Cisco Emergency Responder Administration Guide 1.1
Installing Emergency Responder
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Installing Cisco Emergency Responder

Table Of Contents

Installing Cisco Emergency Responder

Installation Overview

Hardware and Software Prerequisites

Installing Cisco Emergency Responder on a New System


Installing Cisco Emergency Responder


Before installing Cisco Emergency Responder, review the planning information in "Planning for Emergency Responder." After installing Cisco Emergency Responder, you must configure Cisco CallManager and Cisco Emergency Responder; proceed with "Configuring Cisco CallManager for Emergency Responder" and "Configuring Emergency Responder."

These topics cover the hardware and software requirements and installation instructions for Cisco Emergency Responder.

Installation Overview

Hardware and Software Prerequisites

Installing Cisco Emergency Responder on a New System

Installation Overview

Cisco Emergency Responder consists of two components. The pieces are: the Cisco Emergency Responder web interfaces for end users and administrators and the Cisco Emergency Responder server.

Although some Cisco Emergency Responder settings are configured during installation, most of the configuration must be done after installation through the Cisco Emergency Responder administration interface.

To install Cisco Emergency Responder, you must complete these tasks:

1. Install the Cisco Emergency Responder server and user and administrative interfaces. See the "Installing Cisco Emergency Responder on a New System" section for details.

2. Configure Cisco CallManager. See the "Configuring Cisco CallManager for Emergency Responder" section for details.

3. Configure Cisco Emergency Responder. See the "Configuring Emergency Responder" section for details.

Hardware and Software Prerequisites

Cisco Emergency Responder requires specific hardware and software to run properly. The "Network Hardware and Software Requirements" section describes the software you must install to use Emergency Responder.

Refer to Table 2-1 for an overview of supported Cisco Media Convergence Server (MCS) hardware platforms. You can also use equivalent Cisco-certified servers.

Table 2-1 Supported Media Convergence Server Platforms 

Component
MCS-7835-1000
MCS-7825-800

Processor

Intel Pentium III, 1 GHz

Intel Pentium III, 800 MHz

Cache

256-KB Level 2 ECC cache

256-KB Level 2 ECC cache

Memory

1-GB 133-MHz Registered ECC SDRAM

512-MB 133-MHz Registered ECC SDRAM

Network Connectivity

10/100BaseTX protocol control information unshielded twisted-pair (PCI UTP) controller

Two Fast Ethernet NIC Embedded 10/100 Wake On LAN (WOL). Currently only one NIC is supported.

Storage

Dual 18.2-GB Ultra3 SCSI hot-plug drives

Integrated dual-channel wide Ultra SCSI-3 controller

Single 20-GB Ultra ATA/100 7200 RPM non-hot-plug drive

Integrated Ultra ATA/100 Controller Module

Floppy Drive

1.44-MB diskette drive

1.44-MB diskette drive

CD-ROM Drive

24X Max IDE CD-ROM Drive

Removable CD-ROM/Diskette drive assembly

Power Supply

Hot-plug redundant 275-watt power supply

180-watt PFC Power Supply

Video

Integrated ATI Rage IIC Video Controller with 4 MB video memory

Integrated ATI Rage XL Video Controller with 4 MB video memory

Backup Drive

Optional 12/24-GB internal DAT Drive

Not available


Installing Cisco Emergency Responder on a New System

This procedure describes how to install Cisco Emergency Responder.

Before You Begin

You cannot install Cisco Emergency Responder on the same system as any other Cisco IP Telephony applications, such as Cisco CallManager, Cisco Interactive Voice Response (IVR), Cisco Auto Attendant, Cisco Personal Assistant, and so on.

You cannot install Cisco Emergency Responder on a Windows domain controller.

You must log into the system on which you are installing Cisco Emergency Responder as the local administrator.

Read the latest release notes for the product before installing it. See this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/respond/index.htm

Procedure


Step 1 Log onto the computer from which you are running the Cisco Emergency Responder installation program as a local administrator.

Step 2 Insert the Cisco Emergency Responder Installation CD into the CD-ROM drive.

The Cisco Emergency Responder installation program automatically launches.

Step 3 Enter the product key.

Step 4 Click OK.

The welcome window displays.

Step 5 Click Next.

The End-User License Agreement window displays.

Step 6 Read the agreement, and click I Agree to accept the terms and continue. Or, click Exit to cancel the installation.

The Emergency Number Configuration window displays.

Step 7 If necessary, change the Emergency Number default value of 911 to the emergency number for your location. Click Next.

The Emergency Responder Service Configuration window displays.

Step 8 To install Cisco Emergency Responder on an Windows 2000 Domain, select Use a Domain Account and enter the following:

Account—Domain administrator account

Password—Password for the domain administrator account

Domain—Domain in which you are installing Cisco Emergency Responder

If you are installing multiple Cisco Emergency Responder servers, you must install them in the same Windows 2000 domain.

To install Cisco Emergency Responder locally, do not select Use a Domain Account, enter only the local account name and password.

Step 9 Click Next.

The Cisco CallManager Database Location for this Emergency Responder Group window displays.

Step 10 On the Cisco CallManager Database Location for this Emergency Responder Group window, enter the settings for the primary Cisco CallManager system that you will use for CER group configuration information. If you are installing a standby CER server, enter the same information you entered for the primary server. The Cisco CallManager server you select must be configured as a publisher:

Host name—The DNS name or IP address of the server running Cisco CallManager.

Windows2000 username and password—the settings on the server running the primary Cisco CallManager.

SQL Server username and password—the SQL server used by Cisco CallManager.

These settings must match those on the system running Cisco CallManager. For example, if, on that system, you do not have passwords set for Windows2000 and the SQL Server, do not enter them here. User names are required, however.


Note You must be able to access the Cisco CallManager system from the computer on which you are installing Cisco Emergency Responder. When you click Next, the installer verifies connectivity to the Cisco CallManager system. If it cannot reach Cisco CallManager, it generates an error and installation cannot continue.



Tip The directory servers you use for the CER group and CER cluster must be reachable using the host name of the directory server. If the directory server is not reachable by host name, you must update the Local Hosts file on each CER server to map the directory server's host name to its IP address. This is required whether the directory server is running on the same system as Cisco CallManager or on a separate system.


Step 11 Click Next.

The Cisco CallManager Database Location for this Emergency Responder Cluster window displays.

Step 12 On the Cisco CallManager Database Location for this Emergency Responder Cluster window, enter the settings from the primary Cisco CallManager system that you will use for CER cluster configuration information. Enter the same information for all CER servers that will form the CER cluster. The Cisco CallManager server you select must be configured as a publisher:

Host name—The DNS name or IP address of the server running Cisco CallManager

Windows2000 username and password—the settings on the server running the primary Cisco CallManager

SQL Server username and password—the SQL server used by Cisco CallManager

These settings must match those on the system running Cisco CallManager. For example, if, on that system, you do not have passwords set for Windows2000 and the SQL Server, do not enter them here. User names are required, however.


Note You must be able to access the Cisco CallManager system from the computer on which you are installing Cisco Emergency Responder. When you click Next, the installer verifies connectivity to the Cisco CallManager system. If it cannot reach Cisco CallManager, it generates an error and installation cannot continue.


Step 13 Click Next.

The Ready to Install Cisco Emergency Responder window displays.

Step 14 Click Next.

Cisco Emergency Responder is installed. Installation takes approximately 10 to 15 minutes to complete. Once complete, the Cisco Product Activation window displays.

Step 15 Click Yes to restart the computer. Click No to continue installing other applications.

You must restart before using Cisco Emergency Responder. If you do not restart the computer, it will not appear as a CDP neighbor in the switches.

Step 16 Configure Cisco CallManager as described in "Configuring Cisco CallManager for Emergency Responder."

Step 17 Configure Cisco Emergency Responder as described in the "Overview of Emergency Responder Configuration" section.


Tips

CER creates an installation log called CER-Install.log in the WINNT directory. If you need to contact Cisco Technical Support concerning installation issues, send this file to your support contact.