Administration Guide for Cisco TelePresence Software Release TX 6
Configuring the Cisco TelePresence TX System
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Table of Contents

Configuring the Cisco TelePresence TX System

Contents

Configuring Cisco Unified Communications Manager for Your Cisco TelePresence System

First Time Setup Wizard for the CTS 500-32

First Time Setup for All Other TX Models

Powering on the System and Enabling the Cisco TelePresence Administration Software GUI

Setting Up a System That Uses a Static Network Address

IP Sett ing s

Network Se ttin gs

Operational VLAN ID

Administrative VLAN ID

Syslog Address

Call Control Settings

Related Information

Address Bo ok

Telephony Sett ings

SNMP Settin g s

Related Information

System Settin gs

Enabling or Disabling the Audio Auxiliary Output

Security Settin gs

Troubleshooting Your Configuration

Upgrading CTS Codec Firmware

Upgrading Software for Cisco TelePresence Touch 12

Resetting Your CTS Codec Password

Troubleshooting Your TX and CTS System Components

Configuring the Cisco TelePresence TX System

Revised: February 2013, OL-28614-01

Configuring Cisco Unified Communications Manager for Your Cisco TelePresence System

Before you can use your system, you need to configure your system in Cisco Unified Communications Manager (Unified CM).

You can configure your system and complete all steps in this chapter prior to configuring your device in Unified CM, but you will not be able to complete any of the following actions until you register your device:

  • The Touch device cannot download its software from Unified CM and you receive an error in the logs.
  • The Cisco TelePresence device cannot place or receive calls.
  • The device appears as either a Cisco TelePresence System 500-32 or a Cisco TelePresence System 1000 in the Cisco TelePresence Administration GUI.

To configure your device in Unified CM, complete the following steps:


Step 1 Load the Cisco TelePresence Administration Software image on the Unified CM server.


Note The Cisco TelePresence TX9000 and TX9200 systems require a minimum version of CTS administration software 1.9.0 to run. If your Unified CM is already running the required minimum software, you can skip this step.


For more information, refer to the following sections in the Cisco Telepresence Touch 12 Installation Guide :

Step 2 Register your system as a device in Unified CM. For more information, refer to the “Configuring a Cisco TelePresence Device” section in the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System .

Step 3 Add the TFTP server for your Unified CM server to your system using the Cisco TelePresence Administration Software GUI. For more formation, refer to the “Cisco Unified Communications Manager Settings” of the Cisco TelePresence System Administration Guide for your software release.


 

For more information about configuring Unified CM with your Cisco TelePresence device, refer to the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System .

First Time Setup Wizard for the CTS 500-32

Because the CTS 500-32 uses a first-time setup wizard, the configuration process is somewhat different than other CTS models. See First Time Setup section of the following documentation for complete instructions:

First Time Setup for All Other TX Models

To set up your Cisco TelePresence System for the first time, you must first load the Cisco TelePresence Administration software and bootup the system.

This section contains the following information:

Powering on the System and Enabling the Cisco TelePresence Administration Software GUI

To load the CTS Administration Software, complete the following steps:


Step 1 Power on all codecs in your system.


Note If your system has multiple codecs, power on all codecs within 30 seconds to avoid power on detection failure.


After you turn on the codec(s), the display associated with each codec becomes active. CTS displays green check marks on all displays to show bootup progress. Bootup is complete when the system displays six check marks as shown in Figure 5-1.


Tip If you have not registered the system to Unified CM, make a note of the MAC address that appears during the bootup process. The MAC address is required to register the system to Unified CM.


Figure 5-1 Bootup Screen

 

If all six check marks do not display, use the following list to attempt to troubleshoot the problem:

  • If the fourth check mark does not display, your system might not have network connectivity. Check the network port and/or the Ethernet cable going to the network port. If your system does not use the Dynamic Network Host Protocol (DHCP) to automatically assign an IP address, you need to configure a static IP address as described in the “Setting Up a System That Uses a Static Network Address” section.

Step 2 Watch the Cisco TelePresence Touch 12 (Touch) device (the call control device for your system) as the system is booting.

A series of circled numbers appear on the display of the Touch device. These numbers change to check marks as the Touch device components become active.


Tip If the circled numbers do not change to check marks or you receive a message on the Touch device that it could not register to the codec, disconnect the Touch device, wait 5 minutes, then reconnect it. If you continue to see errors or the device does not become active, refer to the “Troubleshooting Software Installation Issues” chapter of the Cisco TelePresence Touch 12 Installation Guide for troubleshooting steps.


Step 3 After bootup completes, make a note of the IP address that displays on the center of the screen as shown in Figure 5-2. You use that information to log in to the Cisco TelePresence System Administration. This IP address displays until you log in to Cisco TelePresence System Administration GUI or use Secure Shell (SSH) to log in to the TX9000 and TX9200.

Figure 5-2 System IP Address

 

 


Note If the IP address that displays is 192.168.100.2, the system could not contact the DHCP server or your network does not use DHCP; in this case, set a static IP address for your system as described in the “Setting Up a System That Uses a Static Network Address” section.


Step 4 If you have not already done so, configure Cisco Unified Communications Manager for your system. For detailed instructions to configure Cisco Unified Communications Manager, refer to the Cisco Unified Communications Manager Installation Guide for the Cisco TelePresence System for your software release.

Step 5 Open a browser on a computer that is connected to your network.

Step 6 In the URL field, type the IP address that you obtained in Step 3 and press Enter . The browser launches Cisco TelePresence System Administration.


Tip If you did not make a note of the IP address and it no longer appears on the display, either power-cycle the system, or follow the instructions in Step 5 and Step 6 in the “Setting Up a System That Uses a Static Network Address” section to retrieve it.



 

Step 7 Log in to the system by entering the following information:

Username: admin (case sensitive)

Password: cisco (case sensitive)


 

Setting Up a System That Uses a Static Network Address

If your system does not use the Dynamic Host Configuration Protocol (DHCP) to obtain an address and uses a statically-assigned IP address, use the following procedure to assign the static address to the system.


Step 1 Make sure that the system is disconnected from the network.

Step 2 Wait for the system to finish booting and for the 192.168.x.x address to appear on the center display.

Step 3 Make a note of the IP address that displays.

Step 4 (TX9000 and TX9200 systems only) Disconnect the auxiliary camera port connection on TS1 (the primary codec).

Step 5 Connect a DHCP-enabled PC to the auxiliary camera port of the primary codec. The connection on the port is the Ethernet port labeled “Aux” with a camera icon next to it. The port is on the far lower right in Figure 5-3.

Figure 5-3 Aux Camera Port Location

 

Step 6 Find the IP address that the Cisco TelePresence system provided for your network session and make a note of it.


Tip If your PC is Windows-based, find the session IP address by clicking typing cmd in the Search box (or clicking Start > Run and typing cmd) to open a terminal window, and then typing ipconfig.


Step 7 Set the network address using either CLI commands or the Cisco TelePresence Administrative GUI using one of the following methods:

  • To set the address using the Cisco TelePresence Administrative GUI:

a. Using a supported Internet browser, log in to the Cisco TelePresence system GUI using the IP address xxx . xxx . xxx .1,

Where:

xxx . xxx . xxx is the first three octets of the session IP address.

For example, if your determine that your session IP address is 10.0.4.2, use the IP address 10.0.4.1.

b. Enter the user name and password when you are prompted to do so. By default, the user name is admin and the password is cisco.

  • The First-Time Setup wizard screen displays.

c. If the CTS Admin UI button displays, click this button to open the Cisco TelePresence Administrative GUI.

d. Navigate to Configuration > IP Settings .

e. Change the DHCP Enabled setting to No .

f. Enter a static IP address, subnet mask, and IP gateway for your system into the fields. Optionally, enter DNS server(s) and the network domain name.

  • To set the address using CLI commands :

a. Using a Secure Shell (SSH) or other secure host client, log in to the Cisco TelePresence system GUI using the IP address xxx . xxx . xxx .1,

Where:

xxx . xxx . xxx is the first three octets of the session IP address.

For example, if your determine that your session IP address is 10.0.4.2, use the IP address 10.0.4.1.

b. Enter the following command to configure a static network IP address:

set network IP static ip-address ip-subnet ip-gateway [ dns-address1 ][ dns-address2 ][ domain-name ]

Where:

ip-address is the IP address of the system

ip-subnet is the IP subnet mask of the system

ip-gateway is the IP gateway of the system

dns-address1 is the IP address of DNS server 1 (Optional)

dns-address2 is the IP address of DNS server 2 (Optional)

domain-name is the domain name for the network (Optional)

Command Example

The following example gives the Cisco TelePresence system an IP address of 10.0.0.2, a subnet of 255.255.255.0, a gateway of 10.0.0.1, a DNS server of 172.16.1.5, and a domain name of cisco.com:

admin:set network IP static 10.0.0.2 255.255.255.0 10.0.0.1 172.16.1.5 cisco.com
ip address successfully set
system restarting...
 

Your system saves the changes and restarts.

Step 8 Manually specify the IP address of your Cisco Unified Communications Server by completing the following steps:

a. Navigate to Configuration > Call Control Settings .

b. In the Use Configuration TFTP Server area, click Specify .

c. In the TFTP Server 1 area, specify the IP address of the Unified CM server.

d. (Optional) If the system uses any additional Unified CM servers, specify those in the TFTP Server 2 through TFTP Server 4 area.

e. Click Apply .

Step 9 Navigate to the following sections to continue configuring your system:


 

IP Settings

The IP Settings window displays the Cisco TelePresence System (CTS) MAC address and hostname and you can view and manage the following:

  • DHCP—Select Yes if your network uses DHCP. Select No if your system does not use DHCP.
  • Domain name
  • IP Address
  • Default gateway
  • DNS servers.

To view and manage IP settings:


Step 1 Choose Configuration > IP Settings. The IP Settings window appears, as shown in Figure 5-4 (DHCP Enabled) and Figure 5-4 (DHCP Not Enabled).

Figure 5-4 CTS IP Settings - DHCP Enabled

 

Figure 5-5 CTS IP Settings - DHCP Not Enabled

 

 

Step 2 Configure settings for the Cisco TelePresence System uplink to your network using the information in Table 5-1 as a guide. The Cisco TelePresence System can be configured in the following ways:

  • Pure dynamic—Uses DHCP for everything.
  • Pure static—Uses static settings for everything.
  • Hybrid—Uses static settings for the IP Address, Netmask and gateway, but uses DHCP for name servers and other options like Option 150 for the Unified CM TFTP servers.

Tip When you make a change in any of the Configuration > IP Settings fields, the Apply and Reset buttons are activated.


Step 3 Click Apply to register new or modified settings.

Step 4 Click Reset to restore the original settings.


Note All codecs on the system must be connected and enabled for the reset to complete. To register a device, see the “Optional Hardware” section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.



 

 

Table 5-1 IP Settings

Field or Button
Setting

MAC Address:

MAC address of the CTS primary codec. For example, “ 00:0D:D1:23:45:A1 ”

Host Name:

Host name of the CTS primary codec. For example, “ SEP000DD12345A1 ”

DHCP Enabled:

Indicates whether Dynamic Host Configuration Protocol (DHCP) has been enabled for the CTS primary codec.

  • If you select the No radio button in the DHCP Enabled field, you can update the following available fields:

Domain Name

IP Address

Subnet Mask

Default Gateway

DNS Server 1

DNS Server 2

  • If you select the Yes radio button in the DHCP Enabled field, no configurable fields are available unless you click the Yes radio button to Use Static IP Address.

Domain Name:

Indicates the domain name for the primary codec. This field is configurable only if you select the No radio button for DHCP Enabled.

Use Static IP Address:

Indicates whether the CTS primary codec is configured to use a static IP address. Static IP address is disabled by default. Click the Yes radio button to update the following fields:

  • IP Address
  • Subnet Mask

IP Address

IP address for the Cisco TelePresence system. This field is configurable only if you select the No radio button for DHCP Enabled.

Subnet Mask

Subnet mask used for the IP address supplied. This field is configurable only if you select the No radio button for DHCP Enabled.

Default Gateway

Default gateway for the CTS primary codec. This field is configurable only if you select the No radio button for DHCP Enabled.

DNS Server 1 and 2

IP addresses of the Domain Name System (DNS) servers. This field is configurable only if you select the No radio button for DHCP Enabled.

Network Settings

You can view or configure the following settings in the Network Settings window:

Operational VLAN ID

This field shows a display-only VLAN ID.

Administrative VLAN ID

The CTS must have a VLAN membership ID before it can proceed with a DHCP request for an IP address.

To view or configure the administrative VLAN ID:


Step 1 Choose Configuration > Network Settings.

Step 2 Enter an administrative VLAN ID for Cisco TelePresence in this field.


Note The Apply and Reset buttons become active when a value is entered in this field.


Step 3 Click Apply to register a new or modified setting.

Step 4 Click Reset to restore the administrative VLAN ID setting displayed when you opened this window.


 

Syslog Address

This field shows the display-only syslog address, as shown in Figure 5-6.

Figure 5-6 Network Settings Syslog Address

 


Note You must also configure the External Syslog Address in the Product Specific Configuration Layout field for your CTS. See the Cisco Unified Communications Configuration Guide for the Cisco TelePresence System.


Call Control Settings

To specify TFTP server locations and view a list of available settings for this Cisco TelePresence system:


Step 1 Choose Configuration > Call Control Settings. The Cisco Unified Communications Manager Settings window appears, as shown in Figure 5-7.

Figure 5-7 Cisco Unified Communications Manager Settings

 

 

Step 2 Configure Unified CM settings using the information in Table 5-2 .


Note If you enter a new value for of the TFTP Server field(s), and the change does not persist, delete the Certificate Trust List (CTL) by clicking the Delete CTL button and re-enter the TFTP server information.


The Apply and Reset buttons become active when a value is entered in this field.

 

Table 5-2 Cisco Unified Communications Manager Settings

Field
Settings

Use Configuration TFTP Server

  • Click Automatic to set the default condition, which is that the TFTP server will reply to DHCP requests for option 150, or for a list of TFTP servers that point to endpoints in the network where the Unified CM configuration files are located for your system.
  • Click Specify to manually supply IP addresses of the Unified CM servers.

TFTP Server 1 through 5

Click Specify at Use Configuration TFTP Server to activate interactive fields that are provided for entering TFTP server IP addresses.

Cisco Unified Communications Manager 1 through 5

Display-only report that shows the names of up to five Cisco Unified Communications Managers.

CAPF Authentication String

Enter the Certificate Authority Proxy Function authentication string. The characters entered in this field must match the CAPF Authentication string entered in Unified CM.

Certificate Trust List (CTL)

The Delete CTL button becomes active when the CTS is provided with a CTL by a Unified CM configured in mixed authentication mode.

Click Delete CTL to delete all entries on the CTL.

Step 3 Click Apply to register new or modified settings.

Step 4 Click Reset to restore the original settings.


Note All codecs on the system must be connected and enabled for the reset to complete. To register a device, see the “Optional Hardware” and “Troubleshooting the Cisco TelePresence Configuration” sections of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.



 

Address Book

The Address Book window displays read-only entries that have been set during Cisco Unified Communications Manager (Unified CM) configuration. You can create listings for up to 40 favorites.

To view the phone list of Cisco TelePresence system-enabled meeting rooms:


Step 1 Choose Configuration > Address Book. The Address Book window appears, as shown in Figure 5-8.

Figure 5-8 CTS Address Book

 

 

Step 2 Use Unified CM to make changes to the Address Book. Refer to the “Managing the Speed-Dial Directory (Favorites)” section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for information about configuring favorites in Unified CM.


 

Telephony Settings

The Telephony Settings window displays read-only information about the telephony settings for the Cisco TelePresence System that were set in the Unified CM.

To view entries in the Telephony Settings window:


Step 1 Choose Configuration > Telephony Settings. The Telephony Settings window appears, as shown in

Figure 5-9 CTS Telephony Settings

 

 

Step 2 View the telephony settings described in Table 5-3 .

 

Table 5-3 Telephony Settings

Field
Settings

Auto Answer

Displays the automatic answering capability on the phone.

  • Yes indicates that automatic answering has been enabled.
  • No indicates that automatic answering has been disabled.

Maximum Call Length (mins)

Displays the defined limit to the number of minutes allowed for a call. The default setting is 0 minutes, which means no limit to call duration is set. The maximum number of minutes that can be set is 10080 (7 days).

The call will automatically end at the number of minutes set. When the default setting is used, the call is never ended automatically.

DSCP For Audio

DSCP For TelePresence

Displays the traffic queuing techniques that define per-hop behavior based on the Differentiated Services Code Point (DSCP) value in the IP header of a packet. The following DSCP settings apply for both audio and video traffic:

  • AF11 DSCP (001010)
  • AF12 DSCP (001100)
  • AF13 DSCP (001110)
  • AF21 DSCP (010010)
  • AF22 DSCP (010100)
  • AF23 DSCP (010110)
  • AF31 DSCP (011010)
  • AF32 DSCP (011100)
  • AF33 DSCP (011110)
  • AF41 DSCP (100010)—Recommended value
  • AF42 DSCP (100100)
  • AF43 DSCP (100110)
  • CS1 (precedence 1) DSCP (001000)
  • CS2 (precedence 2) DSCP (010000)
  • CS3 (precedence 3) DSCP (011000)
  • CS4 (precedence 4) DSCP (100000)
  • CS5 (precedence 5) DSCP (101000)
  • CS6 (precedence 6) DSCP (110000)
  • CS7 (precedence 7) DSCP (111000)
  • Default DSCP (000000)
  • EF DSCP (101110)

Start Media Port

Must be in the range from 16384 to 32766, and must be lower than the End Media Port settings.

End Media Port

Must be in the range from 16384 to 32766, and must be higher than the Start Media Port settings.

Step 3 Use Unified CM to make changes to Telephony Settings. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.


 

SNMP Settings

The Simple Network Management Protocol (SNMP) Settings window displays read-only information about the SNMP settings for the Cisco TelePresence System that were set in Unified CM configuration.

To view SNMP settings:


Step 1 Choose Configuration > SNMP Settings. The SNMP Settings window appears, as shown in Figure 5-10.

Figure 5-10 Verify SNMP Settings

 

 

Step 2 View the SNMP settings fields described in Table 5-4 .

 

Table 5-4 SNMP Settings

Field
Settings

Engine ID

Identifies the local or remote SNMP engine. The remote agent SNMP engine ID and user password are used to compute authentication and privacy digests.

SNMP Configuration

Parameters that access the SNMP server associated with this Cisco TelePresence System. Unified CM for CTS supports SNMP Version 2c and Version 3. SNMP fields displayed in this window reflect the configured SNMP version. The following fields are included:

  • SNMP Enabled
  • User ID
  • Security Level
  • Authentication Algorithm
  • Encryption
  • System Location
  • System Contact
  • Read-Only Community String
  • Read-Write Community String

Trap Receiver Configuration

SNMP settings for the receiver to which this Cisco TelePresence system will send traps . The following information is shown for Traps 1 through 5:

  • Trap Receiver
  • IP Address
  • User ID
  • Security Level
  • Authentication Algorithm
  • Encryption
  • Community String

Step 3 Use Unified CM to make changes to the SNMP settings. For more information, refer to the “SNMP Configuration Parameters Area” and “SNMP Trap Parameters Area” sections of the “Configuring Cisco Unified Communications Manager for the Cisco TelePresence System chapter in the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System .


 

Related Information

For more information about configuring SNMP with your Cisco TelePresence system, refer to the “MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System” chapter of the Cisco TelePresence System Message Guide .

System Settings

The System Settings window displays read-only information about the system settings for the TX system that were set in Unified CM configuration.

In this window, you can also enable or disable the audio auxiliary output. For information about performing this task, see “Enabling or Disabling the Audio Auxiliary Output” section.

To view system settings:


Step 1 Choose Configuration > System Settings. The System Settings window appears, as shown in Figure 5-11.

Figure 5-11 System Settings

 

 

Step 2 View the system settings information described in Table 5-5 .

 

Table 5-5 System Settings

Field
Description or Setting
Username/Password Configuration

User ID

New Password

New Password (verify)

Displays username and password.

Note Usernames and passwords must be at least 4 characters, but not more than 64 characters in length, and can contain upper and lower case alphanumeric characters and the underscore and dash characters. The following usernames are not allowed: apache, daemon, nobody, operator, and shutdown.

Audio Auxiliary Output

Enable Output

For information about performing this task, see “Enabling or Disabling the Audio Auxiliary Output” section.

Overall System Quality

This field displays the system bandwidth and screen resolution. The bandwidth is the maximum negotiated video bandwidth for a CTS call. A higher bandwidth increases video quality.

Choose from the following:

  • Highest Detail, Best Motion: 4Mbps 1080p (default)
  • Highest Detail, Better Motion: 3.5Mbps, 1080p
  • Highest Detail, Good Motion: 3Mbps, 1080p
  • High Detail, Best Motion: 3Mbps, 720p
  • High Detail, Better Motion: 2Mbps, 720p
  • High Detail, Good Motion: 1Mbps, 720p
  • High Detail, Limited Motion: 720p (Lite)
Locale Configuration

Time Zone

Displays the configured time zone for your area of the world from the drop-down menu.

Language

Displays the configured language for CTS.

.

Cisco TelePresence System Configuration

System Type

Identifies the CTS model. Choose from the following:

  • Cisco TelePresence 500 Series
  • Cisco TelePresence 1000
  • Cisco TelePresence 1100
  • Cisco TelePresence 1300 Series
  • Cisco TelePresence 3000
  • Cisco TelePresence 3010
  • Cisco TelePresence 3200
  • Cisco TelePresence 3210
Note You must select the CTS device type specifically to upgrade your CTS software.

Days Display Not Active

Specifies the days of the week that the Cisco TelePresence system display remains off by default. Choose Monday through Sunday. Default is Sunday and Saturday.

Display On Time

Specifies the time of day that the Cisco TelePresence system display(s) will remain on after being turned on, if CCM is configured. Times are displayed in a 24-hour format where 00:00 indicates 12:00 midnight and 23:59 indicates 11:59 pm. Default is 07:30.

If you clear the default value so that the field is blank, the display(s) will turn off after the completion of each call.

Display On Duration

Specifies the length of time the Cisco TelePresence system display(s) will remain on if a “Display On Time” value is defined. Times are displayed in a 24-hour format, where 1:30 indicates one hour and thirty minutes; the maximum value is 24:00 (24 hours). Default is 10:30.

If you clear the default value so that the field is blank, then the display will turn off at 11:59 pm.

Note If your version of Unified CM does not allow you to configure values for Days Display Not Active, Display On Time or Display On Duration, the system uses the default values for these features.

NTP Servers

NTP Server 1 through 5

Required. Network Time Protocol (NTP) is used to synchronize the clocks on Cisco IP telephony servers with an external network time server that uses NTP. You can have up to five IP addresses for Network Time Protocol servers.

Note NTP must be configured properly to ensure that calendar events appear as expected.

Step 3 Use Unified CM to make changes to the system settings. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information.


 

Enabling or Disabling the Audio Auxiliary Output

In the System Settings window, you can disable or re-enable the audio auxiliary output. Either operation entails restarting the calling services, which can take up to a few minutes. During the restart, be aware of the following:

  • The functionality of the system is impacted. You cannot place or receive calls.
  • You must refrain from performing any additional tasks in the Administration interface.

To enable or disable the audio auxiliary output:


Step 1 Choose Configuration > System Settings. The System Settings window appears.

Step 2 To disable or re-enable the audio output, click Disable or Enable as appropriate . The system displays a message, asking to proceed with the operation, which entails restarting the calling services.

Step 3 To proceed, click OK .

Step 4 While waiting for the calling services to restart, refrain from performing additional tasks using the Administration interface. After the operation is complete, the button changes to “Disable” if you just finished enabling the audio output or “Enable” if you finished disabling the output.


 

Security Settings

The Security Settings window enables you to download a Manufacturing Installed Certificate (MIC) key or Locally Significant Certificate (LSC) certificate for 802.1X authentication. For more information about 802.1X authentication, see the “802.1X Authentication” section.

To download a MIC key or LSC certificate:


Step 1 Choose Configuration > Security Settings. The Security Settings window appears, as shown in Figure 5-12.

Figure 5-12 Security Settings

 

Step 2 To download a certificate, click the Download button next to it.


Note If a certificate is not present in the system, the Download button next to it is dimmed.


Step 3 Save the certificate to your hard disk.


 

Troubleshooting Your Configuration

For information about troubleshooting your configuration, refer to the “Troubleshooting Your Configuration” section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System .

Upgrading CTS Codec Firmware


Note Upgrades should only be performed at night or during minimal Cisco TelePresence usage times. An upgrade takes up to 30 minutes to complete.


The procedure to upgrade CTS firmware is the same as the firmware upgrade procedure for the Cisco Unified IP phones. See the Uploading Files to the Cisco Unified CM TFTP Directory section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for complete instructions.

To download CTS firmware:


Step 1 Log into the Download Software Select a Product page on Cisco.com:

http://www.cisco.com/cisco/software/navigator.html

The Tools & Resources Download Software appears.

Step 2 Expand the Cisco TelePresence System folder and open the Cisco TelePresence System sub folder. A list of CTS devices appears.

Step 3 Select your CTS device

Step 4 Upload the firmware file to the TFTP directory of your Unified CM TFTP server.

Step 5 Restart the TFTP server.

Step 6 Change the firmware filename for the system(s) that you want to upgrade (either via the Device Defaults page, or on a per system basis) in the Cisco Unified CM Administration interface.

Step 7 Click the Restart button in Unified CM for the device(s) that you want to upgrade.


 

Upgrading Software for Cisco TelePresence Touch 12

See the following important software upgrade information in the Upgrading From a Cisco Unified IP Phone to a Cisco TelePresence Touch 12 document at the following URL:

http://www.cisco.com/en/US/docs/telepresence/peripherals/cisco_touch/installation/cisco_touch_installation_upgrade.html

This section contains the following information about managing and troubleshooting password issues on the Cisco TelePresence System (CTS):

Resetting Your CTS Codec Password


Note You must be in the Cisco TelePresence room to read the newly requested passcode that shows on the main display.

At each point where the pwrecovery account requires input, the program will wait up to 60 seconds. If nothing is entered, the system will inform you that the entry took too long and will exit.

If you encounter any difficulty, open a case with Technical Assistance Center (TAC) via the Internet at http://tools.cisco.com/ServiceRequestTool/create/, or contact your Cisco technical support representative and provide the representative with the information you have gathered about the problem.


Before You Begin

Make sure that the CTS is not in a call, and that there is only one instance of someone trying to reset the password, otherwise the session will abort.

Procedure

To reset your CTS codec password:


Step 1 SSH into the codec from your laptop.

Step 2 Login with the following:

    • Username: pwrecovery
    • Password: pwreset

The following message appears in the SSH client window:

Example 5-1 Welcome to Password Reset

dhcp-249:~ $ ssh pwrecovery@10.00.00.100
pwrecovery@10.00.00.100's password:

***********************************************
***********************************************
** **
** Welcome to password reset **
** **
***********************************************
***********************************************

Do you want to continue ? (y/n):y
Preparing the system...
Please enter the passcode:

Step 3 The system will ask whether you want to continue. Type Y then return to continue


Note If desired, type any other key then return to exit.


This system will now prepare for password reset and prompt you for a passcode. The new passcode is displayed on the CTS main display, as shown in the following example:

Password reset is now being run

Passcode: 919175


Note The passcode is a randomly generated number and will be different for each login attempt. If you enter the wrong passcode, the system will inform you that the passcode was incorrect and will exit, as shown in the following example. If this happens, repeat Step 1 and Step 2.


Example 5-2 Invalid Password Reset Request

Do you want to continue ? (y/n):y
Preparing the system...
Please enter the passcode:12345
Sorry that was an invalid passcode...
Logging off
Connection to 10.00.00.100 closed.
dhcp-249:~ $
 

When you enter the correct passcode, the CTS will then reset the administration account name and password to the system defaults.


Note The top right of the screen could still shows the previous, non-default user name. Do not use this user name, and continue to use the default user name and password.


The following example shows successful password reset information:

Example 5-3 Successful Password Reset Request

Please enter the passcode:507530
resetting admin name and password
stopping any existing admin session
admin account and password reset to default
success in applying security rules
Logging off
Connection to 10.00.00.100 closed.
dhcp-249:~ $
 

Note If you are using the CTS with a Cisco Unified Communications Manager, the next time you perform a “Refresh” or “Reset” from the Unified CM, the administration account name and password will be reconfigured to the values specified in the Unified CM device page.



 

Troubleshooting Your TX and CTS System Components

For information about troubleshooting your TX and CTS system components, refer to the associated installation manual on the cisco.com website and find the First Time Setup chapter. Troubleshooting information is in this chapter.

To find the installation manual for your system, complete the following task:


Step 1 Enter the following URL in a browser to navigate to the cisco.com support web site:

http://www.cisco.com/cisco/web/psa/default.html?mode=prod&level0=280789323

The product support navigator displays.

Step 2 Open the following installation document that corresponds with your CTS or TX system:

Cisco TelePresence System 500-32 Assembly, Use & Care, and Field-Replaceable Unit Guide :

http://www.cisco.com/en/US/docs/telepresence/cts_500/cts_500_32/assembly/guide/
cts_500_32_guide.html

Cisco TelePresence System TX1300 47 Installation, First-Time Setup, and Field-Replaceable Unit Guide :

http://www.cisco.com/en/US/docs/telepresence/cts_1300/cts_1300_47/assembly/guide/
1300_47_assembly_guide.html

Cisco TelePresence System TX1310 65 Assembly, First-Time Setup, and Field Replaceable Unit Guide :

http://www.cisco.com/en/US/docs/telepresence/cts_1300/cts_1310/assembly/guide/
1310_assembly_guide.html

Cisco TelePresence System TX9000 and TX9200 Assembly, First-Time Setup, and Field-Replaceable Unit Guide :

http://www.cisco.com/en/US/docs/telepresence/tx9000/assembly_guide/
tx9000_9200_assembly_guide.html

Step 3 Find the chapter entitled First-Time Setup .

Troubleshooting Information for your system components is listed in that chapter.