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Cisco Unity Bridge 2.1 System Requirements, and Supported Hardware and Software

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Cisco Unity Bridge 2.1 System Requirements, and Supported Hardware and Software

Table Of Contents

Cisco Unity Bridge 2.1 System Requirements, and Supported Hardware and Software


PART 1: Cisco Unity Bridge 2.1 System Requirements

Hardware Requirements

Software Requirements


PART 2: Supported Hardware for Use with Cisco Unity Bridge 2.1

Supported Voice-Fax Cards

Supported Voice Messaging Systems

Supported Cisco Gateways

Supported Optional Hardware


PART 3: Supported Software for Use with Cisco Unity Bridge 2.1

Compatibility Information

Supported Virus-Scanning Software

Support Policy for Virus-Scanning Software

Additional Supported Software

Support Policy for Optional Software

Unsupported Software


Cisco Unity Bridge 2.1 System Requirements, and Supported Hardware and Software


Revised April 25, 2003

This document lists requirements, supported hardware and software, and other necessary information for installing Cisco Unity Bridge version 2.1. It is divided into three parts:

PART 1: Cisco Unity Bridge 2.1 System Requirements

PART 2: Supported Hardware for Use with Cisco Unity Bridge 2.1

PART 3: Supported Software for Use with Cisco Unity Bridge 2.1


Note For requirements, and supported hardware and software for Cisco Unity, refer to Cisco Unity System Requirements, and Supported Hardware and Software, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.



PART 1: Cisco Unity Bridge 2.1 System Requirements

Hardware Requirements

Software Requirements

PART 2: Supported Hardware for Use with Cisco Unity Bridge 2.1

PART 3: Supported Software for Use with Cisco Unity Bridge 2.1

Hardware Requirements

A server that meets Cisco Unity Bridge specifications. Refer to the Cisco Unity Supported Platforms List on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.


Caution Cisco TAC does not provide any assistance for installing, customizing, or troubleshooting the Bridge on an unsupported platform.

Brooktrout Technology TR114+P4L or TR114+uP4L PCI analog voice-fax card(s). See the "Supported Voice-Fax Cards" section, for a list of supported cards.

Software Requirements

Microsoft Windows 2000 Server, which is supported in English only.

Note that Windows 2000 Server is included with a Bridge server purchased from Cisco. If the server is not purchased from Cisco, Windows 2000 Server must be purchased separately.

Windows 2000 Service Pack 3.

Note that if the Bridge server is not purchased from Cisco, Windows 2000 Service Pack 3 must be downloaded from the Cisco Unity 4.0 Software Download page on the Cisco Software Center website.

Microsoft Internet Explorer, version 6.

Internet Explorer 6 Service Pack 1.

Note that if the Bridge server is not purchased from Cisco, Internet Explorer 6 Service Pack 1 may need to be downloaded from the Cisco Unity 4.0 Software Download page on the Cisco Software Center website, depending on whether the version of Windows 2000 Server being installed also installs the required version of Internet Explorer.

One of the following remote-access applications is required for Cisco TAC support:

Microsoft Windows Terminal Services. (Terminal Services is the default remote-access software for the Bridge server and is included with Windows 2000 Server.)

Symantec pcAnywhere version 10.0 or later. (Use an external modem with pcAnywhere.)

Cisco Unity Bridge.

Avaya Octel analog networking.

Note that Octel analog networking is not included with the Bridge.

For requirements and version support information for the Cisco Unity bridgehead server that is licensed and configured for Bridge Networking, refer to Cisco Unity Networking Options Requirements (With Microsoft Exchange) on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.


PART 2: Supported Hardware for Use with Cisco Unity Bridge 2.1

Supported Voice-Fax Cards

Supported Voice Messaging Systems

Supported Cisco Gateways

Supported Optional Hardware

PART 1: Cisco Unity Bridge 2.1 System Requirements

PART 3: Supported Software for Use with Cisco Unity Bridge 2.1

Supported Voice-Fax Cards

Table 1 lists supported voice-fax cards for the Cisco Unity Bridge server.

The line cord that ships with Brooktrout TR114+P4L and Brooktrout TR114+uP4L voice-fax cards has an RJ-45 connector on one end and four single-pair RJ-11 connectors on the other end.


Note When installing multiple voice-fax cards in a single Bridge server, do not mix voice-fax cards intended for different countries. However, Universal PCI and non-Universal PCI voice-fax cards designed for the same country can be used in a single Bridge server.


Table 1 Supported Voice-Fax Cards for the Cisco Unity Bridge Server 

Voice-Fax Card
Countries in Which Voice-Fax Card
Is Approved for Use
Brooktrout SKU 1

TR114+P4L or
TR114+uP4L

United States and Canada

900-944-08
904-032-60

TR114+P4L or
TR114+uP4L
TBR-21 version

Austria, Belgium, Denmark, France, Finland, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, and Switzerland

When purchased from Cisco, the card is also approved for use in: Czech Republic, Hungary, Poland, Saudi Arabia, Slovak Republic, South Africa, Turkey, and United Arab Emirates.

900-954-08
904-033-30

TR114+P4L or
TR114+uP4L
Japan version

Japan

908-954-84
904-032-90

TR114+P4L or
TR114+uP4L
Hong Kong version

Hong Kong

908-954-86
904-033-10

TR114+P4Lor
TR114+uP4L
United Kingdom version
(TBR-21 card with a UK cable)

United Kingdom

908-954-61
904-033-20

TR114+P4L or
TR114+uP4L
Australia version
(Not approved for New Zealand)

Australia

908-954-85
904-033-00

1 The SKU, or stock-keeping unit, is the product identifier that Brooktrout assigned to the voice card. If you order the voice card from Brooktrout, you can use the SKU to ensure that you are ordering the correct version.


Supported Voice Messaging Systems

Avaya Octel analog networking is required for use with the Cisco Unity Bridge and Cisco Unity version 3.1(3) and later. Octel analog networking allows Cisco Unity—together with the Bridge—to exchange voice messages with other voice messaging systems that support Octel analog networking.

Note that the Bridge supports Octel analog networking protocol levels 2 and 3. Neither Octel digital networking nor the VOICENET protocol is supported.

The following voice messaging systems are supported for use with the Cisco Unity Bridge and Cisco Unity 3.1(3) and later:

Avaya Octel 100 Messaging

Avaya Octel 200/300

Avaya Octel 250/350

Avaya Unified Messenger

Supported Cisco Gateways

The Cisco Unity Bridge is designed to use analog connectivity to communicate with Octel nodes that use Avaya Octel analog networking, a DTMF-based protocol. The Bridge server is a separate standalone server. The Bridge analog ports have no relation to the voice ports on the Cisco Unity system.

The only requirement for the Bridge ports is that they be provided analog connectivity to the PSTN. Whenever possible, we recommend that you use standard analog lines from a PBX or FX analog lines from a central office for connecting to the Bridge ports.

In a pure Cisco CallManager environment, because the Bridge supports only analog connectivity and Cisco CallManager supports only IP connectivity, preferably use FX analog lines from a central office for connecting the Bridge ports to the PSTN.

When using a Cisco gateway between the Bridge and Cisco CallManager instead of analog lines, choose from the supported gateways listed in Table 2.

Table 2 Cisco Gateways Supported for Use with the Cisco Unity Bridge 

Gateway
Software Version
Mode
Recommended Settings

WS-X6624 (blade in
Cisco Catalyst 65XX)

Cisco CallManager 3.2
or later TFTP load

MGCP

None

WS-X6608 (blade in
Cisco Catalyst 65XX)

Cisco CallManager 3.2
or later TFTP load

MGCP

None

26XX IOS Gateway

12.2(8) or later

h.323

None

36XX IOS Gateway

12.2(8) or later

h.323

None

VG200 IOS Gateway

12.2(13) or later

MGCP

mgcp dtmf-relay codec all mode out-of-band


Where applicable for Cisco CallManager and gateways, set DTMF duration and interdigit timing to 80 milliseconds.

Support for Octel analog networking fax transmission over these gateways by using Fax Relay varies.

Supported Optional Hardware

The following optional hardware is supported for use with Cisco Unity Bridge 2.1(x):

An external modem is supported for use when pcAnywhere is selected as the Cisco TAC remote-access method. Note that modems must be customer-provided.

IBM Remote Supervisor Adapter out-of-band management card, all versions. See also the "Additional Supported Software" section for software that is supported for use in conjunction with the management card to remotely restart the Bridge server.


PART 3: Supported Software for Use with Cisco Unity Bridge 2.1

Compatibility Information

Supported Virus-Scanning Software

Additional Supported Software

Unsupported Software

PART 1: Cisco Unity Bridge 2.1 System Requirements

PART 2: Supported Hardware for Use with Cisco Unity Bridge 2.1

Compatibility Information

Refer to the following documents on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html for compatibility information:

Cisco Unity Networking Options Requirements (With Microsoft Exchange)

Compatibility Matrix: Required and Recommended Third-Party Service Packs

Supported Virus-Scanning Software

McAfee NetShield for Microsoft Windows NT and Windows 2000, version 4.5 and later, has been qualified by Cisco for use with Cisco Unity Bridge 2.1(x).

Support Policy for Virus-Scanning Software

Cisco support policy is that customers can deploy third-party virus-scanning software on the Cisco Unity Bridge server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with the Bridge and Cisco Unity before the products are deployed, to mitigate the risk of problems being discovered within the production environment between Cisco Unity and the third-party products loaded on the Bridge server.

If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the Bridge server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and the Bridge or Cisco Unity was the root cause of the problem, then the third-party software will be required to be disabled or removed from the Bridge server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional Cisco Unity system.

Before installing any qualified optional service pack on the Bridge server, confirm that the manufacturer of any optional software or hardware that you plan to install on the Bridge server—or that is already installed—also supports the service pack for use with its product.

Additional Supported Software

IBM Director is supported for use with Cisco Unity Bridge 2.1(x) when it is used in conjunction with the IBM Remote Supervisor Adapter card to remotely restart the Bridge server.

Support Policy for Optional Software

Cisco support policy is that customers can deploy third-party management software on the Cisco Unity Bridge server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with the Bridge and Cisco Unity before the products are deployed, to mitigate the risk of problems being discovered within the production environment between Cisco Unity and the third-party products loaded on the Bridge server.

If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the Bridge server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and the Bridge or Cisco Unity was the root cause of the problem, then the third-party software will be required to be disabled or removed from the Bridge server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional Cisco Unity system.

Before installing any qualified optional service pack on the Bridge server, confirm that the manufacturer of any optional software or hardware that you plan to install on the Bridge server—or that is already installed—also supports the service pack for use with its product.

Unsupported Software

Software that has not been qualified for use with the Cisco Unity Bridge is not supported on the Bridge server. Cisco TAC will ask that it be removed during troubleshooting.

The following software is not supported on the Cisco Unity Bridge server:

Any application other than those listed in the "Software Requirements" section, the "Supported Virus-Scanning Software" section, and the "Additional Supported Software" section.

Backup-and-restore software. (Refer to the "Maintenance" section in the "Bridge Networking" chapter of the Cisco Unity Bridge Networking Guide, which is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guide_books_list.html.)

Cisco IDS Host Sensor Agent.

Fax server software.

Software-based RAID.

Windows 2000 Advanced Server or DataCenter Server.