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Release Notes for Cisco Digital Media System 5.0

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Release Notes for Cisco Digital Media System 5.0

Table Of Contents

Release Notes for Cisco Digital Media System 5.0

Contents

Introduction

New and Changed Information

Digital Media Manager

Digital Signage and Digital Signage Manager

Digital Media Player

Enterprise TV and Enterprise TV Manager

Video Portal

Compatibility Matrix

DMP Feature Support Matrix

Client System Requirements

Digital Media Manager Requirements

Video Portal Requirements

Installation and Upgrade Notes

Installation Notes

Upgrade Notes

Important Notes

Low Memory Causes DMP 4305G Endpoints to Restart Automatically

Firmware Release 5.0.1 Available for DMP 4400G Endpoints

DMS Release 5.0.2 Available for All DMS Appliances and Endpoints

Limitations That Are Resolved in DMS Release 5.0.2

DMS Release 5.0.3 Available for All DMS Appliances and Endpoints

Limitations That Are Resolved in DMS Release 5.0.3

Compatibility Limitations with Microsoft Internet Information Server (IIS)

Limitations and Restrictions

Open Caveats

Updates and Errata for Printed Documentation

Remote Control Quick Start Guide for Cisco Digital Media Players

Mounting Kit Assembly Guide for Cisco Digital Media Players

Quick Start Guide for Cisco Digital Media Player (4305G and 4400G)

Related Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Digital Media System 5.0


Revised: April 24, 2009, OL-15756-01

These release notes describe the new features, requirements, and known issues for the following Cisco Digital Media System (DMS) 5.0.x products:

Cisco Digital Media Encoder (DME)

Cisco Digital Media Manager (DMM)

Cisco Digital Media Player (DMP)

Cisco Video Portal

These release notes apply to the 5.0, 5.0.1, 5.0.2, and 5.0.3 releases.

Contents

This document includes the following sections:

Introduction

New and Changed Information

Compatibility Matrix

DMP Feature Support Matrix

Client System Requirements

Installation and Upgrade Notes

Important Notes

Limitations and Restrictions

Open Caveats

Updates and Errata for Printed Documentation

Related Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines

Introduction

Cisco Digital Media System 5.0.x (DMS) helps organizations of any size to:

Create, manage and deliver desktop video content (whether live or on-demand) over an IP network to any general or targeted audience.

Filter questions (received in real time from audience members at a live event) for display in a Q&A.

Synchronize presentation slides with video streams.

Create, manage and deliver digital signage content (including video, audio, text, multimedia, and web pages) over an IP network to any general or targeted audience.

Communicate with targeted customers, investors, press, and analysts.

Deliver critical information and training to employees, suppliers, and partners.

Deliver educational content to students.

With the 5.0.2 release, deliver real-time emergency warnings and instructions to whomever sees your digital signs:

Pre-position emergency assets to the local memory storage card in a DMP or to an external web server for playback on targeted DMP groups.

Start emergency message playback on one or more DMP groups

Pre-empt all of your regularly scheduled nonemergency events with emergency messages on targeted DMP groups.

Declare for one or more of your affected DMP groups that an emergency has stopped.

After you stop an emergency message on a DMP group, its regular schedule resumes wherever the emergency message interrupted it.

Apply the start and stop commands for emergency messaging to a DMP group explicitly, and then all of its child groups receive the same command implicitly, due to the hierarchy of DMP groups.

New and Changed Information

Cisco DMS 5.0.x delivers new and changed features in the following components:

Digital Media Manager

Digital Signage and Digital Signage Manager

Digital Media Player

Enterprise TV and Enterprise TV Manager

Video Portal

Digital Media Manager

New DMS Administration (DMS-Admin) console, formerly called DMM-Admin.

System status and alarms console, accessed from the Dashboard tab.

Backup and recovery console page, accessed from the Backup tab.

Built-in e-mail alerts and an optional SNMP notifications module, accessed from the Alerts tab.

Centralized creation and management of users and user groups, accessed from DMS Administration > Users. For information about adding new users or user groups, click the Help link.

Authentication mode selection (LDAP, Embedded or No Authentication), accessed from DMS Administration > Settings > Authentication.

Digital Signage and Digital Signage Manager

Major web user interface redesign of DMM-DSM throughout, except Digital Media Players and Settings management windows

Redesigned Schedule includes Play in Future and Play Now management, accessed from the Schedules tab.

Digital Media Designer, accessed from Digital Signage > Presentations.

Support for all Cisco DMS 4.1 features.

Support on the DMP 4400G for scrolling ticker effects from left-to-right, right-to-left, up-to-down, and down-to-up.

Independent playlist management

Support for the following codecs on the Digital Media Players:

MPEG 1 and MPEG 2 on the DMP 4300G, DMP 4305G, and DMP 4400G.

MPEG 4 part 10 on the DMP 4400G.

Support for emergency message insertions, in real time, to any number of DMP groups.

Digital Media Player

Support for Enterprise TV on DMP 4305G and DMP 4400G

Digital Media Player (DMP) Remote Control: Supports interactivity with Cisco Digital Media Player 4305G and 4400G systems, enabling navigation and channel selection through the Enterprise TV on-screen program guide

Digital Media Player 4400G

New hardware platform

Different form-factor

Support for MPEG 1, 2, and 4 Part 10 in standard definition (SD) and HD, graphics, web content, Adobe Flash 9 animation, and tickers

Local storage of 4 GB capacity, which provides 2.8 GB for content storage and 1.2 GB for operating system, emergency messaging, and backup firmware

Performance improvements for Adobe Flash (in release 5.0.2):

DMP support for the Flash 10 plug-in improves Flash application performance on DMPs.

You can choose in DMPDM whether your DMPs use the Flash 9 plug-in or a beta version of the Flash 10 plug-in. The default is to use Flash 9 because the beta version of the Flash 10 plugin might sometimes play an SWF file incorrectly.

DMPs that run the Flash 10 player use it whenever they play Flash presentations.


NoteBecause you choose for each DMP individually whether it should use Flash 9 or Flash 10 (in release 5.0.2), your DMPs might differ from one another in their performance while playing Flash presentations.

DMPs in this release do not support wireless connections.


Enterprise TV and Enterprise TV Manager

Interactivity with the Digital Media Player Remote Control

Web-based management tool, Enterprise TV Manager (DMM-ETVM), which is served from the Cisco Digital Media Manager appliance
From the DMS landing page, click Enterprise TV to access DMM-ETVM.

Customizable main menu
Click Enterprise TV > Skin Customization to access configuration.

Program listing and EPG
Click Enterprise TV > EPG Providers to access configuration.

Customizable channel lineups
Click Enterprise TV > TV Channels to access configuration.

On-demand content
Click Enterprise TV > Video on Demand to access configuration.

Video program sharing: Use the same digital media video programs in your digital signage presentations as on-demand assets for users to browse and view.
Click Enterprise TV > Video on Demand to map video assets to categories that display in the program guide.

Scheduled access to Cisco Enterprise TV: Define when a directed signage presentation or when Cisco Enterprise TV access is available on a digital media players when used with Cisco Digital Signage.
Click Schedules > Play Now or Play in Future to schedule an Enterprise TV event.

Live and on-demand program previews: Preview programs or view live events while navigating the on-demand or live program listings.

Video Portal

Detailed usage reporting in Video Portal Reports

Content-level viewing security in Video Portal
Specify access restrictions on the Video Part pages in DMM-VPM.

The following additional Video Portal enhancements:

Windows Media closed captioning
Click the CC button in the Video Portal that displays if closed caption text is embedded with a Windows Media stream.

Video URL sharing
Share the link that is available in the Video Info area of a playing video on the Video Portal, or embed in a web page the HTML code that is available in the Embedded Video area on the Video Part page.

Support for displaying Western European font characters that are included in the ISO 8859-1 standard

Additional support for publishing live streams from third-party encoders through the addition of a Non-DME Live Event option on the Video Part page

LDAP SSL support for Active Directory authentication

Compatibility Matrix

Cisco Digital Media System requires the following hardware and software components:

Supported Upgrade Path
DMM 1 appliance
VP 2 Version
VP appliance
DME 3 Version
DMEs
DSM 4 Version
DMP 5 Version
DMPs

4.1 to 5.0

7835-H1

7835-H2

5.0

7825-H2

7825-H3

7835-H1

7835-H2

5.2.187

DME1000

DME1100

DME 2000

DME 2200

5.0

5.0

4300G

4305G

4400G

5.0 to 5.0.2

7835-H1

7835-H2

5.0.2

7825-H2

7825-H3

7835-H1

7835-H2

5.2.187

DME1000

DME1100

DME 2000

DME 2200

5.0.2

5.0.2

4300G

4305G

4400G

5.0.2 to 5.0.3

7835-H1

7835-H2

5.0.3

7825-H2

7825-H3

7835-H1

7835-H2

5.2.187

DME1000

DME1100

DME 2000

DME 2200

5.0.3

5.0.3

4300G

4305G

4400G

1 Digital Media Manager (DMM)

2 Video Portal (VP)

3 Digital Media Encoder (DME)

4 Digital Signage Manager (DSM)

5 Digital Media Player (DMP)


DMP Feature Support Matrix

This Digital Media Player Model
Running This DMP Firmware Release
Works with These DMM Software Modules
DMM-DSM
DMM-ETV
3.5
3.5(1)
4.0
4.1
4.1 (0) 40
5.0
5.0 (2)
5.0 (3)
5.0
5.0 (2)
5.0 (3)

DMP 4300G

2.42

N

N

Y

Y1

Y1

N

N

N

N

N

N

2.42(1)

N

N

Y

Y1

Y1

N

N

N

N

N

N

2.43

N

N

Y

Y

Y

Y

N

N

N

N

N

2.43(1)

N

N

Y

Y

Y

Y

N

N

N

N

N

5.0

N

N

N

N

N

Y

N

N

Y

N

N

5.0 (2)

N

N

N

N

N

N

Y

N

N

Y

N

5.0 (3)

N

N

N

N

N

N

N

Y

N

N

Y

DMP 4305G

2.43

N

N

Y

Y

Y

Y

N

N

N

N

N

2.43(1)

N

N

Y

Y

Y

Y

N

N

N

N

N

5.0

N

N

N

N

N

Y

N

N

Y

N

N

5.0(2)

N

N

N

N

N

N

Y

N

N

Y

N

5.0 (3)

N

N

N

N

N

N

N

Y

N

N

Y

DMP 4400G

5.0

N

N

N

N

N

Y

N

N

Y

N

N

5.0(1)

N

N

N

N

N

Y

N

N

Y

Y

N

5.0(2)

N

N

N

N

N

N

Y

Y

N

Y

N

5.0 (3)

N

N

N

N

N

N

N

Y

N

N

Y

1 DMM-DSM 4.1 can manage DMPs that use this firmware release. However, these DMPs cannot play presentations that you design in Digital Media Designer (DMD).


Client System Requirements

Digital Media Manager Requirements

Video Portal Requirements

Digital Media Manager Requirements

This section describes the requirements for client systems that access DMS-Admin, DMM-DSM, DMM-VPM, DMM-ETVM, and Video Portal Reports.

Java

For all client systems, ensure that Java Runtime Engine (JRE) 1.6.0 or later is installed. Also confirm that it is configured to use English as its language and that it is working correctly. The JRE 1.6.0 release is part of Java Version 6.

To learn exactly which JRE release you are using and to confirm that it is working correctly, go to http://java.com/en/download/help/testvm.xml.

To understand the Java release naming conventions, which have changed over time, see http://java.sun.com/javase/namechange.html.

To obtain the required JRE, go to http://javasoft.com, click Java SE, and then download the latest JRE version.

Apple maintains and distributes its own implementations of Java software for Mac OS users. To learn if Apple has made available any JRE that is based on JRE 1.6.0, see http://www.apple.com/java. Alternatively, registered Apple Developer Connection (http://connect.apple.com/) members might find that Apple has released a preview version of a compatible JRE. We make no claims about the suitability of such software for any purpose and recommend that you test all software thoroughly before you rely on it.

DMM-DSM and DMPDM

Table 1 lists the additional client system requirements to use DMM-DSM and DMPDM.

Table 1 Additional Requirements to Use DMM-DSM or DMPDM 

Component
Browser Version

Browser

Windows

Internet Explorer 6.0 or later

Internet Explorer 7.0 or later

Firefox 2.x

Linux

Firefox 2.x

Mac OS X

Firefox 2.x

DMM-DSM Dashboard and Play in Future Schedules

Mac OS X 10.41

Digital Media Designer2

Firmware version 5.0 for DMP 4400G and 4305G

Firmware version 5.0.1 for DMP 4400G

Minimum supported resolution

1280 x 1024

1 Until Apple supports JRE 1.6.0 or later, the DMM-DSM Dashboard and Play in Future Schedules might not function properly.

2 Until Apple supports JRE 1.6.0 or later, Digital Media Designer might not function properly.


Video Portal Reports

Table 2 lists the additional client system requirements to use Video Portal Reports.

Table 2 Cisco Video Portal Reports Tool Client Requirements

Component
Requirement

Browser

Windows

Firefox 1.5 minimum or 2.x recommended

Internet Explorer 5.5 minimum or 6.0 or later recommended

Linux or UNIX

Firefox 1.5 minimum or 2.x recommended

Apple Macintosh

Firefox 1.5 minimum or 2.x recommended

Renesis SVG Player 1.1 Internet Explorer Plugin (required only for Internet Explorer)

Renesis SVG Player 1.1 or newer Internet Explorer Plugin available at http://www.examotion.com/index.php?id=product_player_download


Video Portal Requirements

Table 3 lists the additional client system requirements to use Video Portal.

Table 3 Cisco Video Portal Client Requirements 

Component
Requirement

Browser

Windows

Firefox 1.5 minimum or 2.x recommended

Internet Explorer 6.0 or later recommended

Mozilla 1.8 or later recommended

Linux or UNIX

Support for Flash VoD files only on the following browsers:

Firefox 1.0 minimum or Firefox 2.x recommended

Mozilla 1.0 minimum or Mozilla 1.8 or later recommended

Apple Macintosh

Support for Flash and QuickTime VoD files on the following browsers:

Firefox 1.5 minimum or 2.x recommended

Safari 2.0 minimum or later recommended

Adobe Flash plug-in

Adobe Flash 8 plug-in or later recommended

Windows Media plug-in

Windows Media 9 or later required if Windows Media content is offered

QuickTime plug-in

QuickTime Player 7.1 or later recommended

Cisco Digital Media Manager Live Event Module 1.0

Windows

Internet Explorer 6.0 or later

Apple Macintosh

VMWare Fusion 1.1.3 or later

Windows XP or Vista

Internet Explorer 6 or later recommended

Minimum supported resolution

1024 x 768


Installation and Upgrade Notes

This section includes the following topics:

Installation Notes

Upgrade Notes

Installation Notes


Caution If you enter only an IP address during set up, Cisco DMS appliances cannot communicate with each other. Cisco DMS appliances will not work correctly without a DNS server. Please enter a fully-qualified domain name (FQDN).

To maintain network security, your DMM appliances and Video Portal appliances use digital certificates to communicate. These certificates use the DNS-resolvable hostname to identify each appliance uniquely. Therefore, you must enter the DNS-routable hostname for each appliance during setup when prompted to enter the fully-qualified domain name (FQDN) in AAI.

You must also configure each of your DMS appliances in AAI to point correctly to the DNS server for your network and configure that DNS server to associate the IP addresses that your DMS appliances use with the FQDNs that their digital certificates use.

When setting up your DMS 5.0 appliances, do not use "Cisco" as the instance name for your Video Portal appliance. We reserve the use of the Cisco name for other purposes, and all deployments will fail if you use this instance name.

Upgrade Notes

You can upgrade from Cisco Digital Media System 4.1 to 5.0.

After you upgrade to 5.0, we recommend that you apply the patch to install 5.0.2. Direct upgrades are not possible from 4.1 to 5.0.2.

After you upgrade to 5.0.2, we recommend that you apply the patch to install 5.0.3. Direct upgrades are not possible from 4.1 or 5.0 to 5.0.3.

For more information, including requirements and procedures, see Upgrade Guide to Release 5.0 for Cisco Digital Media System on Cisco.com.

For information about the hardware and software that Cisco DMS supports in this release, see the "Compatibility Matrix" section.

Important Notes

Notes for all 5.0.x releases:

Low Memory Causes DMP 4305G Endpoints to Restart Automatically

Compatibility Limitations with Microsoft Internet Information Server (IIS)

Notes for 5.0.1:

Firmware Release 5.0.1 Available for DMP 4400G Endpoints

Notes for 5.0.2:

DMS Release 5.0.2 Available for All DMS Appliances and Endpoints

Limitations That Are Resolved in DMS Release 5.0.2

Notes for 5.0.3:

DMS Release 5.0.3 Available for All DMS Appliances and Endpoints

Limitations That Are Resolved in DMS Release 5.0.3

Low Memory Causes DMP 4305G Endpoints to Restart Automatically

Rather than crashing when they run low on memory, DMPs are designed to restart automatically, which clears their memory and causes downtime of much less than 1 minute,  as opposed to the lengthy downtime that a hard crash would cause. In the rare cases when DMPs do run out of memory and restart automatically, SWF files are almost always responsible. The known scenarios when this can occur are as follows:

The file size is greater than 500KB for your SWF file. Larger SWF files do work correctly in most cases, but we recommend as a best practice that you should always strive to use the smallest possible SWF files. Smaller files are far less likely to be burdensome to your DMPs.

Your SWF file uses bitmapped image files outside itself that have a very large file size, either individually or collectively. Any bitmapped image files that you use in the production of a SWF file should be small files. If a bitmapped file has a large file size, it is important for you to understand that merely reducing the height and width of its placeholder on your canvas in Adobe Flash (or any similar authoring tool that you might use to develop a SWF file) will not reduce the actual file size.

The web page that you are showing uses too many embedded SWF files.

Additionally, we recommend that you use the following guidelines when you create SWF files:

The resolution of the SWF can be up to 1920 x 1080 if the animations that are contained within the SWF are small and are restricted to a 640x480 region.

Avoid redraw of the whole screen in your Flash animation.

Multiple movements on different parts of the screen cause more slowdown than a concentrated movement.

The FLV recommended resolution should be 320x240.

Firmware Release 5.0.1 Available for DMP 4400G Endpoints

By itself, firmware release 5.0.1 for DMP 4400G endpoints is the entirety of what constitutes Cisco DMS release 5.0.1. This firmware release fixes a known problem in which DMP 4400Gs running firmware release 5.0 responded incorrectly to remote control commands for Enterprise TV.

To obtain this firmware for the DMP 4400G, log in to your Cisco.com account and then do the following:

1. Go to http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=281723656.

2. Click Expand All, and then click Cisco Digital Media Player 4400G.

3. Click Expand All, and then click 5.0.1.

4. Click 5.00.1_FCS_4400.fwimg.

5. Click Download.

To learn how to install this firmware upgrade for DMP 4400Gs, see Chapter 2 ("Using DMPDM") in User Guide for Cisco Digital Media Player Device Manager 5.0 on Cisco.com, at http://www.cisco.com/en/US/docs/video/digital_media_systems/5_x/5_0/dmp/user/guide/DMPDMcfg.html.

DMS Release 5.0.2 Available for All DMS Appliances and Endpoints

These software components, which are downloadable from Cisco.com, constitute Cisco DMS 5.0.2:

Filename
Description

dmm50to502.iso

A software patch to upgrade DMM appliances

vp50to502.iso

A software patch to upgrade Video Portal appliances

5.00.2_FCS_4300.fwimg

Updated firmware for DMP 4300G endpoints

5.00.2_FCS_4305.fwimg

Updated firmware for DMP 4305G endpoints

5.00.2_FCS_4400.fwimg

Updated firmware for DMP 4400G endpoints


To obtain one or more of these software components, log in to your Cisco.com account and then do the following:

1. Go to http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=281723656.

2. Click Expand All, and then click the name of the DMS appliance or endpoint type that you will upgrade:

Cisco Digital Media Manager

Cisco Digital Media Player 4300G

Cisco Digital Media Player 4305G

Cisco Digital Media Player 4400G

Cisco Video Portal

3. Click Expand All, and then click 5.0.2.

4. Click the name of the ".iso" software patch or ".fwimg" firmware for this device type.

5. Click Download.


NoteFor detailed instructions about all prerequisites and steps to complete a successful upgrade, see Upgrade Guide to Release 5.0 for Cisco Digital Media System, on Cisco.com.

To learn how to upgrade the firmware for DMP endpoints, see Chapter 2 ("Using DMPDM") in User Guide for Cisco Digital Media Player Device Manager 5.0 on Cisco.com, at http://www.cisco.com/en/US/docs/video/digital_media_systems/5_x/5_0/dmp/user/guide/DMPDMcfg.html.

The features to back up and restore DMS appliances are restricted to each particular DMS release. This means, for example, that you cannot use the restore feature in DMS release 5.0.2 with any backup file that DMS release 5.0 generated.


Limitations That Are Resolved in DMS Release 5.0.2

Cisco DMS 5.0.2 corrects many bugs from earlier releases, including these:

Feature Category
Defect ID
Description

Administration and Infrastructure

Alarms and Notifications

CSCsr18875

Alerts - DMP events do not specify their source correctly.

CSCsr27050

Alerts - Reports page lacks paging capability.

CSCsr27135

Alerts - Reports should have dual modes.

CSCsr75219

Alerts - Summary page omits some alerts.

CSCsr87588

FTP to DMP internal memory fails for DMD emergency presentations that use the Alarm option.

Managing User Accounts

CSCsq99925

DMM allows login with case-insensitive username, causing HTTP 500 error.

Missing Information

CSCsr00830

The user interface for DMM does not show the appliance serial number.

SNMP

CSCsq98108

SNMP does not take a new Community string.


Digital Signage Networks and Media

Digital Media Designer

CSCsj72828

DMD rejects spaces and special characters in paths and filenames.

CSCsq05201

DMD designs do not position videos correctly for portrait orientation.

CSCsq74404

DMD - Authentication dialog box Close button not work.

CSCsq75281

DMP 4400G cannot play from DMP internal memory the SWF component in the Virtua template that DMD provides.

CSCsq87168

DMM-DSM exception occurs when editing assets.

CSCsr09754

White transition between HTML pages should be black.

Digital Media Players

CSCsm61598

DMP display becomes white when ACNS is not used and the scheduled end of one event is simultaneous to the start of another.

CSCso41527

Turning DMTech TVs on/off by RS232 changes their line mode to TV.

CSCsq69782

DMTech TVs show black-and-white upon power-on.

CSCsq94814

DMPs do not automatically restart DMTech TVs after a power failure.

CSCsr52545

4300G and 4305G - Upgrade to 5.0 does not change sigma pre-buffer.

CSCsq57006

4305G - The Digg.com website will not display.

CSCsq67222

4305G - Loads previous startup URL after abnormal reboot.

CSCsq75116

4305G and 4400G - Streaming video is slow from laptop Apache 2.2.8.

CSCsq92923

4400G - Hangs temporarily if its startup URL is not valid.

CSCsq45354

4400G - Browser page is flawed for defining resolution settings.

CSCsr74946

4400G - Failover and recovery URLs do not update after Apply.

Schedule

CSCsr81933

In DMS 5.0, the Play In Future feature lost its ability to multiply tasks.


Enterprise TV

Audio

CSCsu09404

ETV multicast channel audio continues after the Schedule should stop it.

Electronic Program Guide

CSCsr97432

After unzipping TMS files, required cleanup does not occur.

Fullscreen Mode

CSCsr07636

Toggling fullscreen mode on and off can cause video playback to skip.


Video Portal Reports

Authentication

CSCsq92826

Exception occurs when starting Video Portal Reports without authentication.


DMS Release 5.0.3 Available for All DMS Appliances and Endpoints

These software components, which are downloadable from Cisco.com, constitute Cisco DMS 5.0.3:

Filename
Description

dmm502to503.iso

A software patch to upgrade DMM appliances

vp502to503.iso

A software patch to upgrade Video Portal appliances

5.00.3_FCS_4300.fwimg

Updated firmware for DMP 4300G endpoints

5.00.3_FCS_4305.fwimg

Updated firmware for DMP 4305G endpoints

5.00.3_FCS_4400.fwimg

Updated firmware for DMP 4400G endpoints


To obtain one or more of these software components, log in to your Cisco.com account and then do the following:

1. Go to http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=281723656.

2. Click Expand All, and then click the name of the DMS appliance or endpoint type that you will upgrade:

Cisco Digital Media Manager

Cisco Digital Media Player 4300G

Cisco Digital Media Player 4305G

Cisco Digital Media Player 4400G

Cisco Video Portal

3. Click Expand All, and then click 5.0.3.

4. Click the name of the ".iso" software patch or ".fwimg" firmware for this device type.

5. Click Download.


NoteFor detailed instructions about all prerequisites and steps to complete a successful upgrade, see Upgrade Guide to Release 5.0 for Cisco Digital Media System, on Cisco.com.

To learn how to upgrade the firmware for DMP endpoints, see Chapter 2 ("Using DMPDM") in User Guide for Cisco Digital Media Player Device Manager 5.0 on Cisco.com, at http://www.cisco.com/en/US/docs/video/digital_media_systems/5_x/5_0/dmp/user/guide/DMPDMcfg.html.

The features to back up and restore DMS appliances are restricted to each particular DMS release. This means, for example, that you cannot use the restore feature in DMS release 5.0.3 with any backup file that DMS release 5.0 generated.


Limitations That Are Resolved in DMS Release 5.0.3

Cisco DMS 5.0.3 corrects many bugs from earlier releases, including these:

Feature Category
Defect ID
Description

Administration and Infrastructure

Access

CSCsv18188

Disrupted HTTP access to DMM.

CSCsv02181

Upgrading without DSM license disrupts access to DMM-DSM and DMM-ETV.

Alarms and Notifications

CSCsy83642

DMP notifications do not include DMP name.

CSCsw41975

Email notification -- change in Subject field does not take effect.

Managing User Accounts

CSCsu90536

Incomplete support for special characters in the User Name field.


Digital Signage Networks and Media

Digital Media Designer

CSCsk41444

DMD does not prevent you from synchronizing multiple pairs of playlists.

CSCsx06339

User without content permissions can read/write in DMD.

CSCsy28390

After you choose the randomize option in DMD, you cannot change it.

Digital Media Players

CSCsx11009

Power-cycling a 4300G or 4305G disrupts USB drive mounting, permissions.

CSCsy58538

DMP 4400G fails to mount external USB drive (usb_2).

Managing DMP Groups

CSCsu10293

A DMP group name cannot be "street" in DMM.

CSCsw32863

Multiple groups do not collapse properly.

Media Library

CSCsq18552

Filenames, sizes wrong after Media Library moves assets to external server.

CSCsu43970

Batch upload does not support filenames that contain spaces.

CSCsy28354

The date for assets is 12/31/1969 by default.

Schedule

CSCso86417

There is no warning when the schedule overlaps for two presentations.


Video Portal

Access

CSCsx32510

DMM-VPM is unreachable if Application Server Base entry is all-uppercase.

CSCsk36172

Video Portal does not load correctly in Firefox with WMV plugin.


Compatibility Limitations with Microsoft Internet Information Server (IIS)

DMPs that use firmware release 5.0.x are compatible with only one version of Microsoft Internet Information Server. That supported version is IIS 6.0 for Windows 2003 Enterprise.

If you do not have the supported IIS version but want your DMPs to retrieve assets from a webserver, we recommend that you use Apache instead of IIS.

Limitations and Restrictions

Review Table 4 before you begin working with Cisco DMS 5.0 components. These are known limitations that will not be fixed, and there is not always a workaround.

Also, be sure to read the "Important Notes" section section for additional information.

Table 4 Limitations and Restrictions in Cisco DMS 5.0 

Identifier
Component
Description

D
igital Media Player

CSCsk22719

dmm-doc

All services are brought down when you start a firmware upgrade on the DMP 4305G.

Workaround: Manually restart the DMP.

CSCsq29816

dmm-doc

Errors occur on DMP 4400G and DMP 4305G endpoints when video links are configured as the startup URL.

Workaround: None. Use the video URL instead.

CSCsq64982

dmm-doc

Video stops playing on the DMP 4305G when you insert a flash drive into the USB interface.

Workaround: Do not insert a flash drive when the DMP 4305G is active. Only insert the flash drive when the DMP is idle, and then restart.


Digital Signage Manager (DMM-DSM)

CSCso63214

dmm-doc

When its resources are limited, a DMP 4305G endpoint resets without a splash screen and without illuminating the red LED that should be visible through the chassis front grille because of limited resources.

Workaround: Upgrade to a DMP 4400G which is more powerful and does not exhibit this behavior.

CSCso78514

dmm-doc

Using the local file option to add a media asset that is larger than 2G causes the upload menu to remain open indefinitely.

Workaround: None. This is a browser limitation. We recommend that you upload a file that is smaller than 2G and that you use an external server for large files.

CSCsq62648

dmm-doc

DMP 4305G restarts after 15 seconds when playing the emergency_animated template.

Workaround: None. This template is designed for the DMP 4400G. We recommend you do not play content on the DMP 4305G that is specific to the DMP 4400G.


For information about open caveats, see Table 5.

Open Caveats

Table 5 describes possible unexpected behavior by Cisco DMS 5.0.x components, even after you have upgraded to 5.0.3.

Table 5 Open Caveats for Cisco DMS 5.0.x 

Identifier
Description

Digital Media Manager (DMM)

CSCsr81929

If DHCP fails during first boot and you choose "no" when prompted for a static IP address, the DMM appliance installation stalls after 20 minutes and is unrecoverable.

Workaround: Reimage the server with DMS recovery CD.


Digital Signage Module (DMM-DSM) and Enterprise TV Module (DMM-ETV)

CSCsj72828

When adding an asset to DSM, be sure that its name does not include any non-ASCII characters. Although DMS can store the asset successfully, its nonstandard filename prevents the content chooser in DMD from loading it.

In addition, DMPs cannot play a video asset from any URL that contains non-ASCII characters.

Workaround: Ensure that both the filename and the URL for a video asset contain only typical ASCII characters. This restriction does not apply to SWF and image files.

CSCsk30744

You cannot save a presentation that is the same name as the presentation template.

Workaround: None.

CSCsl97280

In an ACNS/DMS integration, if an ACNS channel is deleted while still scheduled in DMS, the DMS playlist cannot be deleted in DMM-DSM.

Workaround: Create the set of the channels that are used to work with DMM-DSM, and do not delete them.

To remove a channel from ACNS, complete the following steps:

1. Before deletion, remove all schedules that are assigned to particular channel (past/current/future).

2. Remove channel from ACNS only after you have removed the schedules.

CSCso76820

The Schedules > Play Now advanced task version status does not display in a popup window.

Workaround: Execute 'version', 'status' and 'upgrade status' tasks from DMP manager to display the status.

CSCso83562

On the Play in Future tab, scheduling monthly and yearly recurring jobs during a leap year results in scheduling anomalies for jobs that occur during the month of February in subsequent months and years.

Workaround: None.

CSCsq39627

If you check the randomize option for a playlist in a DMD presentation, you cannot uncheck this option; therefore, if you open a presentation and the randomized option is unchecked and you save the presentation, the randomize option persists for the playlist.

Workaround: Delete the Playlist object in the presentation, and create a new playlist.

CSCsq72364

The first time you open a new, blank landscape template, the resolution defaults to portrait (768 x 1366).

Workaround: Click the Portrait tab; then, click the Landscape tab.

CSCsq87168

You cannot change the URL in edit asset operation after you add a URL asset; however, you can change other parameters.

Workaround: To change the URL, delete and create the asset again. Be sure that the asset is not used in another playlist or presentation; otherwise, you will not be able to delete the asset

CSCsu27675

In Firefox 3, some parts of the web-based DMM-DSM user interface are misaligned and do not work properly.

Workaround: Use Firefox 2; we do not support Firefox 3.

CSCsu32056

When using Virtua presentation template in DMD, with the effect of the scrolling ticker is changed to scroll (left) - The scrolling ticker freezes on flash slide transition.

Workaround: Avoid changing scroll effect in the DMD virtual presentation template.

CSCsu43970

Media library batch upload does not work properly when filenames contain spaces.

Workaround: Be sure that there are no spaces in the filenames for your assets.

CSCsu49007

If you upgrade or downgrade the firmware for a DMP group that contains more than 20 DMPs while those same DMPs are playing a DMD presentation (which uses video and Shockwave Flash assets), some of the affected DMPs might not restart automatically and their upgrade might not be completed. When this happens, you cannot access the affected DMPs through port 7777 or port 6666. However you can ping them and you can see a green light through the front grille of their chassis.

Workaround: Before upgrading any DMP group that contains more than 20 DMPs, complete these steps to clear the content being played:

1. In DMM-DSM, use the Advanced Tasks feature to create a new DMP Startup URL task that will clear the startup URL and restart your DMP:

For the task name, enter: Startup URL - Empty & Restart.

For the description, enter: Startup URL - Empty & Restart.

Do not enter anything for the Video URL.

Do not enter anything for the Browser URL.

Check the Reboot Necessary check box.

2. Save your work.

3. Under the Schedules tab, use the Play Now feature to submit the "Startup URL - Empty & Restart" task to your DMPs.

4. After your DMPs have restarted, submit the firmware upgrade or downgrade to no more than 20 of them at one time.

5. After the upgrade or downgrade is finished and the affected DMPs have all restarted automatically, use the Play Now or Play in Future method to run an advanced task on your DMPs to populate their Startup URL.


Video Portal Module (DMM-VPM)

CSCsu46597

You cannot create duplicate groups in the group management area on the Video Part page. An error message tells you, "Exception while saving group:dms.dmsadmin.cug.groupname.exists."

Workaround: Avoid using duplicate group names in group names.


Digital Media Playe r

CSCsq26076

The DMP 4400G has no sound after rotating the browser angle to 180 or 270 degrees.

Workaround: Only use 0 or 90 degree rotations.

CSCsq39957

If you play a DMD presentation on the DMP 4400G or DMP 4305G and then play a playlist, the videos will not appear full screen because the DMD-generated application changes the video dimensions.

Workaround: Change the video settings back to full screen, and restart the DMP.

CSCsq57006

The DMP 4305G does not display correctly websites that have a User-Agent field in the HTTP header.

Workaround: None. We do not support websites with User-Agent fields in the HTTP header.

CSCsq62685

When you submit an HTTP pulling task with a DMD presentation to a DMP, the DMP continues to play the currently playing presentation while pulling content.

Workaround: Determine whether you want to stop the playing presentation before you submit an HTTP pulling task.

CSCsr47342

Video playback ends too soon on DMP 4300G endpoints, no matter whether the video asset is included in a playlist or embedded in a web page, if you have rotated the browser plane to 180 degrees or 270 degrees in DMPDM.

Workaround: Ensure that the DMPDM browser plane is never set to 180 degrees or 270 degrees at any time while video is playing.

CSCsr49869

Video performance becomes choppy on DMP 4300G and DMP 4305G endpoints while they are downloading updated RSS data for tickers.

Workaround: None. This is the result of a processor limitation.

CSCsr90758

If you select the Flash 10 option instead of the Flash 9 option in DMPDM 5.0.2, DMP 4400G endpoints might exhibit choppy playback performance when playing Shockwave Flash assets.

Workaround: Choose the Flash 9 option.

CSCsr97307

If you select the Flash 10 option instead of the Flash 9 option in DMPDM 5.0.2, Enterprise TV performance might be disrupted when you use any of these buttons on your remote control for DMPs:

Show IP

Mute

VOL

Any unassigned buttons

Workaround: Choose the Flash 9 option.

CSCsu03541

DMPs cannot successfully follow an HTTP 302 redirect that changes the destination for a Video URL. This means that DMPs cannot play a video whose URL has changed, until the Video URL value points directly to the actual, changed URL.

Workaround: Correct the Video URL so that it points directly to the video.

CSCsu03553

When a DMP uses Flash 10, the background color on its attached DMP display changes to white after 7 hours of continuous playback for any SWF object. After this same interval, the DMP remote control has no effect when you try to use its features to mute audio, adjust audio volume, or show which IP address the DMP is using.

Workaround: None.

CSCsu11596

A DMP 4400G might stop responding to the volume control buttons on its remote control if you use the remote control to adjust the audio volume levels for assets that you are playing from local storage.

Workaround: Do not use your remote control in this way with a DMP 4400G while any of its locally stored assets are playing.

CSCsu87484

DMP 4305 endpoints cannot successfully transmit RS-232 commands to control SunBrite 46" all-weather displays.

Workaround: None.


Video Portal

CSCsk28257

Video Portal client systems with low memory might hang when viewing live or VoD events that include more than 100 synchronized slides because each slide requires approximately 2MB of memory.

Workaround: Increase memory on the client system.

CSCsm62811

After you deploy and then update a video part that contains keywords, keyword searches for the video part no longer work.

Workaround: None.

CSCsq95031

Synchronized slides are not backed up when you back up the DMS system and not available after you restore from this backup.

Workaround: None.


Updates and Errata for Printed Documentation

Online only documents on Cisco.com for Cisco DMS are updated as needed, and we recommend that you check Cisco.com regularly for updates. This section describes errors and omissions in the documentation for Cisco DMS 5.0.

Remote Control Quick Start Guide for Cisco Digital Media Players

Mounting Kit Assembly Guide for Cisco Digital Media Players

Quick Start Guide for Cisco Digital Media Player (4305G and 4400G)

Remote Control Quick Start Guide for Cisco Digital Media Players

In some printings, the "Requirements and Limitations" section states incorrectly that the "Cisco Digital Media Player (DMP) 4400G devices, and 4305G devices after July 2008, ship with a remote control." The remote control is an optional item that you must purchase separately.

Mounting Kit Assembly Guide for Cisco Digital Media Players

In some printings, Cisco product numbers are wrong for mount kits.

Any use of "69-1802-01" is incorrect. The correct part number is "DMP-PRCASE-4305-S1."

Any use of "69-1803-01" is incorrect. The correct part number is "DMP-PRCASE-4400-S1."

Quick Start Guide for Cisco Digital Media Player (4305G and 4400G)

Some printings of these two guides contain identical errors:

Quick Start Guide for Cisco Digital Media Player 4305G

Quick Start Guide for Cisco Digital Media Player 4400G

The errors are as follows:

The Concepts text on page 3 mentions "protective case" accessories for DMPs, which discourage tampering and prevent theft. The accessory category was renamed after these guides were printed. The category name is now "mount kit."

Also because the accessory category was renamed, the topic "Learning About the Protective Case for DMPs" became invalidated in multiple ways after these guides were printed:

The topic heading should say "Learning About the Mounting Kit for DMPs."

The topic text mischaracterizes the title for mount kit assembly documentation. The correct title is Mounting Kit Assembly Guide for Cisco Digital Media Players.

Any use of "69-1802-01" is incorrect. The correct part number is "DMP-PRCASE-4305-S1."

Any use of "69-1803-01" is incorrect. The correct part number is "DMP-PRCASE-4400-S1."

Related Documentation

For a list of all Cisco DMS product documentation, see the Guide to Documentation for Cisco Digital Media System at the following URL:

http://www.cisco.com/en/US/products/ps6681/products_documentation_roadmaps_list.html

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html