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Cisco MXE 3500 Series (Media Experience Engines)

Release Notes for Cisco Media Experience Engine 3500 Release 3.0

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Release Notes for Cisco Media Experience Engine 3500 Release 3.0

Table Of Contents

Release Notes for Cisco Media Experience Engine 3500 Release 3.0

Introduction

Browser Requirements

Installation and Upgrade Requirements

Supported Deployment Models

Licensed Features

Obtaining the Cisco MXE 3500 Release 3.0 April 5, 2010, Patch

Important Notes

Feature Support Matrix

File-to-File Transcoding

Live Streaming (IP Capture)

Caveats

Using the Bug Toolkit

Open Hardware Caveats

Open Software Caveats

Resolved Caveats

Troubleshooting

Documentation Updates

Quick Start Hardware Installation Guide for Cisco MXE 3500

Hardware Installation Guide for Cisco MXE 3500

Related Documentation

Providing Documentation Feedback

Obtaining Documentation and Submitting a Service Request


Release Notes for Cisco Media Experience Engine 3500 Release 3.0


Revised: May 7, 2010

This document provides information about features and caveats for Cisco Media Experience Engine 3500 (Cisco MXE 3500), Release 3.0.

Introduction

Browser Requirements

Installation and Upgrade Requirements

Important Notes

Feature Support Matrix

Caveats

Troubleshooting

Documentation Updates

Related Documentation

Providing Documentation Feedback

Obtaining Documentation and Submitting a Service Request

Introduction

Cisco MXE 3500 is an appliance that provides comprehensive transcoding services and integrates into the network to deliver the following media processing capabilities:

Video content to be shared across the network to virtually any type of endpoint

Innovative post production features that transform ordinary video content into studio quality output

Collaboration with other applications delivered by Cisco's suite of media products

Ingest of MPEG-2 Transport Streams (MPEG-2 video payload and AC3 or Layer II audio payload) and output of stream transcoded to WMV, Flash 8, or H.264 formats

Extraction of an audio track from a video and performing speech-to-text transcription and graphic overlays (subtitles)

The Cisco MXE 3500 Resource Manager augments the capabilities of the Cisco MXE 3500 by intelligently load balancing job processing across multiple Cisco MXE 3500 devices and by delivering fault tolerance to deployment.

Browser Requirements

You must use one of following web browsers to access the Folder Attendant UI or Web UI:

Firefox 3 or later. Firefox 3.5 is recommended.

Internet Explorer 7 or later. Internet Explorer 8 is recommended.


Note When accessing Cisco MXE 3500 UIs, set your display resolution to 1280 x 1024 pixels for best results, or you may encounter issues with scrolling and display (CSCsu29805).


For information about the Cisco MXE 3500 components, see the User Guide for Cisco Media Experience Engine 3500.

Installation and Upgrade Requirements

The Cisco MXE 3500 is an appliance on which the Cisco MXE 3500 Release 3.0 software comes installed. This section includes the following topics:

Supported Deployment Models

Licensed Features

Obtaining the Cisco MXE 3500 Release 3.0 April 5, 2010, Patch

Supported Deployment Models

You can deploy Cisco MXE 3500 in the following two configurations:

Standalone Deployment—This deployment consists of one or more Cisco MXE 3500 devices running as individual devices, each with its own license, user interfaces, job profiles, and so on. This deployment supports one predefined administrative user. The following software product ID (PID) supports this deployment: MXE-3500-v3LIC-K9. See also the "Licensed Features" section.

Resource Manager Deployment—This deployment consists of one or more Cisco MXE 3500 devices running as a single group with one set of user accounts, job profiles, licensed features, and user interfaces; additionally, this deployment includes the User Administration feature.

There are two types of Cisco MXE 3500 devices in a Resource Manager deployment: a single Cisco MXE 3500 Resource Manager and up to nine Cisco MXE 3500 Resource Nodes. The Resource Manager not only functions as a multidevice manager that load balances transcoding jobs across the Resource Nodes, but also functions as a Resource Node that performs transcoding jobs. The following software PIDs support this deployment:

MXE-3500-RM-LIC (Cisco MXE 3500 Resource Manager License)

MXE-3500-RN-LIC (Cisco MXE 3500 Resource Node License)

MXE-3500-RM-LIC-U= (Cisco MXE 3500 Resource Manager License Upgrade)

MXE-3500-RN-LIC-U= (Cisco MXE 3500 Resource Node License Upgrade)

See also the "Licensed Features" section.

Licensed Features

This release supports the following additionally licensed features:

MXE-3500-STT-LIC (Speech-to-Text Feature)


Note Cisco MXE 3500 ships with a few general speaker profiles that are trained for common regional accents in the United States. You can obtain a speaker-independent profile on Cisco.com in the Video, Cable and Content Delivery > Media Experience Engines > Cisco MXE 3000 Series > Cisco MXE 3500 software download area.


MXE-3500-GR-LIC (Graphics Overlay Feature)

MXE-3500-LIVE-LIC (Live Streaming Feature)

For details about obtaining a license file to enable the software for your deployment, see the Deployment and Administration Guide for Cisco Media Experience Engine 3500. This guide also provides information about installing a license, configuring the Cisco MXE 3500, upgrading from a standalone to a Resource Manager deployment, and troubleshooting deployments. You can access the guide at the following URL:

http://www.cisco.com/en/US/products/ps9892/prod_maintenance_guides_list.html


Note Before you request a software license on Cisco.com for your deployment, see the Deployment and Administration Guide for Cisco Media Experience Engine 3500 for licensing requirements.


Obtaining the Cisco MXE 3500 Release 3.0 April 5, 2010, Patch

This patch disables the "Add Silent Track" option and adds two preprocessor profiles to the DMP_4300_VO.mpeg.awp and DMP_4400_VO.h264.awp default profiles. This patch does not revise the software version, which remains Release 3.0.

Before You Begin

You must have an account on Cisco.com to access the software download website.

Procedure


Step 1 Go to http://www.cisco.com/cisco/web/download/index.html.

Step 2 In the Select a Software Product Category area, choose Video, Cable and Content Delivery.

Step 3 Choose Media Experience Engines > Cisco MXE 3000 Series > Cisco MXE 3500 > Media Experience Engine Patches.

Step 4 Click Latest Releases > 3 > 3.0.0. The link to the software is on the right side of the browser window.

Step 5 Click Download Now and save MXE3500-SW-UPG-PATCH-1.zip to a temporary media, such as a flash drive, or to a network server that you can access from the Cisco MXE 3500 when you install the patch.

Step 6 See the readme.txt file that is included inMXE3500-SW-UPG-PATCH-1.zip for installation instructions.


Important Notes

Standalone and Resource Manager Deployments

Directories must be configured only as UNC paths to a network share for Cisco MXE 3500 Resource Manager deployments. Directory locations must be accessible to all Hosts.

Directories can be configured as local paths or UNC paths for Cisco MXE 3500 standalone deployments. Directory locations must be accessible to all Hosts.

File Formats

A maximum of 8 audio tracks is supported with QuickTime format.

Re-wrapping is supported only for MPEG Encoder with an MPEG-PS input file (CSCsu08447).

Job Profiles

Cisco MXE 3500 ships with preconfigured Job Profiles. A Job Profile is a template that defines how jobs are processed, and it contains the settings that are required to process jobs from beginning to end. Job Profiles are optimized for different types of input media, encoding output, and distribution, and they align with modern distribution devices, such as iPod, iTunes, and so on. See the "Standard Cisco MXE 3500 Job Profiles" section in the User Guide for Cisco Media Experience Engine 3500 to learn more about the preconfigured Job Profiles.


Caution We strongly recommend that you use the preconfigured Job Profiles and change settings only if you understand the consequences. Modifying preconfigured Job Profile settings or creating new Job Profiles with settings that media standards do not support can result in job processing failures or produce undesirable output.

User Interface

The Live Capture feature using Capture Card hardware is not supported; related settings are nonfunctional (CSCsr96178).

Tape jobs are not supported.

Forensic Watermarking and Fingerprint features are not supported; therefore, related settings are nonfunctional.

Configuration of Quicktime encoder setting is done through a direct access to the device, not through the Web UI. See the User Guide for Cisco Media Experience Engine 3500 for more information.

The User Administration and Profile Spaces features are not available with Cisco MXE 3500 standalone deployment. The User Administration feature is available only with a Resource Manager deployment. See also the "Supported Deployment Models" section.

IP Capture

The maximum supported resolution of input stream is 1080i, and only MPEG-2 encoding is supported for input payload. The maximum resolution of output stream is 720p.

In a Resource Manager configuration, only one Cisco MXE 3500 device can stream the Windows Media Video output. See the Deployment and Administration Guide for Cisco Media Experience Engine 3500 for more information.

We recommend that you configure an IP Capture job to use the Immediate mode. Otherwise, as the IP Capture job progresses, an intermediate file that continuously grows is created, filling up the disk storage and affecting the operation of the device.

Take care when archiving the output of an IP Capture job on the local disk storage of the device or on an external storage device. As the IP Capture job progresses, an archive file that continuously grows is created, filling up the disk storage and affecting the operation of the device or external storage device.

Speech to Text

You can obtain an additional speaker-independent speech profile on Cisco.com in the Video, Cable and Content Delivery > Cisco MXE 3500 software download area.

We recommended that the audio input is via a direct microphone /lapel microphone connection (LINE IN) to the camcorder/recording device. It is imperative that the video recording is carried out with quiet surroundings (low ambient noise). See the Deployment and Administration Guide for Cisco Media Experience Engine 3500 on Cisco.com for more information.

Feature Support Matrix

This section includes the following topics:

File-to-File Transcoding

Live Streaming (IP Capture)

File-to-File Transcoding

Table 1 lists the maximum number of input files that can be transcoded simultaneously into output files on a single Cisco MXE 3500.

Table 1 Maximum Number of Files for File-to-File Transcoding on Cisco MXE 3500

Video Resolution
Maximum Number of Input Files

Input: 1080p

Output: 1080p

41

Input: 480p

Output: 480p

91

1 For file-to-file transcoding using MPEG or H.264 encoder profiles with external multiplexer: Only one job can run at a time (CSCtf25130).


Live Streaming (IP Capture)

Table 2 describes maximum number of jobs that can be run simultaneously on a single Cisco MXE 3500.

.

Table 2 Maximum Number of Simultaneous Jobs for IP Capture on Cisco MXE 3500 

Encoder
Video Resolution
Output
IP Webcast
Without Archive
IP Webcast
With Archive
File

WMV

Input: 1080i

Output: 720p

2

2

21

Input: 720p

Output: 720p

2

2

21

Input: 480i (NTSC)

Output: 480p

9

9

91

Flash 8

Input: 1080i

Output: 720p

Not Supported

Not Supported

Not Supported

Input: 720p

Output: 720p

1

1

1

Input: 480i (NTSC)

Output: 480p

9

9

9

H.264

Input: 1080i

Output: 720p

Not Supported

Not Supported

Not Supported

Input: 720p

Output: 720p

1

1

1

Input: 480i (NTSC)

Output: 480p

1

1

1

Real

Input: 1080i

Output: 720p

Not Available

Not Available

1

Input: 720p

Output: 720p

Not Available

Not Available

1

Input: 480i (NTSC)

Output: 480p

Not Available

Not Available

Flash 7

Input: 1080i

Output: 720p

Not supported

Not supported

12

Input: 720p

Output: 720p

Not supported

Not supported

12

Input: 480i (NTSC)

Output: 480p

Not supported

Not supported

12

Quicktime

Input: 1080i

Output: 720p

Not supported

Not supported

12

Input: 720p

Output: 720p

Not supported

Not supported

12

Input: 480i (NTSC)

Output: 480p

Not supported

Not supported

12

MPEG-2

Input: 1080i

Output: 720p

Not supported

Not supported

13

Input: 720p

Output: 720p

Not supported

Not supported

13

Input: 480i (NTSC)

Output: 480p

Not supported

Not supported

13

1 WMV Encoder Complexity must be set to 0.

2 Works only in immediate mode, not in fast start mode. Limit the duration to only a few minutes, or RAM memory usage will exceed available memory, causing unpredictable behavior.

3 Available only in standalone configuration.


Caveats

This section includes the following topics:

Using the Bug Toolkit

Open Hardware Caveats

Open Software Caveats

Resolved Caveats

Using the Bug Toolkit

You can search for problems by using the Cisco Software Bug Toolkit. Known problems (bugs) are graded according to severity level.

Before You Begin

To access Bug Toolkit, you need the following:

Internet connection

Web browser

Cisco.com user ID and password

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Sign in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the Search for Bug ID field, then click Go.


Tip For information about how to search for bugs, create saved searches, create bug groups, and so on, click Help on the Bug Toolkit page.



Open Hardware Caveats

Table 4 lists the open hardware caveats for Cisco MXE 3500 and includes severity 1, severity 2, and severity 3 caveats.

Because defect status continually changes, this table provides a snapshot of the defects that were open at the time of the release. For an updated list of open defects, access the Bug Toolkit.

Table 3 Open Caveats for Cisco MXE 3500 

Identifier
Severity
Component
Headline

CSCtf85351

3

mxe_hardware

Front panel orange LED keeps glowing due to having a single PSU


Open Software Caveats

Table 4 describes possible unexpected behavior by Cisco MXE 3500 , includes severity 1, severity 2, and severity 3 open caveats, and is sorted by severity and then by identifier in alphanumeric order.

Because defect status continually changes, this table provides a snapshot of the defects that were open at the time of the release. For an updated list of open defects, access the Bug Toolkit.

Table 4 Open Caveats for Cisco MXE 3500 

Identifier
Severity
Component
Headline

CSCtc50123

3

mxe_3500_webui

Temp directory is not validated while creating and configuring a new Host

CSCtc50291

3

mxe_3500_webui

Keyboard tab key and up and down arrows keys do not work to navigate Web UI

CSCtc50307

3

mxe_3500_webui

Display resolution must be set at 1280 x 1024 when accessing from Firefox

CSCtc50309

3

mxe_3500_webui

Display resolution must be set at 1280 x 1024 when accessing from Internet Explorer 7

CSCtc50316

3

mxe_3500_webui

A profile can be deleted even if other existing job profiles are include it

CSCtc50692

3

mxe_3500_stt

STT jobs show time elapsed under "%completion" in Job Status

CSCtc50792

3

mxe_3500_webui

Host name is not validated while creating & configuring a new Host

CSCtc50811

3

mxe_3500_stt

Speaker profile location cannot be changed to a server or a network share

CSCtc50826

3

mxe_3500_webui

Job will succeed with bumper file option enabled without a bumper file

CSCtc50832

3

mxe_3500_webui

Real Audio encoder output sampling rate may be different from profile

CSCtc50842

3

mxe_3500_webui

Flash 7 encoding does not support HD resolution (720p or higher)

CSCtc50846

3

mxe_3500_webui

Incorrect output resolution may result in the output of DV PAL encoder

CSCtc62792

3

mxe_3500_ip_ingest

1080i MPEG-2 TS IP capture ingest fails for Flash and H.264 stream output

CSCtc82902

3

mxe_3500_webui

Transcoding fails for input video with WMA 10 audio

CSCtc85368

3

mxe_tools

Thumbnail is not captured for TIFF image format.

CSCtc85401

3

mxe_3500_webui

Unable to provide files located on network share for file transcoding

CSCte62913

3

mxe_3500_webui

SFTP is not supported

CSCte62937

3

mxe_3500_webui

Firefox users must manually enter NTSC/PAL GOP setting in MPEG profile

CSCte62976

3

mxe_3500_webui

H.264 audio multiplexing for AAC shows invalid options

CSCte64654

3

mxe_3500_ip_ingest

Only one node in a multinode (Resource Manager) configuration can stream out in WMV in IP capture

CSCte67440

3

mxe_3500_webui

Reports are generated properly but cannot be saved using Web UI

CSCte67716

3

mxe_3500_ip_ingest

IP capture of one stream simultaneously to WMV and Flash 8 does not work

CSCtf25130

3

mxe_3500_webui

Only one job can run at a time for profiles with external multiplexer

CSCtf85351

3

mxe_hardware

Front panel orange LED keeps glowing due to having a single PSU

CSCtg02310

3

mxe_3500_webui

DMP4400 profile generates incomplete output for mp4,avi,flv & wmv inputs


Resolved Caveats

This section lists caveats that are resolved in Cisco MXE 3500 but that might be open in earlier releases.

Unless otherwise noted, these caveats apply to all releases. Because defect status continually changes, be aware that the tables reflects a snapshot of the defects that were resolved at the time this report was compiled. For more information about an individual defect, click the associated identifier in the table to access the online record for that defect, including workarounds. For an updated view of open defects, access the Bug Toolkit.

Table 4 lists the caveats that he April 5, 2010, patch resolves. See the "Obtaining the Cisco MXE 3500 Release 3.0 April 5, 2010, Patch" section for more information.

Table 5 Resolved Caveats for Cisco MXE 3500 

Identifier
Severity
Component
Headline

CSCtf82236:

3

mxe_3500_webui

MXE Flip and CTRS jobs fail when using the default FLIP and CTRS profiles

CSCtd79353

3

mxe_3500_webui

Jobs using DMP_4300_VO and DMP_4400_VO profiles fail


Troubleshooting

The following Cisco MXE 3500 documents provide troubleshooting information:

The Deployment and Administration Guide for Cisco Media Experience Engine 3500 provides troubleshooting information for system-level issues.

The User Guide for Cisco Media Experience Engine 3500 provides troubleshooting information for the Web UI.

The Hardware Installation Guide for Cisco Media Experience Engine 3500 provides troubleshooting information for the hardware.

Documentation Updates

This section includes the following topics:

Quick Start Hardware Installation Guide for Cisco MXE 3500

Hardware Installation Guide for Cisco MXE 3500

Quick Start Hardware Installation Guide for Cisco MXE 3500

The "Shipping Carton Contents" section in the printed version of this guide states that Cisco MXE 3500 ships with two software recovery DVDs. Only one software recovery DVD ships.

The "Installing the Cisco MXE 3500" section now states "Do not remove" the DVD-RW drive and Hard drive (two) in the Front Panel Features table.

Added the following caution to the "Installing the Cisco MXE 3500" section: We recommend that you use the supplied attachment hardware to rack-mount the system. Failure to use the correct hardware or to follow the correct procedures could result in damage to the system. For rack requirements an installation procedures, see the Hardware Installation Guide for Cisco MXE 3500.

Hardware Installation Guide for Cisco MXE 3500

The "Overview" Chapter now states "Do not remove" the DVD-RW drive and Hard drive (two) in the Front Panel Features table.

Added the following caution to the "Rack Requirements" section in the Installing the Cisco MXE 3500 chapter: We recommend that you use the supplied attachment hardware to rack-mount the system. Failure to use the correct hardware or to follow the correct procedures could result in damage to the system.

Related Documentation

For a list of available Cisco MXE 3500 documentation, see the Guide to Documentation for Cisco Media Experience Engine 3500 at the following URL:

http://www.cisco.com/en/US/products/ps9892/products_documentation_roadmaps_list.html

Providing Documentation Feedback

To provide feedback on this Cisco MXE 3500 document, or to report an error or omission, you can use the online, Embedded Feedback form that appears on the left side of the screen at the following URL:

http://www.cisco.com/en/US/docs/video/mxe/3500/sw/3_x/release/note/mxe3500rn.html

Alternatively, you can send feedback to mxe-doc@cisco.com.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.