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Upgrade Guide for Cisco Digital Media Suite Release 5.2.1

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Upgrade Guide for Cisco Digital Media Suite Release 5.2.1

Table Of Contents

Upgrade Guide for Cisco Digital Media Suite Release 5.2.1

Table of Contents

Upgrade/Hardware Compatibility Matrix

Downgrade Support Notice

Before You Begin

Back Up Your Appliances

Obtain the Update Media

Connect a Terminal to Your Appliances

Upgrade Your Cisco DMS Appliances

Upgrade Your DMPs

Force DMPs From Their `Initial' State, As Needed

Stop All Applications on DMPs

Upgrade the Firmware and Root File System on All DMP Endpoints (4305G and 4400G)

Upgrade Cisco Digital Media Manager

Upgrade Cisco Show and Share

Verify the Software Upgrade

Pair Your Cisco DMS Appliances

Key Changes in Cisco DMS 5.2.1

Private Category Removal

Cisco Media Experience Engine Integration

Active Directory Group Import

Certificate Import

Download Recorded Video

URL Change

Video Failover on the DMPs

Related Cisco DMS Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines


Upgrade Guide for Cisco Digital Media Suite Release 5.2.1


Revised: October 14, 2010
OL-pending

Warning Before you upgrade your Cisco Digital Media Suite (Cisco DMS) environment, read this document carefully. It contains important information that can help you to ensure a successful upgrade and avoid potentially serious problems.



Tip This information is updated as needed. The most recent revision is on Cisco.com.


This guide explains how to upgrade your Cisco DMS appliances from Cisco DMS 5.2 to 5.2.1. Cisco DMS 5.2.1 is supported on all hardware platforms that Cisco DMS 5.2 is supported on.

If you are running a release earlier than 5.2, you must upgrade to 5.2 first, and then upgrade to 5.2.1.

You must have a valid Cisco DMS 5.2 license to use this upgrade.

Table of Contents

Upgrade/Hardware Compatibility Matrix

Downgrade Support Notice

Before You Begin

Upgrade Your Cisco DMS Appliances

Key Changes in Cisco DMS 5.2.1

Related Cisco DMS Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines

Upgrade/Hardware Compatibility Matrix

The following table shows supported upgrade paths to Cisco DMS 5.2.1 based on hardware platform:

Hardware Platform
Supported Upgrade Path

MCS-7835-H3 (DMM) and Wave-574 (Show and Share)

5.2 to 5.2.1

MCS-7835-H3 (DMM) and MCS-7835-H3 (Show and Share)

5.2 to 5.2.1

MCS-7835-H2/H1 (DMM) and MCS-7835-H2/H1 (Show and Share)

5.1 to 5.2 to 5.2.1

MCS-7835-H2/H1(DMM) and MCS-7825-H2/H3 (Show and Share)

5.1 to 5.2 to 5.2.1



Note When performing a fresh install of Cisco DMS, you must follow the upgrade path noted in the table above, starting with the earliest release listed in the Supported Upgrade Path column for your hardware, to install 5.2.1. You cannot install 5.2.1 directly on any of the listed hardware platforms.

You cannot upgrade a 5.1 system directly to 5.2.1; you must upgrade 5.1 systems to 5.2 before upgrading to 5.2.1.


Downgrade Support Notice


Caution Never upgrade software in your production network until you validate it in your test environment.

We advise that you back up all records, reports, data, configuration settings, digital assets, and so on before you begin any upgrade. Although your routine creation of such backups is a best practice with any software for any platform,
it is especially important in our case . Cisco DMS includes multiple hardware platforms, whose reciprocal compatibility requires — among other things — that they all run contemporaneous software releases. Otherwise, their features are not aligned and their data exchanges cannot succeed.

The products that constitute Cisco DMS 5.2.1 support software downgrades to Cisco DMS 5.2.0 but not to any earlier release. The only downgrading method that we support is reinstallation of product software from the Cisco DMS 5.2.0 release — and only if you are licensed to run it — on Cisco equipment that we certify is compatible with the Cisco DMS 5.2.0 release.

If you roll back to software from Cisco DMS 5.2.0, you can restore only the settings that you saved in backups from the Cisco DMS 5.2.0 release.

  ·     All of your Cisco DMS products must run software and firmware from the same, one release.
  ·     Do not run Cisco DMS 5.2.1 and Cisco DMS 5.2.0 simultaneously in your network.
  ·     After a downgrade, you will lose any settings or data that you saved within Cisco DMS 5.2.1.
  ·     After a downgrade, you will lose all bug fixes that Cisco DMS 5.2.1 introduced.
  ·     After a downgrade, you will lose all security enhancements that Cisco DMS 5.2.1 introduced.
  ·     After a downgrade, you will lose all new features and capabilities that Cisco DMS 5.2.1 introduced.
  ·     Downgraded DMPs will lose their static IP address settings, reverting to DHCP.
  ·     You must erase any assets that remain in local storage on downgraded DMPs.
  ·     RSS settings and content from Cisco DMS 5.2.1 will not work in Cisco DMS 5.2.0.

Cisco DMS devices in your production network must all run contemporaneous software. Whenever they do otherwise, you must upgrade or reinstall their software.

Before You Begin

Before you upgrade your Cisco DMS appliances, do the following:

1. Back Up Your Appliances

2. Obtain the Update Media

3. Connect a Terminal to Your Appliances

Back Up Your Appliances

We recommend backing up your appliances before performing the upgrade. To back up your appliances, refer to the Administration Guide for Cisco Digital Media Suite 5.2.x Appliances on Cisco.com:

http://www.cisco.com/en/US/partner/docs/video/digital_media_systems/5_x/5_2/dms/aai/administration/guide/dms_appliance_admin.html

The backup for Cisco DMM contains only configuration and database information for the Cisco DMM; any media files stored on the Cisco DMM appliance, such as digital signage assets, are not included in the backup.

Obtain the Update Media

Download the update from Cisco.com.


Step 1 Point your browser to the Cisco software center:

http://www.cisco.com/cisco/web/download/index.html

Step 2 Download the following files:

Cisco Show and Share 5.2.1: sns52to521.iso

Cisco Digital Media Manager 5.2.1: dmm52to521.iso

Cisco DMP 4305G 5.2.1: 5.2.1_FCS_4305.fwimg

Cisco DMP 4400 5.2.1: 5.2.1_FCS_4400.fwimg

Step 3 Create CD-ROMs from the Cisco Digital Media Manager and Cisco Show and Share .iso files. Refer to your CD-ROM burning software for information about how to create a CD-ROM from an .iso file. We recommend burning the CD-ROM at 1x speed.


Connect a Terminal to Your Appliances

You must attach a monitor and keyboard to each Cisco DMM and Cisco Show and Share appliance that you will upgrade.

Do not attempt to upgrade using a remote SSH session—your upgrade will fail. The upgrade process reboots the appliance several times, causing remote sessions to be dropped. Your input is required after the reboot, but you cannot reestablish a remote session until the entire upgrade process has been completed.

Upgrade Your Cisco DMS Appliances

Perform the following tasks to upgrade your Cisco DMS 5.2 installation to Cisco DMS 5.2.1. If you are using Cisco DMPs, upgrade your Cisco DMP software before upgrading your Cisco DMM software.

Task
Reference

Step 1 

Upgrade your Cisco Digital Media Players, if any.

Upgrade Your DMPs

Step 2 

Upgrade your Cisco DMM appliance software.

Upgrade Cisco Digital Media Manager

Step 3 

Upgrade your Cisco Show and Share appliance software.

Upgrade Cisco Show and Share

Step 4 

Verify the upgrade.

Verify the Software Upgrade

Step 5 

(Optional) If you have trouble accessing your Cisco DMS software, pair the appliances.

Pair Your Cisco DMS Appliances 

Upgrade Your DMPs

To upgrade your DMPs, complete the following steps in the order shown:

1. Force DMPs From Their `Initial' State, As Needed

2. Stop All Applications on DMPs.

3. Upgrade the Firmware and Root File System on All DMP Endpoints (4305G and 4400G).

Force DMPs From Their `Initial' State, As Needed


Timesaver Complete this procedure if you have reapplied our factory-default settings to one or more of your DMPs. Otherwise, if you have not restored DMP factory defaults, you can skip this procedure.



Caution If this procedure applies to you and you do not complete it now, you will have complete a more difficult and time-consuming procedure instead, after you finish all other tasks to upgrade Cisco DMS.

Before the
Cisco Digital Signs software on your DMM appliance can manage these DMPs centrally, you must complete either this simple procedure now or the more complex procedure later.

A DMP returns to its "initial" state when you reset it to use factory-default settings. In its initial state, a DMP lacks an internal database file that supports centralized management. Therefore, you should force any such DMPs out of their initial state now.


Tip If you collect these DMPs together in a DMP group, you can target them all simultaneously.


Procedure


Step 1 Choose Digital Signage from the global navigation or click Digital Signage on the dashboard.

Step 2 Choose Digital Media Players > Advanced Tasks.

Step 3 Create the advanced task.

a. Click System Tasks.

b. Click Add New Application.

Step 4 Define and save the new system task.

a. Enter a unique name in the Name field. For example, Clear DMP Initial State.

b. Enter a short description in the Description field. For example, Generate file to support centralized management.

c. Choose Set from the Request Type list.

d. Enter mib.save=1 in the Request field.

e. Click Submit.

Step 5 Schedule an event to send the task to DMPs that are in the initial state.

a. Choose Schedules > Play Now.

b. Choose Advanced Tasks from the Select an Event Type list, and then click Select Advanced Task.

c. Choose System Tasks> Clear DMP Initial State in the Select Event window, and then click OK.

d. Click the name of a group in the DMP Groups area to see a list of its member DMPs.

e. Click the name of each DMP in the list that should receive the deployment.

f. Click Submit, and then click OK when the Success message displays.

Step 6 Stop. You have completed this procedure.


Stop All Applications on DMPs

Before you upgrade DMPs, you must stop all applications by using the DMP Startup URL advanced task.


Note Use the DMP Startup URL advanced task to clear the DMP startup URL and restart the DMP. Do not use the Stop All Applications system task.


Procedure


Step 1 Choose Digital Signage from the global navigation or click Digital Signage on the dashboard.

Step 2 Choose Digital Media Players > Advanced Tasks.

Step 3 Create the advanced task.

a. Click DMP Startup URL.

b. Click Add New Application.

c. Enter Startup URL Empty & Reboot in the Name and Description fields.

d. Leave empty the Video URL and Browser URL fields.

e. Check the Reboot Necessary check box.

f. Click Submit.

Step 4 Schedule an event to send the task to the DMP.

a. Choose Schedules > Play Now.

b. Choose Advanced Tasks from the Select an Event Type list, and then click Select Advanced Task.

c. Choose DMP Startup URL > Startup URL Empty & Reboot in the Select Event window, and then click OK.

d. Click the name of a group in the DMP Groups area to see a list of its member DMPs.

e. Click the name of each DMP in the list that should receive the deployment.

f. Click Submit, and then click OK when the Success message displays.

Step 5 Stop. You have completed this procedure.


Upgrade the Firmware and Root File System on All DMP Endpoints (4305G and 4400G)


Note It takes approximately 30 minutes to upgrade the firmware and root file system on a DMP. However, while the upgrade is in progress on a DMP 4400G, its behavior might be confusing. It:

1. Shows these three messages in this order:

 Burn: NN%

 Verify: NN%

 Internal Upgrade Completed.

(Where NN is a percentage value that climbs from 1 to 99.)

2. Restarts after approximately 1 minute.

3. Shows the same three messages as before, in exactly the same sequence.

4. Restarts a second time after approximately 29 minutes.

This occurs because the 4400G must install a small amount of data and restart before it can accept its new firmware and file system.


Before You Begin

If you use ACNS, we recommend that you send DMP firmware files to your ACNS servers and deploy the upgrades as a future event—not an immediate event.

If you deploy the upgrade directly to your DMPs, we recommend that you upgrade just one DMP initially or upgrade just a small group of DMPs and test the result before you send the firmware to multiple DMPs.

We recommend that you do not upgrade any more than 5 DMPs at a time and that all upgrades occur outside normal business hours for your organization.


Warning Make sure that the DMPs do not lose power while they are burning their firmware during an upgrade. If they lose power during this critical period, they will be severely damaged.


Procedure


Step 1 Choose Digital Signage from the global navigation or click Digital Signage on the dashboard.

Step 2 Add the firmware image to your media library as an asset.

a. Choose Media Library, and then click Add Media Asset.

b. For the source, click Local File.

c. Click Browse, choose the firmware image from the software upgrade CD or your local file system, and then click Open.

d. Enter a meaningful description in the Title field.

e. Uncheck the Is Kernel Upgrade? check box.

f. Verify that the file type is Firmware, and then click Save.

Do not click any button or move away from this page in your browser until the upload is finished. After it is finished, the page refreshes automatically. You should see that a description of the firmware file has been added in the table that the page shows.

Step 3 (Optional) To verify that the upload succeeded, compare its file size in the Size column to the size of the source file.

Step 4 Create an advanced task for the upgrade.

a. Choose Digital Media Players > Advanced Tasks, and then click DMP Firmware Upgrade.

b. Click Add New Application in the title bar for the Applications area.

c. Enter DMP_Firmware_Upgrade in the Name field.

d. Choose from the Media Categories tree the category that contains the firmware.

e. Click the firmware file to highlight it in the Available Content table, and then click Submit.

f. Click Go.

Step 5 Schedule an event to upgrade the DMPs.

To schedule an immediate event ...
To schedule a future event...

a.

Choose Schedules > Play Now

Choose Schedules > Play in Future.

b.

Choose Advanced Tasks from the Select an Event Type list, and then click Select Advanced Tasks.

Click Add an Event.

c.

Choose System Tasks > DMP_Firmware_Upgrade from the Select an Event Type list, and then, click OK.

Click DMP Groups, and then choose the groups.

d.

Click the name of a DMP group in the DMP Groups object selector to see its member DMPs in the DMP List table.

Click Digital Signage, and then choose the presentation or playlist.

e.

Click the name of each DMP in the DMP List table that should receive the deployment.

Specify the date, time, and frequency.

f.

Click Submit.

Click Save.

g.

Click OK when the Success message displays.

Click Save All to save the schedule.

h.

Click Publish All to publish the schedule.


Tip To check the status of an upgrade, deploy to the relevant DMP groups the system task called Upgrade Status.


Step 6 (Optional) After the upgrade is completed and you refresh your browser, verify that the DMP List area on the DMP Manager tab indicates 5.2 in the Version column for the DMPs that you upgraded.

Step 7 Stop. You have completed this procedure.



Note Until you upgrade your DMM appliance to 5.2.1, the appliance cannot centrally manage these upgraded DMPs.


What to Do Next

After updating your Cisco DMPs, proceed to Upgrade Cisco Digital Media Manager.

Upgrade Cisco Digital Media Manager

Procedure


Step 1 Insert the CD into the Cisco DMM appliance CD-ROM drive.

Step 2 In AAI, choose APPLIANCE_CONTROL > SOFTWARE_UPDATE.

The system prompts you to insert the update CD.

Step 3 Verify that you have inserted the upgrade CD and press Enter.

Step 4 Choose Yes to confirm that you want to upgrade the system.

The upgrade process begins. The appliance reboots and again asks you if you want to upgrade the system.

Step 5 Choose Yes.

The system installs the 5.2.1 update. After the update is complete, the system reboots and displays the AAI login prompt.

Step 6 To verify the update, log back into the AAI interface as admin. The Main Menu shows the installed software version.


What to Do Next

If you are using Cisco Show and Share, proceed to Upgrade Cisco Show and Share.

Upgrade Cisco Show and Share

Procedure


Step 1 Insert the Upgrade CD into the Cisco Show and Share appliance CD-ROM drive.

Step 2 Log in as admin to the Appliance Administration Interface (AAI).

Step 3 Choose APPLIANCE_CONTROL > SOFTWARE_UPDATE.

The system prompts you to insert the update CD.

Step 4 Verify that you have inserted the upgrade CD and press Enter.

Step 5 Choose Yes to confirm that you want to upgrade the system.

The upgrade process begins. The appliance reboots and again asks you if you want to upgrade the system.

Step 6 Choose Yes.

The system installs the 5.2.1 update. After the update is complete, the system reboots and displays the AAI login prompt.

Step 7 To verify the update, log back into the AAI interface as admin. The Main Menu shows the installed software version.


What to Do Next

Verify the Software Upgrade

Verify the Software Upgrade

Use this procedure to log in to Cisco Show and Share for the first time after you upgrade and to verify that the upgrade was successful.

Procedure


Step 1 Point your browser to the Cisco DMM appliance. For example, http://dmm.example.com .

Step 2 Log in as superuser.

Step 3 When the splash screen appears, confirm that it refers explicitly to Digital Media Manager 5.2.1.

Step 4 Point your browser to your Cisco Show and Share server. For example, http://showandshare.example.com.

Step 5 Verify that Cisco Show and Share loads.

Step 6 If either server fails to load, pair the appliances. See Pair Your Cisco DMS Appliances.

Step 7 Stop. You have completed this procedure.


Pair Your Cisco DMS Appliances

If you cannot access your Cisco DMM and Cisco Show and Share appliances after the upgrade, pair them.


Caution Pairing fails when you complete these steps in the wrong order. You must use AAI on your Cisco Show and Share appliance before you use AAI on your Cisco DMM appliance. Do not reverse this order or try to use AAI simultaneously on both appliances.

Before You Begin

Complete the "Upgrade Cisco Digital Media Manager" section.

Complete the "Upgrade Cisco Show and Share" section.

Procedure


Step 1 From the upgraded appliance that now runs Cisco Show and Share 5.2.1:

a. Log in as admin to the Appliance Administration Interface (AAI).

b. Choose APPLIANCE_CONTROL > PAIR APPLIANCE.

c. Choose DMM.


Warning Do not choose any other option than DMM.


d. Enter the fully-qualified domain name (FQDN) for your upgraded DMM appliance.

This is the DNS name. Do not enter an IP address.

e. Press Enter.

Your upgraded Cisco Show and Share appliance imports a digital certificate from your upgraded Cisco DMM appliance.

Step 2 From the upgraded appliance that now runs Cisco DMM 5.2.1:

a. Log in as admin to the Appliance Administration Interface (AAI).

b. Choose APPLIANCE_CONTROL > PAIR APPLIANCE.

c. Choose SHOW_AND_SHARE.


Warning Do not choose any other option than SHOW_AND_SHARE.


d. Enter the fully-qualified domain name (FQDN) for your Cisco Show and Share appliance.

This is the DNS name. Do not enter an IP address.

e. Press Enter.

Your upgraded Cisco DMM appliance imports a digital certificate from your Cisco Show and Share appliance.

Step 3 Stop. You have completed this procedure.


Key Changes in Cisco DMS 5.2.1

The following are the key changes to Cisco DMS 5.2.1:

Private Category Removal

Cisco Media Experience Engine Integration

Active Directory Group Import

Certificate Import

Download Recorded Video

URL Change

Video Failover on the DMPs

Private Category Removal

Private categories are removed from Cisco Show and Share 5.2.1.

In Cisco Show and Share 5.2, you could assign user groups to categories to limit who could view the video listing. The restriction applied only to viewing the list of videos within the category. The viewing restrictions did not apply to the videos themselves. Site visitors could still see videos assigned to private categories if they found them through some other method, such as through a search or using the tag filter.

When you upgrade to Cisco Show and Share 5.2.1, you have the option of making existing private categories public or of removing the category. If you make a private category public, all site visitors will be able to view the list of videos in that category. Removing the private category does not cause the videos to be removed; the videos remain in the system and are available to site visitors. It is just the category that lists the videos that is removed.

In both cases the videos in the category are viewable by all site visitors unless you had previously assigned user group viewing restrictions to the videos themselves.

Cisco Media Experience Engine Integration

Administrators can configure a Cisco Media Experience Engine (MXE) to automatically transcode videos that users upload into a common format. This allows the system to support a greater number of video source formats and converts them to a format that is can be edited in the Cisco Show and Share video editor.

For more information about configuring this feature, see the User Guide for Show and Share Administration 5.2.x.

Active Directory Group Import

In Cisco DMM 5.2, administrators could import users from an Active Directory database. In Cisco DMM 5.2.1, administrators can import user groups from Active Directory.

For more information about configuring this feature, see the User Guide for Cisco Digital Media Manager 5.2.x.

Certificate Import

Cisco DMM 5.2 and Cisco Show and Share 5.2 ship with a self-signed certificate. Because the certificate is self-signed, users receive a security warning when they visit the site.

For Cisco Show and Share 5.2.1, administrators can import signed certificates and prevent users from seeing the warning. Administrators cannot import signed certificates into Cisco DMM 5.2.1.

For more information about this feature, see the Administration Guide for Cisco Digital Media Suite 5.2.x Appliances.

Download Recorded Video

In Cisco Show and Share 5.2.1, you have the option of downloading video recorded directly in Show and Share. Previously, you did not have the ability to download the recorded video.

URL Change

You can now access Cisco Show and Share without having to specify the port number in the URL. For example, instead of typing https://show_and_share.example.com:8443, you can access the Cisco Show and Share server by typing http://show_and_share.example.com. The browser is automatically redirected to the correct port.

Video Failover on the DMPs

Video failover on the Cisco DMPs is now disabled by default.

Related Cisco DMS Documentation

To locate all Cisco DMS product documentation, see the Guide to Documentation for the Cisco Digital Media System at the following URL:

http://www.cisco.com/en/US/products/ps6681/products_documentation_roadmaps_list.html

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html