Cisco MXE 3500 Series (Media Experience Engines)

Quick Start Hardware Installation Guide for Cisco Media Experience Engine 3500, Release 3.3

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Table of Contents

Quick Start Hardware Installation Guide for Cisco Media Experience Engine Experience Engine Engine 3500

Shipping Carton Contents

Installation Overview

Powering and Configuring the Cisco MXE 3500

Next Steps

Related Documentation

Obtaining Documentation and Submitting a Service Request

Quick Start Hardware Installation Guide for
Cisco Media Experience Engine 3500

Revised: December 14, 2011, 78-19964-03


The Cisco Media Experience Engine (MXE) 3500 is an appliance that runs Cisco MXE 3500 Release 3.3 software.

This document provides an overview of the Cisco MXE 3500 hardware and instructions on how to enter the initial software configuration. After completing the initial configuration, use the web user interface (UI) to further configure the device.

For additional installation and configuration information, see the Cisco MXE 3500 documentation on For system requirements, important notes, limitations, open and resolved bugs, and last-minute documentation updates, see the release notes, also on

Shipping Carton Contents

Verify the contents of the shipping carton to ensure that you have all items necessary to install the Cisco MXE 3500. Save the packing material in case you need to repack the unit. If any item is missing or damaged, contact your Cisco representative or reseller for instructions.

The shipping carton includes these items:

  • 4-post rail kit
  • Cisco MXE 3500
  • Keyboard, video, mouse (KVM) cable
  • RJ-45 straight-through Ethernet cable
  • RJ-45-to-DB-9 serial cable
  • Power cord
  • Printed documentation
  • Software License Claim Certificate
  • Cisco MXE 3500 Installation DVD
  • (Standalone and Resource Manager appliances only) Cisco Resource Manager DVD 1-2 and DVD 2-2
  • (Resource Node appliances only) Cisco Resource Node DVD 1-2 and DVD 2-2

Installation Overview

Before installing the Cisco MXE 3500, read the Regulatory Compliance and Safety Information for Cisco MXE 3500 on


See the Hardware Installation Guide for Cisco Media Experience Engine 3500 on for the following:

  • Select and prepare an installation site that meet requirements.
  • Rack mounting instructions. The Cisco MXE 3500 occupies one rack unit. A 4-post rail kit is included in the shipment.

Caution We recommend that you use the supplied attachment hardware to rack-mount the system. Failure to use the correct hardware or to follow the correct procedures could result in damage to the system.

Use the following information when connecting peripheral cables and power cords to the rear panel of the Cisco MXE 3500.

Warning To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors.

Figure 1 shows the Cisco MXE 3500 front panel components. Figure 2 shows the rear panel components.

Figure 1 Cisco MXE 3500 Front Panel



DVD-RW drive—do not remove the DVD-RW


CPU fault LED


Hard drive (four)—do not remove the hard drives


Network activity LED


Console connector


System fault LED


Reset button

Caution Pressing the Reset button will reboot the Cisco MXE 3500 application. Any changes stored in memory will be lost.


Locator button and LED


Power supply fault LED


Power button and power status LED


Memory fault LED

Figure 2 Cisco MXE 3500 Rear Panel



Power supply (two—the second power supply is optional)


Video connector (DB15 VGA)


10/100 Ethernet management port (RJ-45)


Low-profile PCIe card slot


USB 2.0 connectors (two)


10/100/1000 Gigabit Ethernet port 1—use only port 1 to connect to the network


Serial connector (DB9)—not used


10/100/1000 Gigabit Ethernet ports—not used

Powering and Configuring the Cisco MXE 3500

Perform the initial configuration described in this section to enter the IP address for the appliance and set the password for the administrator account. The initial configuration enables the Cisco MXE 3500 to connect to the LAN. You can then access the Cisco MXE 3500 Web UI and Windows desktop at the Cisco MXE 3500 IP address for additional configuration.

The following equipment is required to perform the initial configuration:

  • Keyboard with USB connector
  • Monitor

Follow these steps for initial configuration:

Step 1 Connect the keyboard and monitor to the Cisco MXE 3500 rear panel. Connect your network cable to the 10/100/1000 Ethernet port 1 (see Figure 2).

Step 2 Press the power on/off/LED button on the Cisco MXE 3500 front panel.

Step 3 Press Alt+F1 and then press Enter.

Note Wait a few minutes while the system boots. You will get a login prompt when the system is ready.

Step 4 Log in with the following default credentials:

  • User Name: admin
  • Password: change_it

The configuration wizard launches, and Configure Network Settings screen displays.

Step 5 Enter these required network settings: IP Address, Network Mask, and Default Gateway, then click Next to continue. The Please Wait screen displays.

Warning The address range of is reserved for use by the Cisco MXE 3500 appliance. Do not configure the IP address in this range.

Step 6 Click OK . The Success screen displays.

Step 7 Click OK . The Configure Hostname and Domain Name screen displays.

Step 8 (Optional) Enter a hostname and domain name and click Next . The Configure DNS Server screen displays.

Step 9 (Optional) Enter a DNS server and click Next . The Configure NTP Server screen displays.

Step 10 (Optional) Enter an NTP server and click Next . The Modify and Synchronize Admin Password screen displays.

Step 11 Enter and re-enter a new password for the admin user account and click Next . The Please Wait screen displays.

Note This updates and synchronizes the administrator account password for the Linux OS, Windows OS, ESXi, and Cisco MXE 3500 web UI.

Step 12 Click OK . The Password Changed screen displays.

Step 13 Click OK. The Enable/Disable Shared Folder Password screen displays.

Step 14 (Optional) Press the spacebar to require a password for shared folders and click Next . The Configuration Complete screen displays.

Note If you enable shared folder password, you must configure the password after you complete initial setup.

Step 15 Click OK . You have completed initial configuration.

You can now access the Cisco MXE 3500 web UI at this URL: http:// mxe_IP_address /mxeui/ . The user name is admin , and enter the password created in Step 11.


Next Steps

After initial configuration is completed, perform the following tasks:

  • Install QuickTime—QuickTime is installed separately because of Apple licensing requirements. It is required for transcoding to and from specific formats. You can obtain the supported QuickTime version 7.7 at .
  • Install Licenses—Obtain and install the full Cisco MXE 3500 Release 3.3 license with the base PID and any optional feature PIDs. The Software License Claim Certificate that ships with your Cisco MXE 3500 appliance contains instructions on how to obtain licenses.
  • Configure the Cisco MXE 3500—Your Cisco MXE 3500 appliance comes configured with some system and user settings. After installing the Cisco MXE 3500 Release 3.3 license, access the Cisco MXE 3500 web UI to perform the required configuration tasks.

The above tasks are described in the “Configuration and Administration Tasks” section of the Administration Guide for Cisco Media Experience Engine 3500 .

Related Documentation

The Cisco MXE 3500 documentation set is located on at

The Guide to Documentation for Cisco Media Experience Engine 3500 is available at the following URL:

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation , which also lists all new and revised Cisco technical documentation, at:

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

This document is to be used in conjunction with the documents listed in the “Related Documentation” section.