Viewing Call Statistics
To view call statistics:
Step 1 Choose Monitoring > Call Statistics.
You can view the following Cisco TelePresence system statistics:
-
Real Time Call Statistics
—Lists details of an in-progress call.
-
Audio/Video Call: Audio Stream Statistics
—Lists details about the audio and video of an in-progress call.
-
Historical Call Statistics (not including current call, if any)
—Lists historical information about calls.
Step 2 For more specific audio and video statistics, click the check-box next to the following selections.:
Audio/Video Call: Audio Stream Statistics
a. Click once to select. Additional statistics fields appear.
b. Click once to de-select. Additional fields are hidden.
See Figure 6-2.
Audio/Video Call: Video Stream Statistics
a. Click once to select. Additional statistics fields appear.
b. Click once to de-select. Additional fields are hidden.
Audio-Only Call: Stream Statistics
a. Click once to select. Additional statistics fields appear.
b. Click once to de-select. Additional fields are hidden.
Statistics are listed in columns labeled as if you were looking at the front of the system sitting at the conference table.
When you select one of the choices above, additional statistics fields appear with the following status information listed, as shown in Figure 6-2:
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Local
-
Remote
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Average Latency (Call)
-
Average Latency (Period)
Figure 6-2 Audio/Video Call: Audio Stream Statistics
Additional statistics are listed for the following, as shown in Figure 6-3:
Transmit
-
Is Active
-
Media Type
-
Total Bytes
-
Total Packets
Receive
-
Is Active
-
Media Type
-
Total Bytes
-
Total Packets
-
Lost Packets
-
Lost Packets % (Call)
-
Lost Packets % (Period)
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Duplicate Packets
-
Late Packets
-
Failed SRTP Authentication Packets
-
Average Jitter (Call) (see jitter call)
-
Average Jitter (Period) (see jitter period)
Note For more information about jitter and packet loss, see the Understanding Jitter and Packet Loss Reporting section of the Cisco TelePresence System Message Guide on Cisco.com.
Figure 6-3 Call Statistics - Transmit and Receive
Step 3 Set an interval for updating these reports by choosing the time from the
Refresh
drop-down menu. Choices, in minutes, include the following:
-
None (default)
-
1
-
2
-
5
-
10
-
13
-
60
Step 4 Click
Refresh
to update the statistics immediately.