Troubleshooting Guide, Release 6.0.1
Operations Support System Troubleshooting
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Operations Support System Troubleshooting

Table Of Contents

Operations Support System Troubleshooting

Introduction

Operations Support System Events and Alarms

OSS (1)

OSS (2)

OSS (3)

OSS (4)

OSS (5)

OSS (6)

OSS (7)

OSS (8)

OSS (9)

OSS (10)

OSS (11)

OSS (12)

OSS (13)

OSS (14)

OSS (15)

OSS (16)

OSS (17)

OSS (18)

OSS (19)

OSS (20)

OSS (21)

OSS (22)

OSS (23)

OSS (24)

OSS (25)

Monitoring Operations Support System Events

Test Report—Operations Support System (1)

Undefined Variable in Known Set—Operations Support System (2)

Undefined Data Column Identification—Operations Support System (3)

Request Handler Instantiation Error—Operations Support System (4)

Structured Query Language Error While Getting Statistics—Operations Support System (5)

Structured Query Language Connection Error—Operations Support System (6)

Simple Network Management Protocol File Read Error—Operations Support System (7)

No Reply Received From Destination—Operations Support System (8)

Queue Processing Module Database Management Index Failed With Error—Operations Support System (10)

Queue Processing Module Database Management Index Mismatch During Add or Delete—Operations Support System (11)

User Session Count Is Approaching Threshold Limit—Operations Support System (12)

User Session Count Exceeds Major Threshold Limit—Operations Support System (14)

Session Has Been Removed by Session Control Policy—Operations Support System (16)

Session Has Been Removed—Operations Support System (17)

Invalid Session Request—Operations Support System (18)

Interface Is Active and Operational—Operations Support System (19)

Interface Is Not Started or Is Not Operational—Operations Support System (20)

Resource Reset—Operations Support System (21)

One Peer In The Realm Is Out of Contact—Operations Support System (22)

All Peers in the Realm Are Out of Contact—Operations Support System (23)

User Log In Sessions Have Reached the User Session Limit—Operations Support System (24)

Event Keep Alive Checked—Operations Support System (25)

Troubleshooting Operations Support System Alarms

Undefined Variable in Known Set—Operations Support System (2)

Undefined Data Column Identification—Operations Support System (3)

Request Handler Instantiation Error—Operations Support System (4)

Structured Query Language Error While Getting Statistics—Operations Support System (5)

Structured Query Language Connection Error—Operations Support System (6)

No Reply Received From Destination—Operations Support System (8)

Queue Processing Module Database Management Index Failed With Error—Operations Support System (10)

User Session Count Exceeds Major Threshold Limit—Operations Support System (14)

Interface Is Not Started or Is Not Operational—Operations Support System (20)

One Peer in the Realm Is Out of Contact—Operations Support System (22)

All Peers in the Realm Are Out of Contact—Operations Support System (23)


Operations Support System Troubleshooting


Revised: July 22, 2009, OL-15636-07

Introduction

This chapter provides the information needed for monitoring and troubleshooting operations support system (OSS) events and alarms. This chapter is divided into the following sections:

Operations Support System Events and Alarms—Provides a brief overview of each operations support system event and alarm

Monitoring Operations Support System Events—Provides the information needed for monitoring and correcting the operations support system events

Troubleshooting Operations Support System Alarms—Provides the information needed for troubleshooting and correcting the operations support system alarms

Operations Support System Events and Alarms

This section provides a brief overview of the operations support system events and alarms for the Cisco BTS 10200 Softswitch; the event and alarms are arranged in numerical order. Table 8-1 lists all of the operations support system all of the events and alarms by severity.


Note Refer to the "Obtaining Documentation and Submitting a Service Request" section on page l for detailed instructions on contacting Cisco TAC and opening a service request.



Note Click the operations support system message number in Table 8-1 to display information about the event or alarm.


Table 8-1 Operations Support System (OSS) Events and Alarms by Severity 

Critical
Major
Minor
Warning
Information
Not Used

OSS (23)

OSS (2)

OSS (5)

OSS (7)

OSS (1)

OSS (13)

 

OSS (3)

OSS (8)

OSS (11)

OSS (16)

OSS (15)

 

OSS (4)

OSS (9)

OSS (12)

OSS (17)

 
 

OSS (20)

OSS (20)

OSS (24)

OSS (18)

 
 

OSS (10)

   

OSS (19)

 
 

OSS (14)

   

OSS (21)

 
 

OSS (22)

       

OSS (1)

Table 8-2 lists the of the Operations Support System (1) informational event. For additional information, refer to the "Test Report—Operations Support System (1)" section.

Table 8-2 Operations Support System (1) Details 

Description

Test Report

Severity

Information

Threshold

10000

Throttle

0


OSS (2)

Table 8-3 lists the details of the Operations Support System (2) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Undefined Variable in Known Set—Operations Support System (2)" section.

Table 8-3 Operations Support System (2) Details 

Description

Undefined Variable in Known Set

Severity

Major

Threshold

100

Throttle

0

Datawords

Module Name—STRING [40]
Field Name—STRING [40]
Field Value—STRING [64]

Primary
Cause

No definition of a data column could be found in the database.

Primary
Action

Contact Cisco Technical Assistance Center (TAC) for support.


OSS (3)

Table 8-4 lists the details of the Operations Support System (3) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Undefined Data Column Identification—Operations Support System (3)" section.

Table 8-4 Operations Support System (3) Details 

Description

Undefined Data Column Identification

Severity

Major

Threshold

100

Throttle

0

Datawords

Noun—STRING [40]
Data Column ID—STRING [40]

Primary
Cause

The database does not contain the required data column that was requested through the Simple Network Management Protocol (SNMP) interface.

Primary
Action

Contact Cisco TAC for support.


OSS (4)

Table 8-5 lists the details of the Operations Support System (4) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Request Handler Instantiation Error—Operations Support System (4)" section.

Table 8-5 Operations Support System (4) Details 

Description

Request Handler Instantiation Error

Severity

Major

Threshold

100

Throttle

0

Datawords

User Name—STRING [40]
Host—STRING [40]
Subsystem—STRING [64]

Primary
Cause

A resource limitation has prevented the creation of this object. This may be caused by a lack of memory or by a class path problem.

Primary
Action

Contact Cisco TAC for support.


OSS (5)

Table 8-6 lists the details of the Operations Support System (5) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Structured Query Language Error While Getting Statistics—Operations Support System (5)" section.

Table 8-6 Operations Support System (5) Details 

Description

Structured Query Language Error While Getting Statistics (SQL Error While Getting Statistics)

Severity

Minor

Threshold

100

Throttle

0

Datawords

Statistics Category—STRING [40]

Primary
Cause

An error occurred in accessing the Structured Query Language (SQL) database for statistical information in the SNMP subsystem. This may be caused by a schema error.

Primary
Action

Contact Cisco TAC for support.


OSS (6)

Table 8-7 lists the details of the Operations Support System (6) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Structured Query Language Connection Error—Operations Support System (6)" section.

Table 8-7 Operations Support System (6) Details 

Description

Structured Query Language Connection Error (SQL Connection Error)

Severity

Major

Threshold

100

Throttle

0

Datawords

Error Exception—STRING [64]

Primary
Cause

The connection to the database timed out or the database server is not running. This alarm is generated in the SNMP subsystem.

Primary
Action

Contact Cisco TAC for support.


OSS (7)

Table 8-8 lists the details of the Operations Support System (7) warning event. To monitor and correct the cause of the event, refer to the "Simple Network Management Protocol File Read Error—Operations Support System (7)" section.

Table 8-8 Operations Support System (7) Details 

Description

Simple Network Management Protocol File Read Error (SNMP File Read Error)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Filename—STRING [40]

Primary
Cause

The Management Information Base (MIB) file is missing or locked from access by the SNMP subsystem.

Primary
Action

Contact Cisco TAC for support.


OSS (8)

Table 8-9 lists the details of the Operations Support System (8) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "No Reply Received From Destination—Operations Support System (8)" section.

Table 8-9 Operations Support System (8) Details 

Description

No Reply Received from Destination

Severity

Minor

Threshold

100

Throttle

5

Datawords

JMS Queue Name—STRING [40]

Primary
Cause

This alarm is received when there is no response to a command line interface (CLI) command from the Call Agent platform.

Primary
Action

If this Event Report is issued while the system is stable (that is, when there are no device failures) and the traffic is at or below the engineered level, then Cisco TAC technical support should be contacted to investigate the cause.

Secondary
Action

If components of the system are in the process of failing or being restored while CLI commands are being issued, then this event report is informational and no further action is required.

Ternary
Action

The traffic measurement reports can be checked to see if there is more traffic being handled than the engineered level. If this is the situation, then the traffic should be reduced or capacity should be added.


OSS (9)

Operations Support System (9) is not used.

OSS (10)

Table 8-10 lists the details of the Operations Support System (10) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "Queue Processing Module Database Management Index Failed With Error—Operations Support System (10)" section.

Table 8-10 Operations Support System (10) Details 

Description

Queue Processing Module Database Management Index Failed with Error (QAM DBM IDX Failed with Error)

Severity

Major

Threshold

50

Throttle

0

Datawords

Transaction ID—STRING [32]
Sequence Number—EIGHT_BYTES
Location Of Error—STRING [16]
DBM Result—STRING [64]

Primary
Cause

The queue processing module (QAM) is receiving an error because of a data mismatch between what is in the database management (DBM) index (IDX) and what is in the Element Management System (EMS) DB (Oracle).

Primary
Action

View the Transaction Queue and execute an Audit on the failed table.

Secondary
Cause

The DBM IDX is failing when attempting to perform an SQL command.

Secondary
Action

Contact Cisco TAC.


OSS (11)

Table 8-11 lists the details of the Operations Support System (11) warning event. To monitor and correct the cause of the event, refer to the "Queue Processing Module Database Management Index Mismatch During Add or Delete—Operations Support System (11)" section.

Table 8-11 Operations Support System (11) Details 

Description

Queue Processing Module Database Management Index Mismatch During Add or Delete (QAM DBM IDX mismatch during Add or Delete)

Severity

Warning

Threshold

100

Throttle

0

Datawords

Transaction ID—STRING [32]
Sequence Number—EIGHT_BYTES
Location Of Error—STRING [16]
DBM Result—STRING [64]

Primary
Cause

The QAM is received a warning that either an entry already exists in DBM IDX during an add or an entry is nonexistent during a delete operation.

Primary
Action

None needed.


OSS (12)

Table 8-12 lists the details of the Operations Support System (12) warning event. To monitor and correct the cause of the event, refer to the "User Session Count Is Approaching Threshold Limit—Operations Support System (12)" section.

Table 8-12 Operations Support System (12) Details 

Description

User Session Count is Approaching Threshold Limit

Severity

Warning

Threshold

100

Throttle

0

Datawords

Session Type - STRING [16]
Session Maximum Limit - STRING [3]
Session Current Usage - STRING [3]
Session Usage Percentage - STRING [3]

Primary
Cause

The user session usage has reached allowed limit.

Primary
Action

Use report client_session command to view all log in sessions. Use stop client_session to remove stale sessions.


OSS (13)

Operations Support System (13) is not used. It is reserved for future use.

OSS (14)

Table 8-13 lists the details of the Operations Support System (14) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "User Session Count Exceeds Major Threshold Limit—Operations Support System (14)" section.

Table 8-13 Operations Support System (14) Details 

Description

User Session Count Exceeds Major Threshold Limit

Severity

Major

Threshold

100

Throttle

0

Datawords

Session Type - STRING [16]
Session Maximum Limit - STRING [3]
Session Current Usage - STRING [3]
Session Usage Percentage - STRING [3]

Primary
Cause

The user session usage has reached maximum allowed limit.

Primary
Action

Use the report client_session command to view all log in sessions. Use the stop client_session command to remove stale sessions.


OSS (15)

Operations Support System (15) is not used. It is reserved for future use.

OSS (16)

Table 8-14 lists the details of the Operations Support System (16) informational event. For additional information, refer to the "Session Has Been Removed by Session Control Policy—Operations Support System (16)" section.

Table 8-14 Operations Support System (16) Details 

Description

Session Has Been Removed by Session Control Policy

Severity

Information

Threshold

100

Throttle

0

Datawords

Policy ID - STRING [64]
Session Type - STRING [16]
User ID - STRING [16]
Session Key - STRING [20]

Primary
Cause

Session has been removed by the session control policy.

Primary
Action

This is an informational alert and no corrective action is necessary.


OSS (17)

Table 8-15 lists the details of the Operations Support System (17) informational event. For additional information, refer to the "Session Has Been Removed—Operations Support System (17)" section.

Table 8-15 Operations Support System (17) Details 

Description

Session Has Been Removed

Severity

Information

Threshold

100

Throttle

0

Datawords

Session Type - STRING [16]
User ID - STRING [16]
Session Key - STRING [20]

Primary
Cause

The session was removed since it was idle over the timeout limit.


OSS (18)

Table 8-16 lists the details of the Operations Support System (18) informational event. For additional information, refer to the "Invalid Session Request—Operations Support System (18)" section.

Table 8-16 Operations Support System (18) Details 

Description

Invalid Session Request

Severity

Information

Threshold

100

Throttle

0

Datawords

User ID - STRING [16]
Session Key - STRING [20]
Request - STRING [256]

Primary
Cause

The noun, verb, or parameters of the request command are not valid.

Primary
Action

Check and correct the request command.


OSS (19)

Table 8-17 lists the details of the Operations Support System (19) informational event. For additional information, refer to the "Interface Is Active and Operational—Operations Support System (19)" section.

Table 8-17 Operations Support System (19) Details 

Description

Interface is Active and Operational

Severity

Information

Threshold

100

Throttle

0

Datawords

Session Type - STRING [16]

Primary
Cause

The application interface is active and operational.


OSS (20)

Table 8-18 lists the details of the Operations Support System (20) minor alarm. To troubleshoot and correct the cause of the alarm, refer to the "Interface Is Not Started or Is Not Operational—Operations Support System (20)" section.

Table 8-18 Operations Support System (20) Details 

Description

Interface is not Started or is not Operational

Severity

Minor

Threshold

100

Throttle

0

Datawords

Session Type - STRING [16]

Primary
Cause

The application interface has failed to start or is not operational.

Primary
Action

Restart the application interface.


OSS (21)

Table 8-19 lists the details of the Operations Support System (21) informational event. For additional information, refer to the "Resource Reset—Operations Support System (21)" section.

Table 8-19 Operations Support System (21) Details 

Description

Resource Reset

Severity

Information

Threshold

100

Throttle

0

Datawords

Resource Type - STRING [40]
Resource Instance - STRING [40]

Primary
Cause

The resource has been reset.


OSS (22)

Table 8-20 lists the details of the Operations Support System (22) major alarm. To troubleshoot and correct the cause of the alarm, refer to the "One Peer in the Realm Is Out of Contact—Operations Support System (22)" section.

Table 8-20 Operations Support System (22) Details 

Description

One Peer in the Realm is Out of Contact

Severity

Major

Threshold

100

Throttle

0

Datawords

Peer Name - STRING [64]
Realm Name - STRING [64]

Primary
Cause

The communication between the Cisco BTS 10200 EMS system and the Home Subscriber Server (HSS) has experienced a problem or the HSS is experiencing a problem.

Primary
Action

Investigate the network and the HSS.


OSS (23)

Table 8-21 lists the details of the Operations Support System (23) critical alarm. To troubleshoot and correct the cause of the alarm, refer to the "All Peers in the Realm Are Out of Contact—Operations Support System (23)" section.

Table 8-21 Operations Support System (23) Details 

Description

All Peers in the Realm are Out of Contact

Severity

Critical

Threshold

100

Throttle

0

Datawords

Realm Name - STRING [64]

Primary
Cause

The communication between the Cisco BTS 10200 EMS system and the HSS has experienced a problem, the HSS is experiencing a problem, or the network interface of the Cisco BTS 10200 is experiencing a problem.

Primary
Action

Investigate the network, the HSS, and the network interface of the EMS.


OSS (24)

Table 8-22 lists the details of the Operations Support System (24) warning event. To monitor and correct the cause of the event, refer to the "User Log In Sessions Have Reached the User Session Limit—Operations Support System (24)" section.

Table 8-22 Operations Support System (24) Details 

Description

User Log In Sessions have Reached the User Session Limit

Severity

Warning

Threshold

100

Throttle

0

Datawords

User ID - STRING [16]
Adapter Type - STRING [16]
Maximum Session Limit - STRING [3]
Number of Denials - STRING [7]

Primary
Cause

The user log in has been denied because the maximum session limit has been reached.

Primary
Action

Use the show user_session_limit command to view the user session limit. Use the change user_session_limit command to change the user session limit.


OSS (25)

Table 8-23 lists the details of the Operations Support System (25) informational event. For additional information, refer to the "Event Keep Alive Checked—Operations Support System (25)" section.

Table 8-23 Operations Support System (25) Details 

Description

Event Keep Alive Checked

Severity

Information

Threshold

100

Throttle

0

Primary
Cause

Not an issue if an event or alarm is sent out and received. No action is required if event or alarm is received. If event or alarm is not received periodically, then there is an issue with events and alarms or the SNMP system.

Primary
Action

If events and alarms are not received capture the SNMP, EVT, EVT2, and OMS logs and restart the SNMP agent.


Monitoring Operations Support System Events

This section provides the information you need for monitoring and correcting operations support system events. Table 8-24 lists all of the operations support system events in numerical order and provides cross-references to each subsection.


Note Refer to the "Obtaining Documentation and Submitting a Service Request" section on page l for detailed instructions on contacting Cisco TAC and opening a service request.


Table 8-24 Cisco BTS  10200 Operations Support System Events 

Event Type
Event Name
Event Severity

OSS (1)

Test Report—Operations Support System (1)

Information

OSS (2)

Undefined Variable in Known Set—Operations Support System (2)

Major

OSS (3)

Undefined Data Column Identification—Operations Support System (3)

Major

OSS (4)

Request Handler Instantiation Error—Operations Support System (4)

Major

OSS (5)

Structured Query Language Error While Getting Statistics—Operations Support System (5)

Minor

OSS (6)

Structured Query Language Connection Error—Operations Support System (6)

Major

OSS (7)

Simple Network Management Protocol File Read Error—Operations Support System (7)

Warning

OSS (8)

No Reply Received From Destination—Operations Support System (8)

Minor

OSS (10)

Queue Processing Module Database Management Index Failed With Error—Operations Support System (10)

Major

OSS (11)

Queue Processing Module Database Management Index Mismatch During Add or Delete—Operations Support System (11)

Warning

OSS (12)

User Session Count Is Approaching Threshold Limit—Operations Support System (12)

Warning

OSS (14)

User Session Count Exceeds Major Threshold Limit—Operations Support System (14)

Major

OSS (16)

Session Has Been Removed by Session Control Policy—Operations Support System (16)

Information

OSS (17)

Session Has Been Removed—Operations Support System (17)

Information

OSS (18)

Invalid Session Request—Operations Support System (18)

Information

OSS (19)

Interface Is Active and Operational—Operations Support System (19)

Information

OSS (20)

Interface Is Not Started or Is Not Operational—Operations Support System (20)

Minor

OSS (21)

Resource Reset—Operations Support System (21)

Information

OSS (22)

One Peer In The Realm Is Out of Contact—Operations Support System (22)

Major

OSS (23)

All Peers in the Realm Are Out of Contact—Operations Support System (23)

Critical

OSS (24)

User Log In Sessions Have Reached the User Session Limit—Operations Support System (24)

Warning

OSS (25)

Event Keep Alive Checked—Operations Support System (25)

Information


Test Report—Operations Support System (1)

The Test Report event is for testing the operations support system event category. The event is informational and no further action is required.

Undefined Variable in Known Set—Operations Support System (2)

The Undefined Variable in Known Set alarm (major) indicates that no definition of a data column could be found in the database. To troubleshoot and correct the cause of the Undefined Variable in Known Set alarm, refer to the "Undefined Variable in Known Set—Operations Support System (2)" section.

Undefined Data Column Identification—Operations Support System (3)

The Undefined Data Column Identification alarm (major) indicates that the database does not contain the required data column that was requested through the SNMP interface. To troubleshoot and correct the cause of the Undefined Data Column Identification alarm, refer to the "Undefined Data Column Identification—Operations Support System (3)" section.

Request Handler Instantiation Error—Operations Support System (4)

The Request Handler Instantiation Error alarm (major) indicates that the creation of the request handler object has failed. To troubleshoot and correct the cause of the Request Handler Instantiation Error alarm, refer to "Request Handler Instantiation Error—Operations Support System (4)" section.

Structured Query Language Error While Getting Statistics—Operations Support System (5)

The Structured Query Language Error While Getting Statistics alarm (minor) indicates that an error occurred during the access of the SQL database for statistical information in the SNMP subsystem. To troubleshoot and correct the cause of the Structured Query Language Error While Getting Statistics alarm, refer to the "Structured Query Language Error While Getting Statistics—Operations Support System (5)" section.

Structured Query Language Connection Error—Operations Support System (6)

The Structured Query Language Connection Error alarm (major) indicates that the connection to the database timed out or the database server is not running. To troubleshoot and correct the cause of the Structured Query Language Connection Error alarm, refer to the "Structured Query Language Connection Error—Operations Support System (6)" section.

Simple Network Management Protocol File Read Error—Operations Support System (7)

The Simple Network Management Protocol File Read Error event serves as a warning that the requested MIB file is missing or locked from access by the SNMP subsystem. To correct the primary cause of the event, contact Cisco TAC.

No Reply Received From Destination—Operations Support System (8)

The No Reply Received From Destination alarm (minor) indicates that no reply was received from the destination. To troubleshoot and correct the cause of the No Reply Received From Destination alarm, refer to the "No Reply Received From Destination—Operations Support System (8)" section.

Queue Processing Module Database Management Index Failed With Error—Operations Support System (10)

The Queue Processing Module Database Management Index Failed With Error alarm (major) indicates that the QAM is receiving an error because of a data mismatch between the information that is in the DBM IDX and the information that is in the EMS database (Oracle). To troubleshoot and correct the cause of the Queue Processing Module Database Management Index Failed With Error alarm, refer to the "Queue Processing Module Database Management Index Failed With Error—Operations Support System (10)" section.

Queue Processing Module Database Management Index Mismatch During Add or Delete—Operations Support System (11)

The Queue Processing Module Database Management Index Mismatch During Add or Delete event serves as a warning that the QAM has received a warning that either an entry already exists in DBM IDX during an add operation or an entry is nonexistent during a delete operation. No further action is required.

User Session Count Is Approaching Threshold Limit—Operations Support System (12)

The User Session Count Is Approaching Threshold Limit event serves as a warning that the user session count is approaching the threshold limit. The primary cause of the warning event is that the user session count usage has reached the allowed limit. To correct the primary cause of the warning event, use the report client_session command to view all log in sessions. Use the stop client_session command to remove stale sessions.

User Session Count Exceeds Major Threshold Limit—Operations Support System (14)

The User Session Count Exceeds Major Threshold Limit alarm (major) indicates that the user session count has exceeded the major threshold limit. To troubleshoot and correct the cause of the User Session Count Exceeds Major Threshold Limit alarm, refer to the "User Session Count Exceeds Major Threshold Limit—Operations Support System (14)" section.

Session Has Been Removed by Session Control Policy—Operations Support System (16)

The Session Has Been Removed by Session Control Policy event serves as an information alert that the session has been removed by the session control policy. The event is informational and no further action is necessary.

Session Has Been Removed—Operations Support System (17)

The Session Has Been Removed event serves as an information alert that the session has been removed. The primary cause of the informational alert is that the session was removed because it was idle over the timeout limit.

Invalid Session Request—Operations Support System (18)

The Invalid Session Request event serves as an information alert that the noun, verb, or parameters of the request command are not valid. To correct the primary cause of the Invalid Session Request event, check and correct the request command.

Interface Is Active and Operational—Operations Support System (19)

The Interface Is Active and Operational event serves as an informational alert that the application interface is active and operational. The event is informational only and no further action is required.

Interface Is Not Started or Is Not Operational—Operations Support System (20)

The Interface Is Not Started or Is Not Operational alarm (minor) indicates that an application interface has failed to start or is not operational. To troubleshoot and correct the cause of the Interface Is Not Started or Is Not Operational alarm, refer to the "Interface Is Not Started or Is Not Operational—Operations Support System (20)" section.

Resource Reset—Operations Support System (21)

The Resource Reset event serves as an informational alert that the resource has been reset. The event is informational only and no further action is required.

One Peer In The Realm Is Out of Contact—Operations Support System (22)

The One Peer In The Realm Is Out of Contact alarm (major) indicates that the communication between the Cisco BTS 10200 EMS system and the HSS has experienced a problem or the HSS is experiencing a problem. To troubleshoot and correct the cause of the One Peer in the Realm is Out of Contact alarm, refer to the "One Peer in the Realm Is Out of Contact—Operations Support System (22)" section.

All Peers in the Realm Are Out of Contact—Operations Support System (23)

The All Peers in the Realm Are Out of Contact alarm (critical) indicates that the communication between the Cisco BTS 10200 EMS system and the HSS has experienced a problem, or the HSS is experiencing a problem, or the network interface of the Cisco BTS 10200 is experiencing a problem. To troubleshoot and correct the cause of the All Peers in the Realm are Out of Contact alarm, refer to the "All Peers in the Realm Are Out of Contact—Operations Support System (23)" section.

User Log In Sessions Have Reached the User Session Limit—Operations Support System (24)

The User Log In Sessions Have Reached the User Session Limit event serves as a warning that the user log in has been denied because the maximum session limit has been reached. To correct the cause of the warning, use the show user_session_limit command to view the user session limit and use the change user_session_limit command to change the user session limit.

Event Keep Alive Checked—Operations Support System (25)

The Event Keep Alive Checked event serves as an informational alert. There is not an issue if an event is sent out and received. No action is required if event is received. If an event is not received periodically, then there is an issue with events and alarms or the SNMP system. If events or alarms are not received, capture the SNMP, EVT, EVT2, and OMS logs and restart the SNMP Agent.

Troubleshooting Operations Support System Alarms

This section provides the information you need for monitoring and correcting operations support system alarms. Table 8-25 lists all of the operations support system alarms in numerical order and provides cross-references to each subsection.


Note Refer to the "Obtaining Documentation and Submitting a Service Request" section on page l for detailed instructions on contacting Cisco TAC and opening a service request.


Table 8-25 Cisco BTS 10200 Operations Support System Alarms 

Alarm Type
Alarm Name
Alarm Severity

OSS (2)

Undefined Variable in Known Set—Operations Support System (2)

Major

OSS (3)

Undefined Data Column Identification—Operations Support System (3)

Major

OSS (4)

Request Handler Instantiation Error—Operations Support System (4)

Major

OSS (5)

Structured Query Language Error While Getting Statistics—Operations Support System (5)

Minor

OSS (6)

Structured Query Language Connection Error—Operations Support System (6)

Major

OSS (8)

No Reply Received From Destination—Operations Support System (8)

Minor

OSS (10)

Queue Processing Module Database Management Index Failed With Error—Operations Support System (10)

Major

OSS (14)

User Session Count Exceeds Major Threshold Limit—Operations Support System (14)

Major

OSS (20)

Interface Is Not Started or Is Not Operational—Operations Support System (20)

Minor

OSS (22)

One Peer in the Realm Is Out of Contact—Operations Support System (22)

Major

OSS (23)

All Peers in the Realm Are Out of Contact—Operations Support System (23)

Critical


Undefined Variable in Known Set—Operations Support System (2)

The Undefined Variable in Known Set alarm (major) indicates that no definition of a data column could be found in the database. The primary cause of the alarm is that there was no definition of a data column that could be found in the database. To correct the primary cause of the alarm, contact Cisco TAC for support.

Undefined Data Column Identification—Operations Support System (3)

The Undefined Data Column Identification alarm (major) indicates that the database does not contain the required data column that was requested through the SNMP interface. The primary cause of the alarm is that the database does not contain the required data column that was requested via the SNMP interface. To correct the primary cause of the alarm, contact Cisco TAC for support.

Request Handler Instantiation Error—Operations Support System (4)

The Request Handler Instantiation Error alarm (major) indicates that the creation of the request handler object has failed. The primary cause of the alarm is that a resource limitation has prevented the creation of this object. A lack of memory or a class path problem may cause the alarm. To correct the primary cause of the alarm, contact Cisco TAC for support.

Structured Query Language Error While Getting Statistics—Operations Support System (5)

The Structured Query Language Error While Getting Statistics alarm (minor) indicates that an error occurred during access of the SQL database for statistical information in the SNMP subsystem. The primary cause of the alarm is that an error occurred in accessing the SQL database for statistical information in the SNMP subsystem. The alarm may result from a schema error. To correct the primary cause of the alarm, contact Cisco TAC for support.

Structured Query Language Connection Error—Operations Support System (6)

The Structured Query Language Connection Error alarm (major) indicates that the connection to the database timed out or the database server is not running. The primary cause of the alarm is that the connection to the database timed out or the database server is not running. The alarm is generated in the SNMP subsystem. To correct the primary cause of the alarm, contact Cisco TAC for support.

No Reply Received From Destination—Operations Support System (8)

The No Reply Received From Destination alarm (minor) indicates that no reply was received from the destination. The alarm is received when there is no response to a CLI command from the Call Agent platform. If this alarm is issued while the system is stable (that is, when there are no device failures) and the traffic is at or below the engineered level, then Cisco TAC technical support should be asked to investigate the cause. If components of the system are in the process of failing or being restored while CLI commands are being issued, then this alarm is informational and no further action is required. The traffic measurement reports can be checked to see if there is more traffic being handled than the engineered level. If this is the situation, then the traffic should be reduced or capacity should be added.

Queue Processing Module Database Management Index Failed With Error—Operations Support System (10)

The Queue Processing Module Database Management Index Failed With Error alarm (major) indicates that the QAM is receiving an error because of a data mismatch between the information that is in DBM IDX and the information that is in the EMS database (Oracle). The primary cause of the alarm is that the QAM is receiving an error because of a data mismatch between what is in the DBM IDX and what is in the EMS db (oracle). To correct the primary cause of the alarm, view the Transaction Queue and execute an Audit on the failed table. The secondary cause of the alarm is that the DBM IDX is failing when attempting to perform an SQL command. To correct the secondary cause of the alarm, contact Cisco TAC.

User Session Count Exceeds Major Threshold Limit—Operations Support System (14)

The User Session Count Exceeds Major Threshold Limit alarm (major) indicates that the user session count has exceeded the major threshold limit. The primary cause of the alarm is that the user session usage has reached maximum allowed limit. To troubleshoot and correct the primary cause of the alarm, use the report client_session command to view all log in sessions. Use the stop client_session command to remove stale sessions.

Interface Is Not Started or Is Not Operational—Operations Support System (20)

The Interface Is Not Started or Is Not Operational alarm (minor) indicates that application interface has failed to start or is not operational. To troubleshoot and correct the cause of the alarm, restart the application interface.

One Peer in the Realm Is Out of Contact—Operations Support System (22)

The One Peer in the Realm Is Out of Contact alarm (major) indicates that the communication between the Cisco BTS 10200 EMS system and the HSS has experienced a problem or the HSS is experiencing a problem. To troubleshoot and correct the cause of the alarm, investigate the network and the HSS.

All Peers in the Realm Are Out of Contact—Operations Support System (23)

The All Peers in the Realm Are Out of Contact alarm (critical) indicates that the communication between the Cisco BTS 10200 EMS system and the HSS has experienced a problem, or the HSS is experiencing a problem, or the network interface of the Cisco BTS 10200 is experiencing a problem. To troubleshoot and correct the cause of the alarm, investigate the network, the HSS, and the network interface of the EMS.