Cisco UCS Server System Event Log Viewer Utility User Guide
Troubleshooting
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Troubleshooting

Table Of Contents

Troubleshooting

Problem Scenarios


Troubleshooting


This chapter describes a couple of problems that you might face while working with the SEL Viewer utility. It also lists the steps that you must follow to resolve the problem.

This chapter discusses the following topic:

Problem Scenarios

Problem Scenarios

Table 4-1 lists the problems that you might face while working with the SEL Viewer utility and the steps that you must take to resolve the problem.

Table 4-1

Problem
Causes
Resolution

When the SEL Viewer utility is started on the server, a message stating that the utility will run in the offline mode is displayed.

Following are the causes for this problem:

The IPMI driver is not enabled or the IPMI service is not running.

The IPMI driver and service must be enabled and running so that the SEL Viewer utility can connect with CIMC. If this service is not enabled, the utility cannot connect with CIMC. When the utility cannot connect with CIMC, a message stating that the utility will run in the offline mode is displayed.

At installation, the SEL Viewer agent is installed. This service must be running for the utility to run in the online mode. If this service is stopped, then the utility runs in the offline mode.

Ensure that the IPMI driver is enabled, and the IPMI service is running.

Open the SEL Viewer utility and click Reload. The utility will connect to the CIMC. If the connection is established to the CIMC, the utility will run in the online mode.

If the IPMI service is installed and the service is running, and the utility is still in the offline mode, then you must determine if the SEL Viewer agent is running.

On Windows systems, complete the following steps:

Click Start > Control Panel > Administrative Tools > Services.

Determine if the SEL Viewer Agent service is running.

If it is halted, select the service and click Start.

On Linux servers, run the following command:

service selviewd status

This command displays if the SEL Viewer daemon is running or not. If it is not running, run the following command:

service selviewd start

Open the SEL Viewer utility and click Reload. The utility will connect to the CIMC.

Log details saved in the .bin file cannot be opened in the SEL Viewer utility.

You can open only those .bin files that have been previously saved from the SEL Viewer utility.

If you saved the log files in a .bin file from a different utility, you cannot open that file in the SEL Viewer utility.

The SEL Viewer utility does not support opening .bin files that are not saved from the SEL Viewer utility.

Recent event logs are not displayed in the utility.

The system event log could be full.

You will have to clear the event logs from the utility. However, clearing the events from the utility clears the events from the CIMC as well. If you want to retain some of the event details, then save the event details to a file, and then clear the logs.

The SEL Viewer utility does not launch when using the address, http://<IP address>:9099

The firewall is active on the host operating system.

Ensure that the firewall is disabled for incoming data for the port that SEL Viewer utility uses. In this case, the port number is 9099.


Problems and Resolutions