Cisco VT Advantage Administration Guide (1.0(2))
Deploying and Installing Cisco VT Advantage
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Deploying and Installing Cisco VT Advantage

Table Of Contents

Deploying and Installing Cisco VT Advantage

Deploying Cisco VT Advantage

Using the Cisco VT Advantage Deployment Tool

Procedure

Other Deployment Options

Updating Cisco VT Advantage

Using AutoUpdate

Installing Cisco VT Advantage

Before You Begin

Installation Sequence

Setting Up the Cisco VT Camera

Procedure

Installing the Cisco VT Advantage Application

Procedure

Using Your Cisco VT Camera

Cisco VT Camera Features

Tips for Positioning the Cisco VT Camera

Tips for Adjusting Cisco VT Camera Settings


Deploying and Installing Cisco VT Advantage


This section provides deployment and installation information for the Cisco VT Advantage software and the Cisco VT Camera. It includes the following topics:

Deploying Cisco VT Advantage

Updating Cisco VT Advantage

Installing Cisco VT Advantage

Using Your Cisco VT Camera

Deploying Cisco VT Advantage

You will need to make the Cisco VT Advantage software available to your technicians to install on users' PCs, or to users to install Cisco VT Advantage on their own PCs. The Cisco VT Advantage Deployment Tool can be used for this purpose.

Using the Cisco VT Advantage Deployment Tool

Through the Cisco VT Advantage Deployment Tool, you can make the Cisco VT Advantage Installer program available on a Cisco CallManager Publisher Server. The installer program resides in the CCMPluginsClient web site, which is mapped to the C:\CiscoPlugins\Client\CVTA directory. This web site is set up with the correct permissions to allow anonymous access to the Cisco VT Advantage Installer executable file. This will facilitate installation for your technicians and users.

The Cisco VT Advantage Deployment Tool lets you set the following options for the installation:

AutoUpdate—Lets you set the autoupdate option so that users are notified automatically about updates to Cisco VT Advantage.

Proxy—Lets you set proxy server information if your users need to use a proxy server to reach your Cisco CallManager Publisher Server.

Error Reporting Tool—Lets you set the email and/or FTP address(es) to which users send reports generated by the Error Reporting Tool.

Procedure

To make the Cisco VT Advantage Installer program available on a Cisco CallManager Publisher Server, follow these steps:


Step 1 Download the latest available Cisco VT Advantage Deployment Tool from the following web site:

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Step 2 Run the DeployMan.exe file to set up the deployment of Cisco VT Advantage.

The DeployMan main window displays.

a. In the DeployMan main window, click Use Defaults.

The default settings assume that the Deployment Tool is running on the Cisco CallManager Publisher Server. If this is not the case, you need to change the path in the CVTAInstall.exe Destination field.

The Choose Host Name dialog displays. Enter the name (or IP address) of the Cisco CallManager Publisher Server. This value populates the Update URL field for the AutoUpdate feature.

The following fields are automatically filled in with default values:

Cisco VT Advantage Version

CVTAInstall.exe Destination

Update URL

Comma-delimited email/ftp address(es)

b. Under AutoUpdate Options:

Make sure that the Update URL field contains the the name (or IP address) of the Cisco CallManager Publisher Server.

If you do not want to use AutoUpdate, clear the Deploy AutoUpdate check box.

c. Under Precertification Options:


Note This option is not enabled for Cisco VT Advantage version 1.0.


d. Under Proxy Options:

If your users need to use a proxy server to reach your Cisco CallManager Publisher Server, select the Use HTTP Proxy check box and fill in the Proxy URL and Proxy Port fields with the appropriate values.

e. Under Error Reporting Tool Options:

In the Comma-delimited email/ftp address(es) field, enter the email and/or FTP address(es) to which error reports generated by users can be sent. You can enter multiple addresses separated by a comma (,). The default email address is attach@cisco.com—this is the email used by the Cisco Technical Assistance Center (TAC) to pick up files sent by customers.

Step 3 Click OK.

Step 4 Once the software has been deployed, a "Success" popup message displays. Click OK.


The Cisco VT Advantage Installer program is deployed to your Cisco CallManager Publisher Server. Your technicians and users can access the plugins web page by typing this URL in a Web browser window:

http://<CCM Publisher Server name or IP address>/CCMUser/downloads.asp

This URL is found on the Services Help screen on the Cisco IP Phone models that support Cisco VT Advantage.

Other Deployment Options

If you do not want to make the Cisco VT Advantage Installer program available on a Cisco CallManager Publisher Server, you can deploy this program on any HTTP 1.1-compliant Web server.

Follow the procedure detailed in the "Procedure" section, and change the following:

CVTAInstall.exe Destination

AutoUpdate options

Error Reporting Tool options

Then notify your technicians and users of the URL where they can download the Cisco VT Advantage Installer program.

Updating Cisco VT Advantage

When you are notified of an updated release of Cisco VT Advantage that you want to deploy to your users, download the latest available Cisco VT Advantage Deployment Tool to your Cisco CallManager Publisher Server from the following web site:

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Using AutoUpdate

To automatically update Cisco VT Advantage for users:

After the updated Deployment Tool has been downloaded, re-run the Deployment Tool. (See the "Using the Cisco VT Advantage Deployment Tool" section.)

The tool uses the previous field values and automatically deploys the updated software.

Once the update has been deployed, users are automatically notified about an update to Cisco VT Advantage. An AutoUpdate Service runs on the user's local PC and polls the server about every two minutes to check for an update. When an update is detected, a PC on a corporate LAN should receive the update notice within a few minutes. However, depending on the network, there might be a longer interval before PCs receive the update notice. See the "Using the Troubleshooting Tools in Cisco VT Advantage" section on page 4-15 for information about the AutoUpdate Status viewer.

Installing Cisco VT Advantage

This section provides instructions for installing Cisco VT Advantage.

Before You Begin

Verify the following before you begin installing Cisco VT Advantage and the Cisco VT Camera:

Ensure that the Cisco IP Phone is connected to the corporate telephony network. If the Cisco IP Phone is powered on and you can make voice calls, then it is properly connected.

Ensure that the Cisco IP Phone is video enabled. If the LCD screen on the Cisco IP Phone displays this video icon on the status line, then the phone is video enabled.


Note If you do not see a video icon on the Cisco IP Phone, check the phone load (Settings > Model Information > App Load ID). The phone load must be one that supports video. See the "Cisco VT Advantage Hardware and Software Requirements" section.


Ensure that a standard Ethernet cable is connected from the personal computer's (PC) Ethernet input to the Access Port labelled "10/100 PC" on the back of the Cisco IP Phone. On most PCs, you can verify that this connection is working by the presence of a lit green LED at the point where the Ethernet cable plugs into the PC.

Ensure that the PC meets the specifications provided in the "Cisco VT Advantage Hardware and Software Requirements" section.


Note Cisco VT Advantage supports only the Cisco VT Camera, and the Cisco VT Camera works only with the Cisco VT Advantage software.


Installation Sequence

You must follow this sequence when installing Cisco VT Advantage:

1. First, remove the Cisco VT Camera parts from the packaging and set up the camera. See the "Setting Up the Cisco VT Camera" section.

2. Second, install the Cisco VT Advantage software. See the"Installing the Cisco VT Advantage Application" section.


Caution Do not connect the camera to your PC until prompted to do so during the installation of the Cisco VT Advantage software.

Setting Up the Cisco VT Camera

This section provides information about how to set up the Cisco VT Camera.

Procedure

See Figure 3-1 and the steps that follow.

Figure 3-1 Cisco VT Camera Components and Connections

1

Cisco VT Camera

4

Flexible camera base

2

USB cable and connector

5

Opening on the bottom of the camera

3

Privacy shade (attaches to the camera)

6

Tab on the flexible camera base (snaps into the opening on the bottom of the camera)



Step 1 Remove the camera, privacy shade, and the flexible camera base from the packaging.

Step 2 Mount the camera on the flexible camera base:

a. Insert the protruding black plastic tab on the camera base into the opening on the bottom of the camera.

b. Snap the camera into place.

The camera will then be firmly connected to the flexible camera base.

Important Note

If you have an older version of the camera, the black plastic tab is on the bottom of the camera, rather than on the camera base. In this case, follow these steps:

a. Insert the protruding black screw on the bottom of the camera into the small opening in the flexible camera base, by aligning the crescent shaped slot on the camera with the crescent shaped tab on the flexible camera base.

b. Snap the camera into place.

Step 3 Attach the privacy shade to the camera.

Step 4 Position the camera on top of your PC monitor or flat panel screen, adjusting the flexible camera base as necessary. See Figure 3-2.

Figure 3-2 Cisco VT Camera Place on PC Monitor


Note DO NOT CONNECT THE CAMERA TO THE PC.


Step 5 Now go to the "Installing the Cisco VT Advantage Application" section.

Installing the Cisco VT Advantage Application


Note You must be logged into Windows with Administrator authority to install Cisco VT Advantage.


Procedure


Note Depending on the options selected in the Deployment Tool, you might or might not need to follow steps 2 - 4 below.



Step 1 Close and Exit any open applications.

Step 2 To find the URL to download the Cisco VT Advantage Installer, follow the appropriate steps for your phone model:

On a Cisco IP Phone 7940 or 7960 series:

a. Press the "?" or "i" Help button and then press the Services button.

b. Use the Navigation button to scroll down to the end of the help text.

Instructions provide the URL for downloading software.

c. Write down the URL displayed and then exit the phone help display.


Note If you do not see a URL displayed, verify that the settings in the Deployment Tool are correct. See the "Using the Cisco VT Advantage Deployment Tool" section.


On a Cisco IP Phone 7970 series:

a. Press the "?" Help button and then quickly press the Services button.

b. After the Services Topics screen displays, press the PC Client Software Plugins menu item on the touchscreen.

Instructions provide the URL for downloading software.

c. Write down the URL displayed and then exit the phone help display.


Note If you do not see a URL displayed, verify that the settings in the Deployment Tool are correct. See the "Using the Cisco VT Advantage Deployment Tool" section.


Step 3 Open your Web browser and type the URL in the address field. Then press Enter.

Step 4 On the Cisco CallManager Client Install Plugins page, click the Cisco VT Advantage Installer plugin icon.

Step 5 After the Cisco VT Advantage Installer program starts, follow the instructions presented in the dialog boxes to complete the installation of Cisco VT Advantage.

a. On the Welcome screen, click Next.

b. On the License Agreement screen, read the full License Agreement. Then, select I Accept the terms in the license agreement and click Next.

c. On the Customer Information screen, enter the user information, select the desired option, and then click Next.

d. On the Destination Folder screen, accept the default installation folder, or click Change to enter a different installation folder. Click Next.

e. On the Ready to Install screen, click Install.

Depending on the setup of your PC, you might see messages for the installation of the Cisco Media Termination Driver and the Cisco VT Camera software.

Windows 2000: If a Digital Signal Not Found dialog displays, just click Yes.

Windows XP: If a Hardware Installation dialog displays, just click Continue Anyway.

f. When prompted to plug in the Cisco VT Camera, remove the protective cap from the end of the camera USB cable connector, and insert the connector into an available USB port on the PC.

g. On the Shortcut Options screen, review and select the desired options, and then click Next.

h. On the InstallShield Wizard Completed screen, click Finish.

Step 6 If prompted to restart the PC, click Yes to restart the PC.

For more information about using the Cisco VT Camera, see the "Using Your Cisco VT Camera" section. For more information about using Cisco VT Advantage, refer to the Cisco VT Advantage User Guide.


Using Your Cisco VT Camera

The camera is designed for optimal eye contact when placed on top of a PC monitor or flat panel screen. You might want to try out several different positions.

Cisco VT Camera Features

Figure 3-3 shows the features of your Cisco VT Camera.

Figure 3-3 Cisco VT Camera Features

1

Privacy shade

4

Focus ring

2

Ready light

5

Base

3

Lens

   

Tips for Positioning the Cisco VT Camera

Place the camera in the middle of the PC monitor or flat panel screen, or on a table top, for optimal eye contact and lift up the privacy shade.

Pivot the camera up or down, left or right, for the best position.

View live video to guide your focus adjustments. Rotate the focus ring (the black ring around the camera lens; see Figure 3-3) to get a sharp image.

Tips for Adjusting Cisco VT Camera Settings

You can adjust various settings for the Cisco VT Camera such as, brightness and contrast. For more information, refer to the Cisco VT Advantage User Guide, which is available from the Cisco VT Advantage link online: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm


Note If the Cisco VT Camera is not connected to the PC, Cisco VT Advantage will run in Receive-Only mode. For more information, refer to the Cisco VT Advantage User Guide at the URL cited above.