Cisco WebEx Meetings Server Administration Guide
Updating the System
Downloads: This chapterpdf (PDF - 393.0KB) The complete bookPDF (PDF - 3.56MB) | Feedback

Updating the System

Updating the System

Updating Your System


Caution


Because the update procedure requires exclusive access to the system, users cannot access the system for meetings. Be sure to schedule the update during a time that will be least disruptive to your users.

The complete update procedure, including backup of your virtual machines, may take up to an hour, depending on the system size and the size of the database.

Other system administrators should not access the system during this procedure. If they do so, their changes are not saved, and the result may be unpredictable. They must wait until this procedure is completed, then sign in to Cisco WebEx Administration to do their task.

Before You Begin

Be sure to get the latest update file from the Cisco Software Center:

http://www.cisco.com/cisco/software/navigator.html

The update file for your system is a zipped ISO image.

Procedure
    Step 1   Sign in to the Cisco WebEx Administration site.
    Step 2   Select the System tab, then select Upgrade in the top right pane.
    Step 3   Select update.
    Step 4   Select Turn On Maintenance Mode.
    Step 5   In the VMware vSphere client, select Power > Shut Down Guest on each of the virtual machines in your system.

    For complete details on using vSphere, see the VMware ESXi and vCenter Server documentation.

    Step 6   Once the virtual machines are powered off, then use VMware Data Recovery to create a backup of each of your virtual machines.

    A backup will help you revert your virtual machine to its state before the update. For further information, see Creating a Backup Using VMware vCenter. For complete details on this backup, see the VMware Data Recovery Administration Guide.

    Note   

    You may also take a snapshot, but you must delete these in approximately 24 hours, or you may experience data performance issues, common to virtual machine snapshots. For more information, see Taking a Snapshot Using VMware vCenter.

    Caution   

    Be sure to create backups of all your virtual machines. Because the update procedure makes changes to your existing virtual machines, you will not be able to undo the update, once the update procedure starts.

    Step 7   In the VMware vSphere client, power on each of the virtual machines in your system.
    Step 8   Sign back in to the Cisco WebEx Administration site, but do not turn off maintenance mode.
    Step 9   Select the System tab, then select Upgrade in the top right pane. Select update to return to the Update System page.

    What to Do Next

    Go to Connecting the Update ISO Image From the CD/DVD Drive.

    Connecting the Update ISO Image From the CD/DVD Drive

    You will attach the update file as an ISO image to your Admin virtual machine's CD/DVD drive.


    Note


    For the fastest update, Cisco recommends that you mount the ISO image in the vCenter datatstore. However, if you place it in a local disk on the vSphere client, then be sure the vSphere client has a local hardwire connection into your company's Intranet (not over VPN).


    To place the ISO image in the vCenter datastore, be sure you have the appropriate permissions then complete the following:

    1. Select the ESXi host for the Admin virtual machine. Select the Summary tab and double-click the datastore1 name under Storage.
    2. On the Datastore and Datastore clusters window, select Browse this datastore.
    3. Select the green up arrow icon (Upload file) and load the update ISO file.
    Before You Begin

    Be sure to get the latest update file from the Cisco Software Center:

    http://www.cisco.com/cisco/software/navigator.html

    The update file for your system is a zipped ISO image.

    Procedure
      Step 1   Select the Admin virtual machine in the VMware vCenter inventory.
      Step 2   Select the CD/DVD icon for the Admin virtual machine, then select CD/DVD drive 1 > Connect to ISO image on a local disk or on a datastore.
      Step 3   Confirm that the CD/DVD drive is connected.
      1. Right-click the Admin virtual machine name in the vCenter inventory and select Edit Settings....
      2. In the Hardware tab, select CD/DVD drive 1.
      3. If unchecked, check the Connected check box.
      4. Select OK.

      Continuing the Update Procedure

      Procedure
        Step 1   After connecting the update ISO image, select Continue on the Update System page in the Cisco WebEx Administration site.
        Step 2   Check the I have connected to the ISO file and am ready to proceed check box.
        Step 3   Select Continue.
        Caution    Once you select Continue, you will not be able to stop the update procedure. If an issue arises during the update procedure, and it does not complete successfully, then you must use your backups to restore the system.

        The update procedure may take up to an hour. Do not close the browser window, as you will be unable to return to this page.

        Once the update completes, a new page is displayed, confirming the success of the update.


        What to Do Next

        Continue with Completing the Update Procedure.

        Completing the Update Procedure

        Before You Begin

        This is a continuation from Continuing the Update Procedure.

        Procedure
          Step 1   Once the update has completed successfully, select Restart.

          Once the system has restarted, the Cisco WebEx Administration site sign in page is displayed.

          Step 2   Sign in to Cisco WebEx Administration.
          Step 3   Check the release notes for this update, and determine whether any post-update tasks are required. If additional tasks are required, complete them before you take the system out of maintenance mode.
          Step 4   After completing any post-update configuration, select Turn Off Maintenance Mode.
          Step 5   Test and check the system. You can accomplish these tests and validate your system by using two diagnostic tools provided on the support pages for this product: the Meetings Test and the System Resources test.
          • Add, edit, activate, an deactivate users.
          • Schedule and hold a meeting.
          • Reschedule an existing meeting.
          • Delete a series of meetings or a future meeting.
          • Open a meeting attachment.
          • Play a meeting recording.

          What to Do Next

          • If you find issues, then use Data Recovery or your system snapshots to revert to your previous version. Check the ISO network connection and ensure there are no issues.
          • If the update is successful, use the updated system for awhile. Once you are satisfied, be sure to delete the virtual machine backups before the update.