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Release Notes for Cisco Extensible Provisioning and Operations Manager,Version 4.4.1

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Release Notes for Cisco Extensible Provisioning and Operations Manager (EPOM), Version 4.4(1)

Table Of Contents

Release Notes for Cisco Extensible Provisioning and Operations Manager (EPOM), Version 4.4(1)

New Features

History of Software Releases

Cisco EPOM 4.4(0)

Cisco EPOM 4.2(0)1

Cisco EPOM 1.5(4)

Cisco EPOM 1.5(3)

Cisco EPOM 1.5(2)

Cisco EPOM 1.5(1)

Cisco EPOM 1.5(1.B)

Cisco EPOM 1.5(1.A)

Cisco EPOM 1.3(1)

Cisco EPOM 1.1(1)

Product Documentation

Installation Requirements

Cisco EPOM Server Requirements

Cisco EPOM Server supporting 5 simultaneous clients and 5 BTS servers

Cisco EPOM Server supporting 20 simultaneous clients and 10 BTS servers

Cisco EPOM Default Port Assignments

Cisco EPOM Client Requirements

For Windows

For Solaris

Known Bugs and Resolved Problems

Getting Help

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Addition al Publications and Information


Release Notes for Cisco Extensible Provisioning and Operations Manager (EPOM), Version 4.4(1)


March, 2005

Cisco Extensible Provisioning and Operations Manager (Cisco EPOM) is a web-based application for real-time provisioning of the Cisco BTS 10200 Softswitch that allows authorized users to show, add, modify, delete and check the status of Cisco BTS 10200 components.

Provisioning tasks in Cisco EPOM generally match tasks done by using the Cisco BTS 10200 Softswitch CLI or MAC interface, but the tasks are done through a web-browser interface. Common multistep procedures are simplified by being grouped into tasks that are done by task wizards.

Authorized Cisco EPOM administrators set up and manage the Cisco EPOM server software and perform Cisco EPOM user administration and network setup tasks.

Please read this entire document prior to using the Cisco Extensible Provisioning and Operations Manager (EPOM) as it contains pertinent information about the History of Software Releases, using the software, troubleshooting, and relevant bug fixes. This document is intended to provide up-to-date or late-breaking information about the current release of the Cisco Extensible Provisioning and Operations Manager, Version 4.4(1) from Cisco Systems, Inc.

These release notes provide:

New Features

Product Documentation

Installation Requirements

Known Bugs and Resolved Problems

Getting Help

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Addition al Publications and Information

New Features

Cisco EPOM, Version 4.4(1) includes:

Updates to support BTS 4.4.1

Added Check Boxes for all edit page, user can now selectively edit the interested field.All mandatory records will be sent automatically along with the edited field.

Fixed the following bugs and issues

No bugs and issues were found in EPOM 4.4(1)

Table 1 lists new commands and tokens included in Cisco EPOM 4.4(1)


Note BTS logins optiuser and ciscouser do not have sufficient privilege to operate on Sync (Verb)


.

Table 1 New Commands and Tokens in Cisco EPOM 4.4(1)

Command and Token
Verbs
Table
Remarks

activity_summary

report

Performance under reports

 

alarm

ack

clear

show

Alarm

 

alarm_log

show

Alarm

 

alarm_repor

subscribe

unsubscribe

Alarm

Gives a CAD exception for both the Verbs

all_ss7_cics_audit

audit

Others

 

Annc

add

audit

change

delete

shows

sync

Office Provisioning

Application

change

status

control

show

Keep Alive Mode Status

 

Bdms

control

status

Keep Alive Mode Status

 

billing_cdb

change

show

Billing

 

billing_file

report

Performance under Reports

 

call_trace_summary

report

Performance under Reports

 

call_type

show

Routing

 

Cmdpar

add

change

delete

show

Others

BTS logins optiuser and ciscouser do not have sufficient privileges to operate on this noun.

command_alias

change

show

add

Others

BTS logins optiuser and ciscouser do not have sufficient privileges to operate on this noun

command_level

change

show

Security

 

ctx_grp

add

delete

Centrex

 

ctx_sub

add

delete

Centrex

 

Ctxg

add

audit

change

delete

show

sync

Centrex

 

Database

audit

download

Db

 

db_license

add

change

delete

show

Db

 

db_route

show

Db

BTS logins optiuser and ciscouser do not have sufficient privileges to operate on this noun

db_size

add

delete

change

show

Db

 

db_usage

change

show

Db

 

debug_report

subscribe

unsubscribe

Others

 

element_manager

control

status

Keep Alive Mode Status

 

Ems

change

show

Others

 

Ess

add

audit

change

delete

show

sync

Others

BTS logins optiuser and ciscouser do not have sufficient privileges to operate on this noun

event_log

show

Alarms & Events

 

event_prov

change

show

Alarms & Events

 

event_queue

delete

show

Others

 

event_report

subscribe

unsubscribe

Alarms & Events

Gives a CAD exception for both the Verbs

ind_sub

add

delete

show

Others

 

mlh_grp

add

delete

Call-Agent

 

Nod

show

Call Agent

 

Node

change

control

report

show

status

Administration Maintenance

 

Process

status

Others

 

queue_throttle

change

show

Transactions

 

report_properties

change

show

Others

 

Rgw

add

change

delete

show

control

diag

status

Others

 

security_summary

report

Performance under Reports

 

serving_domain_name

add

audit

change

delete

show

sync

Session Initiation Protocol

 

Session

block

change

show

stop

unblock

Others

 

special_call_type

add

audit

change

delete

show

sync

Routing

 

ss7_trace

start

stop

Others

 

Sub

add

audit

change

delete

show

sync

Subscriber Provisioning

 

sub_feature_data

add

audit

change

delete

show

sync

Subscriber Provisioning

 

sub_profile

add

audit

change

delete

show

sync

Subscriber Provisioning

 

sup_config

change

show

Administration Maintenance

 

System

control

status

Others

 

system_health

report

Others

 

Tgw

add

change

delete

show

control

diag

status

Others

 

transaction_queue

delete

show

Transactions

 

trigger_detection_point

show

Feature & Services

 

trigger_id

show

Feature & Services

 

tt

control

equip

reset

status

unequip

Trunk Group

 

v_commandparameter

show

Others

 

v_commandtable

show

Others

 

var_alias

add

change

delete

show

Others

 

var_default

add

change

delete

show

Office Table

 

Wiretap

add

audit

change

delete

show

sync

Others

 

ocb_profile_id

add

change

delete

show

audit

Sync

Ocb

 

ocb_k_value

show

add

delete

sync

audit

Ocb

 

Cdp

add

audit

change

delete

show

sync

Feature

 

feature_config

add

audit

change

delete

show

sync

Feature

 

feature_config_base

show

Feature

 

feature_config_base_pos_val

show

Feature

 

history

report

show

History

 

lidb

query

Others

 

line

translate

Others

 

lnp

query

Others

 

measurement_prov

change

show

Others

 

Timezone

show

Others

 

toll_free

query

Routing

 

History of Software Releases

This section describes changes to the previous versions of Cisco EPOM.

Cisco EPOM 4.4(0)

Cisco EPOM, Version 4.4(0) includes:

Updates to support BTS 4.4.0

Added Check Boxes for all edit page, user can now selectively edit the interested field.All mandatory records will be sent automatically along with the edited field.

Added Online Corba Cache management to EPOM 4.4(0)

Added SSL support for Corba communication between EPOM and BTS

Added login authentication via external RADIUS Server

Added bts_import to secure ftp BTS config files to BTS Sever

Fixed the following bugs and issues:

CSCec47989— EPOM In-Service script generator giving unnecessary commands.

CSCec38926— EPOM Getting Started Guide needs correction for XML Tree

CSCec14791— EPOM displays BTS passwords on the GUI and in trace.log

CSCdy77914 — failure should be returned when tech_prefix_grp_id is blank for h323

CSCdy44895 — EPOM states MySQL is stopped though it is running

CSCdy50098 — EPOM export fail to export billing-acct-addr

Table 2 lists new commands and tokens included in Cisco EPOM 4.4(0).

Table 2 New Commands and Tokens in Cisco EPOM 4.4(0)

Command and Token
Table

network_element

OfficeTables

measurement_ain_tools_summary

Performance under reports

measurement_call_tools_summary

Performance under reports

measurement_pct_tools_summary

Performance under reports

audio_segment

Others

audio_seq

Others

ivr_script_profile

Others

language

Others


Cisco EPOM 4.2(0)1

Cisco EPOM, Version 4.2(0)1 includes:

Updates to support BTS 4.2.0

Fixes for the following bugs and issues:

CSCef36632—Audit button not included.

CSCef36634—Sync button not included.

CSCef39417—Tech_prefix, cannot be added from h323_gw_provisioning Provisioning Flow.

Table 3 lists new commands and tokens included in Cisco EPOM 4.2(0)1.

Table 3 New Commands and Tokens in Cisco EPOM 4.2(0)1

Command and Token
Table

ani_screening

Tandem

ani_screening_profile

Tandem

ca_config_base

OfficeTables

ca_config_base_pos_val

OfficeTables

dn2gn

Subscriber

ems

 

h323_term

H323

h323_term_profile

H323

lnp_profile

 

macro

 

Cisco EPOM 1.5(4)

Cisco EPOM, Version 1.5(4) includes fixes for the following bugs and issues:

CSCed42461—Fixed EPOM/OpenOrb Memory Leak.

CSCee94342—Upgraded Tomcat to version 4.1.29, fixed HTTPS CLOSE_WAIT bug.

CSCee94411—Fixed EPOM start/stop scripts to forcefully stop tomcat/mysql, if they are not stopped properly.

CSCee94351—Fixed BTS commands' Navigation Tree issue, where Navigation Tree does not contain any BTS commands.

CSCee94417—Fixed EPOM/BTS corba communication break.

CSCee94424—Fixed Navigation Tree issue, where JavaScript is rendered in page.

CSCee94540—Fixed Sun JVM Garbage Collection parameters.

Cisco EPOM 1.5(3)

Cisco EPOM, Version 1.5(3) Patch Level 01 includes fixes for the following bugs and issues:

Updates to support BTS 4.2.0

CSCec77691—Newly created Groups can be seen in Domain Details, Edit GUI directly after adding them.

Groups with Permission None can also be seen in Domain Details, Edit GUI.

Groups with Permission None, will not be displayed as Read/Only when Group Permission Edit is invoked from the Domain Edit GUI.

CSCec77377—Each snmptrapdest row entry can be deleted from the associated delete url towards its extreme right.

CSCec77714—While assigning navigational trees to Groups, proceed according to the procedure in the following example:

1. Assume that a group is being assigned a navigational tree named newtree.

2. After creating the newtree.xml, change the tag <tree name="default"> to <tree name="newtree.xml"> just like the file name.

3. The location of this file on the EPOM server is: /opt/CSCOepom/tomcat/webapps/ROOT/xml/bts/navigation/

CSCec42188—Details, Delete etc of Services from Feature/Services will show the correct entry and not the first one. Perform the following tasks on BTS 10200 server:

1. Log into BTS server as oracle

2. Invoke sqlplus with oamp userid and oamp password (or other id/passwd if you have changed     this).

3. Issue the sql statement: "update command parameter set required='add,change,delete',  pos_vals='[0_16]', input_label='Id', parser='TextParser' where noun='service' and var_name='id'";

4. Commit

5. Exit the sqlplus.

6. pkill cis3

7. epom stop/start

Cisco EPOM 1.5(2)

Cisco EPOM, Version 1.5(2) Patch Level 00 includes the fixes for the following bugs and issues:

CSCdz07844—Some EPOM BTS disaster recovery commands out of order

Updated the export.xml file that identifies the BTS items to be exported in the correct order.

Fixed placement of intl_dial_plan_profile

Added carrier and feature tables to the change list

CSCec00474—MySQL server fails to start during install

Cisco EPOM 1.5(1)

Cisco EPOM, Version 1.5(1) Patch Level 00 is an FCS release.

Cisco EPOM 1.5(1.B)

Cisco EPOM, Version 1.5(1.B) fixed the bts_export exception.

Cisco EPOM 1.5(1.A)

Cisco EPOM, Version 1.5(1.A) included:

Updates to replace Borland Visibroker ORB with OpenOrb Corba interface.

Updates to support BTS 3.5.

Cisco EPOM 1.3(1)

Cisco EPOM, Version 1.3(1) included updates to support BTS 3.3.

Cisco EPOM 1.1(1)

Cisco EPOM, Version 1.1(1) is the initial EPOM version to support BTS 3.2.

Product Documentation

Table 4 describes the product documentation that is available for EPOM 4.4(1)


Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.


.

Table 4 Product Documentation 

Document Title
Available Formats

Release Notes for Cisco Extensible Provisioning and Operations Manager, Version 4.4 (1)

On Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/epom/index.htm

Cisco Extensible Provisioning and Operations Manager Getting Started Guide, Version 4.4 (1)

On Cisco.com at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/epom/index.htm


Installation Requirements

This section presents several requirements that must be met to support installation of Cisco EPOM 4.4(1).

Cisco EPOM Server Requirements

Platform requirements for Cisco EPOM 4.4(1) are:

Cisco EPOM Server supporting 5 simultaneous clients and 5 BTS servers

Sun workstation (440 MHz or more)

1 GB MB RAM

2 GB diskspace

Sun Solaris 8 operating system

Cisco EPOM Server supporting 20 simultaneous clients and 10 BTS servers

Sun Ultra-60 workstation (440 MHz or faster, dual processor)

2 GB RAM

4 GB disk space

Sun Solaris 8 operating system

Cisco EPOM Default Port Assignments

The Cisco EPOM default port assignments are:

MySQL port is 3310

Tomcat non-secure port is 8080

Tomcat secure port is 443

Tomcat shutdown port is 8041

Cisco EPOM Client Requirements

For Windows

Microsoft Internet Explorer, Version 5.5 or later

Netscape 6.2 or later

For Solaris

Mozilla 1.1 or higher (You can download this from http://www.sun.com/software/solaris/browser )

Known Bugs and Resolved Problems

Table 5 describes problems known to exist in this release; Table 6 describes problems resolved in EPOM 4.4(1).


Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)


Table 5

Bug ID
Summary
Explanation

CSCeg58661

report_properties - Details operation shows blank screen.

When you click on report_properties under Others component group, all the report_properties components are displayed.

But in EPOM, Details are not displayed for the selected component of report_properties.

In CLI, Show verb takes only report_properties as an argument.

Either the Details hyperlink should be removed from EPOM

or

Details of the selected entry should be displayed for report_properties.

CSCeg58723

cdp - ADD operation failed when a value is specified for fname.

Addition of cdp fails if a value is specified for fname.

Following error message is displayed on EPOM screen.

Failure: ORA-20001: Cannot have Feature Name

ORA-06512: at "OPTICALL.TRIG_CUSTOM_DIAL_PLAN_1", line 17

ORA-04088: error during execution of trigger "OPTICALL.TRIG_CUSTOM_DIAL_PLAN_1"

CSCeg58704

Subscribe and unsubscribe option not working in alarm_report.

_

CSCeg58707

Search operation in application displays no values for the record.

_

CSCeg58724

Add operation fails in ctx_grp and ctx_sub.

_

CSCeg58726

Search operation for No license in db_usage fails.

_

CSCeg58727

Control operation accepts invalid parameter in element_manager

_

CSCeg58732

Edit operation for Ems fails

_

CSCeg58734

Multiple selection of components in event_log and event_prov fails

_

CSCeg58735

Subscribe and unsubscribe operation fail for event_report

_

CSCeg58737

Add operation fails in mlh_grp and ind_sub

_


Known Bugs in EPOM 4.4(1)

Table 6

Bug ID
Summary
Additional Information

CSCeg58697

Details operation for event_log failed

_

CSCeg58718

sub_id not displayed in call_trace_summary

_


Resolved Problems in EPOM 4.4(1)

The following anomalies have been identified in the operation of Cisco EPOM 4.4(1):

There is a known issue with usage of bts_export command of Cisco BTS 10200 softswitch. Under certain conditions, mostly when the database size is relatively large, the data exported is found to be inconsistent, resulting in missing, duplicated and altered records. Due to this, EPOM's data export feature does not work reliably at this time. This issue will be resolved as quickly as possible.

Due to a limitation in OpenOrb, the machine where EPOM is installed must be able to resolve the hostname of the BTS EMS servers that EPOM is referencing.In a DNS environment, this is typically a non-issue. If EPOM cannot resolve the hostname of the BTS EMS server, the Corba communication will fail.A simple workaround is to insert hostname entries in to the /etc/hosts file

There is a time delay in accessing JSP pages for the first time as the Tomcat Webserver is compiling the pages.

There is a time delay in the first access of a BTS-10200 EMS server as the command table of the EMS server is queried to determine the supported command set.

There is a time delay in creating a online Corba cache pools for respective BTS inventories once EPOM is restarted

bts_export utility does not include the users password for user_auth noun, but contains only the HA1 paramenters. The password field should not come in bts_export exported cli file as it is not displayed in the BTS show operation. The passwords needs to be saved in a text file and then you would need to manually append the ";password=saved_password" to each user_auth cli generated by bts_export.

Some times you would see some exception. That happens if user try to send only update as "--UNSET--" value along with mandatory attributes., which is not likely scenario.From EPOM side the behavior is same as previous releases.

Getting Help

Relevant documents on EPOM are available at the following urls.

Overview of EPOM— http://www.cisco.com/en/US/products/sw/netmgtsw/ps5506/products_getting_started_guide_chapter09186a00802c24e1.html

Installation documentation—

http://www.cisco.com/en/US/products/sw/netmgtsw/ps5506/products_getting_started_guide_chapter09186a00802c24d8.html

Setting up EPOM—

http://www.cisco.com/en/US/products/sw/netmgtsw/ps5506/products_getting_started_guide_chapter09186a00802c2589.html

Configuring Cisco BTS 10200 Components—
http://www.cisco.com/en/US/products/sw/netmgtsw/ps5506/products_getting_started_guide_chapter09186a00802c2509.html

Cisco EPOM Flow Provisioning—

http://www.cisco.com/en/US/products/sw/netmgtsw/ps5506/products_getting_started_guide_chapter09186a00802c24fd.html

Managing EPOM—

http://www.cisco.com/en/US/products/sw/netmgtsw/ps5506/products_getting_started_guide_chapter09186a00802c2518.html

Viewing and ExportingReports with Cisco EPOM—
http://www.cisco.com/en/US/products/sw/netmgtsw/ps5506/products_getting_started_guide_chapter09186a00802c250a.html

Advanced EPOM Usage—

http://www.cisco.com/en/US/products/sw/netmgtsw/ps5506/products_getting_started_guide_chapter09186a00802c24cf.html

Trouble Shooting EPOM—

http://www.cisco.com/en/US/products/sw/netmgtsw/ps5506/products_getting_started_guide_chapter09186a00802c256b.html

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order monthly or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Addition al Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html