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Release Notes for Cisco VT Advantage (1.0(2))

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Release Notes for Cisco VT Advantage Version 1.0(2)

Table Of Contents

Release Notes for Cisco VT Advantage Version 1.0(2)

Documentation Roadmap

Installation Notes

Software Download Page

Downloads.asp File

Uninstall

Important Notes

Cisco CallManager Versions

Cisco IP Phone Firmware Releases

Cisco VT Advantage and Cisco IP Communicator Co-resident on a PC

Documentation Updates

Documentation Changes

Resolved, Open, and Closed Caveats

Resolved Caveats

Open Caveats

Closed Caveats

Other Issues

Cisco CallManager

Cisco IP Phone 7960G/7940G

General PC

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Release Notes for Cisco VT Advantage Version 1.0(2)


Use these release notes with Cisco VT Advantage Version 1.0(2) and Cisco CallManager Version 4.1(2) or higher and Cisco CallManager Version 4.0(1), Service Release 2 or higher.

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Documentation Roadmap

Installation Notes

Important Notes

Documentation Updates

Resolved, Open, and Closed Caveats

Obtaining Documentation

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Documentation Roadmap

Refer to these documents for more information about Cisco VT Advantage, Cisco IP Phones, and Cisco CallManager.

Document Name
Location

Cisco VT Advantage Administration Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco VT Advantage User Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco VT Advantage Quick Start Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Release Notes for Cisco VT Advantage

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco IP Phone Administration Guide for Cisco CallManager,
Cisco IP Phone Models 7960G and 7940G

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco IP Phone 7970 Administration Guide for Cisco CallManager

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco IP Phone guides

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Solution Reference Design Guides

http://www.cisco.com/warp/public/779/largeent/it/ese/srnd.html

Cisco CallManager Administration Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco CallManager System Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco CallManager Serviceability Administration Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco CallManager Serviceability System Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco CallManager Troubleshooting Guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Bulk Administration Tool User Guide for Cisco CallManager

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco CallManager Compatibility Matrix

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm


Installation Notes

Software Download Page

The Cisco VT Advantage software can be downloaded from this site on Cisco.com:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=280889186

Package Contents

The downlad package,Cisco VT Advantage 1.0(2) zip file, contains the following:

cvta-README_FIRST_1-0-2.txt

cvta-DeployMan_1-0-2.exe

cvta-1-0-2.exe

W2KUSBHotfix.zip

downloads.asp

Downloads.asp File

An updated downloads.asp file is available in the Cisco VT Advantage 1.0(2) zip file and as a separate download package on the Cisco VT Advantage software download page.

Review the following instructions for using this file.

Cisco CallManager 4.0 with an upgrade from Cisco VT Advantage Version 1.0(1) to Version 1.0(2)

No changes necessary.

Cisco CallManager 4.0 with new deployments of Cisco VT Advantage Version 1.0(2)

Follow these steps to use the updated downloads.asp file:

1. Copy the updated downloads.asp to: C:\CiscoWebs\User. The new downloads.asp file overwrites the older version.

2. Run the Deployment Tool and change the CVTAInstall.exe Destination field in the Deployman main window to: C:\CiscoPlugins\Client

Cisco CallManager 4.1 with an upgrade from Cisco VT Advantage Version 1.0(1) to Version 1.0(2) (including any future version of Cisco VT Advantage)

No changes necessary.

Cisco CallManager 4.1 with new deployments of Cisco VT Advantage Version 1.0(2)

No changes necessary.

Cisco CallManager 4.1 with new deployments of Cisco VT Advantage Version 1.0(1)

Run the Deployment Tool and change the CVTAInstall.exe Destination field in the Deployman main window to: C:\CiscoPlugins\Client.

Uninstall

Users can remove Cisco VT Advantage from their PCs as follows:

Exit the Cisco VT Advantage application. Wait a minute or two to be sure the application is closed. Do not disconnect the Cisco VT Camera or disconnect the PC from the Cisco IP Phone.

From the Windows desktop, choose Start >Programs Cisco VT Advantage >Uninstall Cisco VT Advantage.


Note If a user is going to reinstall Cisco VT Advantage, then the Cisco VT Camera needs to be disconnected from the PC before reinstalling the software.


Important Notes

Cisco CallManager Versions

Cisco VT Advantage 1.0(2) is supported on the following Cisco CallManager versions:

Cisco CallManager Version 4.1(2) or higher

Cisco CallManager Version 4.0(1), Service Release 2 or higher

Cisco IP Phone Firmware Releases

Cisco VT Advantage requires the following firmware releases on Cisco IP Phone 7970/7960/7940 series:

Cisco IP Phone Model
Firmware Version

Cisco IP Phone 7970G

6.0(2) and higher

Cisco IP Phone 7960G

6.0(4) and higher

Cisco IP Phone 7940G

6.0(4) and higher


Cisco VT Advantage and Cisco IP Communicator Co-resident on a PC

If you want to run both Cisco VT Advantage and Cisco IP Communicator on the same PC, use these versions:

Cisco VT Advantage version 1.0(2) or higher

Cisco IP Communicator version 1.1(2) or higher

Documentation Updates

Refer to the latest versions of documentation from the Cisco VT Advantage link at this URL: http://www.cisco.com/en/US/products/sw/voicesw/ps5662/tsd_products_support_series_home.html

Documentation Changes

This section contains updates that were unavailable in the last published version of the Cisco VT Advantage Administration Guide 1.0(2).

The following topic was modified:

Deploying Cisco VT Advantage

Step 2 of the procedure provides an obsolete link for the location of the Cisco VT Advantage Deployment Tool. The correct location is:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=280889186


Note The Cisco VT Advantage Deployment Tool is located inside the Cisco Unified Video Advantage 1.0 (2) build package: Cisco VT Advantage 1.0(2) zip file. Please refer to the README file with the download package for additional information.


Resolved, Open, and Closed Caveats

These release notes contain descriptions of resolved and open caveats of all severity level 1 or 2 caveats and significant severity level 3 caveats.

If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release.

To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

Resolved Caveats

Table 1 describes the caveats that were resolved in this version.

Table 1 Resolved Caveats

Identifier
Summary

CSCee07837

The remote video window size and position is sometimes lost when Cisco VT Advantage is restarted.

CSCee24262

If the font size is changed on the PC, the Cisco VT Advantage main window becomes skewed.

CSCee32516

The Bandwidth Override setting is lost when you change the bandwidth setting and then exit the dialog.

CSCee41501

The Trace Tool accepts changes when closing the window. Should only accept changes when OK is pressed.

CSCee54358

The Error Reporting Tool version.txt file needs to include a note when files could not be captured in a report.

CSCee58509

The DirectShow filter is sending lots of trace information to the debug port via OutputDebugString.

CSCee62633

The Error Reporting Tool does not collect the cpmtdriverinstall.txt file when selecting the "On Install Crash" option.

CSCee62667

If you perform Start Video Check and then make a call, the Stop Video Check button becomes disabled.

CSCee62983

If you change the Brightness setting in the VT Advantage Camera Properties window by clicking the slide bar rather than the slider tab, the result is black video windows.

CSCee63545

If Windows TaskManager is running in the foreground when you run the Error Reporting tool, the Error Reporting Tool cannot take some screen shots for video and other problems.

CSCee63751

If the Ethernet cable is removed from the Cisco IP Phone 7960G several times during a short time span, Cisco VT Advantage cannot connect to the Cisco IP Phone 7960G.

CSCee66142

Cisco VT Advantage does not pick up MTU changes after installation.

CSCee75865

The Cisco VT Advantage AutoUpdate function causes one-way audio on Cisco IP Communicator.

CSCee89412

CDP installation error after uninstalling and re-installing Cisco VT Advantage1.0(1).

CSCef60922

Cisco VT Advantage AutoUpdate does not work with Cisco CallManager 4.0(1), SR2 using the Deployment Tool default values.

CSCef88629

When Cisco VT Advantage is running on the PC, the PC slows down when coming out of hibernate mode.

CSCef88684

Cisco IP Communicator does not start the first time after Cisco VT Advantage is uninstalled.

CSCef89507

Upgrading Cisco VT Advantage caused an error with the installation of the media termination driver.

CSCuk51393

Uninstalling Cisco VT Advantage 1.0(1) removes the Cisco media driver.


Open Caveats

Table 2 describes the caveats that are known to exist in this version.

Table 2 Open Caveats

Identifier
Summary

CSCee11001

During an incoming call, if you answer the call while pressing Start Video Check, the remote video window does not display.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee11001

CSCee23824

When the QCIF codec is being used, you may observe small flashes in the video window, which might look like the video is corrupted.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee23824

CSCee35290

When logged into Windows without administrator authority and trying to download the installation program, an error is seen by the user.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee35290

CSCee35306

A Cisco VT Advantage installation fails when you restart the install program immediately after cancelling a previous installation attempt.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee35306

CSCee37983

The Cisco VT Advantage installation program should not allow multiple users to install Cisco VT Advantage on the same PC.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee37983

CSCee44986

On a PC with Windows 2000, Service Pack 3, the CDP.SYS and CPMT.SYS drivers are not installed during the Cisco VT Advantage installation.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee44986

CSCee50448

After an uninstall of Cisco VT Advantage, the user still sees the Cisco VT Advantage icons on the Windows desktop and on the Windows Start>Programs menu.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee50448

CSCee54497

CDP driver failed to install during autoupdate on a Celeron PC.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee54497

CSCee66107

A blue screen crash occurs on the PC during an upgrade of Cisco VT Advantage.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee66107

CSCef88287

After an upgrade of Cisco VT Advantage, the log files are not created.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef88287

CSCeg03708

QCIF not supported correctly by CVTA.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg03708

CSCeg05249

When starting Cisco VT Advantage after an initial installation, the Cisco VT Advantage icon may not appear in the system tray in the Windows desktop.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg05249

CSCeg06701

The Cisco VT Advantage Deployment Tool needs to put the installation executable file in the \CVTA directory.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg06701


Closed Caveats

Table 3 describes the caveats that were closed in this version.

Table 3 Closed Caveats

Identifier
Summary

CSCed57527

During an active call, if Receive-Only Mode is pressed, the local video window does not completely freeze the video.

CSCed85048

Cisco VT Advantage does not alert the user to a USB bandwidth error on the Cisco VT Camera.

CSCee20651

One way video is experienced when there are dual Network Interface Cards (NIC) in the PC. The remote end is not able to receive video; Cisco VT Advantage is sending video packets through the second NIC.

CSCee43075

Low frame rates on Cisco VT Advantage.

CSCee57317

During a call, the Local Video window does not display any video, and the remote endpoint does not have any video in the Remote Video window.

CSCef53642

Dell Inspiron 8600 laptop cannot be undocked when Cisco VT Advantage is running.


Other Issues

Cisco CallManager

There are some known problems on Cisco CallManager 4.1(2).

Problem Description (CSCef11657)

The Cisco VT Advantage Local and Remote windows open even when there is insufficient video bandwidth for the call, and no video is transmitted.

Workaround: None.

Refer to CSCef11657 for more information.

Problem Description (CSCee65443)

When Cisco VT Advantage is running on the PC and an intercluster trunk parked call is retrieved, it is only a one-way video call.

Workaround: None.

Refer to CSCee65443 for more information.

Cisco IP Phone 7960G/7940G

There are known problems on the Cisco IP Phone 7960G/7940G connected to a PC running Cisco VT Advantage.

Problem Description (CSCef38096)

If Cisco VT Advantage connects as it should and if you reset the phone using **#**, Cisco VT Advantage loses the link and never gets it back.

Workaround:

Close Cisco VT Advantage and then reset the phone using **#**.

If you reset the phone using **#** without closing Cisco VT Advantage, then reset the phone again using **#** and Cisco VT Advantage will reconnect to the phone.

Refer to CSCef38096 for more information.

General PC

There are some known problems related to PCs.

Problem Description (CSCee29961)

A blue screen might occur when an older version of Cisco Security Agent is running. The driver name is CSA_*.sys ("*" represents many different character possibilities). It is not clear whether the crash only occurs when Cisco VT Advantage is active.

Workaround: Upgrade the Cisco Security Agent to 4.0.2 or later.

Refer to CSCee29961 for more information.

Problem Description (CSCee44874)

A blue screen crash in Windows 2000 has been seen when either inserting or removing a USB device. Note that this also includes docking and undocking from a port replicator. While the dump is occurring, the system will indicate that the error occurred in UHCD.SYS.

Workaround: The Microsoft patch can be found and applied from the Cisco VT Advantage software zip file. The file name is W2KUSBHotfix.zip.

Refer to CSCee44874 for more information.

Problem Description

When the Intel NIC driver e100bnt5.sys is not running at a minimum level of 7.1.12, blue screen crashes labelled as NDIS.sys have been observed during testing with and without Cisco VT Advantage installed on the PC.

Workaround: This blue screen crash error can be provoked with or without Cisco VT Advantage installed on the PC. To avoid this crash, it is recommended that users upgrade to the minimal driver level of 7.1.12 from Intel's web site: http://www.intel.com/

Problem Description

Large video packet loss resulting in poor video quality, frozen or no video is present when the "Media Type" settings on a PC are not set to "Auto Select". The default setting may vary based on PC manufacturer. A port mismatch between the Cisco IP Phone and the PC will cause this problem.

Workaround: On PC's running Windows 2000 follow these steps:

1. Right-click My Network Places.

2. In the Network and Dial-up Conections window, right-click on Local Area Connection and select Properties.

3. In the Local Area Connection Properties window, click Configure.

4. In the Intel(R) PRO/100 VE Network Connection Properties window, select the Advanced tab. In the Property list, highlight Link Speed & Duplex and make sure that the value is set to Auto Detect.

5. Click OK twice to exit.

Administrators should ensure that users have a 100 Mbps full duplex connection between their phones and PCs.

Obtaining Documentation

Cisco documentation and additional literature is available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html