Cisco TelePresence System 500-37 Assembly, Use & Care, and Field-Replaceable Unit Guide
First-Time Setup
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First-Time Setup

Table Of Contents

First-Time Setup

Parts List for CTS-500-37 First-Time Setup

Required Tools and Equipment

Configuring Cisco Unified Communications Manager for Your Cisco TelePresence System

Powering On the CTS-500-37

Logging In To the Cisco TelePresence System Administration Directly

Configuring the CTS-500-37 For Use With Cisco Unified Communications Manager

Setting Up the Display

Setting Up the Camera

Understanding Camera Setup Choices for Room Lighting

Verifying Proper Functioning of the Speakers

Verifying Proper Functioning of the Microphone

Setting Up the Optional External Presentation Display

Testing the LEDs and Light Fixture and Configuring the Digital Media Player Audio


First-Time Setup


Revised: August 13, 2009, 2009, OL-14522-01

This chapter provides you with the information you need to set up your CTS-500-37 system for the first time and includes the following sections:

Parts List for CTS-500-37 First-Time Setup

Required Tools and Equipment

Configuring Cisco Unified Communications Manager for Your Cisco TelePresence System

Powering On the CTS-500-37

Configuring the CTS-500-37 For Use With Cisco Unified Communications Manager

Setting Up the Display

Setting Up the Camera

Verifying Proper Functioning of the Speakers

Verifying Proper Functioning of the Microphone

Setting Up the Optional External Presentation Display

Testing the LEDs and Light Fixture and Configuring the Digital Media Player Audio

Parts List for CTS-500-37 First-Time Setup

Table 5-1 provides you with the parts that are required for first-time setup of the CTS-500-37 system.

Table 5-1 Parts List for CTS-500-37 First-Time Setup 

Key
Part Description
Part Number
Qty
Notes
List of Parts for CTS-500-37 First Time Setup
1

Camera haze cover

700-27848-01

1

Carton 1
In an envelope that contains printed material

2

Speaker cover

CTS500-UPHOUSNG-F
800-30866-01

1

Carton 8

 

Camera target, large

700-24323-xx

1

Carton 7

 

Camera target, small

700-24320-xx

1

Carton 7

 

Paper ruler

700-24321-xx

1

Carton 7
For measuring distances while performing camera setup

 

Easel for Target

 

1

Carton 7


Required Tools and Equipment

To perform first-time setup for your CTS-500-37 system, you need the following tools and equipment:

Small camera target

Large camera target

Easel for large camera target

Cardboard ruler


Note You can use a tape measure or other measuring device instead of the ruler.


You find the required tools in carton 7 (CTS-CAM-TOOL-G2).

Configuring Cisco Unified Communications Manager for Your Cisco TelePresence System

Before you can use your system, you need to configure your system in Cisco Unified Communications Manager (Unified CM).

You can configure your system and complete all steps in this chapter prior to configuring your device in Unified CM, but your device cannot place or receive calls until you complete the Unified CM configuration. In addition, systems appear as either a Cisco TelePresence System 500-32 or a Cisco TelePresence System 1000 in the Cisco TelePresence Administration GUI until you complete this configuration.

To configure your device in Unified CM, complete the following steps:


Step 1 Load the Cisco TelePresence Administration Software image on the Unified CM server.


Note If your Unified CM is already running the required minimum software for your system, you can skip this step. The Cisco TelePresence System 500-37 requires a minimum version of CTS administration software 1.6 to run.


For more information, refer to the following sections in the Cisco Telepresence Touch 12 Installation Guide:

If you are upgrading from a software version that prior to 1.7.4, follow the steps in the "Upgrading the CTS Software for Systems That Are Running Cisco TelePresence Software Versions Prior to 1.7.4" section.

If you are upgrading from a software version that is 1.7.4 or later, follow the steps in the "Upgrading the CTS Software for Systems That Are Running Cisco TelePresence Software Versions 1.7.4 and Above" section.

Step 2 Register your system as a device in Unified CM. For more information, refer to the "Configuring a Cisco TelePresence Device" section in the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.

Step 3 Add the TFTP server for your Unified CM server to your system using the Cisco TelePresence Administration Software GUI. For more formation, refer to the "Cisco Unified Communications Manager Settings" of the Cisco TelePresence System Administration Guide for your software release.


For more information about configuring Unified CM with your Cisco TelePresence device, refer to the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.

Powering On the CTS-500-37

Before powering on the system, check all power and signal connections to verify that cabling is correct and the connections are tight.

To power on the system, turn the on-off switches of the and display to On. The power switches are in the following locations:

The power switch for the display is on the underside of the display, next to the power inlet on the right.

The power switch for the codec is on the top left of the codec.

Access the power switch on a pedestal stand-mounted CTS-500-37 by accessing it through the square hole in the rear of the pedestal stand. Access the power switch on a table- or wall-mounted CTS-500-37 through a notch in the left end cap.

The display becomes active and the CTS-500-37 displays green check marks to show bootup progress.

Initial bootup is complete when the system displays six check marks and shows the system IP address as shown in Figure 5-1.


Note When you power on the system for the first time, the Cisco TelePresence system loads new software and firmware for the codec and Cisco Unified IP Phone. The phone and codec could reboot several times during this process; please wait while the software and firmware loads and the system reboots.



Tip Ignore any messages that indicate a communication error with the camera; this message indicates that the system has not yet downloaded the correct software or firmware.


Figure 5-1 Bootup Completed


Note If the last check mark displayed is a red "X," there has been a compact flash error. If you encounter this error, contact Cisco Technical Support.


After bootup completes, make a note of the IP address that displays on the center of the screen as shown in Figure 5-2. You use that information to log in to the Cisco TelePresence System Administration. This IP address displays until you log in to Cisco TelePresence System Administration or use Secure Shell (SSH) to log in to the CTS-500-37.

Figure 5-2 System IP Address


Note If the IP address that displays is 192.168.100.2, the CTS-500-37 could not contact the DHCP server or your system does not use DHCP. In this situation, see the "Logging In To the Cisco TelePresence System Administration Directly" section to log directly in to the Cisco TelePresence System Administration.


Logging In To the Cisco TelePresence System Administration Directly

If the CTS-500-37 cannot contact the DHCP server, of if your network does not use DHCP, you cannot continue with the setup procedures until you log in directly to the Cisco TelePresence System Administration.

To log in directly to the Cisco TelePresence System Administration, perform the following procedure:


Step 1 Connect an Ethernet cable between your PC and the Camera Ethernet connection on the codec.

See Figure 2-10 for the connection on the codec.

Step 2 Make a note of the IP address that the CTS-500-37 assigned to your Ethernet LAN adapter.

Step 3 Open a browser and type the IP address that you obtained in Step 2, substituting x.x.x.x with x.x.x.x.1, and press Enter.

For example, if the CTS-500-37 uses the IP address 10.1.1.3, type 10.1.1.1 into the browser.

The Cisco TelePresence System Administration login screen displays.

Step 4 In the Admin field, type admin.

Step 5 In the Password field, type cisco.

Step 6 Click Login.

Step 7 Make network and DHCP changes to the CTS-500-37 configuration as required.


Tip If your network does not use DHCP, navigate to Configuration > IP Settings, change the DHCP Enabled setting to No, and specify a static IP address, subnet mask, gateway and DNS server. You must reboot your codec after you configure a static IP address.



Configuring the CTS-500-37 For Use With Cisco Unified Communications Manager

In addition to using the Cisco TelePresence System to configure your CTS-500-37, you must also configure Cisco Unified Communications Manager. For detailed instructions to configure Cisco Unified Communications Manager for use with your CTS-500-37, refer to the Cisco Unified Communications Manager Installation Guide for Cisco TelePresence System.

Setting Up the Display

You adjust the display for the color temperature of the lighting in the room.

To set up the display, complete the following steps:


Step 1 Log in to the Cisco TelePresence System by completing the following steps:

a. Open a browser and type in the IP address of the system in the URL and press Enter.


Note If you need to obtain the IP address, complete the following steps:

a. On the IP phone, locate Manual at the bottom of the screen and press the Manual soft key.


Note If you cannot locate the Manual button, proceed to Step b.


b. Locate Info at the bottom of the screen and press the Info soft key.

c. Scroll down to the IP Address listing and copy the address.


d. In the Admin field, type admin.

e. In the Password field, type cisco.

f. Click Login.

Figure 5-3 Cisco TelePresence System Administration Login Screen

Step 2 Navigate to Troubleshooting > Hardware Setup > Displays.

Step 3 Click Start to start the display test.

A test image displays on the screen.

Step 4 Select the color temperature of the lighting in the meeting room from the drop-down box.

Sources of light in most rooms are either incandescent light bulbs that use tungsten filaments or fluorescent lights. If your room has windows, the windows add light and affect the color temperature in the room.

Each of these light sources, and the amount of light in terms of lumens or watts, produces a different color temperature. This color temperature is sometimes expressed using terms such as cool, warm, or daylight, but can be expressed more precisely in kelvins (K) as a numeric value.


Note Cisco recommends that you use lighting with a color temperature of 4000 to 4100 K.



Tip In many cases, the color temperature is printed on the light bulb.



Note If you are unable to determine the type and color temperature of light bulbs in the meeting room, experiment with color temperature settings until the color and images on the display screen look lifelike. Each time you change the setting and click Apply, the color temperature in the display changes. You cannot see these changes until you enter loopback mode for the camera. See "Setting Up the Camera" section to enter loopback mode.


Step 5 Click Stop to stop the display test.


If you encounter problems when setting up your display, refer to the "Troubleshooting the Cisco TelePresence System" chapter of the Cisco TelePresence System Administration Guide for your software release.

Setting Up the Camera

The CTS-500-37 camera has vertical height, zoom, and focus adjustments. You adjust the camera using the following guidelines:

Using the camera test images that display on the screen, adjust the camera vertical height to set the eye level of the user at 70 percent of the total vertical height of the screen.

Using the large and small (far and near) targets, adjust the camera focus.

To set up the camera, complete the following steps.


Step 1 Log in to the Cisco TelePresence System by completing the following steps:

a. Open a browser and type in the IP address of the system in the URL and press Enter.

b. In the Admin field, type admin.

c. In the Password field, type cisco.

d. Click Login.

Step 2 Navigate to Troubleshooting > Hardware Setup > Cameras.

Step 3 Click Start.

The display enters loopback mode. In loopback mode, the display shows images from the camera.

Step 4 Click Show Camera Target.

Figure 5-4 Cameras Screen

Step 5 Prepare the large camera target and place it on the easel.

Step 6 Set the easel and large target in the position that the user will occupy. Use the distance measured from the camera to the head of the user to position the target. If the distance is unknown, use 1.5 meters (5 feet).


Note The user must be at least 4 feet (1.2 meters) away from the display for all CTS-500-37 installations.


Figure 5-5 shows a pedestal stand-mounted CTS-500-37; use the same method for all types of CTS-500-37 installations.

Figure 5-5 Camera Target Placement

Step 7 Raise or lower the CTS-500-37 so that the green rectangle that displays on the screen is at the approximate eye level of the CTS-500-37 user.

Use the following guidelines when raising and lowering the stand. See Figure 5-6 and Figure 5-7 for more information:

Do not grasp the light reflector, or any part of the CTS-500-37 but the monitor.

Use two hands.

Do not lift using only one side.

Apply equal pressure from each side.

Figure 5-6 Height Adjustment Guidelines—Pedestal Stand-Mounted CTS-500-37

Figure 5-7 Height Adjustment Guidelines—Table Stand-Mounted CTS-500-37


Note If you have a wall-mounted CTS-500-37, skip this step.


If the user is available, use them to position the CTS-500-37. If the user is not available, or if the CTS-500-37 will be used by multiple people, use an average eye level height.


Tip If you have a pedestal stand-mounted CTS-500-37 and applied the height sticker in Chapter 2 "Assembling a Pedestal Stand-Mounted CTS-500-37", you can use the height sticker to choose an approximate height. The height sticker is located under the cable cover. See Figure 2-15 to remove the cable cover.


Step 8 Position the easel so the black plus sign of the target is in the same position as the red plus sign on the display and the green rectangle is at the eye height of the user.

You can raise and lower the large target by adjusting the legs of the easel or move the target slightly from side to side; however, do not move the easel from the position that the user will occupy. If possible, move the camera to accommodate the position of the easel.

Figure 5-8 shows an incorrect camera adjustment; Figure 5-9 shows a camera correctly adjusted.

Figure 5-8 Camera Adjustment—Incorrect

Figure 5-9 Camera Adjustment—Correct

Step 9 Loosen the thumbscrew on the camera and twist the zoom ring on the lens until the curved lines on the left and right are just touching the left and right borders of the screen. Make sure the black plus sign is still in the same position as the red plus sign. Tighten the thumbscrew when the adjustment is complete.

See Figure 5-9 for an example of correct zoom adjustment.

Step 10 Click Remove Camera Target to stop the test.

Step 11 Tune the camera for brightness, color balance and distance by completing of the following steps:


Note For more information about room lighting, see the "Understanding Camera Setup Choices for Room Lighting" section.


If the room uses fixed artificial lighting, perform the following actions:

a. Click the Disable radio button for the Camera Auto Brightness and Camera Auto Color Balance choices.

b. Click Setup, then click Auto Adjust to automatically adjust lighting and color balance.

Make sure that the large target is still in place and that nothing is between the large target and the camera.

The camera calibrates and saves the settings. This process takes approximately 10 seconds.


Note If the test fails, you may need to add more light to the room.


c. If you require further adjustments to the room brightness, click the Enable radio button for the Camera Auto Brightness and Camera Auto Color Balance choices, then select a choice from the Luminance drop-down list until the brightness and contrast are at acceptable levels.

If the room uses outside lighting, or has any other conditions that could cause variable room lighting, click the Enable radio button for the Camera Auto Brightness and Camera Auto Color Balance choices.


Note Auto Color Balance can produce undesirable results if the colors of the walls in your room are not white or gray.


Step 12 To make additional adjustments to the camera brightness and contrast levels, select a choice from the Luminance drop-down list.

Step 13 In the 50 Hz Flicker Reduction field, click the Disable radio button.


Note If you are in country that uses a 50 Hertz (Hz) power frequency (a country other than the USA, Canada or Mexico) and there is a noticeable flicker on the screen, click the Enable radio button in this field. If you enable the flicker reduction feature, the flicker is reduced or eliminated, but the image quality is reduced. To eliminate the flicker at its source, you can use an electronic ballast instead of a magnet ballast for the fluorescent lights at your installation. After you change the ballast for the fluorescent lights, you can click the Disable radio button in the 50 Hz Flicker Reduction field.


Step 14 If the user is 1.2 meters to 1.5 meters (four to five feet) away from the display, click the 4 feet radio button for the Focus Distance radio choice. If the user is farther than 1.5 meters (five feet) away, click the 6 feet choice.

Step 15 Click Apply.

Step 16 Click Show Focus Targets.

Step 17 Reposition the targets by completing the following steps:

a. Lean the large target against a chair or other surface so that it is taller than it is wide.

b. Move the large target 1.5 meters (five feet) from the camera so that, when you view the display, the red box encloses some of the patterns on the large target.

c. Use the easel to support the small target.

d. Place the small target approximately 0.9 meters (three feet) in front of the camera so that, when you view the display, the green box encloses some of the patterns on the small target.

Figure 5-10 and Figure 5-11 show the correct large and small target setup.

Figure 5-10 Setting Up Focus Targets

Figure 5-11 Setting Up Focus Targets and Aligning Horizontal Bars


Note Make that there are no objects between the targets and the camera.


Step 18 Loosen the thumbscrew for the lens focus ring.

Step 19 Twist the focus ring clockwise until the red and green horizontal bars on the bottom of the screen are reduced to very short lengths on the left.

Step 20 Twist the focus ring counter-clockwise until the red and green bars extend all the way to the right.

Step 21 Continue to twist the focus ring until the red and green bars are approximately the same length. See Figure 5-11 to view the approximate horizontal bar alignment.


Note The red and green bars do not have to be exactly the same length; get them as close as you can.


When the bars are roughly the same length, the camera is focused.

Step 22 Without moving the focus ring, tighten its thumbscrew.

Step 23 Click Done.

Step 24 Click Stop to stop the test.

Step 25 Attach the camera haze cover to the front of the camera lens.

The haze cover is the cover with the square edges that goes over the lens as shown in Figure 5-12.

Figure 5-12 Attaching Camera Haze Cover Camera Lens

Step 26 Attach the speaker cover to the display assembly as follows:

a. Hook the mounting tabs of the speaker cover on the bottom edge of the speaker assembly.

b. Gently rock the speaker cover upward and forward until it fully seats onto the assembly.


Note The speaker cover is in carton 8 (CTS500-UPHOUSNG-F); the part number for the speaker cover is 800-30866-01.


Figure 5-13 Attaching Speaker Cover to Display Assembly

If you encounter problems when setting up your camera, refer to the "Troubleshooting the Cisco TelePresence System" chapter of the Cisco TelePresence System Administration Guide for your software release.


Understanding Camera Setup Choices for Room Lighting

If your room has windows that contribute a significant amount of natural light, you can set the CTS-500-37 to automatically compensate for variable lighting conditions. This compensation is an average adjustment and will not be as accurate as the color settings you select for a room that uses fixed, artificial room lighting.

Table 5-2 gives recommendations for the display and camera settings you choose when you set up the display and camera. See the "Setting Up the Camera" section for more information.

Table 5-2 Room Configuration and Camera Setup Choices

Physical Room Configuration
Camera Auto Brightness and
Camera Auto Color Balance Setup Choices

No windows, or all external light is covered or blocked

Disable

One window

Enable

Two adjacent windows (corner office configuration)

Enable

Two opposing windows

Enable

Windows on three sides

Enable

Windows on four sides1

Enable

1 If you use this configuration, Cisco recommends that you cover at least one of the windows.


Verifying Proper Functioning of the Speakers

To verify that the speakers are working properly and that the left and right speakers are not switched, complete the following procedure.


Step 1 Log in to the Cisco TelePresence System.

Step 2 Navigate to Troubleshooting > Hardware Setup > Speakers.

Step 3 Click Start to begin the speaker test.

Step 4 Click Cycle Through Speakers to have sound cycled automatically for 5 seconds on each speaker.

Step 5 Listen carefully as the sound moves from the left to the right speaker and watch the speaker icons on the display.

Step 6 Make sure the sound from the speakers corresponds with the left and right speaker icons on the display.


Note You might have to move close to the display to determine the source of the sound.


Step 7 Click Stop to end testing.


If you encounter problems with the speakers, rrefer to the "Troubleshooting the Cisco TelePresence System" chapter of the Cisco TelePresence System Administration Guide for your software release.

Verifying Proper Functioning of the Microphone

To verify that the CTS-500-37 microphone is working properly, complete the following procedure.


Note During a call, the CTS-500-37 microphone can transmit ambient noise in the surrounding area, such as other people talking in or near the same area. Make every effort to reduce or eliminate background noise before you begin a TelePresence call.



Step 1 Log in to the Cisco TelePresence System.

Step 2 Navigate to Troubleshooting > Hardware Setup > Microphones.

Step 3 Click Start to begin the test.

Step 4 Lightly tap the microphone on the underside of the display and watch the audio meter on the display to make sure that the sound registers.

Step 5 Click Stop to end the test.


If you encounter problems with your microphone, rrefer to the "Troubleshooting the Cisco TelePresence System" chapter of the Cisco TelePresence System Administration Guide for your software release.

Setting Up the Optional External Presentation Display

By default, presentations are displayed as presentation-in-picture (PiP). You can add an external presentation display screen that displays the presentation instead of displaying it as PiP.

You attach the display to the External Presentation Display HD video connection on the codec. See Figure 2-10 for the codec connection. Cisco does not provide the HD video cable between the display and the codec.


Note If the video works for a few minutes and then stops working, your presentation device might use an unsupported video protocol. To see the list of displays that the CTS-500-37 supports, refer to the section about qualified displays or qualified devices in the Release Notes for the Cisco TelePresence System for your software release.


To test an external presentation device, complete the following procedure:


Step 1 Log in to the Cisco TelePresence System.

Step 2 Navigate to Troubleshooting > Hardware Setup > Presentation Devices.

Step 3 Click the Test Pattern radio button.

Step 4 Click Start to begin the test.

The test pattern should display on the external presentation display.

Step 5 Click Stop to end the testing.


To check the VGA or document camera video input for the presentation device, complete the following steps:


Step 1 Make sure that the VGA source and/or document camera is configured and connected properly by completing the following actions:

To test a VGA device, connect the VGA-to-DVI cable to the VGA output of your presentation source (for example, your laptop computer), and configure your presentation source to send video out its VGA interface.

In addition, make sure that the DVI cable is connected to the Presentation Source In connection on the codec. See Figure 2-10 for the codec connection.

To test the document camera, make sure that the camera is turned on and that the Ethernet and HD Video connections are properly connected to the codec. See Figure 2-10 for the codec connections.

Step 2 Navigate to Troubleshooting > Hardware Setup > Presentation Devices.

Step 3 Click one of the following buttons:

Click the VGA radio button to test input from a VGA device.

Click the Document camera radio button to test input from the document camera.

Step 4 Click Start to begin the test.

If the input image should display on the external presentation display.

Step 5 Click Stop to end the test.


Testing the LEDs and Light Fixture and Configuring the Digital Media Player Audio

Use the Other Devices choice to check the LEDs, light fixture and configure the audio for the digital media player (DMP).

LED

Each CTS-500-37 has five LEDs.

One LED is at the bottom center of the display that indicates the power state of the display.


Note The power LED is not tested in this procedure.


One LED is on each side of the display. When one of these LEDs is visible to the user, the user is outside of camera range.

Two amber LEDs are on the lower part of the display on either side of the power LED. When these LEDs are visible, the user is too close to the camera.

To test the LEDs, complete the following steps:


Step 1 Navigate to Troubleshooting > Hardware Setup > Other Devices.

Step 2 Click the LEDs tab.

Step 3 Click the Start radio button to access the LEDs to begin testing. If the LED feature is enabled, the LED State On button is highlighted. If the LED feature is disabled, the LED State Off button is highlighted. Click the LED State On or Off button to change the current state of the LEDs.

Step 4 To end the test, click Stop.

When you end the testing, the state of the LEDs reverts to its default setting as specified in Cisco Unified Communications Manager.


Note If the LED test fails, check the HD video cable connection between the codec and the display; the cable might be connected to the wrong HD video input on the display. See Figure 2-8 in Chapter 2 "Assembling a Pedestal Stand-Mounted CTS-500-37" for the correct cabling for the display.



Light

Each CTS-500-37 has a built-in light fixture. This troubleshooting feature lets you see or change the status of the light.

To test the light fixture, perform the following procedure:


Step 1 Navigate to Troubleshooting > Hardware Setup > Other Devices.

Step 2 Click the Light tab.

Step 3 Click the Start radio button to begin testing the light. If the light feature is enabled, the Light State On button is highlighted. If the light feature is disabled, the Light State Off button is highlighted. Click the Light State On or Light State Off button to change the current state of the light.

Step 4 To end the test, click Stop.

When you end the testing, the state of the light reverts to its default setting as specified in Cisco Unified Communications Manager.


DMP Audio

When you are not in a TelePresence call, the DMP feature allows you to use the DMP audio as the secondary audio input source.

Be sure that you connect the DMP to the codec and display as follows:

Connect the DMP HD video cable to the Auxiliary HD Video connection on the display. See Figure 2-8 for the connection on the display.

Connect the DMP audio cable to the DMP Audio or Presentation Audio input on the codec. See Figure 2-10 for the connection on the codec.

To configure the DMP audio, complete the following steps:


Step 1 Navigate to Troubleshooting > Hardware Setup > Other Devices.

Step 2 Click the DMP tab.

Step 3 Click the Start button.

Step 4 Select one of the following radio buttons:

Select the DMP radio button if the audio that you connected to the codec is coming from a DMP.

If you are using a non-DMP source, select the PC radio button.

When Secondary Audio Input Source is set to DMP, audio input is active only when the following conditions are met:

The CTS-500-37 is not in a call

The time period is during normal business hour


Note You define normal business hours with the Display on Time and Display on Duration fields in Cisco Unified Communications Manager. For more information about configuring normal business hours for your CTS-500-37, refer to the Cisco Unified Communications Manager Installation Guide for Cisco TelePresence.


When Secondary Audio Input Source is set to PC, the audio input is active while the presentation source is active, both in and out of a call.

Step 5 To end DMP audio configuration, click Stop.

The CTS-500-37 retains the setting that you specify in this procedure.


If you encounter problems when setting up the devices in this section, rrefer to the "Troubleshooting the Cisco TelePresence System" chapter of the Cisco TelePresence System Administration Guide for your software release.