Cisco Cius Administration Guide, Release 9.2(2)
Providing Information to Users Through a Website
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Providing Information to Users Through a Website

Providing Information to Users Through a Website

As system administrator, you are likely the primary source of information for Cisco Cius users in your network or company. It is important to provide current and thorough information to users.

Cisco recommends that you create a web page on your internal support site that provides users with important information about their Cisco Cius device.

This appendix comprises the following topics:

How Users Obtain Support for Cisco Cius

To successfully use some of the features on Cisco Cius, users must receive information from you or from your network team or be able to contact you for assistance. Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people.

Support for Cisco Cius

Cisco Cius includes an integrated reporting tool, Cius Problem Report Tool, to provide support for device-related issues. To access the tool, choose Settings > About Cius > Cisco Problem Report Tool.

Cisco Cius users can issue a notification on device by accessing the Problem Report Tool and providing the following information:

  • Select date that problem was observed
  • Select time that problem was observed
  • Problem description
  • Customer support contact information (provided by administrator)
  • Create email report

Note


Customer support email address is device administrator email address.


Application Support

Evaluate if the issue is a device issue or a problem with the application. If it is application related issue, contact application support center directly.


Note


Applications downloaded through Cisco AppHQ account include support information in the application description.


Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group: choose User Management > User Group. For additional information, refer to:

How Users Subscribe to Services and Configure Cisco Cius Features

End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages. These activities include subscribing to services and downloading applications. Keep in mind that configuring settings on Cisco Cius by using a website might be new for your end users. You must provide as much information as possible to ensure that they can successfully access and use the User Options web pages.

Make sure to provide end users with the following information about the User Options web pages:

  • The URL required to access the application. This URL is: http://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web server is installed.
  • A user ID and default password are needed to access the application. These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see Configuring Reset Options/Load Upgrades).
  • A brief description of what a web-based, graphical user interface application is, and how to access it with a web browser.
  • An overview of the tasks that users can accomplish by using the web page.

How Users Access a Voice Messaging System

Cisco Unified Communications Manager lets you integrate with many different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system.

Provide this information to each user:

  • How to access the voice messaging system account.

    Note


    Make sure that you have used Cisco Unified Communications Manager to configure the Primary and Backup Voice Mail Server.


  • Initial password for accessing the voice messaging system. Make sure that you have configured a default voice messaging system password for all users.
  • How Cisco Cius indicates that voice messages are waiting.
  • Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method.