Before You Begin
Before beginning the tasks in this guide, familiarize yourself with the following:
Assembly and Wiring Guidelines
Make sure your CTS is properly assembled and wired according to the guidelines in the Cisco TelePresence System installation guides on cisco.com.
The installation documentation is at the following URLs:
Cisco TelePresence System 500-32 Assembly, Use & Care, and Field-Replaceable Unit Guide
:
http://www.cisco.com/en/US/docs/telepresence/cts_500/cts_500_32/assembly/guide/
cts_500_32_guide.html
Cisco TelePresence System TX1300 47 Installation, First-Time Setup, and Field-Replaceable Unit Guide
:
http://www.cisco.com/en/US/docs/telepresence/cts_1300/cts_1300_47/assembly/guide/
1300_47_assembly_guide.html
Cisco TelePresence System TX1310 65 Assembly, First-Time Setup, and Field Replaceable Unit Guide
:
http://www.cisco.com/en/US/docs/telepresence/cts_1300/cts_1310/assembly/guide/
1310_assembly_guide.html
Cisco TelePresence System TX9000 and TX9200 Assembly, First-Time Setup, and Field-Replaceable Unit Guide
:
http://www.cisco.com/en/US/docs/telepresence/tx9000/assembly_guide/
tx9000_9200_assembly_guide.html
To find additional hardware and software information for your product, perform one of the following actions:
-
Log onto Cisco.com, Click
Support
, type the name of the product in the Product Support text box, and click
Find
.
-
Navigate to the following URL on cisco.com:
http://www.cisco.com/cisco/web/psa/default.html?mode=prod&level0=280789323
Then, use one of the navigation paths to find your system:
Products > TelePresence > TelePresence Endpoints - Immersive
-
Cisco TelePresence TX9200 Series
– Cisco TelePresence TX9200
-
Cisco TelePresence TX9000 Series
– Cisco TelePresence TX9000
-
Cisco TelePresence TX1300 Series
– Cisco TelePresence TX 1300 47
– Cisco TelePresence TX 1310 65
Products > TelePresence > TelePresence Endpoints - Personal > TelePresence Office > Cisco TelePresence System 500
-
Cisco TelePresence System 500-32
CTS Software Download Support
To find and download the Cisco TelePresence software that is required for the correct operation of your system, complete the following steps:
Step 1 Navigate to the area where your device software is located by completing one of the following actions:
-
Log onto Cisco.com, Click
Support
, type the name of the product in the Product Support text box, and click
Find
.
-
Manually navigate to your product by performing the following steps:
a. Navigate to the following URL on cisco.com:
http://www.cisco.com/cisco/web/psa/default.html?mode=prod&level0=280789323
b. Use one of the navigation paths to find your system:
Products > TelePresence > TelePresence Endpoints - Immersive
Cisco TelePresence TX9200 Series
Cisco TelePresence TX9000 Series
Cisco TelePresence TX1300 Series
Products > TelePresence > TelePresence Endpoints - Personal > TelePresence Office > Cisco TelePresence System 500 >
Cisco TelePresence System 500-32
For example:
Products > TelePresence > TelePresence Endpoints - Immersive > Cisco TelePresence System TX9200 Series > TX9000 Series
Step 2 Click the
Download Software
link under the
Software Downloads, Release and General Information
heading.
Step 3 Select your product in the navigation window.
The location choice displays on the right of the window.
Step 4 Locate the software you require and either download it immediately by clicking the
Download
button, or download it later by clicking the
Add to Cart
button.
Step 5 If you selected Add to Cart, click the
Download Cart
hypertext and click the
Download
button next to each software choice to download your software.
Obtaining the MAC Address of Your System
Make sure the MAC address of the device you are installing is known or available:
-
The MAC address comprises a unique 12-character hexadecimal number that identifies your system.
-
Locate the MAC address number on a label on the back of the Cisco TelePresence system primary codec (for example, 000B6A409C405). The MAC address is required to register your system in Unified CM.
The MAC address is also displayed on the CTS main display screen during boot-up.
Note When entering the MAC address in Unified CM fields, do not use spaces or dashes, and do not include any other characters that may precede the MAC address on the label.
Network Time Protocol (NTP) Requirements
NTP is required to synchronize the clocks on Cisco IP telephony servers. NTP must be configured properly on Unified CM to ensure that calendar events appear as expected.
See
Table 5-5
in Chapter 5, “Configuring the Cisco TelePresence TX System” for more information about configuring NTP and other CTS system settings.
Web Browser Support
The Cisco TelePresence System Administration interface is supported on Internet Explorer (IE) versions 8 and 9, as well as the latest version of Firefox.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly
What’s New in Cisco Product Documentation
, which also lists all new and revised Cisco technical documentation, at the following URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the
What’s New in Cisco Product Documentation
as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.