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Release Notes for Cisco Digital Media System 4.0

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Release Notes for Cisco Digital Media System 4.0

Table Of Contents

Release Notes for Cisco Digital Media System 4.0

What's New In DMS 4.0

Documentation Errata

Video Portal Concurrent Sessions

Client System Requirements

Client System Requirements to Use DMM 4.0 Modules or Video Portal 4.0

Client System Requirements to Use Video Portal Reports 4.0

Known and Resolved Problems

Related Documentation

Notices

OpenSSL/Open SSL Project

License Issues

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Digital Media System 4.0


Revised: May 17, 2007

Note This document might be updated at any time; the most recent revision is always available on Cisco.com.

DMS

Cisco Digital Media System 4.0 (DMS) helps organizations of any size to:

Create, manage and deliver video content (whether live or on-demand) over an IP network to any general or targeted audience.

Create, manage and deliver digital signage content (including video, audio, text, multimedia, and web pages) over an IP network to any general or targeted audience.

Communicate with targeted customers, investors, press, and analysts.

Deliver critical information and training to employees, suppliers, and partners.

Deliver educational content to students.

This
Document

This document contains release note information for the hardware and software components of DMS 4.0. In addition, it contains ID numbers, headlines, and descriptions for each known problem, and contains a list of resolved problems. If you have a Cisco.com user account and obtained this document from Cisco.com, you can click any ID number to see the corresponding release note enclosure in the Bug Toolkit. The release note enclosure describes symptoms, conditions, and workarounds.

This document contains these sections:

What's New In DMS 4.0

Documentation Errata

Video Portal Concurrent Sessions

Client System Requirements

Known and Resolved Problems

Related Documentation

Notices

Obtaining Documentation, Obtaining Support, and Security Guidelines



What's New In DMS 4.0

You can upgrade from DMS 3.5 or DMS 3.5.1 to DMS 4.0. To obtain the ISO image to generate an upgrade CD-ROM, log in to your Cisco.com account, then go to http://www.cisco.com/cgi-bin/tablebuild.pl/dms.

DMS 4.0 includes new components, new features, and changed features.

Cisco Digital Media Player 4300G (DMP)

A DMP is a compact device that delivers digital media content to an attached display. Its usefulness extends to marketing, customer experience management, executive messaging, training, information delivery, branding, advertising, and many other realms. DMPs are networkable and addressable. You can use DMPDM to manage one DMP in isolation, or use DMM-DSM to manage a digital signage network that contains many DMPs.

Cisco Digital Media Player Device Manager 1.0 (DMPDM)

DMPDM is new software that helps you to set up and configure one DMP at its deployment site and to manage one DMP that you use in isolation.

Cisco Digital Media Manager 4.0 (DMM)

The features to manage a Video Portal have been consolidated into one module (DMM-VPM), which you license independently of any other module. To see and use the module if you purchased a license to use it — or if you upgraded from DMM 3.5 or 3.5.1 to DMM 4.0 — select Video Portal Module from the untitled list at the top far-right of any DMM page.

New features to manage multiple DMPs in a digital signage network are available in a new module (DMM-DSM), which you license independently of any other module. To see and use the module if you purchased a license to use it, select Digital Signage Module from the untitled list at the top far-right of any DMM page.

New features are available to every DMM user at no additional cost, to install and manage DMM software module licenses. To see and use the DMM-Admin module, select Administrator Module from the untitled list at the top far-right of any DMM page.

Documentation Errata

Online-only documents for DMS on Cisco.com are updated and corrected whenever necessary. This section describes errors and omissions in the printed user documentation for DMS 4.0 components.

78-18036-01 — Documentation Map for Cisco Digital Media System 4.0

The "Documents That Were Not Revised for the DMS 4.0 Release" section is wrong to say that the Video Portal user guide was not revised. See User Guide for Cisco Video Portal 4.0 on Cisco.com.

78-18031-01 — Quick Start Guide for Cisco Digital Media Player 4300G:

In Section 3, "Connect to DHCP Server," the second paragraph says to look in Appliance Administration Guide for Cisco Digital Media System 4.0 for the procedure to use a static IP address if your DMP deployment site has no DHCP server. Instead, you should see the "Preconfiguring Your DMP To Run Without a Local DHCP Server" topic in Chapter 1 of User Guide for Cisco Digital Media Player Device Manager 1.0.

DHCP support in this release does not extend to the client FQDN extension that Microsoft DHCP servers provide.

78-18033-01 — Cisco Digital Media Manager 4.0 on Cisco Media Convergence Server (7835-H1) Proof of Purchase:

In the procedure, "Obtaining Your Software License Key and Activating Your Software," Step 6 includes an instruction to click a triangular icon, then click Admin. However, Cisco changed the software user interface after it printed the proof-of-purchase document and there is no such triangular icon in the product. The corrected Step 6 should say:

To load DMM in your web browser, use the IP address that you saw in AAI 
(http://<IP_address>:8080/). Alternatively, if you already loaded DMM, select 
Administrator Module from the untitled list at the top far-right of any page.

Video Portal Concurrent Sessions

It is easy to determine the maximum number of concurrent user sessions that your Video Portal supports.

Table 1 Video Portal Capacity 

This Video Portal appliance chassis type:
Supports this many concurrent user sessions:

MCS-7825-H2

500

MCS-7835-H1

1,000


Client System Requirements

Topics in this section describe the requirements to use DMS components:

Client System Requirements to Use DMM 4.0 Modules or Video Portal 4.0

Client System Requirements to Use Video Portal Reports 4.0

Client System Requirements to Use DMM 4.0 Modules or Video Portal 4.0

Table 2 describes client system requirements, in addition to Java, to use the software user interfaces for DMM 4.0 and Video Portal 4.0.


Note To schedule content delivery for digital signage in DMM-DSM, you must use Java 1.5 or later.


Table 2 Requirements to Use DMM 4.0 or Video Portal 4.0 

To use this Video Portal template:
In this operating system:
You must use this browser version (or a later version):
And you must use these browser plug-ins:

Flash only

Windows

Either of these:

Internet Explorer 6.0

Firefox 1.5.0.6

Flash 8 or later

Linux

Firefox 1.07

UNIX

Mac OS X

Firefox 1.5.0.6

Flash/Windows Media

Windows

Either of these:

Internet Explorer 6.0

Firefox 1.5.0.6

Both of these:

Flash 8 or later

Windows Media 9 or later

Linux

UNIX

Mac OS X

Flash/RealPlayer

Windows

Either of these:

Internet Explorer 6.0

Firefox 1.5.0.6

Both of these:

Flash 8 or later

RealPlayer 10 or later

Linux

Firefox 1.0.7

UNIX

Mac OS X

Firefox 1.5.0.6

Flash/QuickTime

Windows

Either of these:

Internet Explorer 6.0

Firefox 1.5.0.6

Both of these:

Flash 8 or later

QuickTime 7.1 or later

Linux

UNIX

Mac OS X

Firefox 1.5.0.6

Both of these:

Flash 8 or later

QuickTime 7.1 or later


Client System Requirements to Use Video Portal Reports 4.0

Table 3 describes the client system requirements to use the software user interface for Video Portal Reports 4.0.

Table 3 Requirements to Use Video Portal Reports 4.0 

To use this operating system:
You must use this browser version and plug-in, or a later version:

Windows

Internet Explorer 5.5, with Adobe SVG Plug-in 3.0 or later

Firefox 1.5.0.6 or later

Linux

Firefox 1.0.7 or later

UNIX

Mac OS X

Firefox 1.5.0.6 or later


Known and Resolved Problems

Table 4 describes known problems in DMS 4.0.

Table 5 describes problems from earlier releases that are solved in DMS 4.0.


Note To learm more about a known problem, use the Cisco Software Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. (You will be prompted to log into Cisco.com.)


Table 4 Known Problems 

Problem ID
Description
Workaround
Cisco Digital Media Player 4300G

CSCsi31782

When you play MPEG-1 or MPEG-2 video files that are stored locally (on the SD card or on a USB flash memory drive), playback stops approximately 5 to 10 seconds before the file actually ends.

There is no known workaround.

CSCsh29814

You might think that the Reset button on a DMP 4300G chassis should restore the factory-default settings, but that is not its purpose. Its purpose is to reset (restart) the device.

To learn how to restore the factory default settings to a DMP, see the "Restoring Factory Default Settings" topic in User Guide for Cisco Digital Media Player Device Manager 1.0 on Cisco.com.

CSCsh49548

Zoning application cannot play 3 GB MPEG2 video file.

To work around this problem, verify that no content file in the Zoning application has a filesize that is any larger than 1.9 GB.

CSCsh27238

DMP cannot play video URL if the web server is IIS.

Install Apache web server on Windows.

CSCsh57008

DMP cannot play video in web server port other than 80 for zoning application.

Configure web server to listen on port 80.

CSCsh40935

Failover SD playback sometimes MPEG2 pauses in zoning application.

There is no known workaround.

CSCsh43126

Templates sometimes do not work well with analog inputs: SVideo/NTSC_M.

On an analog TV that allows you to adjust the height and width of its "safe zone," the workaround is to confirm that the safe zone is the same size as, or larger than, the content that your DMP delivers to the TV. There is no workaround for an analog TV that uses too small a safe zone and does not allow you to make adjustments.

CSCsh27216

Upgrade firmware status not updated automatically using IE.

Refresh the IE browser.

CSCsh29806

Sometimes DMP has sound only, without video, from UDP multicast MPEG1 video file.

There is no known workaround.

CSCsh24149

Zoning application sometimes does not play Flash from SD card.

Republish the Flash content to the SD card.

Cisco Digital Media Manager for Digital Signage (DMM-DSM)

CSCsh72512

If you deliver an empty playlist from DMM-DSM to a DMP, the DMP restarts repeatedly.

Each time that the DMP reboots, you have approximately 5 seconds to work around the problem. During that brief time, you must do the following:

1. After the restart, watch the red LED through the DMP chassis. The light is solid, then turns off.

2. The moment that the light turns off, log in to DMPDM.

3. Click Restore Default Settings, then click Restore.

If your attempt fails, try again after the next restart.

CSCsh67169

Delete and recreate ACNS channel with the same name causes HTTP 500.

Recreate the ACNS channel with a different name.

CSCsh42045

Tiny content selection box in zoning application GUI.

Press F11 to enlarge your browser to fill the whole screen.

CSCsh67156

DMM-DSM Scheduler Java applet is not visible unless the selected language and country are English and U.S.

To work around this problem, configure your Java virtual machine to use U.S. English. You must use Java 1.5 or later.

CSCsh70312

DMM-DSM in ACNS multichannel environment, stop and start command in race condition and sometimes cause DMP to stop playing.

Remove all tasks from nondefault channels and use only the default channel when you schedule tasks.

CSCsh67472

DMM-DSM Scheduler applet slows after you configure multiple tasks.

Close and restart your browser, then log in again to DMM-DSM. You must use Java 1.5 or later.

Cisco Video Portal 4.0

CSCsg92460

The Video Information link disappears for an FLV video after you view it at full-screen size, then return it to its normal size.

To work around the problem, refresh your browser.

Cisco Digital Media Manager for Desktop Video (DMM-VPM)

CSCsi86193

DMM users do not see scheduled live events on the Encoder Dashboard page in DMM-VPM. Audience members cannot see scheduled live events on their Video Portal. (Digital signage is not affected.) On a DMS appliance or a Video Portal Appliance that was already configured, an administrator used AAI to change the time zone setting. However, the administrator did not then restart the appliance, even though a restart is required.

To work around this problem, restart the appliance.

CSCsg85672

DMM-VPM sometimes shows the wrong duration for Flash Video (FLV) files.

To work around this problem, verify that the durations are correct. If one is wrong, enter the correct duration.

CSCsf27269

Uploading two video types at the same time causes both of the fields to be populated with the same file name.

Upload only one video type at a time.

CSCsf25251

The system cannot play videos using RealPlayer and Windows Media Player when the interstitial sequence contains zero interstitials.

The interstitial sequence must contain at least one interstitial.

CSCsf12812

The video player pauses at the end of the playback.

Always set the duration to the lowest possible value for all media types.

CSCsf16913

When playing Real video on an Apple Macintosh using the Safari browser, the video never loads.

No known workaround exists for this problem.

CSCsf25461

It is possible to schedule a transcoding job in the past.

A transcoding task will be executed at the earliest possible time.

CSCsg44766

The DMM Video Portal Preview popup window does not open in the display.

To view the Video Portal Preview, you must have the pop-up blocker disabled on your browser.

Firefox users

1. In Firefox, select Tools > Options, then click the Content tab.

2. Deselect the Block Popup Windows check box.

3. Right-click the Allowed Sites button, then add the address of the website to allow.

Internet Explorer users (in Windows 2000 SP4)

1. In Internet Explorer, select Internet Options > Tools, then click the Privacy tab.

2. Deselect the Block pop-ups check box.

3. Click OK or Apply.

Internet Explorer users (in Windows XP SP2)

In Internet Explorer, select Tools > Pop-up Blocker, then lick Turn off Pop-up Blocker.

CSCsg45129

The dashboard shows status for only a single transcoding job at a time.

Status for all transcoding tasks is displayed on the transcoding page.

CSCsg56309

Automatic duration calculation for Flash/FLV does not work for files bigger than 150 MB.

Manually enter the duration for Flash/FLV files that are bigger than 150 MB.

CSCsh70123

HTTP Status error when creating more than 21 users.

The generated URL is incorrect to repeat the text string /DMM. That string should appear in the URL only one time. To work around this problem, highlight and delete one instance of /DMM in the URL, then press Enter.


The DSM 3.5 release notes described the following problems, which are fixed in DMS 4.0.

Table 5 Resolved Problems 

A JavaScript (JSP) exception is generated when you add a related item to archived video.

Two identical "test-only" pull configurations are created under certain conditions when you add a new encoder.

You cannot stop the transcoding task on the dashboard when there is a scheduled live event.


Related Documentation

For a comprehensive list of related documentation, see Documentation Map for Cisco Digital Media System 4.0 on Cisco.com.

Notices

The following notices pertain to this software license.

OpenSSL/Open SSL Project

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/).

This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).

This product includes software written by Tim Hudson (tjh@cryptsoft.com).

License Issues

The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit. See below for the actual license texts. Actually both licenses are BSD-style Open Source licenses. In case of any license issues related to OpenSSL please contact openssl-core@openssl.org.

OpenSSL License:

Copyright © 1998-2007 The OpenSSL Project. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)".

4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org.

5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.

6. Redistributions of any form whatsoever must retain the following acknowledgment:

"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)".

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT "AS IS"' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).

Original SSLeay License:

Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved.

This package is an SSL implementation written by Eric Young (eay@cryptsoft.com).

The implementation was written so as to conform with Netscapes SSL.

This library is free for commercial and non-commercial use as long as the following conditions are adhered to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).

Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must display the following acknowledgement:

"This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)".

The word `cryptographic' can be left out if the routines from the library being used are not cryptography-related.

4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson (tjh@cryptsoft.com)".

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The license and distribution terms for any publicly available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution license [including the GNU Public License].

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html