Back Up and Restore Appliance Configurations
This chapter explains how you can use Appliance Administrative Interface (AAI) to backup a Cisco DMS appliance or restore a previous backup. It includes the following sections:
Guidelines and Limitations
- Media stored on external hosting locations is not backed up. If you delete a video from Cisco Show and Share, it is removed from the external hosting location. If you restore a backup taken before the video was deleted, you will see the video listed in Cisco Show and Share but will receive a file not found error if you try to play the video because the video had previously been removed from the external hosting location.
- Backup and restore your entire system—Cisco Show and Share, Cisco DMM, and your external hosting locations—at the same time to ensure that the restored data matches across all three components.
- When restoring a backup to a replacement appliance, you must install the license on the appliance before restoring the data.
- You cannot restore a backup taken on one version of the software to another version of the software. Backups must be restored on an appliance running the same version of software as when the backup was taken. For example, you cannot restore a backup taken on an appliance running Cisco DMS 5.2 software to an appliance running Cisco DMS 5.3 software.
- Scheduled backup information is not retained in the backup file. When you restore your data you will need to reschedule any recurring backups.
Back Up Your Appliance
You can backup the appliance to a USB drive or to a remote rsync, SFTP, or FTP server. You have the option of backing up the configuration only or backing up the configuration and any locally stored media. Media stored on external servers is not backed up.
The backup creates two files on the target device, one with a time stamp in the name and one without. When you perform a restore, the most recent backup (the file without the time stamp in the name) is used. To restore an earlier backup, copy the earlier backup file and rename the copy to the same name as the backup file that does not contain the timestamp.
This section contains the following topics:
- Schedule Recurring Backups to a Remote Server
- Perform a One-time Backup to a Remote Server
- Perform a One-time Backup to a USB Drive
Schedule Recurring Backups to a Remote Server
- Verify you have permissions to write to the rsync, FTP, or SFTP server.
- Verify your appliance can communicate with the rsync, FTP, or SFTP server. See Use ping to Troubleshoot Connectivity.
Step 1
Choose BACKUP_AND_RESTORE and press Enter .
Step 2
Choose BACKUP and press Enter .
Step 3
Choose one of the following options and press Enter .
- CONFIGURATION—Only configuration files are backed up. Media files stored on the server are not backed up.
- CONTENT+CONFIG—Locally-stored media and configuration files are backed up (you cannot backup media files stored on a Cisco DMM appliance running 5.2.2 or earlier).
Step 4
Choose REMOTE and press Enter .
Step 5
Choose one of the following remote server types and press Enter :
Step 6
Enter the server IP address and press the Down arrow.
Step 7
Enter the username for an account on the remote server, press Tab to highlight the OK button, and then press Enter .
Step 8
Type the password for the account on the remote server and press Enter .
The appliance tests the connectivity to the remote server. If you entered the server IP address and credentials correctly, you can proceed to schedule the backup. If not, you will have to start this procedure over from the beginning.
Step 10
Press Space to select Recurring backup, and then press Enter .
Step 11
Use the Up / Down arrows to highlight the frequency in which you want the backup to occur. Press Space to select the highlighted frequency, and then press Enter .
Step 12
Set the time for the recurring backup to occur. Use 00:00:00 for midnight.
a.
Press Tab to highlight each field.
b.
Use the Up / Down arrows to change the value.
The appliance Backup/Restore screen appears. The information for the scheduled backup appears at the top of the screen.
Perform a One-time Backup to a Remote Server
You can perform a one-time backup to a remote server.
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Note You cannot perform a one-time backup if you already have a recurring backup scheduled. You need to clear the recurring backup configuration before you can schedule a one-time backup. See Cancel a Current or Scheduled Backup.
- Verify you have permissions to write to the rsync, FTP, or SFTP server.
- Verify your appliance can communicate with the rsync, FTP, or SFTP server. See Use ping to Troubleshoot Connectivity.
Step 1
Choose BACKUP_AND_RESTORE and press Enter .
Step 2
Choose BACKUP and press Enter .
Step 3
Choose one of the following options and press Enter :
- CONFIGURATION—Only configuration files are backed up. Media files stored on the server are not backed up.
- CONTENT+CONFIG—Locally-stored media and configuration files are backed up.
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Note You cannot backup media files stored on a Cisco DMM appliance running 5.2.2 or earlier.
Step 4
Choose REMOTE and press Enter .
Step 5
Choose one of the following remote server types and press Enter :
Step 6
Enter the server IP address and press the Down arrow.
Step 7
Enter the username for an account on the remote server, press Tab to highlight the OK button, and then press Enter .
Step 8
Type the password for the account on the remote server and press Enter .
The appliance tests the connectivity to the remote server. If you entered the server IP address and credentials correctly, you can proceed to schedule the backup. If not, you will have to start this procedure over from the beginning.
Step 10
Press the Down arrow to highlight Backup once (now) , press Space to select that option, and then press Enter .
Step 11
Press Enter to start the backup.
Step 12
Press Enter to return to the appliance Backup/Restore screen.
The appliance Backup/Restore screen appears.
Perform a One-time Backup to a USB Drive
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Note You cannot perform a one-time backup if you already have a recurring backup scheduled. You need to clear the recurring backup configuration before you can schedule a one-time backup. See Cancel a Current or Scheduled Backup.
Step 1
Plug the USB drive into the appliance USB port.
Step 2
Choose BACKUP_AND_RESTORE and press Enter .
Step 3
Choose BACKUP and press Enter.
Step 4
Choose one of the following options and press Enter :
- CONFIGURATION—Only configuration files are backed up. Media files stored on the server are not backed up.
- CONTENT+CONFIG—Locally-stored media and configuration files are backed up.
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Note You cannot backup media files stored on a Cisco DMM server running 5.2.2 or earlier.
Step 5
Choose LOCAL and press Enter .
Step 6
Press Enter to return to the appliance Backup/Restore menu.
Step 7
When the backup is complete, choose EJECT_USB and press Enter .
You are returned to the Main Menu.
Restore Your Appliance from a Backup
AAI automatically restores the latest backup. To restore an earlier backup, copy the earlier backup file and rename the copy to the same name as the backup file that does not contain the timestamp.
In failover configurations, performing a restore causes the appliance to fail over. This is expected behavior and does not cause any problems with the restored data.
This section contains the following topics:
Restore from a Remote Server
- Verify you have permissions to read from the rsync, FTP, or SFTP server.
- Verify your appliance can communicate with the rsync, FTP, or SFTP server. See Use ping to Troubleshoot Connectivity.
Step 1
Choose BACKUP_AND_RESTORE and press Enter .
Step 2
Choose RESTORE and press Enter .
Step 3
Choose one of the following options and press Enter :
- CONFIGURATION—Restore configuration files only. Media files are not restored.
- CONTENT+CONFIG—Restore media and configuration files.
Step 4
Choose REMOTE and press Enter .
Step 5
Choose one of the following remote server types and press Enter :
Step 6
Enter the server IP address and press the Down arrow.
Step 7
Enter the username for an account on the remote server, press Tab to highlight the OK button, and then press Enter .
Step 8
Type the password for the account on the remote server and press Enter .
Step 9
Press Enter to return to the appliance Backup/Restore screen.
The appliance Backup/Restore screen appears. The BACKUP/RESTORE STATUS shows RUNNING while the restore is in progress.
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Warning After the restore procedure has successfully completed, you need to ensure the desired Fully Qualified Domain Name (FQDN) of the DMM is properly configured both on the Application Administration Interface and also in the web-browser UI. On the Application Administration Interface, access NETWORK_SETTINGS, select HOSTNAME, then enter the desired FQDN for this server. On the web-browser UI, log in to the Digital Media Manager as an administrator. Go to Digital Signs, select Settings from the top navigation bar, and select the Server Settings tab. In the Servlet Server Address field, enter the desired FQDN for this server.
Restore from a USB Drive
Step 1
Plug the USB drive into the appliance USB port.
Step 2
Choose BACKUP_AND_RESTORE and press Enter .
Step 3
Choose RESTORE and press Enter .
Step 4
Choose one of the following options and press Enter :
- CONFIGURATION—Restore configuration files only. Media files are not restored.
- CONTENT+CONFIG—Restore media and configuration files.
Step 5
Choose LOCAL and press Enter .
Step 6
Press Enter to return to the appliance Backup/Restore menu.
Step 7
When the restore is complete, choose EJECT_USB and press Enter .
You are returned to the Main Menu.
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Warning After the restore procedure has successfully completed, you need to ensure the desired Fully Qualified Domain Name (FQDN) of the DMM is properly configured both on the Application Administration Interface and also in the web-browser UI. On the Application Administration Interface, access NETWORK_SETTINGS, select HOSTNAME, then enter the desired FQDN for this server. On the web-browser UI, log in to the Digital Media Manager as an administrator. Go to Digital Signs, select Settings from the top navigation bar, and select the Server Settings tab. In the Servlet Server Address field, enter the desired FQDN for this server.
Cancel a Current or Scheduled Backup
Stopping a backup stops the currently running backup and clears the scheduled backup, if any.
Step 1
Choose BACKUP_AND_RESTORE and press Enter .
Step 2
Choose STOP_BACKUP and press Enter.
A confirmation screen appears.
Step 3
Press Enter to confirm your choice.
You are returned to the Main Menu.