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Release Notes for Cisco Digital Media Suite 5.4.x

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Table of Contents

Release Notes for Cisco Digital Media Suite 5.4.x

Contents

Patch to Fix CSCur03217 (Shellshock Vulnerability)

New and Changed Features

CiscoDigitalMediaPlayers

Web Browser

Web Browser User Agent Switching

Web Browser Rotation

Cross-origin Protection

Secure Content Access

HTTPS for Go-To-URL Applications

Developer Support

SSL Certificate Management

Persistence of Network Configuration After Soft Reset

Pseudo-random IP Addressing

Support for Non-broadcast SSIDs

Support for Larger Video Files

Support for the .MP4 Video Container

Support for Some .WMV Video Assets

Support for ELO IntelliTouch+ Touchscreen Drivers

HTTP Timeout Behaviors Are Changed in This Release

Support for IGMPv3 Source Specific Multicast (5.4.1)

Cisco DigitalMediaManager

Feature Navigation

Look and Feel

Digital Signage Scheduling Functions

Delete Scheduled Content

DMM Support for Web Content on DMP4310G

Appliance Administration Interface (AAI)

Support for Wildcard SSL Certificates (5.4.1)

Serviceability Enhancements (5.4.1)

Critical Information About Cisco ShowandShare

Feature Support and Device Compatibility

Client System Requirements

Installation and Upgrade Notes

Software Release Availability and Entitlements

Software Release Availability and Entitlements for Digital Media Manager Servers

Installation Notes

Upgrade Notes

Important Notes

DMP 4310G Notice Regarding Power over Ethernet (PoE)

Low Memory Causes DMPs to Restart Automatically

Limitations and Restrictions

Known Problems (Caveats)

Caveats Resolved in 5.4.1 RB2P

Caveats Resolved in 5.4.1 RB2

Caveats Resolved in 5.4.1 RB1

Caveats Resolved in 5.4.1

Caveats Resolved in 5.4

Open Caveats

Learn More About...

Release Notes for Cisco Digital Media Suite 5.4.x

Revised: October 14, 2014

 

This document describes new and changed features, requirements, and known problems for Cisco Digital Media Suite (Cisco DMS) 5.4. x products.


Note Cisco DMS 5.4.x is not sold preinstalled on any server hardware. It is an upgrade-only release for existing DMM server appliances and a fresh-installation only via the DMM Virtual Machine on a qualified ESXi host system.


Patch to Fix CSCur03217 (Shellshock Vulnerability)

This is a generic patch for all DMM release 5.4.x versions to fix the Shellshock vulnerability. If you are applying the patch from release 5.4.1 RB1 or before, the patch will no longer be applicable if DMM is upgraded after the patch installation.

You are recommended to upgrade your DMM to release 5.4.1 RB2 and then apply the Shellshock patch.

For more information on upgrading a standalone DMM, see the following URL:

http://www.cisco.com/c/en/us/td/docs/video/digital_media_systems/5_x/5_4/dms/upgrade/guide/541upgrade.html#wp344742

For more information on upgrading a DMM with failover configuration, see the following URL:

http://www.cisco.com/c/en/us/td/docs/video/digital_media_systems/5_x/5_4/dms/upgrade/guide/541upgrade.html#wp351146

New and Changed Features

Web Browser

DMP 4310G endpoints now include a web browser. This browser is built with code from the open source QtWebKit project. It supports HTML 5 — including the <CANVAS>, <VIDEO>, and <AUDIO> tags, when you use them with codecs, wrappers, and other standards that a DMP 4310G supports.


Note The browser on a DMP 4310G differs substantially from the browser on a DMP 4400G or DMP 4305G.

• It is derived from QtWebKit 4.7, rather than Mozilla 2.0.
• It supports HTML 5, rather than HTML 4.
• It supports JavaScript 1.85, rather than JavaScript 1.7.
• Its browser runs as a content layer (“plane”) inside Flash, rather than Flash running as a plugin inside the browser.

Various adjustments will be necessary if you developed or optimized content for a different DMP model, which you now want to render on a DMP 4310G. For example, in this release, the <EMBED> tag and <OBJECT> tag will not work for Flash content on a DMP 4310G.

You can learn about content creation for DMPs at http://developer.cisco.com/web/dms/betaforums/. Test and optimize all content before you deploy it in your production network.


Web Browser User Agent Switching

DMPDM 5.4 on a DMP 4310G provides a User Agent field, which you can populate as you see fit. Adjustments here can sometimes improve DMP rendering of .ASP pages.

Web Browser Rotation

You can rotate the DMP 4310G browser to 90°, 180°, and 270°.

Cross-origin Protection

DMPs in this release prevent HTTPS:// content from loading FILE:// content, and vice-versa. However, you can allow such behavior by disabling the Web Security option in DMPDM 5.4.

Secure Content Access

  • DMP 4310G endpoints now support NTLM access to protected content.
  • DMP 4310G endpoints now support SSL/HTTPS (“basic”) access to protected content.

Note You cannot mix these DMP authentication methods together in one event. Nor can you mix multiple credentials together in one event. To configure the secure content access credentials for an event, use the new DMM advanced task, “Authentication Support (DMP).”


HTTPS for Go-To-URL Applications

DMP 4310G endpoints now support Go-to-URL applications that use HTTPS. However, because the HTTPS protocol employs SSL — which, in turn, requires the use of digital certificates — any DMP 4310G where you use this feature must be synchronized to an NTP server. Otherwise, it cannot check for certificate expiration. You can use DMM to configure NTP settings on multiple DMPs simultaneously or use DMPDM to configure just one DMP.

Developer Support

DMP 4310G endpoints now include built-in API reference documentation and related features for developers. See https://<DMP_IP_address>/resources/ .


Note In this release, a completely new API replaces the legacy JavaScript API (“tivella.js”) on a DMP 4310G. To learn about the new API, see https://<DMP_IP_address>/resources/.


SSL Certificate Management

DMPDM on a DMP 4310G now includes certificate management features.

Persistence of Network Configuration After Soft Reset

DMPDM 5.4 on a DMP 4310G now includes an option for configured network settings to persist after a soft reset.

Pseudo-random IP Addressing

DMPs are no longer completely dependent upon access to a DHCP server during their initial setup. When you allow it to do so, a factory-new DMP (or DMP that you reset to factory-default values) with 5.4 firmware can generate its own pseudo-random IP address in the 169.254.0.0/16 subnet. It does this only when all of the following statements are true:

  • You choose Disabled from the Verify Link list on DMPDM’s Network page. Then, you save this change and restart your DMP.
  • You unplug the Ethernet cable from your DMP.
  • After your DMP restarts, you wait approximately 150 seconds (2.5 minutes) — an interval that triggers DHCP timeout.

Support for Non-broadcast SSIDs

DMP 4400G endpoints no longer require that Wi-Fi networks broadcast their SSIDs. Instead, as needed, you can enter an SSID in DMPDM’s Network SSID field.

Support for Larger Video Files

DMP 4310G endpoints can now support video file sizes as large as 4GB. In previous releases, the limit was 2GB.

Support for the .MP4 Video Container

DMP 4310G endpoints can now play H.264 video inside an .MP4 container.

Support for Some .WMV Video Assets

DMP 4310G endpoints can now play .WMV files whose presentation time stamp (PTS) value is more than 100 milliseconds.

Support for ELO IntelliTouch+ Touchscreen Drivers

DMP 4310G endpoints now support IntelliTouch+ touchscreens.

HTTP Timeout Behaviors Are Changed in This Release

Previously, the content failover algorithm on DMPs waited exactly 1 second for webservers to respond that requested content was correctly available at the expected URL. Absent this timely response, DMPs would not issue the HTTP GET request that triggers an actual download. Instead, they would substitute their own failover content for the webserver content. You could enable or disable use of this hard-coded 1-second interval but you could not change it to any other value.

Starting in Cisco DMS 5.4, this interval is now controlled instead by your entry in DMPDM’s “Failover Timeout (ms)” field. The factory-default value is 10000 milliseconds, which equals 10 seconds.


Note Due to this change, the “Failover Timeout (ms)” value now has a powerful effect on your digital signs even when content failover is disabled. It is the maximum duration that can elapse before your DMP sends an HTTP GET request.


Support for IGMPv3 Source Specific Multicast (5.4.1)

DMP 4310G endpoints running version 5.4.1 now support IGMP version 3 Source Specific Multicast (SSM) in a digital signage deployment that has the proper network configurations and settings.


Note The default setting (IGMP version 2) must be overwritten by a MIB command that will also simultaneously enable IGMP version 3.


There are additional fields added to the DMP Device Manager web interface that allows for the configuration of the multicast group IP address and other fields. For more information, see the User Guide for IGMPv3 Configuration at the following URL: http://www.cisco.com/en/US/docs/video/digital_media_systems/dmp/user/guide/5_x/5_4_x/igmpv3ug541.html

Feature Navigation

Given the removal of old features in this release and its introduction of new features, UI navigation logic has changed in multiple ways.


Note The combination of your user role and your installed feature licenses determines which features you can see and use.


Cisco DMS 5.4 introduces new feature navigation elements at levels 1 through 3 .

 

Table 1 5.4.x Navigation Logic

Feature Navigation in Cisco DMM 5.4.x

Network and Endpoints

Digital Media Players

DMP Manager

Deployment Manager

Deployment Status

Deployment Preferences

Advanced Tasks

Emergencies

Start Emergency

Stop Emergency

Settings

User Accounts

Server Settings

Media Delivery

External


Content Management

Media Library

Assets

Playlists

Presentations

Digital Media Designer

Channels

Cast

TV Channels

EPG Providers

Video on Demand

Skin Customization

Remote Control


Reports

Dashboard

Reports

Configuration

Campaign


Administration

Dashboard

Failover

Failover Configuration

Failover Status

Settings

External Servers

Hinter

Security

Authentication

Session

Users

Alerts

Alert Reports

Notification Rules

Services

Licenses

Request Licenses

Install/Upgrade Licenses

View Licenses

Look and Feel

The user interface in previous Cisco DMM releases was task-based and straddled multiple applications, including some elements of desktop-social video. The user interface in Cisco DMM 5.4.x is workflow-based for the key users who run a digital signage network. These workflows compliment our new, user role-centered architecture, making Cisco DMM 5.4.x easier to learn, use, scale, and support.

Digital Signage Scheduling Functions

Previous Cisco DMS releases followed a scheduling paradigm that is now replaced. In the new paradigm:

  • You configure any number of “channels,” which each serve a distinct audience in a specific place. For example, one channel might be appropriate for pedestrians who walk past a department store window, while the content on another channel could target customers near the cash registers.
  • You maintain a separate programming schedule for each channel.
  • Then, you subscribe DMP groups to channels that are relevant to their physical locations.

Channels support multiple time zones, include advanced options for event repetition, and can integrate automatically with Cisco Enterprise Content Delivery System 2.5.3 (Cisco ECDS).

Delete Scheduled Content

New features warn and guide you in this release when you start to delete content that a channel is scheduled to play. You can view a list of all the scheduled instances, understand exactly which of your digital signs will be affected, and then either delete individual instances or batch-delete them all. These features help you to prevent your digital signs from showing black screens.

DMM Support for Web Content on DMP 4310G

DMM 5.4.x supports your use of web content in the playlists, presentations, and Go-to-URL applications that you deploy to DMP 4310G endpoints. In addition, DMM supports HTTPS authentication for Go-to-URL applications on DMP 4310G endpoints.

Appliance Administration Interface (AAI)

AAI now describes your installed DMM version, your upgrade history, server memory, and disk. Furthermore, it introduces the ability to collect Java virtual machine (JVM) diagnostic data.

Support for Wildcard SSL Certificates (5.4.1)

DMS releases before 5.4.1 did not support wild card SSL certificates. While there are no changes to the overall certificate import process, Digital Media Managers that are upgraded to the 5.4.1 release will be capable of generating a CSR that supports a certificate with a wild card CN name.


Warning The system still does NOT support the import of any certificates that have not been obtained from a CSR generated on the Digital Media Manager server. Consistent with previous DMS releases, externally generated wildcard certificates still cannot be imported into the system.


A new field called CN Name has been added to the CSR generation menu, which can be accessed through the DMM’s Application Administration Interface (AAI > CERTIFICATE MANAGEMENT > MANAGE_SIGNED_CERTS > GENERATE CSR).


Note By default, the CN Name field will auto-fill with the FQDN that has been assigned to the DMM server.


Serviceability Enhancements (5.4.1)

Digital Media Managers that have been upgraded to the 5.4.1 release will have enhanced serviceability options within the Applicatioin Administration Interface (AAI). Additional options have been added to turn on/off debugging and logging of individual components of the DMM server. These options can be accessed through the AAI (AAI > APPLICATION_CONTROL > LOGGING_OPTIONS > MODULE_WISE).


Note The ALL_MODULES option is identical to previous DMS releases with respect to the logging optionss - you will be presented with logging control options of: GET_SYSLOG, CHANGE_LOG_LEVEL, and CLEAN_LOGS.


When the MODULE_WISE option is selected, the user will be given the option to select the desired module for which the log level needs to be changed.

Once the desired module has been selected, the user will be presented with various log levels that can be changed for that particular module.

Critical Information About Cisco Show and Share


Warning Do not run the DMS 5.4 upgrade on your DMM server if you have Cisco Show and Share.


Cisco DMS 5.4.x is for digital signage users exclusively . It cannot pair with or manage a Cisco Show and Share appliance.

Show and Share users must wait to upgrade their DMM appliances until a future release of Cisco Show and Share is available that will not depend on Digital Media Manager 5.3.

Information about that upcoming Show and Share release will be posted at http://www.cisco.com/en/US/products/ps6682/index.html .

Feature Support and Device Compatibility

See Specifications, Supported Features, and Compatibility Information for Cisco Digital Media Suite on Cisco.com to learn about the changes to feature support and compatibility of Cisco DMS components across releases.

http://cisco.com/en/US/products/ps6682/products_device_support_tables_list.html

Client System Requirements

Operating System
Supported Browser 1
Required Version of VLC Media Player 2
MSIE
Chrome
Firefox
Safari
Microsoft Windows XP
 
  • 8 .x

Not supported

  • 12 .x

Not applicable

  • 2.0.0

Microsoft Windows 7

(64-bit)

  • 8 .x
  • 9 .x (32-bit)

Not supported

  • 12 .x

Not applicable

  • 2.0.0
Apple Mac OS X 10.6.8

(64-bit)

Not applicable

Not supported

  • 12 .x
  • 4.0
  • 5.1.1

Not supported

1.Alongside any supported browser, you must have Java Runtime Environment (JRE) 1.6.0 or later installed.

2.VLC Media Player modifies your browser so you can use presentation preview features in Digital Media Designer. We do not support such previews on Mac OS X.

Browser Proxy Support

  • We support the use of browser proxies with DMPDM.
  • We DO NOT SUPPORT the use of browser proxies with DMM.

Installation and Upgrade Notes

This section includes the following topics.

Software Release Availability and Entitlements

The method to obtain software can vary by device or by release. Topics in this section specify which 5.4.x software releases are relevant to a given device and state how you might obtain such software for that device ( CSCtx12287 ).

 

FOR YOUR REFERENCE


Note Cisco DMS 5.4.x is not sold preinstalled on any server hardware. It is an upgrade-only release for existing DMM server appliances and a fresh-installation only via the DMM Virtual Machine on a qualified ESXi host system.


 

Digital Media Manager

http://cisco.com/cisco/software/type.html?mdfid=280171249&flowid=4306

 

Digital Media Players

  • DMP 4400G

http://cisco.com/cisco/software/type.html?mdfid=282074723&flowid=4313

  • DMP 4310G

http://cisco.com/cisco/software/type.html?mdfid=282849836&flowid=21001

  • DMP 4305G

http://cisco.com/cisco/software/type.html?mdfid=281438534&flowid=4311


Note There are no 5.4.x firmware releases for DMP 4305G endpoints. Cisco DMM 5.4 can manage these DMPs with their 5.3.x firmware, which you installed previously.


Software Release Availability and Entitlements for Digital Media Manager Servers

Table 2 compares the general availability of, and supported entitlements to obtain, software for Cisco DMM servers.

Because Cisco DMS 5.4 is an upgrade-only release for DMM server appliances, you cannot purchase a server on which DMM 5.4 is factory-installed. Instead, you must upgrade to DMM 5.4 on a server where Cisco DMS 5.3.x is already installed and running correctly. You may also alternatively purchase DMM 5.4 as a virtual machine and perform a fresh installation using an OVA file on a qualified ESXi host system.

 

Table 2 DMM Server Software

Release No.
General Availability for DMM Servers
Method to Obtain
Purchased Upgrade
Contract Entitlement
Warranty Entitlement

5.4

Y

Y

Y3

N

5.4.1

Y

N

Y1

Y4

3.Free with a valid service contract. Terms and conditions may vary.

4.Free Cisco Software Center download under the warranty conditions of a prior, qualifying purchase. Terms and conditions may vary.

Available Software for DMP 4400G Endpoints

Table 3 compares the general availability of, and supported entitlements to obtain, software for Cisco DMP 4400G endpoints.

 

Table 3 Cisco DMP 4400G Endpoint Software

Release No.
General Availability for Cisco DMP 4400G endpoints
Method to Obtain
Factory-Installed
Contract Entitlement
Warranty Entitlement

5.4

Y

Y5

Y6

N

5.4.1

Y

N

Y2

Y7

5.Preinstalled software on factory-new equipment

6.Free with a valid service contract. Terms and conditions may vary.

7.Free Cisco Software Center download under the warranty conditions of a prior, qualifying purchase. Terms and conditions may vary.

Available Software for DMP 4310G Endpoints

Table 4 compares the general availability of, and supported entitlements to obtain, software for Cisco DMP 4310G endpoints.

 

Table 4 Cisco DMP 4310G Endpoint Software

Release No.
General Availability for Cisco DMP 4310G endpoints
Method to Obtain
Factory-Installed
Contract Entitlement
Warranty Entitlement

5.4

Y

Y8

Y9

N

5.4.1

Y

N

Y2

Y10

8.Preinstalled software on factory-new equipment

9.Free with a valid service contract. Terms and conditions may vary.

10.Free Cisco Software Center download under the warranty conditions of a prior, qualifying purchase. Terms and conditions may vary.

Available Software for DMP 4305G Endpoints

Table 5 compares the general availability of, and supported entitlements to obtain, software for Cisco DMP 4305G endpoints.

 

Table 5 Cisco DMP 4305G Endpoint Software

Release No.



General Availability for Cisco DMP 4305G endpoints

Note There are no 5.4.x firmware releases for DMP 4305G endpoints. Cisco DMM 5.4 can manage these DMPs with their 5.3.x firmware, which you installed previously.

Method to Obtain
Factory-Installed
Contract Entitlement
Warranty Entitlement

5.4

N

N

N

N

5.4.1

N

N

N

N

Installation Notes

  • Cisco DMS appliances require a DNS server to work correctly. Enter fully-qualified domain names (FQDNs) and not IP addresses during setup in AAI. Otherwise, Cisco DMS cannot operate as designed and most of its functions will fail.
  • Do not append a trailing dot to any FQDN during setup.
  • To maintain network security, your DMM appliances and DMPs use digital certificates to communicate. These certificates use the DNS-resolvable hostname to identify each appliance and endpoint uniquely. You must enter the DNS-resolvable hostname for each appliance during setup when prompted to enter the fully-qualified domain name (FQDN) in AAI.
  • You must also configure your DMM appliance in AAI to point correctly to the DNS server for your network. Furthermore, you must configure that DNS server to associate the IP address of your DMM appliances use with the FQDN that its digital certificate uses.

Upgrade Notes

For instructions on how to upgrade your Cisco Digital Media Suite, see Upgrade Guide for Cisco Digital Media Suite Release 5.4 on Cisco.com.

Important Notes

This section includes the following topics:

DMP 4310G Notice Regarding Power over Ethernet (PoE)

Starting in 2009, a handful of Cisco StadiumVision customers who participated in a special program to receive DMP 4310G endpoints received pre-release hardware. During this program, we manufactured such units under the Cisco product ID “DMP-4310G-SE-K9.” Partway through the limited release, we changed one physical component in the hardware design to improve the Power over Ethernet (PoE) performance of a DMP 4310G.

Is even one of these statements true for you?

  • Your DMP 4310G was manufactured in or after September 2010.
  • Your DMP 4310G serial number is USI1434xxxx or greater.
  • We manufactured your DMP 4310G under the Cisco product ID “DMP-4310G-52-K9.”

When even one of these statements is true, your DMP 4310G uses the improved PoE component. Nothing further about this topic applies to you or your DMP.

Otherwise, when even one statement is false , your DMP 4310G uses the original PoE component. We have identified a corner case in which these DMPs might not receive full PoE power.

Suppose that a very long Ethernet cable connects a DMP 4310G to a network switch from the Cisco 3560 Series. And suppose also that the Ethernet cable length is so great that the level of PoE power becomes noticeably diminished after traveling its full distance to the DMP.

In this scenario, your DMP cannot compensate for the degraded power because switches in the Cisco 3560 Series do not permit adjustments to the PoE power output.

We recommend that you do not obtain power for such DMPs from network switches in the Cisco 3560 Series. When you must do so, take care to use the shortest possible Ethernet cord. Alternatively, you might use network switches from the Cisco 3750 Series, which offer configurable PoE power output.

Low Memory Causes DMPs to Restart Automatically

Rather than crashing when they run low on memory, DMPs are designed to restart automatically, which clears their memory and causes downtime of less than 1 minute, as opposed to the lengthy downtime that a hard crash would cause. In the rare cases when DMPs do run out of memory and restart automatically, SWF files are almost always responsible. The known scenarios when this can occur are as follows.

  • The file size is greater than 500KB for your SWF file. Larger SWF files do work correctly in most cases, but we recommend as a best practice that you should always strive to use the smallest possible SWF files. Smaller files are far less likely to be burdensome to your DMPs.
  • Your SWF file uses bitmapped image files outside itself that have a very large file size, either individually or collectively. Any bitmapped image files that you use in the production of a SWF file should be small files. If a bitmapped file has a large file size, it is important for you to understand that merely reducing the height and width of its placeholder on your canvas in Adobe Flash (or any similar authoring tool that you might use to develop a SWF file) will not reduce the actual file size.
  • The web page that you are showing uses too many embedded SWF files.

Additional Recommendations

We recommend that you use the following guidelines when you create SWF files.

  • The resolution of the SWF can be up to 1920x1080 when animations that are contained within the SWF are small and are restricted to a 640x480 region.
  • Avoid redraw of the whole screen in your Flash animation.
  • Multiple movements distributed across a screen will burden a DMP more than movements that are concentrated in one relatively small area.
  • The FLV recommended resolution should be 320x240.

Limitations and Restrictions

Review Table 6 before you begin working with Cisco DMS components. These are known limitations that have not been fixed. Read the “Important Notes” section section for additional information.

 

Table 6 Limitations and Restrictions in Cisco DMS

Identifier
Description

Digital Media Player

CSCsq62648

DMP 4305G: Restarts after 15 seconds when playing the emergency_animated template.

Workaround None. This template is designed for the DMP 4400G. We recommend that you do not play content on the DMP 4305G that is specific to the DMP 4400G.

CSCtc58337

PoP: need a system task to bulk configure syslog server IP on DMP.

Workaround Apply a system task to all DMPs that will be used for PoP with a request type of SET and the request init.syslog=on&init.syslog_collector= IP_ADDRESS_OF_THE_POP_SERVER &mib.save=
1&mng.reboot=1
.

CSCtc80177

DMP 4305G: SWF performance is slow in a DMD playlist

The SWF file added as a playlist item in the DMD plays slowly on the DMP 4305G. The playback speed is noticeably slower than it was in DMD 5.1.

This issue occurs under the following conditions:

  • Swfs in a media playlist
  • Deployed on a DMP 4305G

Workaround When possible, add the SWF item as a media object, and not as an item in the media playlist. With this, the SWF file should play at a higher speed. However, you do lose the features of a playlist.

This issue is much more noticeable on SWF files with continuous animation. It is advisable on a DMP 4305G to use SWF files composed more of static images. When possible, try to decrease the amount of animation in SWF files that a DMP 4305G will render.

CSCtc85169

Creating a system task to turn on/off syslog service on DMP.

Workaround To turn the syslog service on, create a new system task with the request type of SET and the request init.syslog=on&mib.save=1&mng.reboot=1. To turn the syslog service off, create a new system task with the request type of SET and the request init.syslog=off&mib.save=1&mng.reboot=1.

CSCtd65883

DMP 4400G: Wi-Fi loses connectivity if WLAN config DHCP required enabled

Workaround Clear the DHCP request option on the access point. This prevents the access point from requiring a DHCP ACK from the DMP client.

CSCtg23880

DMP 4305 cannot display MSN webpage properly. The image is stretched and it is cut off on the top and left.

Workaround None.


Cisco Digital Signs

CSCso63214

When its resources are limited, a DMP 4305G endpoint resets without a splash screen and without illuminating the red LED that should be visible through the chassis front grille.

Workaround Upgrade to a DMP 4400G, which is more powerful and does not exhibit this behavior.

CSCso78514

Using the local file option to add a media asset that is larger than 2GB causes the upload menu to remain open indefinitely.

Workaround None. This is a browser limitation. We recommend that you upload a file that is smaller than 2GB and that you use an external server for large files.

CSCsw67738

After Cisco DMS Content Distribution (DMS-CD) adds or deletes files on an external USB drive that is attached to a DMP, the DMP might mount this drive as Read-Only or might not mount it at all. Content distribution to or from usb_2 sometimes corrupts the file system on drives from certain manufacturers. In our testing, we have seen this on Western Digital Passport drives 0.5 percent of the time and on Maxtor drives 70 percent of the time. We have removed Maxtor from our list of supported manufacturers.

Workaround Disconnect the USB drive from your DMP and reformat the USB drive to use FAT32 as its file system.

CSCsw89590

When you make selections in Cisco Cast to show an on-screen PIN that mobile phone users can use to authenticate their phones for emulation of the DMP remote control, the PIN might take as long as 2 minutes to appear on-screen.

Workaround Wait 2 minutes.

CSCtg92808

DMP 4400G: Image slideshow transitions affect performance

Slow and choppy transition, affecting performance. This issue occurs under the following conditions:

  • Using transition effects in a slideshow
  • Deployed on the 4400G

Workaround Use the “No effect” option for the slideshow effect.

CSCto67039

Renaming your DMM server can cause ECDS to fail on deployed channels

Workaround Delete the service delivery/origin server. Then, create a new origin server.

CSCty80890

Some APIs for channels use HTTP instead of HTTPS

These API calls use HTTP over port 8080:

  • /dsm-scheduler/services/channels/ - (post)
  • /dsm-scheduler/services/channels/{id} - (put)
  • /dsm-scheduler/services/channels/{id} - (delete)
  • /dsm-scheduler/services/channels/{id} - (get)
  • /dsm-scheduler/services/channels/allchannels - (get)
  • /dsm-scheduler/services/channels/duplicate/{id} - (post)

Workaround None.

CSCty98935

DMM time zone “Americas/Caracas” blocks creation of ECDS manifest files

The tzdata2011l package from IANA does not provide any GMT identifier for this Venezuela time zone.

Workaround If you use ECDS, do not choose this time zone for DMM.

CSCua08694

DMP 4310G ignores Go-to-URL toggle (On/Off) for proof of play

The proof of play check box does not have any effect when you create a Go-to-URL on a DMP 4310G. If you use this check box to turn On report generation that was disabled, it remains disabled. If you use this check box to turn Off report generation that was enabled, ir remains enabled.

Workaround None.

CSCua73351

Proof of play reports sometimes misrepresent emergency status as False

Your method for transferring emergency assets to DMP local storage is what determines whether proof of play reports recognize and describe related emergencies correctly. When you use the “File transfer to DMP or server” method (ftp), the generated report is wrong. When you use the “deployment package” method (DMS-CD), the generated report is correct.

Workaround Use DMS-CD to deploy emergency assets to DMP local storage.

CSCua89370

Duplicate playlist title is exactly “null” if original playlist title has % character

Workaround Do not use the % character in a playlist title.

CSCub02868

ECDS manifest is not updated after changing DMM time zone

Workaround Unsubscribe the DMP group. Then, resubscribe it after you change the time zone.

CSCub27470

Webserver login by a DMP is complicated in AD use cases

Your DMP must use Active Directory (AD) login credentials to play content from any webserver that participates in an AD domain. The DMP cannot merely use local user credentials from the webserver.

Workaround The DMP should log in as DOMAIN\user, where both are defined entries in Active Directory.

CSCuc02299

“File transfer to DMP or server” resets DMP internal storage to read-only

Workaround Instead, use the “deployment package” method (DMS-CD).

Known Problems (Caveats)

This section contains the following topics:

Caveats Resolved in 5.4.1 RB2P

Table 7 describes the caveats that were resolved in Cisco DMS 5.4.1 RB2P.

 

Table 7 Resolved Caveats for Cisco DMS 5.4.1 RB2P

Identifier
Description
DMP4310

CSCur05628

Cisco Digital Media Players - Shellshock vulnerability.

Caveats Resolved in 5.4.1 RB2

Table 8 describes the caveats that were resolved in Cisco DMS 5.4.1 RB2.

 

Table 8 Resolved Caveats for Cisco DMS 5.4.1 RB2

Identifier
Description
DMM

CSCuh55350

DMM file system full or down due to OpenSSO debug logs.

CSCul42910

DMD presentation cannot display Arabic text appropriately on DMP.

CSCum53875

DMM eCDS integration failed due to Lisp Error when password contains @.

CSCup24174

Multiple vulnerabilities in OpenSSL - June 2014.

CSCue24310

Apache Tomcat security vulnerabilities 5.3.0.

CSCuo45435

Observed crafted URL error message for valid URL.

DMP4310

CSCug32236

Cast VOD does not restart for 1:50 minutes if server is interrupted.

CSCug52380

DMP needs to fetch NTP settings on boot up.

CSCup92446

Multiple vulnerabilities in OpenSSL - June 2014.

DMP4400

CSCty48753

DMP4400 cannot get an IP when on Wireless WPA2/PSK/AES.

CSCug52380

DMP needs to fetch NTP settings on boot up.

CSCum80961

Incorrect error message posted for corrupted upgrade file.

CSCup92446

Multiple vulnerabilities in OpenSSL - June 2014.

Caveats Resolved in 5.4.1 RB1

Table 9 describes the caveats that were resolved in Cisco DMS 5.4.1 RB1.

 

Table 9 Resolved Caveats for Cisco DMS 5.4.1 RB1

Identifier
Description

CSCub23849

DMM allows redirection to a custom website through URL crafting.

CSCud12361

Multiple DMPs lock up (reboot needed) after packet loss.

CSCue88521

DMM 5.3 HA setup upgrade process.

CSCue88991

DMD playlist should validate the URL entered.

CSCuh52815

Black screen occurs on DMP after a channel scheduled event is edited.

CSCui60878

DMP proxy exception list does not work as expected for mixed content.

CSCui70438

DMP is not pulling content from local USB in Cast mode.

CSCul44562

DMP MIB setting on causes seamless video looping not smooth.

Caveats Resolved in 5.4.1

Table 10 describes the caveats that were resolved in Cisco DMS 5.4.1.

 

Table 10 Resolved Caveats for Cisco DMS 5.4.1

Identifier
Description

CSCti09407

DMM/SNS should support wildcard SSL certificates.

CSCtj68453

DMD does not support non-latin fonts in RSS feeds.

CSCtq78283

Presentations with > 240 assets don’t play after 5.1 > 5.2.2 upgrade.

CSCua21277

DMP 4305 and 4310 do not have static IP address Domain Name field.

CSCub69674

DMP 4310G white screen displayed with randomization enabled.

CSCuc02299

DSM file transfer to DMP changes internal storage setting to Read-Only.

CSCud03326

Error Saving a Presentation in Cisco DMM.

CSCud18722

DMM server needs to be rebooted after enabling SNMP settings.

CSCud35158

DMM Authentication Failed, When LDAP Filter base DN contains "----".

CSCud49290

Hide/Show mouse cursor on touch screens.

CSCud53912

Impossible to clear the external POP server FQDN once setup by mistake.

CSCud60025

Multiple images can cause flashfile to cause moving blocks.

CSCud63061

DMP4400G randomly reboots while playing a video playlist.

CSCud65354

CAST fails to sync XMLTV file missing stop attribute in programme tag.

CSCud72388

DMP requires support for SSM IGMPv3.

CSCud88776

Syn Flooding can Cause DMP to lock up.

CSCue29017

Syslog and debug logs fill up /var/log partition

CSCue85388

TestRoot not Working, DMM reports "/" file system is full.

CSCug22856

DMP 4310G - one row deleted every time 'http' refresh occurs on HTML page.

CSCug63650

DMP does not fail over to secondary NTP server.

Caveats Resolved in 5.4

Table 11 describes the caveats that were resolved in Cisco DMS 5.4.

 

Table 11 Resolved Caveats for Cisco DMS 5.4

Identifier
Description

CSCtt42832

Black border for full-screen channel with Cisco Cast on DMP 4310G.

CSCti60435

4400G: Allow playlist background to display through transparent SWF.

Note This problem can still affect DMP 4305G endpoints.

CSCtn66678

DMP 4400G lockup when playing slideshow.

CSCua38320

DMM limitation of 200 characters for the User DN field of users being imported from Active Directory via LDAP.

Open Caveats

Table 12 describes possible unexpected behavior by Cisco DMS components.

 

Table 12 Open Caveats for Cisco DMS 5.4

Identifier
Description

Cisco Digital Media Players

CSCua48600

DMPs reject MakeCert wildcard certificates from an untrusted CA

DMPs cannot establish HTTPS connections with hosts that use these certificates. Their attached presentation systems show only a white screen. This is due to incompatibility between QtWebKit and Microsoft MakeCert.

Workaround Use OpenSSL when wildcard certificates are required.

CSCua50237

DMPs reject certificates that contain alternative names (subjectAltName)

DMPs cannot establish HTTPS connections with hosts that use these certificates. Their attached presentation systems show only a white screen. This is a limitation in our QtWebKit-derived browser.

Workaround Obtain unique certificates for each alias as the common name (CN).

CSCua50937

DMPs cannot use a CIFS mount where local security is NTLMv2

Workaround Use NTLM.

CSCua48541

DMPs reject MakeCert’s self-signed wildcard certificates

DMPs cannot establish HTTPS connections with hosts that use these certificates. Their attached presentation systems show only a white screen. This is due to incompatibility between QtWebKit and Microsoft MakeCert

Workaround Use OpenSSL when wildcard certificates are required.

CSCua79950

Corner case prevents DMP 4310G playback of MPEG-2 clips

Video playback can fail in this convoluted scenario: You create and save a public playlist that features an HTML 5 page, which uses the <VIDEO> tag to load an MPEG-2 video clip. Then, you use the Run Task feature in DMM to deploy the corresponding Go-to-URL application to a DMP 4310G. Your DMP 4310G cannot play the associated MPEG-2 video clip in this scenario, even though it can play the same clip correctly in other scenarios.

Workaround Deploy the Stop All Applications advanced task to a DMP 4310G immediately before you deploy this kind of public playlist.

CSCuc01818

DMP 4310G: NTP synchronization sometimes fails

Two known scenarios can sometimes prevent NTP synchronization on DMP 4310G endpoints.

  • Your DMP is connected to its display via a component video cable while HDMI autodetection is turned Off. Then, you configure NTP and reboot your DMP.

    OR
  • Your NTP-using DMP is connected to its display via an HDMI cable while HDMI autodetection is turned On. Then, you unplug the HDMI cable and reboot your DMP.

Workaround Avoid these scenarios when you use NTP on a DMP 4310G.


Cisco Cast

CSCtj48360

4310: Cast incorrectly highlights EPG listings

A DMP 4310G does not always render yellow highlighting correctly in the electronic program guide (EPG) listings for Cisco Cast.

As you navigate through EPG program listings, yellow highlights on screen should always indicate which listing is the current focus of your navigation. However, this highlighting can become offset from your true focus. Before the EPG reaches this state, all of the following must be true simultaneously.

  • A DMP 4310G controls the digital sign that shows your EPG.
  • Your EPG navigation focus reaches to the outermost edge of your navigable EPG -- whether top, bottom, left, or right.
  • You use an arrow button or other control that is not valid for your current focus.
  • The reason this control is not valid in this context is that it would move focus beyond the outermost edge.

Workaround To recover from this state, press any valid button. Alternatively, double-press the same arrow button or other control that you previously invoked in error. The yellow highlight is then restored to your true focus.


Cisco Digital Signs

CSCtg97013

Running a slide show on 4305G reboots after 6 hours

A slideshow running on the 4305G reboots after 6-8 hours. The issues occur in the following conditions:

  • DMP 4305G
  • Images in slideshow
  • Video failover enabled

Workaround The reboot issue can be resolved by disabling the video failover option. This option has also been turned off by default on the DMP. Users can also use an image playlist with a preload time instead of an image slideshow. In typical use cases, video failover should not be required in presentations with image slideshows.

CSCth10635

4400/4305: Starting and stopping DMP presentations takes longer than 5.1.

Workaround Use a public playlist instead of a DMD presentation, because it is implemented completely in JavaScript as opposed to using the Flash player.

CSCtj31811

4310: Slide show transition will slow down the SWF in an all-media playlist and RSS.

A slide show transitioning to the next image may cause any concurrently playing SWF and/or cause an RSS feed to slow down.

Conditions:

  • Slide show is present with animated transitions
  • RSS feed and/or all-media playlist containing a SWF item playing simultaneously
  • Deployed on the 4310

Workaround Use the “No-effect” transition option for the slide show object.

CSCtq15140

Unable to stop Emergencies, causing future events to fail. Emergencies are started but cannot be stopped.

Workaround Do the following.

1. Select the DMP group showing “red” under Digital Media Players > Emergencies

2. Start an emergency on that group

3. Stop the emergency from that group

CSCtx22591

Channel features fail upon address format mismatch for Servlet Server

Your DMM and AAI entries must all be perfectly consistent in fields that specify the address of your DMM server. Do not mix numeric IP addresses in some fields with alphanumeric FQDNs in other fields. You must use only one of these addressing methods, and never use the other. The method that you prefer should be whichever one you use to point your browser at your DMM server. Otherwise, certificate mismatch interferes with normal operation of multiple features.

Workaround None.

CSCtz70206

Random characters on Default Content page when title uses UTF-8

Multiple fields might show random characters on the Default Content page for a channel. This occurs after you (A.) save a playlist with any UTF-8 characters in its Title field, and then (B.) choose this playlist as default content. We do not support your use of UTF-8 characters in any Title field or Name field.

Workaround Fix the title and resave the playlist. Then, check for and correct similar errors elsewhere.

CSCub46418

Estimated duration of an all-media playlist can be slightly wrong on a DMP 4310G

Scenario: Your DMP 4310G presentation includes two separate browser instances, which overlap. Each browser instance is rendering an all-media playlist for which you have defined a preload interval, and both include HTML/browser content. At least one of these browser instances is rendering a computationally “heavy” webpage, such as one that includes many high-resolution images. In this scenario, each playlist item might play for slightly longer than you intended.

Workaround Avoid this scenario.

Learn More About...

To Learn About
Go To

Cisco Digital Media Suite

Cisco DMS products and technologies

http://cisco.com/go/dms

Cisco DMS technical documentation

http://cisco.com/go/dms/docroadmap

Cisco DMS APIs and SDK

http://developer.cisco.com/web/dms

Cisco DMS SNMP MIB

http://cisco.com/go/dms/mib


Cisco Connected Sports

Cisco StadiumVision

http://cisco.com/go/stadiumvision


Cisco

Service contracts

http://cisco.com/go/cscc

Standard warranties

http://cisco.com/go/warranty 11

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http://cisco.com/go/support

Technical documentation

http://cisco.com/go/techdocs

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Sales

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Obtain Documentation or Submit a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation , which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

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11.Then, for the devices that this guide describes, click Cisco 90-Day Limited Hardware Warranty Terms