Cisco TelePresence System TX9000 and TX9200 Assembly, First-Time Setup, and Field-Replaceable Unit Guide
First-Time Setup
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Table of Contents

First-Time Setup

Configuring Cisco Unified Communications Manager for Your Cisco TelePresence System

Powering on the System and Enabling the Cisco TelePresence Administration Software GUI

Configuring an Alternate TFTP Server (Optional)

Setting Up a TX9000 or TX9200 System That Uses a Static Network Address

Setting Up CTS Components

Setting Up the Displays

Setting Up the Cameras

Starting the Software Setup and Preparing the Cameras and Camera Targets

Adjusting the Zoom

Focusing the Camera

Attaching the Camera Hood Assembly, Top Bezel, and Service Panels and Aligning the Rear Panels

Setting Up the Speakers

Setting Up the Microphones

Testing for Room Reverberation and Noise Levels

Setting Up the Presentation Display

Troubleshooting the Presentation Display

Other Devices

Configuring Cisco Unified Communications Manager for Your Cisco TelePresence System

Before you can use your system, you need to configure your system in Cisco Unified Communications Manager (Unified CM).

You can configure your system and complete all steps in this chapter prior to configuring your device in Unified CM, but you will not be able to complete any of the following actions until you register your device:

  • The Touch device cannot download its software from Unified CM and you receive an error in the logs.
  • The Cisco TelePresence device cannot place or receive calls.
  • The device appears as either a Cisco TelePresence System 500-32 or a Cisco TelePresence System 1000 in the Cisco TelePresence Administration GUI.

To configure your device in Unified CM, complete the following steps:


Step 1 Load the Cisco TelePresence Administration Software image on the Unified CM server.


Note The Cisco TelePresence System TX9000 and TX9200 systems require a minimum version of CTS administration software 1.9.0 to run. If your Unified CM is already running the required minimum software, you can skip this step.


For more information, refer to the following sections in the Cisco Telepresence Touch 12 Installation Guide :

Step 2 Register your system as a device in Unified CM. For more information, refer to the “Configuring a Cisco TelePresence Device” section in the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System .

Step 3 Add the TFTP server for your Unified CM server to your system using the Cisco TelePresence Administration Software GUI. For more formation, refer to the “Cisco Unified Communications Manager Settings” of the Cisco TelePresence System Administration Guide for your software release.


 

For more information about configuring Unified CM with your Cisco TelePresence device, refer to the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System .

Powering on the System and Enabling the Cisco TelePresence Administration Software GUI


Note The Cisco TelePresence System TX9000 and TX9200 systems require a minimum version of CTS administration software 1.9.0 to run.


To load the CTS Administration Software, complete the following steps:


Step 1 Open the left and right facade panels by pulling them out from the top.


Note These panels pivot outward and are directly below the left and right displays.


Step 2 Power on the four PDUs in the display assembly, two on each side.


Note Power on all codecs within 30 seconds to avoid power on detection failure.


After you turn on the codecs, the display associated with each codec becomes active. CTS displays green check marks on all displays to show bootup progress. Bootup is complete when the system displays six check marks as shown in Figure 15-1.


Tip If you have not registered the system to Unified CM, make a note of the MAC address that appears during the bootup process. The MAC address is required to register the system to Unified CM.


Figure 15-1 Bootup Screen

 

If all six check marks do not display, use the following list to attempt to troubleshoot the problem:

  • If the fourth check mark does not display, your system might not have network connectivity. Check the network port and/or the Ethernet cable going to the network port. If your system does not use the Dynamic Network Host Protocol (DHCP) to automatically assign an IP address, you need to configure a static IP address as described in the “Setting Up a TX9000 or TX9200 System That Uses a Static Network Address” section.
  • If the last check mark displayed is a red “X,” there has been a compact flash error; if you receive this error, contact Cisco Technical Support.

Step 3 Watch the Cisco TelePresence Touch 12 (Touch) device (the call control device on the table) as the system is booting.

A series of circled numbers appear on the display of the Touch device. These numbers change to check marks as the Touch device components become active.


Tip If the circled numbers do not change to check marks or you receive a message on the Touch device that it could not register to the codec, disconnect the Touch device, wait 5 minutes, then reconnect it. If you continue to see errors or the device does not become active, refer to the “Troubleshooting Software Installation Issues” chapter of the Cisco TelePresence Touch 12 Installation Guide for troubleshooting steps.


Step 4 After bootup completes, make a note of the IP address that displays on the center of the screen as shown in Figure 15-2. You use that information to log in to the Cisco TelePresence System Administration. This IP address displays until you log in to Cisco TelePresence System Administration or use Secure Shell (SSH) to log in to the TX9000 and TX9200.

Figure 15-2 System IP Address

 

 


Note If the IP address that displays is 192.168.100.2, the system could not contact the DHCP server or your system does not use DHCP. If your network does not use DHCP, set a static IP address for your system as described in the “Setting Up a TX9000 or TX9200 System That Uses a Static Network Address” section.


Step 5 If you have not already done so, configure the Cisco Unified Communications Manager GUI. For detailed instructions to configure Cisco Unified Communications Manager, refer to the Cisco Unified Communications Manager Installation Guide for the Cisco TelePresence System for your software release.

Step 6 Open a browser on a computer that is connected to your network.

Step 7 In the URL field, type the IP address that you obtained in Step 4 and press Enter . The browser launches Cisco TelePresence System Administration.


Tip If you did not make a note of the IP address and it no longer appears on the display, follow the instructions in Step 5 and Step 6 in the “Configuring an Alternate TFTP Server (Optional)” section to retrieve it.



 

Step 8 Log in to the system by entering the following information:

Username: admin (case sensitive)

Password: cisco (case sensitive)


 

Configuring an Alternate TFTP Server (Optional)

If you need to use an alternative TFTP server, configure the parameters for the alternative TFTP server and in the Cisco Unified Communications Manager (Unified CM) Device page. For instructions to configure an alternate TFTP server, refer to the “Configuring the Cisco TelePresence System ” chapter of the Cisco TelePresence System Administrator's Guide for your software release.


Note If you are using the TFTP address that DHCP supplies for Cisco Unified Communications Manager, do not perform this action.


Setting Up a TX9000 or TX9200 System That Uses a Static Network Address

If your system does not use the Dynamic Host Configuration Protocol (DHCP) to obtain an address and uses a statically-assigned IP address, use the following procedure to assign the static address to the system.


Step 1 Make sure that the system is disconnected from the network.

Step 2 Wait for the system to finish booting and for the 192.168.x.x address to appear on the center display.

Step 3 Make a note of the IP address that displays.

Step 4 Disconnect the auxiliary camera port connection on TS1 (the primary codec).

Step 5 Connect a DHCP-enabled PC to the auxiliary camera port of the primary codec. The connection on the port is the Ethernet port labeled “Aux” with a camera icon next to it. The port is on the far lower right in Figure 15-3.

Figure 15-3 Aux Camera Port Location

 

Step 6 Find the IP address that the Cisco TelePresence system provided for your network session and make a note of it.


Tip If your PC is Windows-based, find the session IP address by clicking typing cmd in the Search box (or clicking Start > Run and typing cmd) to open a terminal window, and then typing ipconfig.


Step 7 Set the network address using either CLI commands or the Cisco TelePresence Administrative GUI using one of the following methods:

  • To set the address using the Cisco TelePresence Administrative GUI:

a. Using a supported Internet browser, log in to the Cisco TelePresence system GUI using the IP address xxx . xxx . xxx .1,

Where:

xxx . xxx . xxx is the first three octets of the session IP address.

For example, if your determine that your session IP address is 10.0.4.2, use the IP address 10.0.4.1.

b. Enter the user name and password when you are prompted to do so. By default, the user name is admin and the password is cisco.

  • The First-Time Setup wizard screen displays.

c. If the CTS Admin UI button displays, click this button to open the Cisco TelePresence Administrative GUI.

d. Navigate to Configuration > IP Settings .

e. Change the DHCP Enabled setting to No .

f. Enter a static IP address, subnet mask, and IP gateway for your system into the fields. Optionally, enter DNS server(s) and the network domain name.

  • To set the address using CLI commands :

a. Using a Secure Shell (SSH) client, log in to the Cisco TelePresence system GUI using the IP address xxx . xxx . xxx .1,

Where:

xxx . xxx . xxx is the first three octets of the session IP address.

For example, if your determine that your session IP address is 10.0.4.2, use the IP address 10.0.4.1.

b. Enter the following command to configure a static network IP address:

set network IP static ip-address ip-subnet ip-gateway [ dns-address1 ][ dns-address2 ][ domain-name ]

Where:

ip-address is the IP address of the system

ip-subnet is the IP subnet mask of the system

ip-gateway is the IP gateway of the system

dns-address1 is the IP address of DNS server 1 (Optional)

dns-address2 is the IP address of DNS server 2 (Optional)

domain-name is the domain name for the network (Optional)

Command Example

The following example gives the Cisco TelePresence system an IP address of 10.0.0.2, a subnet of 255.255.255.0, a gateway of 10.0.0.1, a DNS server of 172.16.1.5, and a domain name of cisco.com:

admin:set network IP static 10.0.0.2 255.255.255.0 10.0.0.1 172.16.1.5 cisco.com
ip address successfully set
system restarting...
 

Your system saves the changes and restarts.


 

Setting Up CTS Components

This section includes the steps you use to test and configure the system components and includes the following sections:


 

Setting Up the Displays

A display is set up correctly when the color on the display has been adjusted for the lighting in the meeting room. Each display must be set up individually.

To set up the displays, complete the following steps.


Step 1 Using the IP address that appeared on the display during system bootup, log in to the CTS Administration GUI.


Tip If you did not make a note of the IP address, follow the instructions in Step 5 and Step 6 in the “Configuring an Alternate TFTP Server (Optional)” section to retrieve it.


Step 2 Navigate to Hardware Setup > Troubleshooting > Displays .

Step 3 Click Start to begin the adjustment process.

Each display in the meeting room should now be showing a set of horizontal grey bars and that display's relative position.

Step 4 Select the color temperature of the lighting in the meeting room and click Apply .


 

Selecting the Light Level

When adjusting the images on the display screens for the Cisco TelePresence system, you must take the color temperature of the ambient light in the room into consideration. For more information about ambient light, see the “Lighting Considerations For the TX9000 and TX9200” section in Chapter2, “Room Requirements for the TX9000 and TX9200 Systems”

Troubleshooting Displays

Use Table 15-1 to troubleshoot problems with the images on the displays.

 

Table 15-1 Troubleshooting Chart for Display Problems

Problem
Possible Cause
Action

Power-on test indicates the displays turn on in the wrong sequence. The normal power on sequence is the left, center, then right display screen.

Video cable is not connected to its corresponding codec connector.

Ethernet cable from secondary codec is not plugged into the correct port on the primary codec.

Check that the cable from each display is plugged into the correct connector on its corresponding codec.

Plug the video-to-video cable into the display connector on the correct codec, as follows.

  • Plug the center display into the primary codec.
  • Plug the participant’s left display into the left secondary codec.
  • Plug the participant’s right display into the right secondary codec.

No image.

Power cable is not plugged in.

Power switch on the back of the display is off.

Check power connections and switches on each display.

No image.

Video cable is not connected.

(CTS-1000 only) Check that the LED is lit at the bottom front of each display and is either green or amber.

Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no image is seen on the display.

Setting Up the Cameras

The cameras are set up correctly when images are centered and in focus on the display screens and the white balance has been configured. The hardware setup software provides a camera Auto Adjust feature and a way to use targets to fine-tune the camera’s focus.

This section describes the procedures you perform to set up the camera and includes the following topics:

Starting the Software Setup and Preparing the Cameras and Camera Targets

To start the software setup, complete the following steps.


Step 1 Assemble the large camera target.

When you slide the Camera target into the frame, make sure the target is centered in the frame between the vertical lines at the top and bottom of the target.

 

Table 15-2 Parts List for the Camera Target

Key
Part Description
Part Number
Qty
Ctn
Notes
1

Tabletop camera target: large

700-24323-xx

1

2

Tabletop camera target: small

700-24320-xx

1

3

Cardboard ruler

700-24321-xx

1

4

Vertical bar

700-23961-xx

2

5

Horizontal bar

700-23960-xx

2

6

M4 x 20 mm screws

48-0654-xx

4

1

Figure 15-4 Camera Target Assembly

 

Step 2 Attach the large target to the underside of the center table section by placing the round pads on the underside of the clamps into recesses that are drilled under the table.


Tip You can feel under the table to find the small round recesses.


The target pattern should face the camera.

Step 3 In the Cisco TelePresence administrative GUI, navigate to Hardware Setup > Troubleshooting > Cameras .

Step 4 Click Start to begin the camera setup. You should see output from each camera in the appropriate camera display area.

Step 5 Click Setup under the image of the center display screen.

If you need further information about testing or adjusting this device, click Help in the content area or see the troubleshooting charts in this section.

Step 6 Attach the foam camera gaskets to the camera.


Note Stretch the gaskets past the first thumbscrew on the camera lenses so that they are between the zoom and the focus rings.


 

Key
Part Description
Part Number
Qty
Ctn
Notes
1

Foam gaskets

700-38301-01

3

Figure 15-5 Attaching the Camera Gaskets to the Cameras

 


 

Adjusting the Zoom

Correctly adjusting the zoom ensures that the conference participants appear life-size, and the camera provides a seamless video image of the table area.

To adjust the camera zoom, complete the following steps.


Step 1 Click Show Camera Target .

Step 2 Loosen the thumbscrew on the zoom ring on the camera lens.

The zoom ring is labeled “W-T”. See Figure 15-12 for the location of the zoom ring.

Step 3 Using the zoom ring, and the left/right, up/down, and rotation adjustment screws on the camera, perform the following adjustments to the center camera:

  • Align the red plus sign to the plus sign in the middle of the target.
  • Align the red hash marks on the display so that they fit between the table edges.
  • Zoom and align the camera so that the curved lines on each side of the target touch the sides of the display as shown in Figure 15-7.

To adjust the camera left and right or up and down, or to make vertical adjustments, use the adjusting screws as shown in Figure 15-6.


Note If one of the left/right screws is covered by the camera cable, use the other screw to make all left/right adjustments.


Figure 15-6 Camera Adjustment Screws

 

Figure 15-7 Correct Camera Target Alignment—Center Display

 

c. Place the small target on the table in front of the large target, and adjust the focus by completing the steps in the “Focusing the Camera” section.

d. Remove the large target from the center part of the table, and attach it to the left part of the table, placing the underside of the clamps into the recessed holes.

e. Make the following adjustments to the left camera:

  • Align the red plus sign to the plus sign in the middle of the target.
  • Align the red hash marks on the display so that they fit between the table edges.
  • Zoom and align the camera so that the curved line on the right side of the display touches the red adjustment line at the right edge of the display as shown in Figure 15-8.

To adjust the camera left and right or up and down, or to make vertical adjustments, use the adjusting screws as shown in Figure 15-6.


Note If one of the left/right screws is covered by the camera cable, use the other screw to make all left/right adjustments.


Figure 15-8 Correct Camera Target Alignment—Right Display

 

f. Place the small target on the table, in front of the large target, and adjust the focus by completing the steps in the “Focusing the Camera” section.

g. Remove the large target from the center part of the table, and attach it to the right part of the table, placing the underside of the clamps into the recessed holes.

h. Make the following adjustments to the right camera:

  • Align the red plus sign to the plus sign in the middle of the target.
  • Align the red hash marks on the display so that they fit between the table edges.
  • Zoom and align the camera so that the curved line on the left side of the display touches the red adjustment line at the right edge of the display Figure 15-9.

To adjust the camera left and right or up and down, or to make vertical adjustments, use the adjusting screws as shown in Figure 15-6.


Note If one of the left/right screws is covered by the camera cable, use the other screw to make all left/right adjustments.


Figure 15-9 Correct Camera Target Alignment—Left Display

 

i. Place the small target on the table, in front of the large target, and adjust the focus by completing the steps in the “Focusing the Camera” section.

Step 4 Tighten the thumbscrew on the zoom and focus rings.

Step 5 Click Hide Camera Target to remove the alignment images.

Step 6 To complete the zoom procedure, click Done .

Step 7 Click Setup , then click Auto Adjust to automatically adjust the white balance settings for the camera.

You will see various images and colors on the displays during the adjustment. Auto Adjust takes approximately 1 minute.


 

Focusing the Camera

To focus the cameras using the large and small targets, complete the following steps:


Step 1 Place the small target on the center of the table, in front of the center camera.

Step 2 Arrange the large target five feet (152 cm) behind the small target.


Tip Use a chair to prop up the large target.


Figure 15-10 Arranging the Small and Large Targets

 

Step 3 In the Cisco TelePresence Administrative GUI, click Setup , then click Show Focus Target .

Step 4 Adjust the small target so that the red box encloses the upper patterns on the large target and the green box encloses the patterns on the small target.

Figure 15-11 Positioning the Small and Large Targets

 

Step 5 Adjust the focus on the camera by performing the following steps:

a. Loosen the thumbscrew for the lens focus ring. The ring is labeled “NEAR and FAR”.

Figure 15-12 Location of Focus and Zoom Rings

 

Use the thumbscrew (or 0.9 mm Allen wrench) to unlock the focus ring.

b. Twist the focus ring clockwise until the red and green horizontal bars on the bottom of the screen are reduced to very short lengths on the left.

c. Twist the focus ring counter-clockwise until the red and green bars extend all the way to the right.

d. Continue to twist the focus ring until the red and green bars are approximately the same length.

e. Make any additional adjustments you need to make to the zoom adjustments.

Occasionally, adjusting the focus can slightly change the zoom.

f. Click Hide Focus Targets , then click Done when you complete the adjustment.

Step 6 Remove the targets and place them in front of the left camera.

Step 7 Complete Step 1 through Step 5 for the left camera.

Step 8 Remove the targets and place them in front of the right camera.

Step 9 Complete Step 1 through Step 5 for the right camera.

Attaching the Camera Hood Assembly, Top Bezel, and Service Panels and Aligning the Rear Panels

After you complete the camera adjustment, attach the camera hood assembly, top bezel, and Service Panels and, if required, adjust the outside system panels by completing the following steps:


Step 1 Install the top bezel to the display structure by pressing the ball studs in the bezels into the holes in the display structure.

 

Key
Part Description
Part Number
Qty
Ctn
Notes
1

Top Bezel

700-37420-01

1

Figure 15-13 Installing the Top Bezel

 

Step 2 Align the top edges of the rear panels by completing the following steps:

a. If needed, align the inner top corner of right rear panel to adjacent corner on center panel.

b. Tighten the upper screw using a #4 phillips bit or screwdriver.

c. Perform the same steps on the left rear panel.


Note You perform additional leveling after you install the top bezel; however you do not install the top bezel until after you zoom and focus the cameras and attach the camera hood. For the additional leveling procedures, see the “Setting Up the Cameras” section in Chapter15, “First-Time Setup”


Figure 15-14 Aligning the Bezel With the Adjoining Panels

 

Step 3 Add the camera cover faceplate and camera cover to the camera by completing the following steps:

a. Align the camera cover to the camera assembly and attach it with the four screws.


Note Be careful not to jar or move the camera lenses during this procedure.


b. Attach the magnetic camera cover faceplate to the front face of the camera cover.

Use the locating pins to correctly position the faceplate.

 

Key
Part Description
Part Number
Qty
Ctn
Notes
1

Camera cover

700-37737-03

1

2

M4 x 20 pan head screws

N/A

3

Screws are pre-installed on the cover

3

Camera cover faceplate

700-37827-01

1

Figure 15-15 Attaching the Camera Cover and Faceplate to the Camera Bracket

 

 

Step 4 Install the service panels by lining up the ball studs in the panels with the holes in the rear panels and press them into place.


Note Figure 15-16 shows the structure from the rear. Left and right are reversed.


 

Key
Part Description
Part Number
Qty
Ctn
Notes
1

Service panel, center

700-37195-01
Kit # 69-2311-xx

2

2

Service panel, right

700-37197-01
Kit # 69-2311-xx

1

3

Service panel, left

700-37198-01
Kit # 69-2311-xx

1

Figure 15-16 Installing the Service Panels

 

Troubleshooting Cameras

Use Table 15-3 to troubleshoot problems with cameras.

 

Table 15-3 Troubleshooting Chart for Camera Problems

Problem
Possible Cause
Action

Camera image appears on the wrong display.

Cables are plugged into the wrong connector ports.

Check the wiring diagram that is included with the system to check wiring. For more information, see Chapter10, “Connecting and Routing the Cables”

Image not positioned correctly.

Camera is not aligned correctly.

Adjust and focus the camera using the targets.

Image colors are incorrect.

Video cable is only partially connected.

Color settings are not correct.

Check to see if the cord is fully plugged in.

Re-check the camera adjustment procedures and the display color temperature. The procedures are in this chapter.

No image.

Lens cap is in place.

Camera is not plugged in or is plugged in incorrectly.

Remove the lens cap.

Check power connections and switches on each display.

Verify that the video and Ethernet cables from each camera are plugged into the correct connectors on their respective codecs.

No image.

Camera or display is broken.

Contact Cisco technical support if you are certain that the cabling is correct, power is applied, and a display and camera test has been run, but no image is seen on the display.


 

Setting Up the Speakers

The speakers are set up correctly when you can hear sound clearly from each one. You can choose whether you want to cycle through the speakers automatically or manually.

  • Click Speakers on the Hardware Setup window to select the speaker test.
  • Click Start to begin the speaker setup.
  • Click Cycle Through Speakers to have sound cycled automatically for 5 seconds on each speaker.
  • Click Manually Step Through Speakers to test sound on each speaker. Click Next Speaker to progress to the next speaker.

Troubleshooting Speakers

Use Table 15-4 to troubleshoot problems with speakers.

 

Table 15-4 Troubleshooting Chart for Speaker Problems

Problem
Possible Cause
Possible Solution

No sound is heard.

Speaker cable is not connected or is only partially connected.

Check that the red and black pronged ends of the speaker cable are securely fastened under their corresponding connectors on the speaker.

Check that the speaker cable is cabled correctly. Check the cabling diagram that is included with the system. For more information, see Chapter10, “Connecting and Routing the Cables”

Sound heard at wrong speaker.

Speaker cable is not connected in the correct connector.

Check the cabling diagram that is included with the system. For more information, see Chapter10, “Connecting and Routing the Cables”

Sound is not synchronized with video.

Contact Cisco technical support.

Setting Up the Microphones

To verify correct microphone setup and calibrate the microphones, complete the following steps:


Step 1 In the Cisco TelePresence administrative GUI, navigate to Hardware Setup > Troubleshooting > Microphones .

Step 2 Click Start to begin testing.

Step 3 In the Audio Loopback Test field, select the microphone you want to test.

You can also test the audio for the shared presentation; to test this audio, plug your computer into the PC audio cable that is part of the shared presentation cable. This cable is on the table. The connector is shown in Figure 15-17.

Figure 15-17 VGA (Video) and Audio Cable for Shared Presentations

 

Step 4 Click the Test button to the right of the Audio Loopback Test field to begin testing.

Step 5 Speak into or lightly tap the microphone you are testing. You should hear the same sound from the adjacent speakers.

Step 6 To test a different microphone, select that microphone from the Audio Loopback Test field.

Step 7 Click Stop to end audio loopback testing.

Step 8 Calibrate the microphones by clicking the Test button in the Table Microphone Calibration area.


Note The room must be completely quiet to properly calibrate microphones and ensure that camera switching is properly enabled.



Tip Before clicking the Microphone Calibration button, you can leave the room and close the door to ensure complete silence in the room.


Step 9 Click Stop when setup is complete.


 

Testing for Room Reverberation and Noise Levels

Although your room should be pre-tested for reverberation and noise levels, you can perform additional acoustical testing using the CTS Administration GUI. For more information, see the “CTX Tests” section of the Cisco TelePresence System Administration Guide .

Troubleshooting Microphones

Use Table 15-5 to troubleshoot problems with microphones.

 

Table 15-5 Troubleshooting Chart for Microphone Problems

Problem
Possible Cause
Possible Solution

Sound is muffled.

Something near or on the microphone is distorting the sound.

Move objects away from the microphone.

Sound registers at the wrong microphone.

Microphone cable is not connected to its corresponding codec.

Check that the cable from the microphone is plugged into the correct receptor on the codec. Plug all microphones into the primary codec.

No sound registers.

Microphone cable is not connected or is only partially connected.

Check that the system is plugged in and power is on.

Check that the microphone plug is firmly connected to the audio/video extension unit and that the extension cords are properly connected.

Check that the mute light on each microphone is lit. An unlit light indicates that the microphone is not plugged in.

Lightly tap the microphone to see if sound registers.

Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no sound registers on the microphone.

Microphone icon with red pipe displays.

Microphone is not connected.

Check that the microphone is properly connected.

Microphone icon with question mark displays.

One of the microphones is unplugged.

Check that the microphone is properly connected.

System is experiencing “phantom switching” (during a TelePresence conference, the system switches to a segment where no one is talking or is empty)

Microphone is not properly calibrated.

Rerun the Microphone Calibration procedure.

Setting Up the Presentation Display

If your system has an Auxiliary Control Unit, set up the display for first-time use by completing the steps in this section.


Step 1 Start a test pattern display for the display by completing the following steps:

a. From the Cisco TelePresence Administration GUI, select Troubleshooting > Hardware Setup , then click the Presentation Devices radio button.

b. Select the Test Pattern radio button.

c. Click Start to begin the test.

Step 2 Turn on the display.

If the display does not show a test pattern, see the “Troubleshooting the Presentation Display” section to attempt to fix the problem.

Step 3 From Cisco TelePresence System Administration, click Set LCD Defaults to automatically configure the display for use with the Cisco TelePresence system.


Note Although the 40-inch display ships with a remote control, Cisco strongly recommends that you not make any adjustments or changes from the factory default settings. The TelePresence system restores the display to its factory default settings each night and any overrides to the default settings will not persist.



 

Troubleshooting the Presentation Display

Use Table 15-6 to troubleshoot problems with the presentation display.

 

Table 15-6 Troubleshooting Chart for Presentation Display Problems

Problem
Possible Cause
Possible Solution

Test pattern is not displayed.

Display power switch is off.

Check presentation display power switch on the rear of the display.

Test pattern is not displayed.

Power cable is not connected.

Check to see if the LED on the presentation display is illuminated; it can be either green or yellow. If the LED light is not illuminated, make sure that the power cable is plugged in.

Test pattern is not displayed.

Video cable connector is not connected to the presentation display or to the primary codec, or cabling is not correct.

Check that the presentation display is cabled correctly. Check the cabling diagram that is included with the system. For more information, see Chapter10, “Connecting and Routing the Cables”


Note The Cisco TelePresence System can display information from multiple input devices during a meeting; if multiple input devices are sending information, the display shows the input from the last presentation display sending information. If you do not see an input device image, try the following: for VGA devices, unplug the device from the VGA cable, wait 5 seconds, and then plug the device back in; for document cameras: turn the camera off, wait 5 seconds, and then restart the device.


Other Devices

Use Other Devices to check the Auxiliary Control Unit, which controls the light units surrounding the displays, and enables the CTS to get more complete presentation display status information and restore presentation display defaults.

  • Click Other Devices on the Hardware Setup window.
  • Click the Start radio button to access the Auxiliary Control Unit to begin testing. To end the test, click Stop .

Individual light units correspond to the five port numbers of the Auxiliary Control Unit. Click the appropriate box to select a specific port number; Click Select All to select all ports (and all light units) or Select None .

Click the Refresh On/Off Status button to update the on/off status of each port.

Click the Turn Selected Lights On/Off to test the selected light unit(s).

Click the Reset Auxiliary Control Unit to power cycle the Auxiliary Control Unit.