Cisco Unity Bridge Installation Guide, Release 2.0
Installing the Cisco Unity Bridge
Downloads: This chapterpdf (PDF - 216.0KB) The complete bookPDF (PDF - 970.0KB) | Feedback

Installing the Cisco Unity Bridge

Table Of Contents

Installing the Cisco Unity Bridge

Installing TR114+P4L Voice-and-Fax Cards

Setting Up the Cisco Unity Bridge Server

Installing Windows 2000 Server and Other Software, and Connecting to the Network (Baseline Only)

Installing Windows 2000 Server (Component Only)

Changing Windows Explorer Settings (Component Only)

Installing the NIMDA Patch and Connecting to the Network (Component Only)

Assigning a Static IP Address

Verifying the IP Address and the Network Connection

Adding the Cisco Unity Bridge Server to an Existing Domain (Optional)

Installing Internet Explorer 5.5 (Component Only)

Removing the SMTP Service (Component Only)

Installing pcAnywhere or Terminal Services

pcAnywhere

Recommended Configuration for pcAnywhere

Terminal Services (Component Only)

Installing Cisco Unity Bridge Software

Installing Virus-Scanning Software

Reinstalling the NIMDA Patch


Installing the Cisco Unity Bridge


This chapter contains the following sections:

Installing TR114+P4L Voice-and-Fax Cards

Setting Up the Cisco Unity Bridge Server

Installing Windows 2000 Server and Other Software, and Connecting to the Network (Baseline Only)

Installing Windows 2000 Server (Component Only)

Changing Windows Explorer Settings (Component Only)

Installing the NIMDA Patch and Connecting to the Network (Component Only)

Assigning a Static IP Address

Verifying the IP Address and the Network Connection

Adding the Cisco Unity Bridge Server to an Existing Domain (Optional)

Installing Internet Explorer 5.5 (Component Only)

Removing the SMTP Service (Component Only)

Installing pcAnywhere or Terminal Services

Installing Cisco Unity Bridge Software

Installing Virus-Scanning Software

Reinstalling the NIMDA Patch

Installing TR114+P4L Voice-and-Fax Cards

For information on the TR114+P4L card, see Appendix A, "Brooktrout Technology TR114+P4L PCI Analog Voice-and-Fax Card."


Warning Read the installation instructions before you connect the system to its power source.



Warning Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.



Warning Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages.



Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.



Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.



Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.



Warning This equipment is to be installed and maintained by service personnel only as defined by AS/NZS 3260 Clause 1.2.14.3 Service Personnel.



Warning The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards.



Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place.


To install TR114+P4L voice-and-fax cards


Step 1 Shut down the Bridge server, if it is on.

Step 2 Attach an antistatic wrist strap, and ground yourself to the Bridge server.


Warning During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself.


Step 3 Insert each card firmly into its slot, and fasten each card to the computer backplate with a screw.

PCI cards can be put into either 32-bit or 64-bit, 33-MHz PCI slots.


Setting Up the Cisco Unity Bridge Server

We recommend that you connect the Bridge server to a dedicated uninterruptible power supply.

To set up the Bridge server


Step 1 Place the Bridge server near the phone system and a network connection, in a dry, cool area that is free of dust.

Step 2 Connect the server to the phone system.

Create a hunt group for the analog extensions used for the Bridge so that incoming calls will be sent to any available Bridge analog port. If you dedicate Bridge analog ports to handle only outgoing calls, do not include the ports in the hunt group.

For pinout information, see Appendix A, "Brooktrout Technology TR114+P4L PCI Analog Voice-and-Fax Card."


Caution Do not attach the network cable to the server until you have installed the Nimda patch. The Cisco Unity Bridge Installation Guide alerts you when to install the patch later in the installation.


Installing Windows 2000 Server and Other Software, and Connecting to the Network (Baseline Only)

For a baseline Bridge server, the following software can be installed quickly by using the Platform Configuration disc that shipped with the server:

Windows 2000 Server and Windows 2000 Service Pack 2

NIMDA patch

Internet Explorer 5.5 and Internet Explorer 5.5 Service Pack 2

Terminal Services

The process takes 30 to 45 minutes.

To install Windows 2000 Server and other software, and connect to the network


Step 1 Start the Bridge server, and insert the Platform Configuration Disc in the CD-ROM drive.

Step 2 Restart the Bridge server.

Step 3 Follow the on-screen prompts.

Step 4 Attach the network cable to the server.


Installing Windows 2000 Server (Component Only)

The following three procedures apply to installing Windows 2000 Server. However, the first procedure—"To make Windows 2000 Setup disks"—applies only if the CD-ROM drive in the Bridge server is not bootable. Do the first procedure, if applicable, before you install Windows 2000 Server.

The second procedure describes how to install Windows 2000 Server by using the compact discs included with the retail version of Windows 2000 Server. If you are using different compact discs, the installation process may differ.


Note Windows 2000 Server is not included in the software that is shipped for component systems. You must purchase it separately.


The third procedure describes how to install Windows 2000 Service Pack 2 by using the Cisco Unity Service Packs disc that is shipped with the Bridge.

Do the procedures in the order listed.

For more detailed information on individual steps in the installation process, refer to the Windows 2000 documentation included with the software.

To make Windows 2000 Setup disks


Step 1 Take Windows 2000 Server Disc 1 and four blank, formatted, high-density disks to a computer that has a CD-ROM drive and is running Windows 9x or Windows 2000.

Step 2 Insert Windows 2000 Server Disc 1 in the CD-ROM drive.

Step 3 Browse to the Bootdisk directory.

Step 4 Double-click Makebt32.exe.

Step 5 Follow the on-screen prompts.


To install Windows 2000 Server


Step 1 Insert Windows 2000 Server Disc 1 in the CD-ROM drive.

or

If the CD-ROM drive in the server is not bootable, insert Windows 2000 Setup Disk 1 in drive A, then skip to Step 3.

Step 2 If no operating system is installed on the server, change the BIOS so the system attempts to start from the CD-ROM drive before it attempts to start from the hard disk.

Step 3 Restart the server.

Step 4 Follow the on-screen prompts until you are prompted to specify the partition on which to install Windows 2000.

Step 5 If no operating system is installed on the server, skip to Step 6.

If you are installing Windows 2000 on the same partition where an operating system is already installed, select and delete that partition.

Step 6 Select the partition (or unpartitioned space) on which to install Windows 2000, and press Enter.

Step 7 If the partition you selected in Step 6 is unformatted, select Format the Partition Using the NTFS File System, and press Enter.

Otherwise, skip to Step 8.

Step 8 Follow the on-screen prompts until you are prompted to select a licensing mode.

Step 9 Click Per Seat for the licensing mode, then click Next to continue.

Step 10 Follow the on-screen prompts to complete the installation.

Step 11 At the end of the installation, click Finish, and the server automatically restarts.

Step 12 Log on to Windows 2000.

Step 13 In the Windows 2000 Configure Your Server dialog box, click I Will Configure This Server Later, and click Next.

Step 14 Uncheck the Show This Screen at Startup check box.

Step 15 Close the window.


To install Windows 2000 Service Pack 2


Step 1 Insert the Cisco Unity Service Packs disc in the CD-ROM drive.

Step 2 Browse to the Windows2000_SP2 directory, and double-click W2ksp2.exe.

Step 3 Follow the on-screen prompts to complete the installation.

Step 4 Remove the compact disc.

Step 5 Restart the server.


Changing Windows Explorer Settings (Component Only)

Do the following procedure to ensure that all system files are visible in Windows Explorer during troubleshooting.

To change Windows Explorer Settings


Step 1 On the Windows desktop, double-click My Computer.

Step 2 Click Tools > Folder Options.

Step 3 Click the View tab.

Step 4 Click Show Hidden Files and Folders.

Step 5 Uncheck the Hide File Extensions for Known File Types check box.

Step 6 Uncheck the Hide Protected Operating System Files check box, and click Yes to confirm.

Step 7 Click Apply.

Step 8 Click Like Current Folder, and click Yes to confirm.

Step 9 Click OK.


Installing the NIMDA Patch and Connecting to the Network (Component Only)

To install the NIMDA patch and connect to the network


Step 1 Insert the Cisco Unity Service Packs disc in the CD-ROM drive.

Step 2 Browse to the IIS5_Windows2000_NIMDA_Patch directory, and double-click Q301625_w2k_sp3_x86_en.exe.

Step 3 Follow the on-screen prompts to complete the installation.

Step 4 Remove the compact disc.

Step 5 Restart the server.

Step 6 Attach the network cable to the server.


Assigning a Static IP Address

The Bridge server must have an IP address. We strongly recommend that you assign a static IP address to the Bridge server. The Hosts file on which the Cisco Unity Voice Connector is installed may need to include a reference to the Bridge server. (Refer to the procedure "To add a reference to the Bridge in the hosts file" in the "Bridge Networking" chapter of Networking in Cisco Unity, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.) Assigning a static IP address to the Bridge server helps ensure that the IP address in the Hosts file remains current.

To assign a static IP address


Step 1 On the Windows Start menu, click Settings > Control Panel > Network and Dial-Up Connections > Local Area Connection.

Step 2 Click Properties.

Step 3 In the Components Checked Are Used by This Connection list, check the Internet Protocol (TCP/IP) check box.

Step 4 Click Internet Protocol (TCP/IP) (but do not uncheck the check box), and click Properties.

Step 5 Enter applicable values. For more information, refer to Windows 2000 Help.

Step 6 Click OK.

Step 7 Restart the server.


Verifying the IP Address and the Network Connection

To verify the IP address and the network connection


Step 1 On the Windows Start menu, click Programs > Accessories > Command Prompt.

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.

Step 3 Verify the IP address of the Bridge server.

Step 4 Find the IP address of a router or server on the same network segment as the Bridge server. If no routers or servers are listed, either you did not specify a default gateway when you assigned a static IP address in the "Assigning a Static IP Address" section, or the Bridge server is not connected to the network.

Step 5 Ping the router or other server whose IP address you found in Step 4. In the Command Prompt window, enter ping <IP address>, and press Enter.

If the device sends a reply, the Bridge server has a valid IP address.

If the device does not reply, either the Bridge server has a problem obtaining an address from the DHCP server, or the assigned static IP address conflicts with the IP address of another computer on the network. Verify the network settings. If needed, troubleshoot any problem as you would a network connectivity problem.


Adding the Cisco Unity Bridge Server to an Existing Domain (Optional)

The Bridge server can be either a member server or a member of a workgroup. If you want to add the Bridge server to an existing domain, do the following procedure.


Caution Do not make the Bridge server a domain controller.

To add the Bridge server to an existing domain


Step 1 On the Windows Start menu, click Settings > Control Panel > System.

Step 2 Click the Network Identification tab.

Step 3 Click Properties.

Step 4 In the Identification Changes dialog box, click Domain, and enter the name of the domain that you want to join.

Step 5 Click OK.

Step 6 In the Domain Username and Password dialog box, enter the name and password of an account that has permission to add computers to the domain.

Step 7 Click OK three times.

Step 8 Click Yes to restart the server.


Installing Internet Explorer 5.5 (Component Only)

The Internet Explorer 5.5 disc that is shipped with the Bridge includes Internet Explorer 5.5 Service Pack 2.

To install Internet Explorer 5.5


Step 1 Insert the Internet Explorer 5.5 disc in the CD-ROM drive.

Step 2 Browse to the I386 directory.

Step 3 Double-click IE5Setup.exe.

Step 4 Follow the on-screen prompts to complete the installation.


Removing the SMTP Service (Component Only)

The SMTP service was installed automatically when you installed Windows 2000 Server by using the compact discs included with the retail version of the software. The Bridge does not work with this service installed.

To remove the SMTP service


Step 1 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.

Step 2 Click Add/Remove Windows Components.

Step 3 Click Internet Information Services (IIS) (but do not uncheck the check box), and click Details.

Step 4 In the Internet Information Services (IIS) dialog box, uncheck the SMTP Service check box.

Step 5 Click OK.

Step 6 Click Next.

Step 7 Click Finish.

Step 8 Close the Add/Remove Programs dialog box and Control Panel.


Installing pcAnywhere or Terminal Services

You install either Symantec pcAnywhere or Windows Terminal Services because Cisco TAC may use it to perform troubleshooting.


Note A baseline Bridge has Terminal Services installed already. If Terminal Services is acceptable, you do not need to install pcAnywhere.


pcAnywhere

Install pcAnywhere version 10 or later by using the Remote Maintenance disc that is shipped with Cisco Unity. Follow the manufacturer instructions included in the Cisco Unity software package.

Recommended Configuration for pcAnywhere

We recommend that you do the following three procedures to configure pcAnywhere to avoid video problems, screen-refresh problems, and a possible problem with the server not responding after pcAnywhere disconnects.

To configure pcAnywhere so that it does not start automatically when you restart the server


Step 1 On the Windows Start menu, click Programs > Symantec pcAnywhere.

Step 2 In the pcAnywhere toolbar, click Hosts.

Step 3 Right-click the Modem icon or the host that is configured for a modem, and click Properties.

Step 4 In the pcAnywhere Host Properties dialog box, click the Settings tab.

Step 5 In the Host Startup section, uncheck the Launch with Windows check box.

Step 6 Click OK to close the pcAnywhere Host Properties dialog box.

Step 7 Exit pcAnywhere.


To avoid a pcAnywhere video problem, we recommend that you change the pcAnywhere video mode. (The problem is described in Symantec Knowledge Base article 2001040615242112.)

To change the pcAnywhere video mode to Compatibility


Step 1 On the Windows Start menu, click Programs > Symantec pcAnywhere.

Step 2 On the pcAnywhere Tools menu, click Options.

Step 3 On the Host Operation tab, under Video Mode Selection, click Compatibility.

Step 4 Click OK.

Step 5 Close pcAnywhere.


To avoid a pcAnywhere problem with slow or partial screen refreshes on multiprocessor host computers, and a possible problem in which the host computer stops responding when pcAnywhere disconnects, we recommend that you add a registry entry that sets pcAnywhere to run on one or more specific processors. (The problem is described in Symantec Knowledge Base article 199861984643.)

Be aware that setting pcAnywhere to run on a specific processor may affect performance on the Cisco Unity server if someone uses pcAnywhere to access the server during peak hours.

To set pcAnywhere to run on one or more specific processors


Step 1 Start Regedit.


Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) Note that a typical backup of the Cisco Unity server does not back up the registry. Also note that for Cisco Unity failover, registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server, because registry changes are not replicated. If you have any questions about changing registry key settings, contact Cisco TAC.

Step 2 If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.

Step 3 Expand the key HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcANYWHERE\CurrentVersion\Host.

Step 4 Add a DWORD value named ProcessorMask, and set the value depending on which processor you want to use (for example, to make pcAnywhere run on the second processor only, set ProcessorMask to 2):

0

All processors

1

First processor

2

Second processor

4

Third processor

8

Fourth processor


To allow pcAnywhere to run on more than one processor, set the value of ProcessorMask to the sum of the corresponding values. (For example, to make pcAnywhere run on the third and fourth processors, set ProcessorMask to 12 [4 + 8]).

Step 5 Either stop and restart the pcAnywhere host service or restart the Cisco Unity server.


Terminal Services (Component Only)

Do the following two procedures in the order listed.


Note A baseline Bridge has Terminal Services installed already.


To install the Terminal Services installer


Step 1 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.

Step 2 Click Add/Remove Windows Components.

Step 3 Check the Terminal Services check box, and click Next.

Step 4 Click Next to accept the default setting, Remote Administration Mode.

Step 5 When prompted for the Windows 2000 Server compact disc, insert Windows 2000 Disc 1 in the CD-ROM drive, and click OK.

Step 6 Click Finish.

Step 7 Remove the disc from the CD-ROM drive.

Step 8 Click Yes to restart the server.


To install Terminal Services


Step 1 In Windows Explorer, browse to the directory C:\Winnt\System32\Clients\Tsclient\Net\Win32, and double-click Setup.exe.

Step 2 Follow the on-screen prompts until you are prompted to specify whether Terminal Services client software should be installed for everyone using the Bridge server or only for the user currently logged on to Windows.

Step 3 Click Yes to install for all users.

Step 4 Click OK.


Installing Cisco Unity Bridge Software

To install Bridge software


Step 1 Log on to the Bridge server by using the Windows 2000 Server Administrator account.

Step 2 Insert the Cisco Unity Bridge disc in the CD-ROM drive.

Step 3 Browse to the Install directory, and double-click Setup.exe.

Step 4 Click Next.

Step 5 In the Choose Destination Location dialog box, change the installation directory, if applicable, then click Next.

Step 6 If a device driver service was previously installed for the Brooktrout voice-and-fax card, a message asks if you want to overwrite the existing service. Click Yes twice.

Step 7 Click Next.

Step 8 When prompted, remove the compact disc from the CD-ROM drive.

Step 9 Click OK to restart the server.


Installing Virus-Scanning Software

Follow the manufacturer instructions to install virus-scanning utilities.

For information on which utilities are currently supported, refer to the "Supported Optional Third-Party Software" section in Cisco Unity System Requirements, and Supported Hardware and Software for your version of Cisco Unity (3.1 and later) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm.

Reinstalling the NIMDA Patch

To reinstall the NIMDA patch


Step 1 Log on to Windows.

Step 2 Insert the Cisco Unity Service Packs disc in the CD-ROM drive.

Step 3 Browse to the IIS5_Windows2000_NIMDA_Patch directory, and double-click Q301625_w2k_sp3_x86_en.exe.

Step 4 Follow the on-screen prompts to complete the installation.

Step 5 Remove the compact disc.

Step 6 Restart the server.