Providing Information to End Users
If you are a system administrator, you are likely the primary source of information for Cisco VT Advantage users in your network or company. It is important to provide current and thorough information to end users.
Cisco recommends that you create a web page on your internal support site that provides end users with important information about Cisco VT Advantage.
Consider including the following types of information on this site:
•How Users Install Cisco VT Advantage
•How Users Obtain Support for Cisco VT Advantage
•How Users Provide Troubleshooting Information
•How Users Get Copies of Cisco VT Advantage Manuals
How Users Install Cisco VT Advantage
If users need to install Cisco VT Advantage on their own PCs, then they must receive instructions from you or your network support team. Be sure to provide the following information:
•for users: a copy of the Cisco VT Advantage Quick Start Guide provided with the Cisco VT Camera.
•for your network support team: the instructions in this guide in the "Installing Cisco VT Advantage" section on page 3-6.
How Users Obtain Support for Cisco VT Advantage
To successfully use some of features of Cisco VT Advantage, users must receive information from you or your network support team or be able to contact you for assistance.
How Users Provide Troubleshooting Information
To assist you with troubleshooting user problems with Cisco VT Advantage, users can provide you with the Cisco VT Advantage Log files and the data generated from the Cisco VT Advantage Error Reporting Tool. Advise users on the best way to provide you with this information.
How Users Get Copies of Cisco VT Advantage Manuals
You should provide end users with access to user documentation for Cisco VT Advantage and the Cisco IP Phones. Cisco VT Advantage end-user guides provide information about setting up and using the Cisco VT Camera and the Cisco VT Advantage software. Cisco IP Phone user guides include detailed user instructions for key phone features.
Cisco VT Advantage is supported on the Cisco IP Phone 7940/7960/7970 series. To assist users in finding the appropriate documentation on the Cisco website, we recommend that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.
Documentation is also available on the CD-ROM titled Cisco CallManager and IP Phones and Services Documentation, which is distributed with Cisco CallManager releases.
For a list of available documentation for Cisco VT Advantage and Cisco IP Phones, go to this URL:
For a list of available documentation for Cisco CallManager, go to this URL:
For more information about viewing or ordering documentation, see the "Obtaining Documentation" section on page vii.