Cisco TelePresence Manager 1.6 Administration and Installation Guide
Monitoring Cisco TelePresence Manager
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Monitoring Cisco TelePresence Manager

Table Of Contents

Monitoring Cisco TelePresence Manager

Contents

Introduction

Post-Install Guidelines for CTS-Manager

Scheduled Meetings

Process/Response Times for Scheduled Meetings

Modifying Meeting Details from a Calendar Client

Calendar Scheduling Limitation

Generating Scheduled Meeting Reports

Exporting Scheduled Meeting Data

Meeting Details

Rooms

Manually Updating Room Schedules on the Cisco TelePresence Room Phone

Viewing Scheduled Meetings for a Specific Room

MCU Devices

Summary Tab

Generating Multipoint Conference Unit Reports

Capability Tab

Cisco Unified Communications Manager

Command Line Interface


Monitoring Cisco TelePresence Manager


Revised: Nov 13, 2009, OL-13673-06

Contents

Introduction

Post-Install Guidelines for CTS-Manager

Scheduled Meetings

MCU Devices

Cisco Unified Communications Manager

Command Line Interface

Introduction

System monitoring tasks consist primarily of monitoring and updating meeting schedules and monitoring the status of rooms and system services.

Post-Install Guidelines for CTS-Manager

The purpose of this guide is to outline the information you will need to reference in order to continue to configure the system after installing the CTS-Manager.

The flow of tasks you need to do for additional configurations for the CTS-Manager are provided in the following table.

Table 10-1 Post-Install Guidelines for Configuring CTS-Manager

Configuring Procedures Guidelines after Installing CTS-Manager
Description
Location

Monitoring CTS-Manager

Describes the support features available when you log into CTS-Manager using a Live Desk role.

Current Chapter

CTS-Manager Emails and End-User Web UI

The Calendar service (either Microsoft Exchange or IBM Domino) sends an acceptance email to the meeting organizer, with the notice that the rooms have been reserved and placed on the calendar. CTS-Manager also sends either a Confirmation email or an Action Required email to the meeting organizer when a meeting is scheduled

Chapter 11, "CTS-Manager Emails and End-User Web UI"


If at any time you encounter problems, go to Chapter 13, "Troubleshooting Cisco TelePresence Manager" to see how to correct the problem.

Scheduled Meetings

Figure 10-1 Scheduled Meetings window

When a Cisco TelePresence meeting is scheduled using Microsoft Outlook or IBM Lotus Notes, an e-mail is generated to confirm the meeting and provide a link to meeting details. The CTS-Manager must be reachable from an Exchange Server for Meeting Notification to work.


Note When filtering for a room, a maximum of 5 concurrent users is supported.


The Scheduled Meetings window provides another way to view and modify meeting details.

In the current version of CTS-Manager, it is possible to search from 1 to 15000 meeting records.


Note If meetings do not show up automatically on CTS-Manager, then you need to do a manual sync. Make sure from the Exchange server that you can ping the CTS-Manager hostname.


Process/Response Times for Scheduled Meetings

Microsoft Exchange or IBM Domino calender servers typically confirm a meeting request within one minute if all the affected meeting rooms are in auto-accept mode. A meeting room in proxy mode must have a delegate respond to a meeting invite. This can affect the response time for a scheduled meeting. Once all room reservations are confirmed the meeting should appear in the Scheduled Meetings window and the phone UI within 15 minutes. If email alerts are turned on, confirmation or error emails are generated and sent within 10-15 minutes.

Modifying Meeting Details from a Calendar Client

If a meeting organizer updates the Subject field of a meeting scheduled with Lotus Notes that has already been sync'd with CTS-Manager, the update is not reflected in phone user interface.

If a meeting is modified within a few minutes of the meeting's starting time (such as a time change, or room change), the modification may not appear on the room phone screen or in the Cisco TelePresence Manager's Scheduled Meetings window. This does not affect any user's ability to schedule a new meeting at the original time (pre-modified) time.

A notification email is not generated if a meeting is processed as part of a server startup.


Note A tentative room meeting process in CTS-Manager does not work for the Domino Calendar server at this time.


Calendar Scheduling Limitation

CTS-Manager only displays endpoint scheduling information for a 12 month window. If a meeting organizer schedules a recurring meeting with meeting instances that extend outside this window, those meeting instances are added to the CTS-Manager database as the calendar date moves forward. If a meeting organizer schedules a future meeting outside the present 12 month window the meeting is not displayed in CTS-Manager until the meeting falls inside the 12 month window.

Generating Scheduled Meeting Reports

You can generate a report about specific scheduled meetings or activity between specific dates by supplying any or all of the following details:


Step 1 Type the meeting room name in the Room field.

Step 2 Type the user name of the meeting organizer in the Scheduler field.

Step 3 From the Status drop-down list, choose the All, Needs Help, With Error, In Progress, Scheduled, Completed, or No Show meeting status.


Note A meeting is in the Needs Help state if the Live Desk soft key on the room phone has been selected.


Step 4 Use the Calendar icon to choose beginning and ending dates, or type the dates in the Start On and End On fields using the MM/DD/YYYY date format.

Step 5 Type the name of the MCU.

Step 6 Click Filter.


Table 10-2 describes the Scheduled Meetings information.

Table 10-2 Scheduled Meetings Information 

Field
Description or Setting

Start Time

The scheduled starting time for a meeting. Click the arrow in the header of the Start Time column to sort the time from earliest to latest or latest to earliest.

End Time

The scheduled ending time for a meeting.

Status

Meeting status: All, With Error, In Progress, Scheduled, Completed, or No Show.

Room

Meeting room name as specified in the Microsoft Exchange or IBM Domino database.

Scheduler

Login name of the person who scheduled the meeting. Click the arrow in the header of the Scheduler column to sort the list in ascending or descending alphabetical order.

Subject

Information (such as the meeting subject) provided about the meeting.



Note If a meeting does not appear in the list Scheduled Meetings and it is a recurring meeting, check the starting date of the first occurrence of the meeting. If the meeting was scheduled to begin more than two years in the past, reschedule future occurrences.


Exporting Scheduled Meeting Data

You can use the Export Data button to export your scheduled meeting data to a tab-separated values (.tsv) file. The meeting data exported includes the meetings appearing in the Scheduled Meetings window.

Use the filter to display only the scheduled meetings you want to export. You can export as many as 500 meetings. The exported data file is a tab-delimited text file.

Figure 10-2 Viewing Exported Scheduled Meeting Data

Meeting Details

To see meeting details, click the radio button next to a scheduled meeting and click Details.

For more information about the Meeting Details window refer to "Chapter 11, "CTS-Manager Emails and End-User Web UI"."

Rooms

Choose Rooms to display information about the Cisco TelePresence meeting rooms. The Rooms Support window is divided into three, tabbed views.

The Summary view displays the status of all the Cisco TelePresence rooms registered with Cisco TelePresence Manager. Table 10-3 describes information in this window.

The Status view displays the different error types for Cisco Unified CM, each Cisco TelePresence System registered with Cisco TelePresence Manager, and Microsoft Exchange or IBM Domino connection errors. Table 10-4 describes information in this window.

The Capability view displays the availability of certain Cisco TelePresence features. Table 10-5 describes information in this window.

Generating Room Reports

You can generate a report about specific meeting rooms and meeting status, as follows:


Step 1 Choose the status—All, OK, Error, Needs Help, or In Use—from the Status drop-down list.


Note A room is in the Needs Help state if the Live Desk soft key on the room phone has been selected.


Step 2 Type the meeting room in the Room field.

Step 3 Click Filter.



Note A maximum of 100 rooms are displayed per page. If you have more than 100 rooms registered with Cisco TelePresence Manager you can click the Next button to display the additional rooms.


Figure 10-3 Room Window Summary Tab

Table 10-3 Room Summary

Field
Description or Setting

Status

Room status: All, OK, Error, Needs Help, or In Use. Click the arrow in the header of the Status column to sort the list in ascending or descending alphabetical order.

Room Name

Meeting room name.

Room Phone

Meeting room telephone number.

Help Contact

Live Desk who is assigned to the room.

Time Zone

Displays the Time Zone location of the endpoint.

Description

Meeting room description. If text is truncated in this field, move your mouse pointer over the text to see the entire description.

IP Address

IP address of the Cisco TelePresence System.

Click the address to go to the Cisco TelePresence System Administration login page.

Cisco Unified CM

IP address of Cisco Unified CM

Click the address to go to the Cisco Unified CM Administration login page.


Manually Updating Room Schedules on the Cisco TelePresence Room Phone

To update a room's IP phone with what is currently scheduled in the Microsoft Exchange or IBM Domino database, perform the following steps:


Step 1 Click the radio button associated with a room.

Step 2 Click Update Schedule.


Viewing Scheduled Meetings for a Specific Room

To obtain additional information about any meetings associated with a room, perform the following steps:


Step 1 Click the radio button associated with a room.

Step 2 Click View Meetings.


Figure 10-4 Room Window Status Tab

Table 10-4 Room Status 

Field
Description or Setting

Status

Room status: All, OK, Error, Needs Help, or In Use. Click the arrow in the header of the Status column to sort the list in ascending or descending alphabetical order.

Room Name

Meeting room name.

Connectivity

Cisco Unified CM/CTS

An X indicates a problem with the connection between Cisco Unified CM and the Cisco TelePresence room.

Cisco Unified CM/Phone

An X indicates a problem with the connection between Cisco Unified CM and the IP phone in the TelePresence meeting room.

CTS Man/CTS

An X indicates a problem with the connection between the Cisco TelePresence Manager and the Cisco TelePresence room.

CTS

CTS Error

An X indicates a communication problem between the Cisco TelePresence meeting room and Cisco Unified CM.

Cisco Unified CM

Profile

An X indicates a problem with the Cisco TelePresence System user profile stored in Cisco Unified CM.

Email ID

An X indicates a problem with the Cisco TelePresence System email ID stored in Cisco Unified CM.

Microsoft Exchange

Subscription

An X indicates a subscription problem between the TelePresence meeting room and Microsoft Exchange.

Note A subscription error may be indicated by an X when there is no error. This can be caused when an invalid email address is assigned in Unified CM, that does not match the email address in Microsoft Exchange.

Sync

An X indicates a synchronization problem between the room and Microsoft Exchange.

IBM Domino

Subscription

An X indicates a polling problem between the TelePresence meeting room and the Domino server

Note A subscription error may be indicated by an X when there is no error. This can be caused when an invalid email address is assigned in Unified CM, that does not match the email address in IBM Domino.

Sync

An X indicates a synchronization problem between the TelePresence meeting room and the Domino server.


Figure 10-5 Room Window Capability Tab

Table 10-5 Room Capability 

Field
Description or Setting

Status

Room status: All, OK, Error, Needs Help, or In Use. Click the arrow in the header of the Status column to sort the list in ascending or descending alphabetical order.

Room Name

Meeting room name.

CTS Version

Displays the software release version for the CTS endpoint.

Note Versions of CTS prior to 1.5 only display "Not Available" in this field. This does not affect any functionality.

Multipoint Conference

A check specifies the endpoint supports multipoint meetings.

Projector

A check specifies the endpoint includes a working projector.

Document Camera

A check specifies a document camera is installed.

Conference Termination

A check specifies the endpoint supports conference termination. Refer to "Policy Management" in Monitoring Cisco TelePresence Manager for more information about conference termination.

Interop

A check specifies the endpoint supports Interop calls.

Satellite Room

A check specifies the endpoint is using a satellite connection.

30 FPS

A check specifies the endpoint supports 30 frames per second data streaming for presentations.

Web Services Security

A check specifies the endpoint supports HTTPS communications.


Room Subscription - Synchronization Change

As shown in the Room Capability, a room was successfully synchronized sometime in the past. Then the Room Capability is changed, i.e., recording disabled. If performing a Discovery on this change, the result is the room subscription shows error, but the synchronization is in ok state. The synchronization status has historical value as it shows the result of the last synchronization on that room which was successful in this case.

If a new cluster is added which has devices which are not Interop or Recording capable, then both the subscription and the synchronization will show error status.

MCU Devices

The MCU Devices (Multipoint Conference Unit) window provides the ability to add and delete MCU devices. There are two MCU devices supported by CTS-Manager—Cisco TelePresence Multipoint Switch (CTMS) and Cisco Unified Video Conference device (CUVC).Specifying a CUVC as Non-Scheduled means the CUVC will not be used when a meeting is scheduled.

A CTMS communicates with Cisco TelePresence Manager. Cisco TelePresence Manager provides the scheduling information to the different CTMSs and each CTMS provides the multipoint switching capabilities for the conference. For information about CUVC configuration, see Cisco Unified Communications Manager in the section following the MCU information.

The support MCU Devices window is described in two sections, one for Summary and one for Capability:

Summary Tab

The Summary tab lists the MCU devices associated with CTS-Manager.

Generating Multipoint Conference Unit Reports

You can generate a report about specific MCU devices with the following steps:


Step 1 Choose the status—All, OK, or Error—from the Status drop-down list.

Step 2 Type the MCU Hostname in the MCU field.

Step 3 Click Filter.

Step 4 Select a MCU and click Details to display a detailed report about the MCU device.

Step 5 Select a MCU and click Update Schedule to send the latest meetings schedule to the MCU.


Note The Update Schedule button is not available when you select a CUVC device, because there is no direct communication between a CUVC and CTS-Manager.


Step 6 Select a MCU and click View Meetings to display a list of meetings assigned to that MCU.


Figure 10-6 MCU Window Summary Tab

Table 10-6 Support>Multipoint Conference Unit Summary Window

Field

Description or Settings

Status

MCU status: All, OK, or Error.

Error:

Can indicate username and password mismatch between CTS-Manager and CTMS.

Network connectivity issue between CTS-Manager and CTMS.


Note A CUVC always shows a status of OK


Hostname

The configured Hostname of the MCU. Clicking the hostname hyperlink opens a new browser window, with the CTMS login page.

Type

The MCU Type is either CTMS or CUVC.

Control State

The Control State is either Scheduled or Non-Scheduled. If Non-Schedules is listed, the resource allocation function won't be used.

Interop Quality

This area shows the selected CIF or 720p quality. This is not the quality the device can support, but it is the video quality mode currently set in the Application Setting window

Description

The Description field displays the MCU device description, added when the MCU device was added. CUVS is the default; CTMS is configured in the CTMS program.

Details

Click radio button to select the MCU, then view the details of the MCU.

Update Schedule

Click radio button to select the MCU, then select Update Schedule to get the most current schedule on that MCU.

View Meetings

Click radio button to select the MCU, then view the details of the meeting on that MCU .


Figure 10-7 CTMS Details Window

Table 10-7 Details Window for a CTMS

Field
Description or Settings

Type

This is always CTMS.

MCU Hostname

This is the address of the MCU.

Username

Username used to log into the MCU.

Timezone

Displays the timezone where the MCU is located.

Access Numbers

The MCU dial-in phone number.

Segment Count

The number of resources available on the MCU.

Control State

Scheduled or Non-scheduled.

A MCU is available for meetings if it is in a Scheduled Control state.

Migrate All Meetings To

All meetings scheduled to use the MCU can be migrated to a Non-scheduled MCU. Click the checkbox and choose another MCU from the drop-down list.


Figure 10-8 CUVC Details Window

Table 10-8 Details Window for a CUVC 

Field
Description or Settings

Type

CTMS or CUVC are the only MCU types. If only CTMS appears in the drop-down list, Interop has not been enabled. Use the Application Settings window to enable Interoperability with Video Conferencing.


Note Only one CUVC can be supported by one CTS-Manager


MCU Hostname

This is the LHS of the complete Host name.

Control State

Specify whether the CUVC is available (scheduled) for meetings. The resources of a scheduled CUVC can be used when meetings are scheduled. Specifying a CUVC as Non-Scheduled means an Interop meeting will not be available when a meeting is scheduled.

Access Number Prefix for CTMS

The access number prefix for your CTMS is based on your enterprise dialing plan.

Access Number Prefix for Video Conferencing Participants

This access number prefix is based on your enterprise dialing plan.

Conference ID Length

The Conference ID can be 1-8 digits in length. The system-generated Conference ID is used to create an Interop Access Number used by the CTMS to establish the conference call. It is also used to create the Interop Access Number sent in an email to meeting participants, as the dial-in phone number. The Conference ID length is based on your enterprise dialing plan.

Maximum Participants per Conference

Enter a numeric value for the maximum number of meeting participants that may dial into the conference call.

Minimum Participants per Conference

The minimum value for this field is 2. This value cannot exceed the Maximum Participants per Conference value.

Total Resources

This value should be greater than the Maximum Participants per Conference.

Field
Description or Settings

Capability Tab

The Capability tab identifies the Cisco TelePresence features available for each MCU device, refer to Figure 10-9.

Figure 10-9 MCU Window Capability Tab

Table 10-9 MCU Capability

Field
Description or Settings

Status

MCU status: All, OK, or Error.

Error:

Can indicate username and password mismatch between CTS-Manager and CTMS.

Network connectivity issue between CTS-Manager and CTMS.

Note A CUVC always shows a status of OK.

Hostname

The configured hostname for the MCU device. Clicking the hostname hyperlink opens a new browser window, with the CTMS login page.

Type

Identifies the MCU as either CTMS or CUVC.

Version

Displays the software version running on the device. The version is not displayed for the CUVC MCU device type.

Switching

A check specifies the device supports either speaker or room switching.

Conference Termination

A check specifies the device supports conference termination. Refer to Policy Management in Additional Installation Configurations for CTS-Manager.

Interop

A check specifies the device is running a software version that supports CIF video quality.

CUVC always shows No for Interop since CTS-Manager does not detect true capability of CUVC.

HD Interop

A check specifies the device is running a software version that supports 720p video quality

A check indicates that the video quality of the scheduled meeting is at 720p quality. It doesn't specify that the actual capability that this MCU can support.

CUVC always shows No for HD Interop since CTS-Manager does not detect true capability of CUVC.


Note To enable HD Interop, all endpoints must be running software version 1.6 or later.


Web Services Security

A lock specifies the endpoint supports HTTPS communications.


Cisco Unified Communications Manager

To display settings that associate the Cisco TelePresence Manager with Cisco Unified CM, choose Support > Unified CM.

Figure 10-10 Cisco Unified CM Window

Table 10-10 describes fields and settings for the CUCM

Table 10-10 Cisco Unified Communications Manager Settings

Field
Description or Settings

Service Status

Display-only status report of system services.

You may see a progress indicator in the status field, especially if many Cisco TelePresence meeting rooms are being managed by CTS-Manager. Each time this page is accessed, the status is updated, and the progress indicator will be seen while the system is discovering meeting rooms.


Caution An error status may be reported if the connection to Cisco Unified CM was caused by a network outage. You can remove the error status by clicking Discover Rooms on the System Configuration > Discovery Service page.

Hostname

Name of the Cisco Unified CM server host.

IP Address

IP address of Cisco Unified CM server host.


Command Line Interface

For all commands for the CTS-Manager, refer to the Cisco TelePresence Manager CLI Book set,

http://www.cisco.com/en/US/products/ps7074/tsd_products_support_series_home.html