Cisco Emergency Responder Administration Guide 1.1
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Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W - Z



Active Call Timeout field A-3

Add/Modify Phones page A-47


ERLs 4-21

onsite alert (security) personnel 4-20

switches 4-33

Add New ERL field A-10

Add New ERL page A-11

Add Schedule field A-29

administration, troubleshooting 6-14

ALI (automatic location information)

definition 1-3

exporting 4-25

setting up 4-23

submission requirements 1-20

ALI Details field A-14

ALI Information page A-15

ANI (automatic number identification) 1-3


calling search space 3-4

ERL to switch ports and phones 4-40

phones to partition 3-4

Assign to Zone field A-46

audit trail, ERL 4-27


backing up configuration 6-28

Backup CTI Manager field A-32

busy signal 6-10


call history

troubleshooting 6-14

viewing 4-48

Call History page A-49

calling search space

assigning 3-4

creating 3-3

Emergency Responder 3-6

CAMA (centralized automated message accounting)

definition 1-3

obtaining 1-18

CAM table use 4-29

capacity planning 1-15

CDP (Cisco Discovery Protocol)

CER server 6-26

phone requirements 1-8

switch requirements 4-29

CER cluster

database or LDAP directory 2-6

deleting CER group 6-21

identifying server group members 6-21

inter-CER-group route patterns 3-19

troubleshooting 6-18

understanding CER 1-14

CER group

capacity planning 1-15

configuring 4-8

creating inter-CER-group route pattern 3-19

database or LDAP directory 2-5

deleting from cluster 6-21

identifying CER cluster members 6-21

telephony settings 4-10

troubleshooting 6-18

understanding groups and clusters 1-14

CER Group Name field A-2, A-52

CER group settings page A-2

CER server

configuring 4-11

starting and stopping 6-21

troubleshooting 6-14, 6-18

CER Server Groups in Cluster page A-52

Cisco CallManager

configuring 3-1

configuring emergency calls 3-5

database location, CER cluster 2-6

database location, CER group 2-5

example setup 3-1

identifying supported clusters 4-14

supported version 1-7

troubleshooting 6-20

Cisco CallManager Details field A-31

Cisco CallManager field A-32

Cisco IP Softphone

movement not tracked 6-4

supported version 1-7

CiscoWorks2000, integrating with 6-26

Class of Service field A-17


emergency call history logs 6-22

system logs 6-27

trace and debug information 6-23

Comments field A-18

Community Name field A-17

Company ID field A-18

configuration, backing up 6-28

Configure Default ERL field A-10


CER group 4-8

CER group telephony settings 4-10

CER server 4-11

CER servers and groups 4-8

Cisco CallManager 3-1

Emergency Responder 4-1

Emergency Responder overview 4-1

gateways 3-18

license key 4-13

phone route plan 3-2

SNMP 4-29

switches 4-28

switch ports 4-40

switch ports a few at a time 4-40

Contact Name field A-25

Contact No. field A-25

Control Center page A-8

County field A-18


alternate emergency call numbers 3-17

calling search space 3-3

CER cluster 1-14

Cisco CallManager user 3-22

CTI ports 3-11

ELIN route patterns 3-14

ELIN translation patterns 3-16

Emergency Responder calling search space 3-6

Emergency Responder partition 3-5

Emergency Responder route points 3-7

Emergency Responder users 4-4

ERL (emergency response locations) 4-21

inter-CER-group route pattern 3-19

partition 3-2

CTI Manager field A-32

CTI Manager Password field A-32

CTI Manager User Name field A-32

CTI ports, creating 3-11

Customer Code field A-18

Customer Name field A-17


data integrity 1-16

debug, setting 6-23

Debug Package List field A-7


phone manually 4-46

schedule 4-31

deleting CER group from cluster 6-21


one site, one PSAP 1-23

one site, satellite offices 1-27

one site, two or more PSAPs 1-25

overview 1-23

two or more sites 1-29

DID (direct inward dial)

definition 1-3

obtaining numbers 1-19

domain account, used for installation 2-5


Edit Table View field A-41

Elevation field A-18

ELIN (emergency location identification number)

creating route patterns 3-14

creating translation patterns 3-16

definition 1-3

obtaining DIDs 1-19

setting up numbers 3-13

troubleshooting not sent to PSAP 6-8

ELIN Digit Strip Pattern field A-5

ELIN Settings field A-13

Email ID field A-25

emergency call

busy signal 6-10

Cisco CallManager configuration 3-5

collecting history 6-22

creating alternate numbers 3-17

creating route points 3-7

definition 1-4

history problems 6-14

how routed 1-11

not intercepted 6-7

sending to onsite personnel 1-31

troubleshooting 6-6

troubleshooting incorrect location information 6-13

troubleshooting not sent to correct PSAP 6-9

viewing history 4-48

emergency caller, definition 1-4

Emergency Responder

backing up and restoring configuration 6-28

calling search space 3-6

Cisco CallManager configuration 3-1

Cisco CallManager user 3-22

clusters and groups 1-14

configuration overview 4-1

configuration settings reference A-1

configuring 4-1

data integrity and reliability 1-16

deploying 1-23

emergency call telephony configuration 3-5

features 1-5

how it routes calls 1-11

installation procedure 2-4

license key 4-13

logging into and out of 4-6

network overview 1-9

partition 3-5

planning 1-1

preparing network 1-18

preparing users 5-1

route points 3-7

terminology 1-3

troubleshooting 6-1

understanding 1-5

users 4-4

Enable CAM based Phone Tracking field A-35

Enable Syslog field A-3

enhanced 911 (E911)

overview 1-2

terminology 1-3

understanding 1-2

entering license key 4-13

ERL (emergency response locations)

administrator role 5-3

assigning to ports 4-40

definition 1-4

exporting 4-25

exporting port/ERL configuration 4-44

identifying 4-21

identifying default 4-21

identifying onsite alert (security) personnel 4-20

importing 4-24

importing configuration 4-42

management 4-18

manually-defined phones 4-46

setting up 4-23

understanding 4-16

unlocated phones 4-45

viewing audit trail 4-27

working with 4-16

ERL Audit Trail page A-53

ERL Configuration page A-9

ERL field A-48

ERL Information page A-11

ERL Name field A-12

ESZ (emergency service zone), definition 1-4

events, viewing 6-25

Event Viewer

message "No port to place call" 6-12


one site, one PSAP 1-23

one site, satellite offices 1-27

one site, two or more PSAPs 1-25

sending emergency calls to onsite personnel 1-31

two or more sites 1-29

Exchange field A-17

Export ERL/ALI Data field A-11

Export ERL/ALI Data page A-20


ALI 4-25

ERL 4-25

switches 4-37

switch port/ERL configuration 4-44

Export LAN Switch page A-35

Export Switch Port page A-43

Extract Date field A-18


features, Emergency Responder 1-5

File to Export field

Export ERL/ALI Data A-21

Export LAN Switch A-36

Export Switch A-43

Find ERL field A-10



configuring 3-18

supported 1-7



prerequisites, for installation 2-3

supported phones and switches 1-7

Heartbeat Count field A-2

Heartbeat Interval field A-2

Host Name/IP Address field A-6

House Number field A-16

House Number Suffix field A-16


icons, control center 6-21


CER groups in CER cluster 6-21

Cisco CallManager clusters 4-14

onsite alert (security) personnel 4-20

switches 4-33

unlocated phones 4-45

Import ERL Data field A-11

Import ERL Data page A-23


ERLs 4-24

switches 4-35

switch port and ERL configuration 4-42

Import LAN Switch page A-36

Import Switch Port page A-44

In case of Import conflicts field A-38

Incremental Phone Tracking Interval field A-29


Cisco CallManager database locations 2-5, 2-6

hardware and software prerequisites 2-3

on new system 2-4

overview 2-2

using a domain account 2-5


with CiscoWorks2000 6-26

with network management systems 6-26

inter-CER-group route pattern 3-19

Inter CER Group Route Pattern field A-4

IP Address/Host Name field A-27

IP Address field A-48


LAN Switch Details page A-33

Latitude field A-18


CER cluster 2-6

CER group 2-5

license key, configuring 4-13

License Key field A-8

License Manager page A-7

Line Number field A-47

Locate Switch Ports field A-35

Location field A-19

log, emergency call history 6-22

logging into Emergency Responder 4-6

login, troubleshooting 6-15

Longitude field A-18


MAC Address field A-48

Main NPA field A-17

maintaining data integrity and reliability 1-16

Main Telephone No. field A-17


ERLs 4-18

performance 6-25

phones 4-39


subsystem status 6-27

MSAG (master street address guide), definition 1-4


NENA (National Emergency Number Association), definition 1-4

NENA Header fields A-22


administrator's role 5-5

how CER fits into 1-9

management systems, integrating with 6-26

preparing 1-18

Notes field

CER group settings A-3

ERL Information page A-12

LAN Switch Details A-35

Number of Telephony Ports field A-33



CAMA or PRI trunk 1-18

DIDs for ELINs 1-19

onsite alert (security) personnel

identifying 4-20

not getting calls 6-12

not getting email or page 6-12

not getting web alerts 6-11

preparing users 5-1

sending emergency calls to 1-31

Onsite Alert ID field A-24

Onsite Alert Settings field A-14

Onsite Alert Settings page A-24

Order Number field A-18


call routing 1-11

CER groups and clusters 1-14

deployment 1-23

E911 1-2

features 1-5

installation 2-2

network 1-9



assigning 3-4

creating 3-2

Emergency Responder 3-5

Peer TCP Port field A-2

performance, managing 6-25


assigning ERLs to 4-40

configuring 3-4

defining manually 4-46

identifying unlocated 4-45

managing 4-39

setting up route plan 3-2

supported 1-7

troubleshooting 6-2

troubleshooting disappearance 6-5

troubleshooting moved 6-4

troubleshooting unlocated 6-2

upgrading 1-21

phone tracking, defining schedule 4-31

Phone Type field A-48


capacity 1-15

Emergency Responder 1-1

port, troubleshooting 6-16

Post Directional field A-17

Prefix Directional field A-17


Emergency Responder users 5-1

network 1-18

onsite alert (security) users 5-1

staff 1-22

PRI, obtaining 1-18

Primary Server field A-52

product key, used in installation 2-4

PSAP (public safety answering point)

callback errors 6-11

definition 1-4

troubleshooting ELIN not sent to 6-8

troubleshooting emergency call not sent to 6-9

PSAP Callback Route Point Pattern field A-4


Read Community field A-27

read community string 4-29

reliability 1-16


E911 1-2

Emergency Responder hardware/software 1-7

restoring configuration 6-28

Retries field A-27


CER system administrator 5-7

ERL administrator 5-3

network administrator 5-5

route pattern

alternate emergency call number 3-17

creating ELIN 3-14

inter-CER-group 3-19

route plan, setting up 3-2

Route Point for Standby CER Server field A-5

route points, Emergency Responder 3-7


schedule, defining 4-31

Schedule page A-28


identifying personnel 4-20

preparing users 5-1

Select Action field A-21

Select an ERL field A-46

Select a Tag field A-16

Select File to Import from field

Import ERL Data A-23

Import LAN Switch A-37

Import Switch Port A-45

Select Format field

Export ERL/ALI Data page A-21

Export LAN Switch A-36

Export Switch A-43

Import ERL Data A-23

Import LAN Switch A-37

Import Switch Port A-44

Server Name field A-6

Server Settings page A-5

service provider

ALI submission 1-20

DIDs for ELINs 1-19

setting up

ALI 4-23

default ERL 4-21

ELIN numbers 3-13

ERL 4-23

phone route plans 3-2

SMTP Mail Server field A-3


configuring 4-29

monitoring subsystems 6-27

SNMP Settings page A-26


prerequisites, for installation 2-3

requirements 1-7

Source Mail ID field A-3

staff, preparing 1-22

Standby Server field A-52

starting and stopping CER server 6-21

State field A-17

Street Name field A-17

Street Suffix field A-17

submitting ALI 1-20


adding one at a time 4-33

administrator's role 5-5

configuring 4-28

configuring ports 4-40

configuring ports a few at a time 4-40

exporting 4-37

exporting port/ERL configuration 4-44

identifying 4-33

importing port/ERL configuration 4-42

importing switches 4-35

supported 1-7

troubleshooting 6-16

understanding requirements 4-29

upgrading 1-21

Switch Host Name/IP Address field A-35

switch-port and phone update

defining schedule 4-31

running manually 4-38

Switch Port Details page A-39

Syslog Collector 6-27

Syslog Server field A-3


TAR Code field A-18

Telephony Port Begin Address field A-32

Telephony Settings page A-4

terminology 1-3

Timeout field A-27

trace, setting 6-23

Trace Package List field A-7

translation patterns, creating ELINs 3-16


busy signal 6-10

call history 6-14

call routing overview 1-11

CER server status problem 6-21

CER system 6-18

Cisco CallManager 6-20

Cisco IP softphone movements 6-4

ELIN for default ERL used for non-default ERLs 6-8

ELIN not transmitted to PSAP 6-8

emergency call not intercepted 6-7

emergency call not routed to correct PSAP 6-9

emergency call problems 6-6

Emergency Responder 6-1

ERL integrity 1-16

event viewer messages 6-25

incorrect location information 6-13

login problems 6-15

moved phones 6-4

onsite alert (security) not getting calls 6-12

onsite alert (security) not getting email or page 6-12

onsite alert (security) not getting web alerts 6-11

performance 6-25

phone disappears from CER 6-5

phone-related problems 6-2

points of failure 1-12

PSAP callback errors 6-11

shared line 6-6

switch and port configuration 6-16

system and administration 6-14

unlocated phones 6-2

Type of Service field A-17


UDP Port Begin field A-4


CDP support in CER server 6-26

CER groups and clusters 1-14

CER system administrator's role 5-7

E911 1-2

emergency call routing 1-11

Emergency Responder 1-5

ERL (emergency response locations) 4-16

ERL administrator's role 5-3

how CER fits into network 1-9

network administrator role 5-5

switch requirements 4-29

terminology 1-3

Unlocated Phones page A-45

upgrading switches and phones 1-21


CER system administrator's role 5-7

Cisco CallManager 3-22

Emergency Responder 4-4

ERL administrator's role 5-3

network administrator's role 5-5

preparing 5-1


Version field A-48


emergency call history 4-48

ERL audit trail 4-27

events 6-25



Event Viewer 6-25

user groups 4-4

Windows 2000, installing CER in domains 2-5

working with ERLs 4-16


Zip Code Extension field A-18

Zip Code field A-18