Table Of Contents
Release Notes for Cisco Unified Videoconferencing 3500 Gateway, Release 5.7
Revised: October 27, 2009 OL-19140-01
These release notes describe the new features and caveats for Cisco Unified Videoconferencing 3500 Gateway Release 5.7 for these Cisco products:
•Cisco Unified Videoconferencing 3545 PRI Gateway
•Cisco Unified Videoconferencing 3545 Serial Gateway
You can access the latest software upgrades and release notes for all versions of Cisco Unified Videoconferencing 3500 Gateway products on Cisco.com at this URL:
You must be registered on Cisco.com to download this software.
The Cisco Unified Videoconferencing 3500 Gateway enables audio, video and data communication between H.320 endpoints that connect through Integrated Services Digital Network (ISDN), and H.323 endpoints that connect through a packet-based network. For voice-over-IP, the gateway enables Public Switched Telephone Network (PSTN) voice callers to connect with IP voice callers.
You cannot install Release 5.7 on older IP/VC products, including the Cisco IP/VC 3511 and 3540 Series products.
Note You should use a Java-compliant browser. Using browsers other than the Microsoft Internet Explorer version 6 family or later is strongly discouraged and might not be supported.
Compatibility Matrix and Supported Upgrades
Upgrading from a previous build of Gateway Release 5.x to Gateway Release 5.7
All products working together with Gateway Release 5.7 must be upgraded to Release 5.7.
Note If your PRI Gateway uses a newer Rear Transmission Module with two adjacent PRI connectors, the upgrade procedure causes the Gateway to reset twice.
If your PRI Gateway uses an older Rear Transmission Module with a PRI connector at each end of the rear panel, the upgrade procedure causes the Gateway to reset once only.
Step 1 Save the current Gateway custom configuration by clicking Export on the Gateway web user interface toolbar to export the Gateway configuration to a *.ini file.
Step 2 Use the Gateway Upgrade Utility to burn the latest version onto the Gateway card.
After burning, the Upgrade Utility will reset the platform.
After reset, the latest version is installed on the Gateway.
Step 3 (Optional) Restore a previously saved Gateway custom configuration by clicking Import on the toolbar of the Gateway web user interface to import a previously saved Gateway Release 5.x configuration .ini file.
You can access related documentation at http://www.cisco.com/en/US/products/hw/video/ps1870/tsd_products_support_series_home.html:
•Configuration Guide for Cisco Unified Videoconferencing 3522 BRI Gateway and 3527 PRI Gateway Release 5.6
•Installation and Upgrade Guide for Cisco Unified Videoconferencing 3522 BRI Gateway and 3527 PRI Gateway Release 5.6
•Configuration Guide for Cisco Unified Videoconferencing 3545 PRI Gateway and 3545 Serial Gateway Release 5.6
•Installation and Upgrade Guide for Cisco Unified Videoconferencing 3545 PRI Gateway and 3545 Serial Gateway Release 5.6
•User Guide for Cisco Unified Videoconferencing 3500 Gateway Release 5.6
•Troubleshooting Guide for Cisco Unified Videoconferencing 3500 Gateway Release 5.5 and 5.6
New and Changed Information
Cisco Unified Videoconferencing 3500 Gateway Release 5.7 introduces these features:
•You can now set the TCS4 timeout to up to 120 seconds to improve ISDN endpoint connectivity in TCS4 calls.
•Support for sending Alert Message to the PSTN side with a ringback field that is NOT empty.
•Source number display in voice calls from the ISDN side.
For information about all available features and benefits, see the data sheet for Cisco Unified Videoconferencing 3500 Gateway at http://www.cisco.com/en/US/products/hw/video/ps1870/products_data_sheets_list.html.
Note We recommend that you set the Ethernet port speed and duplex parameters of both the Gateway and the switch to Auto. Set these parameters to 100 Mbps full duplex only if you experience port speed negotiation problems. Ensure that the Ethernet port speed and duplex parameter values on the Gateway and the switch are identical.
Limitations and Restrictions
You should review Table 1 before you begin working with Cisco Unified Videoconferencing Gateway 3500. These are known limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the product.
Table 1 Closed Caveats for Cisco Unified Videoconferencing Gateway 3500
Identifier Severity Component Headline
PRI's need OOS every 10 seconds
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
•All customer-found bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
Before You Begin
To access Bug Toolkit, you need the following items:
•Cisco.com user ID and password
Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2 Log in with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, then click Go.
For information about how to search for bugs, create saved searches, and create bug groups, click Help in the Bug Toolkit page.
There are no open caveats in this release.
There are no resolved caveats in this release.
See the Troubleshooting Guide for Cisco Unified Videoconferencing 3500 Gateway Release 5.5 and 5.6 at: http://www.cisco.com/en/US/products/hw/video/ps1870/prod_troubleshooting_guides_list.html
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
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