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Cisco MXE 3500 Series (Media Experience Engines)

Release Notes for Cisco Media Experience Engine 3500 Release 3.3

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Table of Contents

Release Notes for Cisco Media Experience Engine Engine 3500 , Release 3.3.x

Browser Requirements

New Features

Supported Hardware

Supported Hardware Migration

Upgrading the Software

Upgrading to Release 3.3.2 from Release 3.3.1

Upgrading to Release 3.3.1 from Release 3.3.0

Upgrading to Release 3.3.0 from Release 3.2.x

Task 1: Download and Install Software Patches (Only for Release 3.2.x Upgrade)

Task 2: Restart the Cisco MXE 3500 (Only for Release 3.2.x Upgrade)

Task 3: Download the New Software Bundle

Task 4: Install the New Upgrade Bundle

Task 5: Upgrade Each Resource Node (Only Clustered Deployments)

Obtain and Install the Release 3.3 Upgrade License

Obtain the License File

Install the Upgrade License

Troubleshooting Tips

License Files and Registration

Upgrade Issues

Licensed Features

Important Notes

Limitations and Restrictions

Caveats

Using the Bug Toolkit

Open Caveats

Resolved Caveats

Resolved Caveats in Release 3.3.0

Resolved Caveats in Release 3.3.1

Resolved Caveats in Release 3.3.2

Patches and Fixes

System Patches

Login_expiry_patch.tar.gz

Composite ID Reset

WebExUpgradePatch.zip

H264PatchZip

MaxQueueLengthSaveReport

Multicast Checksum Issue

Incorrect Subnet Mask Patch

MP4 Ingest Anomalies Patch

Rename Command Failure Patch

Samba Denial of Service Patch

Apache Struts2 Patch

Pulse Analytics Patches

Analytics.tar.gz

Analytics_patch_2.tar.gz

Backup_filelist

Draft-Processing State Issue

AnalyticsPatches-3.3.x-feb-2013

AnalyticsMemoryIssue Patch

Documentation Updates

Related Documentation

Providing Documentation Feedback

Obtaining Documentation and Submitting a Service Request

Release Notes for Cisco Media Experience Engine 3500, Release 3.3.x

Revised: March 17, 2014

 

This document provides information about features, caveats, and software upgrade procedures for Cisco Media Experience Engine 3500 (Cisco MXE 3500) Release 3.3.0, 3.3.1, and 3.3.2 on the Cisco MXE 3500.

Browser Requirements

You must use one of following web browsers to access the Cisco MXE 3500 Web UI:

• Firefox 3 or later (Firefox 3.5 is recommended)

  • Internet Explorer 8

New Features

Cisco MXE 3500 Maintenance Release 3.3.2 includes bug fixes and patches. There are no new features.

Cisco MXE 3500 Maintenance Release 3.3.1 includes the following new features:

  • Direct upgrade to Release 3.3.1 from Cisco MXE 3500 V2 hardware running Release 3.2, Release 3.2.1, or Release 3.3.
  • Upgrade licenses are not required. If you have a Base license, an upgrade license is not required for integrated auto-workflow between Cisco TCS, Cisco MXE 3500, and Cisco Show and Share. If you already have a Graphics license, an upgrade license is not required to use bumpers, trailers, and watermarks.

Cisco MXE 3500 Release 3.3.0 includes the following new features:

• Integrated auto-workflow between Cisco TelePresence Content Server (TCS), Cisco MXE 3500, and Cisco Show and Share.

• Simplified deployment for Cisco MXE 3500 and Cisco Show and Share for transcoding video content.

  • New ingest formats for VOD: Flash 9 and 10, WebEx (.arf 2.26 and below) files.
  • The Video Conversion Interface is enhanced for ease of use.
  • Pulse video analytics for speech and speaker tagging.

Supported Hardware

Cisco MXE 3500 Release 3.3.0 and 3.3.1 runs only on Cisco MXE 3500 Version 2 (V2) hardware.

Cisco MXE 3500 Release 3.3.2 runs on Cisco MXE 3500 V2 and V3 (Cisco MXA UCS M3)hardware.

For more information about migrating to the Cisco MXE 3500 V3 hardware, see the release notes on Cisco.com: http://www.cisco.com/en/US/products/ps12130/prod_release_notes_list.html

Supported Hardware Migration

The following Cisco MXE 3500 Release 3.3.x migration paths are supported on Cisco MXE 3500 V3 hardware:

  • Cisco MXE 3500 Version 2 (V2) hardware running Release 3.3.2 > Cisco MXE 3500 V3 hardware running Release 3.3.2
  • Cisco MXE 3500 Version 2 (V2) hardware running Release 3.3.1 > Cisco MXE 3500 V3 hardware running Release 3.3.2

For more information about migrating to the Cisco MXE 3500 V3 hardware, see the release notes on Cisco.com: http://www.cisco.com/en/US/products/ps12130/prod_release_notes_list.html

Upgrading the Software

The following Cisco MXE 3500 Release 3.3.x software upgrade paths are supported on Cisco MXE 3500 V2 hardware:

3.3.1 > 3.3.2

3.3.0 > 3.3.1

3.2.x > 3.3.0

3.1.x > 3.2.x

3.0.x > 3.1.x

To upgrade the software, see these sections:

Before You Begin

• Perform a system backup before upgrading the system software.

For a clustered deployment, back up both the Resource Manager (RM) appliance and the Resource Nodes (RNs).

See the Administrative Tasks chapter in the User Guide for Cisco MXE 3500 Release 3.2 for information on how to backup, restore and upgrade the software.

  • You need an account on Cisco.com to access the software download, edelivery, and license websites. If you do not have a Cisco.com account, you can register here:
    http://www.cisco.com/web/siteassets/account/index.html.
  • Software Release 3.3.0 and 3.3.1 runs only on Cisco MXE 3500 V2 hardware. Cisco MXE 3500 Release 3.3.2 runs on Cisco MXE 3500 V2 and V3 hardware.

Upgrading to Release 3.3.2 from Release 3.3.1

The tasks in this section apply only to Cisco MXE 3500 V2 hardware running Release 3.3.1.

To upgrade the software, complete these tasks on the Standalone, or in a clustered deployment, on the Resource Manager (RM) appliance:

In a clustered deployment, perform this task on each Resource Node (RN):

Upgrading to Release 3.3.1 from Release 3.3.0

The tasks in this section apply only to Cisco MXE 3500 V2 hardware running Release 3.3.0.

To upgrade the software, complete these tasks on the Standalone, or in a clustered deployment, on the Resource Manager (RM) appliance:

In a clustered deployment, perform this task on each Resource Node (RN):

Upgrading to Release 3.3.0 from Release 3.2.x

The upgrade tasks in this section only apply to Cisco MXE 3500 V2 hardware running Release 3.2.x.

To upgrade the software, complete these tasks on the Standalone, or in a clustered deployment, on the Resource Manager (RM) appliance:

In a clustered deployment, perform this task on each Resource Node (RN):

Task 1: Download and Install Software Patches (Only for Release 3.2.x Upgrade)

To prepare for the software upgrade, you need to apply software patches to the Linux OS and Windows OS. In a clustered deployment, also apply the software patches to the RM appliance and each RN.


Note The Linux OS software patch is required only on the RM appliance.


Download the Software Patches

Follow these steps to download the software patches:


Step 1 Go to http://www.cisco.com/cisco/software/type.html?mdfid=282815279&i=rm .

Step 2 Download the software patches for one of the following releases you are upgrading to:

Cisco MXE 3500 Release 3.3.1

a. Click Media Experience Engine Patches > Latest Releases >3.3.1 .

b. Download the following software patches to your computer:

  • upgrade-bru-3.3.1.mxe, for the Windows OS.
  • NCOS-32GB-update-3.3.1.zip, for the Linux OS—Download this software patch only if you have Pulse video analytics.

c. Copy the MD5 checksum displayed in the cart. This is required during installation.

d. Go to Install the Software Patch to Windows OS.

Cisco MXE 3500 Release 3.3

Download this patch only if you are upgrading to Release 3.3.

a. Click Media Experience Engine Patches > Latest Releases > 3.3.0 .

b. Download the following software patches to your computer:

  • upgrade-bru-3.3.0.mxe, for the Windows OS.

c. Click Media Experience Engine Patches> Latest Releases >3.3.1 —only if you have Pulse video analytics:

d. Download the following software patch:

  • NCOS-32GB-update-3.3.1.zip, for the Linux OS.

e. Go to Install the Software Patch to Windows OS.


 

Install the Software Patch to Windows OS

Follow these steps to install the software patch to Windows OS:


Step 1 Login to the Cisco MXE 3500 web UI at http:// mxe_IP_address /mxeui/ , where mxe_IP_address is the hostname or IP address for the Cisco MXE 3500.

Step 2 Under the Tools tab click Upgrade. The System Upgrade page appears.

The System Upgrade page displays information about the previous upgrade (if any) and provides links to display the detailed log messages from the previous upgrade. Information about the previous upgrade is also displayed in the Help > About dialog.

Step 3 Paste the MD5 checksum into MD5 Checksum field. (If the supplied MD5 checksum does not match the contents of the file, an error message displays and the upgrade terminates.)

Step 4 Click Browse to select the software patch file.

Step 5 Click Upgrade to begin the upgrade process.

Once an upgrade is initiated, the page will refresh and display the current status of the upgrade operation. An upgrade may take several minutes to complete. During the upgrade do not use or manually refresh the UI.

Step 6 (Optional) Click on Show Logs to view the upgrade details.


 

Install the Software Patch to Linux OS


Note The Linux OS software patch is required only on the RM appliance.


Follow these steps to install the software patch to the Linux OS:


Step 1 Unzip the software patch (NCOS-32GB-update-3.3.1.zip) to get NCOS-32GB-update-3.3.1.tgz.

Step 2 Copy NCOS-32GB-update-3.3.1.tgz to \\ mxe-ip-address \temp, where mxe-ip-address is the IP address assigned to the MXE appliance.

Step 3 If an IP address has not be been assigned to ESXi, assign an IP address:

a. Physically console into the Cisco MXE 3500. Or, you can also use the Cisco Integrated Management Controller (CIMC) to access ESXi.

b. Press F2 and log in as root .

c. Select Configure Management Network .

d. Select IP Configuration .

e. Enter the IP settings, then press Enter .

f. Press Esc to apply the settings.

g. Press Esc to exit ESXi configuration.

Step 4 Transfer the upgrade package to ESXi:

a. From the ESXi console, press Alt+F1 , then press enter .

b. Log in as admin . The Cisco MXE 3500 Configuration Menu appears.

c. Select System Command Prompt .

d. Enter scp /mnt/temp/NCOS-32GB-update.tgz admin@ esxi-ip-address :/home/admin , where esxi-ip-address is the ESXi IP address.

If an "RSA key fingerprint ..." message appears, enter yes .

e. Enter exit to return to the Cisco MXE 3500 Configuration Menu.

f. Select Exit System to exit the Cisco MXE 3500 Configuration Menu.

Step 5 Run the software patch:

a. From the ESXi console, press Alt+F1 and login as root .

b. Enter cd /home/admin.

c. Enter tar -xzvf NCOS-32GB-update-3.3.1.tgz.

d. Enter cd NCOS-32GB-update-3.3.1.

e. Enter ./install.sh.

The update restarts the Linux OS. It will take a few minutes before the appliance is fully available again.

Step 6 Verify the upgrade:

a. From the ESXi console, press Alt+F1 .

b. Log in as admin . The Cisco MXE 3500 Configuration Menu appears.

c. Select System Command Prompt .

d. Enter more /proc/meminfo | grep MemTotal

The MemTotal value shows as approximately 32909688 kB


 

Task 2: Restart the Cisco MXE 3500 (Only for Release 3.2.x Upgrade)

After completing “Task 1: Download and Install Software Patches (Only for Release 3.2.x Upgrade)”, restart the Cisco MXE 3500 from the Cisco MXE Appliance Configuration Menu. To access the Cisco MXE Appliance Configuration Menu, SSH to the mxe_IP_address and log in as admin.

Task 3: Download the New Software Bundle

Follow these steps to download the upgrade bundle:


Step 1 Go to http://www.cisco.com/cisco/software/type.html?mdfid=282815279&i=rm .

Step 2 Download the upgrade package.

  • For standalone deployments, upgrade-rm-3.3.x.mxe
  • For clustered deployments, download the following packages:

upgrade-rm-3.3.x.mxe

upgrade-rn-3.3.x.zip

Step 3 Copy the checksum displayed in the cart. The checksum is required for the upgrade.

Step 4 Save the upgrade files to a temporary media, such as a flash drive, or to a network server that you can access from the Cisco MXE 3500.


 

Task 4: Install the New Upgrade Bundle

Follow these steps to install the upgrade bundle in the standalone or RM appliance:


Step 1 From the Cisco MXE 3500 UI, navigate to Tools > Upgrade.

The System Upgrade page displays information about the previous upgrade (if any) and provides links to display the detailed log messages from the previous upgrade. Information about the previous upgrade also displays in the Help > About dialog.

Step 2 Paste the checksum into MD5 Checksum field. (If the supplied checksum does not match the contents of the file, an error message displays and the upgrade terminates.)

Step 3 Click Browse to select the upgrade file.

Step 4 Click Upgrade to begin the upgrade process.

Once an upgrade is initiated, the page will refresh and display the current status of the upgrade operation. An upgrade may take several minutes to complete.When the upgrade is complete, the Upgrade Successful message appears.


Note Because the Web UI is being replaced, UI might not reflect the upgrade status. Refresh the UI in the browser to check the status (CSCud72247).



 

Task 5: Upgrade Each Resource Node (Only Clustered Deployments)

In a clustered deployment, complete the following steps on each RN:


Step 1 Go to http://www.cisco.com/cisco/software/type.html?mdfid=282815279&i=rm .

Step 2 Download upgrade-rn-3.3.x.mxe.zip to your computer and extract its contents to \\MXE_IP\temp.

Step 3 Verify that the following files and directory are present:

  • upgrade-rn.bat
  • upgrade-rn.sh
  • bin

Step 4 Upgrade Windows VM.

RDC to mxe_IP_address , log in as admin , navigate to c:\temp, and run upgrade-rn.bat.

Step 5 Upgrade Linux VM.

a. SSH to mxe_IP_address , login as admin , and select System Command Prompt from the Cisco MXE Appliance Configuration Menu.

b. At the Linux command prompt, enter su - , navigate to /mnt/temp and run ./upgrade-rn.sh.

Step 6 Restart the RN from the Cisco MXE Appliance Configuration Menu. To access the Cisco MXE Appliance Configuration Menu, SSH to the IP_address of the RN and login as admin .


 

Obtain and Install the Release 3.3 Upgrade License

Use the eDelivery procedure detailed in this section to order the Cisco MXE 3500 Release 3.3 upgrade bundle and receive the PAK, then download the Release 3.3 upgrade license.


Note We strongly recommend to upgrade to Release 3.3.1, which removes the requirement for upgrade licenses.


Release 3.3.0

An upgrade license is required to add bumpers, trailers, and watermarks, and to configure automated workflow from Cisco TelePresence Content Server (TCS) to Cisco MXE 3500 to Cisco Show and Share. If you already have a Graphics license, you must upgrade the license to use bumpers, trailers, and watermarks.

Maintenance Release 3.3.1 and 3.3.2

Upgrade licenses are not required to upgrade to Maintenance Release 3.3.1. and 3.3.2.

If you have a Base license, an upgrade license is not required for integrated auto-workflow between Cisco TCS, Cisco MXE 3500, and Cisco Show and Share.

If you already have a Graphics license, an upgrade license is not required to use bumpers, trailers, and watermarks. If you do not have a Graphics license, obtain and install a Graphics license to use bumpers, trailers, and watermarks. Follow the steps detailed in the “Deploying License Features,” section of the Administration Guide for Cisco Media Experience Engine 3500 Release 3.3 on Cisco.com to obtain and install a license.

Before You Begin

You must have the following to obtain a license:

• The Cisco MXE 3500 License Host ID.


Note For clustered deployments, use the same License Host ID for registering the RM and each RN in your installation.


To view the License Host ID,

1. Login to the Cisco MXE 3500 web UI.

2. Under the Tools tab, click Upload License .

Figure 1 License Host ID String

 

Obtain the License File

Follow these steps to order and obtain the license file:


Step 1 Order the following eDelivery upgrade licenses for each Cisco MXE 3500.

• L-MXE-PAK= and choose the following options:

  • L-MXE-3500-33UPG (Base software upgrade)
  • L-MXE-3500-GRLIC (Must already have graphics option)

Step 2 Go to https://edelivery.cisco.com/esd/ . Follow the eDelivery process to obtain the Product Authorization Key (PAK).

Step 3 Go to http://www.cisco.com/go/license . Use the PAK and Host ID of the Cisco MXE 3500 to obtain the license file.

Clustered Deployment:

  • Complete the license registration of the RM appliance and obtain the license for that registration process. Discard the license file you receive for this registration.
  • Register each RN separately. Use the RN PAK and the RM License Host ID for completing registration and obtaining the updated license files one at a time.
  • You will use the license file that you receive for the final completed registration process on the RM appliance.

Step 4 Save the final license file to a location that the Cisco MXE 3500 can access during license installation.


Note If the license file is lost, it can take up to one business day to get another copy. The License file is saved during a system back up.



 

Install the Upgrade License

Follow these steps to install an upgrade license. Install the upgrade license in the standalone or the RM appliance.


Step 1 Log in to the Cisco MXE 3500 web UI.

Step 2 Under the Tools tab, click Upload License .

Step 3 Click Browse to navigate to and select the license file.

Step 4 Uncheck Replace Existing Licenses to add upgrade license to existing license.


Caution If Replace Existing Licenses is checked, the existing license is overwritten.

Step 5 Click Upload to install the license file on the Cisco MXE 3500.


 

Troubleshooting Tips

The following sections provides troubleshooting tips and contact information.

License Files and Registration

Upgrade Issues

License Files and Registration

If you experience problems with the license registration websites or if you have additional questions, for a prompt response, please open a Service Request using the TAC Service Request Tool at:

http://tools.cisco.com/ServiceRequestTool/create/DefineProblem.do .

Please have your valid Cisco ID and password, and the license host ID available. To view the license host ID, login to the Cisco MXE 3500 Web UI. Under the Tools tab, click Upload License . See Figure 1.

Alternatively, you may also call one of these numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

You can find a complete list of Cisco TAC contacts at this URL:

http://www.cisco.com/techsupport/contacts

Upgrade Issues

  • Web UI Error during upload process.

Verify that maxRequestLength web.config change has been applied. The maxRequestLength value, 2097151, is set to support 2 GB file uploads.

  • Windows or Linux upgrade fails.

Examine status.log in c:\mxe\system\winos|ncos

Examine bru.log in c:\program files\cisco\media experience engine\logs\BRU

  • The Upgrade Release 3.3 or Release 3.3.1 bundle failed to upload.

Verify that the Cisco MXE 3500 was restarted after the software patch for the Windows OS was applied.

  • After the Upgrade bundle is installed, the Cisco MXE 3500 web UI displays the older release version.

Verify that the Cisco MXE 3500 was restarted after the upgrade bundle was applied.

Licensed Features

Table 1 describes the Cisco MXE 3500 features that require additional licenses.

 

Table 1 Cisco MXE 3500 Licensed Features

Licensed Feature
Description
PIDs

Resource Manager

Resource Node

Enables multiple Cisco MXE 3500 devices to run as a single group with one set of user accounts, job profiles, licensed features, and user interfaces.

Enables user-management functionality, such user accounts and roles, profile spaces, and user metadata.

  • MXE-3500-33RM-K9
  • MXE-3500-33RN-K9

Video Conversion Interface

Enables an easy-to-use interface for end users to do transcoding, post production, and sharing through a portal like Cisco Show and Share.

  • MXE-3500-UILIC

Live Streaming (IP Capture)

On the Cisco MXE 3500 V2 hardware, this license enables the appliance to ingest live enterprise TV and IPTV feeds and re-purpose the content so that it can be viewed on a variety of endpoints.

  • MXE-3500-LVLIC

Graphics Overlay

On the Cisco MXE 3500 V2 hardware, this license enables the appliance to embed watermark, bumpers, trailers, and text transcripts as text captions.

  • MXE-3500-GRLIC

Speech to Text

Enables the Cisco MXE 3500 to create text transcripts from videos.

  • MXE-3500-STLIC

Pulse Video Analytics

Enables keyword tagging and speaker identification and sharing through a portal like Cisco Show and Share.

  • MXE-PULSE-200
  • MXE-PULSE-400P

For details about obtaining and installing a license file to enable the software for your deployment, see the Administration Guide for Cisco Media Experience Engine 3500 on Cisco.com.

Important Notes

• Install QuickTime—QuickTime is installed separately because of Apple licensing requirements. It is required for transcoding to and from specific formats.


Note In a clustered deployment, you must install QuickTime on the RM appliance and each RN.


See the Administration Guide for Cisco Media Experience Engine 3500 on Cisco.com for instructions on how to install QuickTime.

  • The Cisco MXE 3500 Windows OS requires QuickTime 7.7.5 for best results when transcoding MP4 files within the Capture Transform Share environment.
  • In a clustered deployment, use either the IP address or the FQDN instead of the local host in the host settings and the system settings on the Resource Manager appliance. Do not use a combination of the IP address and the domain name.

Limitations and Restrictions

You should review this section before you begin working with the Cisco MXE 3500. These are known limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the hardware or software.

  • Jobs fail permanently during/after Cisco MXE 3500 restart. Jobs do not auto start.

The workaround is after the MXE 3500 has been restarted, navigate to the Job status page and manually restart the job using the ‘Reschedule’ option. Please note that the jobs would be available for restart only up to one hour after the system has been restarted. This caveat does not apply to Live jobs. (CSCtr50466)

  • Shared folders are not accessible when upgrading from MXE3500 v3.2.1 to MXE350 v3.3.0.

The workaround is to navigate to Administration->Shared folder access setting page and Click on the Save button. This caveat is only applicable if AD is enabled for Shared Folder Access. (CSCtr46855)

  • In the Cisco TCS integration with Cisco MXE 3500 with sharing in Cisco Show and Share, a “500 Internal Server error” occurs when a 1+ GB file is uploaded to Cisco Show and Share.

The workaround is to change the bit rate of the profile used by TCS reduced to limit the size. Please note reducing the bit rate in the profile would reduce the quality of the transcoded file. This caveat is specific to Cisco Show and Share version 5.2.3. (CSCts64703)

  • Unable to send UDP multicast MPEG2TS stream from VLC to Cisco MXE 3500.

There is no workaround. (CSCtq65543)

Caveats

This section includes the following topics:

Using the Bug Toolkit

Use the Cisco Software Bug Toolkit to search for problems.

Before You Begin

To access Bug Toolkit, you need the following:

  • Internet connection
  • Web browser
  • Cisco.com user ID and password

Follow these steps to use the Cisco Software Bug Toolkit:


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs .

Step 2 Sign in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the Search for Bug ID field, then click Go .


 

Open Caveats

Table 2 lists the open hardware caveats for Cisco MXE 3500 and includes Severity 2 and Severity 3 caveats.

Because defect status continually changes, this table provides a snapshot of the defects that were open at the time of the release. For an updated list of open defects, access the Bug Toolkit (Step 1, above).

 

Table 2 Open Caveats for Cisco MXE 3500 Release 3.3.2

Identifier
Headline

CSCud72247

When using Cisco MXE 3500 upgrade bundle via Web UI for an upgrade, the UI appears stuck during step 2. The upgrade can take a several minutes, and the Web UI might not reflect the true upgrade status because the UI is being replaced.

The workaround is to refresh the UI in the browser to check the status.

CSCtq01074

Configure Hostname/Domain name does not display current configuration.

There is no workaround. The user has to provide the new hostname/DNS without being able to see the existing values on the same screen.

CSCts53583

SUI: Local Account Passwords containing special characters (%&*) could not log in.

There is no workaround. Special characters are not allowed for local account passwords for the Video Conversion Interface.

CSCts47520

User entered tags in the Video Conversion Interface are truncated to 45 characters when published to Cisco Show and Share.

The workaround is to enter tags within the maximum limit of 45 characters.

CSCts83731

The IP stop trigger option does not work sometimes for live streaming.

The workaround is to set pre-filter option to Optimize for Speed (Preprocessor profile) and immediate (Encoder profile) for live jobs. If “Optimize for Quality” is required, the job can be manually stopped from MXE Web UI Job Status page.

CSCts49348

In the Video Conversion Interface, the Show and Share upload button is available for upload in the Your Results page before transcoding is complete.

The workaround is to submit transcoded file to Show and Share from the Job Status page. In the Job Status page, the video can only be published to Cisco Show and Share after transcoding is complete. In case an incomplete file is uploaded to Cisco Show and Share, go to the Show and Share portal and delete the file, then republish the file from Video Conversion interface after transcoding has been completed.

CSCtr57953

In the Video Conversion Interface, upload to Show and Share fails if a combination of IP address and DNS is used in SUI Admin configuration.

The workaround is to submit transcoded file to Show and Share from the Job Status page. In the Job Status page, the video can only be published to Cisco Show and Share after transcoding is complete. In case an incomplete file is uploaded to Cisco Show and Share, go to the Show and Share portal and delete the file, then republish the file from Video Conversion interface after transcoding has been completed.

CSCtr36959

The AD settings need to be saved again after changing the MXE Hostname. After changing the Cisco MXE 3500 hostname and IP Address, AD protected shared folders are not accessible and all jobs fail.

The workaround is to navigate to the Shared Folder Access Settings on the Cisco MXE 3500 UI. Click Save without changing any configuration.

CSCtx92616

Support VOIP audio type in WebEx .arf transcoding. This file type is not yet supported; there is no workaround.

CSCty29182

WAV encoding goes to pending state. When an .mp3 to .wav transcoding job is submitted, the .wav encoding changes to the pending state. The Health Status Page also displays that the .wav worker is Offline.

The workaround is to RDC to the Windows VM and rename:

C:\Program Files\Cisco\Media Experience Engine\bin\WaveEncoder.exe
to
C:\Program Files\Cisco\Media Experience Engine\bin\WavEncoder.exe

CSCub91160

H.264 process stops at around 98% while the job status shows completed. For appliances running software version 3.3.1, MP4 file transcoding jobs show completed while the H.264 process displays as 98% running. This is the workaround:

1. In the Cisco MXE 3500 UI, navigate to Administration > System Settings .

2. For the encoder you are using (for example, H.264) change the Output Directory setting.

Note This change affects all H.264 encoders not just one profile. The following steps are required for all H.264 profiles in use.

3. Navigate to New Profile > Distribution > Delivery .

a. In the Common window, enable these check boxes:

Profile Enabled

Use selected profiles

b. In the Delivery Formats window, enable the check box for the desired profile (for example, H.264) and select the profiles to deliver. This will pair the delivery profile with a specific encoder. Save the profile.

4. Open the Specific Job Profile and navigate to Distribution. In the Delivery window select that profile that you saved in Step 3. Your job should look like the following screenshot. Save the profile. You should see all output delivered to MXE-RM-IP\output.

5. Repeat these steps for all the job profiles that you use.

 

 

CSCuc84385

Large Files from TCS to MXE fails. Large videos that are uploaded from Cisco TCS to Cisco MXE 3500 are not transcoded and are failing with the error “Unable to locate input file” even though the uploaded file is present in the TCS/Shared directory on the MXE 3500.

There is no workaround.

Resolved Caveats in Release 3.3.0

Table 3 lists the resolved caveats in Cisco MXE 3500 Release 3.3.0.

 

Table 3 Resolved Caveats for Cisco MXE 3500 Release 3.3.0

Identifier
Headline

CSCto33154

The Cisco MXE 3500 web UI allows multiple submissions for back up from different instances.

CSCtq49728

When changing the API commands, the current value is not reflected in the UI

CSCtr08420

Upgrade to 3.2.1-2 wipes out API authentication mode used by Cisco Show and Share

CSCtr10170

Sometimes, clicking on the Save button in LDAP and AD settings does not do anything

CSCts41765

VP6f video fails in prefilter.

CSCtr75726

FTP watch folder incorrectly detects file readiness.

CSCts51448

Two instances of multicastout service running on the Linux OS.

CSCua96966

Fix Max Queue Length Report. See patch information in the “MaxQueueLengthSaveReport” section.

CSCtu37637

Enable live stream output to play on VLC player. See patch information in the “Multicast Checksum Issue” section.

CSCtx20390

Fix Draft-Processing state issue. See workaround information in the “Draft-Processing State Issue” section.

Resolved Caveats in Release 3.3.1

Table 4 lists the resolved caveats in Cisco MXE 3500 Maintenance Release 3.3.1.

 

Table 4 Resolved Caveats for Cisco MXE 3500 Maintenance Release 3.3.1

Identifier
Headline

CSCts78846

Not showing no license error when there is no SUI license.

CSCts83779

ARF to mp4 transcoding creates distorted audio file.

CSCtt12108

White List lookup should use lower case key for acronym.

CSCtt26542

LDAP connection problem in SUI.

CSCtt29764

Change encryption code in casper.

CSCtt30012

Post processing of SSR output based on posterior probability.

CSCtt30249

Prefilter failed when using the "Out Point" AND bumper / trailer options.

CSCtt35883

LMInstaller - simplify installation logic.

CSCtt36036

If customer does not have SUI license, then “Shared Folder Access Settings” option in the MXE UI cannot be selected.

CSCtt45178

Blank audio in webex recordings with muted audio.

CSCtu00963

Sometimes, video is distorted in TCS-MXE-SnS flow with watermark enabled.

CSCtu10471

Automatically Add Entitled License Features.

CSCtu13819

Preview fails in SUI when previewing video-only asset.

CSCtu21635

Fresh Install Sets Incorrect Worker Run Limits.

CSCtu33275

Install Overlay with Speaker Subject on Top.

CSCtu82202

Videos for which thumbnails cannot be generated are being dropped mid-way of analytics flow.

CSCtw56526

Composite ID reset after reboot. See workaround information in the “Composite ID Reset” section.

CSCtx35225

TCS ftp user password expires. See patch information in the “Login_expiry_patch.tar.gz” section.

CSCtx92834

ARF transcoding job stuck. See patch information in the “WebExUpgradePatch.zip” section.

CSCtx96304

Change the threshold for matching speaker names. See patch information in the “Analytics.tar.gz” section.

CSCty14628

Analytics process goes down intermittently. See patch information in the “Analytics.tar.gz” section.

CSCty71814

H.264 encoder generates error messages that filled up ecs.log See patch information in the “H264PatchZip” section.

CSCua96966

Fix Max Queue Length Report. See patch information in the “MaxQueueLengthSaveReport” section.

CSCtu37637

Enable live stream output to play on VLC player. See patch information in the “Multicast Checksum Issue” section.

CSCtx20390

Fix Draft-Processing state issue. See workaround information in the “Draft-Processing State Issue” section.

CSCtx99530

Mtagger returns an exception when a video is sent for processing. See patch information in the “Analytics_patch_2.tar.gz” section.

CSCtz14706

The ssrdb service throws an exception on startup. See patch information in the “Analytics_patch_2.tar.gz” section.

CSCtz18505

The ssrdb and mtagger services do not come up if the database service is down. See patch information in the “Analytics_patch_2.tar.gz” section.

CSCtz13241

Mtagger returns a video processing error because of an ssrdb communication failure. See patch information in the “Analytics_patch_2.tar.gz” section.

CSCtx81886

Speaker names entered for a video are not propagated to future videos. See patch information in the “Analytics_patch_2.tar.gz” section.

CSCuc84113

Backup script is missing vocabMap. See patch information in the “Backup_filelist” section.

CSCue26022

Pulse analytics process hangs. See patch information in the “AnalyticsPatches-3.3.x-feb-2013” section.

CSCud11339

Upgrade to 3.3.2 from 3.3.1 deletes the language model. See patch information in the “AnalyticsPatches-3.3.x-feb-2013” section.

CSCud62509

Speaker refresh fails after SSR database restart. See patch information in the “AnalyticsPatches-3.3.x-feb-2013” section.

CSCue25992

Speaker refresh hits solr database query limits. See patch information in the “AnalyticsPatches-3.3.x-feb-2013” section.

CSCtr74486

MXE-3500 R3.2 Incorrect Subnet Mask. See patch information in the “Incorrect Subnet Mask Patch” section.

CSCud62652

MP4 ingest anomalies. See patch information in the “MP4 Ingest Anomalies Patch” section.

CSCud67680

Rename command failed in TCS->MXE ftp workflow. See patch information in the “Rename Command Failure Patch” section.

CSCue93265

Mtagger/ssrLib failed to start because of 4GB limit. See patch information in the “AnalyticsMemoryIssue Patch” section.

CSCue93280

Memory Mtagger/SSR requires 4GB+ for 1.1GB compressed model. See patch information in the “AnalyticsMemoryIssue Patch” section.

Resolved Caveats in Release 3.3.2

Table 5 lists the resolved caveats for Cisco MXE 3500 Maintenance Release 3.3.2

 

Table 5 Resolved Caveats for Cisco MXE 3500 Maintenance Release 3.3.2

Identifier
Headline

CSCtx20390

Increase headerBufferSize for solr jetty.

CSCtz05398

Cisco MXE 3500 generates incorrect in-point.

CSCua96966

Fix Max Queue Length Report.

CSCty71814

H.264 encoder generates numerous error messages that filled up ecs.log.

CSCtx92834

ARF transcoding job stalled at 0%.

CSCtu55663

TCS joined video is stretched when uploaded to Show and Share with Cisco MXE 3500 transcoding

CSCty14628

Monit: pidfile `/var/run/ssrdb.pid' does not contain a valid pidnumber.

CSCtx96304

SSR - OOB threshold for matching speakers need to be changed.

CSCtx35225

Cisco TCS FTP user password expires.

CSCtu37637

Enable live stream output to play on VLC player.

CSCtw56526

Composite ID reset after reboot.

CSCtx99530

SSR crashes on a video.

CSCtz14706

SSRDb crashed on restart and couldn't come up.

CSCtz13241

Analytics job failed with SSR communication failure message.

CSCtz18505

SSRdb and SSR Client services should always come up.

CSCtx81886

SNS Failed to Update SID Database for Speakers with Apostrophe.

CSCue26022

Pulse analytics process hangs. See patch information in the “AnalyticsPatches-3.3.x-feb-2013” section.

CSCud11339

Upgrade to 3.3.2 from 3.3.1 deletes the language model. See patch information in the “AnalyticsPatches-3.3.x-feb-2013” section.

CSCud62509

Speaker refresh fails after SSR database restart. See patch information in the “AnalyticsPatches-3.3.x-feb-2013” section.

CSCue25992

Speaker refresh hits solr database query limits. See patch information in the “AnalyticsPatches-3.3.x-feb-2013” section.

CSCtr74486

MXE-3500 R3.2 Incorrect Subnet Mask. See patch information in the “Incorrect Subnet Mask Patch” section.

CSCud62652

MP4 ingest anomalies. See patch information in the “MP4 Ingest Anomalies Patch” section.

CSCud67680

Rename command failed in TCS->MXE ftp workflow. See patch information in the “Rename Command Failure Patch” section.

CSCue93265

Mtagger/ssrLib failed to start because of 4GB limit. See patch information in the “AnalyticsMemoryIssue Patch” section.

CSCue93280

Memory Mtagger/SSR requires 4GB+ for 1.1GB compressed model. See patch information in the “AnalyticsMemoryIssue Patch” section.

CSCui19998

MXE-3500 Samba denial of service vulnerability. See patch information in the “Samba Denial of Service Patch” section.

CSCui48757

MXE - Apache Struts2 command execution vulnerability. See patch information in the “Apache Struts2 Patch” section.

Patches and Fixes

For Cisco MXE 3500 Release 3.3, see these topics:

Login_expiry_patch.tar.gz

The login_expiry_patch.tar.gz provides a fix to CSCtx35225 by disabling the password expiration for the default FTP accounts. This patch applies to Release 3.3.1.


Step 1 Download login_expiry_patch.tar.gz from Media Experience Engine Patches > 3.3.1 http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 2 Copy the patch to \\ mxe-ip-address \ temp , where mxe-ip-address is the IP address assigned to the Cisco MXE 3500 appliance.

Step 3 SSH to mxe_IP_address , log in as admin , and select System Command Prompt from the Cisco MXE Appliance Configuration Menu.

Step 4 At the command prompt, enter cd /mnt/temp .

Step 5 Enter tar -xzvf login_expiry_patch.tar.gz to get login_expiry_patch.sh .

Step 6 Enter ./login_expiry_patch.sh .

Upon successful completion, Patch installation successful is displayed. This message confirms that the patch is applied successfully.

Step 7 Exit command shell and SSH session.


 

Composite ID Reset

This workaround addresses CSCtw56526, composite ID reset after reboot, and applies to Release 3.3.1.


Step 1 If an IP address has not be been assigned to ESXi, assign an IP address.

For instruction on how to assign an IP to ESXi, see “If an IP address has not be been assigned to ESXi, assign an IP address:”

Step 2 Change the .vmx files.

a. From the ESXi console, press Alt+F1 and login as root .

b. Enter cd /vmfs/volumes/datastore1/WinOS /.

c. Edit the WINOS.vmx file. Add the following line: uuid.action = "keep" .

d. Save the file in the same location.

e. Enter cd /vmfs/volumes/datastore1/NCOS/

f. Edit the NCOS.vmx file. Add the following line: uuid.action = "keep" .

g. Save the file in the same location.

Step 3 Log out of ESXi.


 

WebExUpgradePatch.zip

This patch addresses CSCtx92834 to expand WebEx support to version 2.3.1 and applies to Release 3.3.1.


Note In a clustered deployment, apply this patch to the RM appliance and all RNs.



Step 1 Download WebExUpgradePatch.zip from Media Experience Engine Patches > 3.3.1 http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121 .

Step 2 Copy the WebExUpgradePatch.zip file to \\mxe-ip-address\temp , where mxe_IP_address is the IP address assigned to the Cisco MXE 3500 appliance.


Tip If you have Shared Folder Access enabled, you may be prompted for a password. Enter the username as mxe-user and the password you created.


Step 3 RDC to the IP_address of the RM or RN appliance you want to apply the patch to.

Step 4 Go to Start > Run , and enter \\ mxe-ip-address \ temp . The contents of the \\ mxe-ip-address \temp folder are displayed.

Step 5 Copy WebExUpgradePatch.zip to the desktop.

Step 6 Unzip WebExUpgradePatch.zip . The contents are extracted into WebExUpgradePatch .

Step 7 Navigate to the WebExUpgradePatch folder and unzip WebEx.zip. The contents are extracted to WebExUpgradePatch \WebEx.

Step 8 Navigate to the WebEx folder, and double click on WebExUpgrade.ba t.

Step 9 Check status of the upgrade at c:\mxe\system\upgrade\winos\upgrade.log.

Step 10 After the final status displays as Patch Applied Successfully , restart the Windows OS for the changes to take effect.


 

H264PatchZip

This patch addresses CSCty71814 and applies to Release 3.3.1.


Note In a clustered deployment install the patch on the RM and each RN. Use the IP address of the RM appliance when applying the patch to the RNs.



Step 1 Download H264PatchZip.zip from Media Experience Engine Patches > 3.3.1 http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 2 Copy the patch to \\ mxe_ip_address \media , where mxe_ip_address is the IP address of the RM appliance.


Tip If you have Shared Folder Access enabled, you may be prompted for a password. Enter the username as mxe-user and the password you created.


Step 3 RDC to the IP address of the RM or RN appliance you want to apply the patch to.

Step 4 Go to Start > Run , and enter \\ mxe_ip_address \media . The contents of the \\ mxe_ip_address \media folder are displayed.

Step 5 Copy H264Patchzip.zip to the desktop.

Step 6 Unzip H264Patch.zip .

Step 7 Navigate to the H264Patch folder, and double click on H264Patch.bat .

Step 8 Check the status of the upgrade at C:\mxe\system\upgrade\winos\upgrade.log .


 

MaxQueueLengthSaveReport

This software patch addresses CSCua96966 and applies to Release 3.3.0 and Release 3.3.1.


Note In a clustered deployment install the patch on the RM.



Step 1 Download MaxQueueLength.zip and MaxQueueLengthSaveReport.zip from Media Experience Engine Patches > 3.3.0 http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 2 RDC to the IP_address of the RM appliance you want to apply the patch to.

Step 3 Copy MaxQueueLength.zip and MaxQueueLengthSaveReport.zip to c:\temp .

Step 4 Unzip MaxQueueLength.zip and MaxQueueLengthSaveReport.zip . Two directories are created: MaxQueueLength and MaxQueueLengthSaveReport.

Step 5 Go to Start > Run and enter cd c:\temp \ MaxQueueLength .

Step 6 Enter run MaxQueueLength.bat to install the patch.

Step 7 Enter cd c:\temp\MaxQueueLengthSaveReportPatch .

Step 8 Enter run MaxQueueLengthSaveReport.bat to install the patch.


 

Multicast Checksum Issue

This patch addresses CSCtu37637 and applies to Release 3.3.0 and Release 3.3.1.


Step 1 Download MulticastChecksum.tarz from Media Experience Engine Patches > 3.3.1 http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 2 Copy the patch to \\ mxe-ip-address \ temp , where mxe-ip-address is the IP address assigned to the Cisco MXE 3500 appliance.

Step 3 SSH to mxe_IP_address , log in as admin , and select System Command Prompt from the Cisco MXE Appliance Configuration Menu.

Step 4 At the command prompt, enter the following commands in the order shown:

cd /mnt/temp

tar -xzvf MulticastChecksum.tarz

cd /opt/cisco/mxe/multicastout/bin/

/sbin/service multicastout stop

mv multicastout multicastout.old

mv /mnt/temp/multicastout /opt/cisco/mxe/multicastout/bin/

/sbin/service multicastout start

Step 5 Exit the command shell and SSH session.


 

Incorrect Subnet Mask Patch

This patch addresses CSCtr74486 and applies to Release 3.3.1 and Release 3.3.2. This procedure must be repeated on all Cisco MXE 3500 appliances, Resource Manager (RM) and Resource Node (RN).


Step 1 Verify that there are no jobs running on the Cisco MXE 3500.

Step 2 Download CSCtr74486.zip from Media Experience Engine Patches > 3.3.1 http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 3 Copy the patch to \\mxe_ip_address\ temp , where mxe_ip_address is the IP address assigned to the Cisco MXE 3500 appliance.

Step 4 SSH to mxe_IP_address , log in as admin , and select System Command Prompt from the Cisco MXE Appliance Configuration Menu.

Step 5 At the command prompt, enter the following commands in the order shown:

cd /mnt/temp

unzip CSCtr74486.zip

cd CSCtr74486

run fix_netmask.sh

Step 6 RDC to the Windows VM. Navigate to the C:\shared\CSCtr74486 directory.

Step 7 Double-click the fix_netmask.bat file to execute the patch.

Step 8 Exit the command shell and SSH session.


 

MP4 Ingest Anomalies Patch

This patch addresses CSCud62652 and applies to Release 3.3.1 and Release 3.3.2. This procedure must be repeated on all Cisco MXE 3500 appliances, Resource Manager (RM) and Resource Node (RN).


Step 1 Verify that there are no jobs running on the Cisco MXE 3500.

Step 2 Download CSCud62652.zip from Media Experience Engine Patches > 3.3.1 http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 3 Copy the patch to \\mxe_ip_address\ temp , where mxe_ip_address is the IP address assigned to the Cisco MXE 3500 appliance.

Step 4 RDC to the IP address of the RM or RN appliance you want to apply the patch to.

Step 5 Go to Start > Run , and enter \\ mxe_ip_address \temp . The contents of the \\ mxe_ip_address \temp folder are displayed.

Step 6 Copy CSCud62652.zip to the desktop.

Step 7 Unzip CSCud62652.zip .

Step 8 Navigate to the PrefilterPatch folder under CSCud62652 , and double click on prefilter.bat .


 

Rename Command Failure Patch

This patch addresses CSCud67680 and applies to Release 3.3.1 and Release 3.3.2. This procedure must be repeated on all Cisco MXE 3500 appliances, Resource Manager (RM) and Resource Node (RN).


Step 1 Verify that there are no jobs running on the Cisco MXE 3500.

Step 2 Download CSCud67680.zip from Media Experience Engine Patches > 3.3.1 http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 3 Copy the patch to \\mxe_ip_address\ temp , where mxe_ip_address is the IP address of the RM appliance.

Step 4 SSH to mxe_IP_address , log in as admin , and select System Command Prompt from the Cisco MXE Appliance Configuration Menu.

Step 5 At the command prompt, enter the following commands in the order shown:

cd /mnt/temp

unzip CSCud67680.zip

cd CSCud67680

run sh fix_mount_options.sh

Step 6 Exit the command shell and SSH session.


 

Samba Denial of Service Patch

This patch addresses CSCui19998 and applies to Release 3.3.0, Release 3.3.1, and Release 3.3.2. This procedure must be repeated on all Cisco MXE 3500 appliances, Resource Manager (RM) and Resource Node (RN).


Step 1 Verify that there are no jobs running on the Cisco MXE 3500.

Step 2 Download the patch from Media Experience Engine Patches:
http://software.cisco.com/download/release.html?mdfid=282815279&flowid=29121&softwareid=282988657&release=3.3.2&relind=AVAILABLE&rellifecycle=&reltype=latest

a. For Release 3.3.2, download CSCui19998_samba-patch_3.3.2.zip .

b. For Release 3.3.0 and 3.3.1, download CSCui19998_samba-patch_3.3.1.zip .

Step 3 Copy the patch to \\mxe_ip_address\ temp , where mxe_ip_address is the IP address assigned to the Cisco MXE 3500 appliance.

Step 4 SSH to the ip_address of the RM or RN appliance (via putty) and select System Command Prompt .

a. Cd to /mnt/temp .

b. Run the command unzip CSCui19998_samba-patch_3.3.2.zip or CSCui19998_samba-patch_3.3.1.zip .

c. Cd to 3.3.2-samba patch or 3.3.1-samba patch .

d. Run the command unzip vulnerability-samba-patch-3.3.2.zip or unzip vulnerability-samba-patch-3.3.1.zip .

e. Cd to vulnerability-samba-patch .

f. Run the command sh vulnerability-samba-patch.sh .

Step 5 Exit the command shell and SSH session.


 

Apache Struts2 Patch

This patch addresses CSCui48757 and applies to Release 3.3.0, Release 3.3.1, and Release 3.3.2. This procedure must be repeated on all Cisco MXE 3500 Resource Manager (RM) appliances.


Step 1 Verify that there are no jobs running on the Cisco MXE 3500.

Step 2 Download the StrutsPatch_CSCui48757.zip patch from Media Experience Engine Patches:
http://software.cisco.com/download/release.html?mdfid=282815279&flowid=29121&softwareid=282988657&release=3.3.2&relind=AVAILABLE&rellifecycle=&reltype=latest

Step 3 Copy the patch to \\mxe_ip_address\ temp , where mxe_ip_address is the IP address assigned to the Cisco MXE 3500 RM appliance.

Step 4 SSH to the ip_address of the RM appliance (via putty) and select System Command Prompt .

a. Cd to /mnt/temp .

b. Run the command unzip StrutsPatch_CSCui48757 .

c. Cd to StrutsPatch .

d. Run sh UpgradeStruts.sh .

Step 5 Exit the command shell and SSH session.


 

Analytics.tar.gz

This patch addresses CSCty14628 and CSCtx96304 for Pulse Video Analytics and applies to Release 3.3.1.


Note In a clustered deployment install the patch on the RM and each RN. Use the IP address of the RM appliance when applying the patch to the RNs.



Step 1 Download PulseSpeakerRecoThreshAndSSRDB.tar.gz from
Media Experience Engine Patches > 3.3.1 http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 2 Save the file to a Unix server that the Cisco MXE 3500 can access.

Step 3 SSH to mxe_IP_address , log in as admin , and select System Command Prompt from the Cisco MXE Appliance Configuration Menu. The command prompt displays.

Step 4 Enter cd /tmp to change directory.

Step 5 Copy the patch by entering scp ip_address : path where ip_address: path is the IP address of the machine and directory path to the patch that you downloaded. You should now see the file PulseSpeakerRecoThreshAndSSRDB.tar.gz in the /tmp folder.

Step 6 Enter su to enter super user mode.

Step 7 Enter tar -xvzf PulseSpeakerRecoThreshAndSSRDB.tar.gz to untar the file. You should see an analytics folder in the /tmp folder.

Step 8 Enter cd /analytics to change directory.

Step 9 Enter these commands to stop the following services:

/sbin/service mtagger stop

/sbin/service ssrdb stop

Step 10 Enter these commands to copy the patch files to the following directories:

cp sid.config /opt/system/netsensor/bin/supp/

cp ssrdb /etc/init.d/

Step 11 Enter these commands to restart following services:

/sbin/service ssrdb start

/sbin/service mtagger start

Step 12 Exit command shell and SSH session.


 

Analytics_patch_2.tar.gz

This patch addresses CSCtx99530, CSCtz14706, CSCtz18505, CSCtz13241, and CSCtx81886 for Pulse Video Analytics and applies to Release 3.3.1.


Note In a clustered deployment install the patch on the RM and each RN. Use the IP address of the RM appliance when applying the patch to the RNs.



Step 1 Download analytics_patch_2.tar.gz from
Media Experience Engine Patches > 3.3.1 http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 2 Save the file to a Unix server that the Cisco MXE 3500 can access.

Step 3 SSH to mxe_IP_address , log in as admin , and select System Command Prompt from the Cisco MXE Appliance Configuration Menu. The command prompt displays.

Step 4 Enter cd /tmp to change directory.

Step 5 Copy the patch by entering scp ip_address : path where ip_address: path is the IP address of the machine and directory path to the patch that you downloaded. You should now see the file analytics_patch_2.tar.gz in the /tmp folder.

Step 6 Enter su to enter super user mode.

Step 7 Enter tar -xvzf analytics_patch_2.tar.gz to untar the file. You should see an analytics_patch_2 folder in the /tmp folder.

Step 8 Enter cd /analytics_patch_2 to change directory.

Step 9 Enter these commands to stop the following services:

/sbin/service mtagger stop

Choose OK when you see this message on the console:

Stopping MediaTagger Service (mtagger): [ OK ]

/sbin/service ssrdb stop

Choose OK when you see this message on the console:

Stopping SpeakerId Repository DB Service (ssrdb): [ OK ]

Step 10 Enter these commands to copy the patch files to the following directories:

cp target/bin/* /opt/cisco/csalt/ssr/bin/

cp target/lib/* /opt/cisco/csalt/ssr/lib/

cp target/lib/* /opt/system/netsensor/lib

Step 11 Enter these commands commands to restart following services:

/sbin/service ssrdb start

Choose OK when you see this message on the console:

Starting SpeakerId Repository DB Service (ssrdb): [ OK ]

/sbin/service mtagger start

Choose OK when you see this message on the console:

Starting MediaTagger Service (mtagger): [ OK ]

Step 12 Exit command shell and SSH session.


 

Backup_filelist

This patch addresses CSCuc84113 for Pulse Video Analytics and applies to Release 3.3.1.


Note In a clustered deployment, install the patch on only the RM.



Step 1 Download backup_filelist from
Media Experience Engine Patches > 3.3.1 http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 2 Save the file to a Unix server that the Cisco MXE 3500 can access.

Step 3 SSH to mxe_IP_address , log in as admin , and select System Command Prompt from the Cisco MXE Appliance Configuration Menu. The command prompt displays.

Step 4 Copy backup_filelist to the scripts folder:

cp backup_filelist /opt/mgmt/scripts

Step 5 Exit command shell and SSH session.

Step 6 Run a backup.


 

Draft-Processing State Issue

This workaround addresses CSCtx20390 for Pulse Video Analytics: Rarely, videos uploaded to Cisco Show and Share remain in the Draft-Processing state and do not complete processing. It applies to Release 3.1 and Release 3.3.1.


Step 1 SSH to mxe_IP_address , login as root , and select System Command Prompt from the Cisco MXE Appliance Configuration Menu.

Step 2 At the command prompt, open jetty.xml with a text editor, such as vi:

vi /opt/cisco/search/etc/jetty.xml

Step 3 Find the following text (line#48):

<Call name="addConnector">
<Arg>
<New class="org.mortbay.jetty.nio.SelectChannelConnector">
<Set name="maxIdleTime">30000</Set>
<Set name="Acceptors">2</Set>
<Set name="confidentialPort">8443</Set>
</New>
</Arg>
</Call>
 

Step 4 Add the headerBufferSize parameter as shown:

<Call name="addConnector">
<Arg>
<New class="org.mortbay.jetty.nio.SelectChannelConnector">
<Set name="maxIdleTime">30000</Set>
<Set name="Acceptors">2</Set>
<Set name="confidentialPort">8443</Set>
<Set name="headerBufferSize">20000</Set>
</New>
</Arg>
</Call>
 

Step 5 Save the file.

Step 6 Enter /sbin/service search restart to restart the search service.

Step 7 Exit the command shell and SSH session.


 

AnalyticsPatches-3.3.x-feb-2013

This patch applies to CSCue26022, CSCud11339, CSCud62509, CSCue25992 and to Release 3.3.2 and Release 3.3.1.


Note You must install this patch again if you upgrade to Release 3.3.2 from 3.3.1.



Note In a clustered deployment, install the patch on only the RM.


Before You Upgrade to Release 3.3.2

If you have (1) applied this patch to Release 3.3.1 and are upgrading to Release 3.3.2 or (2) have upgraded from Release 3.3.0 to 3.3.1, complete these steps before you begin:

1. SSH to the Linux VM and enter sbin/service analytics stop to stop the analytics service.

2. Check if /db/data/postmaster.pid and, if so, remove it if it.

3. Enter /sbin/service analytics start to restart the analytics service.

To apply this patch to Release 3.3.2 or 3.3.1:


Step 1 Download analyticsPatches-3.3.x-feb-2013 from
Media Experience Engine Patches > 3.3.X http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 2 Save the file to a Unix server that the Cisco MXE 3500 can access.

Step 3 SSH to mxe_IP_address , log in as admin , and select System Command Prompt from the Cisco MXE Appliance Configuration Menu. The command prompt displays.

Step 4 Enter cd /tmp to change directory.

Step 5 Copy the patch by entering scp ip_address : path where ip_address: path is the IP address of the machine and directory path to the patch that you downloaded. You should now see the file analyticsPatches-3.3.x-feb-2013 in the /tmp folder.

Step 6 Enter tar xzvf analyticsPatches-3.3.x-feb-2013 to untar the file. You should see an analyticsPatches-3.3.x-feb-2013 folder in the /tmp folder.

Step 7 Enter cd analyticsPatches-3.3.x-feb-2013 to change directory.

Step 8 Enter this command to apply the patch:

sh ./patchAnalytics.sh

Step 9 Exit command shell and SSH session.


 

AnalyticsMemoryIssue Patch

This patch applies to CSCue93265 and CSCue93280 and to Release 3.3.2 and Release 3.3.1.


Note You must install this patch again if you upgrade to Release 3.3.2 from 3.3.1.



Note In a clustered deployment, install the patch on only the RM.



Step 1 Download analyticsMemoryIssue.tar.gz from
Media Experience Engine Patches > 3.3.X http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 2 Save the file to a Unix server that the Cisco MXE 3500 can access.

Step 3 SSH to mxe_IP_address , log in as admin , and select System Command Prompt from the Cisco MXE Appliance Configuration Menu. The command prompt displays.

Step 4 Enter cd /tmp to change directory.

Step 5 Copy the patch by entering scp ip_address : path where ip_address: path is the IP address of the machine and directory path to the patch that you downloaded. You should now see the file analyticsMemoryIssue.tar.gz in the /tmp folder.

Step 6 Enter tar -xvzf analyticsMemoryIssue.tar.gz to untar the file. You should see an analyticsMemoryIssue folder in the /tmp folder.

Step 7 Enter cd analyticsMemoryIssue to change directory.

Step 8 Enter these commands to stop the following services:

/sbin/service mtagger stop

Stopping MediaTagger Service (mtagger): [ OK ]

/sbin/service ssrdb stop

Stopping SpeakerId Repository DB Service (ssrdb): [ OK ]

Step 9 Enter these commands to copy the patch files to the following directories:

cp target/bin/* /opt/cisco/csalt/ssr/bin/

cp: overwrite `/opt/cisco/csalt/ssr/bin/SSRCollect'? y

cp: overwrite `/opt/cisco/csalt/ssr/bin/SSRCollect_filebased'? y

cp: overwrite `/opt/cisco/csalt/ssr/bin/SSRConnect'? y

cp target/lib/* /opt/cisco/csalt/ssr/lib/

cp target/lib/* /opt/system/netsensor/lib

Step 10 Enter these commands commands to restart following services:

/sbin/service ssrdb start

Starting SpeakerId Repository DB Service (ssrdb): [ OK ]

/sbin/service mtagger start

Starting MediaTagger Service (mtagger): [ OK ]

Step 11 Exit command shell and SSH session.


 

Documentation Updates

This is the documentation update for Release 3.3:

Quick Start Hardware Installation Guide for Cisco Media Experience Engine 3500 (Release 3.3)
“Powering and Configuring the Cisco MXE 3500” Section

Added the following note between Step 3 and Step 4:

Step 3: Press Alt+F1 and then press Enter.


Note Wait a few minutes while the system boots. You will get a login prompt when the system is ready.


Step 4: Log in with the following default credentials:

  • User Name: admin
  • Password: change_it

Related Documentation

For a list of available Cisco MXE 3500 documentation, see the Guide to Documentation for Cisco Media Experience Engine 3500 at the following URL:

http://www.cisco.com/en/US/products/ps9892/products_documentation_roadmaps_list.html

Getting Information About Accessibility and Cisco Products

For information about the accessibility of this product, contact the Cisco accessibility team at accessibility@cisco.com.

Providing Documentation Feedback

To provide feedback on this Cisco MXE 3500 document, or to report an error or omission, you can use the online, Embedded Feedback form that appears on the left side of the screen at the following URL:

http://www.cisco.com/en/US/docs/video/mxe/3500/sw/3_x/release/note/mxe3500rn_33.html

Alternatively, you can send feedback to mxe-doc@cisco.com .

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html .

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