Cisco TelePresence Manager 1.8 Administration and Installation Guide
Configuring Cisco TelePresence WebEx OneTouch for Cisco TelePresence Manager
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Configuring Cisco WebEx OneTouch for Cisco TelePresence Manager

Table Of Contents

Configuring Cisco WebEx OneTouch for Cisco TelePresence Manager

Contents

Introduction

Post-Install Guidelines for CTS-Manager

Before Configuring Cisco WebEx in CTS-Manager

Setting Up Cisco WebEx Administration Site Account

Specifying Cisco TelePresence Integration Options

Cisco WebEx First-Time Setup in CTS-Manager

Enabling WebEx and Selecting Default WebEx User Type

Configuring a Cisco WebEx Site

WebEx Proxy Server

Multiple WebEx Sites

Obtaining the Cisco WebEx Site Security Server Certificate

Obtaining Your Certificate Using Internet Explorer

Obtaining Your Certificate Using Firefox

Adding Your Certificate to CTS-Manager

Configuring Cisco WebEx Users in CTS-Manager

WebEx User Types

Configuring WebEx Users

First-Time Scheduling of TelePresence Meetings with WebEx

Configuring Other Applications


Configuring Cisco WebEx OneTouch for Cisco TelePresence Manager


First Published: Nov 2, 2011, OL-22226-01

Note You must be running CTS-Manager, CTMS, CTS software release 1.7 or later to schedule TelePresence meetings with WebEx.


Contents

This chapter contains the following sections:

Introduction

Before Configuring Cisco WebEx in CTS-Manager

Setting Up Cisco WebEx Administration Site Account

Cisco WebEx First-Time Setup in CTS-Manager

Configuring Cisco WebEx Users in CTS-Manager

First-Time Scheduling of TelePresence Meetings with WebEx

Configuring Other Applications

Introduction

This chapter explains how to set up Cisco WebEx OneTouch in CTS-Manager, which allows WebEx participants to join TelePresence meetings. Beginning with release 1.8, CTS-Manager provides the following new features:

Multiple WebEx sites can now be configured to expand the number of WebEx users. For more information, refer to: Multiple WebEx Sites

Post-Install Guidelines for CTS-Manager

The purpose of this chapter is to outline the information you need to configure WebEx after installation and initialization.

The flow of tasks for additional configurations of CTS-Manager are provided in the following table.

Table 12-1 Post-Install Guidelines for Configuring CTS-Manager 

Setup Procedure Guidelines after Installing CTS-Manager
Description
Location

Configuring Cisco TelePresence WebEx OneTouch for CTS-Manager

Describes how to set up Cisco TelePresence WebEx OneTouch in CTS-Manager, which allows WebEx participants to join TelePresence meetings.

Current chapter

Monitoring and Supporting CTS-Manager

Describes the support features available when you log into CTS-Manager using a Live Desk role.

Chapter 13 "Monitoring and Supporting Cisco TelePresence Manager"


If at any time you encounter problems, go to Chapter 16 "Troubleshooting Cisco TelePresence Manager" to see how to correct the problem.

Before Configuring Cisco WebEx in CTS-Manager

Before configuring WebEx in CTS-Manager, you must have the following information:

Information
Description

WebEx hostname

A name identifying the WebEx site hostname to the administrator. This typically can be the same name as the hostname used in the site URL.

Note Multiple WebEx sites can have the same hostname. This is not used to connect to the WebEx site and therefore is not validated during testing of connection.

WebEx Admin Username

WebEx site administrator's username (provided by the WebEx team).

WebEx Admin Access Code

WebEx site administrator's access code (provided by the WebEx team).

WebEx Site URL

URL for WebEx Scheduling Server (provided by the WebEx team).

WebEx Hostname Certificate

Security certificate of WebEx scheduling server. For more information, see First-Time Scheduling of TelePresence Meetings with WebEx

Default WebEx user role setting for new users

You must decide whether you want new users to be Permitted or Non-Permitted users by default.

For more information, see First-Time Scheduling of TelePresence Meetings with WebEx.


Setting Up Cisco WebEx Administration Site Account

You have access to the Cisco WebEx Administration Site interface through your Cisco WebEx administrator using a unique Cisco WebEx administration URL and access code. As a site administrator, you can log in to access current Cisco WebEx user and administration guides for the services and features that have been configured on your Cisco TelePresence system.

Specifying Cisco TelePresence Integration Options

To integrate Cisco TelePresence to Cisco WebEx on the Cisco WebEx site, follow these steps:


Step 1 Log in to the Cisco WebEx Site Administration interface.

Step 2 Choose Manage Site > Site Settings. The Site Settings screen appears, as shown in Figure 12-1.

Figure 12-1 Configuring Cisco WebEx Connection Settings

Step 3 Click to select Enable Cisco TelePresence Integration (MC only). If not checked, Cisco WebEx will be disabled on this site.

Step 4 Enter your CTS Manager access code (SiteID and ConferenceID). This combined access code identifies a prefix number which is exclusively assigned to Cisco Telepresence deployments that are integrated with the Cisco WebEx solution. This code allows the CTMS to connect to the Cisco TelePresence gateway to initiate your meeting.

Step 5 Click to select List Cisco TelePresence meetings on calendar so that scheduled meetings appear on the Cisco WebEx calendar.

Step 6 Click to select Send invitation email to meeting host. This allows the meeting information email to be sent to the Cisco WebEx host after the meeting is scheduled.

Step 7 Click to select Display toll-free number to attendees.

Step 8 Click to select: Enable Video. This enables video on the Cisco WebEx meeting user interface. Click both Cisco TelePresence Video (CIF) and Cisco WebEx Multipoint Video.

Step 9 In the Cisco WebEx VOIP and Video Connection field, click to select TCP SSL (recommended). This selects the connection method between the Cisco WebEx client and the multimedia server (VOIP and video).

Step 10 Click Save to save your settings.


Cisco WebEx First-Time Setup in CTS-Manager

This section describes how to enable WebEx and select the default WebEx user type, as well as perform the one-time initial registration in CTS-Manager that specifies the Cisco WebEx account information so that you can add Cisco WebEx functionality to Cisco TelePresence meetings.

Before You Begin

You will need at least one CTMS configured in CTS-Manager before you can configure CTS-Manager for Cisco WebEx. The CTMS communicates with the Cisco WebEx Telephony Gateway to establish the audio portion of a Cisco WebEx meeting. Complete the steps in Chapter 2, "Configuring Cisco WebEx OneTouch on the Cisco TelePresence Multipoint Switch."in the "Cisco WebEx OneTouch Configuration Guide for the Cisco TelePresence System" at the following URL: http://www.cisco.com/en/US/docs/telepresence/cts_admin/webex_solutions/guide/cts_webex_ctms.html

Once you have configured the CTMS, proceed with the following tasks:

Enabling WebEx and Selecting Default WebEx User Type

Configuring a Cisco WebEx Site

First-Time Scheduling of TelePresence Meetings with WebEx

Enabling WebEx and Selecting Default WebEx User Type

To select Permitted and Non-Permitted Cisco WebEx user types, follow these steps in the CTS-Manager administration interface:


Step 1 Choose Configure > Application Settings.

Step 2 Select the Bridges and Servers tab. The Application Settings > Bridges and Servers window appears, as shown in Figure 12-2.

Figure 12-2 Enabling WebEx and Configuring Default User Type

Step 3 For WebEx Enable Feature, click the Yes radio button.

Step 4 For Default User Type, click one of the following radio buttons:

Permitted (default)—These users are permitted to request Cisco WebEx for specific meetings using CTS-Manager.

Non-Permitted—These users are not permitted to request Cisco WebEx; no Cisco WebEx meeting options are available to these users.


Note The default user type is the WebEx role assigned to users until the CTS-Manager administrator assigns them to a specific role using the Configure > Access Management window.


Step 5 In the Interoperability with Video Conferencing Interop Quality field, click the CIF radio button.

Step 6 Click Apply and then click OK in the confirmation window.


Configuring a Cisco WebEx Site

To configure a new site for Cisco WebEx, follow these steps:


Step 1 Log in to the CTS-Manager administration interface.

Step 2 Choose Configure > Bridges and Servers. The Bridges and Servers page appears.

Step 3 Click New. The New Bridge or Server page appears in a new window.

Step 4 From the Type drop-down menu, select WebEx.

Step 5 In the Hostname field, enter the hostname to uniquely identify the WebEx site being configured. For example: example.webex.com.

Step 6 In the URL field, enter your unique Cisco WebEx Site URL obtained from the Cisco WebEx administrator. For example: https://example.webex.com/example.

Step 7 In the Username field, enter your Cisco WebEx Administration account username. For example, wbxAdmin. This is the user account that was created by your Cisco WebEx administator that grants you Cisco WebEx Administration Site privileges.

Step 8 In the Access Code field, enter your Cisco WebEx Site Administration account access code. For example, 123456.

Step 9 Enter the rest of the information for the remaining fields. For more information, refer to Table 12-2.

Step 10 Click Save to save your settings and close the New Bridge or Server page.

Step 11 Verify your settings by checking that the Service Status reads "OK" on the Bridges and Server page.

Step 12 Proceed to Obtaining the Cisco WebEx Site Security Server Certificate.


WebEx Proxy Server

To provide an extra level of security, an enterprise might require communication between the enterprise and the Cisco WebEx cloud to go through a proxy server. In such a case, the administrator must configure CTS-Manager to connect to WebEx site through the proxy server.

The following modes of proxy connection are available:

Connection specifying the proxy server host and port (with no authentication)

Connection specifying the proxy server host and port using Basic authentication using username and password


Note No other form of proxy authentication (such as Digest, NTLM, certificate based, Kerberos) is supported. A proxy server supporting multiple protocols should have basic authentication as the default authentication mechanism between CTS-Manager and WebEx.

Table 12-2 New Bridge or Server Window for WebEx Information

Field
Description or Settings

Type

Select WebEx from the pull-down list menu.

Note If WebEx does not appear in the drop-down list, make sure WebEx is enabled in the Configure > Application Settings > Bridges and Servers window.

Hostname

A name identifying the WebEx site hostname to the administrator. This typically can be the same name as the hostname used in the site URL.

Note Multiple WebEx sites can have the same hostname. This is not used to connect to the WebEx site and therefore is not validated during testing of connection.

URL

The address used to construct the URL that's used to access this meeting. This is the actual URL that CTS-Manager uses to communicate with WebEx. This is published in the email from CTS-Manager, and is displayed to users on the WebEx page of the CTS display device.

WebEx Admin Username

WebEx administrator's username (provided by the WebEx team)

WebEx Admin Access Code

WebEx administrator's access code (provided by the WebEx team)

Certificate

Certificate from the hostname (WebEx scheduling server)

Note To get the certificate, open a web browser window and go to the hostname URL and download the certificate to your computer, then click Browse to select it and upload it to CTS-Manager. For detailed instructions on downloading the certificate with different browsers, see Obtaining the Cisco WebEx Site Security Server Certificate.

Connection Type

Choose the type of connection to establish with the WebEx scheduling server: Direct or Via Proxy Server.

Selecting the proxy server option allows you to filter IP traffic and increase security.

WebEx Proxy Server Settings

Host Name

Host name of proxy server

Port

Port number of proxy server

Requires Authentication

Yes or No. Select Yes if the Proxy server requires authentication and then enter username and password.

Username

Username for proxy server

Password

Password for proxy server



Multiple WebEx Sites

You can configure up to five WebEx sites to support more WebEx users for TelePresence meetings. The meeting organizer can, however, select any of the available WebEx sites to register with. The meeting organizer can only register one WebEx account on one of the available sites configured in CTS-Manager.

Obtaining the Cisco WebEx Site Security Server Certificate

Use the information in this section to obtain and add your Cisco WebEx site security server certificate to CTS-Manager:

Obtaining Your Certificate Using Internet Explorer

Obtaining Your Certificate Using Firefox

Adding Your Certificate to CTS-Manager

Obtaining Your Certificate Using Internet Explorer

To obtain your Cisco WebEx site security certificate using Internet Explorer (IE), follow these steps:


Step 1 Open a new browser window.

Step 2 Enter the unique Cisco WebEx scheduling server hostname from CTS-Manager Host field in Step 5 of Configuring a Cisco WebEx Site and press Enter. (For example, https://qamctp.webex.com/qamctp)

Step 3 IE 7.x or earlier: In the bottom right-hand corner of the browser window, double-click the lock icon.

IE 8.x or later: Click the Certificate Error in the top of the browser after the URL and click View certificates.

The certificate window appears.

Step 4 Click the Certification Path tab.

Step 5 Select the top-level certificate (CA root, .e.g Verisign).

Step 6 Click View Certificate.

The Certificate window appears.

Step 7 Click the Details tab.

Step 8 Click Copy to File.

The Certificate Export Wizard window appears.

Step 9 Click Next.

Step 10 Select the DER encoded binary option and click Next.

Step 11 Click Browse.

The Save As window appears.

Step 12 Create a file name for the certificate.

Step 13 Navigate to the location where you want to save the certificate and click Save.

Step 14 Click Next and then click Finish.

When the export is complete, the message "The export was successful" appears.

Step 15 Click OK to close the message and OK again to close the Certificate window.

Step 16 Proceed to Adding Your Certificate to CTS-Manager.

Obtaining Your Certificate Using Firefox

To obtain your Cisco WebEx site security certificate using Firefox, follow these steps:


Step 1 Open a new browser window.

Step 2 Enter the Cisco WebEx scheduling server hostname from CTS-Manager Host field in Step 5 of Configuring a Cisco WebEx Site and press Enter. (For example, https://qamctp.webex.com/qamctp)

Step 3 For Firefox 4.x or earlier: In the bottom right-hand corner of the browser window, double-click the lock icon.

Step 4 For Firefox 5.x or later: In the upper left corner of the browser, before the URL, click the site name (in blue).

The site info popup window appears showing the security information for the site.

Step 5 Click the More Information button.

The Page Info window appears with the Security tab selected.

Step 6 Click View Certificate.

The Certificate Viewer window appears.

Step 7 Click the Details tab.

Step 8 Select the top level of the Certificate Hierarchy (e.g. Builtin Object Token: Verisign Class 3 Public Primary Certification Authority - G2).

Step 9 Click Export.

The Save Certificate To File window appears.

Step 10 (Optional) Modify the file name.

Step 11 Navigate to the location where you want to save the certificate and click Save.

Step 12 Click Close to close the Certificate Viewer window.

Step 13 Proceed to Adding Your Certificate to CTS-Manager.


Adding Your Certificate to CTS-Manager

To add your certificate to CTS-Manager, follow these steps in the CTS-Manager administration interface:


Step 1 Choose Configure > Bridges and Servers. The Bridges and Servers page appears.

Step 2 Select the Cisco WebEx site and click Edit. The Edit Bridge or Server window appears showing your Cisco WebEx configuration settings, as shown in Figure 12-3.

Figure 12-3 Edit...Bridge or Server Dialog

Step 3 Click Browse to find and add the certificate you just obtained in First-Time Scheduling of TelePresence Meetings with WebEx.

Step 4 Click Test. The system checks for the certificate and responds with confirmation or an error message.

Step 5 Click OK to dismiss the message.


Tip If the certificate is not found and an error message appears, make sure that you browsed to the correct certificate in your local directory and try again.


Step 6 Click Save to save your settings and to dismiss the Edit Bridge or Server window.

Step 7 The Bridges and Servers window should show OK in for Service, as shown in Figure 12-4.

Figure 12-4 Service OK


Tip If you do not see the expected green OK, click your browser's reload or refresh button to update the system and see your changes.


Step 8 Proceed to Configuring Cisco WebEx Users in CTS-Manager.


Configuring Cisco WebEx Users in CTS-Manager

This section contains the following information:

WebEx User Types

Configuring WebEx Users

WebEx User Types

The meeting organizer can schedule meetings with options defined in Cisco TelePresence Manager based upon one of three possible WebEx user types configured in CTS-Manager:

Premium UserCisco WebEx Always-On. Use this option if you want to use Cisco WebEx Meeting Center for every Cisco TelePresence meeting. "Always-On" users select the Cisco TelePresence endpoints in the calendaring application and the Cisco WebEx session is automatically set up. A meeting confirmation e-mail is sent from Cisco TelePresence Manager with Cisco WebEx session details that the scheduler can forward to the Cisco WebEx attendees.


Note To prevent over-scheduling of CTMS resources, do not to add all users to the Premium user group, especially if you anticipate that the feature will not be used for most Cisco TelePresence meetings.


Permitted UserEnable Cisco WebEx Per Meeting. This option requires you to enable a Cisco WebEx session with each Cisco TelePresence meeting by doing the following:

a. Select Cisco TelePresence endpoints in the Microsoft Outlook or Lotus Notes client.

b. Follow the link provided in the Cisco TelePresence Manager confirmation e-mail message.

c. Enable the Cisco WebEx meeting option in the Cisco TelePresence Manager Meeting View page.

d. Receive a confirmation e-mail message from Cisco TelePresence Manager with the Cisco WebEx session details. The Cisco TelePresence meeting organizer forwards the e-mail to the Cisco WebEx attendees.

When the meeting is scheduled, CTS-Manager pushes the schedule information, along with the Cisco WebEx meeting details, to the CTMS Conference Manager. This information is maintained in the Conference Manager until the meeting starts.

Non-Permitted UserDisallow Cisco WebEx. You can configure CTS-Manager to disallow Cisco WebEx support entirely. Users configured in this mode may not use the Cisco WebEx feature, and may only schedule standard multipoint CTMS meetings.

Configuring WebEx Users

Using the Access Management window in CTS-Manager, you can configure the three different types of WebEx users mentioned in the previous section WebEx User Types. To assign a WebEx role, you must add the user group to the WebEx user role by following these steps in the CTS-Manager administration interface:

To configure WebEx users in CTS-Manager:


Step 1 Choose Configure > Access Management and click Add.

The LDAP Tree Selector window appears.

Step 2 From the Role drop-down menu, select the WebEx role you want to assign.

Step 3 Traverse the LDAP tree to find and select the user group by checking the box next to the user group name, as shown in Figure 12-5.

Figure 12-5 Assigning a User Group to WebEx User Role

Step 4 Click Save.

The user group is added to the selected WebEx user role.

Step 5 Proceed to First-Time Scheduling of TelePresence Meetings with WebEx.


First-Time Scheduling of TelePresence Meetings with WebEx

The first time a meeting organizer schedules a TelePresence meeting with WebEx, they register with the WebEx site.

To schedule a TelePresence meeting with WebEx:


Step 1 Schedule the meeting as usual with Microsoft Outlook, Lotus Notes or another supported client and include one or more Cisco TelePresence System (CTS) endpoints. See the Configuring Microsoft Exchange for Cisco TelePresence Manager for instructions.

Figure 12-6 Schedule Meeting

Step 2 Wait for email confirmation from CTS-Manager.


Note For TelePresence meetings with WebEx, you will only receive emails from CTS-Manager. You will not receive any emails directly from WebEx.


Step 3 To enable WebEx for the meeting, click the WebEx button in the email, as shown in Figure 12-7.

The WebEx button does not appear if the meeting organizer is a WebEx Non-Permitted user.

Figure 12-7 Click the WebEx Button in Meeting Email Confirmation

Step 4 Depending on which browser you use, you may be presented with a security warning message:

If you are using Internet Explorer Version 8 and a security warning appears, click Continue to proceed, as shown in Figure 12-8.

Figure 12-8 Security Warning in Internet Explorer Version 8

If you are using Firefox and a security warning appears, click "I understand the risks" to proceed, as shown in Figure 12-9.

Figure 12-9 Security Warning in Firefox

Step 5 Once you have dismissed any security warnings, the CTS-Manager log in window appears, as show in Figure 12-10.

Figure 12-10 CTS Manager Log In

Step 6 Log in to CTS-Manager using your enterprise email ID and password.

The meeting details window for your meeting appears, with the WebEx tab selected.

Step 7 The first time you schedule a meeting with WebEx, you must register your WebEx account with CTS-Manager by doing the following:

a. If there are multiple WebEx sites available, select the WebEx site on which you have an account.

b. Click Register.

Figure 12-11 Authenticate with Cisco WebEx Internet Explorer Version 7

If you are using Internet Explorer Version 8, click Register and click No at the security warning pop-up.

If you are using Firefox, there is no security warning at this step; simply click Register.

This redirects you to the Cisco WebEx site. The Cisco WebEx login page appears, as shown in Figure 12-12.

Figure 12-12 Log in to Cisco WebEx

c. Enter your Cisco WebEx username and password and click Log In.

Upon successful authentication, you are directed back to the CTS-Manager meeting details window with the WebEx tab selected, as shown in Figure 12-13.

Figure 12-13 Cisco WebEx Tab in CTS Manager Meeting Details

Step 8 Select the Yes radio button to allow WebEx users to participate in this meeting and click Apply.

WebEx OneTouch is now set up for the meeting organizer and enabled for the selected meeting. To schedule future meetings with WebEx, you will not need to log in to the Cisco WebEx site.


Configuring Other Applications

For the Cisco TelePresence WebEx OneTouch feature to work, other applications, including CTMS, must also be configured. For complete details on how to configure and use this feature, refer to the "Cisco WebEx OneTouch Configuration Guide for the Cisco TelePresence System" at the following URL:

http://www.cisco.com/en/US/docs/telepresence/cts_admin/webex_solutions/guide/cts_webex_config.html

This document also describes how to manage and monitor scheduled meeting interoperability between Cisco TelePresence System (CTS), Cisco TelePresence MultiPoint Switch (CTMS) multipoint meetings, CTS-Manager, Cisco Unified Communications Manager (Cisco Unified CM), and the Cisco WebEx meeting server.