Installation and Troubleshooting Guide for Cisco Unified Video Advantage, Release 2.1
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Index

Table Of Contents

A - B - C - D - E - I - L - M - N - P - R - S - T - U - V -

Index

A

application deployment

deploying to a shared location 2-4

described 2-4

using a software deployment tool 2-4

using the client computer installer 2-4

application log file location 2-6

B

BAT, for updating phones to support video 1-6

C

camera drivers

deploying 2-4

deploying with command-line options 2-5

installer package names 2-1

CDR analysis and reporting, using 4-7

Cisco Unified Communications Manager

configuring for Cisco Unified Video Advantage 1-4

configuring the phone for Cisco Unified Video Advantage 1-5

Cisco Unified IP Phones, setting up on Cisco Unified Communications Manager 1-5

Cisco Unified Video Advantage

application log file location 2-6

collecting diagnostic and log information 4-8

described 1-1

installation log file location 2-6

network, server, PC requirements 1-3

server and application interactions 1-3

software components 2-2

supported protocols 1-1

Cisco VT Camera

installation log file location 2-6

technical specifications A-1

command-line options, deploying with 2-5

configuration settings

for Cisco Unified Communications Manager 1-4

for Cisco Unified IP Phones 1-5

CPU utilization, resolving high usage 4-5

D

deploying the application

described 2-4

installer package names 2-1

software components 2-2

software download site 2-3

with command-line options 2-5

detailed logs, described 4-9

Diagnostics Tool, described 4-8

diagnostic tools

using CDR analysis and reporting 4-7

using Real-Time Monitoring Tool 4-6

using serviceability troubleshooting traces 4-6

disconnected calls on H.323 endpoints, resolving 4-4

E

elevated privileges 2-4

I

information needed by users 3-1

installation log location

for Cisco VT Camera 2-6

for CUVA 2-6

installer packages 2-1

installing the application. See user guide

L

logs

capturing detailed 4-9

collecting when the application crashes 4-10

location of 2-6

M

mobile workers, resolving bandwidth issues 4-4

N

network protocols

CAST 1-2

CDP 1-2

IP 1-2

RTP 1-2

SCCP 1-2

TCP 1-2

P

performance degraded from detailed logs 4-9

privileges, required for updating 2-7

Problem Reporting Tool

capturing logs automatically 4-10

described 4-10

enabling detailed logs 4-9

log file location 2-6

protocols, supported 1-1

R

Real-Time Monitoring Tool, using 4-6

restricted permissions, Vista 2-4

S

server and application interactions 1-3

serviceability troubleshooting traces, using 4-6

shared location deployment 2-4

Software Center, URL for 2-8

software deployment tools 2-4

T

telecommuters, resolving bandwidth issues 4-4

troubleshooting, resolving

bandwidth issues for mobile workers or telecommuters 4-4

CUVA not associating with IP phone 4-3

disconnected calls on H.323 endpoints 4-4

no-video icon appears 4-2

no video icon appears on phone screen 4-3

no video in video windows 4-2

no video on multi-party conferences 4-1

PC CPU utilization at 100 percent 4-5

poor audio and video lip synchronization 4-2

video bandwidth unavailable message appears on IP phone 4-3

video problem icon appears in system tray 4-3

video problems 4-1

U

updating

manually 2-7

obtaining software for 2-7

privileges for 2-7

software deployment tool 2-7

uninstalling previous version 2-7

URL for downloading latest software 2-8

user information, providing 3-1

users

access to documentation and online help 3-2

contact names to provide assistance 3-2

how to report problems 3-2

required information for 3-1

V

Vista, restricted permissions 2-4