Field-Replaceable Units and Country- and Region-Specific Power Connectors
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Table of Contents
IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors
Finding the System Serial Number
List of Field-Replaceable Units
Region-and Country-Specific Power and Table Leg Connectors
Replacing the Camera—Part Number CTS-5K-CAM-CLSTR=
Replacing a Display—Part Number CTS-5K-70-G1=
Replacing a Left or Right Display
Replacing a Codec—Part Number CTS-5K-ENCODER= or CTS-5K-HOSTCPU=
Replacing a Microphone (Mic) Bar—Part Number CTS-5K-MIC=
IX5000 Field-Replaceable Units and Country- and Region-Specific Power Connectors
This chapter describes the procedures you take to replace the field-replaceable units (FRUs) for the Cisco TelePresence System IX5000 and includes the following sections:
Finding the System Serial Number
You might need the serial number of your IX5000 to order FRUs. The serial number is located on the pillar of the lower left display frame, underneath the compliance label. It is in the arrowed area shown in white in Figure 1.
Figure 1 Serial Number Label Location
Pull away the lower fascia to see it as shown in Figure 2.
Figure 2 Compliance Label and Serial Number Location
List of Field-Replaceable Units
Table 1 provides you with a list of the FRUs for the Cisco TelePresence System IX5000.
CTS-IX5000 Cable kit for main the main displays1
CTS-IX5000 Cable kit for the Encoder/Decoder codec 1
CTS-IX5000 Cable Kit for speaker, lights and camera 1
CTS-IX5000 Cable kit for the Host CPU 1
CTS-IX5000 Cable kit, front row AC cables 1
CTS-IX5000 Cable kit, front row table Ethernet Lapconns 1
CTS-IX5000 Cable kit, front row table audio 1
CTS-IX5000 Cable kit, front row table switch 1
CTS-IX5000 Cable kit, back row AC cables 1
CTS-IX5000 Cable kit, back row table Ethernet Lapconns 1
CTS-IX5000 Cable kit, back row table audio 1
CTS-IX5000 Cable kit, back row switches 1
Presentation cable with three-headed connector—includes cable and cable retractor
Cable runner assembly (includes cable runner and cable runner cover)
CTS-IX5000 Cable Kit for the Subwoofer 1
Endpoint PET plastic panels (includes left, right, center top, and center bottom PET panels)
Light panel kit (includes left, center, and right light panels)
Mechnical Kit for optional Ethernet switch (located in endpoint structure)
Endpoint display frames (includes upper and lower display frames)
2nd row cable management assemblies (the sheet metal sections that go between the table legs)
Thermoformed panels (includes center, right, and left upper cabinets, and lower left and right cabinets)
Replacement switch for the Touch 10 switches in the table (Catalyst 3560C Switch 8 FE PoE, 2 x Dual Uplink, IP Base)
1.For a complete list of the contents of each cable kit, see the “IX5000 and IX5200 Parts List Sorted by Carton” document at http://www.cisco.com/c/en/us/td/docs/telepresence/ix5000/carton_contents/ix5000_carton_and_parts_list.html and search for the cable kit FRU name, removing the equal sign. For example, for a complete list of the cables in the Encoder/Decoder cable kit, open the Parts List Sorted by Carton document and search for CTS-5K-CBL-CODEC.
Region-and Country-Specific Power and Table Leg Connectors
Table 2 provides you with a list of the region- and country-specific power cables that plug the IX5000 system.
Replacing the Camera—Part Number CTS-5K-CAM-CLSTR=
Step 1 Remove the bottom fascia by using the following procedure:
Note While two people make this procedure easier, only one person is required.
a. While wearing gloves, grasp the fascia from the left side at the top corner and pull it outward. Let the fascia swing outward from its hinge.
b. Set the left side of the fascia on the ground, leaving it upright. Do not twist or put undue stress on the joints.
c. Move to the center of the system, pull the center of the fascia outward, and set that part on the ground.
d. Take the right end of the fascia at the upper corner, pull it outward, and set that on the ground.
Leave the center and side sections at slight angles so that it remains upright.
Step 2 Power down the two PDUs mounted on the lower left and lower right display frames.
Step 3 Remove the camera lens hood (camera cover) by pulling it away from the endpoint structure. The cover attaches to the structure with magnets.
Step 4 While still wearing gloves, remove the upper fascia by grasping the left side of the fascia and pulling it out. Continue holding the left side while moving towards the center of the system. Gently fold and join the left side onto the center, making sure not to bend or crease the fascia (it should hold a U shape where it folds over - not a V shape). Move to the right of the system and continue to pull the fascia outward. Fold it over once more and join the center section with the right section. Continue removing the fascia until the entire fascia is removed from the system. Set the fascia on the ground and leave it in three U-shaped sections.
Step 5 Remove the center speaker cover using #2 and #3 Phillips screwdrivers.
Step 6 Find the pigtail wire coming from the left side of the center light panel, and disconnect the connector at the end of the pigtail. Then, lift the center light panel upward and pull the lower part outward, and remove it from the endpoint structure.
Step 7 Remove the camera by unscrewing the four captive screws that connect it to the endpoint structure.
Step 8 Install the new camera.
Step 9 Replace the center light panel and center speaker cover.
Step 10 Replace the upper facade and lens hood cover (camera cover).
Step 11 Power on the PDUs on the lower part of the endpoint structure.
Step 12 Log into the Cisco TelePresence Administrative UI and perform the camera alignment procedure.
Step 13 Replace the lower facade.
For detailed steps and additional illustrations, refer to the IX5000 installation guide and the first-time setup chapter.
Replacing a Display—Part Number CTS-5K-70-G1=
Replacing a Left or Right Display
Step 1 Remove the bottom fascia by using the following procedure:
Note While two people make this procedure easier, only one person is required.
a. While wearing gloves, grasp the fascia from the left side at the top corner and pull it outward. Let the fascia swing outward from its hinge.
b. Set the left side of the fascia on the ground, leaving it upright. Do not twist or put undue stress on the joints.
c. Move to the center of the system, pull the center of the fascia outward, and set that part on the ground.
d. Take the right end of the fascia at the upper corner, pull it outward, and set that on the ground.
Leave the center and side sections at slight angles so that it remains upright.
Step 2 Power down the two PDUs mounted on the lower left and lower right display frames.
Step 3 Remove the camera lens hood (camera cover) by pulling it away from the endpoint structure. The cover attaches to the structure with magnets.
Step 4 While still wearing gloves, remove the upper fascia by grasping the left side of the fascia and pulling it out. Continue holding the left side while moving towards the center of the system. Gently fold and join the left side onto the center, making sure not to bend or crease the fascia (it should hold a U shape where it folds over - not a V shape). Move to the right of the system and continue to pull the fascia outward. Fold it over once more and join the center section with the right section. Continue removing the fascia until the entire fascia is removed from the system. Set the fascia on the ground and leave it in three U-shaped sections.
Step 5 Remove the horizontal display trim from the underside of the panels.
Step 6 While wearing gloves, remove the right or left PET panels, depending on which display requires replacement, by pulling them upward and outward.
Step 7 Remove the lower corner cabinet. Remove the right cabinet for the right display, remove the left cabinet for the left display. Four screws attach the cabinet to the lower display frame.
Step 8 Remove the upper and cabinet (right for the right display, left for the left display).
Step 9 Remove the vertical bezel extrusions. Remove the two screws on the lower part of the extrusion, then rotate the extrusion upward from the bottom and lift it free of the endpoint structure.
Step 10 Remove the right or left speaker cover. Remove the four captive screws, and two recessed screws.
Step 11 Disconnect the pigtail connector on the side of the light panel and remove the light panel above the display to be removed.
Step 12 Remove the speakers that are above the display you want to replace (right speakers for right display, center speakers for center display, and left speakers for left display). There are four screws per speaker.
Step 13 Disconnect the signal and power cables from the rear of the display.
Step 14 Using two people, remove the display so that it lifts clear of the display shelf and the spool goes through the cutout slot in the rear of the endpoint structure.
Step 15 Prepare the new display for installation by installing the leveler bracket and stud, washer, and spool. You can reuse the old bracket, or use the one that is included with the new display.
Note the 1/18” distance between the spool and the display after installation. This measurement is important for ease of installation.
Step 16 Install the display and replace all other components in the reverse order that you removed them.
Step 17 Be sure to power on the PDUs before you re-install the bottom fascia.
Replacing a Center Display
Step 1 Remove the bottom fascia by using the following procedure:
Note While two people make this procedure easier, only one person is required.
a. While wearing gloves, grasp the fascia from the left side at the top corner and pull it outward. Let the fascia swing outward from its hinge.
b. Set the left side of the fascia on the ground, leaving it upright. Do not twist or put undue stress on the joints.
c. Move to the center of the system, pull the center of the fascia outward, and set that part on the ground.
d. Take the right end of the fascia at the upper corner, pull it outward, and set that on the ground.
Leave the center and side sections at slight angles so that it remains upright.
Step 2 Power down the two PDUs mounted on the lower left and lower right display frames.
Step 3 Remove the camera lens hood (camera cover) by pulling it away from the endpoint structure. The cover attaches to the structure with magnets.
Step 4 While still wearing gloves, remove the upper fascia by grasping the left side of the fascia and pulling it out. Continue holding the left side while moving towards the center of the system. Gently fold and join the left side onto the center, making sure not to bend or crease the fascia (it should hold a U shape where it folds over - not a V shape). Move to the right of the system and continue to pull the fascia outward. Fold it over once more and join the center section with the right section. Continue removing the fascia until the entire fascia is removed from the system. Set the fascia on the ground and leave it in three U-shaped sections.
Step 5 Remove the horizontal display trim from the underside of the panels.
Step 6 While wearing gloves, remove the top and bottom center PET panels by pulling them upward, then outward.
Step 7 Remove the center cabinet.
Step 8 Remove the vertical bezel extrusions. Remove the two screws on the lower part of the extrusion, then rotate the extrusion upward from the bottom and lift it free of the endpoint structure.
Step 9 Remove the center speaker cover. Remove the four captive screws, and two recessed screws.
Step 10 Disconnect the pigtail connector on the side of the light panel and remove the center light panel.
Step 11 Remove the camera by unscrewing the four captive screws that connect it to the endpoint structure.
Step 12 Remove the center speakers (four screws per speaker).
Step 13 Disconnect the signal and power cables from the rear of the display.
Step 14 Using two people, remove the display so that it lifts clear of the display shelf.
Step 15 Install the display and replace all other components in the reverse order that you removed them. Note that this display goes on without the add-ons used for the left and right displays (spool and bracket).
Step 16 Be sure to power on the PDUs before you re-install the bottom fascia.
Replacing a Codec—Part Number CTS-5K-ENCODER= or CTS-5K-HOSTCPU=
You must disconnect the power to the switch and the table, and disconnect the Touch 10 devices, after you replace the codec. For more information, refer to the “Preventing Touch 10 Configuration Issues” section of the IX5000 and IX5200 First-Time Setup document.
Step 1 Remove the bottom fascia by using the following procedure:
Note While two people make this procedure easier, only one person is required.
a. While wearing gloves, grasp the fascia from the left side at the top corner and pull it outward. Let the fascia swing outward from its hinge.
b. Set the left side of the fascia on the ground, leaving it upright. Do not twist or put undue stress on the joints.
c. Move to the center of the system, pull the center of the fascia outward, and set that part on the ground.
d. Take the right end of the fascia at the upper corner, pull it outward, and set that on the ground.
Leave the center and side sections at slight angles so that it remains upright.
Step 2 Power down the two PDUs mounted on the lower left and lower right display frames.
Step 3 Disconnect the cables from the codec.
Tip A wiring diagram is useful to reconnect the cables.
Step 4 Unfasten the six screws that hold the codec to the cable and pull the codec upward and outward from the frame using a #3 Phillips driver. The procedure to remove the encoder/decoder codec, or the Host CPU codec, is the same.
Figure 3 Removing the Host CPU Codec from the Frame
Figure 4 Removing the Encoder/Decoder Codec from the Frame
Step 5 Remove the bracket from the codec using a #2 Phillips driver.
Figure 5 Removing the Brackets from the Host CPU Codec
Figure 6 Removing the Brackets from the Encoder/Decoder Codec
Step 6 Attach the brackets to the new codec.
Step 7 Insert the codec into the endpoint structure.
Step 9 Disconnect the power to the switch and the table, and disconnect the Touch 10 devices. For more information, refer to the “Preventing Touch 10 Configuration Issues” section of the IX5000 and IX5200 First-Time Setup document.
Step 11 Attach the bottom fascia.
Step 12 Perform first-time setup of the system. For more information. refer to the IX5000 and IX5200 First-Time Setup document.
Replacing a Microphone (Mic) Bar—Part Number CTS-5K-MIC=
Step 1 Remove the mute button covers. This procedure is the same for either the first or second row.
Step 2 (Center first row microphone and all 2nd row microphones only) Remove the front panel from the table section from which the mic bar will be removed.
Step 3 From underneath the table section, remove the screws that connect the mic bar to the table (six per mic bar) using a #2 Phillips driver.
Note If a cable for the Touch 10 goes through the center of the mic bar, unscrew the screw that secures the mic bar cap to the mic bar, disconnect the Ethernet cable from the Touch 10 device, and thread the Ethernet cable out from the center of the mic bar,
Step 4 Remove the mini-DisplayPort and mute button cables from the mic bar, and remove the mic bar from the table.
Step 5 Place the mic bar on the table, and connect the mute button cable and mini-DisplayPort cables
Step 6 Make sure that the cables underneath the table are routed correctly.
Step 7 Set the mic bar down in its recess in the table and reconnect using the six screws you removed earlier.
Step 8 Replace the front panel and mute button covers in the reverse order that you removed them.
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