Cisco Cius User Guide, Release 9.2(2)
FAQs and Troubleshooting
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FAQs and Troubleshooting

FAQs and Troubleshooting

This chapter provides answers to frequently asked questions and tips for troubleshooting your Cisco Cius.

Frequently Asked Questions


Q. 

My Cius is plugged in to charge, but it won’t turn on. What do I do?

A. 

If the battery was completely discharged, you may have to plug in your Cius and wait 5 or 10 minutes before you can turn it on.

Q. 

Why can’t I see all of my applications in the Applications menu?

A. 

The Applications menu can display only 45 applications. Try scrolling up or down to see more applications. If you still don’t see your application, try using the Search application to search for it.

Q. 

I have entered my credentials for an application and it won’t sign me in. Why?

A. 

Some applications won’t tell you if you have entered your password incorrectly. Try reentering your credentials. Check the Show Password option if it available, so that you can see your password as you are typing it.

Q. 

I downloaded a file. Where did it go?

A. 

To see your downloaded files, in the Browser application:

  1. Press the Menu key .
  2. Tap More.
  3. Tap Downloads.

Q. 

How do I perform a factory reset?

A. 

To perform a factory reset:

  1. Tap the Applications Menu icon on the home screen.
  2. Tap Settings .
  3. Tap Privacy.
  4. Tap Factory Data Reset.
  5. Tap Reset Phone.

Q. 

How do I report a problem?

A. 

Use the problem report tool:

  1. Tap the Applications Menu icon on the home screen.
  2. Tap Settings .
  3. Tap About Cius.
  4. Tap Cius Problem Report Tool.
  5. Select the date and time that the problem occurred, and which applications exhibit the problem.
  6. Tap Problem Description and enter a description of the problem.
  7. Tap Customer Support Email Address and enter a customer support email address. If you do not have a customer support email address, contact your system administrator.
  8. Tap Create Email Report.

Troubleshooting Tips

The phone is not registered

Problem    The Phone application or the notification bar shows that the phone is not registered.
Possible Cause    Your Cisco Cius is not connected to a network. Your Cisco Cius is not set up to connect to a TFTP server.
  • Solution    Make sure that you are connected to a network.
  • Solution    Contact your system administrator to make sure that the TFTP server is set up properly.
Related References
Related Information

The chat application will not sign in

Problem    The chat application will not automatically sign in to your account.
Possible Cause    The connection to the Cisco Unified Presence or WebEx Connect server is not available.
Solution    Check to make sure that you are connected to a network.
Related Information

The Presence service is unavailable

Problem    You are not receiving status notifications, and availability is not displayed in applications that support the Presence service.
Possible Cause    The Chat application is not running.
Solution    Launch the Chat application and sign in.

Meetings do not appear in the WebEx application

Problem    Some of your meetings do not appear in the WebEx application.
Possible Cause    The Chat application is not running.If a WebEx meeting invitation was forwarded to you, rather than sent to you directly, it will appear in your Calendar application, but not in your WebEx application.
Solution    Ask the meeting host to edit the meeting and add you as a participant.
Possible Cause    You have not registered an account with the WebEx site where the meeting is hosted, or you have not signed in to the Cisco WebEx Meetings application with that account.
Solution    Register an account with the WebEx site where the meeting is hosted, or sign in to the Cisco WebEx Meetings application with that account.
Related Information

Cannot connect to a wireless network

Problem    You cannot connect your Cisco Cius to a wireless network.
Possible Cause    Your account credentials are incorrect.
Solution    Reenter your account credentials.
Related Information