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Cisco TelePresence MCU 4200 Series

Valid SSL certificate not accepted by the product

Why won't my Cisco acquired TANDBERG/Codian product or Cisco TelePresence Serial Gateway Series product accept my valid SSL certificate?

Sometimes Cisco acquired TANDBERG/Codian or Cisco TelePresence Serial Gateway Series products will not accept X.509 SSL certificates that work on other pieces of equipment. This is almost always because your certificate and/or key file is missing the final carriage return.

To rectify this problem, open the certificate and/or key file and check that there is a carriage return on the final line of text in the file.

This article applies to the following products:

  • Cisco TelePresence IP VCR 2200 / MSE VCR blade
  • Cisco TelePresence ISDN GW 3200 and 3241 / MSE 8310 and 8321 ISDN blades
  • Cisco TelePresence MCU 4200 / MSE 8420
  • Cisco TelePresence MCU 4500
  • Cisco TelePresence MSE 8000 Chassis
  • Cisco TelePresence MSE 8050 Supervisor
  • Cisco TelePresence MSE 8510 blade
  • Cisco TelePresence Advanced Media Gateway 3600
  • Cisco TelePresence Serial GW 3340 / MSE 8330 blade

May 11th, 2012 TAA_KB_521