Troubleshooting Guide, Release 6.0.1
Signaling Troubleshooting
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Signaling Troubleshooting

Table Of Contents

Signaling Troubleshooting

Introduction

Signaling Events and Alarms

Signaling (1)

Signaling (2)

Signaling (3)

Signaling (4)

Signaling (5)

Signaling (6)

Signaling (7)

Signaling (8)

Signaling (9)

Signaling (10)

Signaling (11)

Signaling (12)

Signaling (13)

Signaling (14)

Signaling (15)

Signaling (16)

Signaling (17)

Signaling (18)

Signaling (19)

Signaling (20)

Signaling (21)

Signaling (22)

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Signaling (25)

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Signaling (29)

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Signaling (32)

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Signaling (39)

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Signaling (49)

Signaling (50)

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Signaling (52)

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Signaling (54)

Signaling (55)

Signaling (56)

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Signaling (98)

Signaling (99)

Signaling (100)

Signaling (101)

Signaling (102)

Signaling (103)

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Signaling (105)

Signaling (106)

Signaling (107)

Signaling (108)

Signaling (109)

Signaling (110)

Signaling (111)

Signaling (112)

Signaling (113)

Signaling (114)

Signaling (115)

Signaling (116)

Signaling (117)

Signaling (118)

Signaling (119)

Signaling (120)

Signaling (121)

Signaling (122)

Signaling (123)

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Signaling (128)

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Signaling (140)

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Signaling (142)

Signaling (143)

Signaling (144)

Signaling (145)

Signaling (146)

Signaling (147)

Signaling (148)

Signaling (149)

Signaling (150)

Signaling (151)

Signaling (152)

Signaling (153)

Signaling (154)

Signaling (155)

Signaling (156)

Signaling (157)

Signaling (158)

Signaling (159)

Signaling (160)

Signaling (161)

Signaling (162)

Signaling (163)

Signaling (164)

Signaling (165)

Signaling (166)

Signaling (167)

Signaling (168)

Signaling (169)

Signaling (170)

Signaling (171)

Signaling (172)

Signaling (173)

Signaling (174)

Signaling (175)

Signaling (176)

Signaling (177)

Signaling (178)

Signaling (179)

Monitoring Signaling Events

Test Report—Signaling (1)

Invalid Message Received—Signaling (4)

Database Module Function Call Failure—Signaling (6)

Socket Failure—Signaling (7)

Session Initiation Protocol Message Receive Failure—Signaling (8)

Timeout on Internet Protocol Address—Signaling (9)

Failed to Send Complete Session Initiation Protocol Message—Signaling (10)

Failed to Allocate Session Initiation Protocol Control Block—Signaling (11)

Feature Server Is Not Up or Is Not Responding to Call Agent—Signaling (12)

Signaling System 7 Signaling Link Down—Signaling (13)

Link Is Remotely Inhibited—Signaling (14)

Link Is Locally Inhibited—Signaling (15)

Link Is Congested—Signaling (16)

Link: Local Processor Outage—Signaling (17)

Link: Remote Processor Outage—Signaling (18)

Link Set Inaccessible—Signaling (19)

Link Set Congestion—Signaling (20)

Route Set Failure—Signaling (21)

Route Set Congested—Signaling (22)

Destination Point Code Unavailable—Signaling (23)

Destination Point Code Congested—Signaling (24)

Unanswered Blocking Message—Signaling (25)

Unanswered Unblocking Message—Signaling (26)

Unanswered Circuit Group Blocking Message—Signaling (27)

Unanswered Circuit Group Unblocking Message—Signaling (28)

Unanswered Circuit Query Message—Signaling (29)

Unanswered Circuit Validation Test Message—Signaling (30)

Unanswered Reset Circuit Message—Signaling (31)

Unanswered Group Reset Message—Signaling (32)

Unanswered Release Message—Signaling (33)

Unanswered Continuity Check Request Message—Signaling (34)

Trunk Locally Blocked—Signaling (36)

Trunk Remotely Blocked—Signaling (40)

Continuity Testing Message Received on the Specified Circuit Identification Code—Signaling (42)

Release Complete Received in Response to Reset Circuit Message on the Specified Circuit Identification Code—Signaling (43)

Continuity Recheck Is Performed on Specified Circuit Identification Code—Signaling (44)

Circuit Is Unequipped on Remote Side—Signaling (45)

Specified Circuit Identification Code Is Invalid for the Operation—Signaling (46)

A General Processing Error Encountered—Signaling (49)

Unexpected Message for the Call State Is Received: Clear Call—Signaling (50)

Set Trunk State as Remotely Unequipped—Signaling (51)

Set Trunk State as Not Remotely Blocked—Signaling (52)

Set Trunk State as Remotely Blocked—Signaling (53)

Circuit Validation Test Aborted—Signaling (54)

Circuit Validation Successful—Signaling (55)

Continuity Recheck Failed—Signaling (57)

Continuity Recheck Successful—Signaling (58)

Auto State Change for Integrated Services Digital Network Trunk Group by Media Gateway—Signaling (59)

Integrated Services Digital Network Status Message Containing Error Indication Received—Signaling (60)

Trunk Operational State Changed by Service Message—Signaling (61)

Received Integrated Services Digital Network Restart Message—Signaling (62)

Media Gateway/Termination Faulty—Signaling (63)

Media Gateway Adapter Running Out of Shared Memory Pools—Signaling (64)

Media Gateway Adapter Running Out of Heap Memory—Signaling (65)

Call Agent Internal Error (Because of Which Media Gateway Adapter Has to Start Automatically)—Signaling (66)

Call Agent Is Not Up or Is Not Responding to the Feature Server—Signaling (69)

Integrated Services Digital Network Unable to Restore D-channel Due to Failed Communication—Signaling (70)

Integrated Services Digital Network Unable to Establish D-Channel—Signaling (71)

Integrated Services Digital Network—Calls Lost Due to D-Channel Down for Period of Time—Signaling (72)

Integrated Services Digital Network—Unable to Send Restart Due to Restart Timer Expired—Signaling (73)

Integrated Services Digital Network: Unable to Send the Service Due to the Service Timer Expired—Signaling (74)

Signaling System 7 Stack Not Ready—Signaling (75)

Timeout on Remote Instance—Signaling (76)

Integrated Services Digital Network D-Channel Switchover for Not Facility Associated Signaling—Signaling (77)

Integrated Services Digital Network Single D-Channel Down for Not Facility Associated Signaling—Signaling (78)

Trunking Gateway Unreachable—Signaling (79)

Out of Bounds, Memory/Socket Error—Signaling (80)

Insufficient Heap Memory—Signaling (81)

Insufficient Shared Memory Pools—Signaling (82)

Error While Binding to Socket—Signaling (83)

Reached Maximum Socket Limit—Signaling (84)

Initialization Failure—Signaling (85)

Remote H.323 Gateway Is Not Reachable—Signaling (86)

H.323 Message Parsing Error—Signaling (87)

H.323 Message Encoding Error—Signaling (88)

Gatekeeper Not Available/Reachable—Signaling (89)

Alternate Gatekeeper Is Not Responding—Signaling (90)

Endpoint Security Violation—Signaling (91)

Invalid Call Identifier—Signaling (92)

Invalid Call Reference Value—Signaling (93)

Invalid Conference Identifier—Signaling (94)

Invalid Message from the Network—Signaling (95)

Internal Call Processing Error—Signaling (96)

Insufficient Information to Complete Call—Signaling (97)

H.323 Protocol Inconsistencies—Signaling (98)

Abnormal Call Clearing—Signaling (99)

Codec Negotiation Failed—Signaling (100)

Per Call Security Violation—Signaling (101)

H.323 Network Congested—Signaling (102)

Aggregation Connection Down—Signaling (103)

Aggregation Unable to Establish Connection—Signaling (104)

Aggregation Gate Set Failed—Signaling (105)

Enhanced Subscriber Authentication Cisco BTS 10200 Delivery Function Connection Down—Signaling (106)

Logical Internet Protocol Addresses Not Mapped Correctly—Signaling (107)

Simplex Only Operational Mode—Signaling (108)

Stream Control Transmission Protocol Association Failure—Signaling (109)

Signaling Gateway Group Is Out-of-Service—Signaling (110)

Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)

Stream Control Transmission Protocol Association Configuration Error—Signaling (112)

Signaling Gateway Failure—Signaling (113)

Signaling Gateway Process Is Out-of-Service—Signaling (114)

Invalid Routing Context Received—Signaling (115)

Destination Point Code User Part Unavailable—Signaling (116)

Circuit Validation Test Message Received for an Unequipped Circuit Identification Code—Signaling (117)

Circuit Verification Response Received With Failed Indication—Signaling (118)

Signaling System 7 Adapter Process Faulty—Signaling (119)

Signaling System 7 Module/Signaling System 7 Adapter Faulty—Signaling (120)

Message Transfer Part 3 User Adapter Cannot Go Standby—Signaling (121)

Message Transfer Part 3 User Adapter Cannot Go Active—Signaling (122)

Remote Subsystem Is Out of Service—Signaling (124)

Signaling Connection Control Part Routing Error—Signaling (125)

Signaling Connection Control Binding Failure—Signaling (126)

Transaction Capabilities Application Part Binding Failure—Signaling (127)

Transaction Capabilities Application Part Reaches the Provisioned Resource Limit—Signaling (132)

Unable to Decode Generic Transport Descriptor Message—Signaling (133)

Signaling System 7 Message Encoding Failure—Signaling (134)

Signaling System 7 Message Decoding Failure—Signaling (135)

Signaling System 7 Message Invalid Received—Signaling (136)

Signaling System 7 Confusion Message Received—Signaling (137)

Number of Open Session Initiation Protocol Connections Is Reaching Engineered Limit—Signaling (138)

Signaling System 7 Trunk was Found to be in Erroneous State—Signaling (139)

Unanswered Information Message—Signaling (140)

Address Not Resolved by Domain Name System Server—Signaling (141)

Session Initiation Protocol Trunk Operationally Out-of-Service—Signaling (142)

Internet Protocol Interface Link to the Signaling System 7 Signaling Gateway Is Down—Signaling (143)

All Internet Interface Links to Signaling System 7 Signaling Gateway Are Down—Signaling (144)

One Internet Protocol Interface to Signaling System 7 Signaling Gateway Is Down—Signaling (145)

All Retransmission Attempts of Session Initiation Protocol Request or Response Failed—Signaling (146)

Domain Name System Service Addresses Exhausted—Signaling (147)

Stream Control Transmission Protocol Association Congested—Signaling (150)

Subscriber Line Faulty—Signaling (151)

Termination Transient Error Received—Signaling (152)

Emergency Trunks Become Locally Blocked—Signaling (153)

Emergency Trunks Become Remotely Blocked—Signaling (154)

Packet Cable Multi-Media Unsolicited Gate Delete—Signaling (155)

Integrated Services Digital Network Signaling Gateway Down—Signaling (156)

Integrated Services Digital Network Signaling Gateway Inactive—Signaling (157)

Invalid Integrated Services Digital Network Interface Identification—Signaling (158)

Integrated Services Digital Network User Adaptation Layer Cannot Go Active—Signaling (159)

Integrated Services Digital Network User Adaptation Layer Cannot Go Standby—Signaling (160)

Session Initiation Protocol Update Not Allowed for Operator Service Position System Calls—Signaling (161)

Session Initiation Protocol Server Group Element Operationally Out of Service—Signaling (162)

Routing Key Inactive—Signaling (163)

Signaling Gateway Traffic Mode Mismatch—Signaling (164)

No Session Initiation Protocol P-DCS Billing Information Header Received—Signaling (165)

No Routing Keys Are Active—Signaling (166)

No Signaling Gateways Are Active—Signaling (167)

A Session Initiation Protocol Server Group Has No Child Elements Provisioned—Signaling (168)

Session Initiation Protocol Element Provisioned With Service Enabled Is Internally Disabled—Signaling (169)

Residential Gateway Endpoints Are Out of Service at the Gateway—Signaling (170)

Residential Gateway Unreachable—Signaling (171)

Multimedia Terminal Adapter Effective-Aggr-Id Becomes Unavailable Due to Its IP Address—Signaling (172)

ENUM Server Domain Cannot be Resolved Into Any IP Address —Signaling (173)

ENUM Server Unavailable—Signaling (174)

ENUM Server Farm Unavailable—Signaling (175)

No Resources Available to Launch ENUM Query—Signaling (176)

ISDN Unable to Restore D-Channel Into In-Service Active State—Signaling (177)

Possible Overlap Dialing Misconfiguration—Signaling (178)

Trunk Group Registration Expired—Signaling (179)

Troubleshooting Signaling Alarms

Socket Failure—Signaling (7)

Media Gateway Control Protocol

Session Initiation Protocol

Session Initiation Protocol Message Receive Failure—Signaling (8)

Session Initiation Protocol

Timeout on Internet Protocol Address—Signaling (9)

Media Gateway Control Protocol

Session Initiation Protocol

Failed to Send Complete Session Initiation Protocol Message—Signaling (10)

Failed to Allocate Session Initiation Protocol Control Block—Signaling (11)

Feature Server Is Not Up or Is Not Responding to Call Agent—Signaling (12)

Signaling System 7 Signaling Link Down—Signaling (13)

Signal System 7 and Call Agent Fail-Over Interaction

Link Is Remotely Inhibited—Signaling (14)

Link Is Locally Inhibited—Signaling (15)

Link Is Congested—Signaling (16)

Link: Local Processor Outage—Signaling (17)

Link: Remote Processor Outage—Signaling (18)

Link Set Inaccessible—Signaling (19)

Link Set Congestion—Signaling (20)

Route Set Failure—Signaling (21)

Route Set Congested—Signaling (22)

Destination Point Code Unavailable—Signaling (23)

Destination Point Code Congested—Signaling (24)

Trunk Locally Blocked—Signaling (36)

Trunk Remotely Blocked—Signaling (40)

Auto State Change for Integrated Services Digital Network Trunk Group by Media Gateway—Signaling (59)

Media Gateway/Termination Faulty—Signaling (63)

Media Gateway Adapter Running Out of Shared Memory Pools—Signaling (64)

Media Gateway Adapter Running Out of Heap Memory—Signaling (65)

Call Agent Internal Error (Because of Which Media Gateway Adapter has to Start Automatically)—Signaling (66)

Call Agent Is Not Up or Is Not Responding to the Feature Server—Signaling (69)

Signaling System 7 Stack Not Ready—Signaling (75)

Integrated Services Digital Network Single D-Channel Down for Not Facility Associated Signaling—Signaling (78)

Trunking Gateway Unreachable—Signaling (79)

Out of Bounds, Memory/Socket Error—Signaling (80)

Insufficient Heap Memory—Signaling (81)

Insufficient Shared Memory Pools—Signaling (82)

Error While Binding to Socket—Signaling (83)

Reached Maximum Socket Limit—Signaling (84)

Initialization Failure—Signaling (85)

Remote H.323 Gateway Is Not Reachable—Signaling (86)

H.323 Message Parsing Error—Signaling (87)

H.323 Message Encoding Error—Signaling (88)

Gatekeeper not Available/Reachable—Signaling (89)

Alternate Gatekeeper Is Not Responding—Signaling (90)

Endpoint Security Violation—Signaling (91)

Invalid Call Identifier—Signaling (92)

Invalid Call Reference Value—Signaling (93)

Invalid Conference Identifier—Signaling (94)

Invalid Message from the Network—Signaling (95)

Internal Call Processing Error—Signaling (96)

Insufficient Information to Complete Call—Signaling (97)

H.323 Protocol Inconsistencies—Signaling (98)

Abnormal Call Clearing—Signaling (99)

Codec Negotiation Failed—Signaling (100)

Per Call Security Violation—Signaling (101)

H.323 Network Congested—Signaling (102)

Aggregation Connection Down—Signaling (103)

Enhanced Subscriber Authentication Cisco BTS 10200 Delivery Function Connection Down—Signaling (106)

Logical Internet Protocol Addresses Not Mapped Correctly—Signaling (107)

Simplex Only Operational Mode—Signaling (108)

Stream Control Transmission Protocol Association Failure—Signaling (109)

Message Transfer Part 3 User Adapter Troubleshooting Procedure

Signaling Connection Control Part User Adapter Troubleshooting Procedures

Signaling Gateway Group Is Out of Service—Signaling (110)

Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)

Message Transfer Part 3 User Adapter Troubleshooting Procedure

Signaling Connection Control Part User Adapter Troubleshooting Procedure

Stream Control Transmission Protocol Association Configuration Error—Signaling (112)

Message Transfer Part 3 User Adapter Troubleshooting Procedure

Signaling Connection Control Part User Adapter Troubleshooting Procedure

Signaling Gateway Failure—Signaling (113)

Signaling Gateway Process Is Out of Service—Signaling (114)

Destination Point Code User Part Unavailable—Signaling (116)

Circuit Validation Test Message Received for an Unequipped Circuit Identification Code—Signaling (117)

Circuit Verification Response Received With Failed Indication—Signaling (118)

Signaling System 7 Adapter Process Faulty—Signaling (119)

Signaling System 7 Module/Signaling System 7 Adapter Faulty—Signaling (120)

Message Transfer Part 3 User Adapter Cannot Go Standby—Signaling (121)

Message Transfer Part 3 User Adapter Cannot Go Active—Signaling (122)

Remote Subsystem is Out Of Service—Signaling (124)

Signaling Connection Control Part Routing Error—Signaling (125)

Signaling Connection Control Part Binding Failure—Signaling (126)

Transaction Capabilities Application Part Binding Failure—Signaling (127)

Session Initiation Protocol Trunk Operationally Out-of-Service—Signaling (142)

Internet Protocol Interface Link to the Signaling System 7 Signaling Gateway Is Down—Signaling (143)

All Internet Protocol Interface Links to Signaling System 7 Signaling Gateway Are Down—Signaling (144)

One Internet Protocol Interface to Signaling System 7 Signaling Gateway Is Down—Signaling (145)

Stream Control Transmission Protocol Association Congested—Signaling (150)

Subscriber Line Faulty—Signaling (151)

Emergency Trunks Become Locally Blocked—Signaling (153)

Emergency Trunks Become Remotely Blocked—Signaling (154)

Integrated Services Digital Network Signaling Gateway Down—Signaling (156)

Integrated Services Digital Network Signaling Gateway Inactive—Signaling (157)

Session Initiation Protocol Server Group Element Operationally Out of Service—Signaling (162)

Routing Key Inactive—Signaling (163)

Signaling Gateway Traffic Mode Mismatch—Signaling (164)

Residential Gateway Endpoints Are Out of Service at the Gateway—Signaling (170)

Residential Gateway Unreachable—Signaling (171)

Multimedia Terminal Adapter Effective-Aggr-Id Becomes Unavailable Due to Its IP Address—Signaling (172)

ENUM Server Domain Cannot be Resolved Into Any IP Address —Signaling (173)

ENUM Server Unavailable—Signaling (174)

ENUM Server Farm Unavailable—Signaling (175)

No Resources Available to Launch ENUM Query—Signaling (176)

Trunk Group Registration Expired—Signaling (179)


Signaling Troubleshooting


Revised: July 22, 2009, OL-15636-07

Introduction

This chapter provides the information needed for monitoring and troubleshooting signaling events and alarms. This chapter is divided into the following sections:

Signaling Events and Alarms—Provides a brief overview of each signaling event and alarm

Monitoring Signaling Events—Provides the information needed for monitoring and correcting the Signaling events

Troubleshooting Signaling Alarms—Provides the information needed for troubleshooting and correcting the signaling alarms


Caution The use of the UNIX ifconfig down command on any signaling interface to test or troubleshoot network or interface failures of the Cisco BTS 10200 Softswitch Signaling Interface may lead to undesirable consequences or conditions.


Note The following billing records are created when a call is rejected due to overload conditions:

· SS7 termination cause code 42
· Cable signaling stop event cause code "resource unavailable"

Calls rejected by the signaling adapter will not generate a billing record.


Signaling Events and Alarms

This section provides a brief overview of the signaling events and alarms for the Cisco BTS 10200 Softswitch; the event and alarms are arranged in numerical order. Table 10-1 lists all of the signaling events and alarms by severity.


Note Refer to the "Obtaining Documentation and Submitting a Service Request" section on page l for detailed instructions on contacting Cisco TAC and opening a service request.



Note Click the signaling message number in Table 10-1 to display information about the event or alarm.


Table 10-1 Signaling Events and Alarms by Severity 

Critical
Major
Minor
Warning
Information
Not Used

Signaling (12)

Signaling (7)

Signaling (10)

Signaling (4)

Signaling (1)

Signaling (2)

Signaling (64)

Signaling (8)

Signaling (14)

Signaling (6)

Signaling (42)

Signaling (3)

Signaling (65)

Signaling (9)

Signaling (15)

Signaling (25)

Signaling (43)

Signaling (5)

Signaling (69)

Signaling (11)

Signaling (16)

Signaling (26)

Signaling (44)

Signaling (35)

Signaling (75)

Signaling (13)

Signaling (17)

Signaling (27)

Signaling (45)

Signaling (37)

Signaling (80)

Signaling (19)

Signaling (18)

Signaling (28)

Signaling (46)

Signaling (38)

Signaling (81)

Signaling (20)

Signaling (22)

Signaling (29)

Signaling (49)

Signaling (39)

Signaling (82)

Signaling (21)

Signaling (24)

Signaling (30)

Signaling (50)

Signaling (41)

Signaling (83)

Signaling (23)

Signaling (36)

Signaling (31)

Signaling (51)

Signaling (47)

Signaling (84)

Signaling (40)

Signaling (78)

Signaling (32)

Signaling (52)

Signaling (48)

Signaling (85)

Signaling (59)

Signaling (92)

Signaling (33)

Signaling (53)

Signaling (56)

Signaling (107)

Signaling (63)

Signaling (93)

Signaling (34)

Signaling (54)

Signaling (67)

Signaling (110)

Signaling (66)

Signaling (94)

Signaling (60)

Signaling (55)

Signaling (123)

Signaling (119)

Signaling (68)

Signaling (95)

Signaling (70)

Signaling (57)

Signaling (128)

Signaling (120)

Signaling (79)

Signaling (96)

Signaling (71)

Signaling (58)

Signaling (129)

Signaling (142)

Signaling (86)

Signaling (97)

Signaling (72)

Signaling (61)

Signaling (130)

Signaling (144)

Signaling (87)

Signaling (98)

Signaling (73)

Signaling (62)

Signaling (131)

Signaling (153)

Signaling (88)

Signaling (99)

Signaling (74)

Signaling (76)

Signaling (148)

Signaling (154)

Signaling (89)

Signaling (100)

Signaling (115)

Signaling (77)

Signaling (149)

Signaling (162)

Signaling (90)

Signaling (101)

Signaling (132)

Signaling (104)

 

Signaling (173)

Signaling (91)

Signaling (102)

Signaling (138)

Signaling (105)

 

Signaling (174)

Signaling (103)

Signaling (106)

Signaling (141)

Signaling (133)

 

Signaling (175)

Signaling (108)

Signaling (112)

Signaling (146)

Signaling (134)

 

Signaling (176)

Signaling (109)

Signaling (117)

Signaling (147)

Signaling (135)

 
 

Signaling (111)

Signaling (118)

Signaling (158)

Signaling (136)

 
 

Signaling (113)

Signaling (124)

Signaling (159)

Signaling (137)

 
 

Signaling (114)

Signaling (143)

Signaling (160)

Signaling (139)

 
 

Signaling (116)

Signaling (145)

Signaling (161)

Signaling (140)

 
 

Signaling (121)

Signaling (150)

Signaling (165)

Signaling (152)

 
 

Signaling (122)

Signaling (151)

Signaling (166)

Signaling (155)

 
 

Signaling (125)

Signaling (170)

Signaling (167)

Signaling (169)

 
 

Signaling (126)

Signaling (171)

Signaling (168)

Signaling (178)

 
 

Signaling (127)

 

Signaling (177)

   
 

Signaling (156)

       
 

Signaling (157)

       
 

Signaling (163)

       
 

Signaling (164)

       
 

Signaling (172)

       
 

Signaling (179)

       

Signaling (1)

Table 10-2 lists the details of the Signaling (1) informational event. For additional information, refer to the "Test Report—Signaling (1)" section.

Table 10-2 Signaling (1) Details 

Description

Test Report

Severity

Information

Threshold

10000

Throttle

0


Signaling (2)

Signaling (2) is not used.

Signaling (3)

Signaling (3) is not used.

Signaling (4)

Table 10-3 lists the details of the Signaling (4) warning event. To monitor and correct the cause of the event, refer to the "Invalid Message Received—Signaling (4)" section.

Table 10-3 Signaling (4) Details 

Description

Invalid Message Received

Severity

Warning

Threshold

100

Throttle

0

Datawords

Endpoint Name—STRING [40]
Message Type—STRING [40]

Primary
Cause

This event is issued when a signaling adapter has received an invalid message from the specified endpoint.

Primary
Action

Monitor the associated signaling link to see if there is an interruption of service on the link.

Secondary
Action

If there is a communication problem, restart the link.

Ternary
Action

Verify that the version of the protocol used by the device at the endpoint is consistent with the version expected by the call agent.

Subsequent
Action

If there is a mismatch, then either the endpoint or call agent must be reprovisioned.


Signaling (5)

Signaling (5) is not used.

Signaling (6)

Table 10-4 lists the details of the Signaling (6) warning event. To monitor and correct the cause of the event, refer to the "Database Module Function Call Failure—Signaling (6)" section.

Table 10-4 Signaling (6) Details 

Description

Database Module Function Call Failure

Severity

Warning

Threshold

100

Throttle

0

Datawords

Endpoint Name—STRING [40]
Return Code—FOUR_BYTES
Function Name—STRING [64]
Calling Function—STRING [64]
Index—FOUR_BYTES

Primary
Cause

A signaling adapter has detected an error while accessing a database interface.

Primary
Action

If the database that the adapter attempted to access is not available, restart the associated process.

Secondary
Action

If incompatible versions of the signaling adapter process and the database processes are present on the system, correct the error and restart the processes.


Signaling (7)

Table 10-5 lists the details of the Signaling (7) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Socket Failure—Signaling (7)" section.

Table 10-5 Signaling (7) Details 

Description

Socket Failure

Severity

Major

Threshold

30

Throttle

0

Datawords

Reason Text—STRING [30]

Primary
Cause

Issued when there is a failure in creating or binding to the User Datagram Protocol (UDP) socket.

Primary
Action

Verify that there is no conflict in the port assignment with other processes in the system and ensure that no previous instance of the same process is still running.

Secondary
Cause

A software logic problem has occurred.

Secondary
Action

Contact the Cisco Technical Assistance Center (TAC).


Signaling (8)

Table 10-6 lists the details of the Signaling (8) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Session Initiation Protocol Message Receive Failure—Signaling (8)" section.

Table 10-6 Signaling (8) Details 

Description

Session Initiation Protocol Message Receive Failure (SIP Message Receive Failure)

Severity

Major

Threshold

30

Throttle

0

Datawords

Reason Text—STRING [50]

Primary
Cause

Operating system level network errors have occurred or an invalid network configuration exists.

Primary
Action

Have your network administrator resolve the network errors. Contact Cisco TAC if you need assistance. Manually clear the alarm. Restart this call agent instance using the platform start command.


Signaling (9)

Table 10-7 lists the details of the Signaling (9) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Timeout on Internet Protocol Address—Signaling (9)" section.

Table 10-7 Signaling (9) Details 

Description

Timeout on Internet Protocol Address (Timeout on IP Address)

Severity

Major

Threshold

100

Throttle

0

Datawords

MGW/Term Name—STRING [80]
Gateway Type—STRING [32]
Possible Cause—STRING [32]

Primary
Cause

Issued when opticall is unable to communicate with a gateway.

Primary
Action

Verify that the gateway is configured for service and that it has been set in service.

Secondary
Action

Attempt to ping the gateway using the Internet Protocol (IP) address from the event report. If the ping is not successful, then diagnose the issue that prevents the address from being reached.

Ternary
Action

Use the status media gateway (MGW) identification (ID) = xxx, where xxx is the IP address given in the event report. If the status is not in service (INS), then use the control mgw command to put it in service.


Signaling (10)

Table 10-8 lists the details of the Signaling (10) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Failed to Send Complete Session Initiation Protocol Message—Signaling (10)" section.

Table 10-8 Signaling (10) Details 

Description

Failed to Send Complete Session Initiation Protocol Message (Failed to Send Complete SIP Message)

Severity

Minor

Threshold

100

Throttle

0

Datawords

Destination Address—STRING [64]

Primary
Cause

Notifies the user that the Session Initiation Protocol (SIP) stack failed to send a SIP message because the message exceeded the maximum length of a UDP packet.

Primary
Action

If encountered in normal network operations, the message should be captured on passive testing equipment and sent to Cisco TAC for evaluation.


Signaling (11)

Table 10-9 lists the details of the Signaling (11) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Failed to Allocate Session Initiation Protocol Control Block—Signaling (11)" section.

Table 10-9 Signaling (11) Details 

Description

Failed to Allocate Session Initiation Protocol Control Block (Failed to Allocate SIP Control Block)

Severity

Major

Threshold

100

Throttle

0

Datawords

Size—TWO_BYTES
Detail—STRING [80]

Primary
Cause

Issued when there is not enough memory to allocate a SIP call control block.

Primary
Action

Increase the SIP call control block (CCB) count specified in mem.cfg file.

Secondary
Action

Restart call agent for the changes to take effect.


Signaling (12)

Table 10-10 lists the details of the Signaling (12) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Feature Server Is Not Up or Is Not Responding to Call Agent—Signaling (12)" section.

Table 10-10 Signaling (12) Details 

Description

Feature Server is not Up or is not Responding to Call Agent

Severity

Critical

Threshold

30

Throttle

0

Datawords

Domain Name of FS—STRING [65]
Feature Server ID—STRING [20]

Primary
Cause

The feature server platform is down or is not operating properly.

Primary
Action

Restart the applicable feature server.


Signaling (13)

Table 10-11 lists the details of the Signaling (13) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Signaling System 7 Signaling Link Down—Signaling (13)" section.

Table 10-11 Signaling (13) Details 

Description

Signaling System 7 Signaling Link Down (SS7 Signaling Link Down)

Severity

Major

Threshold

100

Throttle

0

Datawords

Link_Number—ONE_BYTE

Link_Name—STRING [25]

Primary
Cause

The Signaling System 7 (SS7) trunk group may be out-of-service (OOS).

Primary
Action

Use the control ss7-trunk-grp command to place the trunk group in service (INS).

Secondary
Cause

The local Ulticom stack may be down.

Secondary
Action

Run the Ulticom stack again.

Ternary
Cause

The SS7 link may be disconnected or faulty.

Ternary
Action

Check the Ulticom local configuration.

Subsequent
Cause

The remote SS7 signaling site may be down or incorrectly configured.

Subsequent
Action

Check the Ulticom remote configuration.


Signaling (14)

Table 10-12 lists the details of the Signaling (14) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Link Is Remotely Inhibited—Signaling (14)" section.

Table 10-12 Signaling (14) Details 

Description

Link is Remotely Inhibited

Severity

Minor

Threshold

100

Throttle

0

Datawords

Link—ONE_BYTE
Link Name—STRING [8]

Primary
Cause

Issued when the specified Signaling System 7 (SS7) link is inhibited at the remote end.

Primary
Action

Monitor the events at the network level for any that are related to the specified SS7 link. Restorative actions need to be taken on the remote end.


Signaling (15)

Table 10-13 lists the details of the Signaling (15) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Link Is Locally Inhibited—Signaling (15)" section.

Table 10-13 Signaling (15) Details 

Description

Link is Locally Inhibited

Severity

Minor

Threshold

100

Throttle

0

Datawords

Link Number—ONE_BYTE
Link Name—STRING [8]

Primary
Cause

Issued when the specified SS7 link is inhibited at the local end.

Primary
Action

Verify that the SS7 signaling adapter process is running and that the SS7 interface card(s) are in service.

Secondary
Action

If a component is found to be nonoperational, restore it to service.


Signaling (16)

Table 10-14 lists the details of the Signaling (16) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Link Is Congested—Signaling (16)" section.

Table 10-14 Signaling (16) Details 

Description

Link is Congested

Severity

Minor

Threshold

100

Throttle

0

Datawords

Link No—ONE_BYTE

Primary
Cause

Issued when the specified SS7 link is experiencing congestion.

Primary
Action

Monitor event reports at the network level to determine if the traffic load on the specified SS7 link is too high on the local end, or if the remote end is lagging in processing the traffic.

Secondary
Action

Verify that the SS7 link has not degraded in quality.

Ternary
Action

Verify that the traffic load has not become unbalanced if multiple SS7 links are used.

Subsequent
Action

Verify that local SS7 signaling adapter process is running normally.


Signaling (17)

Table 10-15 lists the details of the Signaling (17) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Link: Local Processor Outage—Signaling (17)" section.

Table 10-15 Signaling (17) Details 

Description

Link: Local Processor Outage

Severity

Minor

Threshold

100

Throttle

0

Datawords

Link No—ONE_BYTE
Link Name—STRING [8]

Primary
Cause

Issued when the specified SS7 link has experienced a processor outage.

Primary
Action

Monitor the system for maintenance event reports associated with the signaling adapter or the underlying platform instances that support the specified SS7 link. Verify that the process and or platform are restarted and returned to service.


Signaling (18)

Table 10-16 lists the details of the Signaling (18) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Link: Remote Processor Outage—Signaling (18)" section.

Table 10-16 Signaling (18) Details 

Description

Link: Remote Processor Outage

Severity

Minor

Threshold

100

Throttle

0

Datawords

Link No—ONE_BYTE
Link Name—STRING [8]

Primary
Cause

Issued when the specified SS7 link has experienced a processor outage.

Primary
Action

Monitor the network level event reports for any events associated with the processing complex used by the specified SS7 link. Verify that the SS7 link is returned to service.


Signaling (19)

Table 10-17 lists the details of the Signaling (19) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Link Set Inaccessible—Signaling (19)" section.

Table 10-17 Signaling (19) Details 

Description

Link Set Inaccessible

Severity

Major

Threshold

100

Throttle

0

Datawords

Link Set No—ONE_BYTE
Link Set Name—STRING [8]

Primary
Cause

Issued when the specified SS7 link set is inaccessible.

Primary
Action

If the SS7 signaling adapter is not running normally and the associated call agent platform is not active, return them to service.


Signaling (20)

Table 10-18 lists the details of the Signaling (20) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Link Set Congestion—Signaling (20)" section.

Table 10-18 Signaling (20) Details 

Description

Link Set Congestion

Severity

Major

Threshold

100

Throttle

0

Datawords

Link Set No—ONE_BYTE
Link Set Name—STRING [8]
Congestion Level—ONE_BYTE

Primary
Cause

Issued when the specified SS7 link set is experiencing congestion.

Primary
Action

Monitor event reports at the network level to determine if the traffic load on the specified SS7 link set is too high on the local end, or if the remote end is lagging in processing the traffic.

Secondary
Action

Verify that the SS7 link set has not degraded in quality.

Ternary
Action

Verify that the traffic load has not become unbalanced if multiple SS7 link sets are used.

Subsequent
Action

Verify that local SS7 signaling adapter process is running normally.


Signaling (21)

Table 10-19 lists the details of the Signaling (21) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Route Set Failure—Signaling (21)" section.

Table 10-19 Signaling (21) Details 

Description

Route Set Failure

Severity

Major

Threshold

200

Throttle

0

Datawords

Route Set No—TWO_BYTES
Route Set Name—STRING [8]

Primary
Cause

Issued when the specified route set has experienced a failure.

Primary
Action

Verify that the processing complex supporting the route set is functional.

Secondary
Action

Monitor event reports at the network level to determine the failing component and to verify its restoral to service.


Signaling (22)

Table 10-20 lists the details of the Signaling (22) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Route Set Congested—Signaling (22)" section.

Table 10-20 Signaling (22) Details 

Description

Route Set Congested

Severity

Minor

Threshold

100

Throttle

0

Datawords

Route Set No—TWO_BYTES
Route Set Name—STRING [8]
Congestion Level—ONE_BYTE

Primary
Cause

Issued when the specified route set is experiencing congestion.

Primary
Action

Monitor the event reports at the network level to determine if the traffic load on the specified SS7 link set is too high on the local end, or if the remote end is lagging in processing the traffic.

Secondary
Action

Verify that the SS7 link set has not degraded in quality.

Ternary
Action

Verify that the traffic load has not become unbalanced if multiple SS7 link sets are used.

Subsequent
Action

Verify that local SS7 signaling adapter process is running normally.


Signaling (23)

Table 10-21 lists the details of the Signaling (23) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Destination Point Code Unavailable—Signaling (23)" section.

Table 10-21 Signaling (23) Details 

Description

Destination Point Code Unavailable (DPC Unavailable)

Severity

Major

Threshold

200

Throttle

0

Datawords

DPC—STRING [12]

Primary
Cause

Issued when the specified destination point code (DPC) is not available. This is usually caused by one of the following:
1. A failure in the affected DPC.
2. An unavailable route between the Cisco BTS 10200 and the affected DPC.

Primary
Action

Verify that an alternate routing has been assigned for traffic destined to the affected DPC.


Signaling (24)

Table 10-22 lists the details of the Signaling (24) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Destination Point Code Congested—Signaling (24)" section.

Table 10-22 Signaling (24) Details 

Description

Destination Point Code Congested (DPC Congested)

Severity

Minor

Threshold

100

Throttle

0

Datawords

DPC—STRING [12]
DPC Type—ONE_BYTE
Congestion Level—ONE_BYTE

Primary
Cause

Issued when the specified destination point code is congested.

Primary
Action

Monitor the event reports at the network level to determine if the traffic load to the specified DPC is too high on the local end, or if the remote end is lagging in processing the traffic.


Signaling (25)

Table 10-23 lists the details of the Signaling (25) warning event. To monitor and correct the cause of the event, refer to the "Unanswered Blocking Message—Signaling (25)" section.

Table 10-23 Signaling (25) Details 

Description

Unanswered Blocking Message (Unanswered BLO)

Severity

Warning

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a blocking (BLO) message was not acknowledged before the timer 13 (T13) expired for the associated circuit identification code (CIC).

Primary
Action

Verify that the SS7 signaling adapter processes are running normally. Verify that the call agent platform is active.

Secondary
Action

Verify that the SS7 interface hardware is in service. Verify that the associated SS7 signaling link is available.

Ternary
Action

Verify that the T13 timer is set to an appropriate level.

Subsequent
Action

Verify that the SS7 link is not congested.


Signaling (26)

Table 10-24 lists the details of the Signaling (26) warning event. To monitor and correct the cause of the event, refer to the "Unanswered Unblocking Message—Signaling (26)" section.

Table 10-24 Signaling (26) Details 

Description

Unanswered Unblocking Message (Unanswered UBL)

Severity

Warning

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when an unblocking message (UBL) message was not acknowledged before the timer 15 (T15) expired for the associated CIC.

Primary
Action

Verify that the SS7 signaling adapter processes are running normally. Verify that the call agent platform is active.

Secondary
Action

Verify that the SS7 interface hardware is in service. Verify that the associated SS7 signaling link is available.

Ternary
Action

Verify that the T13 timer is set to an appropriate level.

Subsequent
Action

Verify that the SS7 link is not congested.


Signaling (27)

Table 10-25 lists the details of the Signaling (27) warning event. To monitor and correct the cause of the event, refer to the "Unanswered Circuit Group Blocking Message—Signaling (27)" section.

Table 10-25 Signaling (27) Details 

Description

Unanswered Circuit Group Blocking Message (Unanswered CGB)

Severity

Warning

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a circuit group blocking (CGB) message was not acknowledged before the timer 19 (T19) expired for the associated CIC.

Primary
Action

Verify that the SS7 signaling adapter processes are running normally. Verify that the call agent platform is active.

Secondary
Action

Verify that the SS7 interface hardware is in service. Verify that the associated SS7 signaling link is available.

Ternary
Action

Verify that the T13 timer is set to an appropriate level.

Subsequent
Action

Verify that the SS7 link is not congested.


Signaling (28)

Table 10-26 lists the details of the Signaling (28) warning event. To monitor and correct the cause of the event, refer to the "Unanswered Circuit Group Unblocking Message—Signaling (28)" section.

Table 10-26 Signaling (28) Details 

Description

Unanswered Circuit Group Unblocking Message (Unanswered CGU)

Severity

Warning

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a circuit group unblocking (CGU) message was not acknowledged before the timer 21 (T21) expired for the associated CIC.

Primary
Action

Verify that the SS7 signaling adapter processes are running normally.

Secondary
Action

Verify that the call agent platform is active.

Ternary
Action

Verify that the SS7 interface hardware is in service.

Subsequent
Action

Verify that the associated SS7 signaling link is available. Verify that the T13 timer is set to an appropriate level. Verify that the SS7 link is not congested.


Signaling (29)

Table 10-27 lists the details of the Signaling (29) warning event. To monitor and correct the cause of the event, refer to the "Unanswered Circuit Query Message—Signaling (29)" section.

Table 10-27 Signaling (29) Details 

Description

Unanswered Circuit Query Message (Unanswered CQM)

Severity

Warning

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a circuit query message (CQM) message was not acknowledged before the timer 28 (T28) expired for the associated CIC.

Primary
Action

Verify that the SS7 signaling adapter processes are running normally.

Secondary
Action

Verify that the call agent platform is active. Verify that the SS7 interface hardware is in service.

Ternary
Action

Verify that the associated SS7 signaling link is available.

Subsequent
Action

Verify that the T13 timer is set to an appropriate level. Verify that the SS7 link is not congested.


Signaling (30)

Table 10-28 lists the details of the Signaling (30) warning event. To monitor and correct the cause of the event, refer to the "Unanswered Circuit Validation Test Message—Signaling (30)" section.

Table 10-28 Signaling (30) Details 

Description

Unanswered Circuit Validation Test Message (Unanswered CVT)

Severity

Warning

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a circuit validation test (CVT) message was not acknowledged before the Tcvt expired for the associated CIC.

Primary
Action

Verify that the SS7 signaling adapter processes are running normally.

Secondary
Action

Verify that the call agent platform is active.

Ternary
Action

Verify that the SS7 interface hardware is in service.

Subsequent
Action

Verify that the associated SS7 signaling link is available. Verify that the T13 timer is set to an appropriate level. Verify that the SS7 link is not congested.


Signaling (31)

Table 10-29 lists the details of the Signaling (31) warning event. To monitor and correct the cause of the event, refer to the "Unanswered Reset Circuit Message—Signaling (31)" section.

Table 10-29 Signaling (31) Details 

Description

Unanswered Reset Circuit Message (Unanswered RSC)

Severity

Warning

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a reset circuit (RSC) message was not acknowledged before the timer 17 (T17) expired for the associated CIC.

Primary
Action

Verify that the SS7 signaling adapter processes are running normally. Verify that the call agent platform is active.

Secondary
Action

Verify that the SS7 interface hardware is in service. Verify that the associated SS7 signaling link is available.

Ternary
Action

Verify that the T13 timer is set to an appropriate level.

Subsequent
Action

Verify that the SS7 link is not congested.


Signaling (32)

Table 10-30 lists the details of the Signaling (32) warning event. To monitor and correct the cause of the event, refer to the "Unanswered Group Reset Message—Signaling (32)" section.

Table 10-30 Signaling (32) Details 

Description

Unanswered Group Reset Message (Unanswered GRS)

Severity

Warning

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a group reset (GRS) message was not acknowledged before the timer 23 (T23) expired for the associated CIC.

Primary
Action

Verify that the SS7 signaling adapter processes are running normally. Verify that the call agent platform is active.

Secondary
Action

Verify that the SS7 interface hardware is in service. Verify that the associated SS7 signaling link is available.

Ternary
Action

Verify that the T13 timer is set to an appropriate level.

Subsequent
Action

Verify that the SS7 link is not congested.


Signaling (33)

Table 10-31 lists the details of the Signaling (33) warning event. To monitor and correct the cause of the event, refer to the "Unanswered Release Message—Signaling (33)" section.

Table 10-31 Signaling (33) Details 

Description

Unanswered Release Message (Unanswered REL)

Severity

Warning

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a release (REL) message was not acknowledged before the timer 5 (T5) expired for the associated CIC.

Primary
Action

Verify that the SS7 signaling adapter processes are running normally.

Secondary
Action

Verify that the call agent platform is active. Verify that the SS7 interface hardware is in service.

Ternary
Action

Verify that the associated SS7 signaling link is available. Verify that the T13 timer is set to an appropriate level.

Subsequent
Action

Verify that the SS7 link is not congested.


Signaling (34)

Table 10-32 lists the details of the Signaling (34) warning event. To monitor and correct the cause of the event, refer to the "Unanswered Continuity Check Request Message—Signaling (34)" section.

Table 10-32 Signaling (34) Details 

Description

Unanswered Continuity Check Request Message (Unanswered CCR)

Severity

Warning

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when an loop prevention acknowledgement (LPA) message was not acknowledged before the timer continuity check request (TCCR) expired for the associated CIC.

Primary
Action

Verify that the SS7 signaling adapter processes are running normally.

Secondary
Action

Verify that the call agent platform is active.

Ternary
Action

Verify that the SS7 interface hardware is in service.

Subsequent
Action

Verify that the associated SS7 signaling link is available. Verify that the T13 timer is set to an appropriate level. Verify that the SS7 link is not congested.


Signaling (35)

Signaling (35) is not used.

Signaling (36)

Table 10-33 lists the details of the Signaling (36) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Trunk Locally Blocked—Signaling (36)" section.

Table 10-33 Signaling (36) Details 

Description

Trunk Locally Blocked

Severity

Minor

Threshold

500

Throttle

0

Datawords

CIC Number—STRING [40]
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]
MGW-EP-NAME—STRING [64]
MGW-TSAP-ADDR—STRING [80]
Reason—STRING [80]

Primary
Cause

Issued when a BLO or CGB message was sent on the specified CIC.

Primary
Action

No action required.


Signaling (37)

Signaling (37) is not used.

Signaling (38)

Signaling (38) is not used.

Signaling (39)

Signaling (39) is not used.

Signaling (40)

Table 10-34 lists the details of the Signaling (40) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Trunk Remotely Blocked—Signaling (40)" section.

Table 10-34 Signaling (40) Details 

Description

Trunk Remotely Blocked

Severity

Major

Threshold

500

Throttle

0

Datawords

CIC Number—STRING [40]
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]
MGW-EP-NAME—STRING [64]
MGW-TSAP-ADDR—STRING [80]

Primary
Cause

Issued when a BLO or CGB message was received on the specified CIC if it is an SS7 trunk. Issued when a service OOS message is received for Integrated Services Digital Network (ISDN) trunks. Issued when Reverse Make Busy (RBZ) signal is received for channel-associated signaling (CAS) operator trunk.

Primary
Action

No action required. You can manually recover from this condition locally by controlling the affected trunks to the unequipped (UEQP) state and back to the INS state.


Signaling (41)

Signaling (41) is not used.

Signaling (42)

Table 10-35 lists the details of the Signaling (42) informational event. For additional information, refer to the "Continuity Testing Message Received on the Specified Circuit Identification Code—Signaling (42)" section.

Table 10-35 Signaling (42) Details 

Description

Continuity Testing Message Received on the Specified Circuit Identification Code (COT Message Received on the Specified CIC)

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a continuity testing (COT) message was received on the specified CIC.

Primary
Action

No action required.


Signaling (43)

Table 10-36 lists the details of the Signaling (43) informational event. For additional information, refer to the "Release Complete Received in Response to Reset Circuit Message on the Specified Circuit Identification Code—Signaling (43)" section.

Table 10-36 Signaling (43) Details 

Description

Release Complete Received in Response to Reset Circuit Message on the Specified Circuit Identification Code (RLC Received in Response to RSC Message on the Specified CIC)

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a release complete (RLC) message was received in response to an RSC message on the specified CIC.

Primary
Action

No action required.


Signaling (44)

Table 10-37 lists the details of the Signaling (44) informational event. For additional information, refer to the "Continuity Recheck Is Performed on Specified Circuit Identification Code—Signaling (44)" section.

Table 10-37 Signaling (44) Details 

Description

Continuity Recheck is Performed on Specified Circuit Identification Code (Continuity Recheck is Performed on Specified CIC)

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a continuity recheck was performed on the specified CIC.

Primary
Action

No action required.


Signaling (45)

Table 10-38 lists the details of the Signaling (45) informational event. For additional information, refer to the "Circuit Is Unequipped on Remote Side—Signaling (45)" section.

Table 10-38 Signaling (45) Details 

Description

Circuit is Unequipped on Remote Side

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when an unequipped circuit has been detected on the remote side.

Primary
Action

Monitor the event reports at the network level to find out if an existing circuit was unequipped causing a status mismatch with the local end.


Signaling (46)

Table 10-39 lists the details of the Signaling (46) informational event. For additional information, refer to the "Specified Circuit Identification Code Is Invalid for the Operation—Signaling (46)" section.

Table 10-39 Signaling (46) Details 

Description

Specified Circuit Identification Code is Invalid for the Operation (Specified CIC is Invalid for the Operation)

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when an invalid operation was performed on the specified CIC.

Primary
Action

Verify that the SS7 provisioning tables are properly configured at the circuit level.


Signaling (47)

Signaling (47) is not used.

Signaling (48)

Signaling (48) is not used.

Signaling (49)

Table 10-40 lists the details of the Signaling (49) informational event. For additional information, refer to the "A General Processing Error Encountered—Signaling (49)" section.

Table 10-40 Signaling (49) Details 

Description

A General Processing Error Encountered

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a general SS7 processing error occurred due to all resources being busy or an invalid event occurring.

Primary
Action

Verify the status of the signaling adapter process and the SS7 signaling interface to ensure proper operation.


Signaling (50)

Table 10-41 lists the details of the Signaling (50) informational event. For additional information, refer to the "Unexpected Message for the Call State Is Received: Clear Call—Signaling (50)" section.

Table 10-41 Signaling (50) Details 

Description

Unexpected Message for the Call State is Received: Clear Call

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when an unexpected message was received for the current call state.

Primary
Action

The call is cleared. Verify the status of the signaling adapter process and the SS7 signaling interface to ensure proper operation.


Signaling (51)

Table 10-42 lists the details of the Signaling (51) informational event. For additional information, refer to the "Set Trunk State as Remotely Unequipped—Signaling (51)" section.

Table 10-42 Signaling (51) Details 

Description

Set Trunk State as Remotely Unequipped

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when the specified CIC is marked as remotely unequipped due to the CQM response indicating that it is unequipped at the far end.

Primary
Action

Equip the trunk circuit at the far end.


Signaling (52)

Table 10-43 lists the details of the Signaling (52) informational event. For additional information, refer to the "Set Trunk State as Not Remotely Blocked—Signaling (52)" section.

Table 10-43 Signaling (52) Details 

Description

Set Trunk State as Not Remotely Blocked

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when the specified CIC is marked as not remotely blocked due to the CQM response indicating that it is not remotely blocked at the far end.

Primary
Action

No action required.


Signaling (53)

Table 10-44 lists the details of the Signaling (53) informational event. For additional information, refer to the "Set Trunk State as Remotely Blocked—Signaling (53)" section.

Table 10-44 Signaling (53) Details 

Description

Set Trunk State as Remotely Blocked

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when the specified CIC is marked as remotely blocked due to the CQM response indicating that it is remotely blocked at the far end.

Primary
Action

Clear the blocking situation at the far end based on network level event reports.


Signaling (54)

Table 10-45 lists the details of the Signaling (54) informational event. For additional information, refer to the "Circuit Validation Test Aborted—Signaling (54)" section.

Table 10-45 Signaling (54) Details 

Description

Circuit Validation Test Aborted

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when the specified circuit failed a validation test due to an internal failure.

Primary
Action

Verify that the SS7 signaling adapter process and the SS7 interface are operating normally.


Signaling (55)

Table 10-46 lists the details of the Signaling (55) informational event. For additional information, refer to the "Circuit Validation Successful—Signaling (55)" section.

Table 10-46 Signaling (55) Details 

Description

Circuit Validation Successful

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when the specified circuit was successfully validated.

Primary
Action

No action required.


Signaling (56)

Signaling (56) is not used.

Signaling (57)

Table 10-47 lists the details of the Signaling (57) informational event. For additional information, refer to the "Continuity Recheck Failed—Signaling (57)" section.

Table 10-47 Signaling (57) Details 

Description

Continuity Recheck Failed

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a continuity recheck of the specified CIC failed.

Primary
Action

Verify that the SS7 signaling adapter process and the SS7 interface are operating normally.


Signaling (58)

Table 10-48 lists the details of the Signaling (58) informational event. For additional information, refer to the "Continuity Recheck Successful—Signaling (58)" section.

Table 10-48 Signaling (58) Details 

Description

Continuity Recheck Successful

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

Issued when a continuity recheck of the specified CIC was successful.

Primary
Action

No action required.


Signaling (59)

Table 10-49 lists the details of the Signaling (59) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Auto State Change for Integrated Services Digital Network Trunk Group by Media Gateway—Signaling (59)" section.

Table 10-49 Signaling (59) Details 

Description

Auto State Change for Integrated Services Digital Network Trunk Group by Media Gateway (Auto State Change for ISDN Trunk Group by Media Gateway)

Severity

Major

Threshold

100

Throttle

0

Datawords

Trunk Group ID—FOUR_BYTES
Trunk Group Index—FOUR_BYTES
Media Gateway Name—STRING [65]
Media Gateway Index—FOUR_BYTES
Service Status—FOUR_BYTES

Primary
Cause

Issued when the specified ISDN trunk group's status was changed due to a media gateway operation.

Primary
Action

Monitor the event reports at the network level to determine which media gateway caused the status change of the trunk group.

Secondary
Action

Verify that the gateway is reconfigured properly to support the usage of the trunk group.


Signaling (60)

Table 10-50 lists the details of the Signaling (60) warning event. To monitor and correct the cause of the event, refer to the "Integrated Services Digital Network Status Message Containing Error Indication Received—Signaling (60)" section.

Table 10-50 Signaling (60) Details 

Description

Integrated Services Digital Network Status Message Containing Error Indication Received (ISDN Status Message Containing Error Indication Received)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Termination Name—STRING [40]
Termination Index—FOUR_BYTES
Trunk Group ID—FOUR_BYTES
Trunk Group Index—FOUR_BYTES
Cause Value—ONE_BYTE
Call State—ONE_BYTE

Primary
Cause

Issued when an ISDN status message was received containing an error indication for the specified termination.

Primary
Action

If the specified termination is not operating normally, place it in the service state.


Signaling (61)

Table 10-51 lists the details of the Signaling (61) informational event. For additional information, refer to the "Trunk Operational State Changed by Service Message—Signaling (61)" section.

Table 10-51 Signaling (61) Details 

Description

Trunk Operational State Changed by Service Message

Severity

Information

Threshold

100

Throttle

0

Datawords

Termination Name—STRING [40]
Termination Index—FOUR_BYTES
Trunk Group ID—FOUR_BYTES
Trunk Group Index—FOUR_BYTES
Service Status—FOUR_BYTES

Primary
Cause

Issued when the specified trunk group's operational status was changed by a service message from the specified gateway.

Primary
Action

Monitor the event reports at the network level to verify that the specified gateway and terminations are operating normally.


Signaling (62)

Table 10-52 lists the details of the Signaling (62) informational event. For additional information, refer to the "Received Integrated Services Digital Network Restart Message—Signaling (62)" section.

Table 10-52 Signaling (62) Details 

Description

Received Integrated Services Digital Network Restart Message (Received ISDN Restart Message)

Severity

Information

Threshold

100

Throttle

0

Datawords

Termination Name—STRING [40]
Termination Index—FOUR_BYTES
Trunk Group ID—FOUR_BYTES
Trunk Group Index—FOUR_BYTES
Flag—FOUR_BYTES

Primary
Cause

Issued when an ISDN restart message was received from the specified gateway.

Primary
Action

Monitor the event reports at the network level to verify that the specified gateway and terminations are operating normally.


Signaling (63)

Table 10-53 lists the details of the Signaling (63) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Media Gateway/Termination Faulty—Signaling (63)" section.

Table 10-53 Signaling (63) Details 

Description

Media Gateway/Termination Faulty

Severity

Major

Threshold

100

Throttle

0

Datawords

Fully Qualified Name—STRING [80]
Type of Gateway—STRING [32]
Reason for Failure—STRING [80]

Primary
Cause

Issued when a media gateway or termination has gone faulty due to the detection of an unknown endpoint, an unknown package type, an unknown event, a hardware failure, or a general call agent error.

Primary
Action

Verify the proper operation of the media gateway specified. Place the termination out-of-service and then back into service from the call agent.


Signaling (64)

Table 10-54 lists the details of the Signaling (64) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Media Gateway Adapter Running Out of Shared Memory Pools—Signaling (64)" section.

Table 10-54 Signaling (64) Details 

Description

Media Gateway Adapter Running out of Shared Memory Pools (MGA Running out of Shared Memory Pools)

Severity

Critical

Threshold

100

Throttle

0

Primary
Cause

Issued when the Media Gateway Control Protocol (MGCP) signaling adapter was unable to allocate data storage for an inter-process communication (IPC) message due to a lack of resources.

Primary
Action

Contact Cisco TAC for assistance.


Signaling (65)

Table 10-55 lists the details of the Signaling (65) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Media Gateway Adapter Running Out of Heap Memory—Signaling (65)" section.

Table 10-55 Signaling (65) Details 

Description

Media Gateway Adapter Running out of Heap Memory (MGA Running out of Heap Memory)

Severity

Critical

Threshold

100

Throttle

0

Primary
Cause

Issued when the MGCP signaling adapter was unable to allocate data storage for an IPC message from the heap due to a lack of resources.

Primary
Action

Contact Cisco TAC for assistance.


Signaling (66)

Table 10-56 lists the details of the Signaling (66) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Call Agent Internal Error (Because of Which Media Gateway Adapter has to Start Automatically)—Signaling (66)" section.

Table 10-56 Signaling (66) Details 

Description

Call Agent Internal Error (Because of Which Media Gateway Adapter has to Start Automatically) (CA Internal Error (Because of Which MGA has to Start Automatically))

Severity

Major

Threshold

100

Throttle

0

Datawords

Fully Qualified Name—STRING [80]
Reason—STRING [80]
Detailed Reason—STRING [80]

Primary
Cause

Issued when a call agent internal error has occurred causing the restart of the MGCP signaling adapter.

Primary
Action

Send the log files to Cisco TAC for analysis and corrective action.


Signaling (67)

Signaling (67) is not used.

Signaling (68)

Signaling (68) is not used.

Signaling (69)

Table 10-57 lists the details of the Signaling (69) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Call Agent Is Not Up or Is Not Responding to the Feature Server—Signaling (69)" section.

Table 10-57 Signaling (69) Details 

Description

Call Agent is not Up or is not Responding to the Feature Server

Severity

Critical

Threshold

100

Throttle

0

Datawords

Configured CA Name—STRING [70]

Primary
Cause

The Call Agent (CA) to Feature Server (FS) link has had a communication failure due to wrong system configuration; or the CA or FS is down.

Primary
Action

Check the configuration related to the CA to FS communication link. Check the FS table entries and the CA entry.


Signaling (70)

Table 10-58 lists the details of the Signaling (70) warning event. To monitor and correct the cause of the event, refer to the "Integrated Services Digital Network Unable to Restore D-channel Due to Failed Communication—Signaling (70)" section.

Table 10-58 Signaling (70) Details 

Description

Integrated Services Digital Network Unable to Restore D-channel Due to Failed Communication (ISDN Unable to Restore D-channel Due to Failed Communication)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Trunk Group ID—FOUR_BYTES
Trunk Group Index—FOUR_BYTES

Primary
Cause

The ISDN signaling adapter is unable to restore a D-channel due to incorrect backhaul provisioning at the media gateway or call agent.

Primary
Action

Ensure that the provisioning of the backhaul port is correct at both the call agent and media gateway.


Signaling (71)

Table 10-59 lists the details of the Signaling (71) warning event. To monitor and correct the cause of the event, refer to the "Integrated Services Digital Network Unable to Establish D-Channel—Signaling (71)" section.

Table 10-59 Signaling (71) Details 

Description

Integrated Services Digital Network Unable to Establish D-channel (ISDN Unable to Establish D-channel)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Trunk Group ID—FOUR_BYTES
Trunk Group Index—FOUR_BYTES

Primary
Cause

The ISDN signaling adapter is unable to establish a D-channel due to layer 1 parameters not being provisioned correctly or improper provisioning of the network or user side.

Primary
Action

Verify the correct provisioning at the media gateway.


Signaling (72)

Table 10-60 lists the details of the Signaling (72) warning event. To monitor and correct the cause of the event, refer to the "Integrated Services Digital Network—Calls Lost Due to D-Channel Down for Period of Time—Signaling (72)" section.

Table 10-60 Signaling (72) Details 

Description

Integrated Services Digital Network—Calls Lost Due to D-channel Down for Period of Time (ISDN—Calls Lost Due to D-channel Down for Period of Time)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Trunk Group ID—FOUR_BYTES
Trunk Group Index—FOUR_BYTES

Primary
Cause

The ISDN signaling adapter has lost calls due to a D-channel being down as a result of a media gateway power loss or a loss of the connection between the private branch exchange (PBX) and the media gateway.

Primary
Action

Resupply power to the media gateway and verify that the connection between the PBX and the media gateway is intact.


Signaling (73)

Table 10-61 lists the details of the Signaling (73) warning event. To monitor and correct the cause of the event, refer to the "Integrated Services Digital Network—Unable to Send Restart Due to Restart Timer Expired—Signaling (73)" section.

Table 10-61 Signaling (73) Details 

Description

Integrated Services Digital Network—Unable to Send Restart Due to Restart Timer Expired (ISDN—Unable to Send Restart Due to Restart Timer Expired)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Termination Name—STRING [40]
Termination Index—FOUR_BYTES
Trunk Group ID—FOUR_BYTES
Trunk Group Index—FOUR_BYTES
Restart Class—FOUR_BYTES

Primary
Cause

The ISDN signaling adapter was unable to send a restart message due to the expiration of the restart timer.

Primary
Action

Verify that the restart timer is set to an appropriate level.


Signaling (74)

Table 10-62 lists the details of the Signaling (74) warning event. To monitor and correct the cause of the event, refer to the "Integrated Services Digital Network: Unable to Send the Service Due to the Service Timer Expired—Signaling (74)" section.

Table 10-62 Signaling (74) Details 

Description

Integrated Services Digital Network: Unable to Send the Service Due to the Service Timer Expired (ISDN: Unable to Send the Service Due to the Service Timer Expired)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Termination Name—STRING [40]
Termination Index—FOUR_BYTES
Trunk Group ID—FOUR_BYTES
Trunk Group Index—FOUR_BYTES
Service Status—FOUR_BYTES

Primary
Cause

The ISDN signaling adapter was unable to send a service message due to the expiration of the service timer.

Primary
Action

Ensure that the service timer is set to an appropriate level.


Signaling (75)

Table 10-63 lists the details of the Signaling (75) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Signaling System 7 Stack Not Ready—Signaling (75)" section.

Table 10-63 Signaling (75) Details 

Description

Signaling System 7 Stack Not Ready (SS7 Stack Not Ready)

Severity

Critical

Threshold

100

Throttle

0

Datawords

LogicalName—STRING [64]

Primary
Cause

SS7 stack is not configured properly.

Primary
Action

Check SS7 stack configuration.

Secondary
Cause

SS7 stack is not up and functioning.

Secondary
Action

Check SS7 stack status. Execute the platform start -i omni command to bring up SS7 stack.


Signaling (76)

Table 10-64 lists the details of the Signaling (76) informational event. For additional information, refer to the "Timeout on Remote Instance—Signaling (76)" section.

Table 10-64 Signaling (76) Details 

Description

Timeout on Remote Instance

Severity

Information

Threshold

100

Throttle

0

Datawords

Port Number—TWO_BYTES
Hostname—STRING [64]

Primary
Cause

The communication between the call agent and the remote instance is faulty.

Primary
Action

No action needed.


Signaling (77)

Table 10-65 lists the details of the Signaling (77) informational event. For additional information, refer to the "Integrated Services Digital Network D-Channel Switchover for Not Facility Associated Signaling—Signaling (77)" section.

Table 10-65 Signaling (77) Details 

Description

Integrated Services Digital Network D-channel Switchover for Not Facility Associated Signaling (ISDN D-channel Switchover for NFAS)

Severity

Information

Threshold

100

Throttle

0

Datawords

Trunk Group ID—FOUR_BYTES
Trunk Group Index—FOUR_BYTES

Primary
Cause

The D-channels were manually switched through use of the command line interface (CLI).

Primary
Action

Verify the operator action.

Secondary
Cause

The active D-channel is lost.

Secondary
Action

Verify that the gateway is operational and that the connection to the PBX is good.


Signaling (78)

Table 10-66 lists the details of the Signaling (78) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Integrated Services Digital Network Single D-Channel Down for Not Facility Associated Signaling—Signaling (78)" section.

Table 10-66 Signaling (78) Details 

Description

Integrated Services Digital Network Single D-channel Down for Not Facility Associated Signaling (ISDN Single D-channel Down for NFAS)

Severity

Minor

Threshold

100

Throttle

0

Datawords

Trunk Group ID—FOUR_BYTES
Trunk Group Idx—FOUR_BYTES
IS Primary D Channel—FOUR_BYTES

Primary
Cause

One of the ISDN D-channels in the primary rate interface (PRI) is down.

Primary
Action

Check the gateway power and the gateway connection to the PBX.


Signaling (79)

Table 10-67 lists the details of the Signaling (79) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Trunking Gateway Unreachable—Signaling (79)" section.

Table 10-67 Signaling (79) Details 

Description

Trunking Gateway Unreachable

Severity

Major

Threshold

100

Throttle

0

Datawords

Entity Name—STRING [40]
General Context—STRING [40]
Specific Context—STRING [40]
Failure Context—STRING [40]

Primary
Cause

The Trunking Gateway is not responding to keep-alive Audit Endpoint messages.

Primary
Action

Check the IP connectivity status between Cisco BTS 10200 Call Agent and the Trunking Gateway.


Signaling (80)

Table 10-68 lists the details of the Signaling (80) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Out of Bounds, Memory/Socket Error—Signaling (80)" section.

Table 10-68 Signaling (80) Details 

Description

Out of Bounds, Memory/Socket Error

Severity

Critical

Datawords

Process Name—STRING [40]
Description—STRING [40]
Extra Info—STRING [40]

Primary
Cause

Out of heap memory.

Primary
Action

Increase the random access memory (RAM) and contact Cisco TAC.

Secondary
Cause

Out of IPC pool memory.

Secondary
Action

Resize the IPC pool size in the platform configuration file.

Ternary
Cause

A socket error has occurred. An inappropriate or already bound socket is in use.

Ternary
Action

Check the UDP port supplied with the media gateway adapter (MGA) command-line for validity and prior use.


Signaling (81)

Table 10-69 lists the details of the Signaling (81) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Insufficient Heap Memory—Signaling (81)" section.

Table 10-69 Signaling (81) Details 

Description

Insufficient Heap Memory

Severity

Critical

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]

Primary
Cause

Issued when the H.323 Protocol (H.323) signaling adapter is unable to allocate memory from the system.

Primary
Action

Contact Cisco TAC for assistance.


Signaling (82)

Table 10-70 lists the details of the Signaling (82) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Insufficient Shared Memory Pools—Signaling (82)" section.

Table 10-70 Signaling (82) Details 

Description

Insufficient Shared Memory Pools

Severity

Critical

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]

Primary
Cause

Issued when the H.323 signaling adapter was unable to allocate storage.

Primary
Action

Contact Cisco TAC for corrective action.


Signaling (83)

Table 10-71 lists the details of the Signaling (83) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Error While Binding to Socket—Signaling (83)" section.

Table 10-71 Signaling (83) Details 

Description

Error While Binding to Socket

Severity

Critical

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Socket ID—FOUR_BYTES
Local TSAP Address—STRING [32]
Reason—STRING [128]

Primary
Cause

An error has occurred while the system was binding to a socket.

Primary
Action

Contact Cisco TAC.


Signaling (84)

Table 10-72 lists the details of the Signaling (84) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Reached Maximum Socket Limit—Signaling (84)" section.

Table 10-72 Signaling (84) Details 

Description

Reached Maximum Socket Limit

Severity

Critical

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Active Sockets—FOUR_BYTES

Primary
Cause

The configuration setting of an H.323 signaling adapter (H3A) parameter in the platform.cfg file is wrong.

Primary
Action

Reconfigure the platform.cfg file and restart the H3A process.


Signaling (85)

Table 10-73 lists the details of the Signaling (85) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Initialization Failure—Signaling (85)" section.

Table 10-73 Signaling (85) Details 

Description

Initialization Failure

Severity

Critical

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Reason—STRING [128]

Primary
Cause

A process initialization failure has occurred.

Primary
Action

Check Dataword 2 (Reason) for the failure cause and take action accordingly.


Signaling (86)

Table 10-74 lists the details of the Signaling (86) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Remote H.323 Gateway Is Not Reachable—Signaling (86)" section.

Table 10-74 Signaling (86) Details 

Description

Remote H.323 Gateway is not Reachable

Severity

Major

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Remote GW TSAP Addr—STRING [32]

Primary
Cause

A loss of communication with a remote gateway has occurred.

Primary
Action

Perform the standard connectivity tests—both the physical checks and the IP tests. Also, ensure that the gateway is not out of service.


Signaling (87)

Table 10-75 lists the details of the Signaling (87) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "H.323 Message Parsing Error—Signaling (87)" section.

Table 10-75 Signaling (87) Details 

Description

H.323 Message Parsing Error

Severity

Major

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Remote GW TSAP Addr—STRING [32]

Primary
Cause

Unable to successfully parse an incoming H.323 message.

Primary
Action

This is a result of either a software bug or bad message being received—a message with a valid message type but an invalid field within the message. Snoop the message from the endpoint and verify its content or contact Cisco TAC.


Signaling (88)

Table 10-76 lists the details of the Signaling (88) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "H.323 Message Encoding Error—Signaling (88)" section.

Table 10-76 Signaling (88) Details 

Description

H.323 Message Encoding Error

Severity

Major

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Reason—STRING [128]

Primary
Cause

Unable to encode an H.323 message for sending.

Primary
Action

This is indicative of a software bug. Contact Cisco TAC.


Signaling (89)

Table 10-77 lists the details of the Signaling (89) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Gatekeeper not Available/Reachable—Signaling (89)" section.

Table 10-77 Signaling (89) Details 

Description

Gatekeeper not Available/Reachable

Severity

Major

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Gatekeeper ID—STRING [32]
GK TSAP Addr—STRING [32]

Primary
Cause

The gatekeeper is not available or is unreachable.

Primary
Action

Check network connectivity. Check to ensure that the gatekeeper (GK) is reachable by trying to ping GK IP address. If the GK is reachable, check to ensure that the GK is configured up.


Signaling (90)

Table 10-78 lists the details of the Signaling (90) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Alternate Gatekeeper Is Not Responding—Signaling (90)" section.

Table 10-78 Signaling (90) Details 

Description

Alternate Gatekeeper is not Responding

Severity

Major

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Gatekeeper ID—STRING [32]
GK TSAP Addr—STRING [32]

Primary
Cause

The alternate gatekeeper is not responding.

Primary
Action

Check network connectivity. Check to ensure that the alternate GK is reachable by trying to ping the alternate GK IP address. If the GK is reachable, check to ensure that the alternate GK is configured up.


Signaling (91)

Table 10-79 lists the details of the Signaling (91) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Endpoint Security Violation—Signaling (91)" section.

Table 10-79 Signaling (91) Details 

Description

Endpoint Security Violation

Severity

Major

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Gatekeeper ID—STRING [32]
GK TSAP Addr—STRING [32]

Primary
Cause

An H.323 security violation has occurred.

Primary
Action

The password on the Cisco BTS 10200 and/or the gatekeeper is wrong—the H.323 gateway (H.323GW) table may not be provisioned properly or there is a time synchronization problem between the Cisco BTS 10200 and/or gatekeeper and the Network Time Protocol (NTP) server. Ensure that both the Cisco BTS 10200 and the gatekeeper are pointing to the same NTP server.


Signaling (92)

Table 10-80 lists the details of the Signaling (92) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Invalid Call Identifier—Signaling (92)" section.

Table 10-80 Signaling (92) Details 

Description

Invalid Call Identifier

Severity

Minor

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Remote GW TSAP Addr—STRING [32]
Call ID—EIGHT_BYTES

Primary
Cause

The call ID was invalid or changed mid-call.

Primary
Action

There is a software problem on the Cisco BTS 10200 or on an endpoint. Contact Cisco TAC.


Signaling (93)

Table 10-81 lists the details of the Signaling (93) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Invalid Call Reference Value—Signaling (93)" section.

Table 10-81 Signaling (93) Details 

Description

Invalid Call Reference Value

Severity

Minor

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Remote GW TSAP Addr—STRING [32]
Call ID—EIGHT_BYTES
Call Ref Value—EIGHT_BYTES

Primary
Cause

The call ID was invalid or changed mid-call.

Primary
Action

There is a software problem on the Cisco BTS 10200 or on an endpoint. Contact Cisco TAC.


Signaling (94)

Table 10-82 lists the details of the Signaling (94) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Invalid Conference Identifier—Signaling (94)" section.

Table 10-82 Signaling (94) Details 

Description

Invalid Conference Identifier

Severity

Minor

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Reason—STRING [32]
Remote GW Port—TWO_BYTES
Call ID—EIGHT_BYTES
Conference ID—EIGHT_BYTES

Primary
Cause

The call ID was invalid or changed mid-call.

Primary
Action

There is a software problem on the Cisco BTS 10200 or on an endpoint. Contact Cisco TAC.


Signaling (95)

Table 10-83 lists the details of the Signaling (95) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Invalid Message from the Network—Signaling (95)" section.

Table 10-83 Signaling (95) Details 

Description

Invalid Message from the Network

Severity

Minor

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Remote GW TSAP Addr—STRING [32]
Call ID—EIGHT_BYTES
Conf ID—EIGHT_BYTES
Call Ref Value—EIGHT_BYTES

Primary
Cause

An unsupported or invalid message type received from network.

Primary
Action

Contact Cisco TAC.


Signaling (96)

Table 10-84 lists the details of the Signaling (96) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Internal Call Processing Error—Signaling (96)" section.

Table 10-84 Signaling (96) Details 

Description

Internal Call Processing Error

Severity

Minor

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Call ID—EIGHT_BYTES
Reason—STRING [128]

Primary
Cause

A software error has occurred.

Primary
Action

Contact Cisco TAC.


Signaling (97)

Table 10-85 lists the details of the Signaling (97) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Insufficient Information to Complete Call—Signaling (97)" section.

Table 10-85 Signaling (97) Details 

Description

Insufficient Information to Complete Call

Severity

Minor

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Call ID—EIGHT_BYTES
Conf ID—EIGHT_BYTES
Call Ref Value—EIGHT_BYTES

Primary
Cause

Not enough initial call setup information was received to establish the call.

Primary
Action

Contact Cisco TAC.


Signaling (98)

Table 10-86 lists the details of the Signaling (98) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "H.323 Protocol Inconsistencies—Signaling (98)" section.

Table 10-86 Signaling (98) Details 

Description

H.323 Protocol Inconsistencies

Severity

Minor

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Call ID—EIGHT_BYTES
Reason—STRING [128]

Primary
Cause

The H.323 endpoint and the Cisco BTS 10200 are running different protocol versions.

Primary
Action

This is only an issue where the endpoint is running a higher version of the H.323 protocol than the Cisco BTS 10200. Contact Cisco TAC.


Signaling (99)

Table 10-87 lists the details of the Signaling (99) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Abnormal Call Clearing—Signaling (99)" section.

Table 10-87 Signaling (99) Details 

Description

Abnormal Call Clearing

Severity

Minor

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Call ID—EIGHT_BYTES
Reason—STRING [128]

Primary
Cause

Unsupported or invalid message type received from network.

Primary
Action

Contact Cisco TAC.


Signaling (100)

Table 10-88 lists the details of the Signaling (100) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Codec Negotiation Failed—Signaling (100)" section.

Table 10-88 Signaling (100) Details 

Description

Codec Negotiation Failed

Severity

Minor

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Call ID—EIGHT_BYTES
Reason—STRING [128]

Primary
Cause

The codec negotiation has failed.

Primary
Action

Find a compatible set of codec settings for both sides, reprovision the endpoints of the call, and try the call again.


Signaling (101)

Table 10-89 lists the details of the Signaling (101) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Per Call Security Violation—Signaling (101)" section.

Table 10-89 Signaling (101) Details 

Description

Per Call Security Violation

Severity

Minor

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Call ID—EIGHT_BYTES
Gatekeeper ID—STRING [32]

Primary
Cause

This is a future trap definition.

Primary
Action

None


Signaling (102)

Table 10-90 lists the details of the Signaling (102) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "H.323 Network Congested—Signaling (102)" section.

Table 10-90 Signaling (102) Details 

Description

H.323 Network Congested

Severity

Minor

Threshold

100

Throttle

0

Datawords

Gateway ID—STRING [32]
Gatekeeper ID—STRING [32]

Primary
Cause

The H.323 application process has depleted its resources. No more calls can be completed.

Primary
Action

The high water mark has been reached—all new call requests are rejected until the low water mark is reached. Reprovision the water marks or check the network for overload. Also verify that alternate routes have been provisioned on the Cisco BTS 10200.


Signaling (103)

Table 10-91 lists the details of the Signaling (103) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Aggregation Connection Down—Signaling (103)" section.

Table 10-91 Signaling (103) Details 

Description

Aggregation Connection Down (AGGR Connection Down)

Severity

Major

Threshold

100

Throttle

0

Datawords

AGGR-ID—STRING [16]

Primary
Cause

The Transmission Control Protocol (TCP) connection is down.

Primary
Action

Check the associated cabling and perform a ping to test the connectivity.


Signaling (104)

Table 10-92 lists the details of the Signaling (104) informational event. For additional information, refer to the "Aggregation Unable to Establish Connection—Signaling (104)" section.

Table 10-92 Signaling (104) Details 

Description

Aggregation Unable To Establish Connection (AGGR Unable To Establish Connection)

Severity

Information

Threshold

100

Throttle

0

Datawords

AGGR-ID—STRING [16]

Primary
Cause

A TCP connection establish failure has occurred.

Primary
Action

Check the IP connectivity of the call agent (CA) and the cable modem termination system (CMTS).


Signaling (105)

Table 10-93 lists the details of the Signaling (105) informational event. For additional information, refer to the "Aggregation Gate Set Failed—Signaling (105)" section.

Table 10-93 Signaling (105) Details 

Description

Aggregation Gate Set Failed (AGGR Gate Set Failed)

Severity

Information

Threshold

100

Throttle

0

Datawords

AGGR-ID—STRING [16]
Error-Code—TWO_BYTES
Sub-Error-Code—TWO_BYTES

Primary
Cause

The gate set acknowledgement never came from the CMTS.

Primary
Action

None


Signaling (106)

Table 10-94 lists the details of the Signaling (106) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Enhanced Subscriber Authentication Cisco BTS 10200 Delivery Function Connection Down—Signaling (106)" section.

Table 10-94 Signaling (106) Details 

Description

Enhanced Subscriber Authentication Cisco BTS 10200 Delivery Function Connection Down (ESA Cisco BTS 10200 DF Connection Down)

Severity

Minor

Threshold

100

Throttle

0

Primary
Cause

The delivery function (DF) server is not responding.

Primary
Action

Check the encryption key or the IP connectivity to the DF server.


Signaling (107)

Table 10-95 lists the details of the Signaling (107) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Logical Internet Protocol Addresses Not Mapped Correctly—Signaling (107)" section.

Table 10-95 Signaling (107) Details 

Description

Logical Internet Protocol Addresses not Mapped Correctly (Logical IP Addresses not Mapped Correctly)

Severity

Critical

Threshold

30

Throttle

0

Datawords

Contact Domain Name—STRING [128]
Number of IP Addresses Resolved—FOUR_BYTES
Number of Virtual IP Addresses—FOUR_BYTES

Primary
Cause

A contact name in the configuration file is not configured in the domain name system (DNS).

Primary
Action

Verify that the name in the DNS matches the name in the platform.cfg and opticall.cfg files.

Secondary
Cause

A contact could not be resolved to an IP address on the host.

Secondary
Action

Verify that the DNS resolves to the IP addresses reserved for the process on the Cisco BTS 10200.

Ternary
Cause

The IP address manager is not running.

Ternary
Action

Verify that the Internet Protocol Manager (IPM) process is running and check for alarms from the IPM.

Subsequent
Cause

A mis-configuration occurred during installation or manual changes were made after installation.

Subsequent
Action

Contact Cisco TAC for support.


Signaling (108)

Table 10-96 lists the details of the Signaling (108) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Simplex Only Operational Mode—Signaling (108)" section.

Table 10-96 Signaling (108) Details 

Description

Simplex Only Operational Mode

Severity

Major

Threshold

30

Throttle

0

Datawords

Host Domain Name—STRING [128]

Primary
Cause

The hostname parameter is specified in the platform.cfg file instead of being specified in the -contact parameter.

Primary
Action

Check to see if the Cisco BTS 10200 is configured as a simplex system.


Signaling (109)

Table 10-97 lists the details of the Signaling (109) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Stream Control Transmission Protocol Association Failure—Signaling (109)" section.

Table 10-97 Signaling (109) Details 

Description

Stream Control Transmission Protocol Association Failure (SCTP Association Failure)

Severity

Major

Threshold

100

Throttle

0

Datawords

SCTP Association ID—STRING [17]

Primary
Cause

The Ethernet cables for the signaling gateway process (SGP) are unplugged or severed.

Primary
Action

Plug Ethernet cables in or fix the severed connection.

Secondary
Cause

SGP is not operational.

Secondary
Action

Check the SGP alarms to determine why SGP is not operating properly.


Signaling (110)

Table 10-98 lists the details of the Signaling (110) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Signaling Gateway Group Is Out of Service—Signaling (110)" section.

Table 10-98 Signaling (110) Details 

Description

Signaling Gateway Group is Out-of-Service

Severity

Critical

Threshold

100

Throttle

0

Datawords

SG Group ID—STRING [17]

Primary
Cause

All Stream Control Transmission Protocol (SCTP) associations between the CA and the SGs are out-of-service.

Primary
Action

Make sure all Ethernet connections on the CA and the SGs are plugged in. Also make sure all of the associated IP routers are operational.

Secondary
Cause

The MTP3 user adapter (M3UA) layer is down between the CA and the SGs.

Secondary
Action

Use the Cisco snooper application to determine why the M3UA layer is down.


Signaling (111)

Table 10-99 lists the details of the Signaling (111) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)" section.

Table 10-99 Signaling (111) Details 

Description

Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down) (SCTP Association Degraded (One of Two IP connections Down))

Severity

Major

Threshold

100

Throttle

0

Datawords

SCTP Association ID—STRING [17]
Destination IP Address—STRING [11]

Primary
Cause

A single Ethernet connection on the CA or the SGP is unplugged or severed.

Primary
Action

Plug in all of the Ethernet connections or repair if severed.

Secondary
Cause

An SCTP communication problem—protocol timeout.

Secondary
Action

Use the Cisco snooper application to determine why the SCTP association is degraded.


Signaling (112)

Table 10-100 lists the details of the Signaling (112) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Stream Control Transmission Protocol Association Configuration Error—Signaling (112)" section.

Table 10-100 Signaling (112) Details 

Description

Stream Control Transmission Protocol Association Configuration Error (SCTP Association Configuration Error)

Severity

Minor

Threshold

100

Throttle

0

Datawords

SCTP Association ID—STRING [17]

Primary
Cause

The destination IP address is invalid.

Primary
Action

Input a new destination IP address—see log for additional details.

Secondary
Cause

The local IP address is invalid.

Secondary
Action

Input new local IP address information.

Ternary
Cause

The IP Routing table is not configured properly.

Ternary
Action

Have the system administrator configure the IP Routing table.


Signaling (113)

Table 10-101 lists the details of the Signaling (113) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Signaling Gateway Failure—Signaling (113)" section.

Table 10-101 Signaling (113) Details 

Description

Signaling Gateway Failure

Severity

Major

Threshold

100

Throttle

0

Datawords

Signaling Gateway ID—STRING [17]

Primary
Cause

All of the associated signaling gateway processes are out-of-service.

Primary
Action

Determine why each of the associated SGP processes is out-of-service (see the SGP alarm definition).


Signaling (114)

Table 10-102 lists the details of the Signaling (114) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Signaling Gateway Process Is Out of Service—Signaling (114)" section.

Table 10-102 Signaling (114) Details 

Description

Signaling Gateway Process is Out-of-Service

Severity

Major

Threshold

100

Throttle

0

Datawords

Signaling Gateway—STRING [17]

Primary
Cause

All of the SCTP associations between the SGP and the CA are out-of-service.

Primary
Action

See the SCTP association alarm definition to determine how to rectify the problem.

Secondary
Cause

The M3UA layer is down between the CA and the SGP.

Secondary
Action

Use the Cisco snooper utility to determine why M3UA layer is down. Also see the log for additional information.


Signaling (115)

Table 10-103 lists the details of the Signaling (115) warning event. To monitor and correct the cause of the event, refer to the "Invalid Routing Context Received—Signaling (115)" section.

Table 10-103 Signaling (115) Details 

Description

Invalid Routing Context Received

Severity

Warning

Threshold

100

Throttle

0

Datawords

Invalid Routing Cont—FOUR_BYTES
SG from Which the In—STRING [17]

Primary
Cause

The routing context was configured improperly on the CA or the signaling gateway (SG).

Primary
Action

Reconfigure the routing context on the CA or the SG so that it matches in both places.


Signaling (116)

Table 10-104 lists the details of the Signaling (116) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Destination Point Code User Part Unavailable—Signaling (116)" section.

Table 10-104 Signaling (116) Details 

Description

Destination Point Code User Part Unavailable (DPC User Part Unavailable)

Severity

Major

Threshold

100

Throttle

0

Datawords

DPC ID—STRING [17]

Primary
Cause

An SGP sent a destination user part unavailable (DUPU) M3UA message to the CA indicating that a User Part is unavailable on a DPC.

Primary
Action

Contact the SS7 Network Administrator to report the User Part Unavailable problem on the DPC so that communication can be restored.


Signaling (117)

Table 10-105 lists the details of the Signaling (117) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Circuit Validation Test Message Received for an Unequipped Circuit Identification Code—Signaling (117)" section.

Table 10-105 Signaling (117) Details 

Description

Circuit Validation Test Message Received for an Unequipped Circuit Identification Code (CVT Message Received for an Unequipped CIC)

Severity

Minor

Threshold

100

Throttle

0

Datawords

CIC—TWO_BYTES
TGN-ID—EIGHT_BYTES
DPC—STRING [13]

Primary
Cause

The CIC is not provisioned

Primary
Action

Provision the CIC.


Signaling (118)

Table 10-106 lists the details of the Signaling (118) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Circuit Verification Response Received With Failed Indication—Signaling (118)" section.

Table 10-106 Signaling (118) Details 

Description

Circuit Verification Response Received with Failed Indication (CVR Received with Failed Indication)

Severity

Minor

Threshold

100

Throttle

0

Datawords

CIC—TWO_BYTES
TGN-ID—EIGHT_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

A CIC mismatch occurred.

Primary
Action

Perform an internal test such as checking that the CIC is assigned to a circuit between the sending and the receiving switch.


Signaling (119)

Table 10-107 lists the details of the Signaling (119) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Signaling System 7 Adapter Process Faulty—Signaling (119)" section.

Table 10-107 Signaling (119) Details 

Description

Signaling System 7 Adapter Process Faulty (S7A Process Faulty)

Severity

Critical

Threshold

100

Throttle

0

Datawords

Reason—STRING [36]

Primary
Cause

An OMNI or S7A exception has occurred.

Primary
Action

Check the OMNI process. The S7A will restart itself if the S7A maximum number of restarts is not exceeded.


Signaling (120)

Table 10-108 lists the details of the Signaling (120) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Signaling System 7 Module/Signaling System 7 Adapter Faulty—Signaling (120)" section.

Table 10-108 Signaling (120) Details 

Description

Signaling System 7 Module/Signaling System 7 Adapter Faulty (S7M/S7A Faulty)

Severity

Critical

Threshold

100

Throttle

0

Datawords

Reason—STRING [36]

Primary
Cause

An OMNI failure has occurred.

Primary
Action

Check the OMNI status; a failover will occur in a duplex configuration.


Signaling (121)

Table 10-109 lists the details of the Signaling (121) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Message Transfer Part 3 User Adapter Cannot Go Standby—Signaling (121)" section.

Table 10-109 Signaling (121) Details 

Description

Message Transfer Part 3 User Adapter Cannot Go Standby (M3UA/SUA Cannot Go Standby)

Severity

Major

Threshold

100

Throttle

0

Datawords

Platform ID—STRING [17]

Primary
Cause

No inactive acknowledge (ACK) messages are received from any SG or SCTP. The associations are probably down.

Primary
Action

Investigate any other alarms to see if SGs are down or the SCTP associations are down. Take corrective action according to those alarms.


Signaling (122)

Table 10-110 lists the details of the Signaling (122) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Message Transfer Part 3 User Adapter Cannot Go Active—Signaling (122)" section.

Table 10-110 Signaling (122) Details 

Description

Message Transfer Part 3 User Adapter Cannot Go Active (M3UA/SUA Cannot Go Active)

Severity

Major

Threshold

100

Throttle

0

Datawords

Platform ID—STRING [17]

Primary
Cause

No active acknowledgement messages are being received from any SG or SCTP. The associations are probably down.

Primary
Action

Investigate any other alarms to see if the SGs are down or the SCTP associations are down. Take corrective action according to those alarms.


Signaling (123)

Signaling (123) is not used.

Signaling (124)

Table 10-111 lists the details of the Signaling (124) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Remote Subsystem is Out Of Service—Signaling (124)" section.

Table 10-111 Signaling (124) Details 

Description

Remote Subsystem is Out Of Service

Severity

Minor

Threshold

100

Throttle

0

Datawords

Destination Point Co—STRING [20]
Remote Subsystem Num—TWO_BYTES

Primary
Cause

A link loss has occurred or the remote subsystem is out of service.

Primary
Action

Check the links. Check the remote location, if possible.


Signaling (125)

Table 10-112 lists the details of the Signaling (125) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Signaling Connection Control Part Routing Error—Signaling (125)" section.

Table 10-112 Signaling (125) Details 

Description

Signaling Connection Control Part Routing Error (SCCP Routing Error)

Severity

Major

Threshold

100

Throttle

0

Primary
Cause

The signaling connection control part (SCCP) route is invalid or is not available.

Primary
Action

Provision the right SCCP route.


Signaling (126)

Table 10-113 lists the details of the Signaling (126) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Signaling Connection Control Part Binding Failure—Signaling (126)" section.

Table 10-113 Signaling (126) Details 

Description

Signaling Connection Control Part Binding Failure (SCCP Binding Failure)

Severity

Major

Threshold

100

Throttle

0

Datawords

Local Point Code—STRING [20]
Local Subsystem Numb—ONE_BYTE

Primary
Cause

A Trillium stack binding failure has occurred.

Primary
Action

Reinitialize the TCAP signaling adapter (TSA) process or remove the subsystem from the Element Management System (EMS) table and add it again.


Signaling (127)

Table 10-114 lists the details of the Signaling (127) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Transaction Capabilities Application Part Binding Failure—Signaling (127)" section.

Table 10-114 Signaling (127) Details 

Description

Transaction Capabilities Application Part Binding Failure (TCAP Binding Failure)

Severity

Major

Threshold

100

Throttle

0

Primary
Cause

A Trillium stack binding failure has occurred.

Primary
Action

Reinitialize the TSA process or remove the subsystem from the EMS table and add it again.


Signaling (128)

Signaling (128) is not used.

Signaling (129)

Signaling (129) is not used.

Signaling (130)

Signaling (130) is not used.

Signaling (131)

Signaling (131) is not used.

Signaling (132)

Table 10-115 lists the details of the Signaling (132) warning event. To monitor and correct the cause of the event, refer to the "Transaction Capabilities Application Part Reaches the Provisioned Resource Limit—Signaling (132)" section.

Table 10-115 Signaling (132) Details 

Description

Transaction Capabilities Application Part Reaches the Provisioned Resource Limit (TCAP Reaches the Provisioned Resource Limit)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Dialogue/Invoke ID—FOUR_BYTES

Primary
Cause

The Transaction Capabilities Application Part (TCAP) has run out of all the preconfigured dialogue IDs or invoke IDs.


Signaling (133)

Table 10-116 lists the details of the Signaling (133) informational event. For additional information, refer to the "Unable to Decode Generic Transport Descriptor Message—Signaling (133)" section.

Table 10-116 Signaling (133) Details 

Description

Unable to Decode Generic Transport Descriptor Message (Unable to Decode GTD Message)

Severity

Information

Threshold

100

Throttle

0

Datawords

Endpoint Name—STRING [40]
GTD Content Type—STRING [40]

Primary
Cause

Issued when the generic transport descriptor (GTD) parser failed to decode a GTD message received from the specified endpoint.

Primary
Action

Verify that the version of the GTD protocol used by the device at the remote endpoint is consistent with the version expected by the call agent.

Secondary
Action

Examine the associated signaling link to see if there is any interruption of the supplementary services on the link.


Signaling (134)

Table 10-117 lists the details of the Signaling (134) informational event. For additional information, refer to the "Signaling System 7 Message Encoding Failure—Signaling (134)" section.

Table 10-117 Signaling (134) Details 

Description

Signaling System 7 Message Encoding Failure (SS7 Message Encoding Failure)

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

An error in the ISDN user part (ISUP) stack or in a signaling adapter interface (SAI) message has occurred.

Primary
Action

Capture the SS7 trace of circuit for examination by support personnel and contact Cisco TAC.


Signaling (135)

Table 10-118 lists the details of the Signaling (135) informational event. For additional information, refer to the "Signaling System 7 Message Decoding Failure—Signaling (135)" section.

Table 10-118 Signaling (135) Details 

Description

Signaling System 7 Message Decoding Failure (SS7 Message Decoding Failure)

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

An error in the ISUP stack or in an SAI message has occurred.

Primary
Action

Capture the SS7 trace of circuit for examination by support personnel and contact Cisco TAC.


Signaling (136)

Table 10-119 lists the details of the Signaling (136) informational event. For additional information, refer to the "Signaling System 7 Message Invalid Received—Signaling (136)" section.

Table 10-119 Signaling (136) Details 

Description

Signaling System 7 Message Invalid Received (SS7 Message Invalid Received)

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

An invalid message was received from the line in the ISUP stack.

Primary
Action

Capture the SS7 trace of circuit for examination by support personnel and contact Cisco TAC.

Secondary
Cause

An invalid message was received from the line in the ISUP stack.

Secondary
Action

Verify that the signal switching point (SSP) sending the message to the CA is correctly configured.


Signaling (137)

Table 10-120 lists the details of the Signaling (137) informational event. For additional information, refer to the "Signaling System 7 Confusion Message Received—Signaling (137)" section.

Table 10-120 Signaling (137) Details 

Description

Signaling System 7 Confusion Message Received (SS7 Confusion Message Received)

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC Number—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

An ISUP message or a parameter received was not recognized or understood.

Primary
Action

Check the log for more information (including confusion (CFN) diagnostic output). Capture an SS7 trace of the affected circuits. If the diagnostic data indicates that messages or parameters that must be supported are being dropped, refer the captured data to Cisco TAC along with a description of the call scenario.


Signaling (138)

Table 10-121 lists the details of the Signaling (138) warning event. To monitor and correct the cause of the event, refer to the "Number of Open Session Initiation Protocol Connections Is Reaching Engineered Limit—Signaling (138)" section.

Table 10-121 Signaling (138) Details 

Description

Number of Open Session Initiation Protocol Connections is Reaching Engineered Limit (Number of Open SIP Connections is Reaching Engineered Limit)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Number of SIP Connections Open—FOUR_BYTES
SIP Connection Alarm Threshold—FOUR_BYTES
Open SIP Connection Limit—FOUR_BYTES

Primary
Cause

A call failure has occurred or a feature is unavailable.

Primary
Action

The system configuration and the traffic load have caused the number of open connections to approach the engineered limit. This limit will need to be increased to allow for more connections. Please contact Cisco TAC.


Signaling (139)

Table 10-122 lists the details of the Signaling (139) informational event. For additional information, refer to the "Signaling System 7 Trunk was Found to be in Erroneous State—Signaling (139)" section.

Table 10-122 Signaling (139) Details 

Description

Signaling System 7 Trunk was Found to be in Erroneous State (SS7 Trunk was Found to be in Erroneous State)

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]
Near-End State—STRING [64]
Far-End State—STRING [64]
Resolution Action—STRING [64]

Primary
Cause

A discrepancy between the local and the remote trunk states has occurred.

Primary
Action

Automatic corrective action is enforced when using American National Standards Institute (ANSI) ISUP.


Signaling (140)

Table 10-123 lists the details of the Signaling (140) informational event. For additional information, refer to the "Unanswered Information Message—Signaling (140)" section.

Table 10-123 Signaling (140) Details 

Description

Unanswered Information Message (Unanswered INF Message)

Severity

Information

Threshold

100

Throttle

0

Datawords

CIC—TWO_BYTES
TGN-ID—FOUR_BYTES
DPC—STRING [20]
OPC—STRING [20]

Primary
Cause

The far-end switch is not responding to an information (INF) message with an information request (INR) message.

Primary
Action

Verify that the far-end switch can correctly respond to an INF message.


Signaling (141)

Table 10-124 lists the details of the Signaling (141) warning event. To monitor and correct the cause of the event, refer to the "Address Not Resolved by Domain Name System Server—Signaling (141)" section.

Table 10-124 Signaling (141) Details 

Description

Address not Resolved by Domain Name System Server (Address not Resolved by DNS Server)

Severity

Warning

Threshold

100

Throttle

0

Datawords

TSAP_Address/Hostname—STRING [256]
Reason—STRING [64]

Primary
Cause

The transport service access point (TSAP) address or hostname is not defined in the DNS.

Primary
Action

Add an entry for the TSAP address to the DNS server, or fix the Cisco BTS 10200 provisioning.


Signaling (142)

Table 10-125 lists the details of the Signaling (142) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Session Initiation Protocol Trunk Operationally Out-of-Service—Signaling (142)" section.

Table 10-125 Signaling (142) Details 

Description

Session Initiation Protocol Trunk Operationally Out-of-Service (SIP Trunk Operationally out of Service)

Severity

Critical

Threshold

100

Throttle

0

Datawords

Trunk Group Description —STRING [21]
Trunk SIP Element ID—STRING [65]
Trunk Server Group ID—STRING [65]

Primary
Cause

Issued when the Cisco BTS 10200 is unable to communicate with a remote SIP party (Call-Agent or Proxy) over a SIP or a SIP-T trunk.

Primary
Action

Verify that the DNS resolution exists, if TSAP address of the remote entity is a domain name. Verify that the remote entity is reachable by Internet Control Message Protocol (ICMP) ping, using the Trunk TSAP address from the Event Report. If the same alarm is reported on all the softswitch trunk groups, verify that the network connection is operational.

Secondary
Cause

The remote SIP party is not operational.

Secondary
Action

If the ping is not successful, then diagnose the issue that prevents the TSAP address from being reached. Verify that the SIP application is running on the remote host and is listening on the port specified in the TSAP address.


Signaling (143)

Table 10-126 lists the details of the Signaling (143) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Internet Protocol Interface Link to the Signaling System 7 Signaling Gateway Is Down—Signaling (143)" section.

Table 10-126 Signaling (143) Details 

Description

Internet Protocol Interface Link to the Signaling System 7 Signaling Gateway is Down (IP Interface Link to the SS7 Signaling Gateway is Down)

Severity

Minor

Threshold

100

Throttle

0

Datawords

Interface Name—STRING [65]
Interface IP Address—STRING [65]

Primary
Cause

A hardware problem has occurred.

Primary
Action

Check the link interfaces.


Signaling (144)

Table 10-127 lists the details of the Signaling (144) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "All Internet Protocol Interface Links to Signaling System 7 Signaling Gateway Are Down—Signaling (144)" section.

Table 10-127 Signaling (144) Details 

Description

All Internet Protocol Interface Links to Signaling System 7 Signaling Gateway are Down (All IP Interface Links to SS7 Signaling Gateway are Down)

Severity

Critical

Threshold

100

Throttle

0

Datawords

Interface Name—STRING [65]
Interface IP Address—STRING [65]

Primary
Cause

A hardware problem has occurred.

Primary
Action

Check the link interfaces.


Signaling (145)

Table 10-128 lists the details of the Signaling (145) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "One Internet Protocol Interface to Signaling System 7 Signaling Gateway Is Down—Signaling (145)" section.

Table 10-128 Signaling (145) Details 

Description

One Internet Protocol Interface to Signaling System 7 Signaling Gateway is Down (One IP Interface to SS7 Signaling Gateway is Down)

Severity

Minor

Threshold

100

Throttle

0

Datawords

Interface Name—STRING [65]
Interface IP Address—STRING [65]

Primary
Cause

A hardware problem has occurred.

Primary
Action

Check the link interfaces.


Signaling (146)

Table 10-129 lists the details of the Signaling (146) warning event. To monitor and correct the cause of the event, refer to the "All Retransmission Attempts of Session Initiation Protocol Request or Response Failed—Signaling (146)" section.

Table 10-129 Signaling (146) Details 

Description

All Retransmission Attempts of Session Initiation Protocol Request or Response Failed (All Retransmission Attempts of SIP Request or Response Failed)

Severity

Warning

Threshold

100

Throttle

0

Datawords

SIP Request Type—STRING [15]
Sender IP—STRING [20]

Primary
Cause

SIP request: All retransmission attempts for a SIP request failed for the DNS or the IP address of request uniform resource identifier (URI). SIP response: All retransmission attempts for a SIP response failed for the received socket IP address of the request and the DNS (or the IP address) listed in the header.

Primary
Action

Ensure that if the DNS server is up and running for the host name resolution and ensure that the DNS server is provisioned properly to resolve the correct order of the IP addresses. Ensure that the previous hop network component is alive and in a healthy state.


Signaling (147)

Table 10-130 lists the details of the Signaling (147) warning event. To monitor and correct the cause of the event, refer to the "Domain Name System Service Addresses Exhausted—Signaling (147)" section.

Table 10-130 Signaling (147) Details 

Description

Domain Name System Service Addresses Exhausted (DNS SRV Addresses Exhausted)

Severity

Warning

Threshold

100

Throttle

0

Datawords

SRV Hostname—STRING [256]

Primary
Cause

The DNS service (SRV) hostname resolution to the IP addresses is exhausted.

Primary
Action

Add an entry to the SRV in the DNS server. Fix the Cisco BTS 10200 provisioning.


Signaling (148)

Signaling (148) is not used.

Signaling (149)

Signaling (149) is not used.

Signaling (150)

Table 10-131 lists the details of the Signaling (150) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Stream Control Transmission Protocol Association Congested—Signaling (150)" section.

Table 10-131 Signaling (150) Details 

Description

Stream Control Transmission Protocol Association Congested (SCTP Association Congested)

Severity

Minor

Threshold

100

Throttle

0

Datawords

SCTP Association ID—STRING [17]
Congestion Level—ONE_BYTE

Primary
Cause

The network is congested.

Primary
Action

Clean off the network congestion caused by routing or switching issues.

Secondary
Cause

The central processing unit (CPU) is throttled.

Secondary
Action

You might need to upgrade to a more powerful platform or offload some traffic.


Signaling (151)

Table 10-132 lists the details of the Signaling (151) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Subscriber Line Faulty—Signaling (151)" section.

Table 10-132 Signaling (151) Details 

Description

Subscriber Line Faulty

Severity

Minor

Threshold

100

Throttle

0

Datawords

End Point /Termination - STRING [54]
Media Gateway Type - STRING [54]
Error Details - STRING [54]

Primary
Cause

The residential gateway returned an error code in response to a command from the MGW.

Primary
Action

Try controlling subscriber termination to OOS and back to INS using the Cisco BTS 10200 CLI command. If the problem persist after more calls, check the configuration in the Cisco BTS 10200 and the RGW. If the error codes returned by the MGW are harmless, the error codes can be suppressed by adding a new entry in the MGCP-RETCODE-ACTION table and by changing the EP-ACTION to reset/none.


Signaling (152)

Table 10-133 lists the details of the Signaling (151) informational event. For additional information, refer to the "Termination Transient Error Received—Signaling (152)" section.

Table 10-133 Signaling (152) Details 

Description

Termination Transient Error Received

Severity

Information

Threshold

100

Throttle

0

Datawords

Entity Name—STRING [40]
General Context—STRING [40]
Specific Context—STRING [40]
Failure Context—STRING [40]

Primary
Cause

MGCP signaling interop errors have occurred.

Primary
Action

Contact Cisco TAC.


Signaling (153)

Table 10-134 lists the details of the Signaling (153) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Emergency Trunks Become Locally Blocked—Signaling (153)" section.

Table 10-134 Signaling (153) Details 

Description

Emergency Trunks Become Locally Blocked

Severity

Critical

Threshold

100

Throttle

0

Datawords

CIC Number—STRING [40]
TGN-ID—FOUR_BYTES
DPC- STRING [20]
OPC- STRING [20]
MGW-EP-Name—STRING [64]
MGW-TSAP_ADDR—STRING [80]
Reason—STRING [80]

Primary
Cause

Issued when an emergency trunk (CAS, SS7, or ISDN) gets locally blocked.

Primary
Action

No action is required.


Signaling (154)

Table 10-135 lists the details of the Signaling (154) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Emergency Trunks Become Remotely Blocked—Signaling (154)" section.

Table 10-135 Signaling (154) Details 

Description

Emergency Trunks Become Remotely Blocked

Severity

Critical

Threshold

100

Throttle

0

Datawords

CIC Number—STRING [40]
TGN-ID—FOUR_BYTES
DPC- STRING [20]
OPC- STRING [20]
MGW-EP-Name—STRING [64]
MGW-TSAP_ADDR—STRING [80]
Reason—STRING [80]

Primary
Cause

Issued when an emergency trunk (CAS, SS7, or ISDN) gets remotely blocked.

Primary
Action

No action is required.


Signaling (155)

Table 10-136 lists the details of the Signaling (155) informational event. For additional information, refer to the "Packet Cable Multi-Media Unsolicited Gate Delete—Signaling (155)" section.

Table 10-136 Signaling (155) Details 

Description

Packet Cable Multi-Media Unsolicited Gate Delete (PCMM Unsolicited Gate Delete)

Severity

Information

Threshold

100

Throttle

0

Datawords

AGGR-ID—STRING [16]
Subscriber-IP-Address—STRING [32]
Gate-Direction—STRING [16]

Primary
Cause

An error condition has been encountered by the CMTS.

Primary
Action

Check the alarms and warnings from the CMTS.


Signaling (156)

Table 10-137 lists the details of the Signaling (156) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Integrated Services Digital Network Signaling Gateway Down—Signaling (156)" section.

Table 10-137 Signaling (156) Details 

Description

Integrated Services Digital Network Signaling Gateway Down (ISDN Signaling Gateway Down)

Severity

Major

Threshold

100

Throttle

0

Datawords

Media Gateway ID—STRING [16]
Media Gateway TSAP Address—STRING [64]

Primary
Cause

Cannot communicate to the ISDN gateway because it is down due to a failure in the gateway. The SCTP association might be down.

Primary
Action

Check to see if the SCTP association is down due to an issue on the network.

Secondary
Cause

The IUA layer might be down in the gateway.

Secondary
Action

No action is needed. The IUA layer will be automatically recovered.


Signaling (157)

Table 10-138 lists the details of the Signaling (157) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Integrated Services Digital Network Signaling Gateway Inactive—Signaling (157)" section.

Table 10-138 Signaling (157) Details 

Description

Integrated Services Digital Network Signaling Gateway Inactive (ISDN Signaling Gateway Inactive)

Severity

Major

Threshold

100

Throttle

0

Datawords

Media Gateway ID—STRING [16]

Primary
Cause

A shutdown command was executed in the application server on the ISDN gateway side.

Primary
Action

No action is needed. The ISDN gateway will be automatically recovered.


Signaling (158)

Table 10-139 lists the details of the Signaling (158) warning event. To monitor and correct the cause of the event, refer to the "Invalid Integrated Services Digital Network Interface Identification—Signaling (158)" section.

Table 10-139 Signaling (158) Details 

Description

Invalid Integrated Services Digital Network Interface Identification (Invalid ISDN Interface ID)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Received Interface ID—TWO_BYTES

Primary
Cause

The interface ID is not configured correctly on the ISDN gateway side.

Primary
Action

Configure the D-channel correctly on the gateway side. The D-channel configuration on the call-agent side should match with that on the gateway side.


Signaling (159)

Table 10-140 lists the details of the Signaling (159) warning event. To monitor and correct the cause of the event, refer to the "Integrated Services Digital Network User Adaptation Layer Cannot Go Active—Signaling (159)" section.

Table 10-140 Signaling (159) Details 

Description

Integrated Services Digital Network User Adaptation Layer Cannot Go Active (IUA Cannot Go Active)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Not applicable.

Primary
Cause

No active acknowledgement messages are being received from any signaling gateway. The ISDN signaling gateway or the SCTP associations are probably down.

Primary
Action

Investigate other alarms to see if the signaling gateways are down or the SCTP associations are down. Take corrective action according to those alarms.


Signaling (160)

Table 10-141 lists the details of the Signaling (160) warning event. To monitor and correct the cause of the event, refer to the "Integrated Services Digital Network User Adaptation Layer Cannot Go Standby—Signaling (160)" section.

Table 10-141 Signaling (160) Details 

Description

Integrated Services Digital Network User Adaptation Layer Cannot Go Standby (IUA Cannot Go Standby)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Not applicable.

Primary
Cause

No UP acknowledgement messages are being received from any signaling gateway. The ISDN signaling gateway or the SCTP associations are probably down.

Primary
Action

Investigate other alarms to see if the signaling gateways are down or the SCTP associations are down. Take corrective action according to those alarms.


Signaling (161)

Table 10-142 lists the details of the Signaling (161) warning event. To monitor and correct the cause of the event, refer to the "Session Initiation Protocol Update Not Allowed for Operator Service Position System Calls—Signaling (161)" section.

Table 10-142 Signaling (161) Details 

Description

Session Initiation Protocol Update not Allowed for Operator Service Position System Calls (SIP Update not Allowed for OSPS Calls)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Trunk Group Description—STRING [21]
TSAP Address—STRING [65]

Primary
Cause

The remote switch does not allow the Cisco BTS 10200 to send SIP UPDATE messages. The update message is mandatory in CMSS and is used exclusively by the Cisco BTS 10200 for operator service calls over SIP including BLV, emergency interrupt, and 911 ringback calls.

Primary
Action

Upgrade or reprovision the remote switch so it can process incoming SIP update messages.


Signaling (162)

Table 10-143 lists the details of the Signaling (162) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "Session Initiation Protocol Server Group Element Operationally Out of Service—Signaling (162)" section.

Table 10-143 Signaling (162) Details 

Description

Session Initiation Protocol Server Group Element Operationally Out of Service (SIP Server Group Element Operationally out of Service)

Severity

Critical

Threshold

100

Throttle

0

Datawords

Server Group Description—STRING [64]
TSAP Address of the SIP-Element.—STRING [64]

Primary
Cause

Issued when the Cisco BTS 10200 is unable to communicate with a remote SIP party (Call-Agent or Proxy) over a SIP server group element.

Primary
Action

If the TSAP address of the remote entity is a domain name, verify that the DNS resolution exists. Verify that the remote entity is reachable by ICMP ping, using the TSAP address from the Event Report. If the same alarm is reported for other TSAP addresses on several softswitch trunk groups and/or server-group elements, verify that the network connection is operational.

Secondary
Cause

The remote SIP party is not operational.

Secondary
Action

If the ping is not successful, diagnose the issue that prevents the TSAP address from being reached. Verify that the SIP application is running on the remote host and listening on the port specified in the TSAP address.


Signaling (163)

Table 10-144 lists the details of the Signaling (163) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Routing Key Inactive—Signaling (163)" section.

Table 10-144 Signaling (163) Details 

Description

Routing Key Inactive

Severity

Major

Threshold

100

Throttle

0

Datawords

Routing Key ID—STRING [17]
Routing Context—STRING [17]
Signaling Gateway ID—STRING [17]

Primary
Cause

Inactive ACK messages were received from a Signaling Gateway. The SGs or the SCTP associations are probably down.

Primary
Action

Investigate other alarms to see if the SGs are down or the SCTP associations are down. Take corrective action according to those alarms. Also check the AS status for the routing context on ITP.


Signaling (164)

Table 10-145 lists the details of the Signaling (164) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Signaling Gateway Traffic Mode Mismatch—Signaling (164)" section.

Table 10-145 Signaling (164) Details 

Description

Signaling Gateway Traffic Mode Mismatch

Severity

Major

Threshold

100

Throttle

0

Datawords

Signaling Gateway ID—STRING [17]
Signaling Gateway Process ID—STRING [17]

Primary
Cause

The traffic mode does not match on the Cisco BTS 10200 and the Signaling Gateway.

Primary
Action

Verify the AS traffic-mode configuration in the Signaling Gateway. Check that the SG internal redundancy mode for the traffic-mode setting has been set correctly in the Cisco BTS 10200.


Signaling (165)

Table 10-146 lists the details of the Signaling (165) warning event. To monitor and correct the cause of the event, refer to the "No Session Initiation Protocol P-DCS Billing Information Header Received—Signaling (165)" section.

Table 10-146 Signaling (165) Details 

Description

No Session Initiation Protocol P-DCS Billing Information Header Received (No SIP P-DCS Billing Info Hdr Rcvd)

Severity

Warning

Threshold

10

Throttle

0

Datawords

Trunk Group ID—STRING [21]
TSAP Address—STRING [65]

Primary
Cause

The originating switch is not provisioned to add the P-DCS Billing Information header to outgoing SIP requests and responses.

Primary
Action

Provision the originating switch to add the P-DCS Billing Information header to outgoing messages.

Secondary
Cause

The header could have been stripped off by an intermediate proxy.

Secondary
Action

Determine if the header has been stripped off by an intermediate proxy and, if it has, configure for corrective action if so.

Ternary
Cause

There was a SIP message encode error at the sending switch.

Ternary
Action

Determine if a SIP message encode error occurred at the sending switch and if so, call the technical assistance center to determine a fix for the problem.


Signaling (166)

Table 10-147 lists the details of the Signaling (166) warning event. To monitor and correct the cause of the event, refer to the "No Routing Keys Are Active—Signaling (166)" section.

Table 10-147 Signaling (166) Details 

Description

No Routing Keys are Active

Severity

Warning

Threshold

0

Throttle

0

Primary
Cause

Routing keys are not set to the active state.

Primary
Action

Set the routing keys to the active state.

Secondary
Cause

The ITP provisioning is incorrect.

Secondary
Action

Check the ITP provisioning.


Signaling (167)

Table 10-148 lists the details of the Signaling (167) warning event. To monitor and correct the cause of the event, refer to the "No Signaling Gateways Are Active—Signaling (167)" section.

Table 10-148 Signaling (167) Details 

Description

No Signaling Gateways are Active

Severity

Warning

Threshold

0

Throttle

0

Primary
Cause

A communication problem between the ITP and the Cisco BTS 10200 has occurred.

Primary
Action

Check the communication path between the Cisco BTS 10200 and the ITP.


Signaling (168)

Table 10-149 lists the details of the Signaling (168) warning event. To monitor and correct the cause of the event, refer to the "A Session Initiation Protocol Server Group Has No Child Elements Provisioned—Signaling (168)" section.

Table 10-149 Signaling (168) Details 

Description

A Session Initiation Protocol Server Group has no Child Elements Provisioned (A SIP Server Group has no Child Elements Provisioned)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Server Group ID—STRING [64]

Primary
Cause

Issued when a SIP Server Group is provisioned as in-service but has no child elements provisioned.

Primary
Action

This server group is considered administratively out of service. If that is acceptable, no action is required. If the group was expected to be workable, place the server group back out of service, resolve the provisioning problem, and place the group back in service.


Signaling (169)

Table 10-150 lists the details of the Signaling (169) informational event. For additional information, refer to the "Session Initiation Protocol Element Provisioned With Service Enabled Is Internally Disabled—Signaling (169)" section.

Table 10-150 Signaling (169) Details 

Description

Session Initiation Protocol Element Provisioned with Service Enabled is Internally Disabled (SIP Element Provisioned with SRV Enabled is Internally Disabled)

Severity

Information

Threshold

100

Throttle

0

Datawords

SIP Element ID—STRING [64]

Primary
Cause

A SIP element was provisioned with SRV enabled and is associated with at least one or more Server Groups.

Primary
Action

The SRV flag will be assumed disabled. However, to resolve this informational message, provision the SRV flag disabled on the SIP element.


Signaling (170)

Table 10-151 lists the details of the Signaling (170) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Residential Gateway Endpoints Are Out of Service at the Gateway—Signaling (170)" section.

Table 10-151 Signaling (170) Details 

Description

Residential Gateway Endpoints are out of Service at the Gateway (Residential Gateway Endpoints are out of Service at the GW)

Severity

Minor

Threshold

100

Throttle

0

Datawords

Fully Qualified Name—STRING [80]
Type of MGW—STRING [32]
Failure Cause—STRING [80]
Subscriber Info—STRING [80]
ICMP Ping Status—STRING [80]

Primary
Cause

The residential gateway has been administratively taken OOS through use of the command at the GW.

Primary
Action

Bring the residential gateway administratively into INS using the command at the GW.


Signaling (171)

Table 10-152 lists the details of the Signaling (171) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Residential Gateway Unreachable—Signaling (171)" section.

Table 10-152 Signaling (171) Details 

Description

Residential Gateway Unreachable

Severity

Minor

Threshold

100

Throttle

0

Datawords

Entity Name—STRING [40]
General Context—STRING [40]
Specific Context—STRING [40]
Failure Context—STRING [40]

Primary
Cause

An MGCP signaling interop error has occurred with the residential media gateway.

Primary
Action

Check the IP connectivity status between Cisco BTS 10200 call agent and the trunking gateway. Check to see if the residential gateway is not physically connected, but controlled INS at the Cisco BTS 10200.


Signaling (172)

Table 10-153 lists the details of the Signaling (172) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Multimedia Terminal Adapter Effective-Aggr-Id Becomes Unavailable Due to Its IP Address—Signaling (172)" section.

Table 10-153 Signaling (172) Details 

Description

Multimedia Terminal Adapter Effective-Aggr-Id Becomes Unavailable Due to its IP Address (MTA Effective-Aggr-Id Becomes Unavailable Due to its IP Address)

Severity

Major

Threshold

100

Throttle

0

Datawords

MTA IP Address—STRING [64]

Primary
Cause

The MTA has been moved to a new subnet which is not provisioned, or provisioned with the aggr-id=null.

Primary
Action

Provision the subnet aggr-id for the MTA.


Signaling (173)

Table 10-154 lists the details of the Signaling (173) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "ENUM Server Domain Cannot be Resolved Into Any IP Address —Signaling (173)" section.

Table 10-154 Signaling (173) Details 

Description

ENUM Server Domain Cannot be Resolved into Any IP Address

Severity

Critical

Threshold

100

Throttle

0

Datawords

ENUM Server Domain - STRING [128]
ENUM Profile ID - STRING [64]

Primary
Cause

Misconfiguration in the DNS.

Primary
Action

Fix the configuration in the DNS according to the documentation.


Signaling (174)

Table 10-155 lists the details of the Signaling (174) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "ENUM Server Unavailable—Signaling (174)" section.

Table 10-155 Signaling (174) Details 

Description

ENUM Server Unavailable

Severity

Critical

Threshold

100

Throttle

0

Datawords

ENUM Server IP Address - STRING [16]
ENUM Server Farm Name - STRING [128]
ENUM Profile ID - STRING [64]

Primary
Cause

A network or server problem has occurred.

Primary
Action

Fix the network or server problem.


Signaling (175)

Table 10-156 lists the details of the Signaling (175) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "ENUM Server Farm Unavailable—Signaling (175)" section.

Table 10-156 Signaling (175) Details 

Description

ENUM Server Farm Unavailable

Severity

Critical

Threshold

100

Throttle

0

Datawords

ENUM Server Farm Name - STRING [128]
ENUM Profile ID - STRING [64]

Primary
Cause

A network or server problem has occurred.

Primary
Action

Fix the network or server problem.


Signaling (176)

Table 10-157 lists the details of the Signaling (176) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "No Resources Available to Launch ENUM Query—Signaling (176)" section.

Table 10-157 Signaling (176) Details 

Description

No Resources Available to Launch ENUM Query

Severity

Critical

Threshold

100

Throttle

0

Datawords

 

Primary
Cause

Internal or network congestion or slow server response has occurred.

Primary
Action

Fix the network congestion or improve the server response.


Signaling (177)

Table 10-158 lists the details of the Signaling (177) warning event. To monitor and correct the cause of the event, refer to the "ISDN Unable to Restore D-Channel Into In-Service Active State—Signaling (177)" section.

Table 10-158 Signaling (177) Details 

Description

ISDN Unable to Restore D-Channel into In-Service Active State

Severity

Warning

Threshold

100

Throttle

0

Datawords

D-Chan ID - STRING [20]
D-Chan Index - FOUR_BYTES
D-Chan Type - STRING [10]

Primary
Cause

The Cisco BTS 10200 does not receive the Service Ack from the remote end in response to Service message to make the D-Channel active.

Primary
Action

Verify that the NFAS provisioning at the PBX/media gateway is correct.


Signaling (178)

Table 10-159 lists the details of the Signaling (178) informational event. For additional information, refer to the "Possible Overlap Dialing Misconfiguration—Signaling (178)" section.

Table 10-159 Signaling (178) Details 

Description

Possible Overlap Dialing Misconfiguration

Severity

Information

Threshold

100

Throttle

0

Datawords

TGN-ID - FOUR_BYTES
DIALED-DIGIT - STRING [20]

Primary
Cause

The Cisco BTS 10200 sent out an invite with an overlap flag, and has received one or more additional digits to be forwarded. However, the call attempt fails while the Cisco BTS 10200 is still waiting to send out the first additional digit. A possible cause is a misconfiguration of the Overlap Dialing feature between the local and peer switch.

Primary
Action

Make sure that the peer switch is configured to support the Overlap Dialing feature. Check that the feature is enabled and that the dial-plan is configured correctly. Also make sure that the Destination/Route/Trunk group on the peer switch is marked to support the Overlap Sending feature.


Signaling (179)

Table 10-160 lists the details of the Signaling (179) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Trunk Group Registration Expired—Signaling (179)" section.

Table 10-160 Signaling (179) Details 

Description

Trunk Group Registration Expired

Severity

Major

Threshold

100

Throttle

0

Datawords

TGN-ID - FOUR_BYTES
SIP Reg Contact - STRING [256]
Reg Expiry Time - STRING [32]

Primary
Cause

The trunk group did not register in time before the contact expiry.

Primary
Action

The receipt of a subsequent registration will clear the alarm.


Monitoring Signaling Events

This section provides the information you need for monitoring and correcting signaling events. Table 10-161 lists all of the signaling events in numerical order and provides cross-references to each subsection.


Note Refer to the "Obtaining Documentation and Submitting a Service Request" section on page l for detailed instructions on contacting Cisco TAC and opening a service request.


Table 10-161 Cisco BTS 10200 Signaling Events 

Event Type
Event Name
Event Severity

Signaling (1)

Test Report—Signaling (1)

Information

Signaling (4)

Invalid Message Received—Signaling (4)

Warning

Signaling (6)

Database Module Function Call Failure—Signaling (6)

Warning

Signaling (7)

Socket Failure—Signaling (7)

Major

Signaling (8)

Session Initiation Protocol Message Receive Failure—Signaling (8)

Major

Signaling (9)

Timeout on Internet Protocol Address—Signaling (9)

Major

Signaling (10)

Failed to Send Complete Session Initiation Protocol Message—Signaling (10)

Minor

Signaling (11)

Failed to Allocate Session Initiation Protocol Control Block—Signaling (11)

Major

Signaling (12)

Feature Server Is Not Up or Is Not Responding to Call Agent—Signaling (12)

Critical

Signaling (13)

Signaling System 7 Signaling Link Down—Signaling (13)

Major

Signaling (14)

Link Is Remotely Inhibited—Signaling (14)

Minor

Signaling (15)

Link Is Locally Inhibited—Signaling (15)

Minor

Signaling (16)

Link Is Congested—Signaling (16)

Minor

Signaling (17)

Link: Local Processor Outage—Signaling (17)

Minor

Signaling (18)

Link: Remote Processor Outage—Signaling (18)

Minor

Signaling (19)

Link Set Inaccessible—Signaling (19)

Major

Signaling (20)

Link Set Congestion—Signaling (20)

Major

Signaling (21)

Route Set Failure—Signaling (21)

Major

Signaling (22)

Route Set Congested—Signaling (22)

Minor

Signaling (23)

Destination Point Code Unavailable—Signaling (23)

Major

Signaling (24)

Destination Point Code Congested—Signaling (24)

Minor

Signaling (25)

Unanswered Blocking Message—Signaling (25)

Warning

Signaling (26)

Unanswered Unblocking Message—Signaling (26)

Warning

Signaling (27)

Unanswered Circuit Group Blocking Message—Signaling (27)

Warning

Signaling (28)

Unanswered Circuit Group Unblocking Message—Signaling (28)

Warning

Signaling (29)

Unanswered Circuit Query Message—Signaling (29)

Warning

Signaling (30)

Unanswered Circuit Validation Test Message—Signaling (30)

Warning

Signaling (31)

Unanswered Reset Circuit Message—Signaling (31)

Warning

Signaling (32)

Unanswered Group Reset Message—Signaling (32)

Warning

Signaling (33)

Unanswered Release Message—Signaling (33)

Warning

Signaling (34)

Unanswered Continuity Check Request Message—Signaling (34)

Warning

Signaling (36)

Trunk Locally Blocked—Signaling (36)

Minor

Signaling (40)

Trunk Remotely Blocked—Signaling (40)

Major

Signaling (42)

Continuity Testing Message Received on the Specified Circuit Identification Code—Signaling (42)

Information

Signaling (43)

Release Complete Received in Response to Reset Circuit Message on the Specified Circuit Identification Code—Signaling (43)

Information

Signaling (44)

Continuity Recheck Is Performed on Specified Circuit Identification Code—Signaling (44)

Information

Signaling (45)

Circuit Is Unequipped on Remote Side—Signaling (45)

Information

Signaling (46)

Specified Circuit Identification Code Is Invalid for the Operation—Signaling (46)

Information

Signaling (49)

A General Processing Error Encountered—Signaling (49)

Information

Signaling (50)

Unexpected Message for the Call State Is Received: Clear Call—Signaling (50)

Information

Signaling (51)

Set Trunk State as Remotely Unequipped—Signaling (51)

Information

Signaling (52)

Set Trunk State as Not Remotely Blocked—Signaling (52)

Information

Signaling (53)

Set Trunk State as Remotely Blocked—Signaling (53)

Information

Signaling (54)

Circuit Validation Test Aborted—Signaling (54)

Information

Signaling (55)

Circuit Validation Successful—Signaling (55)

Information

Signaling (57)

Continuity Recheck Failed—Signaling (57)

Information

Signaling (58)

Continuity Recheck Successful—Signaling (58)

Information

Signaling (59)

Auto State Change for Integrated Services Digital Network Trunk Group by Media Gateway—Signaling (59)

Major

Signaling (60)

Integrated Services Digital Network Status Message Containing Error Indication Received—Signaling (60)

Warning

Signaling (61)

Trunk Operational State Changed by Service Message—Signaling (61)

Information

Signaling (62)

Received Integrated Services Digital Network Restart Message—Signaling (62)

Information

Signaling (63)

Media Gateway/Termination Faulty—Signaling (63)

Major

Signaling (64)

Media Gateway Adapter Running Out of Shared Memory Pools—Signaling (64)

Critical

Signaling (65)

Media Gateway Adapter Running Out of Heap Memory—Signaling (65)

Critical

Signaling (66)

Call Agent Internal Error (Because of Which Media Gateway Adapter Has to Start Automatically)—Signaling (66)

Major

Signaling (69)

Call Agent Is Not Up or Is Not Responding to the Feature Server—Signaling (69)

Critical

Signaling (70)

Integrated Services Digital Network Unable to Restore D-channel Due to Failed Communication—Signaling (70)

Warning

Signaling (71)

Integrated Services Digital Network Unable to Establish D-Channel—Signaling (71)

Warning

Signaling (72)

Integrated Services Digital Network—Calls Lost Due to D-Channel Down for Period of Time—Signaling (72)

Warning

Signaling (73)

Integrated Services Digital Network—Unable to Send Restart Due to Restart Timer Expired—Signaling (73)

Warning

Signaling (74)

Integrated Services Digital Network: Unable to Send the Service Due to the Service Timer Expired—Signaling (74)

Warning

Signaling (75)

Signaling System 7 Stack Not Ready—Signaling (75)

Critical

Signaling (76)

Timeout on Remote Instance—Signaling (76)

Information

Signaling (77)

Integrated Services Digital Network D-Channel Switchover for Not Facility Associated Signaling—Signaling (77)

Information

Signaling (78)

Integrated Services Digital Network Single D-Channel Down for Not Facility Associated Signaling—Signaling (78)

Minor

Signaling (79)

Trunking Gateway Unreachable—Signaling (79)

Major

Signaling (80)

Out of Bounds, Memory/Socket Error—Signaling (80)

Critical

Signaling (81)

Insufficient Heap Memory—Signaling (81)

Critical

Signaling (82)

Insufficient Shared Memory Pools—Signaling (82)

Critical

Signaling (83)

Error While Binding to Socket—Signaling (83)

Critical

Signaling (84)

Reached Maximum Socket Limit—Signaling (84)

Critical

Signaling (85)

Initialization Failure—Signaling (85)

Critical

Signaling (86)

Remote H.323 Gateway Is Not Reachable—Signaling (86)

Major

Signaling (87)

H.323 Message Parsing Error—Signaling (87)

Major

Signaling (88)

H.323 Message Encoding Error—Signaling (88)

Major

Signaling (89)

Gatekeeper Not Available/Reachable—Signaling (89)

Major

Signaling (90)

Alternate Gatekeeper Is Not Responding—Signaling (90)

Major

Signaling (91)

Endpoint Security Violation—Signaling (91)

Major

Signaling (92)

Invalid Call Identifier—Signaling (92)

Minor

Signaling (93)

Invalid Call Reference Value—Signaling (93)

Minor

Signaling (94)

Invalid Conference Identifier—Signaling (94)

Minor

Signaling (95)

Invalid Message from the Network—Signaling (95)

Minor

Signaling (96)

Internal Call Processing Error—Signaling (96)

Minor

Signaling (97)

Insufficient Information to Complete Call—Signaling (97)

Minor

Signaling (98)

H.323 Protocol Inconsistencies—Signaling (98)

Minor

Signaling (99)

Abnormal Call Clearing—Signaling (99)

Minor

Signaling (100)

Codec Negotiation Failed—Signaling (100)

Minor

Signaling (101)

Per Call Security Violation—Signaling (101)

Minor

Signaling (102)

H.323 Network Congested—Signaling (102)

Minor

Signaling (103)

Aggregation Connection Down—Signaling (103)

Major

Signaling (104)

Aggregation Unable to Establish Connection—Signaling (104)

Information

Signaling (105)

Aggregation Gate Set Failed—Signaling (105)

Information

Signaling (106)

Enhanced Subscriber Authentication Cisco BTS 10200 Delivery Function Connection Down—Signaling (106)

Minor

Signaling (107)

Logical Internet Protocol Addresses Not Mapped Correctly—Signaling (107)

Critical

Signaling (108)

Simplex Only Operational Mode—Signaling (108)

Major

Signaling (109)

Stream Control Transmission Protocol Association Failure—Signaling (109)

Major

Signaling (110)

Signaling Gateway Group Is Out-of-Service—Signaling (110)

Critical

Signaling (111)

Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)

Major

Signaling (112)

Stream Control Transmission Protocol Association Configuration Error—Signaling (112)

Minor

Signaling (113)

Signaling Gateway Failure—Signaling (113)

Major

Signaling (114)

Signaling Gateway Process Is Out-of-Service—Signaling (114)

Major

Signaling (115)

Invalid Routing Context Received—Signaling (115)

Warning

Signaling (116)

Destination Point Code User Part Unavailable—Signaling (116)

Major

Signaling (117)

Circuit Validation Test Message Received for an Unequipped Circuit Identification Code—Signaling (117)

Minor

Signaling (118)

Circuit Verification Response Received With Failed Indication—Signaling (118)

Minor

Signaling (119)

Signaling System 7 Adapter Process Faulty—Signaling (119)

Critical

Signaling (120)

Signaling System 7 Module/Signaling System 7 Adapter Faulty—Signaling (120)

Critical

Signaling (121)

Message Transfer Part 3 User Adapter Cannot Go Standby—Signaling (121)

Major

Signaling (122)

Message Transfer Part 3 User Adapter Cannot Go Active—Signaling (122)

Major

Signaling (124)

Remote Subsystem Is Out of Service—Signaling (124)

Minor

Signaling (125)

Signaling Connection Control Part Routing Error—Signaling (125)

Major

Signaling (126)

Signaling Connection Control Binding Failure—Signaling (126)

Major

Signaling (127)

Transaction Capabilities Application Part Binding Failure—Signaling (127)

Major

Signaling (132)

Transaction Capabilities Application Part Reaches the Provisioned Resource Limit—Signaling (132)

Warning

Signaling (133)

Unable to Decode Generic Transport Descriptor Message—Signaling (133)

Information

Signaling (134)

Signaling System 7 Message Encoding Failure—Signaling (134)

Information

Signaling (135)

Signaling System 7 Message Decoding Failure—Signaling (135)

Information

Signaling (136)

Signaling System 7 Message Invalid Received—Signaling (136)

Information

Signaling (137)

Signaling System 7 Confusion Message Received—Signaling (137)

Information

Signaling (138)

Number of Open Session Initiation Protocol Connections Is Reaching Engineered Limit—Signaling (138)

Warning

Signaling (139)

Signaling System 7 Trunk was Found to be in Erroneous State—Signaling (139)

Information

Signaling (140)

Unanswered Information Message—Signaling (140)

Information

Signaling (141)

Address Not Resolved by Domain Name System Server—Signaling (141)

Warning

Signaling (142)

Session Initiation Protocol Trunk Operationally Out-of-Service—Signaling (142)

Critical

Signaling (143)

Internet Protocol Interface Link to the Signaling System 7 Signaling Gateway Is Down—Signaling (143)

Minor

Signaling (144)

All Internet Interface Links to Signaling System 7 Signaling Gateway Are Down—Signaling (144)

Critical

Signaling (145)

One Internet Protocol Interface to Signaling System 7 Signaling Gateway Is Down—Signaling (145)

Minor

Signaling (146)

All Retransmission Attempts of Session Initiation Protocol Request or Response Failed—Signaling (146)

Warning

Signaling (147)

Domain Name System Service Addresses Exhausted—Signaling (147)

Warning

Signaling (150)

Stream Control Transmission Protocol Association Congested—Signaling (150)

Minor

Signaling (151)

Subscriber Line Faulty—Signaling (151)

Minor

Signaling (152)

Termination Transient Error Received—Signaling (152)

Information

Signaling (153)

Emergency Trunks Become Locally Blocked—Signaling (153)

Critical

Signaling (154)

Emergency Trunks Become Remotely Blocked—Signaling (154)

Critical

Signaling (155)

Packet Cable Multi-Media Unsolicited Gate Delete—Signaling (155)

Information

Signaling (156)

Integrated Services Digital Network Signaling Gateway Down—Signaling (156)

Major

Signaling (157)

Integrated Services Digital Network Signaling Gateway Inactive—Signaling (157)

Major

Signaling (158)

Invalid Integrated Services Digital Network Interface Identification—Signaling (158)

Warning

Signaling (159)

Integrated Services Digital Network User Adaptation Layer Cannot Go Active—Signaling (159)

Warning

Signaling (160)

Integrated Services Digital Network User Adaptation Layer Cannot Go Standby—Signaling (160)

Warning

Signaling (161)

Session Initiation Protocol Update Not Allowed for Operator Service Position System Calls—Signaling (161)

Warning

Signaling (162)

Session Initiation Protocol Server Group Element Operationally Out of Service—Signaling (162)

Critical

Signaling (163)

Routing Key Inactive—Signaling (163)

Major

Signaling (164)

Signaling Gateway Traffic Mode Mismatch—Signaling (164)

Major

Signaling (165)

No Session Initiation Protocol P-DCS Billing Information Header Received—Signaling (165)

Warning

Signaling (166)

No Routing Keys Are Active—Signaling (166)

Warning

Signaling (167)

No Signaling Gateways Are Active—Signaling (167)

Warning

Signaling (168)

A Session Initiation Protocol Server Group Has No Child Elements Provisioned—Signaling (168)

Warning

Signaling (169)

Session Initiation Protocol Element Provisioned With Service Enabled Is Internally Disabled—Signaling (169)

Information

Signaling (170)

Residential Gateway Endpoints Are Out of Service at the Gateway—Signaling (170)

Minor

Signaling (171)

Residential Gateway Unreachable—Signaling (171)

Minor

Signaling (172)

Multimedia Terminal Adapter Effective-Aggr-Id Becomes Unavailable Due to Its IP Address—Signaling (172)

Major

Signaling (173)

ENUM Server Domain Cannot be Resolved Into Any IP Address —Signaling (173)

Critical

Signaling (174)

ENUM Server Unavailable—Signaling (174)

Critical

Signaling (175)

ENUM Server Farm Unavailable—Signaling (175)

Critical

Signaling (176)

No Resources Available to Launch ENUM Query—Signaling (176)

Critical

Signaling (177)

ISDN Unable to Restore D-Channel Into In-Service Active State—Signaling (177)

Warning

Signaling (178)

Possible Overlap Dialing Misconfiguration—Signaling (178)

Information

Signaling (179)

Trunk Group Registration Expired—Signaling (179)

Major


Test Report—Signaling (1)

The Test Report event is for testing the signaling event category. The event is informational and no further action is required.

Invalid Message Received—Signaling (4)

The Invalid Message Received event serves as a warning that an invalid message has been received. The primary cause of the event is that a signaling adapter has received an invalid message from the specified endpoint. To correct the primary cause of the event, monitor the associated signaling link to see if there is an interruption of service on the link. If there is a communication problem, restart the link. Verify that the version of the protocol used by the device at the endpoint is consistent with the version expected by the call agent. If there is a mismatch, then either the endpoint or call agent must be reprovisioned.

Database Module Function Call Failure—Signaling (6)

The Database Module Function Call Failure event serves as a warning that a database module function call has failed. The primary cause of the event is that a signaling adapter has detected an error while accessing a database interface. To correct the primary cause of the event, restart the associated process if the database that the adapter attempted to access is not available. If incompatible versions of the signaling adapter process and the database processes are present on the system, correct the error and restart the processes.

Socket Failure—Signaling (7)

The Socket Failure alarm (major) indicates that there is a failure in creating/binding to the UDP socket. To troubleshoot and correct the cause of the Socket Failure alarm, refer to the "Socket Failure—Signaling (7)" section.

Session Initiation Protocol Message Receive Failure—Signaling (8)

The Session Initiation Protocol Message Receive Failure alarm (major) indicates that a SIP message receive has failed. To troubleshoot and correct the cause of the Session Initiation Protocol Message Receive Failure alarm, refer to the "Session Initiation Protocol Message Receive Failure—Signaling (8)" section.

Timeout on Internet Protocol Address—Signaling (9)

The Timeout on Internet Protocol Address alarm (major) indicates that an IP address has timed out. To troubleshoot and correct the cause of the Timeout on Internet Protocol Address alarm, refer to the "Timeout on Internet Protocol Address—Signaling (9)" section.

Failed to Send Complete Session Initiation Protocol Message—Signaling (10)

The Failed to Send Complete Session Initiation Protocol Message alarm (minor) indicates that a SIP message failure has occurred. To troubleshoot and correct the cause of the Failed to Send Complete Session Initiation Protocol Message alarm, refer to the "Failed to Send Complete Session Initiation Protocol Message—Signaling (10)" section.

Failed to Allocate Session Initiation Protocol Control Block—Signaling (11)

The Failed to Allocate Session Initiation Protocol Control Block alarm (major) indicates that a SIP control block allocation failed. To troubleshoot and correct the cause of the Failed to Allocate Session Initiation Protocol Control Block alarm, refer to the "Failed to Allocate Session Initiation Protocol Control Block—Signaling (11)" section.

Feature Server Is Not Up or Is Not Responding to Call Agent—Signaling (12)

The Feature Server Is Not Up or Is Not Responding to Call Agent alarm (critical) indicates that the feature server is not up or is not responding to the call agent server. To troubleshoot and correct the cause of the Feature Server Is Not Up or Is Not Responding to Call Agent alarm, refer to the "Feature Server Is Not Up or Is Not Responding to Call Agent—Signaling (12)" section.

Signaling System 7 Signaling Link Down—Signaling (13)

The Signaling System 7 Signaling Link Down alarm (major) indicates the SS7 signaling link is down. To troubleshoot and correct the cause of the Signaling System 7 Signaling Link Down alarm, refer to the "Signaling System 7 Signaling Link Down—Signaling (13)" section.

Link Is Remotely Inhibited—Signaling (14)

The Link Is Remotely Inhibited alarm (minor) indicates that the SS7 link is inhibited at the remote end. To troubleshoot and correct the cause of the Link Is Remotely Inhibited alarm, refer to the "Link Is Remotely Inhibited—Signaling (14)" section.

Link Is Locally Inhibited—Signaling (15)

The Link Is Locally Inhibited alarm (minor) indicates that the SS7 link is inhibited at the local end. To troubleshoot and correct the cause of the Link Is Locally Inhibited alarm, refer to the "Link Is Locally Inhibited—Signaling (15)" section.

Link Is Congested—Signaling (16)

The Link Is Congested alarm (minor) indicates that the SS7 link is congested. To troubleshoot and correct the cause of the Link Is Congested alarm, refer to the "Link Is Congested—Signaling (16)" section.

Link: Local Processor Outage—Signaling (17)

The Link: Local Processor Outage alarm (minor) indicates that the SS7 link has experienced a local processor outage. To troubleshoot and correct the cause of the Link: Local Processor Outage alarm, refer to the "Link: Local Processor Outage—Signaling (17)" section.

Link: Remote Processor Outage—Signaling (18)

The Link: Remote Processor Outage alarm (minor) indicates that the SS7 link has experienced a remote processor outage. To troubleshoot and correct the cause of the Link: Remote Processor Outage alarm, refer to the "Link: Remote Processor Outage—Signaling (18)" section.

Link Set Inaccessible—Signaling (19)

The Link Set Inaccessible alarm (major) indicates that the specified SS7 link in inaccessible. To troubleshoot and correct the cause of the Link Set Inaccessible alarm, refer to the "Link Set Inaccessible—Signaling (19)" section.

Link Set Congestion—Signaling (20)

The Link Set Congestion alarm (major) indicates that the specified SS7 link set is congested. To troubleshoot and correct the cause of the Link Set Congestion alarm, refer to the "Link Set Congestion—Signaling (20)" section.

Route Set Failure—Signaling (21)

The Route Set Failure alarm (major) indicates that the specified route set has a experienced a failure. To troubleshoot and correct the cause of the Route Set Failure alarm, refer to the "Route Set Failure—Signaling (21)" section.

Route Set Congested—Signaling (22)

The Route Set Congested alarm (minor) indicates that the specified route set is congested. To troubleshoot and correct the cause of the Route Set Congested alarm, refer to the "Route Set Congested—Signaling (22)" section.

Destination Point Code Unavailable—Signaling (23)

The Destination Point Code Unavailable alarm (major) indicates that the specified DPC is not available. To troubleshoot and correct the cause of the Destination Point Code Unavailable alarm, refer to the "Destination Point Code Unavailable—Signaling (23)" section.

Destination Point Code Congested—Signaling (24)

The Destination Point Code Congested alarm (minor) alarm indicates that the specified DPC is congested. To troubleshoot and correct the cause of the Destination Point Code Congested alarm, refer to the "Destination Point Code Congested—Signaling (24)" section.

Unanswered Blocking Message—Signaling (25)

The Unanswered Blocking Message event serves as a warning that a BLO message was not answered. The primary cause of the event is that a BLO message was not acknowledged before the T13 expired for the associated CIC. To correct the primary cause of the event, verify that:

The SS7 signaling adapter processes are running normally.

The call agent platform is active.

The SS7 interface hardware is in service.

The associated SS7 signaling link is available.

The T13 timer is set to an appropriate level.T

he SS7 link is not congested.

Unanswered Unblocking Message—Signaling (26)

The Unanswered Unblocking Message event serves as a warning that an UBL message was not answered. The primary cause of the event is that a UBL message was not acknowledged before the T15 expired for the associated CIC. To correct the primary cause of the event, verify that:

The SS7 signaling adapter processes are running normally.

The call agent platform is active.

The SS7 interface hardware is in service.

The associated SS7 signaling link is available.

The T13 timer is set to an appropriate level.

The SS7 link is not congested.

Unanswered Circuit Group Blocking Message—Signaling (27)

The Unanswered Circuit Group Blocking Message event serves as a warning that a CGB message was not answered. The primary cause of the event is that a CGB message was not acknowledged before the T19 expired for the associated CIC. To correct the primary cause of the event, verify that:

The SS7 signaling adapter processes are running normally.

The call agent platform is active.

The SS7 interface hardware is in service.

The associated SS7 signaling link is available.

The T13 timer is set to an appropriate level.

The SS7 link is not congested.

Unanswered Circuit Group Unblocking Message—Signaling (28)

The Unanswered Circuit Group Unblocking Message event serves as a warning that a CGU message was not answered. The primary cause of the event is that a CGU message was not acknowledged before the T21 expired for the associated CIC. To correct the primary cause of the event, verify that:

The SS7 signaling adapter processes are running normally.

The call agent platform is active.

The SS7 interface hardware is in service.

The associated SS7 signaling link is available.

The T13 timer is set to an appropriate level.

The SS7 link is not congested.

Unanswered Circuit Query Message—Signaling (29)

The Unanswered Circuit Query Message event serves as a warning that a CQM message was not answered. The primary cause of the event is that a CQM message was not acknowledged before the T28 expired for the associated CIC. To correct the primary cause of the event, verify that:

The SS7 signaling adapter processes are running normally.

The call agent platform is active.

The SS7 interface hardware is in service.

The associated SS7 signaling link is available.

The T13 timer is set to an appropriate level.

The SS7 link is not congested.

Unanswered Circuit Validation Test Message—Signaling (30)

The Unanswered Circuit Validation Test Message event serves as a warning that a CVT message was not answered. The primary cause of the event is that a CVT message was not acknowledged before the Tcvt expired for the associated CIC. To correct the primary cause of the event, verify that:

The SS7 signaling adapter processes are running normally.

The call agent platform is active.

The SS7 interface hardware is in service.

The associated SS7 signaling link is available.

The T13 timer is set to an appropriate level.

The SS7 link is not congested.

Unanswered Reset Circuit Message—Signaling (31)

The Unanswered Reset Circuit Message event serves as a warning that an RSC message was not answered. The primary cause of the event is that a RSC message was not acknowledged before the T17 expired for the associated CIC. To correct the primary cause of the event, verify that:

The SS7 signaling adapter processes are running normally.

The call agent platform is active.

The SS7 interface hardware is in service.

The associated SS7 signaling link is available.

The T13 timer is set to an appropriate level.

The SS7 link is not congested.

Unanswered Group Reset Message—Signaling (32)

The Unanswered Group Reset Message event serves as a warning that a GRS message was not answered. The primary cause of the event is that a a GRS message was not acknowledged before the T23 expired for the associated CIC. To correct the primary cause of the event, verify that:

The SS7 signaling adapter processes is running normally.

The call agent platform is active.

The SS7 interface hardware is in service.

The associated SS7 signaling link is available.

The T13 timer is set to an appropriate level.

The SS7 link is not congested.

Unanswered Release Message—Signaling (33)

The Unanswered Release Message event serves as a warning that an REL message was not answered. The primary cause of the event is that a REL message was not acknowledged before the T5 expired for the associated CIC. To correct the primary cause of the event, verify that:

The SS7 signaling adapter processes are running normally.

The call agent platform is active.

The SS7 interface hardware is in service.

The associated SS7 signaling link is available.

The T13 timer is set to an appropriate level.

The SS7 link is not congested.

Unanswered Continuity Check Request Message—Signaling (34)

The Unanswered Continuity Check Request Message event serves as a warning that a continuity check request (CCR) message was not answered. The primary cause of the event is that an LPA message was not acknowledged before the TCCR expired for the associated CIC. To correct the primary cause of the event, verify that:

The SS7 signaling adapter processes are running normally.

The call agent platform is active.

The SS7 interface hardware is in service.

The associated SS7 signaling link is available.

The T13 timer is set to an appropriate level.

The SS7 link is not congested.

Trunk Locally Blocked—Signaling (36)

The Trunk Locally Blocked alarm (minor) indicates that the trunk is locally blocked. To troubleshoot and correct the cause of the Trunk Locally Blocked alarm, refer to the "Trunk Locally Blocked—Signaling (36)" section.

Trunk Remotely Blocked—Signaling (40)

The Trunk Remotely Blocked alarm (major) indicates that the trunk is remotely blocked. To troubleshoot and correct the cause of the Trunk Remotely Blocked alarm, refer to the "Trunk Remotely Blocked—Signaling (40)" section.

Continuity Testing Message Received on the Specified Circuit Identification Code—Signaling (42)

The Continuity Testing Message Received on the Specified Circuit Identification Code event functions as an informational alert that the COT message was received on the specified CIC. The event is informational and no further action is required.

Release Complete Received in Response to Reset Circuit Message on the Specified Circuit Identification Code—Signaling (43)

The Release Complete Received in Response to Reset Circuit Message on the Specified Circuit Identification Code event functions as an informational alert that the RLC was received in response to the RSC message received on the specified CIC. The event is informational and no further action is required,

Continuity Recheck Is Performed on Specified Circuit Identification Code—Signaling (44)

The Continuity Recheck Is Performed on Specified Circuit Identification Code event functions as an informational alert that a continuity recheck was performed on the specified CIC. The event is informational and no further action is required.

Circuit Is Unequipped on Remote Side—Signaling (45)

The Circuit Is Unequipped on Remote Side event functions as an informational alert indicating that the circuit is unequipped on the remote side. The primary cause of the event is that an unequipped circuit has been detected on the remote side. To correct the primary cause of the event, monitor the event reports at the network level to find out whether an existing circuit was unequipped causing a status mismatch with the local end.

Specified Circuit Identification Code Is Invalid for the Operation—Signaling (46)

The Specified Circuit Identification Code Is Invalid for the Operation event functions as an informational alert that the specified CIC is invalid for the attempted operation. The primary cause of the event is that an invalid operation was performed on the specified CIC. To correct the primary cause of the event, verify that the SS7 provisioning tables are properly configured at the circuit level.

A General Processing Error Encountered—Signaling (49)

The A General Processing Error Encountered event functions as an informational alert that a general processing error has occurred. The primary cause of the event is that a general SS7 processing error occurred because all resources were busy or because an invalid even occurred. To correct the primary cause of the event, check the status of the signaling adapter process and the SS7 signaling interface to verify proper operation.

Unexpected Message for the Call State Is Received: Clear Call—Signaling (50)

The Unexpected Message for the Call State Is Received: Clear Call event functions as an informational alert that an unexpected message for the call state has been received. The primary cause of the event is that an unexpected message was received for the current call state. To correct the primary cause of the event, examine the status of the signaling adapter process and the SS7 signaling interface to verify proper operation.

Set Trunk State as Remotely Unequipped—Signaling (51)

The Set Trunk State as Remotely Unequipped event functions as an informational alert that the trunk state is currently set as remotely unequipped. The primary cause of the event is that the specified CIC is marked as remotely unequipped due to the CQM response indicating that it is unequipped at the far end. To correct the primary cause of the event, equip the trunk circuit at the far end.

Set Trunk State as Not Remotely Blocked—Signaling (52)

The Set Trunk State as Not Remotely Blocked event functions as an informational alert that the trunk state has been set as not remotely blocked. The primary cause of the event is that the specified CIC is marked as not remotely blocked due to the CQM response indicating that it is not remotely blocked at the far end. The event is informational and no further action is required.

Set Trunk State as Remotely Blocked—Signaling (53)

The Set Trunk State as Remotely Blocked event functions as an informational alert that the trunk state is set as remotely blocked. The primary cause of the event is that the specified CIC is marked as remotely blocked due to the CQM response indicating that it is remotely blocked at the far end. To correct the primary cause of the event, clear the blocking situation at the far end based on network level event reports.

Circuit Validation Test Aborted—Signaling (54)

The Circuit Validation Test Aborted event functions as an informational alert that the circuit validation test has been aborted. The primary cause of the event is that the circuit specified failed a validation test due to an internal failure. To correct the primary cause of the event, verify that the SS7 signaling adapter process and SS7 interface is operating normally.

Circuit Validation Successful—Signaling (55)

The Circuit Validation Successful event functions as an informational alert that the circuit validation was successful. The event is informational and no further actions is required.

Continuity Recheck Failed—Signaling (57)

The Continuity Recheck Failed event functions as an informational alert that the continuity recheck failed. The primary cause of the event is that a continuity recheck of the specified CIC failed. To correct the primary cause of the event, verify that the SS7 signaling adapter process and the SS7 interface are operating normally.

Continuity Recheck Successful—Signaling (58)

The Continuity Recheck Successful event functions as an informational alert that the continuity recheck of the specified CIC was successful. The event is informational and no further action is required.

Auto State Change for Integrated Services Digital Network Trunk Group by Media Gateway—Signaling (59)

The Auto State Change for Integrated Services Digital Network Trunk Group by Media Gateway alarm (major) indicates that a specified ISDN trunk group status was changed due to a media gateway operation. To troubleshoot and correct the cause of the Auto State Change for Integrated Services Digital Network Trunk Group by Media Gateway alarm, refer to the "Auto State Change for Integrated Services Digital Network Trunk Group by Media Gateway—Signaling (59)" section.

Integrated Services Digital Network Status Message Containing Error Indication Received—Signaling (60)

The Integrated Services Digital Network Status Message Containing Error Indication Received event functions as a warning that an ISDN status message containing an error indication has been received. The primary cause of the event is that an ISDN status message was received containing an error indication for the specified termination. To correct the primary cause of the event, place the specified termination in service state if the specified termination is not operating normally.

Trunk Operational State Changed by Service Message—Signaling (61)

The Trunk Operational State Changed by Service Message event functions as an informational alert that the trunk operational state was changed by a service message. The primary cause of the event is that the specified trunk group operational status was changed by a service message from the specified gateway. To correct the primary cause of the event, monitor the event reports at the network level to verify that the specified gateway and terminations are operating normally.

Received Integrated Services Digital Network Restart Message—Signaling (62)

The Received Integrated Services Digital Network Restart Message event functions as an informational alert that a ISDN restart message was received. The primary cause of the event is that an ISDN restart message was received from the specified gateway. To correct the primary cause of the event, monitor the event reports at the network level to verify that the specified gateway and terminations are operating normally.

Media Gateway/Termination Faulty—Signaling (63)

The Media Gateway/Termination Faulty alarm (major) indicates that a media gateway or termination has gone faulty due to the detection of an unknown endpoint, an unknown package type, an unknown event, a hardware failure, or a general call agent error. To troubleshoot and correct the cause of the Media Gateway/Termination Faulty alarm, refer to the "Media Gateway/Termination Faulty—Signaling (63)" section.

Media Gateway Adapter Running Out of Shared Memory Pools—Signaling (64)

The Media Gateway Adapter Running Out of Shared Memory Pools alarm (critical) indicates that the MGCP signaling adapter was unable to allocate data store for an IPC message due to a lack of resources. To troubleshoot and correct the cause of the Media Gateway Adapter Running Out of Shared Memory Pools alarm, refer to the "Media Gateway Adapter Running Out of Shared Memory Pools—Signaling (64)" section.

Media Gateway Adapter Running Out of Heap Memory—Signaling (65)

The Media Gateway Adapter Running Out of Heap Memory alarm (critical) indicates that the MGCP signaling adapter was unable to allocate data store for an IPC message from the heap due to a lack of resources. To troubleshoot and correct the cause of the Media Gateway Adapter Running Out of Heap Memory alarm, refer to the "Media Gateway Adapter Running Out of Heap Memory—Signaling (65)" section.

Call Agent Internal Error (Because of Which Media Gateway Adapter Has to Start Automatically)—Signaling (66)

The Call Agent Internal Error (Because of Which Media Gateway Adapter Has to Start Automatically) alarm (major) indicates that a call agent internal error has occurred causing the restart of the MGCP signaling adapter. To troubleshoot and correct the cause of the Call Agent Internal Error (Because of Which Media Gateway Adapter Has to Start Automatically) alarm, refer to the "Call Agent Internal Error (Because of Which Media Gateway Adapter has to Start Automatically)—Signaling (66)" section.

Call Agent Is Not Up or Is Not Responding to the Feature Server—Signaling (69)

The Call Agent Is Not Up or Is Not Responding to the Feature Server alarm (critical) indicates that a CA and FS communications message timed out. To troubleshoot and correct the cause of the Call Agent Is Not Up or Is Not Responding to the Feature Server alarm, refer to the "Call Agent Is Not Up or Is Not Responding to the Feature Server—Signaling (69)" section.

Integrated Services Digital Network Unable to Restore D-channel Due to Failed Communication—Signaling (70)

The Integrated Services Digital Network Unable to Restore D-channel Due to Failed Communication event serves as a warning that the ISDN signaling adapter is unable to restore D-channel due to a communication failure. The primary cause of the event is that the ISDN signaling adapter is unable to restore a D-channel due to incorrect backhaul provisioning at the media gateway or call agent. To correct the primary cause of the event, ensure the provisioning of the backhaul port is correct at both the call agent and media gateway.

Integrated Services Digital Network Unable to Establish D-Channel—Signaling (71)

The Integrated Services Digital Network Unable to Establish D-Channel event serves as a warning that the ISDN signaling adaptor is unable to establish D-channel. The primary cause of the event is that ISDN signaling adapter is unable to establish a D-channel due to layer 1 parameters not being provisioned correctly or improper provisioning of the network or user side. To correct the primary cause of the event, verify the correct provisioning at the media gateway.

Integrated Services Digital Network—Calls Lost Due to D-Channel Down for Period of Time—Signaling (72)

The Integrated Services Digital Network—Calls Lost Due to D-Channel Down for Period of Time event serves as a warning that calls were lost due to the D-channels being down for a period of time. The primary cause of the event is that ISDN signaling adapter has lost calls due to a D-channel being down as a result of a media gateway power loss or a loss of connection between the PBX and media gateway. To correct the primary cause of the event, resupply power to the media gateway and verify that the connection between the PBX and media gateway is intact.

Integrated Services Digital Network—Unable to Send Restart Due to Restart Timer Expired—Signaling (73)

The Integrated Services Digital Network—Unable to Send Restart Due to Restart Timer Expired event serves as a warning that the ISDN signaling adapter was unable to send a restart due to the restart timer being expired. The primary cause of the event is that the ISDN signaling adapter was unable to send a restart message due to the expiration of the restart timer. To correct the primary cause of the event, verify that the restart timer is set to an appropriate level.

Integrated Services Digital Network: Unable to Send the Service Due to the Service Timer Expired—Signaling (74)

The Integrated Services Digital Network: Unable to Send the Service Due to the Service Timer Expired event serves as a warning that the ISDN signal adapter was unable to send a service message due to the service timer being expired. The primary cause of the event is that the ISDN signaling adapter was unable to send a service message due to the expiration of the service timer. To correct the primary cause of the event, ensure that the restart timer is set to an appropriate level.

Signaling System 7 Stack Not Ready—Signaling (75)

The Signaling System 7 Stack Not Ready alarm (critical) indicates that the SS7 stack in not ready. To troubleshoot and correct the cause of the Signaling System 7 Stack Not Ready alarm, refer to the "Signaling System 7 Stack Not Ready—Signaling (75)" section.

Timeout on Remote Instance—Signaling (76)

The Timeout on Remote Instance event functions as an informational alert that communication on a remote instance timed out. The primary cause of the event is that communication between call agent and remote instance is faulty. The event is informational and no further action is required.

Integrated Services Digital Network D-Channel Switchover for Not Facility Associated Signaling—Signaling (77)

The Integrated Services Digital Network D-Channel Switchover for Not Facility Associated Signaling event functions as an informational alert that an ISDN D-channel switchover has occurred for non-facility associated signaling (NFAS). The primary cause of the event is that the operator manually switched the D-channels using the CLI. To verify the primary cause of the event, verify operator action. The secondary cause of the event is that the active D-channel was lost. To correct the secondary cause of the event, verify that the gateway is operational and connection to PBX is good.

Integrated Services Digital Network Single D-Channel Down for Not Facility Associated Signaling—Signaling (78)

The Integrated Services Digital Network Single D-Channel Down for Not Facility Associated Signaling alarm (minor) indicates that one of the ISDN D-channels in the PRI is down. To troubleshoot and correct the cause of the Integrated Services Digital Network Single D-channel Down for Not Facility Associated Signaling alarm, refer to the "Integrated Services Digital Network Single D-Channel Down for Not Facility Associated Signaling—Signaling (78)" section.

Trunking Gateway Unreachable—Signaling (79)

The Trunking Gateway Unreachable alarm (major) indicates that the trunking gateway is not responding to keep-alive Audit Endpoint messages. To troubleshoot and correct the cause of the Media Gateway Unreachable alarm, refer to the "Trunking Gateway Unreachable—Signaling (79)" section.

Out of Bounds, Memory/Socket Error—Signaling (80)

The Out of Bounds, Memory/Socket Error alarm (critical) indicates that a memory socket out of bounds error has occurred. To troubleshoot and correct the cause of the Out of Bounds, Memory/Socket Error alarm, refer to the "Out of Bounds, Memory/Socket Error—Signaling (80)" section.

Insufficient Heap Memory—Signaling (81)

The Insufficient Heap Memory alarm (critical) indicates that there is insufficient heap memory. To troubleshoot and correct the cause of the Insufficient Heap Memory alarm, refer to the "Insufficient Heap Memory—Signaling (81)" section.

Insufficient Shared Memory Pools—Signaling (82)

The Insufficient Shared Memory Pools alarm (critical) indicates that there are insufficient shared memory pools. To troubleshoot and correct the cause of the Insufficient Shared Memory Pools alarm, refer to the "Insufficient Shared Memory Pools—Signaling (82)" section.

Error While Binding to Socket—Signaling (83)

The Error While Binding to Socket alarm (critical) indicates that an error occurred while the system was binding to the socket. To troubleshoot and correct the cause of the Error While Binding to Socket alarm, refer to the "Error While Binding to Socket—Signaling (83)" section.

Reached Maximum Socket Limit—Signaling (84)

The Reached Maximum Socket Limit alarm (critical) indicates that the Cisco BTS 10200 system has reached the maximum socket limit. To troubleshoot and correct the cause of the Reached Maximum Socket Limit alarm, refer to the "Reached Maximum Socket Limit—Signaling (84)" section.

Initialization Failure—Signaling (85)

The Initialization Failure alarm (critical) indicates that the Cisco BTS 10200 system failed to initialize. To troubleshoot and correct the cause of the Initialization Failure alarm, refer to the "Initialization Failure—Signaling (85)" section.

Remote H.323 Gateway Is Not Reachable—Signaling (86)

The Remote H.323 Gateway Is Not Reachable alarm (major) indicates that the remote H.323 gateway is not reachable. To troubleshoot and correct the cause of the Remote H.323 Gateway Is Not Reachable alarm, refer to the "Remote H.323 Gateway Is Not Reachable—Signaling (86)" section.

H.323 Message Parsing Error—Signaling (87)

The H.323 Message Parsing Error alarm (major) indicates that a H.323 message-parsing error has occurred. To troubleshoot and correct the cause of the H.323 Message Parsing Error alarm, refer to the "H.323 Message Parsing Error—Signaling (87)" section.

H.323 Message Encoding Error—Signaling (88)

The H.323 Message Encoding Error alarm (major) indicates that a H.323 message-encoding error has occurred. To troubleshoot and correct the cause of the H.323 Message Encoding Error alarm, refer to the "H.323 Message Encoding Error—Signaling (88)" section.

Gatekeeper Not Available/Reachable—Signaling (89)

The Gatekeeper Not Available/Reachable alarm (major) indicates that the gatekeeper is not available or the gatekeeper is not reachable. To troubleshoot and correct the cause of the Gatekeeper Not Available/Reachable alarm, refer to the "Gatekeeper not Available/Reachable—Signaling (89)" section.

Alternate Gatekeeper Is Not Responding—Signaling (90)

The Alternate Gatekeeper Is Not Responding alarm (major) indicates that the alternate gatekeeper is not responding. To troubleshoot and correct the cause of the Alternate Gatekeeper Is Not Responding alarm, refer to the "Alternate Gatekeeper Is Not Responding—Signaling (90)" section.

Endpoint Security Violation—Signaling (91)

The Endpoint Security Violation alarm (major) indicates that an H.323 security violation has occurred. To troubleshoot and correct the cause of the Endpoint Security Violation alarm, refer to the "Endpoint Security Violation—Signaling (91)" section.

Invalid Call Identifier—Signaling (92)

The Invalid Call Identifier alarm (minor) indicates that the Call ID was invalid or changed mid-call. To troubleshoot and correct the cause of the Invalid Call Identifier alarm, refer to the "Invalid Call Identifier—Signaling (92)" section.

Invalid Call Reference Value—Signaling (93)

The Invalid Call Reference Value alarm (minor) indicates that the Call ID was invalid or changed mid-call. To troubleshoot and correct the cause of the Invalid Call Reference Value alarm, refer to the "Invalid Call Reference Value—Signaling (93)" section.

Invalid Conference Identifier—Signaling (94)

The Invalid Conference Identifier alarm (minor) indicates that the Call ID was invalid or changed mid-call. To troubleshoot and correct the cause of the Invalid Conference Identifier alarm, refer to the "Invalid Conference Identifier—Signaling (94)" section.

Invalid Message from the Network—Signaling (95)

The Invalid Message from the Network alarm (minor) indicates that an unsupported or invalid message type was received from network. To troubleshoot and correct the cause of the Invalid Message from the Network alarm, refer to the "Invalid Message from the Network—Signaling (95)" section.

Internal Call Processing Error—Signaling (96)

The Internal Call Processing Error alarm (minor) indicates that an internal call processing error has occurred. To troubleshoot and correct the cause of the Internal Call Processing Error alarm, refer to the "Internal Call Processing Error—Signaling (96)" section.

Insufficient Information to Complete Call—Signaling (97)

The Insufficient Information to Complete Call alarm (minor) indicates that there was insufficient information to complete a call. To troubleshoot and correct the cause of the Insufficient Information to Complete Call alarm, refer to the "Insufficient Information to Complete Call—Signaling (97)" section.

H.323 Protocol Inconsistencies—Signaling (98)

The H.323 Protocol Inconsistencies alarm (minor) indicates that the H.323 endpoint and Cisco BTS 10200 are running different protocol versions. To troubleshoot and correct the cause of the H.323 Protocol Inconsistencies alarm, refer to the "H.323 Protocol Inconsistencies—Signaling (98)" section.

Abnormal Call Clearing—Signaling (99)

The Abnormal Call Clearing alarm (minor) indicates that an unsupported or invalid message type was received from the network. To troubleshoot and correct the cause of the Abnormal Call Clearing alarm, refer to the "Abnormal Call Clearing—Signaling (99)" section.

Codec Negotiation Failed—Signaling (100)

The Codec Negotiation Failed alarm (minor) indicates that the codec negotiation has failed. To troubleshoot and correct the cause of the Codec Negotiation Failed alarm, refer to the "Codec Negotiation Failed—Signaling (100)" section.

Per Call Security Violation—Signaling (101)

The Per Call Security Violation alarm (minor) indicates that a call security violation has occurred. To troubleshoot and correct the cause of the Per Call Security Violation alarm, refer to the "Per Call Security Violation—Signaling (101)" section.

H.323 Network Congested—Signaling (102)

The H.323 Network Congested alarm indicates (minor) that the H.323 application process has depleted its resources and no more calls can be completed. To troubleshoot and correct the cause of the H.323 Network Congested alarm, refer to the "H.323 Network Congested—Signaling (102)" section.

Aggregation Connection Down—Signaling (103)

The Aggregation Connection Down alarm (major) indicates that the aggregation (AGGR) TCP connection is down. To troubleshoot and correct the cause of the Aggregation Connection Down alarm, refer to the "Aggregation Connection Down—Signaling (103)" section.

Aggregation Unable to Establish Connection—Signaling (104)

The Aggregation Unable to Establish Connection event functions as an informational alert that the AGGR is unable to establish a connection. The primary cause of the event is that the TCP connection failed to establish. To correct the primary cause of the event, check the IP Connectivity of CA and CMTS.

Aggregation Gate Set Failed—Signaling (105)

The Aggregation Gate Set Failed event functions as an informational alert that the AGGR gate set failed. The primary cause of the event is that the gate set acknowledgement never came from the CMTS. The event is informational and no further action is required.

Enhanced Subscriber Authentication Cisco BTS 10200 Delivery Function Connection Down—Signaling (106)

The Enhanced Subscriber Authentication Cisco BTS 10200 Delivery Function Connection Down alarm (minor) indicates that the enhanced subscriber authentication (ESA) Cisco BTS 10200 DF connection is down. To troubleshoot and correct the cause of the Enhanced Subscriber Authentication Cisco BTS 10200 Delivery Function Connection Down alarm, refer to the "Enhanced Subscriber Authentication Cisco BTS 10200 Delivery Function Connection Down—Signaling (106)" section.

Logical Internet Protocol Addresses Not Mapped Correctly—Signaling (107)

The Logical Internet Protocol Addresses Not Mapped Correctly alarm (critical) indicates that the logical IP addresses are not mapped correctly. To troubleshoot and correct the cause of the Logical Internet Protocol Addresses Not Mapped Correctly alarm, refer to the "Logical Internet Protocol Addresses Not Mapped Correctly—Signaling (107)" section.

Simplex Only Operational Mode—Signaling (108)

The Simplex Only Operational Mode alarm (major) indicates that the Cisco BTS 10200 system can only operate in the simplex mode. To troubleshoot and correct the cause of the Simplex Only Operational Mode alarm, refer to the "Simplex Only Operational Mode—Signaling (108)" section.

Stream Control Transmission Protocol Association Failure—Signaling (109)

The Stream Control Transmission Protocol Association Failure alarm (major) indicates that the SCTP association failed. To troubleshoot and correct the cause of the Stream Control Transmission Protocol Association Failure alarm, refer to the "Stream Control Transmission Protocol Association Failure—Signaling (109)" section.

Signaling Gateway Group Is Out-of-Service—Signaling (110)

The Signaling Gateway Group Is Out-of-Service alarm (major) indicates that the signaling gateway group is out-of-service. To troubleshoot and correct the cause of the Signaling Gateway Group Is Out-of-Service alarm, refer to the "Signaling Gateway Group Is Out of Service—Signaling (110)" section.

Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)

The Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down) alarm (major) indicates that the SCTP association is degraded. To troubleshoot and correct the cause of the Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down) alarm, refer to the "Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)" section.

Stream Control Transmission Protocol Association Configuration Error—Signaling (112)

The Stream Control Transmission Protocol Association Configuration Error alarm (minor) indicates that an SCTP association configuration error has occurred. To troubleshoot and correct the cause of the Stream Control Transmission Protocol Association Configuration Error alarm, refer to the "Stream Control Transmission Protocol Association Configuration Error—Signaling (112)" section.

Signaling Gateway Failure—Signaling (113)

The Signaling Gateway Failure alarm (major) indicates that all associated signaling gateway processes are out-of-service. To troubleshoot and correct the cause of the Signaling Gateway Failure alarm, refer to the "Signaling Gateway Failure—Signaling (113)" section.

Signaling Gateway Process Is Out-of-Service—Signaling (114)

The Signaling Gateway Process Is Out-of-Service alarm (major) indicates that all SCTP associations between the SGP and the CA are out-of-service. To troubleshoot and correct the cause of the Signaling Gateway Process Is Out-of-Service alarm, refer to the "Signaling Gateway Process Is Out of Service—Signaling (114)" section.

Invalid Routing Context Received—Signaling (115)

The Invalid Routing Context Received event serves as a warning that an invalid routing context was received. The primary cause of the event is that the routing context was configured improperly on the CA or the SG. To correct the primary cause of the event, reconfigure the routing context on the CA or the SG so that the routing context matches in both places.

Destination Point Code User Part Unavailable—Signaling (116)

The Destination Point Code User Part Unavailable alarm (major) indicates that a layer 4 user part, such as ISUP, is unavailable at the DPC in the SS7 network. To troubleshoot and correct the cause of the Destination Point Code User Part Unavailable alarm, refer to the "Destination Point Code User Part Unavailable—Signaling (116)" section.

Circuit Validation Test Message Received for an Unequipped Circuit Identification Code—Signaling (117)

The Circuit Validation Test Message Received for an Unequipped Circuit Identification Code alarm (minor) indicates that a CVT message was received for an unequipped CIC. To troubleshoot and correct the cause of the Circuit Validation Test Message Received for an Unequipped Circuit Identification Code alarm, refer to the "Circuit Validation Test Message Received for an Unequipped Circuit Identification Code—Signaling (117)" section.

Circuit Verification Response Received With Failed Indication—Signaling (118)

The Circuit Verification Response Received With Failed Indication alarm (minor) indicates that a circuit verification response (CVR) message was received with a failure indication. To troubleshoot and correct the cause of the Circuit Verification Response Received With Failed Indication alarm, refer to the "Circuit Verification Response Received With Failed Indication—Signaling (118)" section.

Signaling System 7 Adapter Process Faulty—Signaling (119)

The Signaling System 7 Adapter Process Faulty alarm (critical) indicates that an S7A process is faulty. To troubleshoot and correct the cause of the Signaling System 7 Adapter Process Faulty alarm, refer to the "Signaling System 7 Adapter Process Faulty—Signaling (119)" section.

Signaling System 7 Module/Signaling System 7 Adapter Faulty—Signaling (120)

The Signaling System 7 Module/Signaling System 7 Adapter Faulty alarm (critical) indicates that the S7M/S7A processes are faulty. To troubleshoot and correct the cause of the Signaling System 7 Module/Signaling System 7 Adapter Faulty alarm, refer to the "Signaling System 7 Module/Signaling System 7 Adapter Faulty—Signaling (120)" section.

Message Transfer Part 3 User Adapter Cannot Go Standby—Signaling (121)

The Message Transfer Part 3 User Adapter Cannot Go Standby alarm (major) indicates that the M3UA process cannot go into standby mode. To troubleshoot and correct the cause of the Message Transfer Part 3 User Adapter Cannot Go Standby alarm, refer to the "Message Transfer Part 3 User Adapter Cannot Go Standby—Signaling (121)" section.

Message Transfer Part 3 User Adapter Cannot Go Active—Signaling (122)

The Message Transfer Part 3 User Adapter Cannot Go Active alarm (major) indicates that the M3UA process cannot go into active mode. To troubleshoot and correct the cause of the Message Transfer Part 3 User Adapter Cannot Go Active alarm, refer to the "Message Transfer Part 3 User Adapter Cannot Go Active—Signaling (122)" section.

Remote Subsystem Is Out of Service—Signaling (124)

The Remote Subsystem Is Out of Service alarm (minor) indicates that the remote subsystem is out of service. To troubleshoot and correct the cause of the Remote Subsystem Is Out of Service alarm, refer to the "Remote Subsystem is Out Of Service—Signaling (124)" section.

Signaling Connection Control Part Routing Error—Signaling (125)

The Signaling Connection Control Part Routing Error alarm (major) indicates that the SCCP route was invalid or not available. To troubleshoot and correct the cause of the Signaling Connection Control Part Routing Error alarm, refer to the "Signaling Connection Control Part Routing Error—Signaling (125)" section.

Signaling Connection Control Binding Failure—Signaling (126)

The Signaling Connection Control Binding Failure alarm (major) indicates that the SCCP binding failed. To troubleshoot and correct the cause of the Signaling Connection Control Binding Failure alarm, refer to the "Signaling Connection Control Part Binding Failure—Signaling (126)" section.

Transaction Capabilities Application Part Binding Failure—Signaling (127)

The Transaction Capabilities Application Part Binding Failure alarm (major) indicates that the TCAP binding failed. To troubleshoot and correct the cause of the Transaction Capabilities Application Part Binding Failure alarm, refer to the "Transaction Capabilities Application Part Binding Failure—Signaling (127)" section.

Transaction Capabilities Application Part Reaches the Provisioned Resource Limit—Signaling (132)

The Transaction Capabilities Application Part Reaches the Provisioned Resource Limit event serves as a warning that the TCAP process has reached or reaches the provisioned resource limit. The primary cause of the event is that the TCAP process runs out of all of the preconfigured dialogue IDs or invoke IDs. To correct the primary cause of the event, increase the number of preconfigured dialogue IDs or invoke IDs.

Unable to Decode Generic Transport Descriptor Message—Signaling (133)

The Unable to Decode Generic Transport Descriptor Message event functions as an informational alert that a GTD message could not be decoded. The primary cause of the event is that the GTD parser failed to decode a GTD message received from the specified endpoint. To correct the primary cause of the event, verify that the version of the GTD protocol used by the device at the remote endpoint is consistent with the version expected by the call agent. Examine the associated signaling link to see if there is any interruption of the supplementary services on the link.

Signaling System 7 Message Encoding Failure—Signaling (134)

The Signaling System 7 Message Encoding Failure event functions as an informational alert that an SS7 message encoding failed. The primary cause of the event is that there was an error in the ISUP stack or the SAI message. To correct the primary cause of the event, capture a SS7 trace of the circuit for examination by Cisco TAC.

Signaling System 7 Message Decoding Failure—Signaling (135)

The Signaling System 7 Message Decoding Failure event functions as an informational alert that the decoding of an SS7 message failed. The primary cause of the event is that an error occurred in the ISUP stack or the SAI message. To correct the primary cause of the event, capture an SS7 trace of the circuit for examination by Cisco TAC.

Signaling System 7 Message Invalid Received—Signaling (136)

The Signaling System 7 Message Invalid Received event functions as an informational alert that an invalid SS7 message was received. The primary cause of the event is that an invalid message was received from the line in the ISUP stack. To correct the primary cause of the event, verify the SSP sending the message to the CA is correctly configured. Capture an SS7 trace of the circuit for examination by Cisco TAC.

Signaling System 7 Confusion Message Received—Signaling (137)

The Signaling System 7 Confusion Message Received event functions as an informational alert that the received SS7 message was confused. The primary cause of the event is that an ISUP message or parameter received was not recognized or understood. To correct the primary cause of the event, check the log for more information (including CFN diagnostic output). Capture an SS7 trace of affected circuits. If diagnostic data indicates messages/parameters that must be supported are being dropped, refer the captured data to Cisco TAC along with a description of the call scenario.

Number of Open Session Initiation Protocol Connections Is Reaching Engineered Limit—Signaling (138)

The Number of Open Session Initiation Protocol Connections Is Reaching Engineered Limit event functions as an informational alert that the number of open SIP connections is reaching the engineered limit. The primary cause of the event is that the call failed or a feature is not available. To correct the primary cause of the event, increase the engineered limit to allow for more open connections. System configuration and traffic load have caused the number of open connections to approach the engineered limit. Contact Cisco TAC for assistance in increasing the limit.

Signaling System 7 Trunk was Found to be in Erroneous State—Signaling (139)

The Signaling System 7 Trunk was Found to be in Erroneous State event functions as an informational alert that an SS7 trunk was found to be in an erroneous state. The primary cause of the event is that a discrepancy exists between the local and the remote trunk states. The corrective action is automatically enforced by use of the ANSI ISUP.

Unanswered Information Message—Signaling (140)

The Unanswered Information Message event functions as an informational alert that an INF message has not been answered. The primary cause of the event is that the far-end switch is not responding to an INF message with an INR message. To correct the primary cause of the event, verify that the far-end switch can correctly respond to an INF message.

Address Not Resolved by Domain Name System Server—Signaling (141)

The Address Not Resolved by Domain Name System Server event serves as a warning that an address was not resolved by the DNS server. The primary cause of the event is that the TSAP address/hostname is not defined in the DNS. To correct the primary cause of the event, add an entry for TSAP address to the DNS server or fix the Cisco BTS 10200 provisioning.

The following tips might help you troubleshoot NLP/DNS related issues:

Grep for GET_HOST_BY_NAME keyword in the traces at INFO3 trace level.

Grep for warning/error keyword in the traces at INFO3 trace level.

Session Initiation Protocol Trunk Operationally Out-of-Service—Signaling (142)

The Session Initiation Protocol Trunk Operationally Out-of-Service alarm (critical) indicates that the SIP trunk is operationally out-of-service. To troubleshoot and correct the cause of the Session Initiation Protocol Trunk Operationally Out-of-Service alarm, refer to the "Session Initiation Protocol Trunk Operationally Out-of-Service—Signaling (142)" section.

Internet Protocol Interface Link to the Signaling System 7 Signaling Gateway Is Down—Signaling (143)

The Internet Protocol Interface Link to the Signaling System 7 Signaling Gateway Is Down alarm (minor) indicates that an IP interface link to the SS7 signaling gateway is down. To troubleshoot and correct the cause of the Internet Protocol Interface Link to the Signaling System 7 Signaling Gateway Is Down alarm, refer to the "Internet Protocol Interface Link to the Signaling System 7 Signaling Gateway Is Down—Signaling (143)" section.

All Internet Interface Links to Signaling System 7 Signaling Gateway Are Down—Signaling (144)

The All Internet Interface Links to Signaling System 7 Signaling Gateway Are Down alarm (critical) indicates that all IP interface links to the SS7 signaling gateway are down. To troubleshoot and correct the cause of the All Internet Interface Links to Signaling System 7 Signaling Gateway Are Down alarm, refer to the "All Internet Protocol Interface Links to Signaling System 7 Signaling Gateway Are Down—Signaling (144)" section.

One Internet Protocol Interface to Signaling System 7 Signaling Gateway Is Down—Signaling (145)

The One Internet Protocol Interface to Signaling System 7 Signaling Gateway Is Down alarm (minor) indicates that one IP interface link to the SS7 signaling gateway is down. To troubleshoot and correct the cause of the One Internet Protocol Interface to Signaling System 7 Signaling Gateway Is Down alarm, refer to the "One Internet Protocol Interface to Signaling System 7 Signaling Gateway Is Down—Signaling (145)" section.

All Retransmission Attempts of Session Initiation Protocol Request or Response Failed—Signaling (146)

The All Retransmission Attempts of Session Initiation Protocol Request or Response Failed event serves as a warning that all retransmission attempts of a SIP request or response failed. The primary cause of the event is that all retransmission attempts for a SIP request failed for a DNS or an IP address of the request URI or all retransmission attempts for a SIP response failed for the received socket IP address of the request and the DNS (or IP address). To correct the primary cause of the event, ensure that the DNS server is up and running for host name resolution and provisioned properly to correct the order of IP addresses and ensure that previous hop network component is alive and in a healthy state.

Domain Name System Service Addresses Exhausted—Signaling (147)

The Domain Name System Service Addresses Exhausted event serves as a warning that all DNS SRV addresses are exhausted. The primary cause of the event is that the DNS SRV hostname resolution to IP address is exhausted. To correct the primary cause of the event, add an entry to the SRV in the DNS server and fix the Cisco BTS 10200 provisioning.

Stream Control Transmission Protocol Association Congested—Signaling (150)

The Stream Control Transmission Protocol Association Congested alarm (minor) indicates that the SCTP association is congested. To troubleshoot and correct the cause of the Stream Control Transmission Protocol Association Congested alarm, refer to the "Stream Control Transmission Protocol Association Congested—Signaling (150)" section.

Subscriber Line Faulty—Signaling (151)

The Subscriber Line Faulty alarm (minor) indicates that the residential gateway returned an error code in response to a command from the MGW. To troubleshoot and correct the cause of the Subscriber Line Faulty alarm, refer to the "Subscriber Line Faulty—Signaling (151)" section.

Termination Transient Error Received—Signaling (152)

The Termination Transient Error Received event functions as an informational alert that a termination transient error was received. The primary cause of the event is that the MGCP signaling process has inter-operational errors. To correct the primary cause of the event, notify Cisco TAC.

Emergency Trunks Become Locally Blocked—Signaling (153)

The Emergency Trunks Become Locally Blocked alarm (critical) indicates that an emergency trunk (CAS, SS7, or ISDN) is locally blocked. To troubleshoot and correct the cause of the Emergency Trunks Become Locally Blocked alarm, refer to the "Emergency Trunks Become Locally Blocked—Signaling (153)" section.

Emergency Trunks Become Remotely Blocked—Signaling (154)

The Emergency Trunks Become Remotely Blocked alarm (critical) indicates that an emergency trunk (CAS, SS7, or ISDN) is remotely blocked. To troubleshoot and correct the cause of the Emergency Trunks Become Remotely Blocked alarm, refer to the "Emergency Trunks Become Remotely Blocked—Signaling (154)" section.

Packet Cable Multi-Media Unsolicited Gate Delete—Signaling (155)

The Packet Cable Multi-Media Unsolicited Gate Delete event serves as an informational alert that an error condition was encountered by the CMTS. To correct the cause of the event, check the alarms and warnings from the CMTS.

Integrated Services Digital Network Signaling Gateway Down—Signaling (156)

The Integrated Services Digital Network Signaling Gateway Down alarm (major) indicates that the Cisco BTS 10200 system cannot communicate with the ISDN gateway. To troubleshoot and correct the cause of the Integrated Services Digital Network Signaling Gateway Down alarm, refer to the "Integrated Services Digital Network Signaling Gateway Down—Signaling (156)" section.

Integrated Services Digital Network Signaling Gateway Inactive—Signaling (157)

The Integrated Services Digital Network Signaling Gateway Inactive alarm (major) indicates that a shutdown command has been executed in the application server on the ISDN gateway side. To troubleshoot and correct the cause of the Integrated Services Digital Network Signaling Gateway Inactive alarm, refer to the "Integrated Services Digital Network Signaling Gateway Inactive—Signaling (157)" section.

Invalid Integrated Services Digital Network Interface Identification—Signaling (158)

The Invalid Integrated Services Digital Network Interface Identification event serves as a warning that an interface ID is not configured correctly on the ISDN gateway side. To correct the cause of the event, configure the D-channel correctly on the gateway side. The D-channel configuration on the call-agent side should match that on the gateway side.

Integrated Services Digital Network User Adaptation Layer Cannot Go Active—Signaling (159)

The Integrated Services Digital Network User Adaptation Layer Cannot Go Active event serves as a warning that no active acknowledgement messages are being received from any signaling gateway. This indicates that the ISDN signaling gateway or the SCTP associations are probably down. To correct the cause of the event, investigate other alarms to see if the signaling gateways are down or to see if the SCTP associations are down. Take corrective action according to the alarm indications.

Integrated Services Digital Network User Adaptation Layer Cannot Go Standby—Signaling (160)

The Integrated Services Digital Network User Adaptation Layer Cannot Go Standby event serves as a warning that no active acknowledgement messages are being received from any signaling gateway. This indicates that the ISDN signaling gateway or the SCTP associations are probably down. To correct the cause of the event, investigate other alarms to see if the signaling gateways are down or the SCTP associations are down. Take corrective action according to the alarm indications.

Session Initiation Protocol Update Not Allowed for Operator Service Position System Calls—Signaling (161)

The Session Initiation Protocol Update Not Allowed for Operator Service Position System Calls event serves as a warning that the remote switch is not allowing the Cisco BTS 10200 to send SIP update messages. The update messages are mandatory in the CMSS and are used exclusively by the Cisco BTS 10200 for operator service calls over SIP including BLV, emergency interrupt, and 911 ringback calls. To correct the cause of the event, upgrade or reprovision the remote switch so it can process incoming SIP update messages.

Session Initiation Protocol Server Group Element Operationally Out of Service—Signaling (162)

The Session Initiation Protocol Server Group Element Operationally Out of Service alarm (critical) indicates that the Cisco BTS 10200 is unable to communicate with a remote SIP party (call-agent or proxy) over a SIP server group element. To troubleshoot and correct the cause of the Session Initiation Protocol Server Group Element Operationally Out of Service alarm, refer to the "Session Initiation Protocol Server Group Element Operationally Out of Service—Signaling (162)" section.

Routing Key Inactive—Signaling (163)

The Routing Key Inactive alarm (major) indicates that inactive acknowledgement messages were received from a Signaling Gateway. The SG or SCTP associations are probably down. To troubleshoot and correct the primary cause of the Routing Key Inactive alarm, refer to the "Routing Key Inactive—Signaling (163)" section.

Signaling Gateway Traffic Mode Mismatch—Signaling (164)

The Signaling Gateway Traffic Mode Mismatch alarm (major) indicates that the traffic mode does not match on the Cisco BTS 10200 and the Signaling Gateway. To troubleshoot and correct the primary cause of the Signaling Gateway Traffic Mode Mismatch alarm, refer to the "Signaling Gateway Traffic Mode Mismatch—Signaling (164)" section.

No Session Initiation Protocol P-DCS Billing Information Header Received—Signaling (165)

The No Session Initiation Protocol P-DCS Billing Information Header Received event serves as a warning that no SIP P-DCS billing information headers are being received. The primary cause of the event is that the originating switch is not provisioned to add the P-DCS Billing Information header to outgoing SIP requests and responses. To correct the primary cause of the event, provision the originating switch to add P-DCS Billing Information header to outgoing messages. The secondary cause of the event is that the header could have been stripped off by an intermediate proxy. To correct the secondary cause of the event, determine if the header has been stripped off by an intermediate proxy and configure the system for corrective action if so. The ternary cause of the event is that there was a SIP message encoding error at the sending switch. To correct the ternary cause of the event, determine if a SIP message encoding error occurred at the adjacent switch and if so, call the technical assistance center to determine a fix for the problem.

No Routing Keys Are Active—Signaling (166)

The No Routing Keys Are Active event serves as a warning that no routing keys are active. The primary cause of the event is that the routing keys are not controlled into active state. To correct the primary cause of the event, control the routing keys to the active state. The secondary cause of the event is that the ITP provisioning is incorrect. To correct the secondary cause of the event, check the ITP provisioning.

No Signaling Gateways Are Active—Signaling (167)

The No Signaling Gateways Are Active event serves as a warning that no signaling gateways are active. The primary cause of the event is that there is a communication problem between ITP and the Cisco BTS 10200. To correct the primary cause of the event, check the communication path between Cisco BTS 10200 and the ITP.

A Session Initiation Protocol Server Group Has No Child Elements Provisioned—Signaling (168)

The A Session Initiation Protocol Server Group Has No Child Elements Provisioned event is issued as a warning when a SIP Server Group administrative in-service is provisioned but has no child elements provisioned. This Server Group will be considered as if it were administratively out of service. If that is acceptable, no action is required. If the server group was expected to be workable, place the server group back out of service, resolve the provisioning problem, and place it back into service.

Session Initiation Protocol Element Provisioned With Service Enabled Is Internally Disabled—Signaling (169)

The Session Initiation Protocol Element Provisioned with Service Enabled is Internally Disabled event functions as an informational alert that a SIP element was provisioned with SRV enabled and is associated to at least one or more Server Groups. The SRV flag will be assumed disabled. However, to resolve this informational message, provision the SRV flag disabled on the SIP element.

Residential Gateway Endpoints Are Out of Service at the Gateway—Signaling (170)

The Residential Gateway Endpoints Are Out of Service at the Gateway alarm (minor) indicates that the residential gateway has been administratively taken OOS using the command at the gateway. To troubleshoot and correct the primary cause of the Residential Gateway Endpoints Are Out of Service at the Gateway alarm, refer to the "Residential Gateway Endpoints Are Out of Service at the Gateway—Signaling (170)" section.

Residential Gateway Unreachable—Signaling (171)

The Residential Gateway Unreachable alarm (minor) indicates that a MGCP signaling interop error has occurred with the residential media gateway. To troubleshoot and correct the primary cause of the Residential Gateway Unreachable alarm, refer to the "Residential Gateway Unreachable—Signaling (171)" section.

Multimedia Terminal Adapter Effective-Aggr-Id Becomes Unavailable Due to Its IP Address—Signaling (172)

The Multimedia Terminal Adapter Effective-Aggr-Id Becomes Unavailable Due to Its IP Address alarm (major) indicates that the MTA has been moved to a new subnet which is not provisioned, or provisioned with the aggr-id=null. To troubleshoot and correct the primary cause of the Multimedia Terminal Adapter Effective-Aggr-Id Becomes Unavailable Due to Its IP Address alarm, refer to the "Multimedia Terminal Adapter Effective-Aggr-Id Becomes Unavailable Due to Its IP Address—Signaling (172)" section.

ENUM Server Domain Cannot be Resolved Into Any IP Address —Signaling (173)

The ENUM Server Domain Cannot be Resolved Into Any IP Address alarm (critical) indicates that a misconfiguration has occurred in the DNS configuration. To troubleshoot and correct the cause of the ENUM Server Domain Cannot be Resolved Into Any IP Address alarm, refer to the "ENUM Server Domain Cannot be Resolved Into Any IP Address —Signaling (173)" section.

ENUM Server Unavailable—Signaling (174)

The ENUM Server Unavailable alarm (critical) indicates that a network or server problem has occurred. To troubleshoot and correct the cause of the ENUM Server Unavailable alarm, refer to the "ENUM Server Unavailable—Signaling (174)" section.

ENUM Server Farm Unavailable—Signaling (175)

The ENUM Server Farm Unavailable alarm (critical) indicates that a network or server problem has occurred. To troubleshoot and correct the cause of the ENUM Server Farm Unavailable alarm, refer to the "ENUM Server Farm Unavailable—Signaling (175)" section.

No Resources Available to Launch ENUM Query—Signaling (176)

The No Resources Available to Launch ENUM Query alarm (critical) indicates that no resources are available to launch the ENUM query. The primary cause of the alarm is that there is internal or network congestion or that the server response is slow. To troubleshoot and correct the primary cause of the alarm, refer to the "No Resources Available to Launch ENUM Query—Signaling (176)" section.

ISDN Unable to Restore D-Channel Into In-Service Active State—Signaling (177)

The ISDN Unable to Restore D-Channel Into In-Service Active State warning event indicates that the Cisco BTS 10200 did not receive the Service Ack from the remote end in response to the Service message to make the D-Channel active. To correct the cause of the event, ensure that the NFAS provisioning at the PBX/media gateway is correct.

Possible Overlap Dialing Misconfiguration—Signaling (178)

The Possible Overlap Dialing Misconfiguration event serves as an informational alert that the Cisco BTS 10200 sent out an invite with an overlap flag, and has received one or more additional digits to be forwarded. However, the call attempt fails while the Cisco BTS 10200 is still waiting to send out the first additional digit. A possible cause is a misconfiguration of the Overlap Dialing feature between the local and peer switches. To correct the cause of the event, make sure that the peer switch is configured to support the Overlap Dialing feature. Check that the feature is enabled and that the dial-plan is configured correctly. Also make sure that the Destination/Route/Trunk group on the peer switch is marked to support the Overlap Sending feature.

Trunk Group Registration Expired—Signaling (179)

The Trunk Group Registration Expired alarm (major) indicates that a trunk group registration has expired. The primary cause of the alarm is that the trunk group did not register in time before the contact expiry. To troubleshoot and correct the primary cause of the Trunk Group Registration Expired alarm, refer to the "Trunk Group Registration Expired—Signaling (179)" section.

Troubleshooting Signaling Alarms

This section provides the information you need for monitoring and correcting signaling alarms. Table 10-162 lists all of the signaling alarms in numerical order and provides cross-references to each subsection.


Note Refer to the "Obtaining Documentation and Submitting a Service Request" section on page l for detailed instructions on contacting Cisco TAC and opening a service request.


Table 10-162 Cisco BTS 10200 Signaling Alarms 

Alarm Type
Alarm Name
Alarm Severity

Signaling (7)

Socket Failure—Signaling (7)

Major

Signaling (8)

Session Initiation Protocol Message Receive Failure—Signaling (8)

Major

Signaling (9)

Timeout on Internet Protocol Address—Signaling (9)

Major

Signaling (10)

Failed to Send Complete Session Initiation Protocol Message—Signaling (10)

Minor

Signaling (11)

Failed to Allocate Session Initiation Protocol Control Block—Signaling (11)

Major

Signaling (12)

Feature Server Is Not Up or Is Not Responding to Call Agent—Signaling (12)

Critical

Signaling (13)

Signaling System 7 Signaling Link Down—Signaling (13)

Major

Signaling (14)

Link Is Remotely Inhibited—Signaling (14)

Minor

Signaling (15)

Link Is Locally Inhibited—Signaling (15)

Minor

Signaling (16)

Link Is Congested—Signaling (16)

Minor

Signaling (17)

Link: Local Processor Outage—Signaling (17)

Minor

Signaling (18)

Link: Remote Processor Outage—Signaling (18)

Minor

Signaling (19)

Link Set Inaccessible—Signaling (19)

Major

Signaling (20)

Link Set Congestion—Signaling (20)

Major

Signaling (21)

Route Set Failure—Signaling (21)

Major

Signaling (22)

Route Set Congested—Signaling (22)

Minor

Signaling (23)

Destination Point Code Unavailable—Signaling (23)

Major

Signaling (24)

Destination Point Code Congested—Signaling (24)

Minor

Signaling (36)

Trunk Locally Blocked—Signaling (36)

Minor

Signaling (40)

Trunk Remotely Blocked—Signaling (40)

Major

Signaling (59)

Auto State Change for Integrated Services Digital Network Trunk Group by Media Gateway—Signaling (59)

Major

Signaling (63)

Media Gateway/Termination Faulty—Signaling (63)

Major

Signaling (64)

Media Gateway Adapter Running Out of Shared Memory Pools—Signaling (64)

Critical

Signaling (65)

Media Gateway Adapter Running Out of Heap Memory—Signaling (65)

Critical

Signaling (66)

Call Agent Internal Error (Because of Which Media Gateway Adapter has to Start Automatically)—Signaling (66)

Major

Signaling (69)

Call Agent Is Not Up or Is Not Responding to the Feature Server—Signaling (69)

Critical

Signaling (75)

Signaling System 7 Stack Not Ready—Signaling (75)

Critical

Signaling (78)

Integrated Services Digital Network Single D-Channel Down for Not Facility Associated Signaling—Signaling (78)

Minor

Signaling (79)

Trunking Gateway Unreachable—Signaling (79)

Major

Signaling (80)

Out of Bounds, Memory/Socket Error—Signaling (80)

Critical

Signaling (81)

Insufficient Heap Memory—Signaling (81)

Critical

Signaling (82)

Insufficient Shared Memory Pools—Signaling (82)

Critical

Signaling (83)

Error While Binding to Socket—Signaling (83)

Critical

Signaling (84)

Reached Maximum Socket Limit—Signaling (84)

Critical

Signaling (85)

Initialization Failure—Signaling (85)

Critical

Signaling (86)

Remote H.323 Gateway Is Not Reachable—Signaling (86)

Major

Signaling (87)

H.323 Message Parsing Error—Signaling (87)

Major

Signaling (88)

H.323 Message Encoding Error—Signaling (88)

Major

Signaling (89)

Gatekeeper not Available/Reachable—Signaling (89)

Major

Signaling (90)

Alternate Gatekeeper Is Not Responding—Signaling (90)

Major

Signaling (91)

Endpoint Security Violation—Signaling (91)

Major

Signaling (92)

Invalid Call Identifier—Signaling (92)

Minor

Signaling (93)

Invalid Call Reference Value—Signaling (93)

Minor

Signaling (94)

Invalid Conference Identifier—Signaling (94)

Minor

Signaling (95)

Invalid Message from the Network—Signaling (95)

Minor

Signaling (96)

Internal Call Processing Error—Signaling (96)

Minor

Signaling (97)

Insufficient Information to Complete Call—Signaling (97)

Minor

Signaling (98)

H.323 Protocol Inconsistencies—Signaling (98)

Minor

Signaling (99)

Abnormal Call Clearing—Signaling (99)

Minor

Signaling (100)

Codec Negotiation Failed—Signaling (100)

Minor

Signaling (101)

Per Call Security Violation—Signaling (101)

Minor

Signaling (102)

H.323 Network Congested—Signaling (102)

Minor

Signaling (103)

Aggregation Connection Down—Signaling (103)

Major

Signaling (106)

Enhanced Subscriber Authentication Cisco BTS 10200 Delivery Function Connection Down—Signaling (106)

Minor

Signaling (107)

Logical Internet Protocol Addresses Not Mapped Correctly—Signaling (107)

Critical

Signaling (108)

Simplex Only Operational Mode—Signaling (108)

Major

Signaling (109)

Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)

Major

Signaling (110)

Signaling Gateway Group Is Out of Service—Signaling (110)

Critical

Signaling (111)

Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)

Minor

Signaling (112)

Stream Control Transmission Protocol Association Configuration Error—Signaling (112)

Minor

Signaling (113)

Signaling Gateway Failure—Signaling (113)

Major

Signaling (114)

Signaling Gateway Process Is Out of Service—Signaling (114)

Major

Signaling (116)

Destination Point Code User Part Unavailable—Signaling (116)

Major

Signaling (117)

Circuit Validation Test Message Received for an Unequipped Circuit Identification Code—Signaling (117)

Minor

Signaling (118)

Circuit Verification Response Received With Failed Indication—Signaling (118)

Minor

Signaling (119)

Signaling System 7 Adapter Process Faulty—Signaling (119)

Critical

Signaling (120)

Signaling System 7 Module/Signaling System 7 Adapter Faulty—Signaling (120)

Critical

Signaling (121)

Message Transfer Part 3 User Adapter Cannot Go Standby—Signaling (121)

Major

Signaling (122)

Message Transfer Part 3 User Adapter Cannot Go Active—Signaling (122)

Major

Signaling (124)

Remote Subsystem is Out Of Service—Signaling (124)

Minor

Signaling (125)

Signaling Connection Control Part Routing Error—Signaling (125)

Major

Signaling (126)

Signaling Connection Control Part Binding Failure—Signaling (126)

Major

Signaling (142)

Session Initiation Protocol Trunk Operationally Out-of-Service—Signaling (142)

Critical

Signaling (143)

Internet Protocol Interface Link to the Signaling System 7 Signaling Gateway Is Down—Signaling (143)

Minor

Signaling (144)

All Internet Protocol Interface Links to Signaling System 7 Signaling Gateway Are Down—Signaling (144)

Critical

Signaling (145)

One Internet Protocol Interface to Signaling System 7 Signaling Gateway Is Down—Signaling (145)

Minor

Signaling (150)

Stream Control Transmission Protocol Association Congested—Signaling (150)

Minor

Signaling (151)

Subscriber Line Faulty—Signaling (151)

Minor

Signaling (153)

Emergency Trunks Become Locally Blocked—Signaling (153)

Critical

Signaling (154)

Emergency Trunks Become Remotely Blocked—Signaling (154)

Critical

Signaling (156)

Integrated Services Digital Network Signaling Gateway Down—Signaling (156)

Major

Signaling (157)

Integrated Services Digital Network Signaling Gateway Inactive—Signaling (157)

Major

Signaling (162)

Session Initiation Protocol Server Group Element Operationally Out of Service—Signaling (162)

Critical

Signaling (163)

Routing Key Inactive—Signaling (163)

Major

Signaling (164)

Signaling Gateway Traffic Mode Mismatch—Signaling (164)

Major

Signaling (170)

Residential Gateway Endpoints Are Out of Service at the Gateway—Signaling (170)

Minor

Signaling (171)

Residential Gateway Unreachable—Signaling (171)

Minor

Signaling (172)

Multimedia Terminal Adapter Effective-Aggr-Id Becomes Unavailable Due to Its IP Address—Signaling (172)

Major

Signaling (173)

ENUM Server Domain Cannot be Resolved Into Any IP Address —Signaling (173)

Critical

Signaling (174)

ENUM Server Unavailable—Signaling (174)

Critical

Signaling (175)

ENUM Server Farm Unavailable—Signaling (175)

Critical

Signaling (176)

No Resources Available to Launch ENUM Query—Signaling (176)

Critical

Signaling (179)

Trunk Group Registration Expired—Signaling (179)

Major


Socket Failure—Signaling (7)

The Socket Failure alarm (major) indicates that there is a failure in creating/binding to the UDP socket. The primary cause of the alarm is that there is a failure in creating or binding to the UDP socket. To correct the primary cause of the alarm, verify that there is no conflict in port assignment with other processes in the system and ensure that no previous instance of the same process is still running. The secondary cause of the alarm is that a software logic problem has occurred. To correct the secondary cause of the alarm, contact Cisco TAC.

Media Gateway Control Protocol

The Socket Failure alarm is issued when there is a failure in creating the UDP port used by the MGCP stacks. Some other application might already be active on the same UDP port and IP address to which the Call Agent MGCP stack is assigned. Reconfigure the MGCP stack to use a free UDP port.

Session Initiation Protocol

The Socket Failure alarm is issued when there is a failure in creating the UDP port used by the SIA process. Some other application might already be active on the same UDP port and IP address to which the SIA process is assigned. Reconfigure the SIA port to use a free port or the SIP default port 5060.

Session Initiation Protocol Message Receive Failure—Signaling (8)

The Session Initiation Protocol Message Receive Failure alarm (major) indicates that a SIP message receive has failed. The primary cause of the alarm is that Operating System level network errors have occurred or the network configuration is invalid. To correct the primary cause of the alarm, have the network administrator resolve the network errors. Contact Cisco TAC if you need assistance. Manually clear alarm. Restart this call agent instance using the platform start command.

Session Initiation Protocol

The SIP Message Receive Failure alarm is issued when SIP messages cannot be received. This could be due to port conflict (two processes attempting to use the same UDP port). Examine the HOSTNAME field in the alarm report to determine the IP address or domain name of the Call Agent that generated this alarm. Telnet into this Call Agent instance as a root user. In this Call Agent, configure another UDP port for the SIA process to avoid port conflict, by setting the SIA port in platform.cfg file to another port number. Call Cisco TAC if you need assistance. Restart this Call Agent instance using the platform start command.

Timeout on Internet Protocol Address—Signaling (9)

The Timeout on Internet Protocol Address alarm (major) indicates that an IP address has timed out. The alarm is issued when the OptiCall is unable to communicate with a gateway. To correct the primary cause of the alarm, verify that the gateway is both configured for service and that it has been set in service. Attempt to ping the gateway using the IP address from the Event Report. If the ping is not successful, then diagnose the issue that prevents the address from being reached. Use the Status MGW ID=xxx, where xxx is the IP address given in the Event Report. If the status is not INS, then use the control mgw command to put it in service.

Media Gateway Control Protocol

The Timeout on IP Address alarm is issued when the Cisco BTS 10200 is unable to communicate with a gateway. Verify that the gateway is configured for service and that it has been set in service. Attempt to ping the gateway using the IP address from the Event Report. If the ping is not successful, then diagnose the issue that prevents the address from being reached. Use the Status MGW ID=xxx, where xxx is the IP address given in the Event Report. If the status is not INS, then use the control mgw command to put it in service.

Session Initiation Protocol

The Timeout on IP Address alarm is issued when the Call Agent did not receive SIP response messages from Call Agent specified in the Event Report. The Call Agent has already taken the necessary action to handle this situation by resending the SIP messages to the redundant IP address of the remote Call Agent.

Failed to Send Complete Session Initiation Protocol Message—Signaling (10)

The Failed to Send Complete Session Initiation Protocol Message alarm (minor) indicates that a SIP message failure has occurred. The primary cause of the alarm is that the SIP stack failed to send an SIP message due to it exceeding the maximum length of a UDP packet. To correct the primary cause of the alarm, the message should be captured on passive testing equipment and sent to Cisco TAC for evaluation if that alarm occurred during normal network operations.

Failed to Allocate Session Initiation Protocol Control Block—Signaling (11)

The Failed to Allocate Session Initiation Protocol Control Block alarm (major) indicates that a SIP control block allocation failed. The primary cause of the alarm is that there is not enough memory to allocate a SIP Call Control Block. To correct the primary cause of the alarm, Increase the SIP CCB count specified in mem.cfg file and restart the Call Agent for the changes to take effect.

Feature Server Is Not Up or Is Not Responding to Call Agent—Signaling (12)

The Feature Server Is Not Up or Is Not Responding to Call Agent alarm (critical) indicates that the feature server is not up or is not responding to the call agent server. The primary cause of the alarm is that the feature server platform is down or is not operating properly. To correct the primary cause of the alarm, restart the applicable feature server.

Signaling System 7 Signaling Link Down—Signaling (13)

The Signaling System 7 Signaling Link Down alarm (major) indicates the SS7 signaling link is down. The primary cause of the alarm is that the SS7 trunk group may be out-of-service (OOS). To correct the primary cause of the alarm, use the control ss7-trunk-grp command to place the trunk group in service (INS). The secondary cause of the alarm is that the local Ulticom stack may be down. To correct the secondary cause of the alarm, run the Ulticom stack command again. The ternary cause of the alarm is that the SS7 link may be disconnected or faulty. To correct the ternary cause of the alarm, check the Ulticom local configuration. The subsequent cause of the alarm is that the remote SS7 signaling site may be down or incorrectly configured. To correct the subsequent cause of the alarm, check the Ulticom remote configuration.

Signal System 7 and Call Agent Fail-Over Interaction

When an ISUP SS7 signaling link goes into the link failure state, a Signaling System 7 Signaling Link Down alarm (13) is activated and the call-agent will begin a 120 second timer. When the SS7 signaling link is restored, in-progress calls are cleared if they were in a transient state, if an event occurred that required the sending of an ISUP message during the link failure, or if the 120 second timer has expired.

Should the call-agent fail over for any reason, the state of the 120 second timer or any indication of a request for an outgoing message that could not be sent will not be preserved. If the signaling links are in the failure state on the stand-by side, the 120 second timer will be restarted; however, if the links should restore prior to that the timer expiry, any stable calls will not be cleared.

This applies should multiple fail-overs occur prior to eventual signaling link restoration. In these situations, if a call clearing event has been missed, any calls remaining up will be cleared by the normal ISUP network recovery and message retransmission mechanisms.

Link Is Remotely Inhibited—Signaling (14)

The Link Is Remotely Inhibited alarm (minor) indicates that the SS7 link is inhibited at the remote end. The primary cause of the alarm is that the specified SS7 link is inhibited at the remote end. To correct the primary cause of the alarm, monitor events and alarms at the network level for any related to the specified SS7 link. Restorative actions need to be taken on the remote end.

Link Is Locally Inhibited—Signaling (15)

The Link Is Locally Inhibited alarm (minor) indicates that the SS7 link is inhibited at the local end. The primary cause of the alarm is that the specified SS7 link is inhibited at the local end. To correct the primary cause of the alarm, verify that the SS7 signaling adapter process is running and that the SS7 interface card(s) are in service. If a component is found to be nonoperational, restore it to service.

Link Is Congested—Signaling (16)

The Link Is Congested alarm (minor) indicates that the SS7 link is congested. The primary cause of the alarm is that the specified SS7 link is experiencing congestion. To correct the primary cause of the alarm, monitor event reports at the network level to determine if the traffic load on the specified SS7 link is too high on the local end, or if the remote end is lagging in processing the traffic. Verify that the SS7 link has not degraded in quality. Verify that the traffic load has not become unbalanced if multiple SS7 links are used. Verify that local SS7 signaling adapter process is running normally.

Link: Local Processor Outage—Signaling (17)

The Link: Local Processor Outage alarm (minor) indicates that the SS7 link has experienced a local processor outage. The primary cause of the alarm is that the specified SS7 link has experienced a processor outage. To correct the primary cause of the alarm, monitor the system for maintenance event reports associated with the signaling adapter or underlying platform instance that support the specified SS7 link. Verify that the process and or platform are restarted and returned to service.

Link: Remote Processor Outage—Signaling (18)

The Link: Remote Processor Outage alarm (minor) indicates that the SS7 link has experienced a remote processor outage. The primary cause of the alarm is that the specified SS7 link has experienced a processor outage. To correct the primary cause of the alarm, monitor the network-level event reports for any events associated with the processing complex used by the specified SS7 link. Verify that the SS7 link is returned to service.

Link Set Inaccessible—Signaling (19)

The Link Set Inaccessible alarm (major) indicates that the specified SS7 link in inaccessible. The primary cause of the alarm is that the specified SS7 link set is inaccessible. To correct the primary cause of alarm, return the SS7 signaling adapter and the associated call agent platform to service if the SS7 signaling adapter is not running normally and the associated call agent platform is not active.

Link Set Congestion—Signaling (20)

The Link Set Congestion alarm (major) indicates that the specified SS7 link set is congested. The primary cause of the alarm is that the specified SS7 link set is experiencing congestion. To correct the primary cause of the alarm, monitor the alarm and event reports at the network level to determine if the traffic load on the specified SS7 link set is too high on the local end, or if the remote end is lagging in processing the traffic. Verify that the SS7 link set has not degraded in quality. Verify that the traffic load has not become unbalanced if multiple SS7 link sets are used. Verify that local SS7 signaling adapter process is running normally.

Route Set Failure—Signaling (21)

The Route Set Failure alarm (major) indicates that the specified route set has a experienced a failure. The primary cause of the alarm is the specified route set has experienced a failure. To correct the primary cause of the alarm, verify that the processing complex supporting the route set is functional. Monitor event reports at the network level to determine the failing component and verify its restoral to service.

Route Set Congested—Signaling (22)

The Route Set Congested alarm (minor) indicates that the specified route set is congested. The primary cause of the alarm is that the specified route set is experiencing congestion. To correct the primary cause of the alarm, monitor event reports at the network level to determine if the traffic load on the specified SS7 link set is too high on the local end, or if the remote end is lagging in processing the traffic. Verify that the SS7 link set has not degraded in quality. Verify that the traffic load has not become unbalanced if multiple SS7 link sets are used. Verify that the local SS7 signaling adapter process is running normally.

Destination Point Code Unavailable—Signaling (23)

The Destination Point Code Unavailable alarm (major) indicates that the specified DPC is not available. This alarm indicates that the Cisco BTS 10200 is unable to communicate with the specified DPC in the SS7 network. Use these steps to determine if the issue is a communication problem between the Cisco BTS 10200 and the IP transfer point (ITP) or if it is related to communication problems between the ITP and the DPC:


Step 1 Use the Cisco BTS 10200 CLI show alarm command to determine if there is an active Signaling Gateway Group Out of Service alarm. This will occur if communication has been lost to at least one of the SGs in the SG-Group. If so, proceed to the "Signaling Gateway Group Is Out of Service—Signaling (110)" section. Otherwise, proceed to Step 2.

Step 2 Determine if there is an M3UA Cannot Go Active alarm. This occurs if, at the time of startup or failover, the Cisco BTS 10200 is not able to communicate with any of the SGs. If this is the case, proceed to the "Message Transfer Part 3 User Adapter Cannot Go Active—Signaling (122)" section. Otherwise, proceed to Step 3.

Step 3 If you arrive at this step, there is probably communication between the Cisco BTS 10200 and ITP at the M3UA and SCCP user adapter (SUA) layers, and a communication problem exists between the ITP and the unavailable DPC. To confirm this, log on to each ITP, get into enable mode, and enter show cs7 route. The output of this command tells you if the associated DPC is accessible or not from the ITP point of view and will look similar to the following:

va-2651-82# show cs7 route
Destination            Prio Linkset Name        Route
---------------------- ---- ------------------- -------
229.123.2/24     INACC   1  lset1chn            UNAVAIL   

This output indicates that DPC 229.123.2 is unavailable from the ITP point of view.

Step 4 Determine if the problem is at the link level or at a higher level outage in the DPC by typing show cs7 linkset. If the ITP shows that the DPC is AVAIL, there is a mismatch between the ITP and Cisco BTS 10200. Please contact the Cisco TAC.

Step 5 Check whether the DPC has been removed from the Cisco BTS 10200 database. At the Cisco BTS 10200 CLI prompt, enter show call-ctrl-route or show sccp-route and see if the DPC is in any of the routes. If not, the alarm was raised before the associated routes were deleted. If this is the case, manually clear the alarm.

Step 6 If you still cannot determine the cause of the problem, contact the Cisco TAC.


Destination Point Code Congested—Signaling (24)

The Destination Point Code Congested alarm (minor) alarm indicates that the specified DPC is congested. This alarm indicates that the DPC in the SS7 network is congested, that is, is in a state where it has received more traffic than it can handle. This should be a temporary state. If the type of network is National, which is generally the case in the United States, there will also be a level of congestion associated with the alarm.

The ITP should continually communicate with the DPC in the SS7 network to determine if congestion has abated. If this alarm does not clear or keeps reappearing after clearing, contact your SS7 service provider to determine why the DPC is congested.

The DPC Congested alarm is issued when the specified destination point code is congested. Monitor event reports at the network level to determine if the traffic load to the specified DPC is too high on the local end, or if the remote end is lagging in processing the traffic.

Trunk Locally Blocked—Signaling (36)

The Trunk Locally Blocked alarm (minor) indicates that the trunk is locally blocked. The primary cause of the alarm is that a BLO or CGB message was sent on the specified CIC. No action is required.

Trunk Remotely Blocked—Signaling (40)

The Trunk Remotely Blocked alarm (major) indicates that the trunk is remotely blocked. The primary cause of the alarm is that a BLO or CGB message was received on the specified CIC if it is SS7 trunk. The alarm is issued when service OOS message is received for ISDN trunks or when Reverse Make Busy (rbz) signal is received for CAS operator trunk. No action is required. The system can be manually recovered from this condition locally by controlling the affected trunks to UEQP state and back INS.

Auto State Change for Integrated Services Digital Network Trunk Group by Media Gateway—Signaling (59)

The Auto State Change for Integrated Services Digital Network Trunk Group by Media Gateway alarm (major) indicates that the specified ISDN trunk group status was changed due to a media gateway operation. To correct the primary cause of the alarm, monitor the event reports at the network level to determine which media gateway caused the status change of the trunk group. Verify that the gateway is reconfigured properly to support the usage of the trunk group.

Media Gateway/Termination Faulty—Signaling (63)

The Media Gateway/Termination Faulty alarm (major) indicates that a media gateway or termination has gone faulty due to the detection of an unknown endpoint, unknown package type, and unknown event, a hardware failure, or a general call agent error. The primary cause of the alarm is that a media gateway or termination has gone faulty due to the detection of an unknown endpoint, unknown package type, and unknown event (either a hardware failure or a general call agent error). To correct the primary cause of the alarm, verify the proper operation of the media gateway specified. Place the termination out-of-service and then back into service from the call agent.

Media Gateway Adapter Running Out of Shared Memory Pools—Signaling (64)

The Media Gateway Adapter Running Out of Shared Memory Pools alarm (critical) indicates that the MGCP signaling adapter was unable to allocate data store for an IPC message due to a lack of resources. The primary cause of the alarm is that the MGCP signaling adapter was unable to allocate data store for an IPC message due to a lack of resources. To correct the primary cause of the alarm, contact Cisco TAC technologies for assistance.

Media Gateway Adapter Running Out of Heap Memory—Signaling (65)

The Media Gateway Adapter Running Out of Heap Memory alarm (critical) indicates that the MGCP signaling adapter was unable to allocate data store for an IPC message from the heap due to a lack of resources. The primary cause of the alarm is that the MGCP signaling adapter was unable to allocate data store for an IPC message from the heap due to a lack of resources. To correct the primary cause of the alarm, contact Cisco TAC for assistance.

Call Agent Internal Error (Because of Which Media Gateway Adapter has to Start Automatically)—Signaling (66)

The Call Agent Internal Error (Because of Which Media Gateway Adapter has to Start Automatically) alarm (major) indicates that a call agent internal error has occurred causing the restart of the MGCP signaling adapter. The primary cause of the alarm is that a call agent internal error has occurred causing the restart of the MGCP signaling adapter. To correct the primary cause of the alarm, send the log files to Cisco TAC for analysis and corrective action.

Call Agent Is Not Up or Is Not Responding to the Feature Server—Signaling (69)

The Call Agent Is Not Up or Is Not Responding to the Feature Server alarm (critical) indicates that a CA and FS communications message timed out. The primary cause of the alarm is that CA to FS communication has failed due to wrong system configuration; -OR- CA or FS is down. To correct the primary cause of the alarm, check the configuration related to the CA to FS communication. Also, check the FS table entries and the CA entry.

Signaling System 7 Stack Not Ready—Signaling (75)

The Signaling System 7 Stack Not Ready alarm (critical) indicates that the SS7 stack in not ready. The primary cause of the alarm that the SS7 stack not configured properly. To correct the primary cause of the alarm, check SS7 stack configuration. The secondary cause of the alarm is that the SS7 stack is not ready. To correct the secondary cause of the alarm, check the SS7 stack status. Do a platform start -i omni command to bring up the SS7 stack.

Integrated Services Digital Network Single D-Channel Down for Not Facility Associated Signaling—Signaling (78)

The Integrated Services Digital Network Single D-Channel Down for Not Facility Associated Signaling alarm (minor) indicates that one of the ISDN D-channels in the PRI is down. The primary cause of the alarm is that one of the ISDN D-channels in PRI is down. To correct the primary cause of the alarm, check the gateway power and the gateway connection to the PBX.

Trunking Gateway Unreachable—Signaling (79)

The Trunking Gateway Unreachable alarm (major) indicates that the trunking gateway is not responding to keep-alive Audit Endpoint messages. To correct the primary cause of the alarm, check the IP connectivity status between Cisco BTS 10200 call agent and the trunking gateway.

Out of Bounds, Memory/Socket Error—Signaling (80)

The Out of Bounds, Memory/Socket Error alarm (critical) indicates that a memory socket out of bounds error has occurred. The primary cause of the alarm is that the system is out of heap memory. To correct the primary cause of the alarm, contact Cisco TAC and increase RAM memory. The secondary cause of the alarm is that the system is out of IPC pool memory. To correct the secondary cause of the alarm, resize the IPC pool size in Platform Configuration file. The ternary cause of the alarm is that a socket error has occurred. An inappropriate or already bound socket may be in use. To correct the ternary cause of the alarm, check the UDP port supplied with the MGA command-line for validity and prior use.


Note Heap memory usage is automatically monitored once per hour.


Insufficient Heap Memory—Signaling (81)

The Insufficient Heap Memory alarm (critical) indicates that there is insufficient heap memory. The primary cause of the alarm is that the H.323 signaling adapter was unable to allocate memory from the system. To correct the primary cause of the alarm, contact Cisco TAC for assistance.


Note Heap memory usage is automatically monitored once per hour.


Insufficient Shared Memory Pools—Signaling (82)

The Insufficient Shared Memory Pools alarm (critical) indicates that there is that there are not enough shared memory pools. The primary cause of the alarm is that the H.323 signaling adapter was unable to allocate storage. To correct the primary cause of the alarm, contact Cisco TAC for corrective action.

Error While Binding to Socket—Signaling (83)

The Error While Binding to Socket alarm (critical) indicates that an error occurred while the system was binding to the socket. To correct the primary cause of the alarm, contact Cisco TAC for corrective action.

Reached Maximum Socket Limit—Signaling (84)

The Reached Maximum Socket Limit alarm (critical) indicates that the Cisco BTS 10200 system has reached the maximum socket limit. The primary cause of the alarm is that the configuration setting of an H3A parameter in the platform.cfg file is wrong. To correct the primary cause of the alarm, reconfigure the platform.cfg file and restart the H3A process.

Initialization Failure—Signaling (85)

The Initialization Failure alarm (critical) indicates that the Cisco BTS 10200 system failed to initialize. The primary cause of the alarm that a process initialization failure has occurred. To correct the primary cause of the alarm, check the Reason dataword for the failure cause and take action accordingly.

Remote H.323 Gateway Is Not Reachable—Signaling (86)

The Remote H.323 Gateway Is Not Reachable alarm (major) indicates that the remote H.323 gateway is not reachable. The primary cause of the alarm is that a loss of communication with a remote gateway has occurred. To correct the primary cause of the alarm, perform the standard connectivity tests—both the physical checks and the IP tests. Also, ensure that the gateway is not out of service.

H.323 Message Parsing Error—Signaling (87)

The H.323 Message Parsing Error alarm (major) indicates that an H.323 message parsing error has occurred. The primary cause of the alarm is that the system was unable to successfully parse an incoming H.323 message. This alarm is a result of either a software bug or bad message being received—a message with a valid message type but an invalid field within the message. To correct the primary cause of the alarm, snoop the message from the endpoint and verify its content or contact Cisco TAC.

H.323 Message Encoding Error—Signaling (88)

The H.323 Message Encoding Error alarm (major) indicates that an H.323 message encoding error has occurred. The primary cause of the alarm is that the system was unable to encode an H.323 message for sending. The alarm is indicative a software bug. To correct the primary cause of the alarm, contact Cisco TAC.

Gatekeeper not Available/Reachable—Signaling (89)

The Gatekeeper not Available/Reachable alarm (major) indicates that the gatekeeper is not available or the gatekeeper is not reachable. The primary cause of the alarm is that the gatekeeper is not available or is unreachable. To correct the primary cause of the alarm, check the network connectivity. Check to ensure the GK is reachable by trying to ping the GK IP address. If reachable, then check to ensure that the GK is configured up.

Alternate Gatekeeper Is Not Responding—Signaling (90)

The Alternate Gatekeeper Is Not Responding alarm (major) indicates that the alternate gatekeeper is not responding. The primary cause of the alarm is that the alternate gatekeeper is not responding. To correct the primary cause of the alarm, check network connectivity. Check to ensure the alternate GK is reachable by trying to ping the alternate GK IP address. If reachable, then check to ensure that the alternate GK is configured up.

Endpoint Security Violation—Signaling (91)

The Endpoint Security Violation alarm (major) indicates that an H.323 security violation has occurred. The primary cause of the alarm is that an H.323 security violation has occurred. To correct the primary cause of the alarm, check to make sure the password selections on the Cisco BTS 10200 and the gatekeeper are correct. The secondary cause of the alarm is that the H.323GW table may not be provisioned properly or there is a time synchronization problem between the Cisco BTS 10200 and/or the gatekeeper and the NTP server. To correct the secondary cause of the alarm, ensure that both the Cisco BTS 10200 and the gatekeeper are pointing to the same NTP server.

Invalid Call Identifier—Signaling (92)

The Invalid Call Identifier alarm (minor) indicates that the Call ID was invalid or changed mid-call. The primary cause of the alarm is that the Call ID was invalid or changed mid-call. The alarm indicates that a software problem has occurred on the Cisco BTS 10200 or on the endpoint. To correct the primary cause of the alarm, contact Cisco TAC.

Invalid Call Reference Value—Signaling (93)

The Invalid Call Reference Value alarm (minor) indicates that the Call ID was invalid or changed mid-call. The primary cause of the alarm is that the Call ID was invalid or changed mid-call. The alarm indicates that a software problem has occurred on the Cisco BTS 10200 or on the endpoint. To correct the primary cause of the alarm, contact Cisco TAC.

Invalid Conference Identifier—Signaling (94)

The Invalid Conference Identifier alarm (minor) indicates that the Call ID was invalid or changed mid-call. The primary cause of the alarm is that the Call ID was invalid or changed mid-call. The alarm indicates that a software problem has occurred on the Cisco BTS 10200 or on the endpoint. To correct the primary cause of the alarm, contact Cisco TAC.

Invalid Message from the Network—Signaling (95)

The Invalid Message from the Network alarm (minor) indicates that an unsupported or invalid message type was received from network. The primary cause of the alarm is that an unsupported or invalid message type was received from the network. To correct the primary cause of the alarm, contact Cisco TAC.

Internal Call Processing Error—Signaling (96)

The Internal Call Processing Error alarm (minor) indicates that an internal call processing error has occurred. The primary cause of the alarm is that a software error has occurred. To correct the primary cause of the alarm, contact Cisco TAC.

Insufficient Information to Complete Call—Signaling (97)

The Insufficient Information to Complete Call alarm (minor) indicates that there was insufficient information to complete a call. The primary cause of the alarm is that there was not enough initial call setup information received to establish the call. To correct the primary cause of the alarm, contact Cisco TAC.

H.323 Protocol Inconsistencies—Signaling (98)

The H.323 Protocol Inconsistencies alarm (minor) indicates that the H.323 endpoint and Cisco BTS 10200 are running different protocol versions. The primary cause of the alarm is that the H.323 endpoint and the Cisco BTS 10200 are running different protocol versions. This is only an issue where the endpoint is running a higher version of the H.323 protocol than the Cisco BTS 10200. To correct the primary cause of the alarm, contact Cisco TAC.

Abnormal Call Clearing—Signaling (99)

The Abnormal Call Clearing alarm (minor) indicates that an unsupported or invalid message type was received from network. The primary cause of the alarm is that an unsupported or an invalid message type was received from network. To correct the primary cause of the alarm, contact Cisco TAC.

Codec Negotiation Failed—Signaling (100)

The Codec Negotiation Failed alarm (minor) indicates that the codec negotiation has failed. The primary cause of the alarm is that the codec negotiation failed. To correct the primary cause of the alarm, find a compatible set of codec settings for both sides, reprovision the endpoints of the call and try the call again.

Per Call Security Violation—Signaling (101)

The Per Call Security Violation alarm (minor) indicates that a call security violation has occurred.

H.323 Network Congested—Signaling (102)

The H.323 Network Congested alarm indicates (minor) that the H.323 application process has depleted its resources and no more calls can be completed. The primary cause of this alarm is that the H.323 application process has depleted its resources and no more calls can be completed. The high water mark has been reached and all new call requests are rejected until the low water mark is reached. To correct the primary cause of the alarm, reprovision the water marks or check the network for overload. Also verify that alternate routes have been provisioned on the Cisco BTS 10200.

Aggregation Connection Down—Signaling (103)

The Aggregation Connection Down alarm (major) indicates that the AGGR TCP connection is down. The primary cause of the alarm is that the TCP connection is down. To correct the primary cause of the alarm, check the associated cabling and perform pings to test the connectivity.

Enhanced Subscriber Authentication Cisco BTS 10200 Delivery Function Connection Down—Signaling (106)

The Enhanced Subscriber Authentication Cisco BTS 10200 Delivery Function Connection Down alarm (minor) indicates that the ESA Cisco BTS 10200 DF connection is down. The primary cause of the alarm is that the DF server is not responding. To correct the primary cause of the alarm, check the encryption key or the IP connectivity to the DF.

Logical Internet Protocol Addresses Not Mapped Correctly—Signaling (107)

The Logical Internet Protocol Addresses Not Mapped Correctly alarm (critical) indicates that the logical IP addresses are not mapped correctly. The primary cause of the alarm is that the contact name in the configuration file is not configured in the DNS. To correct the primary cause of the alarm, verify that the name in the DNS matches the name in the platform.cfg and opticall.cfg files. The secondary cause of the alarm is the contact could not be resolved to an IP address on the host. To correct the secondary cause of the alarm, verify that the DNS resolves to the IP addresses reserved for process on the Cisco BTS 10200. The ternary cause of the alarm is that the IP address manager is not running. To correct the ternary cause of the alarm, verify that the IPM process is running and check for alarms from IPM. The subsequent cause of the alarm is mis-configuration during installation or manual changes made after installation. To correct the subsequent cause of the alarm, contact Cisco TAC for support.

Simplex Only Operational Mode—Signaling (108)

The Simplex Only Operational Mode alarm (major) indicates that the Cisco BTS 10200 system can only operate in the simplex mode. The primary cause of the alarm is that the -hostname parameter is specified in the platform.cfg file (instead of the -contact parameter). The Cisco BTS 10200 is configured as a simplex system.

Stream Control Transmission Protocol Association Failure—Signaling (109)

The Stream Control Transmission Protocol Association Failure alarm (major) indicates that the SCTP association failed. This alarm indicates that the Cisco BTS 10200 is unable to communicate with an SGP at the SCTP protocol level. The primary cause of the alarm is that the Ethernet cables on the SGP are unplugged or severed. To correct the primary cause of the alarm, plug the Ethernet cables in or fix the severed connection. The secondary cause of the alarm is that the SGP is not operational. To correct the secondary cause of the alarm, check the SGP alarms to determine why it is not operating properly. To troubleshoot the M3UA or the SUA layers, use the following procedures.

Message Transfer Part 3 User Adapter Troubleshooting Procedure

Use the following steps to determine the source of the problem at the M3UA layer:


Step 1 Determine if the administrative state of the SCTP is correct.

a. Type the following command at the Cisco BTS 10200 CLI prompt:

status sctp-assoc id=<sctp-assoc-name>

If the response displays adminstrator state ->ADMIN_OOS, the SCTP association has been taken administratively out of service and needs to be put back in service.

b. Enter the following command to put the SCTP association in service:

control sctp-assoc id=<sctp-assoc-name>; mode=forced; target-state=ins;

c. If the administrative state is ADMIN_INS, determine if the association has been taken out of service on the ITP. Log on to the ITP. If you are unable to log on to the ITP, proceed to Step 2.

d. If you are able to log on to the ITP, check the state of the associated application service provider (ASP) by entering the following command:

show cs7 asp

The following is an example of the output:

ASP Name      AS Name       State     Type  Rmt Port Remote IP Addr  SCTP
------------  ------------  --------  ----  -------- --------------- ----------
hrn11asp      hrn11bts      shutdown  M3UA  11146    10.0.5.13

e. If the state of the ASP indicates shutdown, someone has administratively taken the association out of service. Refer to the Cisco ITP User's Guide, at the following universal resource locator (URL), to put the ASP (SCTP association) back in service:

http://www.cisco.com/en/US/products/sw/wirelssw/ps1862/tsd_products_support_series_home.html

f. If the state is down proceed to Step 2.

g. If the state of the ASP is inactive, the ASP is probably on the standby Cisco BTS 10200. If the ASP on the active Cisco BTS 10200 is inactive, proceed to Step 7.

Step 2 Determine if the problem is an IP address or port configuration mismatch between the ITP and the Cisco BTS 10200.

a. Determine the Cisco BTS 10200 configured values for the Cisco BTS 10200 IP addresses and port. Look for the DNS name and port number that are configured for the SGA process in /opt/OptiCall/CA146/bin/platform.cfg. Go to the specified directory and enter

cat platform.cgf | grep mdl

The output will look similar to the following:

Args=-t 1 -h mgcp-HRN11CA.hrndevtest.cisco.com -p 11146 -mdldir. /mdl -mdltracedir 
../mdltrace -mdltestmode 0 -mdlloadmdo 0 -mdltriggertimer 200 -mdlgarbagetimer 5146 
-resetcics 1 -fcmtimer 900 -fcmparalleljobs 4

The local IP port number is shown directly after the -p option.

The local IP addresses that are used by the Cisco BTS 10200 are derived from the DNS name, which is given directly after the -h option. At the Cisco BTS 10200 UNIX prompt, enter

NSlookup <DNS name>

The output will look similar to the following:

Server:  hrnbtsjs-1.cisco.com
Address:  10.82.70.199
Name:    mgcp-HRN11CA.hrndevtest.cisco.com
Addresses:  10.0.5.136, 10.128.1.147

The Cisco BTS 10200 configured local IP addresses are given in the Addresses: line.

b. Determine the ITP configured values of the ITP Cisco BTS 10200 IP addresses and port.

Log on to the ITP and get into enable mode.

Enter the following command:

show run

Hit enter until the ASP configurations are displayed. A section similar to the following will appear which shows you the ITP configured values for the Cisco BTS 10200 IP addresses of the SCTP association:

cs7 asp hrn11asp 11146 2905 m3ua
remote-IP 10.0.5.136
remote-IP 10.128.1.147

The number after the ASP name "hrn11asp" is the port number that the ITP has configured for the Cisco BTS 10200 side of the SCTP association. The two remote-IP addresses are the addresses that the ITP has configured for the Cisco BTS 10200 side of the SCTP association. Make sure all of these values match the values found in Step 2A.

c. Determine the Cisco BTS 10200 configured values for the ITP IP addresses and port.

On the Cisco BTS 10200 EMS CLI console, type the following:

CLI> show sctp-assoc id=<SCTP assoc id> 

The output shows the IP addresses and port. For example:

REMOTE_PORT=2905
REMOTE_TSAP_ADDR1=10.0.1.54
REMOTE_TSAP_ADDR2=10.128.1.239

d. Determine the ITP configured values of the ITP Cisco BTS 10200 IP addresses and port.

Log on to the ITP and get into enable mode.

Enter sho run.

Press Enter until the m3ua (or sua) configuration is displayed. In our example, we are considering the SCTP association connection between the Cisco BTS 10200 and the ITP, so we will look at the ITP m3ua configuration. For example:

cs7 m3ua 2905
local-IP 10.0.1.54
local-IP 10.128.1.239

Make sure that the IP addresses and port number are the same values as found in step 2C.

Step 3 Determine if all Ethernet connections on the Cisco BTS 10200 have been disconnected or if communication has been lost to the IP router. In the platform.log, look for the following ERROR message:

"All the IP interfaces are faulty!!"

If this message is found, the Ethernet connections of the Cisco BTS 10200 have been pulled or cut. If this message is not found, proceed to Step 4.

Step 4 Determine if the problem is an IP routing issue.

a. Determine what has been provisioned in the Cisco BTS 10200 for the destination IP interfaces of the SCTP association by typing the following command:

show sctp-association id=<sctp-association-id>

Information similar to the following will appear and display the destination IP addresses:

REMOTE_TSAP_ADDR1=10.0.1.54
REMOTE_TSAP_ADDR2=10.128.1.239

b. Ping each of the destination IP addresses. If one of the addresses does not respond to the ping, there is an IP routing problem that has disabled SCTP communication. Contact the Cisco TAC for assistance. If the ping commands are successful, proceed to Step 5.

Step 5 Determine if the Cisco BTS 10200 is reachable from the ITP.

a. Log on to the ITP and get into enable mode.

b. Find the Cisco BTS 10200 SCTP association endpoint IP addresses by typing the following command:

show run

c. Press Enter until the ASP configuration is displayed. A section similar to the following will display the Cisco BTS 10200 IP addresses of the SCTP association:

cs7 asp hrn11asp 11146 2905 m3ua
remote-IP 10.0.5.136
remote-IP 10.128.1.147

d. Ping each of the IP addresses. If you do not receive a response to the ping command for at least one of the Cisco BTS 10200 IP endpoint addresses, there is an IP routing problem that is causing the SCTP association to be down. Contact the Cisco TAC for assistance. Otherwise, proceed to Step 6.

Step 6 Bounce the SCTP association (take it administratively out of service and then put it in service).

a. At the Cisco BTS 10200 CLI prompt, enter the following commands:

control sctp-assoc id=<sctp-assoc-name>; mode=forced; target-state=oos;
control sctp-assoc id=<sctp-assoc-name>; mode=forced; target-state=ins;

b. Check if the SCTP association has come back in service by entering the following:

status sctp-assoc id=<sctp-assoc-name>;

The output shows either operator state -> SCTP-ASSOC out of service or operator state -> SCTP-ASSOC in service.

If the operator state still shows that the SCTP association is out-of-service, proceed to Step 7.

Step 7 Bounce the SCTP association from the ITP side by performing the following steps:

a. Log on to the ITP and get into enable mode.

b. Get into configure mode by typing configure terminal.

c. Type the following commands to bounce the SCTP association back in service:

va-2651-82(config)#cs7 asp hrn11asp
va-2651-82(config-cs7-asp)#shut
va-2651-82(config-cs7-asp)#no shut
va-2651-82(config-cs7-asp)#end

d. Determine if the SCTP association has come back in service by typing the following Cisco BTS 10200 CLI command:

status sctp-assoc id=<sctp-assoc-name>;

The output displays either operator state -> SCTP-ASSOC out of service or operator state -> SCTP-ASSOC in service.

If the operator state still shows that the SCTP association is out-of-service, there is probably an SCTP communication issue that must be debugged at the SCTP protocol level. Contact the Cisco TAC for assistance.


Signaling Connection Control Part User Adapter Troubleshooting Procedures

Refer to Chapter 13, "Network Troubleshooting" to determine the source of the problem at the SUA layer.

Signaling Gateway Group Is Out of Service—Signaling (110)

The Signaling Gateway Group is Out of Service alarm (major) indicates that the signaling gateway group is out-of-service. The primary cause of the alarm is that all the SCTP associations between the CA and the SGs are out-of-service. To correct the primary cause of the alarms, make sure that all Ethernet connections on the CA and SGs are plugged in. Also make sure all associated IP routers are operational. The secondary cause of the alarm is that the M3UA layer is down between the CA and SGs. To correct the secondary cause of the alarm, use a snooper application to determine why the M3UA layer is down.

This alarm indicates that after communication to the SG group was established, it was lost. This indicates that communication to associated SGs is down, which also indicates that communication to all SGPs is down. See the "Signaling Gateway Failure—Signaling (113)" section to determine why the associated SGs are down.

Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)

The Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down) alarm (major) indicates that the SCTP association is degraded. The primary cause of the alarm is that a single Ethernet connection on CA or SGP is unplugged or severed. To correct the primary cause of the alarm, plug in all Ethernet connections or repair if severed. The secondary cause of the alarm is a SCTP communication problem—or protocol timeout. To correct the secondary cause of the alarm, use a snooper application to determine why the SCTP association is degraded.

Message Transfer Part 3 User Adapter Troubleshooting Procedure

This alarm indicates that one of the two sides of the multi-homed SCTP connection is down. Communication still exists if the other side of the multi-homed connection is up. Refer to the "Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)" section, or contact the Cisco TAC for assistance in resolving this issue.

Signaling Connection Control Part User Adapter Troubleshooting Procedure

This is either an IP routing problem or an ITP Ethernet port hardware failure. Change the hardware immediately, if it is a hardware failure, to prevent dual outage of the ITP's IP communication.

Stream Control Transmission Protocol Association Configuration Error—Signaling (112)

The Stream Control Transmission Protocol Association Configuration Error alarm (minor) indicates that an SCTP association configuration error has occurred. The primary cause of the alarm is that the destination IP address is invalid. To correct the primary cause of the alarm, input a new destination IP address; see the log for additional details. The secondary cause of the alarm is that the local IP address is invalid. To correct the secondary cause of the alarm, input new local IP address information. The ternary cause of the alarm is that the IP Routing table is not configured properly. To correct the ternary cause of the alarm, have the system administrator configure IP routing table.

Message Transfer Part 3 User Adapter Troubleshooting Procedure

This alarm indicates that there is a provisioning error keeping the Cisco BTS 10200 from properly configuring the SCTP association. Perform the following steps to resolve the problem:


Step 1 To get more information about this alarm, look at the platform.log for error messages containing the string "Multipurpose Internet Mail (MIM) configuration (CFG)."

Step 2 Perform Step 2 of the "Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)" section to verify that your IP addresses and ports are properly configured on the Cisco BTS 10200.

Step 3 Contact the Cisco TAC for assistance in resolving this issue.


Signaling Connection Control Part User Adapter Troubleshooting Procedure

Refer to Chapter 13, "Network Troubleshooting" to verify that the IP addresses and ports are properly configured on the Cisco BTS 10200.

Signaling Gateway Failure—Signaling (113)


Note When a port on an ITP is removed from service by use of the shut command, multiple Signaling 113 and 114 alarms are raised (on status). When the port is recovered, through cycling of the ITP power, all alarms raised are cleared (off status) and are removed from CURRENT_ALARM table. However, not all cleared alarms (off status) are displayed on the subscriber terminal. Only the first instance of the cleared alarms (off status) with a variation in type, number, and component-ID is displayed. Multiple instances of the cleared alarms (off status) where the type, number, and component-ID are identical are not displayed.


The Signaling Gateway Failure alarm (major) indicates that all associated signaling gateway processes are out-of-service. The primary cause of the alarm is that all associated Signaling Gateway Processes are out-of-service. To correct the primary cause of the alarm, determine why each associated Signaling Gateway Process is out-of-service.

This alarm indicates that communication at the M3UA layer to an SG has failed. M3UA communications at all SGPs that make up the SG are unavailable. See the "Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)" section to determine why the associated SGPs are down.

Signaling Gateway Process Is Out of Service—Signaling (114)


Note When a port on an ITP is removed from service by use of the shut command, multiple Signaling 113 and 114 alarms are raised (on status). When the port is recovered, through cycling of the ITP power, all alarms raised are cleared (off status) and are removed from CURRENT_ALARM table. However, not all cleared alarms (off status) are displayed on the subscriber terminal. Only the first instance of the cleared alarms (off status) with a variation in type, number, and component-ID is displayed. Multiple instances of the cleared alarms (off status) where the type, number, and component-ID are identical are not displayed.


The Signaling Gateway Process is Out of Service alarm (major) indicates that all SCTP associations between the SGP and the CA are out of service. The primary cause of the alarm is that all SCTP associations between the SGP and the CA are out-of-service. To correct the primary cause of the alarm, see the SCTP Association Alarm definition to determine how to rectify the problem. The secondary cause of the alarm is that the M3UA layer is down between the CA and the SGP. To correct the secondary cause of the alarm, use a snooper utility to determine why the M3UA layer is down. Also see the log for additional information.

This alarm indicates that communication at the M3UA layer to an SGP has failed. In the majority of cases, there will also be a related SCTP Association Failure alarm. If this is the case, proceed to the "Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)" section. Otherwise, the problem is at the M3UA layer. Call the Cisco TAC for assistance.

Destination Point Code User Part Unavailable—Signaling (116)

The Destination Point Code User Part Unavailable alarm (major) indicates that a layer 4 user part, such as ISUP, is unavailable at the DPC in the SS7 network. The primary cause of the alarm is that the SGP sent a DUPU M3UA message to the CA indicating that a user part is unavailable on a DPC. To correct the primary cause of the alarm, contact the SS7 network administrator to report the user part unavailable problem related to the DPC so communication can be restored.

Circuit Validation Test Message Received for an Unequipped Circuit Identification Code—Signaling (117)

The Circuit Validation Test Message Received for an Unequipped Circuit Identification Code alarm (minor) indicates that a CVT message was received for an unequipped CIC. The primary cause of the alarm is that the CIC is not provisioned. To correct the primary cause of the alarm, provision the CIC.

Circuit Verification Response Received With Failed Indication—Signaling (118)

The Circuit Verification Response Received With Failed Indication alarm (minor) indicates that a CVR message was received with a failure indication. The primary cause of the alarm is that a CIC mismatch has occurred. To correct the primary cause of the alarm, perform an internal test such as checking that the CIC is assigned to a circuit between the sending and the receiving switch.

Signaling System 7 Adapter Process Faulty—Signaling (119)

The Signaling System 7 Adapter Process Faulty alarm (critical) indicates that a S7A process is faulty. The primary cause of the alarm is that an OMNI or a S7A exception has occurred. To correct the primary cause of the alarm, check OMNI process. The S7A process will restart itself if the S7A maximum restart threshold has not been exceeded.

Signaling System 7 Module/Signaling System 7 Adapter Faulty—Signaling (120)

The Signaling System 7 Module/Signaling System 7 Adapter Faulty alarm (critical) indicates that the S7M/S7A processes are faulty. The primary cause of the alarm is that an OMNI failure has occurred. To correct the primary cause of the alarm, check the OMNI status. An automatic failover will occur in a duplex configuration.

Message Transfer Part 3 User Adapter Cannot Go Standby—Signaling (121)

The Message Transfer Part 3 User Adapter Cannot Go Standby alarm (major) indicates that the M3UA process cannot go into standby mode. The primary cause of the alarm is that no inactive ACK messages are being received from any Signaling Gateway. The SG or SCTP associations are probably down. To correct the primary cause of the alarm, investigate other alarms to see if SGs are down or if SCTP associations are down. Take corrective action according to those alarms.

This alarm is raised at initial startup or during failover by the Cisco BTS 10200 node that is trying to go into platform Standby mode. See the "Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)" section to determine why the Cisco BTS 10200 is unable to communicate with any of the SGs at the M3UA layer. See the "Check the Stream Control Transmission Protocol Association Status" section on page 13-3 to determine why the Cisco BTS 10200 is unable to communicate with any of the ITPs at the SUA layer.

Message Transfer Part 3 User Adapter Cannot Go Active—Signaling (122)

The Message Transfer Part 3 User Adapter Cannot Go Active alarm (major) indicates that the M3UA process cannot go into active mode. The primary cause of the alarm is that no active ACK messages are being received from any Signaling Gateway. The SG or SCTP associations are probably down. To correct the primary cause of the alarm, investigate other alarms to see if SGs are down or if the SCTP associations are down. Take corrective action according to those alarms.

This alarm is raised at initial startup or during failover by the Cisco BTS 10200 node that is trying to go into platform Active mode. It occurs when this Cisco BTS 10200 node is unable to communicate properly with any SGs to tell them that all active call traffic should be routing towards the Cisco BTS 10200. See the "Stream Control Transmission Protocol Association Degraded (One of Two Internet Protocol Connections Down)—Signaling (111)" section to determine why the Cisco BTS 10200 is unable to communicate with any of the ITPs at the M3UA layer. Refer to the "Check the Stream Control Transmission Protocol Association Status" section on page 13-3 to determine why the Cisco BTS 10200 is unable to communicate with any of the ITPs at the SUA layer.

Remote Subsystem is Out Of Service—Signaling (124)

The Remote Subsystem is out of Service alarm (minor) indicates that the remote subsystem is out-of-service. The primary cause of the alarm is that the link lost connection or the remote subsystem is out-of-service. To correct the primary cause of the alarm, contact your service control point (SCP) service provider for assistance.


Note This alarm can occur when there is an SS7 outage affecting a nonadjacent remote destination point code (DPC) where the global title translation (GTT) database resides. The SS7 SCP subsystems in the Cisco BTS 10200 show the allowed status but the related DPC is shown to be unavailable.


Signaling Connection Control Part Routing Error—Signaling (125)

The Signaling Connection Control Part Routing Error alarm (major) indicates that the SCCP route was invalid or not available. The primary cause of the alarm is that the SCCP route is invalid or is not available. To correct the primary cause of the alarm, provision the right SCCP route.

Signaling Connection Control Part Binding Failure—Signaling (126)

The Signaling Connection Control Part Binding Failure alarm (major) indicates that the SCCP binding failed. The primary cause of the SCCP Binding Failure alarm is that the Trillium stack binding failed. To correct the primary cause of the alarm, reinitialize the TSA process or remove the subsystem from the EMS table and add it again.

Transaction Capabilities Application Part Binding Failure—Signaling (127)

The Transaction Capabilities Application Part Binding Failure alarm (major) indicates that the TCAP binding failed. This alarm is raised when the TCAP layer does not have enough service access points (SAPs) to bind for the subsystem. Currently only 16 subsystems are allowed on the same platform. Check the Subsystem table to see if you have more than 16 subsystems on the same platform; such as, Feature Server for POTS, Tandem, and Centrex services (FSPTC) or Feature Server for AIN services (FSAIN). The primary cause of the TCAP Binding Failure alarm is that the Trillium stack binding failed. To correct the primary cause of the alarm, reinitialize the TSA process or remove the subsystem from the EMS table and add it again.

Session Initiation Protocol Trunk Operationally Out-of-Service—Signaling (142)

The Session Initiation Protocol Trunk Operationally Out-of-Service alarm (critical) indicates that the SIP trunk is operationally out-of-service. The primary cause of the alarm is that the Cisco BTS 10200 is unable to communicate with a remote SIP party (Call-Agent or Proxy) over a SIP or SIP-T trunk. To correct the primary cause of the alarm, verify that the DNS resolution exists, if the TSAP address of the remote entity is a domain name. Verify that the remote entity is reachable by ICMP ping, using the Trunk TSAP address from the alarm event report. If the same alarm is reported on all the softswitch trunk groups, then verify that the network connection is operational. If the ping is not successful, then find out what is preventing the TSAP address from being reached. Verify that the SIP application is running on the remote host and listening on the port specified in the TSAP address.

Internet Protocol Interface Link to the Signaling System 7 Signaling Gateway Is Down—Signaling (143)

The Internet Protocol Interface Link to the Signaling System 7 Signaling Gateway Is Down alarm (minor) indicates that an IP interface link to the SS7 signaling gateway is down. The primary cause of the alarm is an interface hardware problem. To correct the primary cause of the alarm, check the link interfaces.

All Internet Protocol Interface Links to Signaling System 7 Signaling Gateway Are Down—Signaling (144)

The All Internet Protocol Interface Links to Signaling System 7 Signaling Gateway Are Down alarm (critical) indicates that all IP interface links to the SS7 signaling gateway are down. The primary cause of the alarm is an interface hardware problem. To correct the primary cause of the alarm, check the link interfaces.

One Internet Protocol Interface to Signaling System 7 Signaling Gateway Is Down—Signaling (145)

The One Internet Protocol Interface to Signaling System 7 Signaling Gateway Is Down alarm (minor) indicates that one IP interface link to the SS7 signaling gateway is down. The primary cause of the alarm is an interface hardware problem. To correct the primary cause of the alarm, check the link interfaces.

Stream Control Transmission Protocol Association Congested—Signaling (150)

The Stream Control Transmission Protocol Association Congested alarm (minor) indicates that the SCTP association is congested. The primary cause of the alarm is that the network is congested. To correct the primary cause of the alarm, eliminate the network congestion caused by routing or switching issues. The secondary cause of the alarm is that the CPU is throttled. To correct the secondary cause of the alarm, upgrade to a more powerful platform or offload some traffic.

Subscriber Line Faulty—Signaling (151)

The Subscriber Line Faulty alarm (minor) indicates that the residential gateway returned an error code in response to a command from the MGW. To correct the primary cause of the alarm, try controlling subscriber termination to OOS and back into INS using the Cisco BTS 10200 CLI command. If the problem persist after more calls, check the configuration in the Cisco BTS 10200 and the RGW. If the error codes returned by MGW are harmless, the error codes can be suppressed by adding a new entry in the MGCP-RETCODE-ACTION table and changing the EP-ACTION to reset/none.


Note The following additional troubleshooting information is applicable to Release 5.0 MR2 and above.


If the VXSM is OOS at the GW side, a 501 error message for CRCX/AUEP may be transmitted. This generally occurs if there is resource state mismatch between the Cisco BTS 10200 (ACTV IDLE) and the VXSM (DOWN). For additional information on the 501 error message, refer to Appendix A, "Recoverable and Nonrecoverable Error Codes."

When the mismatch occurs the default behavior is update for both the create connection (CRCX) and audit endpoint (AUEP) messages. For example:

CLI> add mgcp-retcode-action mgw-profile-id=<abc>; mgcp-msg=AUEP; mgcp-retcode=501; 
call-action=release; ep-action=update

CLI> add mgcp-retcode-action mgw-profile-id=<abc>; mgcp-msg=AUEP; mgcp-retcode=501; 
call-action=release; ep-action=update

If a 501 response is received for the CRCX message on execution of the EP-ACTION=update for CRCX, the Cisco BTS 10200 will start auditing the endpoint by sending an AuditEndpoint message requesting restart-method (rm parameter reported in the RSIP message, which indicates the service state at the GW). If the restart-method information reported in AUEP message is different from the Cisco BTS 10200 termination state, the termination state will be updated accordingly. If rm=forced, the termination oper-status is set to down; if rm=restart, the termination oper-status is set to up.

If a 501 response is received for the AUEP message on execution of the EP-ACTION=update for AUEP, the Cisco BTS 10200 will unconditionally mark the termination as down.

To clear down from the termination oper-status, you either need to control the trunk/subscriber-termination OOS/INS mode=forced; or trigger RSIP rm=restart from the GW.

Emergency Trunks Become Locally Blocked—Signaling (153)

The Emergency Trunks Become Locally Blocked alarm (critical) is issued when an emergency trunk (CAS, SS7, or ISDN) becomes locally blocked.

Emergency Trunks Become Remotely Blocked—Signaling (154)

The Emergency Trunks Become Remotely Blocked alarm (critical) is issued when an emergency trunk (CAS, SS7, or ISDN) becomes remotely blocked.

Integrated Services Digital Network Signaling Gateway Down—Signaling (156)

The Integrated Services Digital Network Signaling Gateway Down alarm (major) is issued when the Cisco BTS 10200 cannot communicate to the ISDN gateway. The primary cause of the alarm is that the Cisco BTS 10200 cannot communicate to the ISDN gateway due to a failure in the gateway. Additionally, the SCTP association might be down. To correct the primary cause of the alarm, find out whether the SCTP association is down and restore the SCTP association. The secondary cause of the alarm is that the IUA layer may be down in the gateway. If the IUA layer is down, it will be automatically recovered; no further action is required.

Integrated Services Digital Network Signaling Gateway Inactive—Signaling (157)

The Integrated Services Digital Network Signaling Gateway Inactive alarm (major) indicates that a shutdown command has been executed in the application server on the ISDN gateway side. No action needed. The application server will be automatically recovered.

Session Initiation Protocol Server Group Element Operationally Out of Service—Signaling (162)

The Session Initiation Protocol Server Group Element Operationally Out of Service alarm (critical) is issued when the Cisco BTS 10200 is unable to communicate with a remote SIP party. The primary cause of the alarm is that the Cisco BTS 10200 is unable to communicate with a remote SIP party (call-agent or proxy) over a SIP server group element. To correct the primary cause of the alarm, verify DNS resolution exists if TSAP address of the remote entity is a domain name. Verify the remote entity is reachable by ICMP ping, using the TSAP address from the Event Report. If the same alarm is reported for other TSAP addresses on several softswitch trunk groups and/or server-group elements, then verify that the network connection is operational. The secondary cause of the alarm is that the remote SIP party is not operational. To correct the secondary cause of the alarm, diagnose the issue that prevents the TSAP address from being reached if a ping is not successful. Verify that the SIP application is running on the remote host and listening on the port specified in the TSAP address.

Routing Key Inactive—Signaling (163)

The Routing Key Inactive alarm (major) indicates that inactive acknowledgement messages were received from a Signaling Gateway. The SG or SCTP associations are probably down. To troubleshoot and correct the primary cause of the Routing Key Inactive alarm, investigate other alarms to see if SGs are down or the SCTP associations are down. Take corrective action according to those alarms. Also check the AS status for the routing context on ITP.

Signaling Gateway Traffic Mode Mismatch—Signaling (164)

The Signaling Gateway Traffic Mode Mismatch alarm (major) indicates that the traffic mode does not match on the Cisco BTS 10200 and the Signaling Gateway. To troubleshoot and correct the primary cause of the Signaling Gateway Traffic Mode Mismatch alarm, verify the AS traffic-mode configuration in the Signaling Gateway. Check that the SG internal redundancy mode for the traffic-mode setting has been set correctly in the Cisco BTS 10200.

Residential Gateway Endpoints Are Out of Service at the Gateway—Signaling (170)

The Residential Gateway Endpoints Are Out of Service at the Gateway alarm (minor) indicates that the residential gateway has been administratively taken OOS using the command at the gateway. To troubleshoot and correct the primary cause of the Residential Gateway Endpoints are out of Service at the Gateway alarm, bring the residential gateway administratively into INS using the command at the gateway.

Residential Gateway Unreachable—Signaling (171)

The Residential Gateway Unreachable alarm (minor) indicates that a MGCP signaling interop error has occurred with the residential media gateway. To troubleshoot and correct the primary cause of the Residential Gateway Unreachable alarm, check the IP connectivity status between the Cisco BTS 10200 call agent and the trunking gateway if the residential gateway is not physically connected, but controlled INS at the Cisco BTS 10200.

Multimedia Terminal Adapter Effective-Aggr-Id Becomes Unavailable Due to Its IP Address—Signaling (172)

The Multimedia Terminal Adapter Effective-Aggr-Id Becomes Unavailable Due to Its IP Address alarm (major) indicates that the MTA has been moved to new subnet which is not provisioned, or provisioned with the aggr-id=null. To troubleshoot and correct the primary cause of the Multimedia Terminal Adapter Effective-Aggr-Id Becomes Unavailable Due to Its IP Address alarm, provision the subnet aggr-id for the MTA.

ENUM Server Domain Cannot be Resolved Into Any IP Address —Signaling (173)

The ENUM Server Domain Cannot be Resolved Into Any IP Address alarm (critical) indicates that a misconfiguration has occurred in the DNS configuration. To troubleshoot and correct the cause of the alarm, fix the DNS configuration according the documentation.

ENUM Server Unavailable—Signaling (174)

The ENUM Server Unavailable alarm (critical) indicates that a network or server problem has occurred. To troubleshoot and correct the cause of the alarm, fix the network or server problem.

ENUM Server Farm Unavailable—Signaling (175)

The ENUM Server Farm Unavailable alarm (critical) indicates that a network or server problem has occurred. To troubleshoot and correct the cause of the alarm, fix the network or server problem.

No Resources Available to Launch ENUM Query—Signaling (176)

The No Resources Available to Launch ENUM Query alarm (critical) indicates that no resources are available to launch the ENUM query. The primary cause of the alarm is that there is internal or network congestion or that the server response is slow. To troubleshoot and correct the primary cause of the alarm, fix the network congestion or improve the server response.

Trunk Group Registration Expired—Signaling (179)

The Trunk Group Registration Expired alarm (major) indicates that a trunk group registration has expired. The primary cause of the alarm is that the trunk group did not register in time before the contact expiry. To troubleshoot and correct the primary cause of the Trunk Group Registration Expired alarm, verify that the receipt of a subsequent registration clears the alarm.