Cisco VDS Internet Streamer 3.3 Alarms and Error Messages Guide
Alarm and System Message Overview
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Table of Contents

Alarm and System Message Overview

System Message Structure

System Error Message Example

Searching for System Error Messages

Alarm Structure

Alarm and System Message Overview

This guide lists and describes the error messages for the Cisco Internet Streamer Content Delivery System (CDS) Release 3.3. The system software sends these error messages to the console, local disk, and logging server on another system. Not all error messages indicate problems with your system. Some messages are purely informational, whereas others may help diagnose problems with communications lines, internal hardware, or the system software.

This chapter contains the following sections:

System Message Structure

System error messages are structured as follows:

FACILITY-SEVERITY-MNEMONIC: Message text

For example:

SE-XXX-7-100000: <various messages>

CDS error messages also indicate where the system condition occurred. These messages are structured as follows:

FACILITY-SOURCE-SEVERITY-MNEMONIC: Message text

For example:

SE-ACQ-2-100010 Failed to acquire start-url

Facility Code

The facility code consists of two or more uppercase letters that indicate the facility to which the message refers. A facility can be a hardware device, a protocol, or a module of the system software.

In the CDS context, the facility code is SE and refers to Service Engine .

Source indicates the location of the condition. Examples of source are ACQ, which indicates that the condition occurred in the Acquirer component, or SYSMON, which indicates that the condition occurred in the System Monitor component. Table 1-1 lists the source codes in CDS.

 

Table 1-1 CDS Source Codes

Code
Component Description

ACL

Access control list

ACQ

Acquirer

AUTH

Authentication

BANDWD

Bandwidth

CDNFS

Content Delivery Network File System

CLEAN-AD

Cleanup AD

CLI

Command Line Interface

CMS

Content Management Service

COMMONEDM

Common EDM

DHCP

Dynamic Host Configuration Protocol

DISK

Disk

DIST

Distribution

DS

Data Server

FFS

Firewall Feature Set

FMS

Flash Media Streaming

HTTP

Hypertext Transfer Protocol

ICAP

Interactive Communicating Application Protocol daemon

LIBCMN

Common Library

LOGGING

Logging

MS

Movie Streamer

NHM

Node Health Manager

NODEMGR

Node Manager

NTP

Network Time Protocol

PAM

Port to Application Mapping

PARSER

Parser

POSTGRE

Postgres server

RPC

Remote Proxy Caching (UniRPC)

RTSP

Real-Time Streaming Protocol

RTSPG

Real-Time Streaming Protocol Gateway

RULES

URL filtering rules

SCHED

Scheduler

SERMON

Service Monitor

SNMP

Simple Network Management Protocol

SR

Service Router

SSHD

Secure Shell

SSRV

Streaming Server

STATS

Statistics Provider Application

STDBY

Standby

SYS

Kernel

SYSMON

System monitor

SYSUTL

System utility

TFTP

Trivial File Transfer Protocol

UNILOG

Unified log

UPG

Upgrade

URLFLT

URL filter

WMT

Windows Media Technologies

XXX

General Debugging message

Severity Level

The severity level is a single-digit code from 0 to 7 that reflects the severity of the condition. The lower the number, the more serious the situation. Table 1-2 lists the message severity levels.

 

Table 1-2 Message Severity Level

Severity Level
Description

0 (emergency)

System unusable

1 (alert)

Immediate action required

2 (critical)

Critical condition

3 (error)

Error condition

4 (warning)

Warning condition

5 (notification)

Normal but significant condition

6 (informational)

Informational message only

7 (debugging)

Message that appears during debugging only

Mnemonic Code

The mnemonic code uniquely identifies the error message.

Message Text

Message text is a text string that describes the condition. The text string sometimes contains detailed information about the event, including terminal port numbers, network addresses, or addresses that correspond to locations in the system memory address space. Because variable fields change from message to message, they are represented here by short strings enclosed in brackets ([ ]). The variables give you more information about the system condition. A decimal number, for example, is represented as [dec]. Table 1-3 lists a sample of the variable fields that are used in this document.

 

Table 1-3 Representation of Variable Fields in Messages

Representation
Type of Information

[chars] or [char]

Character string

[dec]

Decimal

[failure description]

The type and nature of the system failure

[x] or [y]

Characters

[error]

Error code

[module]

Name of the module

[procedure]

Name of the procedure

[additional information]

Additional information about the error message

[cli]

Command entered at the command-line interface

[err]

Error description

System Error Message Example

The following is an example of a system error message:

SE-ACQ-2-100010 Failed to acquire start-url
 

In this system error message example:

  • SE is the facility code.
  • ACQ is the source code.
  • 2 is the severity level.
  • 100010 is the mnemonic code.
  • Failed to acquire start-url is the message text.

Searching for System Error Messages

If you search for the explanation and recommended action of a message that contains a source code, remove the source code from the text first, and then search for the message in the documentation. For example, instead of searching the documentation for the message SE-ACQ-2-100010, remove the source code and search for the message SE-2-100010.

When searching for a message in the Error Message Decoder (EMD), you should also remove the source code.

The EMD is located at this URL:

http://www.cisco.com/pcgi-bin/Support/Errordecoder/index.cgi

Alarm Structure

Cisco CDS alarms are structured as follows:

SOURCE-MNEMONIC CODE: Alarm text

Example:

Alarm 330001 (svcdisabled) -service name- service has been disabled.

Mnemonic Code

A unique code for identifying the alarm.

Alarm Text

A brief description of the alarm.