details about the emergency response location (ERL). See the "ERL Configuration" section for descriptions of the configuration fields.

Caller's Extension—The extension used to place the emergency call.

Time—The time the call was made.

Date—The date the call was made.

ELIN Used and Route Pattern-ELIN No.—The route pattern, ELIN combination used for the call. See the "ERL Configuration" section for more detailed information about these fields.

Comments—Any comments entered about the call. You can click edit and enter or change comments about the call in the Call Details page. When finished, click Update to save your changes.

If a large number of calls match your search criteria, Emergency Responder uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number in the Page field and press Enter to move to that page.

CER only displays up to 400 call records for a given month. If there were more than 400 calls in a month, look at the call history logs for the call information for these calls. See the "Collecting Call History Logs" section for more information.


Related Topics

Viewing the Emergency Call History

Understanding E911 and Emergency Responder Terminology

CER Server Groups in Cluster

The CER Server Groups in Cluster page displays when you select Reports > CER Groups in Cluster.

Authorization Requirements

You must have system administrator, ERL administrator, or network administrator authority to access this page.

Description

Use the CER Server Groups in Cluster page to view the CER groups that form a CER cluster. You can view which CER servers belong to each CER group within the cluster.

Table A-24 CER Server Groups in Cluster Page 

Field
Description
Notes

CER Groups list

A list of the Emergency Responder server groups that have are using the same Cisco CallManager database as the CER cluster database.

Click a group name to view the servers in the group.

The CER cluster consists of this set of CER groups. You create the cluster when installing CER servers. See the "Installing Cisco Emergency Responder on a New System" section.

Delete button

Click Delete to remove the CER group you are viewing from the CER cluster.

Only system administrators can delete a CER group from the cluster.

Delete a group from the cluster before you uninstall a CER group.

CER Group Name

The name of the server group.

 

Primary Server

The IP address or DNS name of the primary server in the group.

 

Standby Server

The IP address or DNS name of the standby, or backup server in the group.

 

Related Topics

Identifying the CER Groups and Servers in a CER Cluster

Understanding E911 and Emergency Responder Terminology

ERL Audit Trail

The ERL Audit Trail page displays when you do one of these:

Select Reports > ERL Audit Trail.

Click view in the Audit Trail column for an ERL displayed on the ERL Configuration page (opened by selecting ERL > ERL Details.)

Authorization Requirements

You must have system administrator, ERL administrator, or network administrator authority to access this page.

Description

Use the ERL Audit Trail page to view the change history for ERLs.

Table A-25 ERL Audit Trail Page 

Field
Description
Notes

Search criteria

Enter search criteria to select the ERLs whose audit history you want to view.

To view all ERLs, click Find without entering any criteria.

To narrow your search:

Select the field you want to search on, select the search relationship, and enter the search string. For some fields, you can select valid strings from the right-most drop-down list.

To search on a combination of fields, click More to add additional search fields. Select Any at the top of the list to indicate that ERLs that match any search criteria be selected (an OR search); select All to indicate that only ERLs that match every criteria be selected (an AND search). (Click Fewer to remove the bottom-most search criteria.)

Click Find when you have entered all of the search criteria.

 

ERL Audit records

A list of ERL change records that match your search criteria. Each change to an ERL is recorded in a separate record, so a single ERL may have many audit records.

ERL Name—The name of the ERL that was changed.

Modified By—The login ID of the user who changed the ERL.

Modified Time—The date and time the ERL was changed.

Modification Details—A list of the fields that were changed in the ERL or its ALI.

Each record explains the change to the ERL, who made the change, and when it was made.

If there are a large number of records match your search, Emergency Responder uses more than one page to list them. Use the links at the bottom of the list to move from page to page. You can also enter a page number in the Page field and press enter to go to a specific page.


Related Topics

Viewing the Audit Trail for an ERL

Understanding E911 and Emergency Responder Terminology