Table Of Contents
Supporting Cisco TelePresence Manager
Supporting Cisco TelePresence Manager
Revised: November 27, 2006, OL-11323-01First Published: November 27, 2006Contents
Introduction
System support tasks consist primarily of monitoring and updating meeting schedules and monitoring the status of rooms and system services. Figure 2-1 shows the support tasks.
Figure 2-1 Support Window
Support Tasks
Use Table 2-1 to locate support tasks in this section.
Table 2-1 Support Tasks
Task Location of Information
Meetings DetailsView and modify details about a scheduled meeting, including starting and ending times and meeting room phone number.
FrequencyFind out whether a meeting is scheduled as a single or recurring event.
ListList meetings by a specific criterion such as room name, person who scheduled the meeting, or time period.
Phone numbersCheck the number of meetings scheduled today.
System Status or the Dashboard window.
See the "System Status" section and the "Dashboard" section.
PrivacyView and modify meeting privacy settings.
ProblemsView details about meetings that are having problems.
System Status window. Click the Other Errors icon.
In the Dashboard window, click the highlighted link next to the With Error report.
See the "System Status" section and the "Dashboard" section.
Rooms ConciergeFind out who the concierge is for a room.
ProblemsView details about rooms that are having problems.
In the Dashboard window, click the highlighted link next to the Rooms report under Services.
ScheduleUpdate a room's schedule.
StatusCreate a list of rooms that are in a specific state, or check the states for a particular room.
Services SettingsView Cisco CallManager settings.
StatusMonitor the status of the following Cisco TelePresence services:
•Cisco CallManager
•Microsoft Exchange
•LDAP Server
•Room Phone UI
•Database
•Discovery
Dashboard
Choose Dashboard to display a concise report of system activity. The dashboard provides a snapshot of meetings that are scheduled for the day and shows the status of system services. This is a good place to monitor meetings and equipment. Click highlighted links in this window for quick access to other windows that provide meeting and room-scheduling functions.
Table 2-2 describes information in the Dashboard report.
To update the reports, click Refresh.
Scheduled Meetings
When a Cisco TelePresence meeting is scheduled using Microsoft Outlook, an e-mail is sent to the meeting scheduler to confirm the meeting and provide a link to meeting details. The Scheduled Meetings window provides another way to view and modify meeting details.
You can also generate a report about specific meeting rooms and/or activity between specific dates by supplying any or all of the following details:
•Type the meeting room name in the Room field.
•Type the login name of the person who scheduled the room in the Scheduler field.
•From the Status drop-down list, choose the All, With Error, In Progress, Scheduled, Completed, or No Show meeting status.
•Use the Calendar icon to choose beginning and ending dates, or type the dates in the Start On and End On fields using the MM/DD/YYYY date format.
•Click Filter.
Table 2-3 describes the Scheduled Meetings information.
Meeting Details
To see meeting details, click the radio button next to a report and click Details.
Table 2-4 describes meeting details.
Rooms
Choose Rooms to display information about the Cisco TelePresence meeting rooms. Look here for updated schedule information and the name of the concierge who is assigned to a room.
You can generate a report about specific meeting rooms and meeting status, as follows:
•Choose the call status—All, OK, Error, Needs Help, or In Use—from the Status drop-down list.
•Type the number of the meeting room in the Room field.
•Click Filter.
Table 2-5 describes information in this window.
To update a room's IP phone with what is currently scheduled in the Microsoft Exchange database:
•Click Update Schedule.
To obtain additional information about a meeting associated with a room:
•Click the radio button associated with a room and click View Meetings.
•Select a meeting and click Details at the View Meetings window to obtain a detailed report about the room and meeting.
Cisco CallManager
To display settings that associate the Cisco TelePresence Manager with Cisco Unified CallManager, choose Cisco CallManager in Support.
Table 2-6 describes fields and settings.