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Cisco MXE 3500 Series (Media Experience Engines)

Release Notes for Cisco MXE 3500 Release 3.3.2 on the Cisco MXE 3500 V3 Appliance

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Table of Contents

Release Notes for Cisco MXE 3500 Release 3.3.2 on the Cisco MXE 3500 V3 Appliance

Contents

Release Features

Browser Requirements

Supported Software Migration on Cisco MXE 3500 V3

Compatibility Matrix

Installation Notes

Caveats

Using the Bug Toolkit

Open Caveats

Resolved Caveats

Patches and Fixes

AnalyticsPatches-3.3.x-feb-2013

AnalyticsMemoryIssue Patch

Samba Denial of Service Patch

Apache Struts2 Patch

Related Documentation

Obtaining Documentation and Submitting a Service Request

Release Notes for Cisco MXE 3500 Release 3.3.2 on the Cisco MXE 3500 V3 Appliance

Revised: March 17, 2014

 

This document describes new and changed features, requirements, and known issues for Cisco MXE 3500 Release 3.3.2 software installed on the Cisco MXE 3500 V3 appliance.

The Cisco MXE 3500 V3 appliance is based on the Cisco UCS C220 M3 server.

Release Features

Cisco MXE 3500 Release 3.3.2 includes all Release 3.3.x features and applicable patches; it does not introduce any new features. You can deploy the Cisco MXE 3500 V3 appliance in your existing Cisco Capture Transform Share solution network.

For additional feature information about Cisco MXE 3500 Release 3.3.x, see the release notes on Cisco.com:
http://www.cisco.com/en/US/products/ps12130/prod_release_notes_list.html

For more deployment and configuration information, see the product documentation on Cisco.com: http://www.cisco.com/en/US/products/ps12130/tsd_products_support_series_home.html

Browser Requirements

You must use one of following web browsers to access the Cisco MXE 3500 Web UI:

  • Firefox Version 3 or later (Firefox 3.5 is recommended)
  • Internet Explorer Version 8

Supported Software Migration on Cisco MXE 3500 V3

In addition to new installations of Cisco MXE 3500 Release 3.3.2, Cisco MXE 3500 V3 supports the following software migration paths:

  • Cisco MXE 3500 Version 2 (V2) hardware running Release 3.3.2 > Cisco MXE 3500 V3 hardware running Release 3.3.2
  • Cisco MXE 3500 Version 2 (V2) hardware running Release 3.3.1 > Cisco MXE 3500 V3 hardware running Release 3.3.2

For migration instructions, see the Server Platform Migration Guide for Cisco MXE 3500 Release 3.3.2 at http://www.cisco.com/en/US/products/ps12130/prod_installation_guides_list.html .

Compatibility Matrix

Cisco MXE 3500 Release 3.3.2 on the Cisco MXE 3500 V3 appliance is compatible with these Capture-Transform-Share product releases:

 

Product
Release

Cisco Show and Share

Release 5.2.1 and later

Cisco TelePresence Content Server (TCS)

Release 5.2 and later


Note The Cisco MXE 3500 Windows OS requires QuickTime 7.7.5 for best results when transcoding MP4 files within the Capture Transform Share environment.


For supported product workflows, also see the Software Compatibility Matrix for Capture Transform Share Workflows:
http://www.cisco.com/en/US/docs/video/mxe/3500/sw/3_x/compatibility/matrix/Compatibility.html

Installation Notes

  • Clustered deployments—All cluster members must be the same version hardware. For example, group only Cisco MXE 3500 V3 appliances in the cluster. Do not mix Cisco MXE 3500 V2 and Cisco MXE 3500 V3 appliances in the same cluster.
  • Encoder profile task mode—We recommend that all jobs should run in the Immediate mode.
  • Pulse force sync—If the Pulse video analytics feature is enabled, after you have restored the backup file on a appliance you should access the Pulse UI and perform a force synchronization. This will confirm that Pulse has the correct IP address.
  • Default Profiles—Do not alter and overwrite the default profiles. Use Save As to save the profile with a different name before modifying the profile settings.

Caveats

This section includes the following topics:

Using the Bug Toolkit

Use the Cisco Software Bug Toolkit to search for problems.

Before You Begin

To access Bug Toolkit, you need the following:

  • Internet connection
  • Web browser
  • Cisco.com user ID and password

Follow these steps to use the Cisco Software Bug Toolkit:


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs .

Step 2 Sign in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the Search for Bug ID field, then click Go .


 

Open Caveats

Table 1 lists the open caveats for Cisco MXE 3500 and includes Severity 2 and Severity 3 caveats.

Because defect status continually changes, this table provides a snapshot of the defects that were open at the time of the release. For an updated list of open defects, access the Bug Toolkit.

 

Table 1 Open Caveats in Cisco MXE 3500 Release 3.3.2

Identifier
Description

CSCuc79424

PCI errors during installation of Cisco MXE 3500 Release 3.3.2. These PCI-related errors can appear:

0:00:00:03.389: cpu0:4096)PCI: 2804 failed for 000:128:00.0

There is no workaround. The error messages do not affect software installation.

CSCtq01074

Configure Hostname/Domain name does not display current configuration.

There is no workaround. The user has to provide the new hostname/DNS without being able to see the existing values on the same screen.

CSCts53583

SUI: Local Account Passwords containing special characters (%&*) could not log in.

There is no workaround. Special characters are not allowed for local account passwords for the Video Conversion Interface.

CSCts47520

User entered tags in the Video Conversion Interface are truncated to 45 characters when published to Cisco Show and Share.

The workaround is to enter tags within the maximum limit of 45 characters.

CSCts83731

The IP stop trigger option does not work sometimes for live streaming.

The workaround is to set pre-filter option to Optimize for Speed (Preprocessor profile) and immediate (Encoder profile) for live jobs. If “Optimize for Quality” is required, the job can be manually stopped from MXE Web UI Job Status page.

CSCts49348

In the Video Conversion Interface, the Show and Share upload button is available for upload in the Your Results page before transcoding is complete.

The workaround is to submit transcoded file to Show and Share from the Job Status page. In the Job Status page, the video can only be published to Cisco Show and Share after transcoding is complete. In case an incomplete file is uploaded to Cisco Show and Share, go to the Show and Share portal and delete the file, then republish the file from Video Conversion Interface after transcoding has been completed.

CSCtr57953

In the Video Conversion Interface, upload to Show and Share fails if a combination of IP address and DNS is used in SUI Admin configuration.

The workaround is to submit transcoded file to Show and Share from the Job Status page. In the Job Status page, the video can only be published to Cisco Show and Share after transcoding is complete. In case an incomplete file is uploaded to Cisco Show and Share, go to the Show and Share portal and delete the file, then republish the file from Video Conversion Interface after transcoding has been completed.

CSCtr36959

The AD settings need to be saved again after changing the MXE Hostname. After changing the Cisco MXE 3500 hostname and IP Address, AD protected shared folders are not accessible and all jobs fail.

The workaround is to navigate to the Shared Folder Access Settings on the Cisco MXE 3500 UI. Click Save without changing any configuration.

CSCtx92616

Support VOIP audio type in WebEx .arf transcoding. This file type is not yet supported; there is no workaround.

CSCty29182

WAV encoding goes to pending state. When an .mp3 to .wav transcoding job is submitted, the .wav encoding changes to the pending state. The Health Status Page also displays that the .wav worker is Offline.

The workaround is to RDC to the Windows VM and rename:

C:\Program Files\Cisco\Media Experience Engine\bin\WaveEncoder.exe
to
C:\Program Files\Cisco\Media Experience Engine\bin\WavEncoder.exe

CSCub91160

H.264 process stops at around 98% while the job status shows completed. For appliances running software version 3.3.1, MP4 file transcoding jobs show completed while the H.264 process displays as 98% running. This is the workaround:

1. In the Cisco MXE 3500 UI, navigate to Administration > System Settings .

2. For the encoder you are using (for example, H.264) change the Output Directory setting.

Note This change affects all H.264 encoders not just one profile. The following steps are required for all H.264 profiles in use.

3. Navigate to New Profile > Distribution > Delivery .

a. In the Common window, enable these check boxes:

Profile Enabled

Use selected profiles

b. In the Delivery Formats window, enable the check box for the desired profile (for example, H.264) and select the profiles to deliver. This will pair the delivery profile with a specific encoder.

c. Save the profile.

4. Open the Specific Job Profile and navigate to Distribution. In the Delivery window select the profile that you saved in Step 3. Your job should look like the following screenshot. Save the profile. You should see all output delivered to MXE-RM-IP\output.

5. Repeat these steps for all the job profiles that are in use.

 

 

CSCuc84385

Large Files from TCS to MXE fails. Large videos that are uploaded from Cisco TCS to Cisco MXE 3500 are not transcoded and are failing with the error “Unable to locate input file” even though the uploaded file is present in the TCS/Shared directory on the MXE 3500.

There is no workaround.

Resolved Caveats

Table 2 describes the software caveats that were resolved in Cisco MXE 3500 Release 3.3.2.

 

Table 2 Resolved Caveats in Cisco MXE 3500 Release 3.3.2

Identifier
Description

CSCtu37637

Enable live stream output to play on VLC player.

CSCtu55663

TCS joined video is stretched when uploaded to Show and Share with Cisco MXE 3500 transcoding.

CSCtw56526

Composite ID reset after reboot.

CSCtx20390

Increase headerBufferSize for solr jetty.

CSCtx35225

Cisco TCS FTP user password expires.

CSCtx81886

SNS Failed to Update SID Database for Speakers with Apostrophe.

CSCtx92834

ARF transcoding job stalled at 0%.

CSCtx96304

SSR - OOB threshold for matching speakers need to be changed.

CSCtx99530

SSR crashes on a video.

CSCty14628

Monit: pidfile `/var/run/ssrdb.pid' does not contain a valid pidnumber.

CSCty71814

H.264 encoder generates numerous error messages that filled up ecs.log.

CSCtz05398

Cisco MXE 3500 generates incorrect in-point.

CSCtz13241

Analytics job failed with SSR communication failure message.

CSCtz14706

SSRDb crashed on restart and couldn't come up.

CSCtz18505

SSRdb and SSR Client services should always come up.

CSCua96966

Fix Max Queue Length Report.

CSCud62509

Speaker refresh fails after SSR database restart. See patch information in the “AnalyticsPatches-3.3.x-feb-2013” section.

CSCue25992

Speaker refresh hits solr database query limits. See patch information in the “AnalyticsPatches-3.3.x-feb-2013” section.

CSCue26022

Pulse analytics process hangs. See patch information in the “AnalyticsPatches-3.3.x-feb-2013” section.

CSCue93265

Mtagger/ssrLib failed to start because of 4GB limit. See patch information in the “AnalyticsMemoryIssue Patch” section.

CSCue93280

Memory Mtagger/SSR requires 4GB+ for 1.1GB compressed model. See patch information in the “AnalyticsMemoryIssue Patch” section.

CSCui19998

MXE-3500 Samba denial of service vulnerability. See patch information in the “Samba Denial of Service Patch” section.

CSCui48757

MXE - Apache Struts2 command execution vulnerability. See patch information in the “Apache Struts2 Patch” section.

Patches and Fixes

AnalyticsPatches-3.3.x-feb-2013

This patch applies to CSCue26022, CSCud11339, CSCud62509, CSCue25992 and to Release 3.3.2.


Note In a clustered deployment, install the patch on only the RM.



Step 1 Download analyticsPatches-3.3.x-feb-2013 from
Media Experience Engine Patches > 3.3.X http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 2 Save the file to a Unix server that the Cisco MXE 3500 can access.

Step 3 SSH to mxe_IP_address , log in as admin , and select System Command Prompt from the Cisco MXE Appliance Configuration Menu. The command prompt displays.

Step 4 Enter cd /tmp to change directory.

Step 5 Copy the patch by entering scp ip_address : path where ip_address: path is the IP address of the machine and directory path to the patch that you downloaded. You should now see the file analyticsPatches-3.3.x-feb-2013 in the /tmp folder.

Step 6 Enter tar xzvf analyticsPatches-3.3.x-feb-2013 to untar the file. You should see an analyticsPatches-3.3.x-feb-2013 folder in the /tmp folder.

Step 7 Enter cd analyticsPatches-3.3.x-feb-2013 to change directory.

Step 8 Enter this command to apply the patch:

sh ./patchAnalytics.sh

Step 9 Exit command shell and SSH session.


 

AnalyticsMemoryIssue Patch

This patch applies to CSCue93265 and CSCue93280 and to Release 3.3.2.


Note In a clustered deployment, install the patch on only the RM.



Step 1 Download analyticsMemoryIssue.tar.gz from
Media Experience Engine Patches > 3.3.X http://www.cisco.com/cisco/software/type.html?mdfid=282815279&flowid=29121.

Step 2 Save the file to a Unix server that the Cisco MXE 3500 can access.

Step 3 SSH to mxe_IP_address , log in as admin , and select System Command Prompt from the Cisco MXE Appliance Configuration Menu. The command prompt displays.

Step 4 Enter cd /tmp to change directory.

Step 5 Copy the patch by entering scp ip_address : path where ip_address: path is the IP address of the machine and directory path to the patch that you downloaded. You should now see the file analyticsMemoryIssue.tar.gz in the /tmp folder.

Step 6 Enter tar -xvzf analyticsMemoryIssue.tar.gz to untar the file. You should see an analyticsMemoryIssue folder in the /tmp folder.

Step 7 Enter cd analyticsMemoryIssue to change directory.

Step 8 Enter these commands to stop the following services:

/sbin/service mtagger stop

Stopping MediaTagger Service (mtagger): [ OK ]

/sbin/service ssrdb stop

Stopping SpeakerId Repository DB Service (ssrdb): [ OK ]

Step 9 Enter these commands to copy the patch files to the following directories:

cp target/bin/* /opt/cisco/csalt/ssr/bin/

cp: overwrite `/opt/cisco/csalt/ssr/bin/SSRCollect'? y

cp: overwrite `/opt/cisco/csalt/ssr/bin/SSRCollect_filebased'? y

cp: overwrite `/opt/cisco/csalt/ssr/bin/SSRConnect'? y

cp target/lib/* /opt/cisco/csalt/ssr/lib/

cp target/lib/* /opt/system/netsensor/lib

Step 10 Enter these commands commands to restart following services:

/sbin/service ssrdb start

Starting SpeakerId Repository DB Service (ssrdb): [ OK ]

/sbin/service mtagger start

Starting MediaTagger Service (mtagger): [ OK ]

Step 11 Exit command shell and SSH session.


 

Samba Denial of Service Patch

This patch addresses CSCui19998 and applies to Release 3.3.2. This procedure must be repeated on all Cisco MXE 3500 appliances, Resource Manager (RM) and Resource Node (RN).


Step 1 Verify that there are no jobs running on the Cisco MXE 3500.

Step 2 Download the CSCui19998_samba-patch_3.3.2.zip patch from Media Experience Engine Patches:
http://software.cisco.com/download/release.html?mdfid=282815279&flowid=29121&softwareid=282988657&release=3.3.2&relind=AVAILABLE&rellifecycle=&reltype=latest

Step 3 Copy the patch to \\mxe_ip_address\ temp , where mxe_ip_address is the IP address assigned to the Cisco MXE 3500 appliance.

Step 4 SSH to the ip_address of the RM or RN appliance (via putty) and select System Command Prompt .

a. Cd to /mnt/temp .

b. Run the command unzip CSCui19998_samba-patch_3.3.2.zip .

c. Cd to 3.3.2-samba patch .

d. Run the command unzip vulnerability-samba-patch-3.3.2.zip .

e. Cd to vulnerability-samba-patch .

f. Run the command sh vulnerability-samba-patch.sh .

Step 5 Exit the command shell and SSH session.


 

Apache Struts2 Patch

This patch addresses CSCui48757 and applies to Release 3.3.2. This procedure must be repeated on all Cisco MXE 3500 Resource Manager (RM) appliances.


Step 1 Verify that there are no jobs running on the Cisco MXE 3500.

Step 2 Download the StrutsPatch_CSCui48757.zip patch from Media Experience Engine Patches:
http://software.cisco.com/download/release.html?mdfid=282815279&flowid=29121&softwareid=282988657&release=3.3.2&relind=AVAILABLE&rellifecycle=&reltype=latest

Step 3 Copy the patch to \\mxe_ip_address\ temp , where mxe_ip_address is the IP address assigned to the Cisco MXE 3500 RM appliance.

Step 4 SSH to the ip_address of the RM appliance (via putty) and select System Command Prompt .

a. Cd to /mnt/temp .

b. Run the command unzip StrutsPatch_CSCui48757 .

c. Cd to StrutsPatch .

d. Run sh UpgradeStruts.sh .

Step 5 Exit the command shell and SSH session.


 

Related Documentation

  • Cisco MXE 3500 Documentation

http://www.cisco.com/en/US/products/ps12130/tsd_products_support_series_home.html

  • Cisco UCS C220 Documentation

http://www.cisco.com/en/US/products/ps10493/tsd_products_support_series_home.html

Information About Accessibility and Cisco Products

For information about the accessibility of this product, contact the Cisco accessibility team at accessibility@cisco.com.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html .

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