Configure Basic Appliance Settings and Control Appliance Services
This chapter explains how you can use Appliance Administrative Interface (AAI) to administer a Cisco Show and Share or Cisco DMM appliance and includes the following sections:
View Appliance System Information
You can display the following system information for your Cisco DMS appliance:
- Device information: product ID, version ID, hardware model, and the appliance serial number.
- BIOS information: build and build date.
- Network information: hostname, IP address, subnet mask, default gateway, DNS server.
From the AAI Main Menu, choose
SHOW_INFO and then press Enter.
Step 2 Press Enter to return to the main menu.
Manage System Log Information
This section contains the following topics:
- Change the Logging Level
- Save a Copy of the System Log to a USB Drive
- Transfer a Copy of the System Log to a Remote Server
- Clear the Logs
Change the Logging Level
Changing the logging level temporarily stops the appliance web services. In failover configurations, this causes the appliance to fail over.
Choose APPLIANCE_CONTROL, and then press Enter.
Step 2 Choose LOGGING_OPTIONS, and then press Enter.
Step 3 Choose CHANGE_LOG_LEVEL , and then press Enter .
Step 4 Choose one of the following logging levels, and then press Enter :
Save a Copy of the System Log to a USB Drive
You can save a copy of the appliance log file to a USB drive that you attach directly to your appliance.
Obtain access to the appliance and plug in your USB device.
Choose APPLIANCE_CONTROL, and then press Enter.
Step 2 Choose LOGGING_OPTIONS, and then press Enter.
Step 3 Choose GET_SYSLOG press Enter .
Step 4 Choose USB, and then press Enter.
A system message appears when the system log information is saved.
You are returned to the Main Menu.
Transfer a Copy of the System Log to a Remote Server
You can transfer a copy of the appliance log file to an FTP or SFTP server.
- Verify you have permissions to write to the FTP or SFTP server.
- Verify your appliance can communicate with the FTP or SFTP server. See Use ping to Troubleshoot Connectivity.
Choose APPLIANCE_CONTROL, and then press Enter.
Step 2 Choose LOGGING_OPTIONS, and then press Enter.
Step 3 Choose GET_SYSLOG , press Enter.
Step 4 Choose one of the following, and then press Enter :
Step 5 Type the FTP or SFTP server address and press Enter .
Step 6 Type the username that you use when you log into the FTP or SFTP server and press Enter .
Step 7 Type the password that you use when you log into the FTP or SFTP server and press Enter .
A system message appears when the transfer is complete.
You are returned to the Main Menu.
Clear the Logs
Choose APPLIANCE_CONTROL, and then press Enter.
Step 2 Choose LOGGING_OPTIONS, and then press Enter.
Step 3 Choose CLEAN_LOGS , and then press Enter.
Step 4 Choose CLEAN_TOMCAT_LOGS , and then press Enter.
A message appears, warning you that all tomcat logs will be lost.
It may take more than a minute to complete the process. When the process is complete, you are returned to the main menu.
Configure the Java Cache
The Java Cache option changes the Java cache policy for name lookup. The name lookup is used for Cisco Digital Media Encoders that are portable and that may change IP address when moved from location to location.
By default, the Java Cache timeout is set to 30 seconds. This should be sufficient for most usage. However, you can change the Java cache timeout value to cache name/IP address information forever (until the appliance is rebooted), for a specific amount of time, or never.
Changing this setting could have appliance security implications. You should not change this setting unless directed to by Cisco support personnel.
Choose APPLIANCE_CONTROL and press Enter.
Step 2 Choose CHANGE_JAVA_CACHE and press Enter .
Step 3 Type a value, in seconds, for the cache timeout press Enter .
Change the Appliance Administrator Password
You can change the appliance administrator password. The appliance administrator user ID is “admin” (without the quotation marks). The password that you enter must contain at least 6 characters.
Note If you change the administrator password on a Cisco Show and Share appliance, you must also change the password for any file types that are hosted locally on the appliance. See the Administrator Guide for Cisco Show and Share 5.3.x for information about setting the file hosting locations.
If you have forgotten the admin account password, you can change it using the pwadmin account that you created when you set up the appliance. See Chapter 6, “Recover Passwords”.
Choose APPLIANCE_CONTROL and press Enter.
Step 2 Choose RESET_PASSWORD and press Enter.
Step 3 Enter the new password and press Enter.
Step 4 Enter the password again and press Enter .
You are returned to the Main Menu.
Step 6 (Cisco Show and Share only) Log in as an administrator or as superuser to Cisco Show and Share and do the following:
a. Choose Show and Share from global navigation.
c. Update the Publish locally... password or the password for any file type that is hosted on the Cisco Show and Share appliance.
Update Appliance Software
You can upgrade from an upgrade disc or from an upgrade .iso image hosted on an FTP, SFTP, or HTTP server. You should always refer to the upgrade guide for the software you are upgrading to for specific instructions.
Choose APPLIANCE_CONTROL and press Enter.
Step 2 Choose SOFTWARE_UPDATE and press Enter.
Step 3 To update using a disc:
a. Choose CD_UPDATE and press Enter .
b. Insert the CD-ROM and press Enter .
c. Follow the instructions on the screen.
Step 4 To update using a remote disc image (.iso file):
a. Choose REMOTE_UPDATE and press Enter .
b. Enter the following information:
– For FTP/SFTP servers, enter the server name or IP address and a user account and press Enter . You will be prompted for a password. Enter the password and press Enter .
– For HTTP server, enter the URL and press Enter .
c. Follow the instructions on the screen.
Restart the Appliance
You can reboot the appliance from the AAI interface. In failover configurations, this causes the appliance to fail over.
Choose APPLIANCE_CONTROL and press Enter.
Step 2 Choose RESTART_OPTIONS and press Enter .
Step 3 Choose REBOOT and press Enter twice.
Restart the Web Services
You can restart the Tomcat web services from the AAI interface without rebooting the appliance. In failover configurations, this causes the appliance to fail over.
Choose APPLIANCE_CONTROL and press Enter.
Step 2 Choose RESTART_OPTIONS and press Enter .
Step 3 Choose RESTART_WEB_SERVICES and press Enter twice.
Restart the Database Services
You can restart the database services from AAI without rebooting the appliance. In failover configurations, this causes the appliance to fail over.
Choose APPLIANCE_CONTROL and press Enter.
Step 2 Choose RESTART_OPTIONS and press Enter .
Step 3 Choose RESTART_DATABASE_SERVER and press Enter twice.
Restart the Streaming Server
This procedure applies to appliances running Cisco Show and Share software only. This option does not appear on appliances running Cisco DMM. In failover configurations, this causes the appliance to fail over.
Choose APPLIANCE_CONTROL and press Enter.
Step 2 Choose RESTART_OPTIONS and press Enter .
Step 3 Choose RESTART_STREAMING_SERVER and press Enter twice.